1 to 25 of 32 Service Delivery Jobs in the Thames Valley

Service Delivery Manager - Bracknell (Hybrid) - MSP - £43k-£47k Do you thrive in leadership roles and want to join a growing MSP that truly invests in its people? Due to continued expansion, a dynamic Managed Services Provider based in Bracknell is looking for an IT Service Delivery Manager to lead their 7-person service desk team . Supporting over 60 clients , this MSP prides itself on a collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development ...

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology … systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here ...

Service Delivery Coordinator Permanent Manchester: £26,730 - £30,555 Milton Keynes: £27,832 - £31,815 Hybrid Working Are you well-organised with a keen eye for detail? Imagine being part of a team that helps shape fairer tests and greater opportunities for learners worldwide. At GradeMaker … transforming how assessments are developed and delivered for Awarding Organisations and Education Ministries across the globe. As a Service Delivery Coordinator , you'll play a pivotal role in our Delivery and Client Success team, working closely with clients to ensure they get the most from our platform. ...

Centre environment management, desktop, server,storage and backup systems, access and security systems, and ActiveDirectory infrastructure. The role will require close liaison with DigitalServices Service Delivery teams to ensure the Trusts published servicelevel agreements are met. The post holder must be self-directed and able to work autonomouslywith … partysuppliers, short-term contractors and Trust staff as necessary. The postholder should have exposure to PRINCE2 project management and have astrong understanding of ITIL service management methodologiesThe post holder will be expected to assist the Server Engineers andServer Specialist in designing, developing and implementing complextechnical solutions. The post holder ...

continually for a minimum of 5 years** Key Responsibilities: Strategic Partnership: Collaborate with stakeholders to ensure BPSS supported systems align with business needs. Service Management: Oversee the delivery of BPSS support services, maintaining agreed internal SLAs. Issue Resolution: Facilitate effective communication to resolve issues with suppliers, partners … science, engineering, business, or a related field. Strong leadership skills with experience managing vendors, partners, and technical teams. Proven ability to develop and implement service delivery models for ERP transformation. Expertise in Oracle Fusion, HCM, and related modules. A background in the public sector, preferably within policing ...

within a SOC or managed security environment? Do you have deep expertise in Microsoft security technologies? Can you handle complex incidents and drive continuous service improvement. We are partnered with one of Microsoft's leading Security Partners and we are looking for an experienced SOC Manager to lead … team of SOC Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will ...

Your new company A large, well-established organisation undergoing improvements across its IT service operations and project delivery processes. The team is looking to simplify the way BAU, workflows, vendor interactions and project support functions operate. Your new role You'll be joining the team to help streamline … stabilise the current service and project support processes. The role is a blend of hands-on operational work and improvement-focused activity. Day-to-day responsibilities include: Raising and progressing ServiceNow requests Submitting and tracking firewall change requests Supporting Project Managers with operational administration Managing vendor licencing and technical ...

trusted advisor, the Clinical Data Engineer will help curate bespoke datasets for Advanced Analytics, design and develop AI solutions, shape AI policy, support service innovation, and ensure all solutions align with the Trust's Digital Strategy. The ultimate goal is to turn complex data into actionable insights and tools … cloud technologies. The role includes building predictive and prescriptive models, deploying and monitoring machine learning applications, and applying advanced analytics to improve patient outcomes, service efficiency, and workforce wellbeing. The post-holder will collaborate with internal teams and external partners, contributing to the Trust's Secure Data Environment ...

Lead to oversee the day-to-day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with … manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution and sustainable ...

Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team … project managers and coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. What you’ll be doing: Leading and developing ...

occupier expectations. The position requires a strong balance of technical expertise, stakeholder engagement and commercial awareness, working closely with on-site teams, external service partners and central technical support functions. A key element of the role is driving operational excellence while supporting longer-term objectives around sustainability, asset performance … security arrangements are in place, tested and effective Support incident response, including out-of-hours escalation where required Contractor & Supplier Management Manage performance of service partners against agreed SLAs and KPIs Build strong working relationships with contractors to promote quality, accountability and a one-team approach Support procurement activity ...

hands-on IT support and maintains the local IT infrastructure for the Winnersh office of approximately 40 employees, in line with IDEMIA standards and service-level agreements. The role ensures system availability, security, and a high level of user satisfaction while coordinating with internal IT teams and external partners. … Level 2 IT support to end users at the Winnersh site, including incident resolution and request management Log, categorise, prioritise, and resolve incidents and service requests using the approved ITSM tool, ensuring SLA adherence. Deliver day-to-day on-site IT support for office users, systems, and devices Install ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

lead a talented team and drive innovative solutions across the organisation! Benefits 5 days annual leave, plus bank holidays (rising annually after 2 years' service) Additional 30 minutes time worked during the week to accrue additional leave, which can be used for period between Christmas and New Year Generous … Oracle functionality across its departments in Finance, Procurement, HCM and Recruitment and are looking for a specialist to join to develop and improve the service and ensure its efficiency. Key Responsibilities: Strategic Partnership: Collaborate with business and operational teams to elicit requirements and ensure alignment with organizational goals. Daily ...

designed to be more than just places to work - they are collaborative communities where businesses connect, grow, and succeed. With a strong reputation for service quality, operational excellence, and community-led environments, the organisation continues to invest in its people, spaces, and customer experience. The Opportunity As Centre Experience … opportunities across all non-office products Customer Experience & Operations Ensuring the smooth, professional day-to-day operation of the centre Maintaining exceptional standards of service, presentation, and hospitality Acting as the senior escalation point for customer issues Overseeing seamless onboarding, move-ins, and customer transitions Continuously improving processes, efficiency ...

senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work out of normal business hours) Your main duties … forecasting, and performance reporting as required. Operations & Customer Experience Ensure the smooth day-to-day operation of the centre. Maintain the highest standards of service, presentation, and customer experience at all times. Take responsibility for customers following handover from the Commercial Sales Executive., managing operational needs such as build ...

Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment. Key Responsibilities Act as a strategic liaison between IT and business stakeholders, ensuring technology … solutions align with operational needs. Build and maintain strong relationships with senior business leaders to drive digital transformation. Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting. Identify opportunities for innovation and process improvement while managing risks and dependencies. Provide expert ...

exceptional client service. They are looking for an experienced Sales development Manager to lead their FM team, drive performance, and help grow our service offering. Values driven: This is a value driven business and successful candidates should be able to demonstrate the following values: Getting stuff done Going … finance teams to develop competitive, compliant, and profitable bids Analyse tender requirements and produce compelling commercial and technical responses Costing & Commercial Management: Accurately estimate service delivery costs for hard and soft FM contracts Prepare pricing models for contracted revenue, ensuring margin targets are achieved Understand risk, mobilisation costs ...

customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams. 3rd Line Business Central Support Consultant Key Responsibilities: Act as the highest escalation point for complex and critical Business Central incidents Lead advanced … technical solutions aligned with best practice, internal standards, and security policies Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery Engage with third-party vendors during complex escalations and manage technical communication through to resolution Drive continuous improvement initiatives across systems, processes, and service ...

other events. Essential Skills & Experience: Experienced Senior Technical Pre-Sales Engineer or Solutions Architect. Previous experience in an MSP with understanding of managed services delivery challenges. Broad technical knowledge across IT infrastructure, networking, security, cloud, and enterprise systems. Strong customer-facing experience in pre-sales, consultancy, or technical delivery. ...

offer great opportunities for growth, development and career progression. After all, its our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love. About the role We are looking for an Operational IT Manager to join our IT team. … with all aspects of IT Systems in an operational environment, planning, delivering race day and event operations, operational matters, end user support, process documentation, service desk & asset management & Engineer team rota. The successful candidate will also provide operational management support to the Head of IT, acting as deputy when ...

like you to have experience in some of the following: Hands-on expertise in calibrating and setting up machine tools, machine tool maintenance and service delivery with a knack for disassembling and reassembling complex precision mechanical systems Confident building and refining PLC ladder logic programs, always with safety … annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits ...

Alongside a competitive daily rate, you'll gain hands-on experience within a collaborative, purpose-driven organisation where data plays a critical role in service delivery. You'll be part of a supportive team committed to learning, improvement and excellence, and your work will directly contribute to better outcomes ...

collaborate with our global software teams to provide software support and development. Key Responsibilities: Assumption of on-call duties in an international environment. Service delivery manager for new and long-term existing customers. Carrying out software support incl. documentation of incoming .service cases including a description of solutions. … Project collaboration in software projects (CS, MU, PS, IS). International project commissioning and after-go-live support. Service support for existing customers (WCS, MFC). Qualifications & Experience: Experience with 24/7 on-call 2nd-level support High level of service and customer orientation Solution-oriented ...

love organising, coordinating, and making things happen? This is your chance to join a forward‐thinking tech organisation that’s shaping the future of service delivery. We’re looking for a Bid & Sales Coordinator to join our growing Revenue Team - someone proactive, detail‐driven, and excited to play ...