1 to 25 of 105 Service Delivery Jobs in the Thames Valley

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a mission … maintaining and enhancing IT services that support a wide range of educational programs-from further and higher education to apprenticeships and community learning. Key Responsibilities: Collaborating with the IT Service Delivery Manager on training, skills matrices, and project leadership. You will deliver high-quality 2nd/3rd line support for Windows 10/11, Apple Mac, mobile devices … . Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support More ❯

HIRING UPDATE 📢❗ Greetings from Mastek!!! We are actively hiring for Oracle Service Delivery Manager About the job 👇 Job Type: Permanent Start Date: ASAP Hybrid working model Role: Oracle Service Delivery Manager The Service Delivery Manager will be responsible for managing multiple Enterprise Cloud SaaS applications, complex integrations, and reporting solutions. Understanding of Enterprise Cloud … SaaS solutions like Oracle Cloud ERP, HCM, Supply Chain, CRM will be required to manage cloud service SLAs. Candidate should have prior experience working with Enterprise Application Vendors like Oracle and Salesforce. Good understanding of vendor eco-system for support, enhancement and cloud upgrades is required to be successful. The Service Delivery Manager will focus on continuous … Candidate should have demonstrated experience in guiding teams towards continuous improvement of Enterprise Applications like Oracle ERP/HCM/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the More ❯

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work … alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

complex IT landscape. Role Overview As Change & Release Manager, you'll be responsible for leading, coordinating and overseeing all aspects of Change and Release Management activities. Working closely with Service Transition, Delivery, and Architecture teams, you will ensure that all changes and releases into live service environments are well planned, controlled, and executed with minimal risk to … service disruption. You'll act as the Process Owner , championing best practice, continuous improvement, audit compliance, and cross-functional collaboration to maintain service excellence. Key Responsibilities Lead and manage the end-to-end Change and Release Management lifecycle. Coordinate cross-functional stakeholders across service owners, developers, architects, and technical teams. Oversee planning, scheduling and execution of changes … point for complex change/release issues and provide clear recommendations. Build strong working relationships with both internal and external stakeholders, ensuring clear communication of risk, change schedules, and service impact. Manage stakeholder expectations and ensure full transparency through consistent reporting. Contribute to process maturity assessments and implement continuous improvements aligned with ISO standards (ISO9001, ISO20000, ISO27001). Provide More ❯

activities. About the role: As Platform Owner in DXP operations, your key objectives are to; Create, maintain and communicate a clear vision for all aspects of the Platform(s) service to stakeholders, ensuring alignment of needs through to strategy. Ensure successful delivery of changes to the Platform(s) both in terms of quality and value. You will play … a critical strategic role in the success of the platform which underpins the delivery of great customer experiences. The role is accountable for the successful delivery of outputs, developing our central architecture, owning the product backlog and managing stakeholders. You will lead in a matrix environment, influencing your stakeholders across the organisation to drive strategic change. Working closely … with product owners and managers, you'll ensure the successful delivery of a programme of work that will transform how Jisc operates internally and how it delivers products and services to our community. In this role you will develop and continuously improve the right governance around 'platform as a service' (PaaS) in order to deliver changes successfully, managing More ❯

Service Transition Manager, SC We are currently looking for an SC Cleared Service Delivery Manager to join a leading organisation in Buckingham. Within this role you will have excellent analytically skills and the ability to develop solutions with focus on customer needs. Rate - £400 outside of ir35 Duration - 6-12 Months Location - Milton Keynes Proven track record … drivers, including strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and More ❯

be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions. What You’ll Be Doing: Leading a diverse team of support and infrastructure engineers, overseeing workload distribution … performance, and development Managing service performance, workflow allocation, and absence reporting Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights Assisting in customer communications and supporting leadership on performance-related reviews Collaborating closely with software support and delivery teams during deployments Creating and maintaining documentation for processes, workflows, and performance tracking … Contributing to recruitment activities and team structure planning Participating in Change Management and acting as a member of the Change Advisory Board (CAB) Monitoring KPIs and SLAs to ensure service desk efficiency What You Need: Demonstrable experience in performance management and team leadership (ideally 5+ direct reports) Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack More ❯

role in maintaining enterprise IT operations, particularly across Windows environments. The role combines day-to-day user and infrastructure support with responsibility for longer-term systems development and project delivery, the successful candidate will need to demonstrate excellent cross-platform understanding, strong automation skills, and a proactive approach to service delivery, system security, and user support. Responsibilities …/11 platforms across managed and BYOD devices. Provide 2nd/3rd line support via ITSM systems. Maintain user account automation processes and documentation for varied audiences. Deliver training, service level guidance, and user onboarding as needed. 4. General IT Team Duties Contribute to team meetings and department-wide support efforts. Maintain hardware via support contracts. Support cross-department More ❯

a Technical Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to … strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs … with Microsoft Server 2019, Active Directory, Exchange, and virtualisation (VMWare/Horizon) • High-level knowledge of network technologies (Cisco/Juniper), patching tools (ePo/Trellix), and ITIL-aligned service delivery • Comfortable mentoring junior engineers and leading performance reviews • Strong documentation, reporting, and people-management skills Desirable Skills • SharePoint, Windows 10, MDM, Linux, or DII/PDR background More ❯

support. • Respond to and resolve major incidents as they arise. Automation & Continuous Improvement: • Drive automation and scripting initiatives to enhance efficiency in provisioning workflows. • Participate in initiatives to optimise service delivery and improve the end-user experience. Collaboration & Documentation: • Work closely with the EUC Manager and other team members to enhance processes and service delivery. • Maintain accurate More ❯

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST . The Role Head of IT Service Delivery Join Cox Automotive Europe as our new Head of IT Service Delivery , where you'll lead a dynamic team shaping the future of technology services across a global, innovative organisation. About … the Role We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead … cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison More ❯

Assessment Delivery Lead Location: Oxford, UK Job Type: Permanent, Full-time 2 days per week working onsite in Oxford. 3 days per week working remotely. Division: Technology & Operations A new exciting permanent opportunity has become available for an Assessment Delivery Lead to play a pivotal role in the delivery of my clients English Language Teaching (ELT) Assessment … digital products globally. This role is crucial as digital becomes the core of their future, focusing on both internal and external suppliers to ensure agile delivery of agreed scope. Day-to-day of the role: Manage and oversee internal and third-party engineering and delivery teams to deliver application development, enhancements, and maintenance activities. Partner with Divisional Product … Strategy teams and other Technology and Business functions to define and develop Value Stream commitments. Work with delivery partners to embed continuous improvement driven by data and comprehensive delivery processes. Ensure product solutions are delivered on time and within budget, focusing on quality, cost, engineering rigour, standards alignment, and compliance. Collaborate with the architecture team to deliver applications More ❯

Job Responsibilities - Functional Domain Responsibility Delivery Operations & Excellence · Previous work experience managing below three or more Cybersecurity delivery engagements - o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident Management (CERT) · Manage & maintain steady state global delivery operations (Green … Manage Operational/delivery issues & escalations · Ensure continuous communication & coordination with client in the event of issue/escalation · Ensure SLA/SLO attainment & process compliance along with high customer satisfaction · Act as first point of escalation for the day-to-day functioning of delivery operations team · Handling escalations- identifying the gap, preparing action plans, and driving towards … for SIP’s/CIP’s and drive those towards achieving the desired goal · Define & maintain a governance model, best practices & operating procedures · Driving & ensuring seamless transition of new service/customer to operations team (if any) · Actively participate in Service Operations Meetings, Service Quality Review governance · Provides leadership & direction to Delivery team in complex problems More ❯

Job Description Role – Cybersecurity Delivery Manager Location: Milton Keynes/London/United Kingdom Job Responsibilities - Functional Domain Responsibility:  Previous work experience managing below three or more Cybersecurity delivery engagements o Audit principles and associated compensating controls o Enterprise Security architecture o Cloud Security o Vulnerability Management o E-Mail security o Web Application Firewall o Cyber Incident … Management (CERT) Delivery Operations & Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of … delivery operations team  Handling escalations- identifying the gap, preparing action plans, and driving towards resolution  Identify opportunities for SIP’s/CIP’s and drive those towards achieving the desired goal  Define & maintain a governance model, best practices & operating procedures  Driving & ensuring seamless transition of new service/customer to operations team (if any)  Actively participate in Service More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

Department of Health and Social Care, individual provider and commissioning organisations and other NHS bodies Experience of working in a pressurised environment requiring prioritisation of workloads and negotiation of delivery timescales Experience in communications and stakeholder management Experience of managing and motivating teams and reviewing performance of staff Member of relevant professional body Skills & Capabilities Evidence of planning and … delivering programmes and projects and services on time. Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery Ability to understand a broad range of complex information quickly and make decisions where opinions differ/no obvious solutions Communication skills for delivering key messages to a range of … policy for implementation Previously responsible for a budget, involved in budget setting and working knowledge of financial processes Promotes equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Evidence of planning and delivering programmes, projects and services on time using established project More ❯

We are seeking a Senior IT Support Engineer to join a dynamic and growing IT service provider based in High Wycombe, Buckinghamshire. This is a fantastic opportunity for an experienced IT professional to play a key role in shaping technical operations, mentoring junior staff, and contributing to the strategic direction of the IT support function. Key Responsibilities for the … Senior IT Support Engineer in High Wycombe, Buckinghamshire include: Lead and manage complex technical support issues across client environments, ensuring high standards of service delivery. Provide expert support in Windows technologies and related infrastructure (server, desktop, cloud, and network environments). Oversee and contribute to BAU support as well as deliver technical input on IT projects (migrations, deployments, upgrades … . Act as an escalation point for the support team and work closely with stakeholders to drive issue resolution and service improvements. Mentor and guide junior engineers, sharing knowledge and fostering technical growth across the team. Assist in shaping IT policies, documentation, and best practices across client systems. Key Requirements for the position of Senior IT Support Engineer in More ❯

We are seeking a Senior IT Support Engineer to join a dynamic and growing IT service provider based in High Wycombe, Buckinghamshire. This is a fantastic opportunity for an experienced IT professional to play a key role in shaping technical operations, mentoring junior staff, and contributing to the strategic direction of the IT support function. Key Responsibilities for the … Senior IT Support Engineer in High Wycombe, Buckinghamshire include: Lead and manage complex technical support issues across client environments, ensuring high standards of service delivery. Provide expert support in Windows technologies and related infrastructure (server, desktop, cloud, and network environments). Oversee and contribute to BAU support as well as deliver technical input on IT projects (migrations, deployments, upgrades … . Act as an escalation point for the support team and work closely with stakeholders to drive issue resolution and service improvements. Mentor and guide junior engineers, sharing knowledge and fostering technical growth across the team. Assist in shaping IT policies, documentation, and best practices across client systems. Key Requirements for the position of Senior IT Support Engineer in More ❯

business operations to ensure systems are aligned with operational needs. You’ll work closely with manufacturing, supply chain and IT stakeholders to gather requirements, manage local IT projects, resolve service issues and identify improvements across MES, WMS and ERP systems. The role blends day-to-day support with project coordination, business analysis and vendor engagement. What we’re looking … teams and external vendors Experience gathering business requirements and writing technical specifications Comfortable managing small to medium-scale projects, ideally in a regulated setting Understanding of compliance, cybersecurity and service delivery best practice Knowledge of ITIL or IT service management is useful German, French or Spanish language skills are a plus What’s on offer: Competitive, negotiable More ❯