1 to 25 of 89 Service Delivery Jobs in the Thames Valley

Summary of the role’s main purpose: The IT Service Delivery Manager will provide the direction and strategy for the related Service Management and Service Delivery functions within the department and have accountability for related policies and procedures. The role holder is accountable for ensuring … that IT delivers appropriate and consistent levels of service to the business from both the internal teams and its suppliers at the right cost. That technology services are stable, meeting availability targets and that there is a continuous improvement framework in place. Key Responsibilities: Accountable for all areas of … Technology service and the relationship with the end customer. Act as the ambassador for the ‘shift-left’ strategy driving support costs to the lowest price point whilst measuring and ensuring that repeat incidents are eliminated and that customers are experiencing excellent service. Accountable for the overall service delivery More ❯

IT Service Delivery Manager - Remedy Permanent Theale/Home Are you a proactive IT Service Delivery Manager with a passion for driving high-quality service and leading major incident responses? Join our team and take ownership of critical ITIL processes, supplier management, and service improvement across both in-house teams and third-party providers. What you’ll do: Oversee daily IT service delivery across internal and outsourced teams Act as Major Incident Manager, coordinating rapid recovery and resolution Manage supplier performance, including Remedy Managed Services Lead problem and change management, ensuring … minimal disruption Support project transitions into live service and enforce operational acceptance Drive continuous service improvements and stakeholder engagement The successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices More ❯

delivering futuristic solutions & AI-driven services to global CSPs, and digital platform & software firms. Prodapt’s customers range from telecom operators, digital/multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt builds, integrates, and operates solutions enabling next-generation technologies … strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and More ❯

strong background in OSS/BSS and Salesforce architecture. The ideal candidate will have a co mprehensive understanding of the Lead to Cash process, Service Delivery frameworks, and some familiarity with Service Management principles. You will play a critical role in designing and implementing innovative solutions that … with existing systems and processes. Analyze business requirements and translate them into technical specifications, ensuring alignment with Lead to Cash processes. Develop and implement Service Delivery models that optimize operational efficiency and enhance service quality. Utilize Salesforce tools and features to streamline processes, improve customer interactions, and … support sales functions. Provide guidance on best practices for Service Management, leveraging industry standards to enhance service delivery. Lead technical discussions and workshops with stakeholders to gather requirements and present solutions. Mentor and support junior architects and developers in the team, fostering a culture of knowledge sharing and More ❯

Our Vision: Continue to be the leading UK mobile infrastructure services company. Our Mission: To be famous for excellence in delivery, embracing transformation with our people and our customers at its heart. We are at an exciting time in our company’s development. We've come a long way … a team to meet the high standards expected of us and demand the best of ourselves through our values. About the Role The IT Service Delivery Manager is responsible for ensuring IT Service Management processes are enforced and adhered too, including overseeing the daily delivery of … service whether delivered internally or via a 3rd party. The role holder will also act as Major IT Incident Manager and lead on resolving high profile issues, managing, and overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum. The role also has operational responsibility More ❯

The IT Service Delivery Manager is responsible for ensuring IT service management processes are enforced and adhered too, including overseeing the daily delivery of service whether delivered internally or via a 3rd party. 3 day hybrid working in the office each week. Great benefits on … overseeing recovery actions and coordinating activity to ensure downtime is kept to a minimum. The role also has operational responsibility for the Remedy Managed Service provided by the incumbent 3rd Party Supplier. Responsibility for supporting project governance on behalf of IT Operations and overseeing project acceptance into service. Experience … Needed: Extensive experience of working within IT Service Management, either in Service Management or Service Delivery Roles Remedy experience is essential Experience of managing internal and external stakeholders; monitoring performance against service level agreements, participating in effective working More ❯

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Service Manager to run a weekend service based in Buckinghamshire. We are particularly interested in recruiting someone who has … direct working or lived experience of substance use problems. Tasks JOB DESCRIPTION: SERVICE MANAGER TITLE: Service Manager SALARY: £24,851.84 HOURS : F/T post, 30 hours per week (Hrs TBC, Saturday and Sunday mandatory) BASED AT: High Wycombe, HP11 2RZ REPORTS TO: Operations Manager JOB PURPOSE: To … manage and develop the Weekend Social Club on behalf of the organisation within the agreed business plan. KEY RESPONSIBILITIES AND ACCOUNTABILITIES: Running a Service The Service Manager is responsible for ensuring that the running of a service is done in line with Build on Belief mission to More ❯

career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Lead Service Delivery Manager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient … technology systems and services to support the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn't become a global coffee brand by sitting back. When you work … values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you'll do Being a Lead Service Delivery Manager is about so much more than bringing our coffee to the world. It's your chance to stir up real success More ❯

critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … and responsibilities CGI is preparing a major bid for our Defence client, and we are looking to build a high-calibre team, including a Delivery Project Manager and/or Service Delivery Manager. The successful candidate will have experience working on large delivery and service programmes, ideally with bid experience, and will be responsible for shaping our Service Solution and complex change model. DV clearance is required; candidates may be granted time to secure this before the ITN stage. Key Responsibilities: • Define and impact service requirements in detail • Own the service More ❯

Cloud Services Delivery Manager - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our … a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a Cloud Services Delivery Manager, you will be part of the SAS Cloud team who works with external customers to ensure that the SAS solutions meet and evolve … Cloud Customer Experience and be accountable for ensuring that customers can achieve their desired business outcomes from their SAS Cloud investment. As a Cloud Service Delivery Manager, you will: Champion and advocate for the customer experience (voice of the customer). Provide real-time and on-demand management More ❯

of data centres facilities operations. You will be driving performance improvements, innovation, best practices and championing collaborative efforts across various departments to elevate our service delivery while maintaining alignment with business objectives and delivering on 100% uptime SLAs. This is a key role in the operations leadership team … ensure that business goals and deliverables are achieved. Innovation & Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant … to meet future demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance More ❯

it takes to drive performance and reliability across both legacy and modern platforms. Key Responsibilities Lead and manage the IT function, including network infrastructure, service delivery, and systems support. Develop and deliver a comprehensive IT strategy aligned to business goals and growth plans. Oversee the support and optimisation … of the existing IT estate, including legacy platforms. Ensure high levels of service delivery and user satisfaction across the business. Act as the lead for all major IT projects, ensuring delivery to time, scope and budget. Collaborate closely with stakeholders across the organisation to understand needs and … Teams. In-depth experience with networking infrastructure, architecture and cloud technologies. Familiarity with data warehousing, system integrations and enterprise architecture. Demonstrated experience managing a service delivery team, with a focus on excellent customer support and system uptime. Proven ability to lead and deliver strategic IT transformation initiatives. Excellent More ❯

Service Coordinator At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your … story. This position reports to Service Center Operations Manager Your role and responsibilities We are seeking a Service Coordinator to join our dynamic team, in ABB's Robotics & Discrete Automation Business Area. In this role, you would be responsible for the planning, coordination, and execution of planned preventative … maintenance service activities for robots at customer sites mainly in the UK and Ireland, ensuring full compliance with ABB's and customer standards, policies, and procedures. Acting as the single point of contact during service execution, this role champions customer satisfaction, resource optimization, and service excellence. Robotics More ❯

Are you a Service Desk leader ready to make your mark in a rapidly scaling MSP with bold ambitions? This is your opportunity to step into a transformational leadership role —shaping process, culture, and performance across a fast-paced IT support operation. 💼 The Role This is more than just … a management role. You’ll take ownership of a growing service desk team, currently 15 strong, supporting 500–600 clients across three office locations . You'll be pivotal in scaling, refining, and evolving service delivery standards while embedding a performance-led culture across the desk. You … across the business. 🔧 Responsibilities Drive performance, KPIs , and SLA compliance through effective leadership and accountability Manage, mentor, and develop a high-performing team of Service Desk Engineers Lead initiatives to improve ticket allocation, response times , and first-time fix rates Build out and enhance the ConnectWise PSA system for More ❯

that maximize platform capabilities and deliver value at scale across the enterprise. As a Senior Solutions Architect - ServiceNow , you will lead the design and delivery of ServiceNow solutions that enhance the Associate experience, streamline service delivery, and drive digital transformation initiatives. You will act as a trusted … . Experience with Now Assist AI, Virtual Agent, and Next Experience frameworks. What would be your key responsibilities? Act as a trusted advisor to service line leaders, demonstrating how ServiceNow's capabilities simplify processes, enhance the Associate experience, and align with enterprise goals. Own and refine the product roadmap … alignment with strategic business initiatives and advocating for a streamlined, scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products More ❯

Lucid Support Services, established in 2002 and headquartered in Milton Keynes, is a multi-award-winning provider of Technical Resource Solutions and IT Project Delivery Services. We are proud winners of the Best Professional Services Company at the 2024 MKBAA Awards. As a Gold Accredited member of the Association … ARC), we have over 20 years of experience in sourcing top IT talent for public and private sector clients. Our expertise includes: ?Augmented project delivery teams ?Individual technical specialists ?Outcome-based solutions under statements of work ?Large-scale IT deployments (OS upgrades, hardware installations, and project management) About the … This is an exciting opportunity to build relationships with top IT talent, helping them secure new roles while playing a key role in our delivery process. Unlike traditional 360° recruitment roles, you will focus entirely on candidates, no sales, no business development. Your job is to find the best More ❯

resilient in our efforts to drive long-term, sustainable innovation to meet humanity's most enduring challenges. We are seeking a Head of IT Service with significant and demonstrable experience with building and leading an IT service team within a large enterprise organisation. Reporting into the IT Director … issues, problems and requests. You will own major incident management, problem management, and change management processes. You will be the driving force behind continual service improvement, ensuring all services are underpinned by robust ITIL practices and aligned to our strategic and operational goals. Key Responsibilities: Leadership and Team Management … support of the highest quality. Build a team to support the Institute's long term growth plans aligned with a high touch, quality-based service delivery. Promote a high-performance, service-focused culture within the team. Set clear objectives, provide coaching, and ensure continuous professional development and succession More ❯

We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, and Enterprise Platforms. With a dedicated team of over 500 staff … Azure services Deploy, configure, and manage Azure resources, including virtual machines, storage, networking, Logic Apps, and Log Analytics Workspaces Deploy and manage Azure Kubernetes Service (AKS) clusters for containerized workloads Oversee Azure VMware Solution (AVS) environments, ensuring seamless integration with existing infrastructure Implement security best practices, including identity and … multi-cloud environments Experience migrating on-premises data centers to Azure Cloud Basic understanding of VMware and AWS Hands-on experience with Azure Kubernetes Service (AKS) for container orchestration Experience managing and optimizing Azure VMware Solution (AVS) environments Life at RWS At RWS, we're here for one purpose More ❯

and oversee the full spectrum of FM services across a national portfolio for our strategic client, Santander. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing risk, ensuring performance, maintaining business continuity, and driving service excellence. While this is … Milton Keynes, where both the client and Colliers team are based. The successful candidate must be willing to travel across the UK to maintain service standards and manage escalations as needed. Key Responsibilities Lead the implementation of the FM strategy and target operating model Ensure consistent FM service delivery aligned to defined performance metrics and service levels Oversee site inspections, audits, and performance reviews to validate service compliance Manage all outsourced service contracts, ensuring adherence to contractual frameworks Lead supplier performance and relationship management Review, improve, and approve operational processes to drive service More ❯

be based onsite 5 days a week. The Role : * Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation … maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : AS400/iSeries Mainframes (preferable) RPG … Microsoft 365 stack- including Power Platform, Azure, SharePoint Knowledge of cloud platforms and technologies Knowledge of data warehousing, architecture and networks Experience running a service delivery team and delivering high quality service management. Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On More ❯

Oracle EBS Functional Lead Financial Systems Delivery Manager | Business Analyst Location: Langley, UK Client Overview: Our client is a renowned global travel retail platform, focused on connecting buyers and sellers in the travel industry through their next-generation marketplace. Known for its commitment to delivering exceptional travel experiences, dedicated … Acting as the Functional Lead, and SME for Oracle EBS and EPM Fusion • Leading stakeholder engagement within the global Finance team. • Leading the offshore delivery team • Working closely with Managed Service Providers and various internal technology services. • Ensuring delivery of Finance solutions software, including Procurement, Accounts Payable … Expense Reporting, and more. • Guiding the cultural adoption of best practices, compliance, thought leadership, and innovation in service delivery. • Partnering with business and technology teams for aligned execution and delivery of work. • Maintaining active engagement in industry and technology trends for continual improvement. Requirements: • Proven track record in More ❯

to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support … Technician will work closely with the Projects teams to assist with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd … and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and IT Solutions Strategy Carry out routine BAU maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests More ❯

may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security … through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders … network providers to facilitate SIM changes required for migrations. The Secret Sauce (Key Experience & Skills): 🍨 Experience: A minimum of 1 year in a Customer Service or Telco administration role, ideally with exposure to complex customer procedures within a service desk environment. Customer Focus: Proven ability to support customer More ❯

Group Service Desk Manager Permanent/Full-time Company Profile An exciting, forward-thinking, and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes. Now hiring for an experienced Group Service Desk Manager to lead and develop the service … desk teams due to continued growth and expansion in customer base and demand Opportunity This is a fantastic opportunity for a talented and driven Service Desk Manager looking to join a forward-thinking and rapidly growing company, who offer outstanding support and professional development, clear career progression pathways, as … well as unrivalled job security and stability in a fast-paced and rewarding environment. Key Responsibilities Lead and manage the group's service desk teams to deliver outstanding technical support and customer service. Oversee daily operations across multiple service desks, ensuring performance against KPIs, SLAs and client satisfaction More ❯

You will need to login before you can apply for a job. Senior Delivery Manager (High Level Security Clearance) Job Description Senior Delivery Manager (High Level Security Clearance) Position Description The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build … critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … of our site in Reading. Your future duties and responsibilities We are looking for an experienced Programme Manager to take on the role of Delivery Lead for a major bid. This position requires DV clearance, though there will be time for the right candidate to obtain this level of More ❯