1 to 25 of 44 Service Delivery Jobs in the Thames Valley

title: Service Delivery Manager Location: Reading (hybrid work available) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more We are seeking a proactive … people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service ...

Service Delivery Director - Berkshire - DV Cleared - 6-month contract with possible extension - £1,000 to £1,200 per day FryerMiles are delighted to be tasked with finding a DV Cleared Service Delivery Director to join a high-profile Defence & National Security programme based in Berkshire. … successful candidate will take on an initial 6-month contract, responsible for a team of Service Directors overseeing the delivery of multiple customer contracts while also looking at growth opportunities. Key Accountabilities include: Oversee the delivery of multiple services to the customer Own financials for all service ...

across turn IT on. The Role Reporting directly to the Managing Director, the Operations Director will provide strategic and operational leadership across our core service delivery functions: Service Desk Regional Technical Teams Project Delivery This is a key role shaping how we scale, transform and continuously … deliver an excellent customer experience for schools. Working as part of the senior leadership team, you will drive operational transformation, strengthen performance across all service areas and ensure our operational model supports our commercial and strategic objectives. Direct reports include the Head of Service Delivery, Head ...

become the Operations Director of one of the fastest-growing IT MSPs in the country. Reporting to the Managing Director, you'll own our service delivery engine, leading Service Desk, Regional Technical Teams, and Projects to ensure a seamless, high-quality experience for our customers. This … embed a culture of continuous improvement while ensuring our services meet the evolving demands of the education sector. Role: Operations Director, Director of Service Delivery, Head of Operations, Service Delivery Director, IT Operations Director, IT Service Delivery Director Location: Offices in Oxfordshire and Buckinghamshire. ...

Position Overview A Global Circuit Infrastructure Manager is responsible for overseeing the company's international network circuit portfolio, ensuring optimal connectivity, cost efficiency, and service delivery across all global locations. This role focuses on strategic circuit management, vendor relationships, and continuous service improvement across multiple regions. … documentation Implement standardized processes for circuit lifecycle management Vendor Management Manage relationships with global telecommunications providers Support negotiations for international circuit contracts and service agreements Coordinate with regional vendors for new installations and service changes Work with procurement on cost optimization initiatives across the global circuit portfolio Ensure ...

Operations Director - MSP - Oxfordshire/Hybrid We're working with a fast-growing Managed Service Provider and they're looking to appoint an Operations Director to play a key role in their next phase of growth. This is a high-impact leadership role where you'll have the opportunity … shape and modernise service delivery across the business, driving consistency, scalability and operational excellence across service desk, field teams and project delivery. You'll be joining a well-established organisation with strong market presence, but one that is actively evolving its operating model - making this an ideal ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design … standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take business ...

Title: Onsite Engineer/IT Service System Engineer Contract Type: Fixed Term Contract Key Purpose of Division: The mission of the IT Division is to deliver “best-in-class” Digital and IT services to our customers and end-users enabling business growth, and Digital “cost-to-serve” Overall … Purpose: Working directly for the IT Service Operations Manager, the System Engineer will provide desktop support for all users. Act within the ITIL framework across all processes. Deal with all requests and incidents raised by users in LPUK, including managing hardware requirements. Key Responsibilities: Support ...

seeking a highly qualified and motivated Service & Delivery Manager (Operations and Maintenance) to join a growing Design & Build contractor. With a specialism around the renewables sector. The Organisation Our client has built a strong reputation for themselves as one of the main players across LED lighting, Solar … both public and private sector projects and require motivated individuals to play vital parts in the company's future growth. Role Responsibilities Oversee maintenance service delivery and ensure service standards are met Coordinate with planning, engineers, project and customer teams Improve processes to boost efficiency and service ...

Service Delivery Manager at Davies Technology Solutions (DTS), you will play a crucial role in co-ordinating the delivery of change and small projects to the clients of the Onboarding and Support function. Your role will encompass the management of small releases from planning through to delivery … culture and working closely with our clients in maximising the use of our best of breed solutions. Key Responsibilities Support the smooth and efficient delivery of services to clients (encompassing small change, onboarding projects, and support releases), acting as a liaison between clients and internal teams, working to meet ...

Lead Service Designer-SC Cleared-Secure Platforms Lead Service Designer, ideally with current SC Security or DV Security Clearance with experience of designing secure or air gaped platforms within government to work for our cure government. The Lead Service Designer will be tasked with providing management … service design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Lead Service Designer-SC Cleared-Secure Platforms- Essential Experience • Experience leading and line managing service designers, providing direction to build capability and excellence across functions. • Experience ...

Southampton or Abingdon 1 day commutable) Salary: Up to £60,000 DOE The Company A well-established and growing UK-based IT Managed Service Provider delivering managed infrastructure, cloud, service desk, security, and professional services to a broad public and private sector client base. The business competes … scoring models. Developing bid plans, timelines, and review cycles to ensure on-time delivery. Writing and editing clear, persuasive, customer-focused responses across technical, service, commercial, and management sections. Tailoring standard content (service descriptions, SLAs, transition, security, onboarding) to specific client needs. Coordinating inputs from Sales, Solutions, Service ...

Critical Environment Field Service Engineer Pay Rate: £60.00 Per Hour Working Conditions Monday-Friday, core hours between 7 AM and 7 PM. Onsite presence required at the datacenter at least two days per week. Supplier-provided Windows 11-compatible laptop required. We are seeking a highly skilled Critical Environment … Field Service Engineer to support and maintain high-availability datacentre operations. This role is ideal for a hands-on engineer with strong mechanical/electrical expertise and a passion for delivering safe, secure, and reliable critical infrastructure services. You will play a key role in ensuring operational continuity, driving ...

secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working … stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear ...

Manager to lead the day to day operations of our Network Operations Centre. You will be responsible for overseeing the NOC team, ensuring service excellence, and maintaining efficient workflows that meet customer SLAs. The NOCManager is also accountable for departmental administration, operational quality, and cross functional support. The Role … goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging ...

Lead Service Engineer Are you interested in Water Consultancy & Equipment? This could be your opportunity to excel as a Lead Service Engineer as well as playing a vital role in helping our business succeed. As our company grows and develops, we are ever expanding our teams. We have … great opportunity for a dedicated Lead Service Engineer to join our Environment & Safety Division and wear the SOCOTEC badge with pride. We are looking for a motivated, dependable and committed Lead Service Engineer to join our team. As a member of the Water Consultancy & Equipment Team ...

role within the public sector? West Berkshire Council is seeking to recruit a Quality Assurance and Audit Manager to join our Children and Family Service, reporting to the Service Manager within the Quality Assurance & Safeguarding Service. Thisis an excellent opportunity to contribute to the effective delivery ofaudit … assurance services within a dynamic and supportive organisation. The Role You will play a key role in supporting the Service Manager to further strengthen and develop West Berkshire's Quality Assurance & Audit processes within the Children and Family Services and ensure their effective operation. Your main responsibilities will include ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

have full UK working rights. Job purpose: To manage (sole management) the IT Applications of my client and ensure a robust, reliable and secure service is developed and maintained. To provide data management support, change and improvement of identified applications and services as required. To manage and improve … service management framework for identified applications and associated software vendors. To facilitate rapid resolution of application incidents. Key Performance Measures: Applications Service - Delivery of the applications services, without significant failure or poor service performance. Skills required: Proven, at least 5 years of Applications, Database/Support ...

managing the lifecycle of end-user devices (EUDs). Your expertise will be instrumental in delivering exceptional ICT services that meet our strict Service Level Agreements (SLAs). Key Responsibilities: Provide expert technical support for EUDs, ensuring service requests are handled efficiently within agreed SLAs. Maintain accurate … optimise device usage. Oversee the end-to-end lifecycle of devices-from evaluation to disposal-while prioritising supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively ...

Desktop Support Engineer - Maidenhead - Service Desk Engineer Are you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We're looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting … escalation point for our Service Desk Engineers. Key Responsibilities: Deliver technical support to clients both on-site and remotely. Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently. Install, maintain, and troubleshoot hardware/software in line with company standards. Reconfigure systems ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage ...

Operations Director MSP (UK-wide) Salary: On application The Opportunity Our client, a leading Managed Service Provider (MSP) specialising in delivering IT services and technical projects to schools nationwide, is seeking an experienced Operations Director . This is a strategic, hands-on leadership role driving operational excellence across service delivery, technical teams, and project delivery click apply for full job details ...

calibrating customer instrumentation using approved processes, templates, and laboratory equipment. This role is ideal for someone with a technical background and strong customer service skills, who is keen on delivering high-quality technical services. Day-to-day of the role: Assess equipment conditions on arrival and determine suitability … customers throughout the calibration process. Undertake fault-finding, minor repairs, and problem-solving where required. Support other departmental tasks, such as assisting the service delivery team with the safe packing and dispatch of customer equipment. Required Skills & Qualifications: Essential : Recognised qualification in a technical or numerate discipline (BTEC ...