26 to 50 of 99 Service Design Jobs in London

travel powered by AI. Expedia Group builds end‐to‐end experiences that millions of travelers, partners, and employees rely on every day. Within the Design team, we’re reimagining how people discover and book trips across Hotels.com, Vrbo, and Brand Expedia. We’re looking for a Principal Product Designer … that combine qualitative research, quantitative data, and AI‐driven insights to uncover high‐value opportunities. Architect foundational experience frameworks, interaction patterns, and enterprise‐grade design system components that support rapidly evolving AI‐driven products and proofs‐of‐concept across multiple domains. Champion simple, elegant, and trustworthy experiences ...

will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring … accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse … customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services. Engage with Clients : Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ...

Service Design Architect Is this the next step in your career Find out if you are the right candidate by reading through the complete overview below. Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect … join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential ...

About The Role Were looking for a Senior Service Designer, you will be reporting to a Lead Service Designer and support the Head of Practice to lead a stable and knowledgeable practice. On client projects, your expertise means youll manage or maintain the quality of the design work delivered. Youll work as part of multidisciplinary teams, including others in DT Design and across TPXimpact as well as associates and client teams. Youll support running the practice effectively as a line manager and mentor. Responsibilities Support the Lead, Project Director, partner or sponsor to deliver successfully ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse … customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that alig... CRWG1_UKTJ ...

Working for a very high-growth, industry-leading digital business, the Lead Service Designer will lead end-to-end service design across digital journeys, contact centres and operational processes within a complex model involving millions of customers and thousands of partners. The Lead Service Designer will … responsible for: Owning end-to-end service design strategy across complex customer journeys Identifying pain points across app, service and operations Designing and implementing measurable improvements Leading cross-functional initiatives from discovery to delivery Blending automation, AI and human support into seamless journeys Clearly defining and tracking ...

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role Purpose The AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping … enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities ...

Head of Public Sector Service Transformation Consulting Salary: £110,000 + 20% Bonus (up to 40%) + £6,600 Car Allowance Location: London/Hybrid Help transform services that impact millions of citizens. Work with Ministers, politicians and senior public service leaders. Modernise critical, high-volume public services. … newly established consulting capability within a major international technology, business services and transformation organisation. The organisation is investing in a specialist Public Sector Service Transformation practice focused on the modernisation of critical, high-volume public services. This role offers the opportunity to shape how Government delivers mission-critical services ...

fixed-term contract. Pay Rate: £21.47/hour (Grade 5) About the Role: The Digital Innovation for Student Success (DISS) team is expanding its design capability to meet increasing demand for high-quality, human-centred digital services across Kings. We are seeking a Senior UX Design Officer with … strong skills in UX design, prototyping, and research to help shape intuitive, evidence-led experiences for students and staff. This role will address the need for front-end design and interactive prototyping of Kings digital products to make early concepts tangible, accelerate decision-making, and support strategic initiatives ...

LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role This is a multi-faceted role within the IT Service Management team. Working within the Service Design team of the Service Management department, this role is responsible for the acceptance … services offered by IT to the Firm, including all documentation and knowledge, performance standards (and related measurements) and costs, thus providing a foundation for Service Level Management. Additionally, this role may require liaising with non-IT teams using the ServiceNow Service Management Tool to advise on tool introduction ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team … complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work ...

London Hybrid (2,5 days in the office in London Bridge) We’re looking for a Senior UX Designer to join a multidisciplinary design consultancy working on complex digital products, services and experiences. This is a UX role with some service design and strategy around it. … involved early, helping clients understand user needs, map journeys, shape flows and turn insight into clear, usable experience concepts. It’s not a pure service design or strategy role. The core of the role is UX: making sense of complex journeys, designing clear structures and interactions, and creating ...

looking for an experienced Freelance Business Analyst with a strong background working within digital and design agencies , and a proven track record supporting UX-led website, product, and service transformation programmes . This is an opportunity to join a high-profile, design-driven transformation initiative … Inside IR35) 📍 London-based (2–3 days per week in the office) The Role You'll sit at the intersection of strategy, UX, design, and delivery , helping translate customer, business, and technical requirements into actionable outputs that guide design and development teams. Working as part of a multidisciplinary ...

business strategy with the latest product management practices and technology capabilities. You will be dedicated to helping clients build more effective product organizations, and design, build, and evolve successful digital products and services that improve people’s lives and deliver substantial business results. IF YOU ARE Showing at least … product strategy, product transformation, or digital consulting An expert in product operational models and product strategy consulting Proficient in applying modern product and design frameworks, such as service design, design thinking, working backwards, design sprints, etc. Curious about technology and its potential to strengthen businesses ...

delivery lifecycle and will be responsible for the introduction, delivery, maintenance and continuous improvement of the systems and services in their area; this includes service design, model office, service transition, product support and maintenance, service level design, reporting and product level stakeholder management The capability … that are robust, secure, stable, usable, elegant and resilient. The Associate Director (AD), Capability Lead will be responsible for multiple teams within their own service area and must have considerable experience of delivering and maintaining service by following solid and robust Agile principles. This will also require ...

seeking an experienced User Researcher to help design and deliver user‐centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‐making, working closely with multidisciplinary teams to inform service design … delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities Plan, design, and conduct user research to support the end‐to‐end delivery of digital services Apply ...

Business Design Partner £65,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future before delivery begins. We're recruiting for an experienced Business Design Partner to join a forward-thinking organisation undergoing significant business transformation. This is a strategic role where you'll partner with … doing Partner with Directors and Executive Sponsors to shape strategic change initiatives. Lead discovery activities to understand business challenges, define outcomes and identify opportunities. Design future operating models, business processes, customer journeys and services. Develop options and recommendations that support informed investment and delivery decisions. Provide constructive challenge ...

focused on AI-enabled products (LLMs and agentic workflows), prototypes and services developed by DISS; and a transformation portfolio, focused on digital products and service platforms such as CRM and case management, mobile experiences, portals, live chat, data-driven workflows and other integrated service technologies. The postholder will … coherent, usable and aligned to institutional priorities. The role works closely with DISS colleagues across AI research and development, Responsible AI Innovation, UX design and data insights, while also coordinating with other development teams, platform owners, and delivery partners across the wider university. Using Azure DevOps and SAFe-aligned ...

ideas, working with specialists to make them real. • Facilitate workshops that align stakeholders around a shared vision. • Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice. Your role • Evaluate existing services for usability, accessibility … will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus). • Experience with government ...

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation … within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You’ll be joining a thriving community of around 140+ researchers and designers ...

within our organisation. You will be working alongside some of the industry’s leading process transformation experts, with a wealth of experience in Process Design & Optimisation leveraged on the key digital accelerators that underpin a modern approach to transforming our client’s operations. We most commonly deliver our programmes … optimisation tools, techniques and approaches and their application, such as continuous improvement, Lean Six-Sigma, Process re-engineering, Cost Transformation, Process driven Op. Model design, service design Strong understanding and experience of using SAP Signavio/ARIS or similar Business Process Modelling platforms Excellent understanding of Business ...

retention of our highest grossing customer segment. This role sits at an intersection of High Volume growth and lifecycle strategy, Servicing and Fincrime squads, design and data, including building AI solutions where it helps us be more effective and bring value to more customers. The Challenge We’re looking … premium, expert support and servicing – with the ultimate goal of helping our customers achieve their full potential. The role requires a strong data acumen, design and systems thinking, and the ability to influence without formal authority. You will drive changes that increase customer confidence, trust and satisfaction, while keeping ...

Experience community. They are passionate advocates for end users, grounded in best practices and user-centred methodologies. With strong foundations in UX and UI design, research, data, and design thinking, UX Designers craft engaging, accessible, and useful digital products and services across a wide range of audiences … platforms. They share a versatile base role, often working across all key phases of the User Centred Design (UCD) lifecycle — from Discover through to deliver, while specialising in either design or research. Our UX Designers are confident working collaboratively in multidisciplinary teams and are comfortable engaging with users ...

Designer with experience delivering user-centred digital services within GDS and public sector environments. You'll join a multidisciplinary Agile team, helping to design accessible, intuitive services that meet user needs and align with Government Digital Service standards. What you'll be doing Designing end-to-end user … experiences for digital products and services Creating user journeys, personas, service blueprints and wireframes Building interactive prototypes using Figma and GOV.UK Prototype Kit Working closely with User Researchers, Product Owners, Developers and Business Analysts Applying GDS principles, accessibility standards and user-centred design best practices Presenting and justifying ...