26 to 50 of 276 Service Design Jobs in London

Description Pre Sales Architect Role Profile and Job Description The Pre Sales Architect will play a pivotal role in shaping and defining managed service solutions for new and existing customers across private and public sector markets. This role will suit an individual with broad experience across multiple service towers commonly delivered within a managed service contract, combined with deep subject matter expertise in one or more tower areas. The successful candidate will be able to operate both as a tower specialist and as an overall Solution Owner, taking an end-to-end cross tower view ...

looking for an experienced Service Owner to join the a central governments key programme, taking ownership of one of its key service lines. The role will hold end-to-end responsibility for the performance, development and continual improvement of the service throughout its lifecycle. … service definition and roadmap, oversee operational performance and risk, manage supplier relationships and ensure the service continues to meet the needs of its users and business stakeholders. This is a senior service management role requiring someone comfortable operating across live services, ITIL processes, suppliers, technical teams ...

high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled medical staffing services that improve staff experience, enable people professionals to focus on matters to the business … staff, patients and communities across the country. Main duties of the job You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative ...

high-profile transformation programmes, working at the centre of a nationally significant agenda to modernise people services for the future. You will help design and deliver innovative, user-centric and digitally enabled education services that improve staff experience, enable people professionals to focus on matters to the business whilst … staff, patients and communities across the country. Main duties of the job You will play a key role in bringing together operational expertise, policy, service design and digital capability to redesign how people services are experienced and delivered across the NHS. We are looking for ambitious, collaborative ...

Based: Moorgate, London OR Sophia Antipolis, France 4 days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt … support Fortinet technologies. The Service Portfolio team provides strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought leadership, analytical capability, and problem solving skills to drive improvements and ensure ...

industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading‐edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client … organization, generating results that allow our clients to thrive. What You’ll Do As the Global IT Service Catalogue Process Owner within Tech@BCG, you will own the end‐to‐end design, governance, and continual improvement of BCG's IT Service Catalogue in line with ITIL ...

insight projects Support proposition managers in conducting primary research, reducing reliance on third- party agencies Blend commercial acumen with the ability to map and design customer experiences and inform proposition frameworks. Deliver data-driven insights that directly impact business and market outcomes Build state of the nation pictures, including … actionable competitor analysis, around key growth products and markets to help inform propositions and product strategy. Experience Design & Mapping Research and design solutions by creating and improving journey maps, personas, interaction scenarios, and experience concepts Map end-to-end customer journeys to identify friction points and opportunities ...

problems. Our innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective – empowering our clients’ success. Functional title Lead Service Operations Manager Location London Corporate title Level 2 Report to Head of Service Operations and Support Department Technology – Service Operations and Support … No. of direct reports 13 Job purpose Reporting into the Head of Service Operations and Support, the Lead Service Support Manager is primarily responsible for managing the global infrastructure support team and End User Computing (EUC) support services teams. The role is responsible for ensuring a consistent ...

Service Design Manager Redhill, Surrey Hybrid Working 16-Month Fixed Term Contract The Opportunity A leading global technology and engineering organisation is seeking an experienced Service Design Manager to join a major long-term transport technology programme. The role is responsible for defining and implementing … service design and service transition approach across a large-scale, business-c click apply for full job details ...

client is a digital and technology consultancy serving the public sector. Our client is seeking a Senior/Lead Service Delivery Manager to ensure the successful delivery, operational stability, and continual improvement of digital services for our Public Safety clients. Working closely with Product Managers, technical teams, and customer … stakeholders, the Service Delivery Manager is responsible for ensuring that delivered products continue to meet user and operational needs. The role focuses on providing excellent post-delivery support, maintaining strong customer relationships, and driving service improvements that maximise value throughout the product lifecycle. Requirements Role Objectives The following ...

Webby Awards, UXUK Awards, and The Drum DADI Awards.We’re looking for a Senior Experience Designer to join our multidisciplinary Experience Design (XD) team at Inviqa. The role is a combination of Research and traditional UX/UI work, that could also be described as a Senior Product Designer … strong research credentials, UX/UI craft, strategic thinking, confident presentation and facilitation skills, and the ability to guide product teams toward evidence-based design decisions. You’ll mentor junior designers, lead cocreation with clients, and ensure that every design move aligns with customer needs and business outcomes. ...

Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part … role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech. Key responsibilities Scope Assure the successful design and delivery of public services through technology. Act as a subject matter expert, facilitate the design process, communicate design decisions ...

client portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination … resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled. Responsible for the creation of service designs in accordance with the agreed service level targets Responsible for the design ...

Spring Boot background to support customer‐specific delivery workstreams and wider digital transformation projects. The role requires hands‐on architecture experience across modern service design, integration, cloud‐hosted platforms and delivery governance. The successful candidate will help shape robust, maintainable and scalable services, working closely with engineering teams … Boot services and supporting platform components. Produce high‐quality architecture artefacts including HLDs, LLDs, roadmaps, integration patterns, sequence diagrams and data models. Lead technical design governance, ensuring alignment with enterprise architecture principles, GDS Service Standard and delivery best practice. Provide technical assurance across delivery teams, suppliers and stakeholders. ...

enterprise brands to tackle complex business and customer challenges, driving transformation and championing customer-centric agendas. Our work combines practical strategy, data, technology, AI design and delivery to turn ambition into measurable outcomes. There will never be a typical day at Optima Partners. You will join a collaborative, fast … growing team helping clients make marketing, content, service and operating model transformation work in practice. The Opportunity We are looking for a Senior Consultant – Marketing Operations & Transformation who can help clients rethink and improve how marketing, content and customer engagement work gets done. The role sits at the intersection ...

Service Design & Transition Lead Location: London - 1/2 days p/week onsiteRate: £650 - £750 p/day (Inside IR35)Duration: 6 months initially, with a view to extend I'm currently looking for a Service Design & Transition Lead to join a major business … sure the new platform is properly set up and ready to move into live BAU service. You’ll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place. You'll be involved in: Defining L1/L2/ ...

with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a team: We design new services that make a lasting impact by improving users lives, making our country safer and enabling business to evolve. We are expanding … deliver new digital products and experiences for users of both public and private sector clients. The STS Digital Consulting practice comprises Business Analysis, Enterprise Service Design and 5 design disciplines, being User Research, Service Design, Interaction Design, Design Systems and Design Thinking. ...

medical research to improve disease prevention, diagnosis and treatment. We are looking for a Senior Product Designer who can work across UX and UI design , particularly in situations where requirements may be unclear, incomplete or evolving . You will use research, stakeholder input and design expertise to develop … product, research, content, behavioural science and engineering teams. You will be involved in designing participant invitation journeys , developing and testing prototypes, working with established design systems and applying accessibility and inclusive design principles. This is a 6-month contract offering hybrid/remote working ...

Summer-Browning Associates is currently supporting our public sector client, who is seeking a Senior Service Designer for an initial six-month assignment with the option to extend. Location: Hybrid working - London About the role: You will be responsible for owning the general quality, consistency and standard … service blueprints and process map documents, keeping them constantly updated so they remain an accurate, trusted description of how our services work. The ideal candidate will hold Active SC clearance and have a strong background in delivery Service Designer support, with the following skills and experience: Experience ...

will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. You will champion inclusive design practices throughout our project lifecycles, ensuring … accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private ...

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector … growing demand for a design-led approach to service delivery. Senior Interaction Designers are specialists and practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach ...

Service Architect Open Opportunity | London, UK About the role The Company Mozaic is an innovative and growing Operating Model Transformation Consultancy. We work with large organisations at CIO level, to assess and transform their digital operations. We have an outstanding reputation in this field and our customer base includes … many household names across numerous different industries. Background and Experience As a Service Architect, you will play a critical leadership role in shaping, designing, and assuring E2E service models. This role combines architectural rigour with delivery practicality, ensuring that services are operationally viable, technically sound, and aligned with ...

occasional GS1 UK stakeholder sessions Engagement period: Intermittent support from July 2026 to June 2027, starting with an initial 6-8-week discovery and design phase. Accountabilities GS1 UK is looking for a hybrid UX/UI Designer to provide flexible, project-based support for My Numberbank, our core … membership service for managing GS1 identifiers, barcodes, QR codes powered by GS1 and trusted product data. This is not a continuous 12-month contract; we expect defined periods of work over the next year, starting with an initial 6-8-week phase and followed by further packages as priorities ...

summary As an IT Service Transition Lead at UKHSA, you will ensure that digital and technology services are transitioned into live operation safely, efficiently, and in a way that supports long-term operational resilience.You will play a key role in delivering UKHSA's health security mission by ensuring that … across delivery, technical, and operational teams to embed structured transition processes, reduce risk, and ensure readiness across people, process, and technology. You will influence service design decisions, support adoption of ITIL practices, and enable high-quality service outcomes across national and regional operations. Main duties ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring ...