20 of 20 Service Desk Support Jobs in the North of England

Support Engineer/Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting … skills and a full driving licence. If you've also worked in the following roles, we'd also like to hear from you: IT Support Technician, Helpdesk Analyst, Technical Support Engineer, Technical Support Analyst, IT Technician, 1st Line Support Engineer, 2nd Line Support Engineer, Desktop ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced ...

Support Engineer/Service Desk Analyst Join a customer-focused IT support team delivering remote and on-site technical support across Microsoft 365, end-user devices and service desk requests. This opportunity suits someone with customer-facing IT support experience, strong troubleshooting ...

Maples Group is seeking a Leeds-based IT Service Desk Analyst to support the global service desk, handle end-user requests, and resolve incidents with a focus on minimal disruption to business activities. You will log and track tickets, escalate when needed, and contribute … Leeds office, you will work a day shift 8am–4:30pm in a dynamic, professional services environment, leveraging Citrix, ServiceNow and Office 365 to support users across the organization. #J-18808-Ljbffr ...

role sits within Canopius' Service Desk team and provides Level 1 and 2 IT support across Canopius offices in the UK, with core hours 08:00–18:00 and some weekend work. The Service Desk Analyst will handle 1st/2nd line requests, log tickets … accurately, and maintain ownership from issue intake to resolution in a hybrid Manchester-based setup. You will support end users on-site and remotely, collaborate with 3rd line teams, and help sustain a 24x7 global coverage model. #J-18808-Ljbffr ...

Alfred H Knight is seeking a Service Desk Support Analyst to join the Group IT Department in Prescot, Liverpool. You will be the first point of contact for colleagues worldwide, triaging incidents and translating technical issues into user-friendly solutions. You will work within a high-performing … Service Delivery team, configuring equipment, supporting bespoke systems, and contributing to knowledge-base documentation. Strong communication and collaboration across global IT teams are essential. #J-18808-Ljbffr ...

Zenzero Solutions Ltd in Leeds is seeking a Senior Service Desk Engineer to resolve technically challenging, time-sensitive, and VIP tickets while meeting KPIs and SLAs. You will coach and mentor junior engineers, deputise for the Service Desk Team Leader, and communicate with customers professionally, logging ...

PHOENIX Medical Supplies Ltd. in the UK is seeking a 1st Line Technical Support specialist in Runcorn to join the IT service desk during standard hours. You will be the first point of contact, handling incidents, requests and access management within ITIL-guided processes. You will develop … workarounds, update the CMDB, contribute to Continuous Service Improvement, and support platform patching. The role requires strong customer service, problem solving, and knowledge of Windows Server, Active #J-18808-Ljbffr ...

Positive Solutions Limited is seeking a Service Desk Analyst to provide first-line IT support and excellent customer service across the organisation. You will log, diagnose, and resolve incidents, escalate when necessary, and contribute to compliance with ISO 27001 and ISO 9001. Located in Chorley … role emphasizes strong communication, customer-centric service, and teamwork within a growing IT function that supports pharmacies and care homes nationwide. #J-18808-Ljbffr ...

James Fisher and Sons plc is seeking a Service Desk Analyst to provide frontline IT support from Knutsford. You will resolve incidents, log and track tickets, and escalate complex issues while maintaining high customer service standards. You will work within a collaborative IT and Service Management team, gaining exposure to Microsoft 365, endpoint management, identity and cloud technologies and contribute to continuous service improvements. #J-18808-Ljbffr ...

recruitment agency is seeking an IT Service Desk Technician for a hybrid role based in Huddersfield. The ideal candidate will provide first-line support while gaining broad technical exposure across the organization, including Windows and Office 365 environments. Strong customer service skills and a full driving ...

Waterstons is seeking a Service Desk Engineer to deliver exceptional customer support across a diverse client base. You will be the frontline for incidents, providing proactive communication and technical guidance while maintaining a strong customer focus. Hybrid work is offered with a preference for regular attendance ...

Sumer Group in Newcastle-upon-Tyne is seeking an IT Service Desk Engineer to join our Operations - IT team on a permanent, on-site basis. You will be the first point of contact for technical support across our nationwide client base, handling on-site visits as required … coordinating with the Managed Service team in Newcastle-upon-Tyne. The role requires strong knowledge of Windows OS, Microsoft 365 and Active Directory, plus a solid understanding of networking basics. #J-18808-Ljbffr ...

Group is seeking an IT Service Desk Analyst in Doncaster. You will be the first point of contact for technical support, helping colleagues stay connected with a focus on first-time resolution. The role is office-based, 8 am–6 pm, Monday to Friday, with occasional weekend ...

Arts Council England is hiring an Apprentice Service Desk Analyst to join the Digital and Technology team in Manchester. The role offers a 19‐month fixed-term contract, 35 hours per week, and a hybrid working pattern with some on-site days. You will gain hands … support experience, learn to resolve technical issues, and help staff make the most of digital tools and services, while benefiting from generous leave and a final salary pension. #J-18808-Ljbffr ...

OEConnection LLC is seeking a Service Desk Technician to join our global team. You will resolve Level-1/2 hardware and software incidents, manage assets, and contribute to knowledge bases and deployment processes. You will work with a variety of technologies, including Microsoft 365, Entra and Active ...

Anchor Hanover Group in Bradford is seeking an experienced 2nd Line Support Analyst to join our IT Service Desk. You will escalate issues, provide expert technical support for Windows, M365 and identity management, and help improve ServiceNow workflows. You will support colleagues across office, remote ...

Sage City in Newcastle upon Tyne seeks an IT Support professional to provide frontline technical assistance across business applications, Microsoft 365, identity services and endpoint devices. You will work with cross-functional teams to resolve issues, document troubleshooting steps, and help maintain a high-quality colleague experience. The role … focuses on first-line support with some Tier 2 activities, contributing to continuous improvement projects and ensuring issues are escalated when #J-18808-Ljbffr ...

Phoenix Medical Supplies Ltd. is seeking a 1st Line Technical Support specialist in Runcorn. You will be the first point of contact for incident management, requests, and access services across UK locations, ensuring SLA targets are met and CMDB data remains accurate. The role requires strong customer service ...

Héroux-Devtek, a leading aerospace manufacturer, is seeking an IT Technician for our Runcorn site. You will provide first-line IT support across hardware, software, network and system issues to keep the production environment running smoothly. The role offers exposure to Microsoft environments, end-user support, asset management ...