26 to 50 of 83 Service Management Jobs in Yorkshire

capabilities and product direction and assess where they create meaningful opportunities or implementation considerations for customers. Provide technical leadership across solutions involving Jira, Jira Service Management, Confluence and the wider Atlassian platform, with appropriate knowledge of areas such as Rovo, Jira Align, Bitbucket and relevant Marketplace applications. Advise … confident, courageous, decisive, direct. The must haves: Significant experienced designing and delivering Atlassian solutions in complex customer environments. Strong current knowledge of Jira, Jira Service Management, Confluence and the broader Atlassian platform and ecosystem. Demonstrable experience conducting customer discovery and translating business and technical requirements into solution approaches. ...

flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary .Private Cloud Technology Service Manager Job Description JOB TITLE: Technology Service Manager (Private Cloud) SALARY: £67,023 – £74,470 LOCATION(S): Halifax or Leeds HOURS:Full-time … creating the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. Our platform is accountable for the end-to-end provision and performance of the Private Cloud as well as the consumable products contained ...

onsite Rate: £250 per day Hours: 37 hours per week Contract Lengths: Until the end of June 2027 Key Responsibilities Providing procurement, financial, asset management and administrative support within the Information Services Planning & Administration team. Supporting the delivery of compliant IT procurements in line with public sector procurement legislation … Council Financial Regulations and Contract Standing Orders. Assisting with contract management activities to ensure legal compliance and value for money from IT suppliers. Supporting financial administration, asset management, FOI requests and telephony contract administration. Maintaining service documentation and utilising IT service management tools in line ...

Director of IT Operations, you’ll lead the day-to-day delivery of IT Operations, managing a specialist team and overseeing our managed service partners. You’ll drive critical migration and transformation initiatives, helping consolidate and modernise our technology estate while maintaining high standards of service, security … system migrations, upgrades and technology transformation initiatives, supporting the move to a streamlined and well-governed technology estate. Manage and direct third-party IT service providers, ensuring delivery against agreed service levels and operational objectives. Maintain strong security, compliance and governance standards across all managed systems, ensuring audit ...

Zenzero is seeking a Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client … engagements. You will manage major ITIL processes, conduct service reviews, and act as the main point of contact for project transitions. #J-18808-Ljbffr ...

regulated asset manager whose continued growth places an ever greater premium on trust. With an outsourced ICT model and a network of key service providers, the business requires a technology risk and control environment capable of ensuring that we are a sustainable organisation that can deliver for clients over … security, operational resilience and outsourcing requirements, including FCA and ISO27001 expectations Coordinate internal and external audits, from control design evidence to remediation tracking and management responses Assess and report on technology and infrastructure risk, including third party, cloud and service resilience, escalating where required Produce clear risk reporting ...

service. This is a hands-on, customer-facing role responsible for managing ICT equipment, maintaining accurate stock and asset records, and delivering excellent service to staff. Day-to-day of the role: Issue, prepare and receive ICT equipment including laptops, mobile phones and peripherals. Support the daily operation … equipment returns. Receive and record ICT deliveries and stock movements. Carry out stock checks and maintain organised, secure storage areas. Update CMDB, asset management and stock records accurately. Track equipment through issue, return, repair, reuse and disposal processes. Liaise with ICT teams to ensure requests and returns are processed ...

organisation at a pivotal stage of its development. The business has experienced significant growth over recent years and is now investing in its customer service and customer experience capability to ensure it can scale successfully, integrate future growth and continue delivering exceptional outcomes for customers. As Head of Customer … Service you will have the opportunity to build, influence and transform a function with genuine executive visibility and long-term career potential. This role will be office based in North Yorkshire. About the role: Reporting into the senior leadership team, you will take ownership of a customer service ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve the resolution (both reactive and proactive) of problems throughout the information … incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration. ThePrincipal Service Desk Analystis an escalation point for the Service Desk Teamand is required to deliver advanced problem resolution, working with ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

ownership of complex technical issues. The role will also support the delivery of IT projects and work closely with colleagues to provide an excellent service to users. Key Skills & Experience 3+ years' experience in an ICT support or infrastructure environment. Strong 3rd line troubleshooting and problem-solving skills. Good … supporting Windows devices, Chromebooks, Android devices and Microsoft environments. Good understanding of networking, including DNS, DHCP, VPNs, routers, switches and wireless. Experience with device management, deployment and IT service management systems. Knowledge of PowerShell, security and system monitoring. Experience contributing to IT projects, including technical implementation, planning ...

customers. The role carries end-to-end responsibility for the organisation’s technology capability, including Dynamics 365 Finance & Operations, enterprise applications, IT infrastructure and service delivery, cyber security, data and integration, strategic technology partners, and digitally enabled business transformation. While the Technology Director will operate at a senior leadership … strong understanding of the technology landscape and provide direct input where it matters most, from high-impact decisions and complex escalations to the management of critical incidents. Key Responsibilities Define and execute a business-focused technology strategy, roadmap and operating model, ensuring priorities, investment and delivery support organisational growth ...

architecture initiatives, ensuring alignment to HSBC's technology strategy, transformation objectives, and enterprise architecture standards. This position requires exceptional programme leadership, strategic planning, stakeholder management, and the ability to coordinate multiple interdependent initiatives across a global, matrixed organisation. The successful candidate will work closely with senior architects, engineering leaders … senior leadership. Ensure architecture initiatives remain aligned to strategic outcomes, regulatory requirements, technology standards, and organisational priorities. Coordinate funding, budget tracking, resource demand management, and investment reporting across the architecture portfolio. Facilitate collaboration across Architecture, Engineering, Cybersecurity, Service Management, Infrastructure, and Business teams to remove delivery barriers ...

integrity of the solutions and designs through compliance with relevant legislation and regulations. Working with peers to design, implement, and operate controls and adopt management strategies. Providing product and service direction to the Service Management team and implementing these as part of the self-organizing team. … technical business requirements/problems into a format that business stakeholders can understand. Your skills and experiences Strong experience of working within an IT Service/Support function. Knowledge of IT technologies, including PowerShell scripting, VBA scripting, TCP/IP networking Experience of working with 3rd Party IT service ...

appropriate reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post … incident reviews and managing persistent or recurring incidents identified through trend analysis Own the Problem Management process, driving root cause analysis for recurring and high-impact incidents, maintaining the Known Error Database and tracking problems through to permanent fix Own the Change Management process, chairing CAB, assessing ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You’ll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

roadmap, and operational excellence for critical enterprise messaging and integration platforms. You will bridge engineering, architecture, and business teams to drive platform standardization, lifecycle management, and high-availability outcomes across a global financial infrastructure. Your Impact Strategy & Roadmap: Define and maintain multi-quarter product roadmaps covering security, automation, platform … customer onboarding for IBM MQ, ACE, ITX, and Instana platforms. Lifecycle & Governance: Lead platform lifecycle initiatives-including upgrades, deprecation strategies, and technical debt management-while enforcing reference architectures and security controls (mTLS, certificate management). Reliability & Performance: Own service health outcomes by monitoring SLIs, SLOs, and MTTR ...

ensuring projects are delivered on time, within budget, and to the highest quality standards. This role requires a strong blend of leadership, stakeholder management, governance, and delivery expertise. The Delivery Lead will act as the key point of coordination between business stakeholders, technology teams, third-party suppliers, and senior … metrics and KPIs, identifying opportunities for continuous improvement. Manage resource allocation and capacity planning to ensure optimal utilisation of project teams. Support financial management activities, including budget tracking, forecasting, and cost control. Coordinate with external vendors and third-party suppliers to ensure successful delivery of contracted services. Lead project ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location : This role will be based in Leeds Valley - Hybrid Working … Principal Consultant PM to join the IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make ...

benefits package choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Retail savings scheme Online GP service, cycle to work scheme, gym membership discounts and many more! Location: This role will be based in Leeds Valley Park - Hybrid Working … Manager Security to join the SAP Team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure ...

will enjoy problem-solving, building relationships with stakeholders, and finding practical solutions to business challenges. You will have: Experience in an Application Support, Service Desk, Systems Administration, or Business Systems Support role. Experience supporting ERP systems or other business-critical applications. Strong analytical and troubleshooting skills with the ability … Microsoft Office applications, including Excel, PowerPoint, and SharePoint. Desirable skills include: Experience supporting COINS ERP or similar enterprise platforms. Knowledge of user access management, integrations, upgrades, and ERP administration. Experience using SysAid, JIRA, or comparable IT service management tools. Job Offer Salary ranging from ...

Compliance Officer to join our team. The successful candidate will support the design, development, implementation, maintenance and continual improvement of our Integrated Management System (IMS), ensuring compliance with internationally recognised standards and organisational requirements. The role will be responsible for maintaining existing certifications, including ISO 9001, ISO/…/IEC 20000, while supporting the development and implementation of new management systems and certification programmes. Working closely with stakeholders across the business, the Compliance Officer will develop management system documentation, coordinate audit activities, identify opportunities for continual improvement and help embed a culture of compliance, quality ...

specific areas of technology including control room and mobile device technologies and associated protocols and will provide clear technical guidance to the associated technical, service and user communities. Of particular importance is the ability to build strong and effective working relationships with other service management and technical … communications for UK ambulance services. ARP has a team of over a hundred staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues.They are based all over the country to support the successful delivery and maintenance of a £460m programme of work.The ...