1 to 25 of 54 Service Management Jobs in the Midlands

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH’s Business Goals and Outcomes. You will be responsible for managing and leading ...

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. … responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading ...

Jira Service Management (JSM) Administrator/Engineer Role: Atlassian JSM Administrator/Engineer Specialism(s): Jira Service Management, Platform Configuration, Technical Enablement, Service Improvement Type: Contract, Daily Rate Pay Rate: £450 - £550 per day (Inside IR35) Duration: 6 Months (likely extension) Location: Fully Remote Security … Clearance: Active SC Clearance Required Atlassian JSM Service Administrator/Engineer (SC Cleared) - Remote We are seeking an experienced Atlassian JSM Administrator/Engineer to support the configuration, optimisation, and ongoing improvement of a Jira Service Management Cloud platform. This role is ideal for someone who enjoys ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … Purpose of the role To provide a single point of communication and ownership to Customers and driving resolution across Service issues whilst providing a first-class customer service, identifying, and offering service improvement and the identification of revenue opportunities within the Customer base. An internally and externally ...

Service Quality Management Analyst you will be responsible for being a key driver in our SLO Modernisation agenda, establishing and governing new Service Level Objectives. You ll also produce associated Service Quality Reporting to drive action and manage our Tech Service and Vendor Catalogues. … will manage relationships both internally and externally representing Service performance. In this role you will use your curiosity and passion for service to solve problems and build relationships to improve tech performance. Support the Service Level Objective (SLO) Modernisation agenda by driving the creation and verification ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Coventry Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact … leadership role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service ...

Senior Service Transition Manager is responsible for leading and overseeing the successful transition of IT services and solutions for a primary, high priority customer, may also provide transition leadership for other key customers or strategic initiatives as required. The role ensures that all service transition activities, including planning … OneAdvanced frameworks and operational expectations. The role operates with enterprise accountability, applying the same transition standards, controls, and authority across assigned customers, ensuring seamless service handover, minimal disruption, and stable live services from day one. Service Transition Leadership Act as the lead authority for service transition ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

love to hear from you. The Senior IT Support Analyst Role We're investing heavily in modern workplace technologies and AI-powered service management, including Freshservice Freddy AI, Microsoft Copilot and Claude Enterprise, giving you the opportunity to help shape the future of IT support across the business. … take ownership of the day-to-day helpdesk operation, providing expert 2nd line support whilst acting as the technical lead for the service desk. Working closely with the IT Manager, you'll help improve user experience, introduce smarter ways of working and play a key role in developing ...

hour at peak. Job Description As an IT Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic … requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement. A key focus of the role is the development ...

BRUSH Group IT Operations function with purpose of the role to lead BRUSH’s IT End User Support Team, managing and coordinating the IT service desk and 1st/2nd line user support across all BRUSH.The position leads a team of internal engineers, across multiple sites, alongside externally managed … service providers (MSPs) whose day to day responsibilities include ensuring BRUSH delivers excellent end user IT services across all sites, specifically in areas such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident ...

deploying and managing a modern desktop environment (plus supporting infrastructure), defining and delivering the transformation strategy for the desktop environment and contributing to the service operations improvement. You will already have very strong Windows 11 desktop and Microsoft desktop skills in general and will have proven experience of leading … managing teams. As the Technical Services Manager - EUC you will ensure our IT Service Desk delivers a high-quality service to end users and that processes are followed to meet business needs, working in close collaboration with Infrastructure and Projects teams to evolve standards for hardware, software ...

bets per hour at peak. As an IT Engineering Manager, you will lead our engineering teams to ensure the secure and stable deployment and management of live services across our enterprise. We are seeking an experienced individual with a deep understanding of IT operations and infrastructure to provide strategic … requirements with the delivery of operational improvements and transformation initiatives. You will be accountable for increasing the ITIL maturity of the department, embedding consistent service management practices, and driving measurable improvements in service reliability, change, and continual improvement. A key focus of the role is the development ...

enterprise platforms, customer-facing technologies, and supporting infrastructure are effectively monitored, maintained, and supported. The focus is on proactively identifying issues, improving reliability, minimising service disruption, and maximising platform availability. The Operations Engineer will work collaboratively with Engineering, Platform, Integration, Product, Cybersecurity, and Enterprise IT teams to support operational … excellence through incident management, governance activities, release coordination, platform optimisation, and service continuity. Key Responsibilities Provide operational support for enterprise platforms, applications, integrations, and associated technologies. Monitor system health, availability, and performance using monitoring, alerting, and observability tools. Analyse, troubleshoot, and resolve incidents affecting services and platforms. Perform ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. … develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional ...

heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications … Atlassian Application Engineer will also have a good understanding of a broad range of software development processes and business skills: Agile project and programme management Team-working methods and principles such as Agile, Scrum and Scaled Agile Modern Software Development methods and principles including DevOps, CI/ ...

effective operation, continuous improvement and resilience of the Bank's security operations capability, covering Security Operations Centre monitoring and response, Identity and Access Management services, security analysis, operational security controls and supplier-delivered security services. The Head of Security Operations is a senior leadership role within the Group Information … leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling ...

complex technical programmes. What you'll be doing Administering and supporting Jira, Confluence, Bitbucket and Bamboo. Delivering platform upgrades, migrations and consolidations. Configuring Jira Service Management, including queues, SLAs and automation. Performing technical health checks and platform optimisation. Developing integrations using APIs and scripting. Supporting CI/… experience with Jira and Confluence. Experience delivering Atlassian upgrades and migrations. Atlassian certifications or Technical Migration accreditation. Administration experience with Bitbucket and Bamboo. Jira Service Management configuration experience. Knowledge of APIs, scripting and system integrations. Experience supporting CI/CD tooling and automation. Strong communication skills and experience ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

exciting opportunity has opened for an experienced IT Service Desk Engineer to join a dynamic IT team in the Lincoln office. Regular travel to other office locations is expected, so having access to personal transport is beneficial but not essential. THE ROLE: As an IT Service Desk Engineer … department. You will provide timely updates and ensure issues are handled with the appropriate priority and attention. This role requires strong customer service skills, the ability to communicate solutions clearly and confidently, and a broad technical knowledge across various technologies and products. Key responsibilities: - Provide professional, courteous support ...

Duties will include, but are not limited to: Provide 1st and 2nd line IT support to users across the Europe region, resolving incidents and service requests via Southco’s service desk ticketing system in line with agreed service levels Diagnose, troubleshoot, and resolve IT issues relating … Southco’s IT and security standards Maintain accurate ticket records and technical documentation, ensuring all actions, resolutions, and updates are clearly logged within the service management system Collaborate with global IT colleagues and third‐party suppliers to support service delivery, system upgrades, and routine maintenance activities Support ...

medium to large-scale projects, including infrastructure and application migrations to Microsoft Azure, cloud services implementations, and Microsoft Modern Workplace transformations, following Advanced Project Management standards. Customer Satisfaction: Deliver outstanding customer service, address feedback promptly, and build lasting client relationships. Project Initiation: Clearly define project scope, deliverables, risks … regular status updates to all stakeholders, and ensure adherence to project objectives. Team Leadership: Promote teamwork and high performance, driving successful project outcomes. Relationship Management: Establish and maintain effective relationships with clients, suppliers, and internal teams for smooth project delivery. Technical Oversight: Work closely with technical specialists and architects ...

role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help ensure advisers … difference: Act as the first point of contact for advisers and internal teams, providing expert support for Point of Sale systems, Customer Relationship Management tools, and advice process queries. Investigate, diagnose, and resolve technical and process-related issues, working closely with technology and business teams to ensure prompt ...

system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical … electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What ...

electronic rosters. Full training on the RL Datix Suite will be provided for the appointable candidates, however a working knowledge of rostering systems, rota management and shared in box/diary management would be preferable. These full time posts will be an integral part of the rostering team … Knowledge of HR systems and procedures acquired through experience or NVQ level 3 Diploma/HNC/NVQ 4 in Business Administration or Customer Service or significant knowledge and experience in relevant HR processes Desirable Foundation level certificate in IT service management (or equivalent) Experience Essential Experience ...