1 to 25 of 56 Service Management Jobs in the Midlands

Service Management Analyst - Permanent full time role - Lincoln based (hybrid working) - Salary up to £45,000 plus excellent benefits A well-established organisation is seeking an experienced IT Service Management Specialist to join its IT Service Delivery function. This is a pivotal role responsible … working across supplier relationships, contract management, IT asset management, software licencing and IT procurement. Key responsibilities include: Managing end-to-end supplier contract lifecycle processes Leading on vendor governance and performance management activity Overseeing IT asset and software licence management Ensuring compliance with procurement and governance ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving ...

exciting opportunity has arisen to recruit an experienced Head of SIAM Operations to lead the operational delivery and maturity of a large-scale Service Integration and Management (SIAM) capability within a complex multi-supplier environment. In this role you will take ownership of the SIAM function ensuring … operates as an effective service integrator across multiple strategic suppliers. This is a senior, highly client-facing leadership role where you will oversee the health, performance, governance and evolution of the SIAM function while driving continuous service improvement. As Head of SIAM Operations, you will: Own the operational ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point of contact … assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is between £35,000 and £50,000 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

AgileSource are currently looking for an experienced SIAM Service Manager or Head of SIAM Operations for a Permanent organisation within a Consulting Organisation. We are seeking an experienced IT Service Management (ITSM) and Service Operations professional with over 10 years' experience to lead service delivery … within a complex, multi-supplier environment. This role is responsible for ensuring the effective coordination, governance, and performance of multiple service providers operating within a SIAM (Service Integration and Management) model, maintaining high standards of service quality and operational stability. Requirements and Desired Experience: Senior ITSM ...

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely … with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

products, known for craftsmanship, cutting-edge design, and a commitment to improving how people live and work. We're looking for an EMEA IT Service Desk Engineer to join our collaborative and fast-paced IT team. About the Role As an EMEA IT Service Desk Engineer, you will … first point of contact for technical support across the region. You'll play a key role in delivering high-quality IT assistance, ensuring service excellence, and supporting the wider Hunter Douglas IT Service Desk strategy. Working with Jira Service Management (JSM) and aligned to ITIL best ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines • Create and update operational procedures and knowledge articles. • Share knowledge with the wider team; mentor Service Desk where applicable. • Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues. • Administering changes to configuration on Firewalls including whitelisting Implementations ...

Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done and drive results. … accurate documentation: network diagrams, device inventory and configuration baselines •Create and update operational procedures and knowledge articles. •Share knowledge with the wider team; mentor Service Desk where applicable.•Work with suppliers/ISPs to provision circuits and troubleshoot carrier issues.•Administering changes to configuration on Firewalls including whitelisting Implementations ...

Infrastructure Manager to join the DSFS ICT Operations Team. This involves leading and managing the ICT Infrastructure Team delivering a first class service to Chesterfield Royal Hospital NHS Foundation Trust. Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship, any applications which require sponsorship … considered Interview Date to be confirmed Main duties of the job Lead, manage and mentor the ICT Infrastructure Team. Provide clear direction, performance management, and development opportunities. Foster a culture of high performance, accountability, and continuous improvement. Act as a key point of contact for the IT Infrastructure users ...

Modern Workplace Manager End User Computing, Intune, SCCM, Digital workplace tools and collaboration platforms M365 and beyond, Identity and access management Entra ID, Endpoint security and compliance Defender and Purview, End user data management Purview, M365 workload management, SharePoint, OneDrive for Business, Teams, Exchange, Power Platform … Viva, Service management frameworks e.g. ITIL, Lean, Agile. Looking for an experienced workplace manager to take responsibility Modern Work and EUC landscape. You will be responsible for delivery, performance, and continuous improvements. With responsibility for EUC, digital tools, devices, and workplace services. At the forefront, the environment must ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

Manager Workplace is responsible for the design, delivery, operation and performance of Workplace and End User Computing services. This role owns availability, resilience and service quality across digital workplace platforms and leads supplier delivery in a complex multi vendor environment. The post sits within IT Platforms and Operations … provides technical leadership across end user compute, digital workspace and meeting room technologies, ensuring services meet business needs, security requirements and agreed service standards. Key Responsibilities Own the design, operation and performance of Workplace and EUC platforms Lead delivery and ongoing improvement of end user compute, digital workspace ...

identified that you require sponsorship to undertake this role your application may be withdrawn This post is responsible for the centralised configuration and management of endpoint devices. This encompasses approximately 20,000 Windows client devices and 7,500 mobile devices, including the packaging and deployment of software applications … Endpoint Manager, Azure/Intune, Active Directory/Group Policy, to agreed configurations and security baselines. Main duties of the job Centralised configuration and management of endpoint devices including the packaging and deployment of software applications, settings and security baselines via Microsoft System Center Endpoint Manager, Azure/Intune ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern ...

though will consider flexible working of 30+ hrs per week We are seeking an experienced IT Manager to lead a small, high-impact IT service supporting approximately 220 users across seven permanent sites. IT is critical to enabling the organisation to deliver excellent services, and this role plays … part in ensuring technology is reliable, well-governed, and user-focused. You will manage a team of three, overseeing IT Service Management and infrastructure for around 180 laptops, 170 Android devices, and a range of supporting systems. The service supports staff with varied levels of technical confidence ...

ensure maximum return on investment Use data-driven insights to continuously optimise and recommend digital adoption strategies that deliver measurable business value Champion change management best practices, working with Learning & Development and operational teams to ensure seamless system adoption Harmonise processes and practices across international teams whilst respecting local … organisational strategies What we're looking for: Essential: Degree or Higher Level Qualification in a relevant field (e.g., Business, Technology, Organisational Development, Change Management) Professional qualification in Change Management, Project Management, or related discipline (e.g., Prosci, PRINCE2, Agile) Awareness and certification of ITIL Service Management ...

consolidations, ensuring minimal disruption and data integrity. Perform technical assessments and health checks of Atlassian environments, recommending and implementing improvements. Design and configure Jira Service Management solutions including workflows, queues, SLAs, automation rules and integrations. Develop and maintain integrations between Atlassian tools and third-party systems using APIs … heath checks Experience and certification in the Administration of Atlassian instances of Jira and Confluence Experienced in administration Atlassian products Bitbucket and Bamboo Jira Service Management solution configurations. Be able to configure queues, SLAs and automation API and Scripting knowledge, Solution delivery between Jira and other applications ...

reviewed. We are looking for an experienced and forward-thinking Head of Field Services & Installations to lead our Field Engineering, Technical Support and wider Service Operations functions. This senior leadership role is critical in ensuring the successful installation, servicing and support of our hardware solutions, while driving operational excellence … Head of Field Services& Installations, you will oversee the performance, development and strategic direction of multiple technical teams. Youll be responsible for service quality, P&L oversight, third-party contractor management, and the continual improvement of processes through data-driven insights and LEAN methodology. This position is ideal ...

paced professional environment. The role sits at the centre of the operational function, coordinating field engineers and working closely with internal teams to ensure service delivery runs efficiently and effectively. The Role The Dispatch Coordinator will be responsible for ensuring the efficient scheduling and deployment of field engineers across … field engineers, and internal teams Working closely with helpdesk and first-line support teams Ordering parts and raising quotations where required Utilising scheduling and service management systems Reviewing travel routes and engineer availability to maximise efficiency Maintaining clear and consistent communication to ensure service continuity The Candidate ...

Project Manager Role: IT Project Manager Specialism(s): Project Planning, Tracking, Resource Augmentation, Managing, RAID Log Management, IT Infrastructure, Cloud, IT Security, Project Delivery, Risk, Prince2, Agile Type: Contract, Inside IR35 Pay Rate: £350 - £405 per day (via Umbrella) Start: ASAP/Urgent (Immediate Start) Location: Remote (w/… scheduled roadmap of projects. Required Skills & Experience - Project Planning & Tracking experience - IT Project Delivery experience (incl. Infrastructure, Security and/or Cloud Tech) - Resource Management & Augmentation - RAID Log Management - IT Service Management experience - Stakeholder Engagement & Management - Risk Analysis - Prince2/APM (or similar) certified ...

This apprenticeship is focused on developing excellent customer service skills within a professional IT environment. The post holder will learn how to analyse and resolve a wide range of IT issues and service requests, supporting users via phone, live chat, our online portal and in person … front desk. Role Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst. Gaining exposure to selected second line support activities as part of the apprenticeship ...

summary The post holder will oversee the set-up, delivery and service management of the NRC Academy (NRCA) processes, manage the budget and grow business. The postholder will contribute towards the NRCA being financially sustainable within three years of operating, working closely with the NRCA Lead. This role … will also provide specialist advice and guidance on data, analysis and measurement within a wide range of domains (e.g. KPIs within the service specification, clinical quality, patient experience and wider economic benefits). The post holder will work closely with colleagues in the NRC to populate performance slides ...

refreshes, and migrations. Diagnose and resolve complex network and infrastructure faults, acting as the senior operational escalation point Ensure proactive monitoring, alerting, and performance management of all infrastructure components Work on-site across the DHU estate when required Third-Line Support & Incident Management Provide specialist 3rd line support … wider Digital directorate Lead investigations into systemic issues following service incidents and implement corrective and preventative measures Ensure incidents and service requests are resolved within agreed SLAs Follow ITIL-aligned service management best practices Projects, Change & Improvement Act as technical lead on allocated infrastructure and digital ...

Configuration Analyst (CMDB) ITIL A key role within service operations, responsible for the build, accuracy, integrity, and ongoing maintenance of the Configuration Management Database (CMDB). Looking for an experienced candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with … without authority. Ensuring all Configuration Items (CIs) and their relationships are properly identified, recorded, controlled, and kept up to date to support effective IT service delivery, impact assessment, change management, compliance, and operational stability. Working closely with engineering, cloud, and service management teams to ensure ...