1 to 25 of 109 Service Management Jobs in the Midlands

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role … within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction ...

Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also … like to hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager ...

Contract) Role Overview CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate … best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages. Key Responsibilities * Review and validate the existing Jira Service Management architecture * Assess the operating model and alignment to ITSM best practice * Conduct architecture and process gap analysis * Evaluate CMDB maturity, structure ...

Building on more than 30 years of business expertise, Objectway is an international wealth, banking and asset management software provider empowering clients to embrace their future challenges while providing great performance today. The Group is a future-proof technology player with a well-established track record in the financial … manage more than €1 trillion in assets. To strengthen our team in the UK (London or Birmingham) we are currently looking for a Client Service Manager We are seeking an experienced leader to head our UK Back Office Support Department. This senior leadership role is responsible ...

Digital Service Delivery Manager Location: Derby Salary: £47,440 Per annum (Band 7) Drive progress, support our people, and shape how we work. DHU is committed to providing the highest quality of care in the right place and at the right time. Reliable and secure Digital services enable colleagues … deliver safe and effective care. The Digital Service Delivery Manager will provide ITIL-aligned service-management and supplier-governance assurance across IT Operations. The role manages the operational standards for Incident, Request, Problem, Change, Knowledge, Service Level and Continual Service Improvement, aligns them with ServiceNow ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM … best practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change ...

site parking and free tea and coffee and the ability to save and borrow through your salary. Rewards & Recognition: including staff awards, long service awards, retirement awards, examples of excellence and staff lottery. Enjoy a better quality of life in one of the UK’s most welcoming counties. Whether … Head of Digital Customer Experience is a newly created Group-wide leadership role within Digital Services, delivering support as part of the hosted Digital Service across all Lincolnshire NHS provider organisations, including primary care (c. 25,000 services users). The postholder is responsible for leading, managing and developing ...

title: L1 Service Desk Analyst Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Passionate about technology and helping people … Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology ...

# IT Service Desk Team LeaderJob RefVTFCEN01584City:NorthamptonDepartmentITSalary£38,000-£42,000StatusFull TimeTypePermanentAbout Yusen Logistics Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management … with us is committed, connected and creative in making us the world’s preferred choice. www.yusen-logistics.com/We are looking for an IT Service Desk Team Leader in Grange Park. The position will be based on-site during the induction and training period (6 months), after which more ...

Nottingham, GBR - CC Hatfield Adm | Job-ID: 220717 | Contract type: Standard | Business Unit: Information Technology Life on the team You’ll join our Global Management Services division, working within a collaborative service environment where effective Problem Management is central to improving service quality and reducing disruption. … more problems from identification through to resolution. You’ll coordinate investigations, analyse root causes, identify known errors and bring together technical teams, Service Management colleagues and external stakeholders to deliver lasting improvements. You’ll also review trends, recommend service improvement plans and provide a quality gate ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

Sweet, Accenture CEO As a Solution Architect, New Business Manager you will: Own the end-to-end solution for our large transformational and managed service contracts for cloud. Architect AI-optimized solutions that enhance IT operations through predictive analytics, intelligent monitoring, and automation tools such as AIOps platforms (e.g. … Moogsoft, BigPanda, Splunk ITSI). Manage multiple towers from applications, data & analytics, automation, industry solution, infrastructure, and cloud. Leverage AI-driven automation to enhance service management processes, reduce operational noise, and enable proactive issue resolution. Own the full scope from migration to run scope, including all key service ...

ServiceNow across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking … eligible for a flexible working schedule that allows for a hybrid and in-office presence. You will work closely with the IT Service Desk, and cross functional business teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ...

Service Delivery Manager (FTC) – Nottinghamshire Fire and Rescue Service This is a key role in our ICT team which will give the post holder the responsibility for ensuring the effective, reliable, and customer-focused delivery of ICT services across the organisation. Working closely with internal teams, projects, suppliers … stakeholders, the role ensures that technology services meet NFRS’s needs and support organisational priorities. This post is positioned within the ICT management team, giving the post holder the opportunity to work with other subject matter experts to plan, manage and continuously improve the ICT service at NFRS. ...

seeking a DV Cleared Data Engineer to support a long-term defence programme. You will develop and maintain data solutions within Azure, supporting enterprise service integration, operational reporting, service performance monitoring and data-driven decision-making. Working alongside service architects, service management teams and technical … stakeholders, you will help ensure data is accurate, secure and aligned with enterprise service delivery requirements. Key Responsibilities Develop and maintain data pipelines and integration solutions within Azure. Integrate and transform data from multiple enterprise systems. Support operational reporting, service performance metrics, KPIs and SLA reporting. Improve data ...

Lead Service Delivery Manager role in Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services Hybrid role with two days per week in the office, UK-wide location flexibility Responsibilities include managing service delivery, driving quality, and resolving service issues Requires strong experience with ITIL … framework and supplier management Salary offered at the lower end of the pay scale for external candidates About the job. As part of the development of our Digital Services function, we are recruiting to strengthen internal digital capability within Cyber Security, Digital Operational Services, and Digital Corporate and Shared ...

About the role We’re looking for an experienced IT Service Delivery Manager to take a key role in the coordination and governance of our Secure Working Environment (SWE) . We can offer flexibility on base location, with the role able to be based from any of our main … hubs, including Newcastle, Derby, Leeds, Maxim, Warrington, London or Birmingham . You’ll be responsible for ensuring key elements of the service are delivered effectively, remain financially sustainable, provide value for money and continue to meet the evolving needs of the business. Working closely with our managed service ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET.* Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership.**Hybrid working:** The places that you work … client sites, and your home; noting that you will be unable to work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring ...

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Salary: Competitive Career Level: CL6 Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office, the team ...

Role Are you passionate about delivering exceptional IT support, leading high-performing teams, and ensuring outstanding customer experiences? We're looking for an experienced Service Desk Manager to oversee the day-to-day operations of a busy service desk, managing and developing a team of first and second … line support professionals. You'll play a pivotal role in driving service excellence, improving processes, and ensuring Service Level Agreements (SLAs) are consistently achieved. Working closely with clients and internal stakeholders, you'll identify opportunities to enhance service delivery, implement best practices, and help shape the future ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive innovation from reactive to proactive, help customers understand their strategy and embed the teams more deeply into customer environments This ...

companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We’ll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The IT Service Desk Access Control Analyst is responsible for supporting the secure and effective management of access to the firm's information systems. Working as part ...

digital strategy and roadmap Providing leadership across Digital and Information Services, ensuring high-quality, secure and resilient services Leading major digital transformation initiatives, continual service improvement programmes and organisational change activities Developing strong relationships with clinical, operational and executive stakeholders to drive digital innovation and service excellence Acting … organisational resilience activities Driving improvements in data and analytics capability to support evidence-based decision making and clinical excellence Leading on governance, risk management, service management and assurance frameworks across digital services Managing significant budgets, business cases and investment decisions to maximise value and support strategic objectives ...