Head of Customer Service & Operations
- Hiring Organisation
- CCP Recruitment Limited
- Location
- Sevenoaks, Kent, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £75,000
Responsibilities Lead and develop the Customer Service and Operations function, ensuring outstanding service delivery across all customer touchpoints. Provide leadership, coaching and performance management to Customer Service Advisors, Technical Support teams and Field Engineers. Drive operational excellence through effective planning, resource allocation, workforce utilisation and performance management. Identify … people leadership skills with the ability to motivate, develop and retain high-performing teams. Experience managing technical, engineering or field-based service functions. Excellent stakeholder management and communication skills. Strong commercial acumen and a data-driven approach to decision-making. The ability to balance strategic thinking with ...