Senior Services Manager
- Hiring Organisation
- Areti Group | B Corp™
- Location
- Reading, England, United Kingdom
Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … KPIs, and contractual obligations. Lead service reviews with wholesale partners, presenting performance data, root cause analysis, and improvement actions. Oversee incident, problem, and change management processes, ensuring issues are resolved swiftly and effectively. Drive continuous improvement initiatives to enhance operational efficiency and service stability. Collaborate closely with Network Operations ...