Key Account Manager
- Location
- United Kingdom
primary point of contact for our largest hospitality customers across the UK region. You will be responsible for driving growth, product adoption, and stakeholder management within your portfolio, with the goal of building true business partnerships. You will leverage data, customer feedback, and your SaaS expertise to create … with relevant teams to identify product gaps and optimize the overall customer journey What you bring 3–5+ years of experience in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers A strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn ...