Applications Services Analyst (Permanent)
- Hiring Organisation
- Appcast
- Location
- Weymouth, Dorset, UK
internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service as quickly as possible.Support the transition … issues, working collaboratively with internal teams and suppliers to identify root cause and implement permanent fixes.Support Incident, Problem, Change using the agreed IT Service Management platform (e.g. ServiceNow, Jira).Build effective relationships with third-party suppliers, monitoring service performance, coordinating investigations and contributing to regular service review meetings ...