Senior Enterprise Customer Success Manager
- Location
- Greater London, England, United Kingdom
Drive product adoption across complex customer organisations , helping customers expand usage across teams, entities, locations, use cases, and workflows. Create and maintain detailed stakeholder maps , identifying decision-makers, champions, influencers, operational contacts, blockers, and executive sponsors. Identify churn risk early using product usage, engagement, stakeholder, support … value realisation. Strong executive relationship-management skills , with the confidence and credibility to engage senior decision-makers and business leaders. Experience managing complex stakeholder environments involving multiple teams, business units, regions, entities, or decision-makers. Strong churn-prediction and prevention skills , including the ability to interpret customer signals ...