1 to 25 of 184 Support Analyst Jobs in the UK

them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with HTML/… organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing, residence life, and … Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career progression opportunities Applications If you would like to More ❯

IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate) Medium sized construction and building services company, (part of … major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAX You will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will … great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include: Providing 1st & 2nd line support across laptops, PC's, and Mobile Devices Management of Win11, MacOS/X, iPhone mobile devices printers, printer networks Support for MS Teams and Video Conferencing facilities. Resolving More ❯

Job Title: Regional Desktop Support Analyst Location: Carterton, Oxfordshire Compensation: Competitive Salary + Benefits Role Type: Full time/Permanent Role ID: SF70151 Keep the nation connected – join us as a Desktop Support Analyst and make technology work for those who protect us. About Us At Babcock, we’re working to create a safe and secure … world, together. If you join us, you can play your part as a Desktop Support Analyst at RAF Brize Norton , near Carterton, Oxfordshire . The role As a Desktop Support Analyst, you’ll be at the heart of our IT operations, ensuring our teams have the tools they need to deliver critical missions. This is a … your expertise directly supports national security and defence and where your career can grow in a dynamic, forward-thinking environment. Day-to-day, you’ll provide second-line technical support across multiple sites, maintaining and improving desktop environments that keep our people connected and effective. Deliver second-line technical support to agreed Service Levels Maintain and configure desktop More ❯

Are you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Windows10, Windows 11 located in the Salisbury area, Wiltshire and looking for your next opportunity? We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support … Amesbury, Swindon, Trowbridge, Chippenham, Marlborough and although full time on site for the first few months, will become hybrid working You will be customer focused, a technically skilled IT Support Analyst who thrives in a fast-paced environment, enjoys solving problems, and wants to make a real impact. This could be the role for you. As an IT … Support Analyst, you'll provide first-line technical support to users across the business, primarily over the phone, but occasionally in person. You'll troubleshoot issues, manage service requests, and ensure users receive timely, effective solution Key Responsibilities Provide 1st line IT support via phone and online. Log and manage tickets in Halo Service Management tool. More ❯

We re looking for a driven, tech-savvy Application Support Analyst/Technical Support individual to join our Software Support team. In this role, you ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating … QA, you ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity. Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical … Support Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more This is more than a helpdesk job it s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative More ❯

We’re looking for a driven, tech-savvy Application Support Analyst/Technical Support individual to join our Software Support team. In this role, you’ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating … QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time. You will be a SQL pro, with previous experience in Software Support capacity. Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical … Support Location: Milton Keynes Salary: up to £30k base + bonus Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative More ❯

Applications Support AnalystLocation: Sheffield area - S1Hybrid work pattern - up to 2 days per week on siteSalary: £35k - £45k plus benefitsLooking for a job with a purpose? Do you want to work for a sustainability company that is trying to save the planet? Applications Support Analyst needed by a growing business with multiple sites across the UK offering … specialist advisory services.The Applications Support Analyst opportunity is a key role within the business supporting business critical systems which includes – Microsoft Dynamics Business Central, 365 and Power Platform technologies like PowerApps and Power BI. Application Support Analyst skills profile – Knowledge/experience of Microsoft 365 tools like Teams, SharePoint, Outlook and OneDrive Experience/knowledge of … BI Previous experience of supporting business applications in operations, supply chain or finance Strong problem solving and analytical skills Customer focused mindset with clear and confident communication skills Application Support Analyst role profile – Providing 1st/2nd line application support to end users Supporting users with Microsoft 365 tools and Dynamics Business Central Troubleshoot issues Maintain and More ❯

Senior Technology Support Analyst Top-tier US law firm is seeking to hire a hands-on Technical Support Analyst with a strong technical background to oversee and coordinate first and second-line IT support to the firm’s London office, housed in stunning state of the art offices near Liverpool Street. Salary to … + office based (Monday-Friday) £400 annual gym membership contribution Neurodiversity support packages Confidential wellbeing, legal guidance, and financial support benefits Key Responsibilities of the Senior Technology Support Analyst: Serve as the senior technical support resource for the London office, providing on-site first and second-line support. Act as escalation point for complex or … when they are away from the office. Maintain and update the hardware inventory for the London office. Build, configure, and deploy firm-standard laptops in accordance with established procedures. Support mobile devices (iPhones, Androids, iPads) under the firm’s Intune management system. Provide support for audio-visual systems, including laptop/projector setups, videoconferencing, teleconferencing, and display screens. More ❯

business. They operate globally across television, film, streaming and digital platforms. Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000. As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services. Application Support Analyst: Duties Record & update all support activity to allow effective reporting Document solutions to assist with common issues Identify & recommend enhancements to improve services performance Ensure root causes are implemented across teams Assist with … upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support team Follow documented procedures - carryout updates More ❯

business. They operate globally across television, film, streaming and digital platforms. Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000. As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services. Application Support Analyst: Duties Record & update all support activity to allow effective reporting Document solutions to assist with common issues Identify & recommend enhancements to improve services performance Ensure root causes are implemented across teams Assist with … upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support team Follow documented procedures - carryout updates More ❯

business. They operate globally across television, film, streaming and digital platforms. Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000. As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services. Application Support Analyst: Duties Record & update all support activity to allow effective reporting Document solutions to assist with common issues Identify & recommend enhancements to improve services performance Ensure root causes are implemented across teams Assist with … upgrades, testing and rollouts of new features Monitor of applications and services Record all activity and calls on - Jira, ServiceNow, Service Cloud Follow documented user procedures to help support incidents Application Support Analyst: Experience Essential : Technical Knowledge - SQL, creating and running scripts against databases Previous experience of an IT support team Follow documented procedures - carryout updates More ❯

IT Support Analyst – End User, On-Site Our client is urgently looking for an experienced IT Support Analyst to join their team based in London on a permanent basis. Please note, the role is on-site 5 days per week. You will be tasked with delivering end user support in-person. You will be rewarded … with an excellent salary, as well as a benefits package including annual leave, pension scheme, staff trips, modern workspaces and a great time environment! IT Support Analyst – Key Skills: Microsoft 365 Active Directory Windows 11 iPhone & Laptop support Confident and personable, able to deliver support solutions in-person Excellent communication skills, both written and verbal IT … Support Analyst – End User, On-Site Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation We take our obligations More ❯

s bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal. Join Our Team as a Technical Support Analyst Location: Market Drayton/Hybrid - 3 days on-site per week Contract: Full-Time, Permanent Hours: Monday-Friday (40 hours) With over 31,000 employees across Europe … alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk. We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service … Enhanced Bereavement Leave, Pension Employer Contribution Scheme (matched up to 8%), Exclusive access to Mller Rewards, offering a variety of online and in-store discounts and development opportunities. Technical Support Analyst - Your Challenge Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the More ❯

A fantastic opportunity for a Technical Support Analyst to join a leading software provider within the higher education and events sector. This organisation develops solutions used by hundreds of institutions worldwide, helping them streamline operations and enhance the experience of their users. As part of the team responsible for ensuring customers can successfully adopt new software releases, you … in delivering smooth upgrades, maintaining system integrity, and supporting clients with mission critical deployments. Location: Milton Keynes Salary: Up to £40,000 per annum plus benefits Requirements for Technical Support Analyst Strong technical proficiency with database systems such as SQL Server, MySQL, PostgreSQL, or Oracle Understanding of client and server environments including backup and restore processes, database cloning … Azure is beneficial Methodical approach to planning migrations or upgrades with clear rollback procedures Strong documentation habits including runbooks, checklists, and configuration notes Ability to maintain structured processes that support clear communication with customers and help meet SLAs Ability to identify risks early and propose mitigation strategies Strong troubleshooting and problem solving skills including data validation, testing, and post More ❯

IT systems support analyst - London Market Insurance - Hybrid Working A leading London Market Insurance business based in the UK are looking to hire an IT systems support analyst to join the business to work on a project focusing on the reliability, optimisation, and strategic development of core business applications on M365. The ideal candidate will have … worked as an IT systems support analyst within London Market insurance or General Insurance and will have previously worked on supporting applications and end user infrastructure in an enterprise environment within insurance or reinsurance applications. You will need to have a strong understanding of the M365 application suite such a SharePoint as well as having strong SQL skills. … Key Skills: STRONG IT systems support analyst experience 2 or more years' experience of supporting applications and end user infrastructure in an enterprise environment Insurance, reinsurance or London Market Insurance Strong M365 and SharePoint experience Strong SQL experience Azure cloud Power BI More ❯

Service Desk Support Analyst *** 5 days a week on site *** Role Overview As a 1st/2nd line Support Analyst in a team of Field Engineers and Support Analysts, you will be a key player in ensuring the smooth operation of the IT systems. Based at head office in Northampton, you will provide essential support to around 1000 users across multiple sites around the UK. You will provide support on a range of Microsoft based IT systems especially Microsoft 365 along with a range of bespoke applications. Your day-to-day responsibilities as part of the support team will be to: Respond to IT-related telephone calls and emails from colleagues, providing … new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database. Provide general help and advice More ❯

Job Role: Technical Support Analyst Location: Taunton, Somerset. With benefits to work remotely at times Salary: £24-28k Based on Experience Type: Full-time, Permanent About SRD Technology UK At SRD Technology UK, were passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on … our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity Were seeking an ambitious and experienced 1 st Line Technical Support Analyst who loves problem solving. As a Technical Support Analyst in Tier 1, you … will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also need to work on multiple tickets at a time whilst meeting the determined SLAs. This job may include site visits More ❯

Deskside Support Analyst - 1st Line, 2nd Line, Law firm Our leading law firm client are currently looking to take on a new Deskside Support Analyst (1st Line, 2nd Line, Law firm) on a temporary basis for 12 months. The firm are currently embarking on a technology investment and transformation and are now to be considered a … premier firm among the legal sector. They have an extremely pleasant culture with an outgoing and collaborative IT team. To be considered for this Deskside Support Analyst (1st Line, 2nd Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach … to customer service Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users’ desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and More ❯

IT Support Analyst Liverpool -Onsite Rate: £130 Outside IR35 Duration: Up to 12 months Khuda Technology are looking for an experienced IT Support Analyst to join a busy onsite team in Liverpool. Youll be the go-to person for technical support, troubleshooting, and keeping users productive across a Windows 10 Enterprise environment. Requirement: Handling support … where needed Deploying software, applying patches, and maintaining system security Supporting starters/leavers onboarding/offboarding Providing user guidance and training Visiting local offices to deliver hands-on support Skills: Strong communication skills (phone and written) Experience in a professional environment Confident supporting users with varying technical levels Hands-on experience with Windows 10 Enterprise, Windows Server, AD … security policies Solid troubleshooting skills and ability to prioritise workload Knowledge of LAN/WAN, virtualisation, wireless networks and AV equipment If you're a proactive, customer-focused IT Support Analyst ready to hit the ground running, we'd love to hear from you. More ❯

Application Support Analyst Location: Guildford (On-site) Contract Type: 3 months + extensions We’re looking for an experienced 2nd Line Technical Support Analyst to join a busy and collaborative IT team, providing high-quality technical support across multiple sites. This is a great opportunity for someone with solid technical knowledge, strong troubleshooting ability, and … a passion for delivering excellent customer service. The Role As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You’ll diagnose, troubleshoot, and resolve IT issues, escalating where necessary, while maintaining clear communication with users throughout. You’ll also play a key role More ❯

Desktop Support Analyst Location: Guildford (On-site) Contract Type: 12 month We’re looking for an experienced 2nd Line Technical Support Analyst to join a busy and collaborative IT team, providing high-quality technical support across multiple sites. This is a great opportunity for someone with solid technical knowledge, strong troubleshooting ability, and a passion … for delivering excellent customer service. The Role As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You’ll diagnose, troubleshoot, and resolve IT issues, escalating where necessary, while maintaining clear communication with users throughout. You’ll also play a key role in maintaining More ❯

IT Support Analyst - 1st & 2nd Line Support 12 Month Fixed Term Contract - possible conversion to a Permanent role £38k - £40k + 14% Bonus Location: Hybrid - Hounslow - 4 Days Onsite Must be Eligible to work in the UK - Cannot provide sponsorship Leading global manufacturer is seeking to secure an IT Helpdesk Support Analyst. The role will focus … on providing 1st Line & 2nd Line IT Support. Will act as the First Point of Contact for IT Support issues - so must be happy to manage 1st Line & 2nd Line Tickets. Will support approximately 700 end users across UK, Ireland & Netherlands. Role: 1st & 2nd Line Support experience - diagnosing issues & delivering effective resolutions. Support users across the … UK, Ireland & Netherlands. Provide IT Support via phone, email, face-to-face & remote tools. IT Service Delivery, Systems Support & IT Project-based work. Log, prioritise & manage Incidents & Requests in ServiceNow. Install, configure & support Desktops, Laptops, Smartphones & Tablets. Troubleshoot issues by analysing root causes & evaluating options. Support a wide range of networked peripherals - Printers, Audio Visual kit More ❯

Senior Application Support Analyst - Investment Risk Management (IRM) We have an incredible opportunity for a Senior Application Support Analyst to join out Investment IT Operations Team on a permanent basis based in the London office (hybrid based). Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and … to the best interests of our members. To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here. The role This role will support the investment business and related functions by providing stable applications and making sure investment data is reliable, timely and of good quality so the investment business can perform their … role will be a specialist resource for supporting Investment Risk Management (IRM) systems including MSCI Risk Metrics and Ortec Pearl and IRM specific investment data. You will provide proactive support to try and identify issues before they are seen by the IRM team and will aim to become to trusted partner for resolution. This role is not eligible for More ❯

Junior IT Support Analyst Are you a tech-savvy problem solver with a passion for helping people and keeping systems running smoothly ?Clarke Energy is hiring a Junior IT Support Analyst to join our dynamic IT team, supporting users across the UK and internationally. Based in Knowsley, this is your opportunity to kick-start your IT … career with a global engineering company driving the energy transition . Be the First Line of Tech Suppo rtAs a Junior IT Support Analyst, you’ll be the go-to person for resolving user issues, building and configuring devices, and ensuring our IT systems run efficiently. You’ll work closely with the wider IT team to deliver high … quality support across the Clarke Group, while gaining hands-on experience with hardware, software, and network infrastructur e.This role offers a unique blend of technical challenge, user interaction, and international exposure—perfect for someone eager to grow in a fast-paced environmen t. What You'll Be Responsible ForIn this user-facing role, you wi ll:Provide responsive support More ❯

Job Title: Application Support Analyst Salary: £36,700 - £47,650 Location: Cambridge, Hybrid (at least 2 days per week in the office) Contract: Permanent, Full time (35 hours per week) We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. The Application Support Analyst role sits within the Education Exam Solutions function of the Exam Technology Organisation (ETO). Working in collaboration with colleagues, you will provide operational support of examination processing applications, ensuring the normal operation of key services on behalf of ETO and the Business. About the role As an Application Support Analyst, you are responsible for making … services you will be responsible for. Your work will focus mainly on the non-Live environments. The activities you will perform include; Act as a secondary contact for all support calls for the relevant examination processing applications and related data feeds. Use application and technical knowledge to fulfil requests. Provide advice and guidance to developers, testers and Business users More ❯