1 to 25 of 546 Support Analyst Jobs in the UK excluding London

Get AI-powered advice on this job and more exclusive features. Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

Social network you want to login/join with: Application Support Analyst, bolton, greater manchester col-narrow-left Client: US3 Consulting Location: bolton, greater manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Title: Application Support Analyst Location … Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root … cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the application landscape Support internal projects with More ❯

Job Title: Application Support Analyst Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

Application Deadline: 30 June 2025 Department: Infrastructure & Support Location: Glasgow Description Working as a member of the wider Infrastructure & Support team, you will provide 1st/2nd line support to ensure the effective resolution of technical issues, the smooth operation of IT systems, and the delivery of high quality service to our end users. As an IT … Support Analyst, you will play a key role in troubleshooting, escalating, and resolving user issues while maintaining a strong focus on customer satisfaction and contributing to the overall reliability of the IT environment. Key Responsibilities User Support Provide support to end users via phone, email, and ticketing helpdesk, ensuring timely and effective communication to issue resolution … standard business software. Setup, troubleshoot, and manage virtual machines using Hyper-V Manager. Create and manage customer file shares using Cerberus FTP Server. Documentation & Asset Management Accurately log all support incidents and service requests in the ticketing helpdesk. Create and maintain internal and user-facing documentation to aid in the accurate resolution of recurring issues. Maintain accurate inventory records More ❯

US, UK and UAE. Design thinking is a cornerstone of our purpose as it has for more than 85 years. We push the boundaries of what is possible to support people and the planet. Reporting to the Manager, Information Technology UK, this role requires that you are client-centric, collaborative, and able to work in a fast-paced and … engineering staff react to Client requests. IT issues, requests, and assigned projects are required to be executed quickly, effectively, and with minimal business interruption. As the IT Systems and Support Analyst, you will be a part of a dynamic global technology team that are focused on maintaining, evolving, and transforming the Company’s technology ecosystem. This role’s … primary focus is our UK technology operations while partnering with the US and CA technology staff. Duties and Responsibilities Supports the ongoing technology requirements, support and vendor management. You will be responsible for deployment, standardisation, and maintenance of “client side” information technology solutions. All technology tasks will be expected to meet (and/or exceed) Service Level Agreements (SLAs More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful … a hybrid approach can be discussed with the line manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to … service providers, as well as third-party suppliers, to understand multi-faceted IT issues. What is Required of you? Experience in using service desk applications to log and monitor support calls Demonstrable Incident Management experience – Managing incidents including business expectations, communication and dealing with escalations Exceptional analytical problem solving skills Knowledge of both server and client operating systems Ability More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives … easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems … Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data … in Worthing, West Sussex, with a hybrid working model (3 days in the office, 2 days remote). Salary: £29,000 - £35,000 per annum + Benefits. Responsibilities: Manage support cases and troubleshoot customer environments. Host remote support sessions and maintain customer contact. Document bugs, procedures, and share information with sales. Guide junior team members and recommend process More ❯

Social network you want to login/join with: We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of the service desk, you will provide advanced technical support, guide … junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities About the Role We are seeking a Senior Service Desk Analyst to join our London-based IT team. This is a pivotal role responsible for ensuring the smooth operation of IT services and systems across the organisation. As a senior member of … the service desk, you will provide advanced technical support, guide junior team members, and contribute to maintaining a secure, stable, and high-performing IT environment. Key Responsibilities Technical Support Deliver expert-level technical support for hardware, software, and network-related issues. Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the More ❯

about what we stand for and want to move forward together. What sort of work? This is an exciting opportunity to join our growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone … setup When needed, assisting users with setting up IT kit for meetings On occasion travelling to our other offices in Bristol, Cheltenham, Sidmouth and London Providing out of hours support on occasion Why this team? The IT team is the Firms centre of innovation. As well as supporting the hardware and software already in place, they lead the way … on developing processes and efficiencies through new software and technology. Made up of a group of innovative, tech savvy and forward-thinking IT specialists and project managers, the team support the technology across all our offices. How do we work? We take a flexible, agile approach to working patterns. As a team we agree together on the best working More ❯

plus our own offices in Japan, The Netherlands, France, Germany, Belgium and Luxemburg. We’re good at what we do – come and join us! ABOUT THE ROLE The IT Support Analyst’s role is to work as part of the IT Service Desk team spread across multiple sites, dedicated to delivering an outstanding IT service to the group … ensuring the streamlined operation of the IT Services. Providing desktop, remote and infrastructure support via the ServiceDesk ticketing system, to 600+ users working for a group of companies. The majority of users work across a number of sites across the UK, there are also sites in Japan and the Netherlands, while a number of users are mobile and work … from home. Ensure that incidents reported to the service desk are categorised and then resolved as efficiently as possible. Support is provided primarily through remote desktop tools or physical attendance, should the need arise. Responsible for the roll-out of assigned IT related projects within the group, this person will have a proven track record in IT Support More ❯

require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world. JOB PURPOSE To provide 1st/2nd line IT Support to all UK Group companies across the UK/Europe. Supporting over 500 users either face to face or remotely across multiple sites. Log all calls within the IT … Helpdesk system and provide excellent technical and customer service skills to all levels of the business. Additional to IT support duties, assisting with the daily monitoring/administration and support of the local Infrastructure environment will be required. This consists of several physical servers hosting around 30 virtual servers with off site replication. MAIN RESPONSIBILITIES Ensure all calls … and tasks are logged in the helpdesk call logging software – ServiceNow. Keep all open logs up to date and current with accurate & relevant information. Support the wider IT Infrastructure (Servers/Patching/Fault finding). Active Directory support. Provide Desktop support (hardware and software) both in person and remotely. Support all CMA-CGM applications (including CCIS More ❯

IT Application Support Analyst London Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business requirements, we are now looking to … Deputy Head, Corporate Banking. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and provide technical assistance to users on a range of core banking products, online banking products and … other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade and administration on all the bank’s application systems and interfaces. 2. Resolve any application issues More ❯

Social network you want to login/join with: Information Technology Support Analyst, Stratford-upon-Avon col-narrow-left Client: Opus Recruitment Solutions Location: Stratford-upon-Avon Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 1 Posted: 23.05.2025 Expiry Date: 07.07.2025 col-wide Job Description: Are you a tech-savvy problem-solver with … a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Provide end-user support for up to 400 staff, ensuring exceptional service. Diagnose and resolve IT issues … maintaining SLAs. Participate in technical projects, maintain infrastructure, and support Microsoft technologies (Azure, Active Directory, Windows Server, etc.). Support cybersecurity initiatives, ISO 27001 compliance, and business continuity. Guide junior staff and promote IT process improvements. Handle Service Desk tickets efficiently. Who You Are: 4+ years of IT support experience with strong troubleshooting skills. Proactive and organized More ❯

Social network you want to login/join with: Information Technology Support Analyst, royal leamington spa col-narrow-left Client: Opus Recruitment Solutions Location: royal leamington spa, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 7 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Are you a tech-savvy problem … solver with a passion for delivering top-notch IT support? We’ve partnered with the UK’s leading provider of environmental compliance and data management services who are seeking an IT Support Analyst to join their team. What You’ll Do: Be the go-to for up to 400 staff, providing exceptional end-user support alongside … their team. Diagnose and resolve IT issues, ensuring seamless service delivery within agreed SLAs. Collaborate on exciting technical projects, maintain infrastructure, and support their Microsoft stack (Azure, Active Directory, Windows Server, and more). Champion cybersecurity, contribute to ISO 27001 compliance, and support business continuity efforts. Coach and guide juniors to success while driving innovation in IT processes. More ❯

Join to apply for the IT Support Analyst role at ELEMIS 1 day ago Be among the first 25 applicants Join to apply for the IT Support Analyst role at ELEMIS Description 5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak … trading season) 7-3 low season, 6-2 peak season We are looking for a talented and motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our … be ideal for a skilled 1st line IT person looking to move to 2nd line support. If you have a passion for technology and a strong background in IT support, we invite you to join our team. Department: IT Business Core Systems Location: Office, Bristol Description 5 days a week in office (no hybrid option) on a 7am-3pm More ❯

IT Application Support Analyst London FirstBank UK is a globally recognised, top-tier bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business with over 10 million active customers in over 700 business locations is the oldest African bank in the UK. … Due to business requirements, we are now looking to acquire the services of an experienced IT Application Support Analyst. Please note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: As IT Application Support analyst, you would be expected to perform functional support duties and … provide technical assistance to users on a range of core banking products, online banking products and other critical business applications. The opportunity is for IT Application support analyst person with a proven and demonstrable product and applications support or development background specifically in the banking industry. 1. Carry out day to day support, maintenance/Upgrade More ❯

IT Support Analyst - £30k - £32k - Altrincham Hybrid - Fintech If you have around 2 years experience in a IT Support role and looking for a company to take the next step this could be the route to go. Its in the Fintech domain, highly varied work, with lots of differing career progression options (Be that Data, Development, Security … Infrastructure or more). Key responsibilities include: 1st and 2nd Line Support across hardware, desktop, database, reporting, software, and networking Managing incidents and service requests via the internal helpdesk/ticketing system Supporting internal systems (Windows 10/11, Active Directory, Microsoft 365) Assisting with mobile and desktop device setup, configuration, and MDM tools Patching, security updates, and basic … infrastructure tasks Collaborating with wider tech teams on improvements, rollouts, and upgrades What We’re Looking For: Experience in a similar IT Support role (1st/2nd Line) - Apprenticeship or year in industry would be considered Knowledge of Windows OS, Active Directory, hardware troubleshooting Familiarity with Microsoft 365, Dell/HP devices, and networking basics Exposure to mobile device More ❯

IT Support Analyst Department: IT Business Core Systems Employment Type: Permanent - Full Time Location: Office, Bristol Description 5 days a week in office (no hybrid option) on a 7am-3pm shift pattern (subject to change to a 6am-2pm during peak trading season) 7-3 low season, 6-2 peak season We are looking for a talented and … motivated IT Support Analyst Engineer with expertise in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide advanced technical support, troubleshoot complex issues, and ensure the seamless operation of our IT environment. The role will be ideal for a skilled 1st line IT person looking to move … to 2nd line support. If you have a passion for technology and a strong background in IT support, we invite you to join our team. What Will You Do? Office 365 Expertise: Demonstrate in-depth knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, Defender and Intune. Facilitate configuration, troubleshoot, and optimize Office 365 E5 to More ❯

Join SYTECH – We're Hiring an IT Systems & Support Analyst At SYTECH, we do more than digital forensics – we support justice, security, and innovation. Behind the scenes, our IT infrastructure is the backbone of everything we do, and we are looking for a skilled and proactive IT Systems & Support Analyst to help keep it strong … secure, and continuously improving. About the Role As our IT Systems & Support Analyst , you will sit at the heart of our technical operations, bridging front-line support and strategic IT development. You will troubleshoot complex issues, manage systems, support users, and play a key role in IT projects across the business. It is a hands-on … role with real scope to contribute ideas and shape how we use technology to deliver critical services. Key Responsibilities Provide level one and two support to internal customers. Assist with systems administration tasks including user account management, permissions, patching, backups, and monitoring. Support the deployment, configuration, and maintenance of hardware and software across the organisation. Participate in IT More ❯

thermal processing services, Bodycote plays a critical role in the global manufacturing supply chain, with over 4,800 employees across 22 countries and 155 locations . The Enterprise Applications Support Analyst will focus on providing daily support for key software applications and multiple ERP platforms in use throughout the business. This position involves collaborating with global colleagues … incidents and requests in line with the defined ITIL based processes and agreed Business service level agreements. Producing data extracts via application client or SQL when required. Delivering IT support and troubleshooting for Bodycote Enterprise Applications and end users in a predominantly Windows environment. Facilitating knowledge transfer across the Group and customer base including end user training and Knowledge … service. Collaboration with a global Bodycote Group IT presence supporting over 4,500 IT users in 180+ locations. Required Qualifications, Experience, and Skills: 3 years’ experience in delivering Application Support in a complex corporate environment. Minimum 12 months experience with Microsoft Navision (versions 3.7 to 4.0, client version 2009). Experience working in a structured ITIL based service delivery More ❯

Job Overview: We are seeking a dedicated IT Support Specialist to serve as the primary liaison between the IS Helpdesk and our internal customers across various departments. In this role, you will be responsible for understanding customer needs and providing expert second and third-level support for standard PC applications and configurations. Your ability to troubleshoot and resolve … technical issues will be essential in ensuring a seamless IT experience for our users. Key Responsibilities: Act as the first point of contact for internal customers seeking IT support, ensuring timely and effective communication. Diagnose and resolve technical issues related to standard PC software and configurations, escalating complex problems as necessary. Collaborate with the IS department to identify and … implement solutions that enhance user experience and operational efficiency. Maintain accurate records of support requests and resolutions in the helpdesk system. Provide training and guidance to users on software applications and best practices for IT usage. Stay updated on the latest technology trends and tools to continuously improve support services. Key Stakeholders: Internal: All Departments within the organization More ❯

help us achieve our goal of making communications work for everyone. About the team you’ll be part of You’ll be joining our friendly and dedicated Local TechHub Support Team, who are passionate about delivering a first-class face-to-face ICT support experience. Working collaboratively with our trusted outsourcing partner, we provide hands-on support … We take pride in creating a welcoming environment where every team member is valued, supported, and empowered to make a real difference. Purpose of the Role As a TechHub Support Analyst (TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by … solutions. You'll play a key role in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement. In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a technical resource More ❯

help us achieve our goal of making communications work for everyone. About the team you’ll be part of You’ll be joining our friendly and dedicated Local TechHub Support Team, who are passionate about delivering a first-class face-to-face ICT support experience. Working collaboratively with our trusted outsourcing partner, we provide hands-on support … We take pride in creating a welcoming environment where every team member is valued, supported, and empowered to make a real difference. Purpose of the Role As a TechHub Support Analyst (TSA), you will be the “face of Ofcom ICT”, placing colleague experience at the heart of every interaction. You'll provide responsive, high-quality support by … solutions. You'll play a key role in gathering feedback from colleagues and ensuring it is communicated internally to help drive service improvement. In addition to day-to-day support, you will collaborate with the Service Management and Programme Delivery teams to help maintain service levels, support new or changing ICT services, and contribute as a technical resource More ❯