1 to 25 of 38 Support Manager Jobs in the UK excluding London

Software Support Manager Blackburn, Lancashire Salary - 45k - hybrid working This leading Software Solutions provider based in Blackburn is seeking an experienced Software Support Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership position, perfect for someone who blends strong technical acumen with a passion for team leadership … and outstanding customer service. Core Responsibilities Software Support Manager In this role, youll play a pivotal part in ensuring high-quality, efficient software support across all customer interactions. Lead and manage a team of software support analysts, first-line support staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution … performance reports and insights to senior management Identify out-of-scope work and manage appropriate commercial handling and chargebacks What Were Looking For 3+ years experience managing a technical support, software support, or service desk team (ideally 510 people) Experience in a software environment; ERP, supply chain, or POS system background advantageous Proven track record of meeting SLAs More ❯

Are you a commercially astute project manager? Do you possess intellectualconceptual thinking with the ability to identify practical issues? Would you like the chance to influence and persuade key stakeholders to drive change and maximise profit? We are currently looking for a Technical Product Support Manager to join our Commercial team in the Midlands to ensure development … working hard to create a dynamic and inclusive environment and its important that our people come from a variety of different backgrounds. Main Responsibilities Reporting to the Area Commercial Manager, the role of Technical Product Support Manager will be responsible for ensuring knowledge transfer across regions on slow moving stock solutions, from both a technical and end … this role is intelligent focussed VAP promotion based on national and local targets with based on projected profit/return at specific supply units. The role of Technical Product Support Manager will also be responsible for: Ensuring appropriate focus on National VAP related initiatives across the region Attending Commercial meetings and identifying and supporting opportunities as well as More ❯

Product Support Manager | Poole | Office-based (with flexibility) | £45,000 Are you a technically astute leader looking for that next step in your professional career? Rubicon are exclusively partnering with a rapidly growing , innovative sport technology business who are looking for an ambitious Product Support Manager to serve as the critical link across multiple teams inlcuding … tecnical support, engineering and design. As Product Support Manager, you will benefit from: Autonomy to lead the full product lifecycle of cutting-edge embedded systems A collaborative environment working across engineering, operations, and commercial teams Exposure to global clients and elite sports organisations Opportunities to travel and represent the company at innovation forums A flexible working model … with out-of-hours support rotation Influence over product strategy, roadmaps, and continuous improvement As Product Support Manager, your responsibilities will include: Leading the lifecycle of hardware-software products, from ideation to field support Acting as the primary escalation point for technical issues Managing the global technical support framework and ticketing system (Jira) Coordinating cross More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting-edge ERP solutions … to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st to 3rd line support. Hands-on ERP … application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support Manager role offers a chance to develop within a high More ❯

Support Manager - Hertfordshire (Hybrid) Are you a dynamic and driven leader with a passion for delivering exceptional customer service? Ready to take the reins of a high-performing support team and shape the future of service excellence? This could be your next big move. A fantastic opportunity has opened up for an experienced Support Manager … role within the UK Customer Success Office, where you'll lead from the front-guiding and inspiring a team to consistently exceed expectations. What You'll Be Doing As Support Manager, you will oversee daily operations of the support function, ensuring every customer receives consistent, high-quality service. Your key responsibilities will include: Leading, mentoring, and developing … This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and is passionate about delivering results. What You'll Bring Experience leading customer support or service delivery teams in a dynamic, customer-focused setting. A strong background supporting ERP systems, ideally including Intact iQ or similar platforms. In-depth understanding of ERP architecture More ❯

apply your business management and administrative expertise in a role that truly makes a difference? If so, we have an exciting opportunity for you to join our Digital Business Support Team at Leeds Teaching Hospitals NHS Trust. In this role, youll report to the Business Support Manager and be responsible for managing a small administration team. Youll … provide comprehensive support to both the DIT Senior Leadership Team (SLT) and Senior Management Team (SMT), as well as deliver general administrative assistance across the wider department. The post holder will have responsibility for a variety of administrative work streams for DIT including capital/revenue finance administration, Mandatory Training and Appraisal compliance, departmental administration and DIT recruitment. There … will be a requirement to support the Business Support Manager/General Manager in monitoring and co-ordinating responses to internal and external audits, Health and Safety Assurance Controls, Risk Management and Business Continuity Planning. The team is primarily based at the St Jamess Hospital site, and there will be a regular requirement to work onsite More ❯

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Manager/Systems & Support Manager Required by professional … services company with systems and support team dispersed across multiple UK locations servicing a global operation. Working within a full life-cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused … oversight for the: Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the management and delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments More ❯

Company description: ClearCourse Job description: Customer Support Manager Brand: Swan Retail & EPOS Bureau Location: Waterlooville Role Type: Hybrid (3 days in office, 2 days remote) ClearCourse is a market-leading technology group providing innovative software solutions and integrated payments across a range of sectors including retail, hospitality, membership organisations, and healthcare. Our mission is to empower businesses with … smart, efficient, and scalable technology all supported by exceptional customer service. Were looking for a Senior Support Manager to lead the Customer Support function for both Swan Retail and The EPOS Bureau. This is a high-impact leadership role based in Waterlooville, where youll be responsible for ensuring our support teams deliver a world-class service … meeting SLAs and driving customer satisfaction. Youll play a pivotal role in shaping support strategy, developing people, and influencing the wider business. This is a full-time, permanent role offering a mix of strategic oversight and hands-on leadership within a fast-moving tech environment. Key Accountabilities: Lead, coach, and develop a team of Customer Support Managers across More ❯

Technical Lead & Sales Support Manager - EMEA & India/SAARC Location: UK (with travel across EMEA & India/SAARC) Type: Full-time Join A Market Leading Sales Team and Drive Technical Excellence Our client is looking for a Technical Lead & Sales Support Manager to play a key role in their dynamic Sales Team. This position is perfect … with the Regional Sales Managers and US-based engineering teams to ensure that products meet customer needs and are positioned strongly in competitive markets. Your Key Responsibilities: Pre-Sales Support: Deliver compelling technical presentations and application guidance to support product adoption. Technical Authority: Be the go-to expert for Tempo’s product portfolio — both internally and externally. Customer … Engagement: Support sales to key telecom accounts across the UK, Europe, and beyond, liaising with engineering teams to tailor solutions. Market Intelligence: Research trends and analyse competitor offerings to guide product positioning. Training & Post-Sales: Lead customer training sessions and support product evaluations and rollouts. Tender Support: Provide technical input for RFPs, RFQs, and RFIs. Cross-Functional More ❯

the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. Our Newcastle office is currently recruiting for Application Support Manager . As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. We celebrate … multiple approaches and points of view and believe diversity drives innovation, so we're building a culture where difference is valued. The Team The Application Support team provides second and third-line support across the entire EMEA Application estate at Norton Rose Fulbright. The team reporting into the Application Support Manager is responsible for all aspects … pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem-solving skills, team management/coordination, customer engagement and a pragmatic approach will be required More ❯

The Role: Help Desk and Customer Support Manager Location: Peterborough Salary: £45,000 pa + Benefits I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager . This is a newly created role which presents an amazing opportunity … join this company as they continue to go from strength to strength and grow across the UK Key Responsibilities Oversee the daily operations of the help desk and customer support teams. Develop and implement support policies, procedures, and best practices. Monitor and analyse support metrics to ensure high performance and customer satisfaction. Recruit, train, and mentor support … regular reports on team performance and customer feedback for management. Identify opportunities for process improvements and implement solutions. What you need in your locker Proven experience in a customer support or help desk management role. Strong leadership and team management and motivational skills. Excellent communication and interpersonal abilities. Proficiency with help desk software and customer support tools. Analytical More ❯

Operations Technical Support Manager Pitstone, Tring, Hertfordshire c.£55,000 Benefits: 8% Bonus, Excellent Pension, 33 (25+8) Days Holiday, Dental, BUPA, EV scheme, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen Skills: Continuous Improvement, LEAN, Six Sigma, SPC, FMEA, Production Machinery, Tooling, Kaizen … motors for aircraft propulsion. If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team. The Role As Operations Technical Support Manager at Safran Electrical & Power you will support the Operations Transformation Lead and be accountable for implementing strategies to optimize workflow, reduce costs and enhance our overall … and machinery are operational and efficient Implement and maintain an effective tooling management system Make recommendations for OPEX and Capex expenditure and ensure tracking to set budgets Provide technical support to the operations team, ensuring that the processes and systems run efficiently Communicate effectively with all key stakeholders to ensure appropriate support for technical improvements Develop and implement More ❯

Application Support Manager Manchester (Hybrid - Flexible) Up to 55K We have partnered with a property management company based in Manchester who are on the hunt for an Application Support Manager to join their team. Reporting into the Head of Technology, you’ll be leading their growing team and ensure the smooth operation, performance, and ongoing development … ideal for someone who has strong property management tech skills, alongside having a great personality and team leading skills. What You’ll Be Doing: Lead and develop the application support team, fostering continuous improvement and high-quality service . Collaborate across departments to maintain accurate system configuration, data integrity, and security compliance. Drive digital transformation and lead system improvement More ❯

Our client is looking to add an excellent Business SupportManager to their small growing business based near the centre in Bristol . They are a specialist construction services company with contracts across theSouth West and London, with a reputation for quality, reliability, and innovation. This is a key role that supports the entire business, ensuring smooth operations, robust systems, and … a high-performing administrative function. About the Role Reporting to the Managing Director and Senior Operations Managers, the Office Manager will lead a small administration team and oversee a wide range of responsibilities including HR support, document control, IT coordination, QA and compliance, and general office management. Youll be instrumental in developing and maintaining efficient systems and processes … that support our operational excellence. Business Support Manager Responsibilities Office & Administration Central point of contact for all admin functions across departments Manage office supplies, branding, reception, and facilities Coordinate diary and meeting room bookings HR Support including onboarding, leavers, and training records Maintain HR files and manage security clearances for staff Answer phones, welcome visitors, manage More ❯

Customer Services Manager- Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for … thisCustomer Services Manager role: As the Customer Services Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive … regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a technical support or service delivery team (ideally 510 people) Background in software or ERP environments supply chain or POS experience a bonus Strong track record in meeting SLAs, improving customer experience More ❯

Support Desk Manager - Up to 45k - 1 day office/4 days remote - eCommerce We're seeking a reliable and organised Support Desk Manager to oversee reactive support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background … management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support, and escalate issues to development teams as necessary. While not essential, experience with Adobe Commerce is advantageous, with training and certification opportunities available. The role offers scope to manage … small projects, conduct audits for new clients, and support server migrations. This position suits individuals with around three years’ experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. More ❯

Support Desk Manager - Up to 45k - 1 day office/4 days remote - eCommerce We're seeking a reliable and organised Support Desk Manager to oversee reactive support activities for a portfolio of approximately 15 clients. The role involves managing client-raised bugs, maintenance tasks, minor site changes, and small upgrades. Candidates with a background … management are ideal, as the position requires strong organisational skills, personable client interaction, and confidence in managing client relationships. The successful candidate will triage incoming tickets, provide first-line support, and escalate issues to development teams as necessary. While not essential, experience with Adobe Commerce is advantageous, with training and certification opportunities available. The role offers scope to manage … small projects, conduct audits for new clients, and support server migrations. This position suits individuals with around three years' experience, including those currently in 1st or 2nd line support roles looking to step up, or project managers interested in transitioning into support management. The role includes budget management responsibilities and uses a Kanban board to organise workload. More ❯

motivated and dynamic person to join our team, helping us further improve the systems and technologies within the Trust. You will be required to manage a customer focused digital support team, providing a flexible and responsive support service to CNTW NHS Foundation Trust and its partners, across a large geographical area. You will continue the development of a … maintained and that end users receive a high-quality service. Main duties of the job The successful candidate will have: Experience in managing innovative and responsive digital customer service support teams across multiple locations. Experience in the development, monitoring and reporting of service delivery against service level agreements. Experience in the leadership and management of teams in line with … leadership skills with an ability to motivate and control a large multi-skilled team and manage change. Excellent skills in the user of Microsoft Technologies with an ability to support technical staff in the resolution of problems. Knowledge of customer focussed support services, contact centres and support models including self-service. Experience of building strong and effective More ❯

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and a team of experts in building and growing European B2B SaaS companies consult on financial and operational topics from. Founded in 2022, Everfield has … Providing smart, simple, modular MRP software underpinned by real-time business intelligence and expert guidance on digital transformation, we combine over 25 years' industry expertise with innovative technology to support more than 300 UK manufacturers on their digital transformation and help them be fit for the future. At Fitfactory, we believe in achieving more together and we are passionate … Fitfactory joined Everfield in 2023. The team is based in Stockton-on-Tees, UK. What you will do: Fitfactory Technology Ltd is seeking an experienced and results-driven Technical Support Manager to lead our dynamic software support team. In this critical role, you will oversee daily operations, drive performance, and ensure the highest standards of customer service More ❯

Early Support Delivery Manager Salary - £44,075 - £49,282 (Grade 7) Hours - 37 Contract type - Full time/Permanent Work Style - Flexible - multiple locations across the city. In Wolverhampton we are relentless in our ambition for people with care and support needs, their families and carers to live gloriously, ordinary lives, living in the place they call … home, with the people and things they love, doing what matters to them. We truly believe good early support can transform lives. If you share this vision, then we want to hear from you! You will be passionate about making a difference in people's lives through early strengths-based support and thrive in a dynamic, multi-disciplinary … are key. You will be joining us at an incredibly exciting time in our transformation journey.This is a unique opportunity to delivery change to ensure people have the right support, at the right time so they can live their idea of a good life. About the Role As an Early Support Delivery Manager, you will lead the More ❯

Role: IT Support Manager Location: Nottinghamshire Working Arrangement: 5 days a week in the office Salary: Up to £45k Are you looking for a role where you are able to lead the team and take control of all IT in the business? If so, read on; this may be the role for you. You will have a collaborative … nature as you will be dealing with a variety of people across the business, ensuring that you are overseeing the delivery of IT support services to ensure that you meet the needs of the group. You will manage a small team of two, so having exposure of leading and developing a team is crucial. You will be mentoring these … them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You will be the escalation point for complex technical issues and coordinate More ❯

Stonewater are seeking an IT Solution Support Manager someone to manage a team of analysts to deliver the customer promise by ensuring an excellent level of service is provided to our customers and that application service availability meets the organisations service level requirements. You will provide expert support, advice and guidance on business applications and systems and … ensure they are fit for purpose, stable, and ensure continuous improvement in performance and value for money within the Solution Support function, in line with the Stonewater IT strategy. Acting as a thought leader on our selected business solutions, researching and reviewing industry best practice and upcoming changes to technology, you will configure and manage software, technologies, and controls … and support internal teams and suppliers in the secure configuration of software and systems. This role will be at the forefront in ensuring the availability of the business applications whilst also supporting the changes necessary for the business to evolve as an innovative, digitally focused housing association! The ideal candidate will: Hold a degree in computer related vocation (or More ❯

Technology Support Manager (MAC) Leeds - 2 days on-site (flexible) 12-month contract £625/day (via umbrella) Join one of the UK's largest digital transformation programmes, where over 90,000 users are being offered the chance to transition from Windows to Mac - and around 50% are expected to make the move. This is a rare opportunity … for a Mac-savvy technology leader to join a dynamic service desk team and play a pivotal role in this shift. You won't just support users - you'll help shape the Mac experience across the organisation by training others and leading from the front. What you'll be doing : Acting as the Mac subject matter expert on the More ❯

Technology Support Manager | MAC Engineer | Apple macOS | ServiceNow | Help Desk | LEEDS | £500/day Inside IR35 | Hybrid 2 days a week in the office 3 days work from home | Financial Services | 12 month contract | Our Financial Services client is in need of an experienced MAC Engineer to assist in the transition of moving their engineers from Windows to … MAC. Using your MAC expertise you will assist in managing the support during the transition by providing expert 1st line support for masOS, applications and hardware. Key required skills and experience: MAC expertise ServiceNow Previous experience working on a Help Desk Excellent communication skills Essential Technical skills and experience: Extensive experience with macOS and Apple hardware support. Deep … Business Manager. Proficiency in troubleshooting and resolving technical issues in macOS environments. Knowledge of Microsoft Entra\Active Directory. Strong knowledge of network protocols, security, and system administration. Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC) are a plus. Is this you? Send your CV. Location: Leeds Hybrid: 2 days a week in the office/ More ❯