Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs) Accredited or willing to go through HP & Dell - Desktop and Laptop training Queue ticketmanagement of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per … contract Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract Effective Management of disposals that go through their Hub as per contract Triage and perform hardware repairs of in Warranty kit' and liaise with vendors More ❯
will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include: • Queue TicketManagement: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract. • Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations. • Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements. • Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for More ❯
contribution. Your Training with Baltic Apprenticeships This Level 3 apprenticeship provides everything you need to kickstart your career in IT. You'll learn about ticketmanagement, troubleshooting, system patching, and more all while gaining a nationally recognised qualification. With a mix of real-time lessons, flexible online modules More ❯
