11 of 11 Ticket Management Jobs in the South West

growing IT team as an IT Support Analyst in our Exeter office. As part of this role you will be responsible for: Proactively monitoring support calls using our ServiceNow ticket management system Taking phone calls, logging tickets, and troubleshooting IT issues Liaising with third party vendors where applicable Preparing hardware including deploying OS image, installing and configuring software … experience of working in a helpdesk environment Experienced with Windows 10/11 support and troubleshooting Experienced with iOS mobile phone support Experienced with Office 365 suite support and management An understanding of Active directory An understanding of group policy Basic networking skills, WI-FI, and network cabling Desirable skills Experience of managing devices within Intune/MECM Experience More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role Communication Skills: Confident in supporting users of varying technical ability. Attention to Detail: High level of accuracy in builds and documentation. Self-Management: Ability to manage workload and meet project deadlines. Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User … Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction. Monitoring & Escalation: Use monitoring tools to proactively identify issues and escalate … years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project deadlines. * Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel. Why Join Gregory Distribution More ❯

and progression opportunities Relaxed Dress Code Private Medical Cover Key Responsibilities * Deliver first-line technical assistance via phone, email, and remote tools * Monitor and uphold service levels, ensuring timely ticket resolution * Travel to client sites when necessary to provide in-person support * Accurately log and track support cases using internal systems * Diagnose and resolve common issues with hardware, software … detail * Valid UK driving licence and access to a vehicle * Capable of working independently and travelling when needed Desirable: * Background in a multi-client or MSP setting * Experience with ticket management platforms * Exposure to monitoring and management tools * Awareness of AD, Entra ID, and basic Group Policy functions * Certifications such as CompTIA A+ or Microsoft Fundamentals * VOIP More ❯

professional at all times Skills/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint • Proactive and … approach to deal with customers with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people are fundamental to the success More ❯

Do you have IT Support and Incident Management experience? Our key client, Route 101, has asked us to exclusively support them with hiring an Incident Manager to support on their latest and largest public sector contact centre implementation. Route 101 has been voted a "Great Place To Work" and partners with industry giants like Zendesk, Amazon, NICE, and Calabrio … per annum Location: Bristol 5 days a week No sponsorship provided, SC Clearance eligibility needed. The role: This role will sit in the Support Team and focus on ticket management and resolution for their Zendesk ITSM tool. Key responsibilities include: Help prioritise tickets and workload with Engineers Timely ticket management, sharing updates/progress reports with … customers Continuous improvement of the ticketing management processes Trigger technical escalations where required Manage Major Incidents Run reports and trend analysis to share with Execs and customers. What will help you succeed in this role? Experience in incident and problem management within an ITIL environment A good understanding of IT or Telecoms environments Strong stakeholder management Good More ❯

need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management and resolution on our Zendesk ITSM Tool. This role will cover incidents associated with all partner technologies utilised by Route 101 in the deployment of services to … an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible for managing any Major Incidents driving them through to resolution while liaising with Customers. They … will also assist in defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract * Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract * Effective Management of disposals that go through their More ❯

developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business. Key Responsibilities: Lead, coach, and support the service desk team Oversee ticket management and ensure timely resolution Communicate effectively with stakeholders at all levels Monitor performance and report on KPIs Identify and implement service improvements What we're looking for … Previous experience leading a service/help desk team ITIL Foundation certification (v3 or v4) Strong understanding of enterprise applications and service delivery Experience with Jira Service Management or a similar system Excellent communication and problem-solving skills This is a hybrid role offering variety, responsibility, and the opportunity to grow into a long-term position. To find out More ❯