Title: 1st Line Support Engineer Location : Office based - Brighton Job Type: Permanent, Full-Time Reports to: Helpdesk Manager About Trident AtTrident,wemakeITasourceofstrength,helpingorganisationsthrivesotheycanbettersupportthepeoplewhorelyonthemeveryday. Webelievetechnologyshouldempowerpeople,strengthenorganisations,andenablebetteroutcomes.Byworkingintruepartnershipwithourclients,weprovidereliableITservices,practicalguidance,andpeople-focusedsupportthathelpbusinessessucceed. Benefits JoiningTridentmeansbecomingpartofasupportiveandcollaborativeenvironmentwhereyourcontributionisrecognisedandrewarded.Wearecommittedtosupportingyourwellbeing,professionaldevelopment,andwork-lifebalance: 33daysannualleave(includingbankholidays),increasingbyonedayperyearofserviceupto40days. Accesstoon-demandITcourses,practicetestsandvirtuallabs. AccesstoBupaEmployeeAssistanceProgramme(EAP)foryouandyourfamily. CycletoWorkscheme. AccesstovendorpricingforpersonalIThardwareandsoftwarepurchases. MicrosoftWorkplaceDiscountProgrammewithsavingsonSurfacedevicesandMicrosoft365subscriptions. Regularsocialevents,team … communication, and exceptional customer service. Effective communication skills, both written and verbal. Be flexible and adaptable to situations and changing requirements. Strong task and time management. MSP experience and a relevant IT qualification, such as CompTIA A+ or a Microsoft qualification would be desirable. NextSteps Ifyouarelookingforanopportunitytodevelopyourcareerwithinagrowingandpeople- focusedorganisation,wewouldlovetohearfromyou. Applytodaytobeconsideredforthisexciting ...