resolved in a timely manner. Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems. Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence. Preventive Measures: Develop preventive measures and documentation to reduce the … appropriate procedures. Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders. TrendAnalysis: Perform trendanalysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues … before they impact services. Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trendanalysis and other predictive techniques. Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement. Reporting: Generate regular reports on problem management performance more »
activities associated with the on-market product. Activities such as document creation and review, input into and performing investigations, vigilance reporting and maintenance of trendanalysis are requirements of this role. Effective cross-functional within the business is key to the role. Responsibilities Performing routine QMS activities associated … goals Prepare and create documents and records for upload on to the document management system Review and approve returned product evaluations Performing data and trendanalysis, providing input to investigations and generation of KPIs Continual development of QMS processes and procedures driving lean practices throughout the team Providing more »
Chesterfield, Derbyshire, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
Tunbridge Wells, Kent, Royal Tunbridge Wells, United Kingdom Hybrid / WFH Options
Vermelo RPO
Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and … Major Incident Management and Problem Management processes to maintain system stability and availability to business needs. Champion continuous improvement through learning and root cause analysis Undertake service delivery activities with service partners to ensure service levels are maintained. Contribute towards developing a collaborative, high performing team. Creation of operational … reporting, providing trendanalysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required: Working in IT Operations, Incident/ more »
and ensure that they are configured effectively. * Ensure the right governance is in place for all improvement initiatives. * Focus on operational and performance insight, trendanalysis to facilitate improvement of new or existing services. * Driving and managing the implementation of Continual Improvement Plans for process areas, focussing on … examples - Excel, PowerPoint, PowerBI). * Good understanding of IT infrastructure environment(s). * Experience of CSI objective definition, baselining of measurements, data collection, processing, analysis, presentation thereof and implementation of suggested improvements. * ITIL v3 or 4 Foundation certificate required. * Experience of working with Agile and Lean practises Key Strengths more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
root cause, and driving implementation of corrective actions Delivering results of the problem investigation to stakeholders Preventing problems and eliminating recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Performance gathering, analysis, documentation, and validation of business and technical needs using interviews more »
Milton Keynes, England, United Kingdom Hybrid / WFH Options
Franchise Brands plc
and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Own and operate starters, leavers and movers processes TrendAnalysis and review of logs, backups, patches and security alerts Establishing a good working relationship with the business and 3rd party’s Keep more »
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Evri
highlight areas of significant service opportunity, providing a combination of flow optimisation recommendations, management information & BI, service analytics, and project proposals. Developing and enhancing trendanalysis of performance data, ascertaining key messages & documenting improvement opportunities to guide Performance Managers, Operations Senior Leadership, and Analytics teams to address challenges … Detail: An ability to effectively manage high volumes of information and conflicting priorities, whilst still maintaining meticulous attention to detail. Python, SQL, Power BI, Analysis & Data modelling skills. IT Skills: Requirements gathering experience & cross functional working to support a variety of IT projects would be an advantage. Why Work more »
Employment Type: Permanent, Part Time, Work From Home
Role Overview The HR Systems Administrator will have responsibility for the quality and integrity of the HR System (Sage HR), conduct regular HR reports, trendanalysis and MI to the HR team, People Leaders and the Board of Management.You will have the opportunity to work across all HR … Sage HR, Clear Review and LinkedIn Learning. Key Skills, Knowledge & Experience Previous experience of working in a medium to large organisation and conducting business analysis and HR reporting Strong knowledge of Excel, ability to manipulate and analyse data, as well as use formulas to problem solve when needed. Demonstrated more »
the Engineering team. You will support the ETCS team in managing the implementation and performance growth of ETCS on all LNER fleets through data trendanalysis, identification of improvements to processes, tasks, materials and modifications. You will become familiar with process such as operation and defect analysismore »
Salford, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Aj Bell Limited
support the firms wider CASS function by: Providing regular audit status updates to CASS Forum and other forums and committees Undertaking root cause and trendanalysis to enable the production of MI Providing support and assisting in the delivery of training to operational teams Supporting change initiatives, assessing more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Experience in Problem Problem Management Experience in leading investigations and conducting … root cause analysis Experience leading juniors advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations with focus on Problem Management Please send CV for full job description and an informal chat. Excellent opportunity to join more »
Swindon, England, United Kingdom Hybrid / WFH Options
RedRock Consulting
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination more »
Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and eliminate recurring incidents proactively through trendanalysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination more »
drive incidents to resolution/remediation • Be an advocate of the customer and drive ticket progression to the highest levels of quality • Perform incident trendanalysis to identify potential problems • You will work with multiple support teams to ensure SLA compliance for all incidents • Perform both reactive and more »
for a Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent disciplinePlease more »
a Principal Product Engineer to be responsible for project managing NPI activities within the semiconductor product engineering team. The role will involve yield and trendanalysis as well as communicating with test subcontractors and addressing manufacturing, cost and yield issues. Understanding reliability and qualification of new devices will … will include: Strong semiconductor product engineering knowledge Experience of production mixed signal IC testers, Advantest, Teradyne A5, Catalyst or UltraFlex would be advantageous Failure Analysis and reliability knowledge Test Development, Process Engineering, Statistical analysis and Customer Support Strong communication skills Bachelors degree in Electrical Engineering or equivalent discipline more »
Manchester, England, United Kingdom Hybrid / WFH Options
Informa Markets
other key industry media including a daily online newsletter, the Routes Digest, and the leading publicationfocusing on route development strategy, insight and in-depth analysis,Routes Magazine. Job Description This role is positioned within the Digital Solutions team, and will have the responsibility of maintaining event registration processes and … analysts and the wider Informa finance team to resolve issues surrounding invoices, aged debt and larger/recurring customer amendments. Ad hoc data and trendanalysis on historical delegate figures and event analysis, for various departments as required, including but not limited to: Marketing, Finance, H&PM … experience in a data intensive role as well proven experience and understanding of reporting, data manipulation, and understanding data trends. CRM, database management and analysis competency and experience Outward facing individual with the proven ability to communicate and engage with existing and new customers and communities. Proven collaborative skills more »
ticket management system. Offer support for computers, laptops, tablets, switches, smartphones, and various applications. Elevate issues to the appropriate support team as necessary. Conduct trendanalysis to aid in the identification of problems. Collaborate with external vendors and third parties to support incident and TPM resolution. Requirements: 3+ more »
Reporting to the clients Senior Management at set intervals on the performance and outcomes of the SGS services delivered. This includes performance reporting and trendanalysis from the programs delivered. To achieve sales targets/client retention targets set by Global Head International Sales & Accounts. Qualifications PROFILE A more »
communicate with impact and experience of managing and influencing interfaces with functional disciplines with minimal supervision. Experience in preparing project resource histograms, and performance analysis data, and Earned Value Analysis. Must demonstrate a detailed understanding of Project Controls Techniques including, budget and spend management, change control, data analysis, trend analysis. Actively negotiate critical plan activities and take appropriate actions to raise constraints. Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World more »
meetings with customers, including delivery of technical presentations and participation in engineering and commercial discussions. Development of standardised documentation packs for proposal use and trendanalysis to assist in directing future company product development activities. Essential skills, experience and knowledge requirements: BSc or BEng in Mechanical or Electrical more »
customer needs. Ensure stock accuracy and minimise losses through error investigation and resolution. Assist onsite Management in customer reviews and provide inventory reports. Use trendanalysis to identify and address potential loss areas. Encourage staff involvement in process improvement and teamwork. Build relationships with customers to understand business more »
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
risks as well as identify, describe, and estimate the risks affecting the business Oversight and management of incident recording and reporting, closure approvals and trendanalysis Gathering and use of other relevant intelligence to support the validation and challenge of risk assessments and operation of controls Draw upon more »