Windows issues. · Support Palo Alto GlobalProtect remote access infrastructure. · Configure and troubleshoot GlobalProtect client deployments, authentication methods, certificates, and connectivity issues. · Investigate and resolve VPN connectivity, performance, and authentication incidents. · Package, deploy, and maintain endpoint software using Microsoft Intune. · Support Windows 10 and Windows 11 devices, including laptops, desktops, kiosks … submissions, testing, and implementation activities. Essential Skills & Experience · Strong Windows 10 and Windows 11 support and troubleshooting skills. · Experience supporting Palo Alto GlobalProtect VPN solutions. · Experience with Prisma Access and Zero Trust Network Access concepts. · Experience administering Microsoft Intune and Endpoint Manager. · Experience with Microsoft Entra ID (Azure AD), Conditional ...