IT Operations Manager
- Location
- Cambridge, England, United Kingdom
M365 administration Overseeing procurement of hardware and peripherals, and owning IT documentation: SOPs, FAQs and user guides Providing hands-on networking support: connectivity issues, VPN faults, switch-level troubleshooting and network access management Supporting server and infrastructure maintenance alongside our Cyber Security Engineer, with structured knowledge transfer to build your … service desk function: queue management, SLAs, escalation protocols and ticket workflows Independent working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPN configuration, switch management and fault diagnosis Working knowledge of Windows Server environments Experience administering M365 or Google Workspace and the associated admin tooling Strong user lifecycle ...