1st Line Support Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Bristol, Avon, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
line technical support across hardware, software and user accounts Log, manage and resolve IT support tickets within agreed SLAs Troubleshoot issues relating to Windows environments, Office 365 and end-user devices Support laptop builds, onboarding and user account administration Escalate more complex issues to 2nd and 3rd line teams … technical support. What we’re looking for: Previous experience within a 1st Line Support, IT Support or Service Desk role Good understanding of Windows operating systems and Microsoft 365 Strong communication and customer service skills Ability to prioritise and manage multiple support requests Enthusiastic, proactive and keen to learn ...