3rd Line Team Leader
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- London, Tower Hill, United Kingdom
- Employment Type
- Permanent
- Salary
- £50000 - £55000/annum
continue to manage your own queue of 3rd Line support tickets, acting as the senior escalation point for complex customer issues, while coaching and supporting your team to deliver an exceptional customer experience. If you enjoy staying close to the technology while developing people, this role offers the best … technical escalation point for high-priority incidents. Ensure tickets are managed within agreed SLAs and service standards. Carry out ticket quality audits and identify coaching and development opportunities. Keep customers informed throughout the lifecycle of their support requests. Create and maintain technical documentation and knowledge base articles. Drive service improvements ...