1 to 25 of 40 Remote Problem Management Jobs

Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause ...

Problem Manager/Problem Analysis/Problem Coordinator Wakefield area, Hybrid role – As Problem Manager you will be responsible for proactively analysing and driving resolution of complex problems within out IT Infrastructure and services. Successful Problem Manager/Problem Analysis/Problem Coordinator … will be investigating and analysing incidents to identify underlying problems and root causes by proactivity looking at ServiceNow. As Problem Manager/Problem Analysis/Problem Coordinator you should have previous working experience in a similar role as a Problem Manager, preferably within an MSP environment ...

Incident & Problem Manager Location: UK (Remote) Day Rate: £450 per day (Outside IR35) Duration: 6 months Role Overview We are seeking an experienced Incident & Problem Manager to take ownership of end-to-end production incident and problem resolution within a complex IT environment. This role is responsible … recurrence. You will work closely with technical teams, service owners and stakeholders to maintain operational stability and improve overall system reliability. Key Responsibilities Incident Management * Act as the primary escalation point for high-priority and major incidents * Ensure incidents are accurately logged, categorised and prioritised * Lead incident bridge calls ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … plans, highlight reports, exceptions reports and risk & issue logs when required. What youll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

through automation and improved operational tooling. Collaborate with engineering teams to incorporate reliability into services through design enhancements and resilience patterns. Incident and Problem Management Excellence Enhance production outcomes through effective incident response practises, including major incident triage, root cause analysis, and post-incident reviews. Strengthen problem management processes to reduce repeat incidents and mitigate technical debt risks. Observability and Tooling Enablement Set observability standards across logs, metrics, traces, and dashboards to enhance service detection and restoration times. Partner with platform and tooling teams to align SRE needs with enterprise-level tools and processes. Stakeholder ...

ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis and long-term … operational risk registers, audits, and compliance actions. Represent Operations in service reviews, governance forums, and audits. Manage third-party and vendor operational performance. Stakeholder Management Primary ops interface for: Product Owners Delivery Managers Architecture & Security Business and Senior Leadership Provide clear, data-driven service reporting (availability, incidents, risks, improvements ...

Incident and Problem Manager Newport (Hybrid Working) £62,256 per annum + benefits What You'll Do: Step into a pivotal leadership role where you'll take ownership of incident and problem management across a critical national infrastructure environment. You'll oversee the governance of best practice … stability, shaping strategies alongside internal and external stakeholders, and delivering long-term value to the business. What You'll Bring: Solid experience in a management role within IT service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around ...

through platforms such as Microsoft Azure & Microsoft 365. The Team The Director of Infrastructure and Cyber Security is a global role managing the delivery, management and update of Infrastructure and Cyber Security at the Foundation's 6 offices (Beijing, Frankfurt, London, Montreal, San Francisco, and Tokyo). The role … relationships, and works with business leaders and the CTO to shape the organisation’s infrastructure and security roadmap. The Director ensures innovation, resilience, risk management, and service continuity in a distributed environment. IFRS prioritises cloud‐based technology platforms. Drive standardisation across multiple offices while accommodating regional requirements. Develop strategies ...

setup Enhance reporting to improve business visibility of IT activities Work with service requests, tickets, and reporting via JIRA Support major incident and problem management reporting Contribute to reducing incidents through improved reporting insights Deliver cross-training to global users (UK, Singapore, New York) Collaborate within ITSM/… ITIL frameworks (incident & lifecycle management) Required Skills & Experience Expert-level Power BI development and reporting experience Strong experience working with large, complex reporting environments Hands-on experience with JIRA (essential) Solid understanding of ITSM/ITIL processes (incident & problem management) Ability to translate data into actionable insights ...

Engineer to join our business in Poland. The role is fully remote working but the candidate must be in Poland. Responsibilities: Incident and Event management of multi-vendor IP, Transmission and Voice network equipment Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment Supporting internal and external … departments in troubleshooting network and service issues Management of order, delivery and cancellation process using prescribed workflows and tools Communication with client end-customers (telephone, hotline, email) Communication with client service managers and operations team (telephone, hotline, email) Communication with internal and external suppliers and carriers (telephone, hotline, email ...

production support operation. Demonstrates technical proficiency for relevant products, tools and/or processes across the role disciplines. Able to execute routine and complex problem diagnostics, incident and/or problem management, change implementation, product installation, hardware and software support. Ability to develop strong working relations with … deficiencies with minimal direction from management. Must be able to solve complex problems from a broad range of disciplines. Must be familiar with incident, problem and change management processes and escalate problems according to established procedures and timelines. Seeks and offers ideas or new ways of doing things ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON's and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...

looking for a Senior Application & Data Engineer to join their internal technology team. You will be supporting the design, delivery, and ongoing management of business-critical applications and reporting solutions across Microsoft Azure and the Power Platform ecosystem. The role is Hybrid and you will be required onsite … suppliers, and senior stakeholders to ensure successful delivery Provide technical leadership across application, reporting, and data services Follow ITIL processes for incidents, changes, and problem management Required Experience Strong background within Financial Services, Investment Management, or similar regulated environments Proven experience delivering modern application and reporting solutions ...

have a strong technical breadth, with the ability to troubleshoot across networks, databases, infrastructure, and applications. This is an active role in Serious Incident Management, Change and Enhancement delivery and Problem Management, often coordination with cross-functional teams and external partners. Previous experience working in the Insurance ...

Salary: Competitive + benefits We are recruiting on behalf of a client for an experienced Cloud Services Manager to lead the delivery and operational management of Azure cloud services. This is a key senior role within the organisation's IT function, with responsibility for Azure IaaS platforms and service … stakeholder engagement. Key Responsibilities Lead and manage Azure IaaS platforms Act as Azure Delivery Lead for cloud operations and initiatives Oversee day-to-day management of Azure environments Ensure effective delivery and optimisation of: Azure storage solutions Azure networking services Security and secrets management using Azure Key Vault ...

services Practical understanding of user experience and requirements analysis, with the ability to identify user needs and implement effective solutions Proven experience in problem management, including investigation, prioritisation, root cause analysis and implementation of preventative actions Hands-on experience managing, deploying and supporting Microsoft Windows operating systems, Microsoft ...

projects including upgrades, migrations, security improvements, and hardware refresh programmes Support ISO 27001-aligned processes and collaborate with other teams as appropriate Participate in problem management and continuous improvement initiatives Ongoing training and development, including support for IT certifications Work as part of a collaborative IT team where … years’ experience in a Service Desk or IT support role within a Windows/Microsoft-based environment, including an understand Microsoft 365 administration, endpoint management systems and software packaging (RMM, MDMs) Strong diagnostic and troubleshooting ability, using a structured approach to problem resolution Clear and confident communicator, comfortable ...

Description Incident and Problem Manager Location: Newport/Hybrid Job Type: Full-time Salary: £62256 We are seeking a highly skilled Incident and Problem Manager to join our clients IT Service Delivery Team. This pivotal role focuses on overseeing the governance and effective execution of incident and problem management processes, ensuring alignment with the organisation's objectives and fostering a high-perform... ZIPC1_UKTJ ...

Nutanix AHV Nutanix Prism Strong Linux or Windows Server experience Large-scale virtual machine environments Infrastructure troubleshooting Production support environments Incident/Change/Problem Management On-call support experience What You'll Work With Nutanix clusters AHV virtualisation Prism management tools Linux and Windows server estates ...

contribute to BAU support tasks and also to support strategic initiatives. Attend monthly service reviews with customers and represent the team professionally. Participate in problem management Root Cause Analysis (RCA) investigations and represent changes at Change Approval Board (CAB) meetings as necessary. Perform on-call support as part … development for both self and team. Desirable skills and behaviours: ITIL Foundation certification (Version 3+). Previous experience with using ServiceNOW (or equivalent service management tool) and JIRA/Confluence. Previous experience of Mainframe Transformation or Migration projects would be advantageous. Knowledge of UK Rail or other Transport sector ...

ensuring the delivery of stable, reliable, and high-quality IT services across a rapidly growing organisation. This role is focused on operational excellence, risk management, and building the service maturity needed to support scale, acquisition, and long-term growth. If you enjoy bringing order to complexity, embedding robust operational … major incidents, ensuring effective resolution, root cause analysis, and continuous improvement • Driving operational standards across IT, including SOPs, runbooks, escalation paths, and service management frameworks • Partnering closely with technology, infrastructure, and business stakeholders to ensure IT operations scale effectively and support business growth Can you show experience in some ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

experience) Nutanix AHV Nutanix Prism Large-scale virtual machine estates Linux (RHEL or equivalent) Troubleshooting across compute, storage and virtualisation Incident/change/problem management processes Production support in a 24x7 or on-call environment What You'll Work With Nutanix Prism Central/Prism Element … Youll be supporting critical hosted environments where uptime, resilience and performance are visible and valued. Theres also plenty to improve, from standardisation and lifecycle management through to automation and reducing operational risk. If you like meaningful infrastructure work rather than just ticket queues, this is a strong option. Employee ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...

stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture. Work across the entire technical stack, from architecture, design, code management, to CI/CD pipelines, databases, backend frameworks, APIs and user interfaces to ensure quality and consistency. Experience of code management tools such … debt, implement legislative and business changes, and ensure systems remain compatible with evolving environments. You'll also play a key role in incident and problem management, supporting service continuity and helping teams respond quickly and effectively when issues arise. Collaborative and influential, you'll work closely with multidisciplinary ...