1 to 25 of 54 Problem Management Jobs with Hybrid or WFH Options

Major Incident and Problem Manager – Remote/Leeds/Rugby/Warrington £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation’s various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

Senior Incident and Problem Manager – Leeds/Rugby/Warrington/Hybrid £55k-£60k with a bonus of up to 15%. We have partnered with an organisation who are hiring for a Major Incident and Problem Manager to focus on the governance of IT incidents and problems … with the aim to reduce any business disruption. The ideal Major Incident and Problem Manager will be responsible for managing the full problem lifecycle and act as the lead in the Incident and Problem Management team. The role will be primarily based remotely with travel to … the organisation's various sites twice a month. Responsibilities of the Major Incident and Problem Manager: - Take full ownership of incident management process and adhere to SLAs. - Play an active part in driving the incident reduction plan. - Lead the recovery of high-profile technology incidents within complex environments. more »

managing an IT Support team Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in IT support management, including experience leading a team. Strong technical knowledge of computer hardware, software, and networking technologies. Excellent communication and interpersonal skills, with the ability to … explain complex technical concepts to non-technical stakeholders. Experience with incident management, problem management, and change management processes. Excellent leadership and mentorship skills, with the ability to motivate and inspire a team. Ability to work in a fast-paced and dynamic environment Responsibilities: Manage a team … of IT Support Technicians, providing guidance, mentorship, and training as needed. Develop and maintain processes for incident management, problem management, change management, and other IT support activities. Ensure that all support requests are handled promptly, efficiently, and effectively, and that client satisfaction is consistently high Partner more »

60k - €65k base + 10% bonus + health + pension Hybrid Working - West Dublin Large Enterprise Business The Incident & Problem Manager will play a critical role in ensuring the stability and reliability of our clients IT infrastructure by effectively managing and resolving incidents and problems. This position requires a … teams to identify, investigate, and address incidents and problems, ultimately minimizing the impact on business operations and improving overall service quality. Key Responsibilities: Incident Management: Receive, assess, and prioritize incident reports from various sources, including users, monitoring systems, and automated alerts. Initiate and coordinate timely response and resolution efforts … procedures and service level agreements (SLAs). Provide regular updates to stakeholders on the status of incidents, including root cause analysis and preventive measures. Problem Management: Lead the investigation and analysis of recurring or high-impact incidents to identify underlying problems and root causes. Develop and implement strategies more »

technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they … Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely … all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if more »

technical support is provided to our customers, taking strategic and leadership responsibility for our 24x7 T1 and T2 teams and owning our Incident and Problem Management functions (to include out of hours and duty manager resource planning). Managing the lifecycle of all identified problems to ensure they … Host major incident conference bridges, ensuring all conversations are documented - Manage high priority communication bulletins to customers and internal stakeholders - Own the Incident and Problem Management Processes, ensuring there is a minimum of an annual review to ensure all process steps are kept up to date - Work closely … all activities undertaken - Continually seek opportunities for service improvements and operating efficiencies to be implemented. - Provide coaching, guidance and support of the Incident and Problem Management process to ensure it delivers against the expectations of the customers and the business You'll be great in this role if more »

service strategy, design, deliver and continual service improvements. What you will be doing: Liaising with senior stakeholders across the business, alongside 3rd party vendor management Negotiating with suppliers Lead on cross-divisional projects Play a lead role in the risk management process Required Skills and Experience: Proven Service … Management experience working on cross-divisional projects Experience of using Service Management tools such as Jira and Confluence ITIL Service Management in an agile environment, including incident management, problem management and supplier management Experience working on projects on a global scale Excellent stakeholder … management experience This role is a UK Remote role but may require some ad hoc international travel. If this role would be of interest, then please apply to this advert and I will be in contact to give you more details. We are an equal opportunities employer and welcome more »

Familiarity with Azure Data Factory, ETL processes, and data manipulation. Experience within the Financial Services sector or Specialist insurance. Understanding of ITIL-based service management concepts (Incident Management, Problem Management, Change Management). Why Join: Collaborate on a major technical transition for a brand new more »

world’s leading suppliers of industrial trucks and supply chain solutions Logistics and Supply Chain Experience are essential for this role. Main duties Relationship Management: Build and maintain a strong customer relationship giving exceptional customer service and providing advice and guidance on relevant software solutions. Ensure a high level … Act as the primary point of contact for your allocated customers, and act as a point of escalation when required for incidents and problems. Management: Maintain a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of … services. This includes incident management, problem management and change management. Management: Ensure timely delivery of Projects/Enhancements in line with both the customer’s and our business requirements. Knowledge: Maintain an appropriate level of knowledge of our products, services, and technological developments to be able more »

agreements (SLAs), managing service performance metrics, and ensuring compliance with IT security and regulatory standards. If you have a strong background in IT service management and a passion for delivering exceptional service, we want to hear from you. Responsibilities: Develop, manage, and negotiate SLAs (Service Level Agreements) and KPIs … Key Performance Indicators) to monitor service performance and ensure alignment with business objectives. Oversee the delivery of services, including incident management, problem management, change management, and service request fulfillment. Collaborate with cross-functional teams to identify and implement process improvements to enhance service delivery efficiency and … fostering a culture of collaboration, accountability, and continuous improvement. Requirements: ITIL certification (ITIL Foundation certification as a minimum). Proven experience in IT service management, with a strong understanding of ITIL principles and best practices. In-depth knowledge of IT security and compliance standards, including ISO/IEC more »

leaders, and publish externally within 1 week of the service restoration Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations Lead Problem Management investigations with technical subject matter expert Deliver results of the problem investigation to stakeholders Prevent problems and … proactively through trend analysis within incident/alerting/trending data sources Ideal candidate experience: Some IT Support or Service Desk Experience Experience in Problem Coordination advantageous Must be able to work independently on complex projects Professionally skilled in verbal and written communication skills Knowledge in ITIL Service Operations … with focus on Problem Management advantageous Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space more »

re looking for a dynamic Cloud Infrastructure Analyst to become an integral part of this client Cloud Infrastructure Support team, offering technical support and management across our client's cloud and infrastructure systems. This role is perfect for someone passionate about ensuring security, availability, and reliability in the Azure … As a Cloud Infrastructure Analyst, you will: Maintain and secure cloud and infrastructure services, ensuring top-notch security, availability, and reliability. Handle incident and problem management, maintaining the smooth BAU operation of our infrastructure services daily. Manage changes to cloud and network infrastructure, keeping systems up to date … running efficiently. Ensure delivery and implementation of technical solutions and support IT disaster recovery and business continuity processes. Play a key role in change management within the Cloud and Infrastructure environment. What they Offer: Location: Hybrid role with 1 - 2 days a week in our London office. Salary more »

re looking for a dynamic Cloud Infrastructure Analyst to become an integral part of this client Cloud Infrastructure Support team, offering technical support and management across our client's cloud and infrastructure systems. This role is perfect for someone passionate about ensuring security, availability, and reliability in the Azure … As a Cloud Infrastructure Analyst, you will: Maintain and secure cloud and infrastructure services, ensuring top-notch security, availability, and reliability. Handle incident and problem management, maintaining the smooth BAU operation of our infrastructure services daily. Manage changes to cloud and network infrastructure, keeping systems up to date … running efficiently. Ensure delivery and implementation of technical solutions and support IT disaster recovery and business continuity processes. Play a key role in change management within the Cloud and Infrastructure environment. What they Offer: Location: Hybrid role with 1 – 2 days a week in our London office. Salary more »

other members of the IT team, 3rd parties and suppliers to deliver an excellent IT experience for our business Responsibilities: Providing EUC support and management across the business Incident management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and … security tools, and resolution within SLA Supporting a multi site environment including associated infrastructure L3 support covering Microsoft Endpoint Management (Intune), AD, AAD and Defender Problem management, including root cause analysis and pro-active identification of EUC risks and issues Contributing to the IT roadmap and service … improvement plans for EUC services, with particular focus on Microsoft technologies Implementing changes in line with the IT change management process and CAB Creation of documentation to reflect existing systems, infrastructure & processes; also ensuring that documentation is maintained and kept up to date. Assisting with Project implementations. Skills required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

based from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells. Role Purpose: Supporting Service Operations and the wider business through the management of Service Delivery processes. Contribute to the system availability, resilience and stability through troubleshooting and problem analysis of incidents and service events, and … governance of the change management process. Contribute to a continuous improvement culture to improve practices, knowledge, skills, and processes to increase service levels to customers. Provide expertise in technical and operational processes and practices. Key Accountabilities and Responsibilities: Support the Major Incident Management and Problem Management … collaborative, high performing team. Creation of operational reporting, providing trend analysis and insights Identify and implement operational process and practice improvements. Support the Change Management process/Change Approval Body Assist with operational governance and technology audits. Develop and maintain system metrics and monitoring. Skills, Experience and Knowledge Required more »

/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. Data Modelling: Develop and … and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management activities and … trends. Collaboration: Work closely with the service management team to understand their data needs and deliver solutions that meet these needs. Continuous Improvement: Continually improve data analysis and modelling processes, using feedback and performance metrics to identify areas for improvement. Data Governance: Ensure that all data science activities comply more »

with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support … available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and … tuning infrastructure services delivered. Directly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management more »

more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales/Account Management, Information Technology, Marketing, Finance, Recruitment and HR. What does it entail? This is a hybrid role, with presence required at our IT Head Office … aspect across the entire group including office across the UK and Europe. Key responsibilities and accountabilities: Server and cloud administration Group wide support and problem management Implementing and testing disaster recovery plans Assisting and upskilling more junior members of the team Patch and security management Network monitoring … and administration Assisting with IT project work Change management Ensuring the smooth running of the IT function group wide What IT experience are we looking for? The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and more »

and available Productivity platform services to support its ongoing needs. Accountabilities Key responsibilities: Responsible for the successful delivery of Productivity services within a Service Management framework and in line with the agreed college standards and Service Levels; Responsible for managing the resolution of major incidents and any escalated issues … operational excellence across Productivity Services within the SharePoint Online area. Communication & networking: Develop and maintain collaborative and inclusive relationships with peers, key College stakeholders, management and colleagues. Develop and maintain good morale within the Productivity team. Utilise effective communication skills with the Productivity team to ensure that service targets … objectives and strategies are clearly understood. Decision making, planning & problem solving: To develop and continually improve the college Productivity Platform services. To deliver statistical information about Productivity services leading to improved services. Ensure the root cause of all Productivity P1, P2 and escalated incidents are obtained and actively seek more »

up to and including SQL Server 2019) • Experience of undertaking SQL Server database builds, patching and upgrades (up to and including 2019) • ITIL Service Management awareness (Change, Incident & Problem Management processes) • Strong technical expertise and decision-making skills • Ability to work on own initiative and take responsibility … Experience with SQL Server backup, recovery and housekeeping. • Clear evidence of ability to prioritise multiple activities in a rapidly changing environment • Strong analytical and problem-solving skills • Strong working knowledge of PowerShell or scripting and automating tasks • Understanding of SQL Server architecture to Microsoft standards We’d love you more »

be doing: Apply development changes/Product updates on production Develop scripts for execution of commonly used processes and automation of simple tasks Apply problem-solving skills in a mixed operating system environment to support assignments Partner closely with development groups, infrastructure support groups, and vendors to coordinate operations … and communicate/raise problems Diagnose problems with applications and provide prompt recovery and problem resolution Accurate creation, execution, documentation, and closure of tasks, changes, and service requests What youll bring: Good knowledge of Application installation and fixing on Linux base system CentOS/Redhat Linux/Rocky …/BASH, Python - Knowledge of scripts for automation Git, Bitbucket, Jira, Azure DevOps/TFS Appreciation for security (standard methodology and tools) System and problem management tools It would be great if you had: SQL (MySQL, MariaDB) experience support Certificate management Monitoring and logs management Support more »

identify patterns or improvement opportunities, proposing changes, upgrades, or developing more efficient NOC procedures contributing to prevention of future faults and enhancing our incident management processes. Ensure all incidents and resolutions are accurately recorded within our service management system for post-incident analysis, compliance, and keeping stakeholders and … and troubleshooting network performance issues in a large-scale and complex network environment Ability to apply current industry standards and best practices in design, problem resolution, capacity planning, and proactive methodologies Understanding of Transmission/Long-haul/Subsea/Optical Networks Experience across IP Networks (MPLS/BGP … Firewalls, switches, routers, and other network equipment (Cisco, Fortinet) ITIL V3 knowledge, Service Operations & Service Transition Use of service management systems for network incident, network change, service incident and problem management Experience with Maintenance Delivery process and management of MOPs Experience with access, control and security more »