1 to 25 of 67 Remote Problem Management Jobs

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … monitoring tools, and application behaviour to identify root causes and corrective actions. Maintain a deep understanding of product architecture, business processes, and operational dependencies. Problem Management & Continuous Improvement Conduct root cause analysis (RCA) and contribute to Problem Management processes. Participate in post-incident reviews and recommend ...

Manager Lead, supporting a diverse portfolio of high-profile clients. In this role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure … response and recovery actions, and provide clear, consistent communication to stakeholders. You will also play a key role in mentoring MIMs, continuously improving incident management practices, and ensuring adherence to best practices and procedures. On-site working requirement: This role is fully based on-site at our premises ...

Service Management Lead Contract Length: 8 Months Location: Warwick (Hybrid - UK Candidates Only) Day Rate: £400-£425 Inside IR35 Start Date: ASAP We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment. Over the next … months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience. If you're keen ...

services running against agreed performance targets. You'll handle secure configuration and IT asset control, manage service components, and take ownership of incidents and problem investigation through to resolution. You'll also apply change control procedures and engage with users and stakeholders to understand their needs. You will need … proven experience in the following: Application support and maintenance Configuration management and IT asset control Service availability, capacity and component management Change, incident and problem management ServiceNow Stakeholder engagement Continual service improvement and process efficiency work would be beneficial. You'll need to hold ...

continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager … will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident Management Own and drive incident and problem management activities across the Service Group. Monitor ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised … deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business ...

Location Swansea About the job Job summary Are you a confident leader with a depth of experience in IT Service Management? Could you make a positive difference to IT Services used across every household in the UK? If so, we'd love to hear from you! The role … part of the IT Service Management capability and provides support for all DVLA's IT services, used by internal users, external customer organisations and members of the public. This will include the transition, development and implementation of new and changed services. You will be responsible for service management ...

available for work over this time period. About the role you’re considering We have a great opportunity to join Capgemini’s dedicated Service Management team as an Incident Manager, working with a growing portfolio of high-profile clients. The Incident Manager oversees the resolution of incidents, manages documentation … communication. The primary goal is to swiftly restore services and minimize disruptions to business operations. Team members collaborate cross various ITIL towers, including Change, Problem, and Service Desk. . Hybrid working: The places that you work from day to day will vary according to your role, your needs ...

complex technical issues while helping shape the future direction of operational communications at Heathrow. This role combines advanced engineering expertise with operational leadership, supplier management, service transition and stakeholder engagement. You'll work closely with customers, project teams, equipment manufacturers and engineering partners to ensure services remain resilient, supportable … antenna testing, VSWR and Distance‐to‐Fault (DTF) measurements, system optimization and coverage validation. Support infrastructure upgrades, equipment commissioning, lifecycle replacement programs and configuration management activities. Maintain accurate technical documentation, engineering standards, configuration records and operational procedures. Operational Governance & Service Improvement Lead Problem Management investigations, Root Cause ...

including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + GlideAjax. … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

Border Controllers (SBCs), carrier connectivity and enterprise telephony. Investigate and resolve incidents, working closely with infrastructure, network and carrier support teams. Participate in change management, problem management and major incident activities. Monitor service performance and proactively identify opportunities for service improvement. Engage with Microsoft support where required … Dashboard (CQD) and Quality of Experience reporting. PowerShell Scripting and Microsoft Graph API experience. Experience using ServiceNow and/or Remedy . Strong incident, problem and change management experience within a production environment. Desirable Microsoft 365 Certified: Teams Administrator Associate. Experience with Splunk and ThousandEyes . Experience supporting ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection of product … client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute the service ...

intersection of operational excellence and engineering craft. You'll bridge the gap between traditional application support and software engineering by executing scripted remediation, configuration management, feature flag operations, safe, bounded code-level fixes, and runbook automation — all under clearly defined guardrails. The goal is to reduce unnecessary L3 escalations … investigations; improve log usefulness by feeding back patterns for better parsing and context. Use Heap to triangulate and quantify customer impact during incidents and problem investigations; incorporate findings into incident timelines and post-incident reviews. Participate in service onboarding and operability reviews to ensure new and changed services meet ...

support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving/debugging skills A good attitude, strong business ethics, an analytical mind, the ability … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

targets. PaaS & Integration: Operate, monitor, and troubleshoot Azure platform services including App Services, Functions, Logic Apps, storage, databases, Service Bus, Event Grid, and API Management (APIM). Monitoring & Observability: Maintain platform and application health using Azure Monitor, Application Insights, Log Analytics, and automated alerting, acting proactively to prevent service … disruption. Incident & Problem Management: Diagnose issues across infrastructure, platform, application, and integration layers. Perform root cause analysis and implement corrective actions to prevent recurrence. DevOps & Release Management: Support CI/CD pipelines, infrastructure-as-code deployments, environment promotion, and controlled releases across development, test, and production environments. ...

engineer will lead cross-functional triage, perform deep root-cause analysis, guide platform stability initiatives, and mentor Level-2 engineers. Key Responsibilities Incident & Problem Management Act as required escalation point (L3) for all high-severity Genesys Cloud CX incidents (P1/P2 focus) Lead technical triage, incident bridges … repeat incidents through structural corrective actions as Team work. Author executive-ready RCA documents including impact analysis, preventive actions, and corrective recommendations Drive problem management, corrective action tracking, and platform stabilization initiatives. Voice, Media & Network Engineering Own advanced troubleshooting of SIP signaling, call setup, and session negotiation Diagnose ...

Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose and provides the correct … operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation point for major incidents, coordinating technical resources and business communications. ...

remediate infrastructure and application vulnerabilities in line with security requirements. Drive automation initiatives to improve efficiency, consistency and service reliability. Support infrastructure lifecycle management, including upgrades, refreshes and decommissioning activities. Monitor system performance, availability and capacity, proactively addressing issues before service impact occurs. Lead infrastructure-related incident resolution, root … cause analysis and problem management activities. Coordinate infrastructure, network and firewall changes through established governance processes. Maintain technical documentation, operational procedures and support runbooks. Collaborate with security, cloud, network, application and database teams to ensure stable and secure service delivery. Contribute to continuous improvement initiatives across infrastructure operations ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support team. Bring your expertise in application support, reliability engineering, cloud technologies, and operational excellence to Citi … Architecture teams to improve system resilience, performance, supportability, and operational readiness. Execute application-level recovery testing and support enterprise resiliency programs. Participate in Incident, Problem, Change, Availability, and Capacity Management processes. Ensure operational procedures, support documentation, and knowledge articles remain current and effective. What we’ll need from ...

summary The D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation Trust … well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

support flexible working - Flexible Working Options Hybrid Working, Job Share Job Details JOB TITLE: Senior Technical Application Specialist - Secrets Management SALARY: £72,702-£88,858 LOCATION(S): Leeds, Manchester, Edinburgh, Bristol HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days … engineered, operated and consumed. This role plays a central part in crafting a modern approach focused on collaboration and automation within the Secrets Management team. It emphasises automation, shift-left security practices, and improving how secure secrets are delivered and consumed across the engineering community. We are looking ...