Period
to 18 April 2019

The median annual salary for a Service Desk Analyst was £22,750 in advertised job vacancies in the West Midlands during the 6 months to 18 April 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > West Midlands
6 months to
18 Apr 2019
Same period 2018 Same period 2017
Rank 234 244 236
Rank change year-on-year +10 -8 -13
Permanent jobs requiring a Service Desk Analyst 58 76 74
As % of all permanent IT jobs advertised in the West Midlands 0.73% 0.78% 0.75%
As % of the Job Titles category 0.76% 0.81% 0.77%
Number of salaries quoted 44 60 60
West Midlands median annual salary £22,750 £21,750 £19,835
Median salary % change year-on-year +4.60% +9.65% -3.24%
10th Percentile £17,825 £16,875 £17,200
90th Percentile £27,250 £28,750 £24,250
England median annual salary £25,000 £25,000 £23,500
% change year-on-year - +6.38% -2.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,586 9,410 9,587
% of permanent IT jobs with a recognized job title 95.48% 96.54% 97.17%
Number of salaries quoted 5,760 7,330 7,820
West Midlands median annual salary £44,000 £42,000 £40,000
Median salary % change year-on-year +4.76% +5.00% -0.31%
10th Percentile £26,250 £24,250 £24,500
90th Percentile £67,500 £66,250 £62,500
England median annual salary £52,000 £50,000 £47,500
% change year-on-year +4.00% +5.26% -

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the West Midlands.

Salary trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 18 April 2019.

Salary histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 18 April 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +23 19 £22,125 +18.00%
Solihull +6 16 £22,409 -23.39%
Birmingham +9 13 £25,618 +11.38%
Staffordshire +16 5 £22,500 +18.42%
Worcestershire -23 1 £23,500 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 April 2019, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 40 (68.97%) ITIL
2 29 (50.00%) Windows
3 26 (44.83%) Active Directory
4 23 (39.66%) Microsoft
5 15 (25.86%) Security Cleared
6 14 (24.14%) Problem-Solving
7 12 (20.69%) Analytical Skills
7 12 (20.69%) Microsoft Office
7 12 (20.69%) Finance
8 11 (18.97%) SQL
9 10 (17.24%) Unix
9 10 (17.24%) Linux
10 9 (15.52%) SCCM
10 9 (15.52%) Video Conferencing
11 8 (13.79%) Windows 7
11 8 (13.79%) Windows Server
11 8 (13.79%) SQL Server
11 8 (13.79%) Service Management
12 7 (12.07%) Retail
12 7 (12.07%) IBM Notes
12 7 (12.07%) LAN
12 7 (12.07%) Lotus
12 7 (12.07%) Apple
12 7 (12.07%) EPoS
12 7 (12.07%) SLA
12 7 (12.07%) WAN
12 7 (12.07%) Customer Requirements
12 7 (12.07%) Driving Licence
12 7 (12.07%) Apple iOS
12 7 (12.07%) Office 365

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (12.07%) IBM Notes
2 4 (6.90%) MS Exchange
3 1 (1.72%) SharePoint
Applications
1 12 (20.69%) Microsoft Office
Business Applications
1 2 (3.45%) Remedy ITSM
Cloud Services
1 7 (12.07%) Office 365
2 1 (1.72%) Microsoft Azure
Communications & Networking
1 7 (12.07%) LAN
1 7 (12.07%) WAN
2 5 (8.62%) VPN
3 4 (6.90%) VoIP
4 3 (5.17%) DHCP
4 3 (5.17%) DNS
5 1 (1.72%) Firewall
5 1 (1.72%) TCP/IP
5 1 (1.72%) Wireless
Database & Business Intelligence
1 8 (13.79%) SQL Server
2 3 (5.17%) Oracle Database
3 1 (1.72%) SQL Server 2012
3 1 (1.72%) SQL Server 2016
General
1 12 (20.69%) Finance
2 7 (12.07%) Retail
3 2 (3.45%) Law
3 2 (3.45%) Legal
3 2 (3.45%) Publishing
4 1 (1.72%) Banking
4 1 (1.72%) Telecoms
Miscellaneous
1 12 (20.69%) Analytical Skills
2 9 (15.52%) Video Conferencing
3 7 (12.07%) Driving Licence
3 7 (12.07%) EPoS
4 3 (5.17%) Blackberry
4 3 (5.17%) Data Centre
5 2 (3.45%) iPhone
5 2 (3.45%) Management Information System
6 1 (1.72%) Self-Motivation
Operating Systems
1 29 (50.00%) Windows
2 10 (17.24%) Linux
2 10 (17.24%) Unix
3 8 (13.79%) Windows 7
3 8 (13.79%) Windows Server
4 7 (12.07%) Apple iOS
5 5 (8.62%) Windows 10
6 3 (5.17%) Windows 8
7 2 (3.45%) Android
7 2 (3.45%) Windows Server 2012
8 1 (1.72%) Windows Server 2008
Processes & Methodologies
1 40 (68.97%) ITIL
2 14 (24.14%) Problem-Solving
3 8 (13.79%) Service Management
4 7 (12.07%) Customer Requirements
4 7 (12.07%) Statistics
5 5 (8.62%) Service Delivery
6 4 (6.90%) Change Management
6 4 (6.90%) Proactive Monitoring
7 3 (5.17%) Incident Management
7 3 (5.17%) ITIL V3
7 3 (5.17%) Ticket Management
8 2 (3.45%) Asset Management
8 2 (3.45%) Break/Fix
8 2 (3.45%) Change Control
8 2 (3.45%) DNA
8 2 (3.45%) Information Security
8 2 (3.45%) Information Security Management
8 2 (3.45%) ISMS
8 2 (3.45%) ITSM
8 2 (3.45%) Security Management
Programming Languages
1 11 (18.97%) SQL
2 2 (3.45%) C
Qualifications
1 15 (25.86%) Security Cleared
2 7 (12.07%) SC Cleared
3 5 (8.62%) Degree
4 4 (6.90%) ITIL Certification
4 4 (6.90%) MCP
5 1 (1.72%) DV Cleared
Quality Assurance & Compliance
1 7 (12.07%) SLA
System Software
1 26 (44.83%) Active Directory
2 2 (3.45%) Terminal Services
3 1 (1.72%) Hyper-V
3 1 (1.72%) VMware ESXi
3 1 (1.72%) vSphere
3 1 (1.72%) XenApp
3 1 (1.72%) XenDesktop
Systems Management
1 9 (15.52%) SCCM
2 3 (5.17%) NetBackup
3 1 (1.72%) Backup Exec
3 1 (1.72%) cPanel
3 1 (1.72%) SCOM
3 1 (1.72%) WSUS
Vendors
1 23 (39.66%) Microsoft
2 7 (12.07%) Apple
2 7 (12.07%) Lotus
3 5 (8.62%) Remedy
3 5 (8.62%) ServiceNow
4 3 (5.17%) Citrix
4 3 (5.17%) Ivanti
4 3 (5.17%) Oracle
5 2 (3.45%) Sony
5 2 (3.45%) Veeam
6 1 (1.72%) Cisco
6 1 (1.72%) Dell
6 1 (1.72%) SonicWALL
6 1 (1.72%) Symantec
6 1 (1.72%) VMware