Period
to 13 December 2018

The median annual salary for a Service Desk Analyst was £22,500 in advertised job vacancies in the West Midlands during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England > West Midlands
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 240 211 239
Rank change year-on-year -29 +28 -22
Permanent jobs requiring a Service Desk Analyst 56 106 90
As % of all permanent IT jobs advertised in the West Midlands 0.68% 1.05% 0.81%
As % of the Job Titles category 0.71% 1.09% 0.84%
Number of salaries quoted 44 87 75
West Midlands median annual salary £22,500 £20,000 £20,500
Median salary % change year-on-year +12.50% -2.44% -
10th Percentile £18,750 £16,775 £17,350
90th Percentile £31,500 £27,350 £25,500
England median annual salary £24,000 £23,500 £23,500
% change year-on-year +2.13% - +0.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 7,853 9,729 10,683
% of permanent IT jobs with a recognized job title 95.80% 96.61% 96.26%
Number of salaries quoted 6,055 7,948 8,473
West Midlands median annual salary £43,429 £40,000 £40,000
Median salary % change year-on-year +8.57% - -
10th Percentile £25,000 £23,750 £23,500
90th Percentile £67,500 £64,990 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the West Midlands.

Salary trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 6 months to 13 December 2018.

Salary histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +21 29 £22,500 -2.17% 2
Solihull +9 9 £21,000 +5.00% 1
Coventry -17 9 £24,000 +26.32% 2
Staffordshire +25 2 £25,250 +12.22%
Worcestershire -5 2 £23,500 -2.06%
Wednesbury 0 1 £26,000 +9.47%
Wolverhampton 0 1 £21,500 -8.51%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 13 December 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 37 (66.07%) ITIL
2 31 (55.36%) Windows
3 26 (46.43%) Microsoft
4 18 (32.14%) Active Directory
5 15 (26.79%) Service Management
6 13 (23.21%) SC Cleared
6 13 (23.21%) Security Cleared
7 12 (21.43%) ITSM
8 10 (17.86%) Windows 7
9 9 (16.07%) Service Delivery
9 9 (16.07%) Incident Management
9 9 (16.07%) Remedy
9 9 (16.07%) SLA
10 8 (14.29%) Publishing
10 8 (14.29%) Remedy ITSM
11 7 (12.50%) Self-Motivation
11 7 (12.50%) VPN
12 6 (10.71%) Citrix
12 6 (10.71%) Windows Server
13 5 (8.93%) Line Management
13 5 (8.93%) Windows 10
13 5 (8.93%) DNS
13 5 (8.93%) Linux
13 5 (8.93%) SQL
13 5 (8.93%) LAN
13 5 (8.93%) WAN
13 5 (8.93%) DHCP
14 4 (7.14%) Oracle
14 4 (7.14%) Microsoft Office
14 4 (7.14%) NetBackup

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.57%) MS Exchange
1 2 (3.57%) SharePoint
Applications
1 4 (7.14%) Microsoft Office
Business Applications
1 8 (14.29%) Remedy ITSM
2 1 (1.79%) Dynamics NAV
Cloud Services
1 4 (7.14%) Office 365
2 1 (1.79%) Microsoft Azure
Communications & Networking
1 7 (12.50%) VPN
2 5 (8.93%) DHCP
2 5 (8.93%) DNS
2 5 (8.93%) LAN
2 5 (8.93%) WAN
3 2 (3.57%) Firewall
3 2 (3.57%) Wireless
4 1 (1.79%) Broadband
4 1 (1.79%) Intranet
4 1 (1.79%) SMS
4 1 (1.79%) TCP/IP
Database & Business Intelligence
1 4 (7.14%) Oracle Database
2 1 (1.79%) SQL Server
Development Applications
1 1 (1.79%) JIRA
General
1 8 (14.29%) Publishing
2 2 (3.57%) French Language
2 2 (3.57%) Law
2 2 (3.57%) Legal
2 2 (3.57%) Telecoms
3 1 (1.79%) Advertising
3 1 (1.79%) Retail
Miscellaneous
1 7 (12.50%) Self-Motivation
2 3 (5.36%) Management Information System
3 2 (3.57%) Analytical Skills
3 2 (3.57%) Blackberry
3 2 (3.57%) iPhone
3 2 (3.57%) Video Conferencing
4 1 (1.79%) CMDB
4 1 (1.79%) Data Centre
4 1 (1.79%) Smartphone
Operating Systems
1 31 (55.36%) Windows
2 10 (17.86%) Windows 7
3 6 (10.71%) Windows Server
4 5 (8.93%) Linux
4 5 (8.93%) Windows 10
5 4 (7.14%) Unix
5 4 (7.14%) Windows Server 2012
6 2 (3.57%) Android
6 2 (3.57%) Windows Server 2008
Processes & Methodologies
1 37 (66.07%) ITIL
2 15 (26.79%) Service Management
3 12 (21.43%) ITSM
4 9 (16.07%) Incident Management
4 9 (16.07%) Service Delivery
5 5 (8.93%) Line Management
6 3 (5.36%) Asset Management
6 3 (5.36%) Change Management
6 3 (5.36%) Information Security
7 2 (3.57%) Antivirus Management
7 2 (3.57%) CRM
7 2 (3.57%) Data Protection
7 2 (3.57%) Information Security Management
7 2 (3.57%) ISMS
7 2 (3.57%) Security Management
7 2 (3.57%) Server Monitoring
7 2 (3.57%) Time Management
8 1 (1.79%) Configuration Management
8 1 (1.79%) ERP
8 1 (1.79%) Server Management
Programming Languages
1 5 (8.93%) SQL
2 2 (3.57%) C
Qualifications
1 13 (23.21%) SC Cleared
1 13 (23.21%) Security Cleared
2 3 (5.36%) ITIL Certification
2 3 (5.36%) MCP
3 1 (1.79%) Degree
Quality Assurance & Compliance
1 9 (16.07%) SLA
System Software
1 18 (32.14%) Active Directory
2 1 (1.79%) Hyper-V
Systems Management
1 4 (7.14%) NetBackup
2 2 (3.57%) SCCM
2 2 (3.57%) SCOM
3 1 (1.79%) Backup Exec
3 1 (1.79%) cPanel
3 1 (1.79%) Systems Management Server (SMS)
3 1 (1.79%) WSUS
Vendors
1 26 (46.43%) Microsoft
2 9 (16.07%) Remedy
3 6 (10.71%) Citrix
4 4 (7.14%) Ivanti
4 4 (7.14%) Oracle
5 3 (5.36%) Cisco
5 3 (5.36%) ServiceNow
6 2 (3.57%) Sony
7 1 (1.79%) Dell
7 1 (1.79%) SonicWALL
7 1 (1.79%) Symantec
7 1 (1.79%) Veeam