The median annual salary for a Service Desk Analyst was £19,670 in advertised job vacancies in the West Midlands during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / West Midlands
Rank 167 185 177
Rank change year-on-year +18 -8  
Permanent jobs requiring a Service Desk Analyst 46 57 39
As % of all permanent IT jobs advertised in the West Midlands 0.97% 0.93% 0.77%
As % of the Job Titles category 1.01% 0.96% 0.80%
Number of salaries quoted 38 57 37
Median salary £19,670 £20,500 £21,000
Median salary % change year-on-year -4.04% -2.38%  
90% offered a salary of more than £17,350 £17,000 £18,475
10% offered a salary of more than £23,600 £27,700 £25,550
UK excluding London median salary £22,500 £22,000 £21,750
% change year-on-year +2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4575 5918 4877
As % of all permanent IT job vacancies advertised in the West Midlands 96.87% 96.37% 96.69%
Number of salaries quoted 3768 4813 4169
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the West Midlands.

Salary trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Desk Analyst in the West Midlands over the 3 months to 25 March 2017.

Salary histogram for Service Desk Analyst in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 21 £18,750 -13.79%
Coventry +19 8 £21,500 +4.87% 2
Staffordshire +11 8 £20,000 +5.26% 2
Shropshire +3 3 - -
Smethwick - 2 £17,750 -
Dudley +7 1 £17,500 -16.66%
Solihull - 1 £17,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 25 March 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 42 (48.84%) Microsoft
2 40 (46.51%) Windows
3 28 (32.56%) Active Directory
4 27 (31.40%) SLA
5 24 (27.91%) ITIL
6 23 (26.74%) MS Excel
7 20 (23.26%) MS Office
8 19 (22.09%) Windows 7
9 14 (16.28%) Degree
9 14 (16.28%) Citrix
10 13 (15.12%) Service Delivery
10 13 (15.12%) Incident Management
11 11 (12.79%) VPN
12 9 (10.47%) LANDesk
12 9 (10.47%) Cisco
12 9 (10.47%) Blackberry
13 8 (9.30%) German Language
14 7 (8.14%) Analytical Skills
14 7 (8.14%) Spanish Language
14 7 (8.14%) French Language
14 7 (8.14%) Problem Management
14 7 (8.14%) Retail
14 7 (8.14%) LAN
15 6 (6.98%) WAN
15 6 (6.98%) Management Information System
15 6 (6.98%) Windows 8
15 6 (6.98%) Root Cause Analysis
16 5 (5.81%) VMware
16 5 (5.81%) Service Management
16 5 (5.81%) MS Exchange

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.81%) MS Exchange
2 1 (1.16%) Blackberry Enterprise Server
2 1 (1.16%) Exchange Server 2010
2 1 (1.16%) SharePoint
2 1 (1.16%) Skype for Business
Applications
1 23 (26.74%) MS Excel
2 20 (23.26%) MS Office
3 4 (4.65%) MS Project
3 4 (4.65%) MS Visio
4 2 (2.33%) MS PowerPoint
Business Applications
1 1 (1.16%) Dynamics NAV
1 1 (1.16%) Remedy ITSM
Cloud Services
1 3 (3.49%) Office 365
2 1 (1.16%) G Suite
Communications & Networking
1 11 (12.79%) VPN
2 7 (8.14%) LAN
3 6 (6.98%) WAN
4 3 (3.49%) Internet
4 3 (3.49%) Intranet
4 3 (3.49%) Wi-Fi
5 2 (2.33%) TCP/IP
6 1 (1.16%) Asterisk PBX
6 1 (1.16%) Firewall
6 1 (1.16%) HTTP
Database & Business Intelligence
1 4 (4.65%) MS Access
General
1 8 (9.30%) German Language
2 7 (8.14%) French Language
2 7 (8.14%) Retail
2 7 (8.14%) Spanish Language
3 4 (4.65%) Danish Language
3 4 (4.65%) Finance
3 4 (4.65%) Legal
3 4 (4.65%) Swedish Language
4 3 (3.49%) Dutch Language
4 3 (3.49%) Telecoms
5 2 (2.33%) Automotive
6 1 (1.16%) Aerospace
6 1 (1.16%) Finnish Language
6 1 (1.16%) Japanese Language
6 1 (1.16%) Law
6 1 (1.16%) Mandarin Language
6 1 (1.16%) Manufacturing
6 1 (1.16%) Norwegian Language
Miscellaneous
1 9 (10.47%) Blackberry
2 7 (8.14%) Analytical Skills
3 6 (6.98%) Management Information System
4 2 (2.33%) Computer Science
4 2 (2.33%) Data Protection Act
4 2 (2.33%) Enterprise Storage
5 1 (1.16%) iPhone
5 1 (1.16%) Video Conferencing
Operating Systems
1 40 (46.51%) Windows
2 19 (22.09%) Windows 7
3 6 (6.98%) Windows 8
4 3 (3.49%) Windows Server
4 3 (3.49%) Windows Server 2008
4 3 (3.49%) Windows XP
5 2 (2.33%) Linux
5 2 (2.33%) Windows 10
5 2 (2.33%) Windows Server 2012
6 1 (1.16%) Windows Server 2003
Processes & Methodologies
1 24 (27.91%) ITIL
2 13 (15.12%) Incident Management
2 13 (15.12%) Service Delivery
3 7 (8.14%) Problem Management
4 6 (6.98%) Root Cause Analysis
5 5 (5.81%) ERP
5 5 (5.81%) Service Management
6 4 (4.65%) CRM
6 4 (4.65%) Document Management
7 3 (3.49%) Business Intelligence
7 3 (3.49%) Change Management
7 3 (3.49%) Data Protection
7 3 (3.49%) Email Filtering
7 3 (3.49%) ITSM
7 3 (3.49%) Kalman Filter
7 3 (3.49%) Remediation Plan
7 3 (3.49%) Time Management
8 2 (2.33%) Performance Monitoring
8 2 (2.33%) Risk Analysis
8 2 (2.33%) Stakeholder Management
Programming Languages
1 4 (4.65%) SQL
Qualifications
1 14 (16.28%) Degree
2 4 (4.65%) A+ Certification
2 4 (4.65%) Microsoft Certification
2 4 (4.65%) Security Cleared
3 2 (2.33%) GNVQ
3 2 (2.33%) HND
3 2 (2.33%) ITIL Foundation Certificate
3 2 (2.33%) MCP
3 2 (2.33%) SC Cleared
3 2 (2.33%) VMware Certified Professional (VCP)
4 1 (1.16%) ITIL Certification
Quality Assurance & Compliance
1 27 (31.40%) SLA
System Software
1 28 (32.56%) Active Directory
2 2 (2.33%) Hyper-V
2 2 (2.33%) VMware Infrastructure
Systems Management
1 1 (1.16%) SCOM
1 1 (1.16%) Tivoli
Vendors
1 42 (48.84%) Microsoft
2 14 (16.28%) Citrix
3 9 (10.47%) Cisco
3 9 (10.47%) LANDesk
4 5 (5.81%) VMware
5 4 (4.65%) Adobe
6 3 (3.49%) Remedy
7 2 (2.33%) Dell
8 1 (1.16%) Bomgar
8 1 (1.16%) EqualLogic
8 1 (1.16%) Google
8 1 (1.16%) IBM
8 1 (1.16%) NetApp
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: Yesterday
Burton-On-Trent, Staffordshire
ReThink Recruitment
Salary: £22000.00 - £24000.00 per annum + benefits
Posted: 5 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 11 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 11 days ago
Stoke-On-Trent, Staffordshire
Staffordshire University
Salary: Grade 4, £19,485 - £22,494 per annum
Posted: 22 days ago
Bromsgrove, Worcestershire
County Infrastructure Service Ltd
Salary: From £15,000 to £18,000 per annum dependant on experience
Posted: 26 days ago