The median annual salary for a Service Desk Analyst was £19,835 in advertised job vacancies in the West Midlands during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
England / West Midlands
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 209 201 192
Rank change year-on-year -8 -9  
Permanent jobs requiring a Service Desk Analyst 20 42 39
As % of all permanent IT jobs advertised in the West Midlands 0.39% 0.67% 0.68%
As % of the Job Titles category 0.40% 0.70% 0.70%
Number of salaries quoted 18 34 31
Median salary £19,835 £21,000 £21,000
Median salary % change year-on-year -5.54% -  
90% offered a salary of more than £17,175 £17,325 £16,900
10% offered a salary of more than £24,600 £25,630 £23,000
UK excluding London median salary £22,500 £21,500 £22,000
% change year-on-year +4.65% -2.27%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 5013 5995 5541
As % of all permanent IT job vacancies advertised in the West Midlands 96.91% 96.34% 96.84%
Number of salaries quoted 4244 4715 4618
Median salary £40,000 £38,500 £40,000
Median salary % change year-on-year +3.89% -3.75%  
90% offered a salary of more than £25,000 £24,500 £24,000
10% offered a salary of more than £55,000 £60,000 £60,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Analyst
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured Service Desk Analyst in the job title.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in the West Midlands.

Salary trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 8 £19,670 -8.51% 1
Staffordshire +17 4 £22,500 +21.62%
Coventry -9 3 £19,500 -4.87% 1
Solihull -11 3 £20,000 -4.76% 1
Smethwick - 1 £17,000 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 23 June 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 28 (43.75%) Microsoft
2 23 (35.94%) Windows
3 20 (31.25%) Active Directory
4 17 (26.56%) ITIL
5 16 (25.00%) SLA
6 13 (20.31%) Windows 7
7 12 (18.75%) French Language
7 12 (18.75%) German Language
8 11 (17.19%) Microsoft Office
8 11 (17.19%) Spanish Language
9 10 (15.63%) Citrix
9 10 (15.63%) Degree
10 8 (12.50%) VPN
11 7 (10.94%) Service Delivery
12 6 (9.38%) Blackberry
12 6 (9.38%) Cisco
13 5 (7.81%) ERP
13 5 (7.81%) Retail
13 5 (7.81%) Incident Management
13 5 (7.81%) Windows 8
14 4 (6.25%) Analytical Skills
14 4 (6.25%) Swedish Language
14 4 (6.25%) LANDesk
14 4 (6.25%) Data Protection
14 4 (6.25%) Danish Language
14 4 (6.25%) Finance
14 4 (6.25%) MS Exchange
14 4 (6.25%) SQL
14 4 (6.25%) Microsoft Excel
15 3 (4.69%) LAN

Service Desk Analyst Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (6.25%) MS Exchange
2 2 (3.13%) Skype for Business
3 1 (1.56%) Exchange Server 2010
Applications
1 11 (17.19%) Microsoft Office
2 4 (6.25%) Microsoft Excel
3 1 (1.56%) Microsoft PowerPoint
3 1 (1.56%) Microsoft Project
3 1 (1.56%) MS Visio
Business Applications
1 2 (3.13%) Dynamics NAV
Cloud Services
1 3 (4.69%) Office 365
2 1 (1.56%) G Suite
Communications & Networking
1 8 (12.50%) VPN
2 3 (4.69%) LAN
2 3 (4.69%) WAN
3 2 (3.13%) TCP/IP
3 2 (3.13%) Wi-Fi
4 1 (1.56%) Asterisk PBX
4 1 (1.56%) DMZ
4 1 (1.56%) HTTP
Database & Business Intelligence
1 1 (1.56%) MS Access
General
1 12 (18.75%) French Language
1 12 (18.75%) German Language
2 11 (17.19%) Spanish Language
3 5 (7.81%) Retail
4 4 (6.25%) Danish Language
4 4 (6.25%) Finance
4 4 (6.25%) Swedish Language
5 3 (4.69%) Dutch Language
5 3 (4.69%) Legal
6 2 (3.13%) Automotive
7 1 (1.56%) Aerospace
7 1 (1.56%) Banking
7 1 (1.56%) Finnish Language
7 1 (1.56%) Japanese Language
7 1 (1.56%) Mandarin Language
7 1 (1.56%) Norwegian Language
Miscellaneous
1 6 (9.38%) Blackberry
2 4 (6.25%) Analytical Skills
3 2 (3.13%) Computer Science
3 2 (3.13%) Data Protection Act
3 2 (3.13%) Driving Licence
4 1 (1.56%) Management Information System
4 1 (1.56%) Video Conferencing
Operating Systems
1 23 (35.94%) Windows
2 13 (20.31%) Windows 7
3 5 (7.81%) Windows 8
4 3 (4.69%) Windows Server
4 3 (4.69%) Windows XP
5 2 (3.13%) Windows 10
5 2 (3.13%) Windows Server 2008
5 2 (3.13%) Windows Server 2012
Processes & Methodologies
1 17 (26.56%) ITIL
2 7 (10.94%) Service Delivery
3 5 (7.81%) ERP
3 5 (7.81%) Incident Management
4 4 (6.25%) Data Protection
5 3 (4.69%) Business Intelligence
5 3 (4.69%) CRM
5 3 (4.69%) Problem Management
5 3 (4.69%) Root Cause Analysis
5 3 (4.69%) Service Management
6 2 (3.13%) ITSM
7 1 (1.56%) Continuous Improvement
7 1 (1.56%) Document Management
7 1 (1.56%) Email Filtering
7 1 (1.56%) Information Security
7 1 (1.56%) ITIL V3
7 1 (1.56%) Kalman Filter
7 1 (1.56%) Line Management
7 1 (1.56%) Performance Monitoring
7 1 (1.56%) Stakeholder Management
Programming Languages
1 4 (6.25%) SQL
Qualifications
1 10 (15.63%) Degree
2 3 (4.69%) A+ Certification
2 3 (4.69%) Microsoft Certification
3 2 (3.13%) Computer Science Degree
3 2 (3.13%) GNVQ
3 2 (3.13%) HND
3 2 (3.13%) ITIL Foundation Certificate
4 1 (1.56%) MCP
4 1 (1.56%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 16 (25.00%) SLA
2 2 (3.13%) BS25999
2 2 (3.13%) ISO/IEC 20000
2 2 (3.13%) ISO/IEC 27001
System Software
1 20 (31.25%) Active Directory
Systems Management
1 1 (1.56%) MAILsweeper
Vendors
1 28 (43.75%) Microsoft
2 10 (15.63%) Citrix
3 6 (9.38%) Cisco
4 4 (6.25%) LANDesk
5 2 (3.13%) Bomgar
6 1 (1.56%) Adobe
6 1 (1.56%) Google
6 1 (1.56%) RedPrairie
6 1 (1.56%) VMware
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £19000 - £21000 per annum + Bonus + Benefits
Posted: Yesterday
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On Call Allowance + Bens
Posted: 2 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £18,000 to £22,000 per annum Healthcare, Pension + Perks
Posted: Yesterday
Herefordshire
Herefordshire Housing Limited
Posted: 8 days ago