Service Desk Analyst Jobs in Birmingham

Service Desk Analyst
West Midlands > Birmingham

The median Service Desk Analyst salary in Birmingham is £27,500 per year, according to job vacancies posted during the 6 months leading to 3 August 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
3 Aug 2025		 Same period 2024 Same period 2023
Rank 97 118 104
Rank change year-on-year +21 -14 +78
Permanent jobs requiring a Service Desk Analyst 3 5 19
As % of all permanent jobs advertised in Birmingham 0.22% 0.21% 1.15%
As % of the Job Titles category 0.23% 0.22% 1.23%
Number of salaries quoted 3 3 18
10th Percentile £24,050 £24,250 £24,000
25th Percentile £24,875 £25,000 £25,313
Median annual salary (50th Percentile) £27,500 £27,500 £28,500
Median % change year-on-year - -3.51% +14.00%
75th Percentile £28,875 £28,750 £30,688
90th Percentile £28,950 - £34,875
West Midlands median annual salary £25,000 £25,000 £26,500
% change year-on-year - -5.66% +8.16%

All Permanent IT Job Vacancies
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,290 2,276 1,542
% of permanent jobs with a recognized job title 95.56% 95.39% 93.23%
Number of salaries quoted 860 1,709 1,224
10th Percentile £31,750 £32,000 £31,250
25th Percentile £41,250 £42,000 £41,974
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
75th Percentile £70,000 £70,000 £70,000
90th Percentile £85,000 £85,000 £81,250
West Midlands median annual salary £50,000 £50,000 £52,500
% change year-on-year - -4.76% +5.00%

Service Desk Analyst
Job Vacancy Trend in Birmingham

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in Birmingham.

Job vacancy trend for Service Desk Analyst in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

3-month moving average salary quoted in jobs citing Service Desk Analyst in Birmingham.

Salary trend for Service Desk Analyst in Birmingham

Service Desk Analyst Skill Set
Top 23 Co-occurring Skills and Capabilities in Birmingham

For the 6 months to 3 August 2025, Service Desk Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 3 (100.00%) ITIL
1 3 (100.00%) Windows
1 3 (100.00%) Azure
1 3 (100.00%) Microsoft 365
1 3 (100.00%) Problem-Solving
2 2 (66.67%) Social Skills
2 2 (66.67%) Customer Service
2 2 (66.67%) Microsoft Intune
2 2 (66.67%) ServiceNow
2 2 (66.67%) OneDrive
2 2 (66.67%) Entra ID
2 2 (66.67%) Windows 10
2 2 (66.67%) SharePoint
2 2 (66.67%) Microsoft
2 2 (66.67%) Active Directory
3 1 (33.33%) ITSM
3 1 (33.33%) Asset Management
3 1 (33.33%) Knowledge Management
3 1 (33.33%) Time Management
3 1 (33.33%) AWS
3 1 (33.33%) Continuous Improvement
3 1 (33.33%) Process Improvement
3 1 (33.33%) Inclusion and Diversity

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (66.67%) SharePoint
Cloud Services
1 3 (100.00%) Azure
1 3 (100.00%) Microsoft 365
2 2 (66.67%) Entra ID
2 2 (66.67%) OneDrive
3 1 (33.33%) AWS
General
1 2 (66.67%) Social Skills
2 1 (33.33%) Inclusion and Diversity
Operating Systems
1 3 (100.00%) Windows
2 2 (66.67%) Windows 10
Processes & Methodologies
1 3 (100.00%) ITIL
1 3 (100.00%) Problem-Solving
2 2 (66.67%) Customer Service
3 1 (33.33%) Asset Management
3 1 (33.33%) Continuous Improvement
3 1 (33.33%) ITSM
3 1 (33.33%) Knowledge Management
3 1 (33.33%) Process Improvement
3 1 (33.33%) Time Management
System Software
1 2 (66.67%) Active Directory
Systems Management
1 2 (66.67%) Microsoft Intune
Vendors
1 2 (66.67%) Microsoft
1 2 (66.67%) ServiceNow
6 Service Desk Analyst jobs in the West Midlands