Period
to 22 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Buckinghamshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
South East > Buckinghamshire
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 99 105 140
Rank change year-on-year +6 +35 -66
Permanent jobs citing Service Management 65 71 54
As % of all permanent IT jobs advertised in Buckinghamshire 2.24% 2.43% 1.39%
As % of the Processes & Methodologies category 2.66% 2.81% 1.64%
Number of salaries quoted 51 66 33
Buckinghamshire median annual salary £39,000 £45,000 £40,000
Median salary % change year-on-year -13.33% +12.50% -11.11%
10th Percentile £24,250 £32,000 £29,750
90th Percentile £53,750 £68,750 £81,400
South East median annual salary £45,000 £47,500 £45,000
% change year-on-year -5.26% +5.56% -5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Buckinghamshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Buckinghamshire
Permanent vacancies with a requirement for process or methodology skills 2,445 2,530 3,293
As % of all permanent IT jobs advertised in Buckinghamshire 84.19% 86.67% 84.96%
Number of salaries quoted 1,912 2,118 2,661
Buckinghamshire median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,750 £27,500 £26,250
90th Percentile £62,500 £65,000 £62,500
South East median annual salary £45,000 £45,000 £45,000

Service Management
Job Vacancy Trend in Buckinghamshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Buckinghamshire.

Job vacancy trend for Service Management in Buckinghamshire

Service Management
Salary Trend in Buckinghamshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Buckinghamshire.

Salary trend for Service Management in Buckinghamshire

Service Management
Salary Histogram in Buckinghamshire

The salary distribution of IT jobs citing Service Management in Buckinghamshire over the 6 months to 22 February 2018.

Salary histogram for Service Management in Buckinghamshire

Service Management
Job Locations in Buckinghamshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Buckinghamshire region over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Milton Keynes +15 45 £42,000 -11.58% 3
High Wycombe +3 10 £30,000 -20.00% 1
Aylesbury -6 2 £52,500 -
Marlow -10 2 £40,000 - 2
Buckingham - 1 £20,000 -
Service Management
South East

For the 6 months to 22 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Buckinghamshire region with a requirement for Service Management.

1 36 (55.38%) ITIL
2 35 (53.85%) Windows
3 33 (50.77%) SLA
4 29 (44.62%) Windows 7
5 28 (43.08%) Legal
6 25 (38.46%) Service Delivery
7 16 (24.62%) Finance
7 16 (24.62%) Law
7 16 (24.62%) Back Office
7 16 (24.62%) Citrix
7 16 (24.62%) Microsoft Office
7 16 (24.62%) Remote Desktop
7 16 (24.62%) iManage
7 16 (24.62%) Ticket Management
8 14 (21.54%) Line Management
9 12 (18.46%) Coaching
10 9 (13.85%) Problem Management
11 7 (10.77%) Remedy
11 7 (10.77%) Video Conferencing
12 6 (9.23%) Time Management
12 6 (9.23%) Microsoft
13 5 (7.69%) ITSM
13 5 (7.69%) Incident Management
13 5 (7.69%) Analytical Skills
14 4 (6.15%) ITIL V3
14 4 (6.15%) Office 365
14 4 (6.15%) Retail
14 4 (6.15%) Change Management
14 4 (6.15%) Service Delivery Management
14 4 (6.15%) Data Centre

Service Management
Co-occurring IT Skills in Buckinghamshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (3.08%) SharePoint
1 2 (3.08%) Smallworld
Applications
1 16 (24.62%) Microsoft Office
2 2 (3.08%) Microsoft Excel
3 1 (1.54%) Microsoft Project
3 1 (1.54%) MS Visio
Business Applications
1 1 (1.54%) SAP CO
1 1 (1.54%) SAP FI
1 1 (1.54%) SAP FI/CO
1 1 (1.54%) SAP MM
1 1 (1.54%) SAP PM
Cloud Services
1 4 (6.15%) Office 365
2 1 (1.54%) IaaS
Communications & Networking
1 16 (24.62%) Remote Desktop
2 3 (4.62%) WLAN
3 2 (3.08%) LAN
3 2 (3.08%) WAN
4 1 (1.54%) DSL
4 1 (1.54%) Ethernet
4 1 (1.54%) Firewall
4 1 (1.54%) MPLS
4 1 (1.54%) VoIP
4 1 (1.54%) VPN
Database & Business Intelligence
1 2 (3.08%) Power BI
2 1 (1.54%) Big Data
General
1 28 (43.08%) Legal
2 16 (24.62%) Back Office
2 16 (24.62%) Finance
2 16 (24.62%) Law
3 4 (6.15%) Retail
4 3 (4.62%) German Language
4 3 (4.62%) Telecoms
5 2 (3.08%) Digital Economy
6 1 (1.54%) Billing
Job Titles
1 23 (35.38%) Analyst
2 18 (27.69%) Service Analyst
2 18 (27.69%) Service Desk Analyst
3 16 (24.62%) Senior Analyst
3 16 (24.62%) Senior Service Desk Analyst
4 10 (15.38%) Service Manager
5 8 (12.31%) Support Engineer
6 6 (9.23%) 2nd Line Support
7 5 (7.69%) 2nd Line Engineer
7 5 (7.69%) 2nd Line Support Engineer
8 4 (6.15%) 1st/2nd Line Support
8 4 (6.15%) 1st/2nd Line Support Engineer
8 4 (6.15%) Remote Support Engineer
9 3 (4.62%) Delivery Manager
9 3 (4.62%) Services Delivery Manager
9 3 (4.62%) Video Conferencing Support
10 2 (3.08%) Desktop Engineer
10 2 (3.08%) Desktop Support Engineer
10 2 (3.08%) Release Manager
10 2 (3.08%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 2 (3.08%) SailPoint
Miscellaneous
1 7 (10.77%) Video Conferencing
2 5 (7.69%) Analytical Skills
3 4 (6.15%) Data Centre
4 3 (4.62%) Management Information System
4 3 (4.62%) Virtual Team
5 1 (1.54%) Hybrid Cloud
5 1 (1.54%) PMI
5 1 (1.54%) Smartcard
Operating Systems
1 35 (53.85%) Windows
2 29 (44.62%) Windows 7
3 3 (4.62%) Windows 10
4 2 (3.08%) Windows Server
Processes & Methodologies
1 36 (55.38%) ITIL
2 25 (38.46%) Service Delivery
3 16 (24.62%) Ticket Management
4 14 (21.54%) Line Management
5 12 (18.46%) Coaching
6 9 (13.85%) Problem Management
7 6 (9.23%) Time Management
8 5 (7.69%) Incident Management
8 5 (7.69%) ITSM
9 4 (6.15%) Change Management
9 4 (6.15%) ITIL V3
9 4 (6.15%) Service Delivery Management
10 3 (4.62%) E-Commerce
10 3 (4.62%) Process Improvement
10 3 (4.62%) Supplier Management
11 2 (3.08%) Business Intelligence
11 2 (3.08%) CRM
11 2 (3.08%) ERP
11 2 (3.08%) Process Management
11 2 (3.08%) Project Management
Qualifications
1 2 (3.08%) Degree
1 2 (3.08%) ITIL Certification
2 1 (1.54%) ITIL Foundation Certificate
2 1 (1.54%) PMI Certification
Quality Assurance & Compliance
1 33 (50.77%) SLA
2 3 (4.62%) ISO/IEC 20000
2 3 (4.62%) ISO/IEC 27001
3 2 (3.08%) Data Quality
3 2 (3.08%) QA
4 1 (1.54%) GxP
4 1 (1.54%) Sarbanes-Oxley
System Software
1 3 (4.62%) Active Directory
2 2 (3.08%) Virtual Desktop
Systems Management
1 2 (3.08%) SCCM
Vendors
1 16 (24.62%) Citrix
1 16 (24.62%) iManage
2 7 (10.77%) Remedy
3 6 (9.23%) Microsoft
4 3 (4.62%) ServiceNow
5 1 (1.54%) Polycom
5 1 (1.54%) SAP