Period
to 16 July 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

Service Management
Wales > South Wales
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 87 69 95
Rank change year-on-year -18 +26 -14
Permanent jobs citing Service Management 23 50 40
As % of all permanent IT jobs advertised in South Wales 1.63% 3.15% 1.71%
As % of the Processes & Methodologies category 1.80% 3.51% 1.98%
Number of salaries quoted 22 32 32
South Wales median annual salary £40,750 £40,000 £30,279
Median salary % change year-on-year +1.88% +32.11% -15.89%
10th Percentile £25,750 £24,000 £20,350
90th Percentile £86,875 £41,750 £49,300
Wales median annual salary £38,750 £40,000 £30,000
% change year-on-year -3.13% +33.33% -14.29%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,278 1,424 2,021
As % of all permanent IT jobs advertised in South Wales 90.32% 89.73% 86.33%
Number of salaries quoted 1,112 1,224 1,743
South Wales median annual salary £41,500 £40,000 £38,000
Median salary % change year-on-year +3.75% +5.26% +2.70%
10th Percentile £25,455 £23,575 £22,500
90th Percentile £61,250 £56,250 £55,000
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +1.35%

Service Management
Job Vacancy Trend in South Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Management in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in South Wales.

Salary trend for Service Management in South Wales

Service Management
Salary Histogram in South Wales

The salary distribution of IT jobs citing Service Management in South Wales over the 6 months to 16 July 2018.

Salary histogram for Service Management in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport +14 8 £26,500 +10.42%
Cardiff -33 8 £55,000 +37.50% 3
Neath Port Talbot - 2 £62,500 -
Caerphilly - 1 £41,500 -
Torfaen - 1 £28,500 - 1
Service Management
Wales

For the 6 months to 16 July 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for Service Management.

1 15 (65.22%) ITIL
2 9 (39.13%) SLA
3 8 (34.78%) Service Delivery
4 7 (30.43%) Finance
5 5 (21.74%) Microsoft
5 5 (21.74%) SAP
5 5 (21.74%) Agile Software Development
6 4 (17.39%) Incident Management
6 4 (17.39%) DevOps
6 4 (17.39%) Coaching
6 4 (17.39%) User Experience
6 4 (17.39%) SQL
6 4 (17.39%) Back Office
6 4 (17.39%) Citrix
7 3 (13.04%) C#
7 3 (13.04%) .NET
7 3 (13.04%) SQL Server
7 3 (13.04%) ERP
7 3 (13.04%) SDLC
8 2 (8.70%) Security Cleared
8 2 (8.70%) Release Management
8 2 (8.70%) Degree
8 2 (8.70%) CITP
8 2 (8.70%) Mobile App
8 2 (8.70%) Data Centre
8 2 (8.70%) CRM
8 2 (8.70%) OOD
8 2 (8.70%) Cisco
8 2 (8.70%) Lotus
8 2 (8.70%) VB

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (8.70%) IBM Notes
2 1 (4.35%) Confluence
2 1 (4.35%) MS Exchange
2 1 (4.35%) SharePoint
2 1 (4.35%) SharePoint Server
Applications
1 1 (4.35%) Microsoft Office
Business Applications
1 1 (4.35%) SAP ERP
Cloud Services
1 1 (4.35%) Amazon AWS
1 1 (4.35%) IaaS
1 1 (4.35%) Microsoft Azure
1 1 (4.35%) PaaS
1 1 (4.35%) SaaS
Communications & Networking
1 1 (4.35%) DHCP
1 1 (4.35%) DNS
1 1 (4.35%) Firewall
1 1 (4.35%) LAN
1 1 (4.35%) MPLS
1 1 (4.35%) WAN
1 1 (4.35%) WLAN
Database & Business Intelligence
1 3 (13.04%) SQL Server
2 1 (4.35%) Relational Database
Development Applications
1 1 (4.35%) Atlassian Bamboo
1 1 (4.35%) Bitbucket
1 1 (4.35%) JIRA
1 1 (4.35%) Team Foundation Server
General
1 7 (30.43%) Finance
2 4 (17.39%) Back Office
3 2 (8.70%) Legal
4 1 (4.35%) Manufacturing
4 1 (4.35%) Marketing
Job Titles
1 6 (26.09%) Service Manager
2 4 (17.39%) Delivery Manager
2 4 (17.39%) Services Delivery Manager
3 3 (13.04%) 2nd Line Support
3 3 (13.04%) 2nd Line Support Technician
3 3 (13.04%) Analyst
3 3 (13.04%) Head of IT
3 3 (13.04%) Product Manager
3 3 (13.04%) Senior Manager
3 3 (13.04%) Senior Product Manager
3 3 (13.04%) Senior Service Manager
3 3 (13.04%) Support Technician
4 2 (8.70%) Head of Operations
4 2 (8.70%) Product Specialist
4 2 (8.70%) Senior Data Warehouse Specialist
4 2 (8.70%) Senior Technical Manager
4 2 (8.70%) Senior Technical Specialist
4 2 (8.70%) Service Analyst
4 2 (8.70%) Technical Product Manager
4 2 (8.70%) Technical Specialist
Libraries, Frameworks & Software Standards
1 3 (13.04%) .NET
2 2 (8.70%) ADO.NET
2 2 (8.70%) ASP.NET
Miscellaneous
1 4 (17.39%) User Experience
2 2 (8.70%) Data Centre
2 2 (8.70%) Mobile App
2 2 (8.70%) Self-Motivation
3 1 (4.35%) Mainframe
3 1 (4.35%) NHS
3 1 (4.35%) Private Cloud
3 1 (4.35%) Public Cloud
Operating Systems
1 2 (8.70%) Windows
2 1 (4.35%) Linux
2 1 (4.35%) Solaris
2 1 (4.35%) Unix
2 1 (4.35%) Windows Server
Processes & Methodologies
1 15 (65.22%) ITIL
2 8 (34.78%) Service Delivery
3 5 (21.74%) Agile Software Development
4 4 (17.39%) Coaching
4 4 (17.39%) DevOps
4 4 (17.39%) Incident Management
5 3 (13.04%) ERP
5 3 (13.04%) SDLC
6 2 (8.70%) Collaborative Working
6 2 (8.70%) CRM
6 2 (8.70%) OOD
6 2 (8.70%) Problem-Solving
6 2 (8.70%) Release Management
6 2 (8.70%) Risk Management
6 2 (8.70%) Supplier Relationship Management
6 2 (8.70%) UML
6 2 (8.70%) Validation
7 1 (4.35%) IT Governance
7 1 (4.35%) Load Balancing
7 1 (4.35%) Problem Management
Programming Languages
1 4 (17.39%) SQL
2 3 (13.04%) C#
3 2 (8.70%) VB
4 1 (4.35%) Java
Qualifications
1 2 (8.70%) CITP
1 2 (8.70%) Degree
1 2 (8.70%) Security Cleared
2 1 (4.35%) CCNA
2 1 (4.35%) Cisco Certification
2 1 (4.35%) Master's Degree
2 1 (4.35%) MCSE
2 1 (4.35%) Microsoft Certification
Quality Assurance & Compliance
1 9 (39.13%) SLA
2 1 (4.35%) COBIT
System Software
1 1 (4.35%) Active Directory
Vendors
1 5 (21.74%) Microsoft
1 5 (21.74%) SAP
2 4 (17.39%) Citrix
3 2 (8.70%) Cisco
3 2 (8.70%) Lotus
4 1 (4.35%) Atlassian
4 1 (4.35%) Oracle
4 1 (4.35%) Sybase