Period
to 25 April 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 April 2018 with a comparison to the same period in the previous 2 years.

Service Management
Wales > South Wales
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 103 89 92
Rank change year-on-year -14 +3 +16
Permanent jobs citing Service Management 12 33 53
As % of all permanent IT jobs advertised in South Wales 0.87% 1.91% 2.31%
As % of the Processes & Methodologies category 0.95% 2.14% 2.73%
Number of salaries quoted 12 24 45
South Wales median annual salary £31,850 £38,467 £37,500
Median salary % change year-on-year -17.20% +2.58% -
10th Percentile £25,750 £24,000 £22,550
90th Percentile £42,925 £47,750 £52,500
Wales median annual salary £28,500 £40,000 £37,500
% change year-on-year -28.75% +6.67% +7.14%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,263 1,539 1,939
As % of all permanent IT jobs advertised in South Wales 91.39% 89.27% 84.49%
Number of salaries quoted 1,117 1,330 1,677
South Wales median annual salary £39,500 £40,000 £37,500
Median salary % change year-on-year -1.25% +6.67% +1.35%
10th Percentile £24,950 £24,000 £22,750
90th Percentile £57,500 £57,500 £55,250
Wales median annual salary £39,500 £40,000 £37,500
% change year-on-year -1.25% +6.67% +1.35%

Service Management
Job Vacancy Trend in South Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Management in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in South Wales.

Salary trend for Service Management in South Wales

Service Management
Salary Histogram in South Wales

The salary distribution of IT jobs citing Service Management in South Wales over the 6 months to 25 April 2018.

Salary histogram for Service Management in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Newport +2 4 £26,500 +10.42% 2
Cardiff -11 3 £37,500 -6.25% 2
Torfaen - 3 £28,500 -
Caerphilly 0 1 £41,500 +76.60%
Neath Port Talbot - 1 £62,500 - 1
Service Management
Wales

For the 6 months to 25 April 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for Service Management.

1 8 (66.67%) ITIL
2 5 (41.67%) SQL
2 5 (41.67%) SQL Server
3 3 (25.00%) User Acceptance Testing
3 3 (25.00%) Sybase
3 3 (25.00%) Oracle
3 3 (25.00%) Unix
3 3 (25.00%) SLA
3 3 (25.00%) Solaris
3 3 (25.00%) Linux
3 3 (25.00%) Microsoft
3 3 (25.00%) Citrix
3 3 (25.00%) Service Delivery
3 3 (25.00%) Relational Database
3 3 (25.00%) Problem-Solving
4 2 (16.67%) Coaching
4 2 (16.67%) Validation
4 2 (16.67%) Back Office
4 2 (16.67%) Lotus
4 2 (16.67%) UML
4 2 (16.67%) IBM Notes
4 2 (16.67%) C#
4 2 (16.67%) VB
4 2 (16.67%) .NET
4 2 (16.67%) SAP
4 2 (16.67%) ADO.NET
4 2 (16.67%) ASP.NET
4 2 (16.67%) OOD
4 2 (16.67%) Release Management
5 1 (8.33%) Business Analysis

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) IBM Notes
Cloud Services
1 1 (8.33%) IaaS
1 1 (8.33%) PaaS
1 1 (8.33%) SaaS
Database & Business Intelligence
1 5 (41.67%) SQL Server
2 3 (25.00%) Relational Database
General
1 2 (16.67%) Back Office
2 1 (8.33%) Finance
2 1 (8.33%) Telecoms
Job Titles
1 4 (33.33%) Service Manager
2 3 (25.00%) Analyst
2 3 (25.00%) Support Analyst
2 3 (25.00%) Technical Analyst
2 3 (25.00%) Technical Support
2 3 (25.00%) Technical Support Analyst
3 2 (16.67%) Product Manager
3 2 (16.67%) Product Specialist
3 2 (16.67%) Senior Data Warehouse Specialist
3 2 (16.67%) Senior Manager
3 2 (16.67%) Senior Product Manager
3 2 (16.67%) Senior Service Manager
3 2 (16.67%) Senior Technical Manager
3 2 (16.67%) Senior Technical Specialist
3 2 (16.67%) Senior Unix Technical Specialist
3 2 (16.67%) Technical Manager
3 2 (16.67%) Technical Product Manager
3 2 (16.67%) Technical Product Specialist
3 2 (16.67%) Technical Services Manager
3 2 (16.67%) Technical Specialist
Libraries, Frameworks & Software Standards
1 2 (16.67%) .NET
1 2 (16.67%) ADO.NET
1 2 (16.67%) ASP.NET
Miscellaneous
1 1 (8.33%) Data Centre
1 1 (8.33%) User Experience
Operating Systems
1 3 (25.00%) Linux
1 3 (25.00%) Solaris
1 3 (25.00%) Unix
2 1 (8.33%) Windows
Processes & Methodologies
1 8 (66.67%) ITIL
2 3 (25.00%) Problem-Solving
2 3 (25.00%) Service Delivery
2 3 (25.00%) User Acceptance Testing
3 2 (16.67%) Coaching
3 2 (16.67%) OOD
3 2 (16.67%) Release Management
3 2 (16.67%) UML
3 2 (16.67%) Validation
4 1 (8.33%) Agile Software Development
4 1 (8.33%) Business Analysis
4 1 (8.33%) Change Management
4 1 (8.33%) Continuous Improvement
4 1 (8.33%) Cost-Benefit Analysis
4 1 (8.33%) CRM
4 1 (8.33%) ERP
4 1 (8.33%) Incident Management
4 1 (8.33%) Problem Management
4 1 (8.33%) Risk Management
4 1 (8.33%) Stakeholder Management
Programming Languages
1 5 (41.67%) SQL
2 2 (16.67%) C#
2 2 (16.67%) VB
Qualifications
1 1 (8.33%) CITP
1 1 (8.33%) Degree
Quality Assurance & Compliance
1 3 (25.00%) SLA
Vendors
1 3 (25.00%) Citrix
1 3 (25.00%) Microsoft
1 3 (25.00%) Oracle
1 3 (25.00%) Sybase
2 2 (16.67%) Lotus
2 2 (16.67%) SAP
3 1 (8.33%) Cisco