Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
Wales > South Wales
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 85 53 107
Rank change year-on-year -32 +54 -19
Permanent jobs citing Service Management 27 53 34
As % of all permanent IT jobs advertised in South Wales 1.73% 3.93% 1.54%
As % of the Processes & Methodologies category 1.98% 4.29% 1.69%
Number of salaries quoted 25 39 29
South Wales median annual salary £53,000 £40,000 £30,000
Median salary % change year-on-year +32.50% +33.33% -29.41%
10th Percentile £25,950 £18,800 £17,000
90th Percentile £81,750 £48,816 £55,250
Wales median annual salary £51,500 £40,000 £30,000
% change year-on-year +28.75% +33.33% -29.41%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1,363 1,234 2,009
As % of all permanent IT jobs advertised in South Wales 87.48% 91.54% 91.15%
Number of salaries quoted 1,130 1,084 1,785
South Wales median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +2.74%
10th Percentile £25,000 £23,575 £22,500
90th Percentile £63,750 £56,250 £55,250
Wales median annual salary £40,000 £40,000 £37,500
% change year-on-year - +6.67% +2.74%

Service Management
Job Vacancy Trend in South Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Management in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in South Wales.

Salary trend for Service Management in South Wales

Service Management
Salary Histogram in South Wales

The salary distribution of IT jobs citing Service Management in South Wales over the 6 months to 20 October 2018.

Salary histogram for Service Management in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff -51 14 £65,000 +62.50% 3
Newport +6 6 £39,750 +13.57% 1
Bridgend - 2 £32,000 -
Neath Port Talbot +4 1 £62,500 +8.70%
Service Management
Wales

For the 6 months to 20 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region with a requirement for Service Management.

1 15 (55.56%) ITIL
2 9 (33.33%) ITSM
3 7 (25.93%) Incident Management
4 6 (22.22%) Coaching
4 6 (22.22%) Service Delivery
4 6 (22.22%) Finance
4 6 (22.22%) SLA
5 5 (18.52%) Agile Software Development
5 5 (18.52%) Problem Management
6 4 (14.81%) Security Cleared
6 4 (14.81%) SDLC
6 4 (14.81%) IT Strategy
6 4 (14.81%) Digital Transformation Programme
6 4 (14.81%) Problem-Solving
7 3 (11.11%) SAP
7 3 (11.11%) Microsoft
7 3 (11.11%) SQL
7 3 (11.11%) DevOps
7 3 (11.11%) User Experience
8 2 (7.41%) Degree
8 2 (7.41%) Remedy ITSM
8 2 (7.41%) Team Foundation Server
8 2 (7.41%) Analytical Skills
8 2 (7.41%) Mobile App
8 2 (7.41%) Welsh Language
8 2 (7.41%) ITIL V3
8 2 (7.41%) Data Centre
8 2 (7.41%) Proactive Monitoring
8 2 (7.41%) Legal
8 2 (7.41%) Workflow

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) Confluence
1 1 (3.70%) MS Exchange
1 1 (3.70%) SharePoint
1 1 (3.70%) SharePoint Server
Applications
1 2 (7.41%) Microsoft Office
Business Applications
1 2 (7.41%) Remedy ITSM
2 1 (3.70%) SAP ERP
Cloud Services
1 1 (3.70%) Amazon AWS
1 1 (3.70%) IaaS
1 1 (3.70%) Microsoft Azure
1 1 (3.70%) PaaS
1 1 (3.70%) SaaS
Communications & Networking
1 1 (3.70%) DHCP
1 1 (3.70%) DNS
1 1 (3.70%) Firewall
1 1 (3.70%) LAN
1 1 (3.70%) MPLS
1 1 (3.70%) WAN
1 1 (3.70%) WLAN
Development Applications
1 2 (7.41%) Team Foundation Server
2 1 (3.70%) Atlassian Bamboo
2 1 (3.70%) Bitbucket
2 1 (3.70%) JIRA
General
1 6 (22.22%) Finance
2 2 (7.41%) Back Office
2 2 (7.41%) Legal
2 2 (7.41%) Welsh Language
3 1 (3.70%) Games
3 1 (3.70%) Manufacturing
3 1 (3.70%) Marketing
Job Titles
1 5 (18.52%) Service Manager
2 4 (14.81%) Analyst
2 4 (14.81%) Consultant
2 4 (14.81%) Digital Transformation
2 4 (14.81%) Digital Transformation Consultant
2 4 (14.81%) Management Consultant
2 4 (14.81%) Transformation Consultant
3 3 (11.11%) Applications Support
3 3 (11.11%) Delivery Manager
3 3 (11.11%) Head of IT
3 3 (11.11%) Incident Manager
3 3 (11.11%) Services Delivery Manager
4 2 (7.41%) 2nd Line Support Technician
4 2 (7.41%) Applications Support Analyst
4 2 (7.41%) Head of IT Operations
4 2 (7.41%) Head of Operations
4 2 (7.41%) Senior Analyst
4 2 (7.41%) Senior Applications Support
4 2 (7.41%) Senior Applications Support Analyst
4 2 (7.41%) Senior Support Analyst
Libraries, Frameworks & Software Standards
1 2 (7.41%) .NET
2 1 (3.70%) CGI
2 1 (3.70%) CSS
Miscellaneous
1 3 (11.11%) User Experience
2 2 (7.41%) Analytical Skills
2 2 (7.41%) Data Centre
2 2 (7.41%) Mobile App
2 2 (7.41%) Self-Motivation
3 1 (3.70%) Mainframe
3 1 (3.70%) Management Information System
3 1 (3.70%) NHS
3 1 (3.70%) Private Cloud
3 1 (3.70%) Public Cloud
Operating Systems
1 1 (3.70%) Windows
1 1 (3.70%) Windows Server
Processes & Methodologies
1 15 (55.56%) ITIL
2 9 (33.33%) ITSM
3 7 (25.93%) Incident Management
4 6 (22.22%) Coaching
4 6 (22.22%) Service Delivery
5 5 (18.52%) Agile Software Development
5 5 (18.52%) Problem Management
6 4 (14.81%) Digital Transformation Programme
6 4 (14.81%) IT Strategy
6 4 (14.81%) Problem-Solving
6 4 (14.81%) SDLC
7 3 (11.11%) DevOps
8 2 (7.41%) Change Management
8 2 (7.41%) Collaborative Working
8 2 (7.41%) ERP
8 2 (7.41%) ITIL V3
8 2 (7.41%) Proactive Monitoring
8 2 (7.41%) Scrum
8 2 (7.41%) Supplier Relationship Management
8 2 (7.41%) Workflow
Programming Languages
1 3 (11.11%) SQL
2 2 (7.41%) C#
3 1 (3.70%) Java
3 1 (3.70%) JavaScript
Qualifications
1 4 (14.81%) Security Cleared
2 2 (7.41%) Degree
3 1 (3.70%) CCNA
3 1 (3.70%) Cisco Certification
3 1 (3.70%) CITP
3 1 (3.70%) Master's Degree
3 1 (3.70%) MCSE
3 1 (3.70%) Microsoft Certification
3 1 (3.70%) SC Cleared
Quality Assurance & Compliance
1 6 (22.22%) SLA
2 1 (3.70%) COBIT
System Software
1 1 (3.70%) Active Directory
Systems Management
1 1 (3.70%) Systems Management Server (SMS)
Vendors
1 3 (11.11%) Microsoft
1 3 (11.11%) SAP
2 2 (7.41%) Remedy
3 1 (3.70%) Atlassian
3 1 (3.70%) Cisco
3 1 (3.70%) Citrix