Period
to 17 November 2017

The following table provides summary statistics for permanent job vacancies advertised in South Wales with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
Wales > South Wales
6 months to
17 Nov 2017
Same period 2016 Same period 2015
Rank 69 101 82
Rank change year-on-year +32 -19 +15
Permanent jobs citing Service Management 41 36 67
As % of all permanent IT jobs advertised in South Wales 2.92% 1.63% 2.73%
As % of the Processes & Methodologies category 3.30% 1.81% 3.17%
Number of salaries quoted 34 30 41
South Wales median annual salary £37,500 £30,000 £42,500
Median salary % change year-on-year +25.00% -29.41% -15.00%
10th Percentile £18,800 £17,000 £26,250
90th Percentile £47,500 £55,250 £78,000
Wales median annual salary £40,000 £30,000 £42,500
% change year-on-year +33.33% -29.41% -15.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in South Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
South Wales
Permanent vacancies with a requirement for process or methodology skills 1244 1989 2111
As % of all permanent IT jobs advertised in South Wales 88.48% 89.92% 85.88%
Number of salaries quoted 1102 1781 1807
South Wales median annual salary £39,250 £37,500 £36,000
Median salary % change year-on-year +4.67% +4.17% +2.86%
10th Percentile £23,000 £22,500 £23,000
90th Percentile £56,250 £55,250 £55,000
Wales median annual salary £40,000 £37,500 £36,000
% change year-on-year +6.67% +4.17% +2.86%

Service Management
Job Vacancy Trend in South Wales

Job postings citing Service Management as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Service Management in South Wales

Service Management
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in South Wales.

Salary trend for Service Management in South Wales

Service Management
Salary Histogram in South Wales

The salary distribution of IT jobs citing Service Management in South Wales over the 6 months to 17 November 2017.

Salary histogram for Service Management in South Wales

Service Management
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the South Wales region over the 6 months to 17 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +39 30 £37,500 +25.00% 1
Newport +5 8 £35,000 -33.33%
Neath Port Talbot - 1 £57,500 -
Service Management
Wales

For the 6 months to 17 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region with a requirement for Service Management.

1 20 (48.78%) ITIL
2 13 (31.71%) Problem Management
3 12 (29.27%) ISO/IEC 27001
3 12 (29.27%) Internal Audit
3 12 (29.27%) IT Audit
3 12 (29.27%) ISO 9001
3 12 (29.27%) Risk Management
4 11 (26.83%) Finance
5 10 (24.39%) Analytical Skills
6 8 (19.51%) Service Delivery
6 8 (19.51%) VPN
7 7 (17.07%) Telecoms
7 7 (17.07%) Data Centre
7 7 (17.07%) Release Management
8 6 (14.63%) Performance Management
8 6 (14.63%) VMware Infrastructure
8 6 (14.63%) vSphere
8 6 (14.63%) Degree
8 6 (14.63%) Economics
8 6 (14.63%) Change Management
8 6 (14.63%) Disaster Recovery
8 6 (14.63%) Firewall
8 6 (14.63%) Wi-Fi
8 6 (14.63%) VMware
8 6 (14.63%) Windows
8 6 (14.63%) Cisco
8 6 (14.63%) Avaya
9 5 (12.20%) SAP
9 5 (12.20%) Active Directory
9 5 (12.20%) Windows Server 2008

Service Management
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.88%) IIS
2 1 (2.44%) CMS
Applications
1 1 (2.44%) MS Visio
Cloud Services
1 4 (9.76%) IaaS
1 4 (9.76%) PaaS
1 4 (9.76%) SaaS
Communications & Networking
1 8 (19.51%) VPN
2 6 (14.63%) Firewall
2 6 (14.63%) Wi-Fi
3 4 (9.76%) SAN
4 3 (7.32%) H.323
4 3 (7.32%) LAN
4 3 (7.32%) Unified Communications
4 3 (7.32%) VoIP
4 3 (7.32%) WAN
5 2 (4.88%) Internet
Database & Business Intelligence
1 3 (7.32%) SQL Server
Development Applications
1 2 (4.88%) JIRA
General
1 11 (26.83%) Finance
2 7 (17.07%) Telecoms
3 4 (9.76%) Banking
4 3 (7.32%) Welsh Language
5 2 (4.88%) Marketing
5 2 (4.88%) Retail
Job Titles
1 12 (29.27%) Auditor
1 12 (29.27%) IT Auditor
2 6 (14.63%) Graduate
2 6 (14.63%) IT Graduate
3 3 (7.32%) 1st Line Support
3 3 (7.32%) 1st Line Technical Support
3 3 (7.32%) Analyst
3 3 (7.32%) Infrastructure Manager
3 3 (7.32%) Infrastructure Team Leader
3 3 (7.32%) Service Management Advisor
3 3 (7.32%) Service Manager
3 3 (7.32%) Team Leader
3 3 (7.32%) Technical Support
3 3 (7.32%) Telephony Engineer
4 2 (4.88%) 2nd Line Engineer
4 2 (4.88%) Delivery Manager
4 2 (4.88%) Infrastructure Engineer
4 2 (4.88%) Project Manager
4 2 (4.88%) Services Delivery Manager
4 2 (4.88%) Support Analyst
Miscellaneous
1 10 (24.39%) Analytical Skills
2 7 (17.07%) Data Centre
3 3 (7.32%) CMDB
3 3 (7.32%) Management Information System
4 2 (4.88%) NHS
4 2 (4.88%) Virtual Team
5 1 (2.44%) Hybrid Cloud
5 1 (2.44%) Public Cloud
5 1 (2.44%) User Experience
Operating Systems
1 6 (14.63%) Windows
2 5 (12.20%) Windows Server
2 5 (12.20%) Windows Server 2008
2 5 (12.20%) Windows Server 2012
3 4 (9.76%) Linux
4 3 (7.32%) Solaris
4 3 (7.32%) Unix
Processes & Methodologies
1 20 (48.78%) ITIL
2 13 (31.71%) Problem Management
3 12 (29.27%) Internal Audit
3 12 (29.27%) IT Audit
3 12 (29.27%) Risk Management
4 8 (19.51%) Service Delivery
5 7 (17.07%) Release Management
6 6 (14.63%) Change Management
6 6 (14.63%) Disaster Recovery
6 6 (14.63%) Economics
6 6 (14.63%) Performance Management
7 5 (12.20%) Root Cause Analysis
8 4 (9.76%) Continuous Improvement
8 4 (9.76%) E-Commerce
9 3 (7.32%) Agile Software Development
9 3 (7.32%) Coaching
9 3 (7.32%) Data Centre Operations
9 3 (7.32%) Mentoring
9 3 (7.32%) PRINCE2
9 3 (7.32%) Virtual Environments
Qualifications
1 6 (14.63%) Degree
2 3 (7.32%) Avaya Certification
2 3 (7.32%) ITIL Certification
2 3 (7.32%) ITIL Foundation Certificate
3 2 (4.88%) MCITP
3 2 (4.88%) MCSE
3 2 (4.88%) Microsoft Certification
4 1 (2.44%) CITP
Quality Assurance & Compliance
1 12 (29.27%) ISO 9001
1 12 (29.27%) ISO/IEC 27001
2 3 (7.32%) SLA
System Software
1 6 (14.63%) VMware Infrastructure
1 6 (14.63%) vSphere
2 5 (12.20%) Active Directory
3 2 (4.88%) VMware ESXi
Systems Management
1 1 (2.44%) Cisco CUCM
Vendors
1 6 (14.63%) Avaya
1 6 (14.63%) Cisco
1 6 (14.63%) VMware
2 5 (12.20%) SAP
3 3 (7.32%) Microsoft
3 3 (7.32%) Red Hat
3 3 (7.32%) ServiceNow
4 2 (4.88%) ICL