The median annual salary for a 2nd Line Support Analyst was £31,000 in advertised job vacancies in the City of London during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
London / City of London
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 206 244 279
Rank change year-on-year +38 +35  
Permanent jobs requiring a 2nd Line Support Analyst 22 19 48
As % of all permanent IT jobs advertised in the City of London 0.43% 0.26% 0.46%
As % of the Job Titles category 0.44% 0.28% 0.48%
Number of salaries quoted 22 18 39
Median salary £31,000 £27,500 £30,000
Median salary % change year-on-year +12.72% -8.33%  
90% offered a salary of more than £28,550 £22,500 £22,500
10% offered a salary of more than £34,850 £29,950 £41,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the City of London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
City of London
Permanent job vacancies with a job title containing a recognized job role 4963 6888 9927
As % of all permanent IT job vacancies advertised in the City of London 95.88% 95.67% 95.39%
Number of salaries quoted 4556 6155 8450
Median salary £57,500 £57,500 £55,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £33,500 £35,000 £33,000
10% offered a salary of more than £85,000 £77,500 £80,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in the City of London

The job posting trend of jobs advertised in the City of London that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in the City of London.

Salary trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support Analyst in the City of London over the 3 months to 30 March 2017.

Salary histogram for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 30 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support Analyst in the job title.

1 25 (80.65%) Windows
2 18 (58.06%) Active Directory
3 17 (54.84%) Microsoft
4 15 (48.39%) ITIL
4 15 (48.39%) MS Excel
5 12 (38.71%) MS Office
5 12 (38.71%) Windows 7
6 9 (29.03%) Finance
6 9 (29.03%) Citrix
7 8 (25.81%) Blackberry
7 8 (25.81%) Legal
7 8 (25.81%) Video Conferencing
8 7 (22.58%) ITIL Certification
9 6 (19.35%) Service Delivery
10 5 (16.13%) Law
10 5 (16.13%) Apple
10 5 (16.13%) SCOM
10 5 (16.13%) Change Control
10 5 (16.13%) Virtual Environments
10 5 (16.13%) Samsung
11 4 (12.90%) Windows 10
11 4 (12.90%) ITIL V3
11 4 (12.90%) Microsoft Certification
11 4 (12.90%) MCP
11 4 (12.90%) Degree
12 3 (9.68%) Problem Management
12 3 (9.68%) Adobe
12 3 (9.68%) Analytical Skills
13 2 (6.45%) XenApp
13 2 (6.45%) iPhone

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.23%) Blackberry Enterprise Server
1 1 (3.23%) Exchange Server 2010
1 1 (3.23%) MS Exchange
Applications
1 15 (48.39%) MS Excel
2 12 (38.71%) MS Office
Cloud Services
1 1 (3.23%) Office 365
Communications & Networking
1 1 (3.23%) LAN
1 1 (3.23%) Remote Desktop
1 1 (3.23%) TCP/IP
1 1 (3.23%) VoIP
1 1 (3.23%) WAN
Database & Business Intelligence
1 1 (3.23%) SQL Server
General
1 9 (29.03%) Finance
2 8 (25.81%) Legal
3 5 (16.13%) Law
4 2 (6.45%) Banking
5 1 (3.23%) International Banking
5 1 (3.23%) Investment Banking
Miscellaneous
1 8 (25.81%) Blackberry
1 8 (25.81%) Video Conferencing
2 3 (9.68%) Analytical Skills
3 2 (6.45%) iPhone
4 1 (3.23%) Management Information System
4 1 (3.23%) Smartphone
4 1 (3.23%) Wiki
Operating Systems
1 25 (80.65%) Windows
2 12 (38.71%) Windows 7
3 4 (12.90%) Windows 10
4 2 (6.45%) Windows Server 2008
5 1 (3.23%) Android
5 1 (3.23%) Windows Mobile
5 1 (3.23%) Windows Server
5 1 (3.23%) Windows Server 2003
5 1 (3.23%) Windows Server 2012
5 1 (3.23%) Windows XP
Processes & Methodologies
1 15 (48.39%) ITIL
2 6 (19.35%) Service Delivery
3 5 (16.13%) Change Control
3 5 (16.13%) Virtual Environments
4 4 (12.90%) ITIL V3
5 3 (9.68%) Problem Management
6 1 (3.23%) BCP
6 1 (3.23%) Change Management
6 1 (3.23%) Data Security
6 1 (3.23%) Disaster Recovery
6 1 (3.23%) Information Security
6 1 (3.23%) Risk Management
6 1 (3.23%) Service Management
Programming Languages
1 1 (3.23%) PowerShell
1 1 (3.23%) SQL
Qualifications
1 7 (22.58%) ITIL Certification
2 4 (12.90%) Degree
2 4 (12.90%) MCP
2 4 (12.90%) Microsoft Certification
3 2 (6.45%) MOS
4 1 (3.23%) MCDST
System Software
1 18 (58.06%) Active Directory
2 2 (6.45%) XenApp
3 1 (3.23%) XenDesktop
Systems Management
1 5 (16.13%) SCOM
Vendors
1 17 (54.84%) Microsoft
2 9 (29.03%) Citrix
3 5 (16.13%) Apple
3 5 (16.13%) Samsung
4 3 (9.68%) Adobe
5 1 (3.23%) Cisco
5 1 (3.23%) HEAT Software
5 1 (3.23%) VMware