2nd Line Support Analyst Jobs in Central London

Second Line Support Analyst
London > Central London

The median Second Line Support Analyst salary in Central London is £36,000 per year, according to job vacancies posted during the 6 months leading to 23 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 May 2025
Same period 2024 Same period 2023
Rank 151 185 230
Rank change year-on-year +34 +45 +53
Permanent jobs requiring a 2nd Line Support Analyst 10 7 14
As % of all permanent jobs advertised in Central London 0.42% 0.19% 0.27%
As % of the Job Titles category 0.46% 0.20% 0.29%
Number of salaries quoted 10 7 13
10th Percentile £32,450 £34,700 £26,250
25th Percentile £32,875 £37,000 £31,250
Median annual salary (50th Percentile) £36,000 £44,000 £37,500
Median % change year-on-year -18.18% +17.33% +7.14%
75th Percentile £45,625 £47,500 £42,000
90th Percentile £49,125 £48,500 £43,750
London median annual salary £40,000 £39,000 £32,500
% change year-on-year +2.56% +20.00% -4.41%

All Permanent IT Job Vacancies
Central London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Central London with a recognized job title 2,169 3,587 4,902
% of permanent jobs with a recognized job title 91.63% 95.40% 95.97%
Number of salaries quoted 1,516 2,778 4,073
10th Percentile £41,250 £40,000 £41,250
25th Percentile £52,500 £52,500 £54,000
Median annual salary (50th Percentile) £72,500 £72,500 £73,750
Median % change year-on-year - -1.69% +1.72%
75th Percentile £96,250 £95,000 £96,250
90th Percentile £120,000 £112,500 £112,500
London median annual salary £75,000 £70,000 £72,500
% change year-on-year +7.14% -3.45% +3.57%

2nd Line Support Analyst
Job Vacancy Trend in Central London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in Central London.

Job vacancy trend for 2nd Line Support Analyst in Central London

2nd Line Support Analyst
Salary Trend in Central London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in Central London.

Salary trend for 2nd Line Support Analyst in Central London

2nd Line Support Analyst
Salary Histogram in Central London

Salary distribution for jobs citing 2nd Line Support Analyst in Central London over the 6 months to 23 May 2025.

Salary histogram for 2nd Line Support Analyst in Central London

2nd Line Support Analyst
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Central London region over the 6 months to 23 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
City of London +44 10 £36,000 -18.18%
2nd Line Support Analyst
London

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in Central London

For the 6 months to 23 May 2025, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 2nd Line Support Analyst in the job title.

1 9 (90.00%) Windows
1 9 (90.00%) Microsoft
2 6 (60.00%) Law
2 6 (60.00%) Microsoft 365
2 6 (60.00%) Windows 10
2 6 (60.00%) Customer Service
3 5 (50.00%) ITSM
3 5 (50.00%) Active Directory
3 5 (50.00%) Microsoft Office
4 4 (40.00%) Degree
4 4 (40.00%) Social Skills
5 3 (30.00%) Video Conferencing
5 3 (30.00%) SLA
6 2 (20.00%) Red Hat
6 2 (20.00%) Telnet
6 2 (20.00%) Finance
6 2 (20.00%) Legal
6 2 (20.00%) SQL
6 2 (20.00%) Unix
6 2 (20.00%) Linux
6 2 (20.00%) Python
6 2 (20.00%) Microsoft Excel
6 2 (20.00%) Microsoft Exchange
6 2 (20.00%) Reference Data
6 2 (20.00%) Equities
6 2 (20.00%) Red Hat Enterprise Linux
6 2 (20.00%) Bash
6 2 (20.00%) Microsoft Intune
6 2 (20.00%) Relational Database
6 2 (20.00%) Analytical Skills

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (20.00%) Microsoft Exchange
2 1 (10.00%) SharePoint
Applications
1 5 (50.00%) Microsoft Office
2 2 (20.00%) Microsoft Excel
3 1 (10.00%) Microsoft PowerPoint
Cloud Services
1 6 (60.00%) Microsoft 365
2 1 (10.00%) OneDrive
Communications & Networking
1 2 (20.00%) Telnet
2 1 (10.00%) ADSL
2 1 (10.00%) DHCP
2 1 (10.00%) DNS
2 1 (10.00%) TCP/IP
2 1 (10.00%) Wi-Fi
Database & Business Intelligence
1 2 (20.00%) Relational Database
Development Applications
1 2 (20.00%) Git
General
1 6 (60.00%) Law
2 4 (40.00%) Social Skills
3 2 (20.00%) Analytical Skills
3 2 (20.00%) Banking
3 2 (20.00%) Finance
3 2 (20.00%) Legal
Libraries, Frameworks & Software Standards
1 2 (20.00%) FIX Protocol
2 1 (10.00%) X-Windows
Miscellaneous
1 3 (30.00%) Video Conferencing
2 2 (20.00%) Equities
2 2 (20.00%) Fixed Income
2 2 (20.00%) Onboarding
2 2 (20.00%) Reference Data
3 1 (10.00%) Derivative
3 1 (10.00%) Foreign Exchange (FX)
3 1 (10.00%) Self-Motivation
Operating Systems
1 9 (90.00%) Windows
2 6 (60.00%) Windows 10
3 2 (20.00%) Linux
3 2 (20.00%) Red Hat Enterprise Linux
3 2 (20.00%) Rocky
3 2 (20.00%) Ubuntu
3 2 (20.00%) Unix
4 1 (10.00%) Android
4 1 (10.00%) Apple iOS
4 1 (10.00%) CentOS
Processes & Methodologies
1 6 (60.00%) Customer Service
2 5 (50.00%) ITSM
3 2 (20.00%) Client Onboarding
3 2 (20.00%) Computer Science
3 2 (20.00%) Dashboard Development
4 1 (10.00%) Continuous Improvement
4 1 (10.00%) ITIL
4 1 (10.00%) Problem-Solving
4 1 (10.00%) Service Delivery
Programming Languages
1 2 (20.00%) Bash
1 2 (20.00%) Python
1 2 (20.00%) SQL
2 1 (10.00%) PowerShell
Qualifications
1 4 (40.00%) Degree
2 2 (20.00%) Computer Science Degree
Quality Assurance & Compliance
1 3 (30.00%) SLA
System Software
1 5 (50.00%) Active Directory
Systems Management
1 2 (20.00%) Grafana
1 2 (20.00%) Microsoft Intune
2 1 (10.00%) SCCM
Vendors
1 9 (90.00%) Microsoft
2 2 (20.00%) Atlassian
2 2 (20.00%) Red Hat
3 1 (10.00%) Apple
3 1 (10.00%) Citrix
3 1 (10.00%) HP
3 1 (10.00%) Logitech
3 1 (10.00%) ServiceNow
3 1 (10.00%) VMware