Period
to 22 November 2017

The median contractor rate for a 2nd Line Support Analyst was £210 per day in advertised job vacancies in the City of London during the 6 months to 22 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Second Line Support Analyst
Central London > City of London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 249 235 255
Rank change year-on-year -14 +20 +13
Contract jobs requiring a 2nd Line Support Analyst 8 9 16
As % of all contract IT jobs advertised in the City of London 0.11% 0.13% 0.18%
As % of the Job Titles category 0.12% 0.14% 0.19%
Number of daily rates quoted 3 5 10
City of London median daily rate £210 £165 £181
Median daily rate % change year-on-year +27.27% -8.97% +12.40%
10th Percentile £154 £96 £134
90th Percentile £226 £201 £286
Central London median daily rate £175 £158 £181
% change year-on-year +11.11% -13.10% +5.07%
Number of hourly rates quoted 4 1 4
City of London median hourly rate £13.25 £19.00 £20.50
Median hourly rate % change year-on-year -30.26% -7.32% +0.61%
10th Percentile £10.33 £18.50 £16.28
90th Percentile £17.48 £19.50 £21.75
Central London median hourly rate £13.25 £78.25 £17.00
% change year-on-year -83.07% +360.29% -15.79%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
City of London
Contract vacancies in the City of London with a recognized job title 6765 6392 8566
% of contract IT jobs with a recognized job title 94.51% 95.45% 95.33%
Number of daily rates quoted 5343 5073 6726
City of London median daily rate £500 £475 £450
Median daily rate % change year-on-year +5.26% +5.56% +2.86%
10th Percentile £313 £313 £275
90th Percentile £688 £663 £650
Central London median daily rate £500 £475 £450
% change year-on-year +5.26% +5.56% +5.88%
Number of hourly rates quoted 93 78 124
City of London median hourly rate £17.00 £17.38 £18.25
Median hourly rate % change year-on-year -2.16% -4.79% +4.29%
10th Percentile £11.25 £11.50 £10.15
90th Percentile £29.40 £48.12 £39.63
Central London median hourly rate £18.10 £17.17 £18.00
% change year-on-year +5.45% -4.64% +5.88%

2nd Line Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Contractor Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing 2nd Line Support Analyst in the City of London.

Contractor daily rate trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Contractor Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing 2nd Line Support Analyst in the City of London.

Contractor hourly rate trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 22 November 2017, 2nd Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region featuring 2nd Line Support Analyst in the job title.

1 7 (87.50%) Microsoft
2 6 (75.00%) Active Directory
2 6 (75.00%) Windows
3 4 (50.00%) Microsoft Office
4 3 (37.50%) ITIL
4 3 (37.50%) MS Exchange
4 3 (37.50%) Windows 7
5 2 (25.00%) Windows 10
5 2 (25.00%) Office 365
5 2 (25.00%) VMware
5 2 (25.00%) Dell
5 2 (25.00%) Citrix
6 1 (12.50%) Apple
6 1 (12.50%) Bloomberg
6 1 (12.50%) VoIP
6 1 (12.50%) SLA
6 1 (12.50%) Cisco
6 1 (12.50%) MS Visio
6 1 (12.50%) Service Management
6 1 (12.50%) Wi-Fi
6 1 (12.50%) Telecoms
6 1 (12.50%) Knowledge Management
6 1 (12.50%) Incident Management
6 1 (12.50%) Degree
6 1 (12.50%) Windows Server 2012
6 1 (12.50%) Patch Management
6 1 (12.50%) Server Building
6 1 (12.50%) Windows Server
6 1 (12.50%) iPhone
6 1 (12.50%) Hyper-V

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) MS Exchange
2 1 (12.50%) Skype for Business
Applications
1 4 (50.00%) Microsoft Office
2 1 (12.50%) Microsoft Project
2 1 (12.50%) MS Visio
Cloud Services
1 2 (25.00%) Office 365
2 1 (12.50%) Microsoft Azure
Communications & Networking
1 1 (12.50%) VoIP
1 1 (12.50%) Wi-Fi
General
1 1 (12.50%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (12.50%) Software Packaging
Miscellaneous
1 1 (12.50%) iPad
1 1 (12.50%) iPhone
Operating Systems
1 6 (75.00%) Windows
2 3 (37.50%) Windows 7
3 2 (25.00%) Windows 10
4 1 (12.50%) Windows Server
4 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 3 (37.50%) ITIL
2 1 (12.50%) Incident Management
2 1 (12.50%) Knowledge Management
2 1 (12.50%) Patch Management
2 1 (12.50%) Problem Management
2 1 (12.50%) Server Building
2 1 (12.50%) Service Management
Qualifications
1 1 (12.50%) Degree
Quality Assurance & Compliance
1 1 (12.50%) SLA
System Software
1 6 (75.00%) Active Directory
2 1 (12.50%) Hyper-V
Systems Management
1 1 (12.50%) SCCM
Vendors
1 7 (87.50%) Microsoft
2 2 (25.00%) Citrix
2 2 (25.00%) Dell
2 2 (25.00%) VMware
3 1 (12.50%) Apple
3 1 (12.50%) Bloomberg
3 1 (12.50%) Cisco