Period
to 18 August 2018

The median annual salary for a 2nd Line Support Engineer was £29,000 in advertised job vacancies in the City of London during the 6 months to 18 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
Central London > City of London
6 months to
18 Aug 2018
Same period 2017 Same period 2016
Rank 320 314 330
Rank change year-on-year -6 +16 +58
Permanent jobs requiring a 2nd Line Support Engineer 26 31 41
As % of all permanent IT jobs advertised in the City of London 0.24% 0.30% 0.32%
As % of the Job Titles category 0.25% 0.32% 0.33%
Number of salaries quoted 25 31 41
City of London median annual salary £29,000 £30,000 £28,000
Median salary % change year-on-year -3.33% +7.14% -1.75%
10th Percentile £23,500 £23,000 £22,750
90th Percentile £32,950 £34,250 £33,750
Central London median annual salary £29,500 £30,000 £28,000
% change year-on-year -1.67% +7.14% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,549 9,728 12,403
% of permanent IT jobs with a recognized job title 95.97% 95.25% 96.13%
Number of salaries quoted 9,383 8,801 11,323
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,500 £33,000
90th Percentile £92,500 £92,500 £87,200
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

2nd Line Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the City of London.

Salary trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support Engineer in the City of London over the 6 months to 18 August 2018.

Salary histogram for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 18 August 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support Engineer in the job title.

1 25 (96.15%) Windows
2 22 (84.62%) Microsoft
3 21 (80.77%) Active Directory
4 15 (57.69%) Office 365
5 13 (50.00%) Microsoft Office
6 12 (46.15%) Windows 7
7 11 (42.31%) Windows Server 2012
8 10 (38.46%) Windows Server
9 9 (34.62%) Windows 10
9 9 (34.62%) DNS
10 8 (30.77%) MS Exchange
11 7 (26.92%) VMware
11 7 (26.92%) VLAN
11 7 (26.92%) Windows Server 2008
12 6 (23.08%) SharePoint
12 6 (23.08%) DHCP
12 6 (23.08%) Firewall
13 5 (19.23%) TCP/IP
13 5 (19.23%) WAN
13 5 (19.23%) LAN
13 5 (19.23%) ITIL
13 5 (19.23%) Exchange Server 2010
13 5 (19.23%) Microsoft Azure
14 4 (15.38%) VoIP
14 4 (15.38%) Microsoft Certification
14 4 (15.38%) Finance
15 3 (11.54%) SCCM
15 3 (11.54%) VPN
15 3 (11.54%) Remote Desktop
15 3 (11.54%) Exchange Server 2013

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (30.77%) MS Exchange
2 6 (23.08%) SharePoint
3 5 (19.23%) Exchange Server 2010
4 3 (11.54%) Exchange Server 2007
4 3 (11.54%) Exchange Server 2013
5 1 (3.85%) Apache
5 1 (3.85%) IIS
5 1 (3.85%) nginx
Applications
1 13 (50.00%) Microsoft Office
Cloud Services
1 15 (57.69%) Office 365
2 5 (19.23%) Microsoft Azure
3 1 (3.85%) SaaS
Communications & Networking
1 9 (34.62%) DNS
2 7 (26.92%) VLAN
3 6 (23.08%) DHCP
3 6 (23.08%) Firewall
4 5 (19.23%) LAN
4 5 (19.23%) TCP/IP
4 5 (19.23%) WAN
5 4 (15.38%) VoIP
6 3 (11.54%) Remote Desktop
6 3 (11.54%) VPN
7 2 (7.69%) Network Security
7 2 (7.69%) WLAN
8 1 (3.85%) PBX
8 1 (3.85%) Wi-Fi
General
1 4 (15.38%) Finance
2 2 (7.69%) Telecoms
3 1 (3.85%) Advertising
3 1 (3.85%) Banking
3 1 (3.85%) Law
3 1 (3.85%) Marketing
Libraries, Frameworks & Software Standards
1 1 (3.85%) LAMP
Miscellaneous
1 2 (7.69%) RSA SecurID
1 2 (7.69%) Video Conferencing
2 1 (3.85%) Client/Server
2 1 (3.85%) Computer Science
2 1 (3.85%) Digital Media
2 1 (3.85%) Smartphone
Operating Systems
1 25 (96.15%) Windows
2 12 (46.15%) Windows 7
3 11 (42.31%) Windows Server 2012
4 10 (38.46%) Windows Server
5 9 (34.62%) Windows 10
6 7 (26.92%) Windows Server 2008
7 3 (11.54%) Windows 8
8 2 (7.69%) Mac OS X
9 1 (3.85%) Mac OS
Processes & Methodologies
1 5 (19.23%) ITIL
2 3 (11.54%) ITIL V3
3 2 (7.69%) Business Continuity
3 2 (7.69%) Incident Management
3 2 (7.69%) Line Management
3 2 (7.69%) Project Management
3 2 (7.69%) Stakeholder Management
3 2 (7.69%) Time Management
3 2 (7.69%) Trend Analysis
4 1 (3.85%) Infrastructure Engineering
4 1 (3.85%) Problem Management
4 1 (3.85%) Problem-Solving
4 1 (3.85%) Service Delivery
4 1 (3.85%) Service Management
Programming Languages
1 2 (7.69%) PowerShell
Qualifications
1 4 (15.38%) Microsoft Certification
2 2 (7.69%) MCDST
3 1 (3.85%) CCNA
3 1 (3.85%) Cisco Certification
3 1 (3.85%) Computer Science Degree
3 1 (3.85%) Degree
3 1 (3.85%) MCITP
3 1 (3.85%) MCSA
3 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 2 (7.69%) SLA
System Software
1 21 (80.77%) Active Directory
2 2 (7.69%) Terminal Server
2 2 (7.69%) Virtual Machines
2 2 (7.69%) VMware Infrastructure
2 2 (7.69%) vSphere
3 1 (3.85%) Hyper-V
Systems Management
1 3 (11.54%) SCCM
2 2 (7.69%) WSUS
Vendors
1 22 (84.62%) Microsoft
2 7 (26.92%) VMware
3 3 (11.54%) Draytek
3 3 (11.54%) NETGEAR
4 2 (7.69%) CheckPoint
4 2 (7.69%) Cisco
4 2 (7.69%) Citrix
4 2 (7.69%) Meraki
5 1 (3.85%) Bloomberg
5 1 (3.85%) Reuters
5 1 (3.85%) TOWER Software