2nd Line Support Engineer Jobs in the City of London

Second Line Support Engineer
Central London > City of London

The median Second Line Support Engineer salary in the City of London is £34,000 per year according to job vacancies posted during the 6 months to 1 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 164 215 261
Rank change year-on-year +51 +46 -23
Permanent jobs requiring a 2nd Line Support Engineer 16 21 17
As % of all permanent jobs advertised in the City of London 0.48% 0.44% 0.24%
As % of the Job Titles category 0.50% 0.46% 0.25%
Number of salaries quoted 15 19 17
10th Percentile £27,800 £28,450 £28,950
25th Percentile £30,875 £33,625 £29,750
Median annual salary (50th Percentile) £34,000 £36,000 £31,500
Median % change year-on-year -5.56% +14.29% +3.28%
75th Percentile £40,000 £39,000 £33,250
90th Percentile £40,600 £41,600 £33,450
Central London median annual salary £34,000 £35,000 £31,500
% change year-on-year -2.86% +11.11% -3.08%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,224 4,573 6,753
% of permanent jobs with a recognized job title 95.90% 96.46% 95.56%
Number of salaries quoted 2,574 3,849 5,624
10th Percentile £41,250 £42,500 £45,000
25th Percentile £52,625 £55,000 £56,250
Median annual salary (50th Percentile) £73,000 £75,000 £72,500
Median % change year-on-year -2.67% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

2nd Line Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the City of London.

Salary trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Support Engineer in the City of London over the 6 months to 1 May 2024.

Salary histogram for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 1 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support Engineer in the job title.

1 15 (93.75%) Windows
2 12 (75.00%) Microsoft
3 10 (62.50%) Microsoft 365
4 9 (56.25%) Active Directory
4 9 (56.25%) Microsoft Office
5 8 (50.00%) Microsoft Exchange
6 7 (43.75%) Customer Service
6 7 (43.75%) Windows Server
7 6 (37.50%) Wi-Fi
7 6 (37.50%) Problem-Solving
8 5 (31.25%) Windows 10
8 5 (31.25%) VMware
8 5 (31.25%) SharePoint
8 5 (31.25%) Video Conferencing
9 4 (25.00%) Azure
9 4 (25.00%) LAN
9 4 (25.00%) WAN
9 4 (25.00%) DNS
10 3 (18.75%) Firewall
10 3 (18.75%) Time Management
10 3 (18.75%) DHCP
10 3 (18.75%) TCP/IP
10 3 (18.75%) Unified Communications
10 3 (18.75%) Entra ID
10 3 (18.75%) Social Skills
11 2 (12.50%) Windows Server 2016
11 2 (12.50%) Organisational Skills
11 2 (12.50%) Self-Motivation
11 2 (12.50%) Exchange Server 2010
11 2 (12.50%) Server Virtualisation

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (50.00%) Microsoft Exchange
2 5 (31.25%) SharePoint
3 2 (12.50%) Exchange Server 2007
3 2 (12.50%) Exchange Server 2010
3 2 (12.50%) Exchange Server 2013
4 1 (6.25%) Skype for Business
Applications
1 9 (56.25%) Microsoft Office
Cloud Services
1 10 (62.50%) Microsoft 365
2 4 (25.00%) Azure
3 3 (18.75%) Entra ID
4 1 (6.25%) OneDrive
Communications & Networking
1 6 (37.50%) Wi-Fi
2 4 (25.00%) DNS
2 4 (25.00%) LAN
2 4 (25.00%) WAN
3 3 (18.75%) DHCP
3 3 (18.75%) Firewall
3 3 (18.75%) TCP/IP
3 3 (18.75%) Unified Communications
4 2 (12.50%) VPN
5 1 (6.25%) Cisco IOS
5 1 (6.25%) Remote Desktop
5 1 (6.25%) Skype
5 1 (6.25%) Telepresence
General
1 3 (18.75%) Social Skills
2 2 (12.50%) Organisational Skills
3 1 (6.25%) Automotive
3 1 (6.25%) Finance
3 1 (6.25%) Law
3 1 (6.25%) Legal
3 1 (6.25%) Pharmaceutical
3 1 (6.25%) Telecoms
Miscellaneous
1 5 (31.25%) Video Conferencing
2 2 (12.50%) Self-Motivation
Operating Systems
1 15 (93.75%) Windows
2 7 (43.75%) Windows Server
3 5 (31.25%) Windows 10
4 2 (12.50%) Windows Server 2008
4 2 (12.50%) Windows Server 2012
4 2 (12.50%) Windows Server 2016
5 1 (6.25%) Windows 7
Processes & Methodologies
1 7 (43.75%) Customer Service
2 6 (37.50%) Problem-Solving
3 3 (18.75%) Time Management
4 2 (12.50%) ITIL
4 2 (12.50%) Server Virtualisation
5 1 (6.25%) Network Architecture
5 1 (6.25%) Proactive Maintenance
Qualifications
1 1 (6.25%) Degree
1 1 (6.25%) ITIL Foundation Certificate
1 1 (6.25%) Master's Degree
1 1 (6.25%) MBA
System Software
1 9 (56.25%) Active Directory
2 1 (6.25%) Firmware
2 1 (6.25%) Hyper-V
2 1 (6.25%) Virtual Desktop
2 1 (6.25%) Virtual Servers
2 1 (6.25%) VMware ESXi
2 1 (6.25%) VMware Infrastructure
2 1 (6.25%) VMware NSX
Systems Management
1 2 (12.50%) Microsoft Intune
1 2 (12.50%) SCCM
2 1 (6.25%) Backup Exec
2 1 (6.25%) vCenter Server
Vendors
1 12 (75.00%) Microsoft
2 5 (31.25%) VMware
3 2 (12.50%) Dell
3 2 (12.50%) HP
4 1 (6.25%) Apple
4 1 (6.25%) Cisco
4 1 (6.25%) Datto
4 1 (6.25%) iManage
4 1 (6.25%) Intapp
4 1 (6.25%) Polycom
4 1 (6.25%) ServiceNow
4 1 (6.25%) Ubiquiti
4 1 (6.25%) Veeam
4 1 (6.25%) Veritas