Period
to 25 May 2018

The median annual salary for a 2nd Line Support Engineer was £29,500 in advertised job vacancies in the City of London during the 6 months to 25 May 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
Central London > City of London
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 307 314 340
Rank change year-on-year +7 +26 +43
Permanent jobs requiring a 2nd Line Support Engineer 30 29 46
As % of all permanent IT jobs advertised in the City of London 0.28% 0.28% 0.34%
As % of the Job Titles category 0.29% 0.30% 0.36%
Number of salaries quoted 29 28 44
City of London median annual salary £29,500 £26,500 £29,500
Median salary % change year-on-year +11.32% -10.17% +3.51%
10th Percentile £25,000 £23,500 £23,275
90th Percentile £34,200 £31,225 £37,050
Central London median annual salary £30,000 £27,500 £30,000
% change year-on-year +9.09% -8.33% +5.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,284 9,786 12,955
% of permanent IT jobs with a recognized job title 95.94% 96.15% 95.89%
Number of salaries quoted 9,124 8,869 11,693
City of London median annual salary £62,000 £60,000 £57,500
Median salary % change year-on-year +3.33% +4.35% +4.55%
10th Percentile £36,250 £33,750 £32,750
90th Percentile £93,750 £91,250 £87,500
Central London median annual salary £60,000 £57,500 £55,000
% change year-on-year +4.35% +4.55% -

2nd Line Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the City of London.

Salary trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support Engineer in the City of London over the 6 months to 25 May 2018.

Salary histogram for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 25 May 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support Engineer in the job title.

1 28 (93.33%) Windows
2 25 (83.33%) Microsoft
3 24 (80.00%) Active Directory
3 24 (80.00%) Office 365
4 13 (43.33%) ITIL
5 12 (40.00%) Microsoft Office
5 12 (40.00%) Microsoft Certification
6 10 (33.33%) Windows Server
6 10 (33.33%) Finance
6 10 (33.33%) Blackberry
6 10 (33.33%) VMware
6 10 (33.33%) Windows 7
6 10 (33.33%) MS Exchange
7 9 (30.00%) Android
7 9 (30.00%) iPhone
7 9 (30.00%) Windows Server 2008
7 9 (30.00%) Exchange Server 2010
7 9 (30.00%) Windows Server 2012
8 8 (26.67%) Mobile Device Management
8 8 (26.67%) DNS
8 8 (26.67%) Firewall
9 7 (23.33%) Exchange Server 2007
10 6 (20.00%) VLAN
10 6 (20.00%) Windows 10
11 5 (16.67%) Mac OS X
11 5 (16.67%) TCP/IP
11 5 (16.67%) WAN
11 5 (16.67%) LAN
12 4 (13.33%) Microsoft Azure
12 4 (13.33%) Draytek

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (33.33%) MS Exchange
2 9 (30.00%) Exchange Server 2010
3 7 (23.33%) Exchange Server 2007
4 3 (10.00%) Exchange Server 2013
4 3 (10.00%) SharePoint
Applications
1 12 (40.00%) Microsoft Office
Cloud Services
1 24 (80.00%) Office 365
2 4 (13.33%) Microsoft Azure
3 1 (3.33%) SaaS
Communications & Networking
1 8 (26.67%) DNS
1 8 (26.67%) Firewall
2 6 (20.00%) VLAN
3 5 (16.67%) LAN
3 5 (16.67%) TCP/IP
3 5 (16.67%) WAN
4 2 (6.67%) DHCP
4 2 (6.67%) Network Security
4 2 (6.67%) Wi-Fi
5 1 (3.33%) ADSL
5 1 (3.33%) Remote Desktop
5 1 (3.33%) VoIP
General
1 10 (33.33%) Finance
2 1 (3.33%) Advertising
2 1 (3.33%) Law
2 1 (3.33%) Legal
Miscellaneous
1 10 (33.33%) Blackberry
2 9 (30.00%) iPhone
3 2 (6.67%) RSA SecurID
4 1 (3.33%) BYOD
4 1 (3.33%) Smartphone
4 1 (3.33%) User Experience
Operating Systems
1 28 (93.33%) Windows
2 10 (33.33%) Windows 7
2 10 (33.33%) Windows Server
3 9 (30.00%) Android
3 9 (30.00%) Windows Server 2008
3 9 (30.00%) Windows Server 2012
4 6 (20.00%) Windows 10
5 5 (16.67%) Mac OS X
6 3 (10.00%) Mac OS
7 2 (6.67%) Windows 8
8 1 (3.33%) Apple iOS
Processes & Methodologies
1 13 (43.33%) ITIL
2 8 (26.67%) Mobile Device Management
3 2 (6.67%) Business Continuity
3 2 (6.67%) Time Management
4 1 (3.33%) Incident Management
4 1 (3.33%) ITSM
4 1 (3.33%) Knowledge Management
4 1 (3.33%) Problem-Solving
4 1 (3.33%) Service Delivery
Programming Languages
1 3 (10.00%) PowerShell
2 1 (3.33%) C
2 1 (3.33%) SQL
Qualifications
1 12 (40.00%) Microsoft Certification
2 2 (6.67%) MCSE
3 1 (3.33%) MCP
3 1 (3.33%) MCSA
3 1 (3.33%) MOS
Quality Assurance & Compliance
1 3 (10.00%) SLA
System Software
1 24 (80.00%) Active Directory
2 3 (10.00%) Hyper-V
3 2 (6.67%) Virtual Machines
3 2 (6.67%) VMware Infrastructure
3 2 (6.67%) vSphere
Systems Management
1 2 (6.67%) SCCM
Vendors
1 25 (83.33%) Microsoft
2 10 (33.33%) VMware
3 4 (13.33%) Draytek
3 4 (13.33%) NETGEAR
4 3 (10.00%) Apple
4 3 (10.00%) Cisco
5 2 (6.67%) Citrix
5 2 (6.67%) Meraki
6 1 (3.33%) Avaya
6 1 (3.33%) HP
6 1 (3.33%) ServiceNow