Period
to 20 November 2018

The median annual salary for a 2nd Line Support Engineer was £31,000 in advertised job vacancies in the City of London during the 6 months to 20 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
Central London > City of London
6 months to
20 Nov 2018
Same period 2017 Same period 2016
Rank 311 284 325
Rank change year-on-year -27 +41 +36
Permanent jobs requiring a 2nd Line Support Engineer 34 36 25
As % of all permanent IT jobs advertised in the City of London 0.30% 0.35% 0.22%
As % of the Job Titles category 0.32% 0.37% 0.22%
Number of salaries quoted 31 35 24
City of London median annual salary £31,000 £30,000 £28,750
Median salary % change year-on-year +3.33% +4.35% +6.48%
10th Percentile £26,250 £23,000 £23,575
90th Percentile £35,000 £35,550 £33,750
Central London median annual salary £31,000 £30,000 £28,750
% change year-on-year +3.33% +4.35% +4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,692 9,700 11,115
% of permanent IT jobs with a recognized job title 95.62% 94.94% 96.38%
Number of salaries quoted 9,553 8,789 10,133
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £34,700 £33,750
90th Percentile £93,750 £92,500 £88,750
Central London median annual salary £62,500 £58,500 £57,500
% change year-on-year +6.84% +1.74% +4.55%

2nd Line Support Engineer
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in the City of London.

Salary trend for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer
Salary Histogram in the City of London

The salary distribution of IT jobs citing 2nd Line Support Engineer in the City of London over the 6 months to 20 November 2018.

Salary histogram for 2nd Line Support Engineer in the City of London

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 20 November 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support Engineer in the job title.

1 31 (91.18%) Windows
2 28 (82.35%) Active Directory
3 25 (73.53%) Microsoft
4 20 (58.82%) Microsoft Office
5 19 (55.88%) Office 365
6 18 (52.94%) Windows 10
7 15 (44.12%) DHCP
7 15 (44.12%) DNS
8 14 (41.18%) Windows 7
9 10 (29.41%) SharePoint
10 9 (26.47%) MS Exchange
11 8 (23.53%) ITIL
11 8 (23.53%) Finance
12 7 (20.59%) Windows Server 2012
12 7 (20.59%) Windows Server
13 6 (17.65%) Incident Management
13 6 (17.65%) VLAN
13 6 (17.65%) Microsoft Certification
13 6 (17.65%) TCP/IP
14 5 (14.71%) VoIP
14 5 (14.71%) Windows Server 2008
14 5 (14.71%) SCCM
14 5 (14.71%) Ticket Management
15 4 (11.76%) Skype
15 4 (11.76%) Skype for Business
15 4 (11.76%) ITIL V3
15 4 (11.76%) VPN
15 4 (11.76%) Nortel
15 4 (11.76%) Citrix
16 3 (8.82%) Firewall

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (29.41%) SharePoint
2 9 (26.47%) MS Exchange
3 4 (11.76%) Skype for Business
4 2 (5.88%) Exchange Server 2013
5 1 (2.94%) Apache
5 1 (2.94%) Exchange Server 2007
5 1 (2.94%) IIS
5 1 (2.94%) nginx
Applications
1 20 (58.82%) Microsoft Office
Cloud Services
1 19 (55.88%) Office 365
2 2 (5.88%) Microsoft Azure
Communications & Networking
1 15 (44.12%) DHCP
1 15 (44.12%) DNS
2 6 (17.65%) TCP/IP
2 6 (17.65%) VLAN
3 5 (14.71%) VoIP
4 4 (11.76%) Skype
4 4 (11.76%) VPN
5 3 (8.82%) Firewall
5 3 (8.82%) Remote Desktop
5 3 (8.82%) WAN
6 2 (5.88%) LAN
6 2 (5.88%) WLAN
7 1 (2.94%) Internet
7 1 (2.94%) IP Telephony
7 1 (2.94%) MPLS
7 1 (2.94%) OSPF
7 1 (2.94%) PABX
7 1 (2.94%) PBX
7 1 (2.94%) SDH
7 1 (2.94%) Unified Communications
General
1 8 (23.53%) Finance
2 3 (8.82%) Telecoms
3 1 (2.94%) Advertising
3 1 (2.94%) Banking
3 1 (2.94%) Law
3 1 (2.94%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.94%) LAMP
Miscellaneous
1 3 (8.82%) Video Conferencing
2 1 (2.94%) Client/Server
2 1 (2.94%) Computer Science
2 1 (2.94%) Data Centre
2 1 (2.94%) Digital Media
2 1 (2.94%) Public Cloud
2 1 (2.94%) Self-Motivation
2 1 (2.94%) Smartphone
Operating Systems
1 31 (91.18%) Windows
2 18 (52.94%) Windows 10
3 14 (41.18%) Windows 7
4 7 (20.59%) Windows Server
4 7 (20.59%) Windows Server 2012
5 5 (14.71%) Windows Server 2008
6 3 (8.82%) Windows 8
7 1 (2.94%) Android
7 1 (2.94%) Apple iOS
7 1 (2.94%) Linux
7 1 (2.94%) Windows Server 2003
Processes & Methodologies
1 8 (23.53%) ITIL
2 6 (17.65%) Incident Management
3 5 (14.71%) Ticket Management
4 4 (11.76%) ITIL V3
5 3 (8.82%) Line Management
5 3 (8.82%) Project Management
5 3 (8.82%) Trend Analysis
6 2 (5.88%) Service Management
6 2 (5.88%) Stakeholder Management
7 1 (2.94%) Continuous Improvement
7 1 (2.94%) CRM
7 1 (2.94%) Customer Requirements
7 1 (2.94%) Infrastructure Engineering
7 1 (2.94%) Migration
7 1 (2.94%) Problem Management
7 1 (2.94%) Problem-Solving
7 1 (2.94%) Service Delivery
7 1 (2.94%) Time Management
Programming Languages
1 1 (2.94%) PowerShell
Qualifications
1 6 (17.65%) Microsoft Certification
2 3 (8.82%) MCDST
3 2 (5.88%) MCSA
3 2 (5.88%) Security Cleared
4 1 (2.94%) CCNA
4 1 (2.94%) Cisco Certification
4 1 (2.94%) Computer Science Degree
4 1 (2.94%) Degree
4 1 (2.94%) MCITP
4 1 (2.94%) MCSE
4 1 (2.94%) SC Cleared
Quality Assurance & Compliance
1 3 (8.82%) SLA
System Software
1 28 (82.35%) Active Directory
2 3 (8.82%) Terminal Server
3 1 (2.94%) Hyper-V
3 1 (2.94%) Microsoft Virtual Server
3 1 (2.94%) Virtual Servers
3 1 (2.94%) VMware Infrastructure
Systems Management
1 5 (14.71%) SCCM
2 3 (8.82%) WSUS
3 1 (2.94%) AirWatch
Vendors
1 25 (73.53%) Microsoft
2 4 (11.76%) Citrix
2 4 (11.76%) Nortel
3 3 (8.82%) VMware
4 2 (5.88%) CheckPoint
5 1 (2.94%) Bloomberg
5 1 (2.94%) Cisco
5 1 (2.94%) ConnectWise
5 1 (2.94%) Dell
5 1 (2.94%) HP
5 1 (2.94%) NetApp
5 1 (2.94%) Nokia
5 1 (2.94%) Remedy
5 1 (2.94%) Reuters
5 1 (2.94%) Sophos
5 1 (2.94%) TOWER Software