Period
to 11 December 2018

The median annual salary for a 2nd Line Support Engineer was £31,000 in advertised job vacancies in Central London during the 6 months to 11 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
London > Central London
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 333 336 359
Rank change year-on-year +3 +23 +17
Permanent jobs requiring a 2nd Line Support Engineer 54 52 38
As % of all permanent IT jobs advertised in Central London 0.40% 0.36% 0.28%
As % of the Job Titles category 0.42% 0.38% 0.29%
Number of salaries quoted 44 50 35
Central London median annual salary £31,000 £30,000 £29,000
Median salary % change year-on-year +3.33% +3.45% +4.50%
10th Percentile £26,250 £22,500 £24,300
90th Percentile £37,000 £35,100 £37,250
London median annual salary £31,500 £30,000 £29,000
% change year-on-year +5.00% +3.45% +7.41%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Central London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Central London
Permanent vacancies in Central London with a recognized job title 12,921 13,602 13,317
% of permanent IT jobs with a recognized job title 95.76% 95.23% 96.65%
Number of salaries quoted 11,600 12,049 12,108
Central London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £33,750 £34,000 £32,500
90th Percentile £92,500 £90,000 £87,500
London median annual salary £60,500 £60,000 £57,500
% change year-on-year +0.83% +4.35% +4.55%

2nd Line Support Engineer
Job Vacancy Trend in Central London

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised in Central London.

Job vacancy trend for 2nd Line Support Engineer in Central London

2nd Line Support Engineer
Salary Trend in Central London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer in Central London.

Salary trend for 2nd Line Support Engineer in Central London

2nd Line Support Engineer
Salary Histogram in Central London

The salary distribution of IT jobs citing 2nd Line Support Engineer in Central London over the 6 months to 11 December 2018.

Salary histogram for 2nd Line Support Engineer in Central London

2nd Line Support Engineer
Job Locations in Central London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Central London region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -10 36 £31,000 +3.33% 5
West End of London - 1 £30,000 -
Camden - 1 £27,500 -
City of Westminster - 1 £25,000 -
Lambeth - 1 £30,000 -
2nd Line Support Engineer
London

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in Central London

For the 6 months to 11 December 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Central London region featuring 2nd Line Support Engineer in the job title.

1 42 (77.78%) Windows
2 40 (74.07%) Active Directory
3 39 (72.22%) Microsoft
4 30 (55.56%) Office 365
5 26 (48.15%) Microsoft Office
6 23 (42.59%) MS Exchange
6 23 (42.59%) Windows 10
7 19 (35.19%) Windows 7
8 16 (29.63%) DHCP
8 16 (29.63%) DNS
9 13 (24.07%) ITIL
10 11 (20.37%) SharePoint
10 11 (20.37%) Windows Server
11 10 (18.52%) Windows Server 2008
12 9 (16.67%) Finance
12 9 (16.67%) Windows Server 2012
13 8 (14.81%) Citrix
13 8 (14.81%) Microsoft Certification
14 6 (11.11%) SCCM
14 6 (11.11%) VLAN
14 6 (11.11%) TCP/IP
15 5 (9.26%) Firewall
15 5 (9.26%) Service Management
15 5 (9.26%) Incident Management
15 5 (9.26%) Exchange Server 2013
15 5 (9.26%) Remote Desktop
15 5 (9.26%) Ticket Management
16 4 (7.41%) Skype
16 4 (7.41%) Windows 8
16 4 (7.41%) Video Conferencing

2nd Line Support Engineer Skill Set
Co-occurring IT Skills in Central London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (42.59%) MS Exchange
2 11 (20.37%) SharePoint
3 5 (9.26%) Exchange Server 2013
4 4 (7.41%) Skype for Business
5 3 (5.56%) Exchange Server 2007
5 3 (5.56%) Exchange Server 2010
6 1 (1.85%) Exchange Server 2003
Applications
1 26 (48.15%) Microsoft Office
Cloud Services
1 30 (55.56%) Office 365
2 1 (1.85%) Microsoft Azure
Communications & Networking
1 16 (29.63%) DHCP
1 16 (29.63%) DNS
2 6 (11.11%) TCP/IP
2 6 (11.11%) VLAN
3 5 (9.26%) Firewall
3 5 (9.26%) Remote Desktop
4 4 (7.41%) Skype
4 4 (7.41%) VoIP
4 4 (7.41%) VPN
5 3 (5.56%) WAN
6 2 (3.70%) Internet
6 2 (3.70%) LAN
6 2 (3.70%) NetScaler
6 2 (3.70%) PABX
6 2 (3.70%) WLAN
7 1 (1.85%) BGP
7 1 (1.85%) MPLS
7 1 (1.85%) OSPF
7 1 (1.85%) PBX
7 1 (1.85%) SSL
Database & Business Intelligence
1 1 (1.85%) SQL Server
General
1 9 (16.67%) Finance
2 3 (5.56%) Telecoms
3 2 (3.70%) Advertising
4 1 (1.85%) Banking
4 1 (1.85%) Law
4 1 (1.85%) Marketing
Miscellaneous
1 4 (7.41%) Video Conferencing
2 1 (1.85%) Client/Server
2 1 (1.85%) Data Centre
2 1 (1.85%) Digital Media
2 1 (1.85%) Driving Licence
2 1 (1.85%) Fat Client
2 1 (1.85%) Public Cloud
2 1 (1.85%) Self-Motivation
2 1 (1.85%) Smartphone
2 1 (1.85%) Thin Client
Operating Systems
1 42 (77.78%) Windows
2 23 (42.59%) Windows 10
3 19 (35.19%) Windows 7
4 11 (20.37%) Windows Server
5 10 (18.52%) Windows Server 2008
6 9 (16.67%) Windows Server 2012
7 4 (7.41%) Windows 8
8 3 (5.56%) Mac OS X
8 3 (5.56%) Windows Server 2003
9 2 (3.70%) Apple iOS
10 1 (1.85%) Android
10 1 (1.85%) Linux
10 1 (1.85%) Mac OS
10 1 (1.85%) Windows XP
Processes & Methodologies
1 13 (24.07%) ITIL
2 5 (9.26%) Incident Management
2 5 (9.26%) Service Management
2 5 (9.26%) Ticket Management
3 4 (7.41%) ITIL V3
4 3 (5.56%) Line Management
4 3 (5.56%) Patch Management
4 3 (5.56%) Project Management
4 3 (5.56%) Trend Analysis
5 2 (3.70%) Continuous Improvement
5 2 (3.70%) CRM
5 2 (3.70%) Problem-Solving
5 2 (3.70%) Stakeholder Management
5 2 (3.70%) Time Management
6 1 (1.85%) Computer Science
6 1 (1.85%) Customer Requirements
6 1 (1.85%) Infrastructure Engineering
6 1 (1.85%) Mentoring
6 1 (1.85%) Problem Management
6 1 (1.85%) Server Management
Programming Languages
1 2 (3.70%) PowerShell
2 1 (1.85%) Java
2 1 (1.85%) VB
2 1 (1.85%) VBA
Qualifications
1 8 (14.81%) Microsoft Certification
2 4 (7.41%) MCDST
3 2 (3.70%) MCSE
3 2 (3.70%) Security Cleared
4 1 (1.85%) A+ Certification
4 1 (1.85%) Computer Science Degree
4 1 (1.85%) Degree
4 1 (1.85%) MCITP
4 1 (1.85%) MCSA
4 1 (1.85%) Network+ Certification
4 1 (1.85%) SC Cleared
Quality Assurance & Compliance
1 3 (5.56%) SLA
System Software
1 40 (74.07%) Active Directory
2 3 (5.56%) Terminal Server
3 2 (3.70%) XenApp
3 2 (3.70%) XenDesktop
4 1 (1.85%) Hyper-V
4 1 (1.85%) Microsoft Virtual Server
4 1 (1.85%) Virtual Servers
Systems Management
1 6 (11.11%) SCCM
2 4 (7.41%) WSUS
3 2 (3.70%) AirWatch
3 2 (3.70%) XenMobile
4 1 (1.85%) Backup Exec
Vendors
1 39 (72.22%) Microsoft
2 8 (14.81%) Citrix
3 4 (7.41%) Nortel
4 2 (3.70%) CheckPoint
4 2 (3.70%) Sophos
4 2 (3.70%) VMware
5 1 (1.85%) Apple
5 1 (1.85%) Bloomberg
5 1 (1.85%) Cisco
5 1 (1.85%) ConnectWise
5 1 (1.85%) Dell
5 1 (1.85%) HP
5 1 (1.85%) Kaspersky
5 1 (1.85%) NetApp
5 1 (1.85%) Nokia
5 1 (1.85%) Remedy
5 1 (1.85%) Reuters
5 1 (1.85%) TOWER Software