Period
to 15 August 2018

The median annual salary for a Service Desk Support was £27,500 in advertised job vacancies in the City of London during the 6 months to 15 August 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
Central London > City of London
6 months to
15 Aug 2018
Same period 2017 Same period 2016
Rank 327 304 344
Rank change year-on-year -23 +40 +25
Permanent jobs requiring a Service Desk Support 24 32 39
As % of all permanent IT jobs advertised in the City of London 0.22% 0.31% 0.30%
As % of the Job Titles category 0.23% 0.33% 0.31%
Number of salaries quoted 24 32 35
City of London median annual salary £27,500 £30,500 £26,500
Median salary % change year-on-year -9.84% +15.09% -13.82%
10th Percentile £22,150 £23,300 £21,250
90th Percentile £37,250 £35,000 £33,750
Central London median annual salary £30,000 £30,000 £32,500
% change year-on-year - -7.69% +5.69%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 10,491 9,704 12,501
% of permanent IT jobs with a recognized job title 95.94% 95.31% 96.14%
Number of salaries quoted 9,330 8,776 11,387
City of London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £33,250 £32,950
90th Percentile £92,500 £92,500 £86,250
Central London median annual salary £60,000 £57,500 £57,500
% change year-on-year +4.35% - +4.55%

Service Desk Support
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support in the City of London

Service Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in the City of London.

Salary trend for Service Desk Support in the City of London

Service Desk Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support in the City of London over the 6 months to 15 August 2018.

Salary histogram for Service Desk Support in the City of London

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 15 August 2018, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support in the job title.

1 21 (87.50%) Windows
2 18 (75.00%) Microsoft Office
3 13 (54.17%) Microsoft
4 12 (50.00%) ITIL
4 12 (50.00%) Windows 7
5 11 (45.83%) Active Directory
6 8 (33.33%) Finance
7 6 (25.00%) Legal
7 6 (25.00%) MS Exchange
7 6 (25.00%) Windows 10
8 5 (20.83%) Problem-Solving
9 4 (16.67%) Cisco
9 4 (16.67%) VPN
9 4 (16.67%) Telecoms
9 4 (16.67%) Mobile Device Management
10 3 (12.50%) Video Conferencing
10 3 (12.50%) Android
10 3 (12.50%) Root Cause Analysis
10 3 (12.50%) Reinsurance
10 3 (12.50%) Analytical Skills
10 3 (12.50%) Citrix
10 3 (12.50%) Apple
10 3 (12.50%) Law
11 2 (8.33%) Degree
11 2 (8.33%) Cisco IOS
11 2 (8.33%) ITIL Certification
11 2 (8.33%) Remedy
11 2 (8.33%) DNS
11 2 (8.33%) VoIP
11 2 (8.33%) Microsoft Excel

Service Desk Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (25.00%) MS Exchange
2 1 (4.17%) Exchange Server 2010
Applications
1 18 (75.00%) Microsoft Office
2 2 (8.33%) Microsoft Excel
3 1 (4.17%) Microsoft PowerPoint
Business Applications
1 1 (4.17%) Remedy ITSM
Cloud Services
1 2 (8.33%) Office 365
Communications & Networking
1 4 (16.67%) VPN
2 2 (8.33%) Cisco IOS
2 2 (8.33%) DNS
2 2 (8.33%) LAN
2 2 (8.33%) TCP/IP
2 2 (8.33%) VoIP
3 1 (4.17%) DHCP
3 1 (4.17%) PBX
3 1 (4.17%) WAN
General
1 8 (33.33%) Finance
2 6 (25.00%) Legal
3 4 (16.67%) Telecoms
4 3 (12.50%) Law
5 1 (4.17%) Banking
5 1 (4.17%) Front Office
5 1 (4.17%) Investment Banking
5 1 (4.17%) Retail
Libraries, Frameworks & Software Standards
1 1 (4.17%) COM
Miscellaneous
1 3 (12.50%) Analytical Skills
1 3 (12.50%) Reinsurance
1 3 (12.50%) Video Conferencing
2 2 (8.33%) BYOD
3 1 (4.17%) Blackberry
3 1 (4.17%) Enterprise Software
3 1 (4.17%) Self-Motivation
Operating Systems
1 21 (87.50%) Windows
2 12 (50.00%) Windows 7
3 6 (25.00%) Windows 10
4 3 (12.50%) Android
5 1 (4.17%) Apple iOS
5 1 (4.17%) Windows 8
5 1 (4.17%) Windows Server 2003
Processes & Methodologies
1 12 (50.00%) ITIL
2 5 (20.83%) Problem-Solving
3 4 (16.67%) Mobile Device Management
4 3 (12.50%) Root Cause Analysis
5 1 (4.17%) Document Management
5 1 (4.17%) Hardware Maintenance
5 1 (4.17%) ITIL V3
5 1 (4.17%) Patch Management
5 1 (4.17%) Problem Management
5 1 (4.17%) Process Improvement
5 1 (4.17%) Risk Management
5 1 (4.17%) Service Delivery
5 1 (4.17%) Stakeholder Engagement
5 1 (4.17%) Statistics
5 1 (4.17%) Time Management
Programming Languages
1 1 (4.17%) PowerShell
Qualifications
1 2 (8.33%) Degree
1 2 (8.33%) ITIL Certification
2 1 (4.17%) HND
2 1 (4.17%) ITIL Foundation Certificate
2 1 (4.17%) MCP
2 1 (4.17%) MCSE
2 1 (4.17%) Microsoft Certification
2 1 (4.17%) MOS
System Software
1 11 (45.83%) Active Directory
2 2 (8.33%) XenApp
Systems Management
1 2 (8.33%) SCCM
2 1 (4.17%) DameWare
Vendors
1 13 (54.17%) Microsoft
2 4 (16.67%) Cisco
3 3 (12.50%) Apple
3 3 (12.50%) Citrix
4 2 (8.33%) MobileIron
4 2 (8.33%) Remedy
5 1 (4.17%) Bloomberg
5 1 (4.17%) BMC
5 1 (4.17%) FactSet
5 1 (4.17%) HP
5 1 (4.17%) iManage
5 1 (4.17%) Mitel
5 1 (4.17%) Reuters
5 1 (4.17%) ServiceNow