Period
to 16 January 2019

The median annual salary for a Service Desk Support was £30,500 in advertised job vacancies in the City of London during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Support
Central London > City of London
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 326 299 304
Rank change year-on-year -27 +5 +30
Permanent jobs requiring a Service Desk Support 12 34 35
As % of all permanent IT jobs advertised in the City of London 0.12% 0.33% 0.33%
As % of the Job Titles category 0.12% 0.35% 0.34%
Number of salaries quoted 12 26 34
City of London median annual salary £30,500 £33,750 £31,500
Median salary % change year-on-year -9.63% +7.14% +2.44%
10th Percentile £23,950 £25,750 £20,925
90th Percentile £35,225 £42,500 £42,125
Central London median annual salary £32,500 £32,500 £32,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
City of London
Permanent vacancies in the City of London with a recognized job title 9,784 9,836 10,303
% of permanent IT jobs with a recognized job title 95.67% 94.98% 96.69%
Number of salaries quoted 8,765 8,787 9,400
City of London median annual salary £65,000 £60,000 £57,500
Median salary % change year-on-year +8.33% +4.35% -
10th Percentile £36,250 £36,000 £33,500
90th Percentile £95,000 £93,750 £90,000
Central London median annual salary £62,500 £60,000 £57,500
% change year-on-year +4.17% +4.35% +4.55%

Service Desk Support
Job Vacancy Trend in the City of London

Job postings that featured Service Desk Support in the job title as a percentage of all IT jobs advertised in the City of London.

Job vacancy trend for Service Desk Support in the City of London

Service Desk Support
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Support in the City of London.

Salary trend for Service Desk Support in the City of London

Service Desk Support
Salary Histogram in the City of London

The salary distribution of IT jobs citing Service Desk Support in the City of London over the 6 months to 16 January 2019.

Salary histogram for Service Desk Support in the City of London

Service Desk Support Skill Set
Top 30 Co-occurring IT Skills in the City of London

For the 6 months to 16 January 2019, Service Desk Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring Service Desk Support in the job title.

1 7 (58.33%) Windows
2 6 (50.00%) ITIL
2 6 (50.00%) Microsoft
3 5 (41.67%) Finance
4 4 (33.33%) Active Directory
4 4 (33.33%) Microsoft Office
5 3 (25.00%) Legal
5 3 (25.00%) VMware
6 2 (16.67%) Self-Motivation
6 2 (16.67%) Remedy
6 2 (16.67%) MCSE
6 2 (16.67%) MS Exchange
6 2 (16.67%) DHCP
6 2 (16.67%) TCP/IP
6 2 (16.67%) DNS
6 2 (16.67%) SLA
6 2 (16.67%) Citrix
6 2 (16.67%) Microsoft Certification
6 2 (16.67%) Banking
6 2 (16.67%) Asset Management
6 2 (16.67%) Mentoring
6 2 (16.67%) Software License Management
6 2 (16.67%) Hyper-V
6 2 (16.67%) XenApp
6 2 (16.67%) Windows 7
6 2 (16.67%) Hudson
7 1 (8.33%) Trend Analysis
7 1 (8.33%) ITIL V3
7 1 (8.33%) Change Control
7 1 (8.33%) Root Cause Analysis

Service Desk Support Skill Set
Co-occurring IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) MS Exchange
2 1 (8.33%) SharePoint
Applications
1 4 (33.33%) Microsoft Office
Cloud Services
1 1 (8.33%) Office 365
Communications & Networking
1 2 (16.67%) DHCP
1 2 (16.67%) DNS
1 2 (16.67%) TCP/IP
2 1 (8.33%) Softphone
Development Applications
1 2 (16.67%) Hudson
General
1 5 (41.67%) Finance
2 3 (25.00%) Legal
3 2 (16.67%) Banking
4 1 (8.33%) Law
Miscellaneous
1 2 (16.67%) Self-Motivation
2 1 (8.33%) iPad
2 1 (8.33%) iPhone
2 1 (8.33%) Smartphone
Operating Systems
1 7 (58.33%) Windows
2 2 (16.67%) Windows 7
3 1 (8.33%) Mac OS
3 1 (8.33%) Windows 10
3 1 (8.33%) Windows 8
3 1 (8.33%) Windows Server
3 1 (8.33%) Windows Server 2008
Processes & Methodologies
1 6 (50.00%) ITIL
2 2 (16.67%) Asset Management
2 2 (16.67%) Mentoring
2 2 (16.67%) Software License Management
3 1 (8.33%) Change Control
3 1 (8.33%) ITIL V3
3 1 (8.33%) Root Cause Analysis
3 1 (8.33%) Service Delivery
3 1 (8.33%) Service Management
3 1 (8.33%) Stakeholder Management
3 1 (8.33%) Trend Analysis
Programming Languages
1 1 (8.33%) PowerShell
Qualifications
1 2 (16.67%) MCSE
1 2 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 2 (16.67%) SLA
System Software
1 4 (33.33%) Active Directory
2 2 (16.67%) Hyper-V
2 2 (16.67%) XenApp
Systems Management
1 1 (8.33%) SCCM
Vendors
1 6 (50.00%) Microsoft
2 3 (25.00%) VMware
3 2 (16.67%) Citrix
3 2 (16.67%) Remedy
4 1 (8.33%) BEA
4 1 (8.33%) Cisco
4 1 (8.33%) ServiceNow