The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 27 June 2017 with a comparison to the same period in the previous 2 years.

Service Management
England / West Midlands
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 104 59 96
Rank change year-on-year -45 +37  
Permanent jobs citing Service Management 140 248 146
As % of all permanent IT jobs advertised in the West Midlands 2.71% 4.03% 2.57%
As % of the Processes & Methodologies category 3.07% 4.54% 2.94%
Number of salaries quoted 80 145 108
Median salary £47,500 £40,000 £46,250
Median salary % change year-on-year +18.75% -13.51%  
90% offered a salary of more than £32,500 £22,500 £24,690
10% offered a salary of more than £75,250 £70,000 £63,950
UK excluding London median salary £44,000 £42,500 £45,000
% change year-on-year +3.52% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4558 5458 4965
As % of all permanent IT job vacancies advertised in the West Midlands 88.37% 88.69% 87.46%
Number of salaries quoted 3780 4225 4084
Median salary £42,500 £42,500 £42,500
90% offered a salary of more than £29,000 £26,500 £27,500
10% offered a salary of more than £62,500 £62,500 £65,000
UK excluding London median salary £45,000 £45,000 £44,000
% change year-on-year - +2.27%  

Service Management
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 3 months to 27 June 2017.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -37 70 £43,750 -12.50% 3
Coventry +9 28 £50,000 +42.85% 9
Warwickshire +5 12 £47,500 +5.55% 2
Staffordshire +13 6 £22,500 -35.71% 5
Solihull -8 5 £41,250 +83.33% 1
Shropshire -10 4 £46,313 +40.34%
Herefordshire - 3 - -
Worcestershire - 2 £57,500 -
Service Management
England

For the 6 months to 27 June 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 197 (74.06%) ITIL
2 101 (37.97%) Service Delivery
3 88 (33.08%) Data Centre
4 65 (24.44%) Finance
5 55 (20.68%) ITSM
6 54 (20.30%) Change Management
6 54 (20.30%) Problem Management
7 53 (19.92%) Project Management
8 52 (19.55%) ITIL V3
8 52 (19.55%) Analytical Skills
9 45 (16.92%) Continuous Improvement
10 44 (16.54%) Windows
10 44 (16.54%) Microsoft
11 40 (15.04%) Retail
12 38 (14.29%) Linux
12 38 (14.29%) Line Management
12 38 (14.29%) Degree
13 37 (13.91%) Incident Management
13 37 (13.91%) Management Information System
14 36 (13.53%) Capacity Planning
15 29 (10.90%) IBM
16 28 (10.53%) assyst
17 27 (10.15%) ServiceNow
17 27 (10.15%) PRINCE2
18 26 (9.77%) Microsoft Office
18 26 (9.77%) Microsoft Azure
19 25 (9.40%) Service Design
19 25 (9.40%) VMware
20 24 (9.02%) Process Improvement
21 23 (8.65%) Presales

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (0.75%) Cloud Foundry
1 2 (0.75%) JBoss
1 2 (0.75%) Tomcat
1 2 (0.75%) WebLogic
2 1 (0.38%) Confluence
2 1 (0.38%) IIS
2 1 (0.38%) MS Exchange
Applications
1 26 (9.77%) Microsoft Office
2 3 (1.13%) Microsoft Excel
3 2 (0.75%) Microsoft PowerPoint
3 2 (0.75%) MS Visio
Business Applications
1 28 (10.53%) assyst
2 11 (4.14%) Workfront
3 5 (1.88%) Remedy ITSM
4 3 (1.13%) Sentinel
Cloud Services
1 26 (9.77%) Microsoft Azure
2 22 (8.27%) Amazon AWS
3 20 (7.52%) PaaS
4 18 (6.77%) IaaS
5 13 (4.89%) Amazon EC2
6 9 (3.38%) Office 365
7 8 (3.01%) SaaS
8 2 (0.75%) OpenShift
Communications & Networking
1 9 (3.38%) Firewall
1 9 (3.38%) WAN
2 7 (2.63%) HTTP
2 7 (2.63%) SAN
3 6 (2.26%) DNS
3 6 (2.26%) Internet
4 5 (1.88%) BGP
4 5 (1.88%) Cisco ASA
4 5 (1.88%) SMTP
4 5 (1.88%) VLAN
5 4 (1.50%) LAN
5 4 (1.50%) TCP/IP
6 3 (1.13%) PABX
6 3 (1.13%) VoIP
7 2 (0.75%) Network Security
7 2 (0.75%) Wi-Fi
8 1 (0.38%) DHCP
8 1 (0.38%) Symposium
8 1 (0.38%) VPN
Database & Business Intelligence
1 19 (7.14%) SQL Server
2 13 (4.89%) DB2
2 13 (4.89%) MySQL
3 1 (0.38%) Oracle Database
3 1 (0.38%) Oracle Reports
3 1 (0.38%) SQL Server 2008
Development Applications
1 3 (1.13%) JIRA
2 1 (0.38%) Balsamiq Mockups
2 1 (0.38%) Git (software)
2 1 (0.38%) Jenkins
2 1 (0.38%) JUnit
2 1 (0.38%) Subversion
2 1 (0.38%) Visual Studio
General
1 65 (24.44%) Finance
2 40 (15.04%) Retail
3 15 (5.64%) Publishing
4 12 (4.51%) Legal
5 7 (2.63%) Manufacturing
6 6 (2.26%) Marketing
7 4 (1.50%) Automotive
7 4 (1.50%) Telecoms
8 3 (1.13%) Back Office
8 3 (1.13%) Banking
8 3 (1.13%) Law
9 2 (0.75%) Investment Banking
10 1 (0.38%) Advertising
10 1 (0.38%) Billing
10 1 (0.38%) Local Government
Job Titles
1 49 (18.42%) Analyst
1 49 (18.42%) Service Manager
2 26 (9.77%) IT Manager
3 24 (9.02%) Architect
4 19 (7.14%) IT Services Manager
5 17 (6.39%) Technical Leader
6 14 (5.26%) Data Centre Engineer
6 14 (5.26%) Delivery Manager
6 14 (5.26%) Solutions Architect
7 13 (4.89%) Monitoring Engineer
7 13 (4.89%) Services Delivery Manager
8 12 (4.51%) Support Analyst
9 11 (4.14%) Security Analyst
10 10 (3.76%) Head of Delivery
10 10 (3.76%) Head of Service Delivery
11 9 (3.38%) Commercial Manager
11 9 (3.38%) Service Analyst
12 8 (3.01%) Operations Analyst
12 8 (3.01%) Security Operations Analyst
12 8 (3.01%) Transition Manager
Libraries, Frameworks & Software Standards
1 4 (1.50%) .NET
1 4 (1.50%) CSS
1 4 (1.50%) HTML
2 2 (0.75%) CSS3
2 2 (0.75%) HTML5
2 2 (0.75%) J2EE
2 2 (0.75%) Middleware
2 2 (0.75%) REST
3 1 (0.38%) Ajax
3 1 (0.38%) ASP.NET
3 1 (0.38%) Django
3 1 (0.38%) Guice
3 1 (0.38%) jQuery
3 1 (0.38%) JSON
3 1 (0.38%) Play Framework
3 1 (0.38%) RESTful
3 1 (0.38%) Ruby on Rails
3 1 (0.38%) Spring
3 1 (0.38%) Twitter Bootstrap
3 1 (0.38%) WPF
Miscellaneous
1 88 (33.08%) Data Centre
2 52 (19.55%) Analytical Skills
3 37 (13.91%) Management Information System
4 14 (5.26%) Computer Science
5 13 (4.89%) CMDB
5 13 (4.89%) Freedom of Information
6 10 (3.76%) Cyber Attack
7 7 (2.63%) Virtual Team
8 6 (2.26%) Video Conferencing
9 3 (1.13%) CESG
9 3 (1.13%) Foreign Exchange (FX)
9 3 (1.13%) PMI
10 2 (0.75%) Enterprise Software
10 2 (0.75%) iPad
10 2 (0.75%) N-Tier
11 1 (0.38%) Driving Licence
11 1 (0.38%) Enterprise Storage
11 1 (0.38%) Mobile Banking
11 1 (0.38%) Mobile Computing
11 1 (0.38%) User Experience
Operating Systems
1 44 (16.54%) Windows
2 38 (14.29%) Linux
3 19 (7.14%) Unix
4 12 (4.51%) Windows Server
5 5 (1.88%) Windows 7
6 4 (1.50%) Solaris
7 3 (1.13%) Windows XP
8 2 (0.75%) Android
8 2 (0.75%) Apple iOS
8 2 (0.75%) CentOS
8 2 (0.75%) SUSE
8 2 (0.75%) Windows 10
8 2 (0.75%) Windows Server 2012
9 1 (0.38%) Windows 8
9 1 (0.38%) Windows Server 2008
Processes & Methodologies
1 197 (74.06%) ITIL
2 101 (37.97%) Service Delivery
3 55 (20.68%) ITSM
4 54 (20.30%) Change Management
4 54 (20.30%) Problem Management
5 53 (19.92%) Project Management
6 52 (19.55%) ITIL V3
7 45 (16.92%) Continuous Improvement
8 38 (14.29%) Line Management
9 37 (13.91%) Incident Management
10 36 (13.53%) Capacity Planning
11 27 (10.15%) PRINCE2
12 25 (9.40%) Service Design
13 24 (9.02%) Process Improvement
14 23 (8.65%) Information Security
14 23 (8.65%) Presales
15 21 (7.89%) IT Strategy
16 20 (7.52%) IT Governance
17 19 (7.14%) TOGAF
18 18 (6.77%) Agile Software Development
Programming Languages
1 20 (7.52%) SQL
2 11 (4.14%) PowerShell
3 9 (3.38%) C#
4 6 (2.26%) Bash Shell
4 6 (2.26%) VBScript
5 3 (1.13%) C
5 3 (1.13%) Java
5 3 (1.13%) Python
6 2 (0.75%) PHP
6 2 (0.75%) Ruby
6 2 (0.75%) Scala
7 1 (0.38%) JavaScript
7 1 (0.38%) Perl
7 1 (0.38%) PL/SQL
7 1 (0.38%) Shell Script
7 1 (0.38%) T-SQL
Qualifications
1 38 (14.29%) Degree
2 20 (7.52%) Security Cleared
3 19 (7.14%) ITIL Certification
4 17 (6.39%) CISSP
5 16 (6.02%) CISM
5 16 (6.02%) PMI Certification
5 16 (6.02%) SC Cleared
6 14 (5.26%) ISEB
7 13 (4.89%) PMP
8 12 (4.51%) Computer Science Degree
9 9 (3.38%) Microsoft Certification
10 7 (2.63%) CCNA
10 7 (2.63%) Cisco Certification
10 7 (2.63%) MCSA
10 7 (2.63%) MCSE
11 4 (1.50%) CISA
11 4 (1.50%) ITIL Foundation Certificate
12 3 (1.13%) MCP
12 3 (1.13%) VMware Certified Professional (VCP)
13 2 (0.75%) A+ Certification
Quality Assurance & Compliance
1 22 (8.27%) SLA
2 20 (7.52%) ISO/IEC 20000
3 11 (4.14%) ISO/IEC 27001
4 10 (3.76%) QA
5 8 (3.01%) PCI DSS
6 6 (2.26%) PMO
7 3 (1.13%) Cyber Essentials
7 3 (1.13%) Cyber Essentials PLUS
8 2 (0.75%) COBIT
8 2 (0.75%) Data Quality
8 2 (0.75%) Sarbanes-Oxley
9 1 (0.38%) ISO 9001
9 1 (0.38%) ISO/IEC 19770
System Software
1 21 (7.89%) VMware Infrastructure
2 15 (5.64%) Active Directory
3 13 (4.89%) Virtual Machines
4 2 (0.75%) Docker
4 2 (0.75%) Hyper-V
5 1 (0.38%) Microsoft Virtual Server
5 1 (0.38%) Virtual Servers
5 1 (0.38%) vSphere
Systems Management
1 21 (7.89%) SCCM
2 17 (6.39%) SCOM
2 17 (6.39%) Tivoli Storage Manager
3 13 (4.89%) SCVMM
3 13 (4.89%) Tivoli
4 10 (3.76%) QRadar
5 7 (2.63%) WSUS
6 6 (2.26%) Backup Exec
6 6 (2.26%) Microsoft Data Protection Manager
6 6 (2.26%) NetBackup
7 3 (1.13%) Nagios
8 1 (0.38%) Ansible
8 1 (0.38%) Cisco CUCM
8 1 (0.38%) Cisco UCCE
8 1 (0.38%) Control-M
8 1 (0.38%) ITRS Geneos
8 1 (0.38%) MAILsweeper
8 1 (0.38%) vCenter Server
Vendors
1 44 (16.54%) Microsoft
2 29 (10.90%) IBM
3 27 (10.15%) ServiceNow
4 25 (9.40%) VMware
5 21 (7.89%) Cisco
6 17 (6.39%) Juniper
7 16 (6.02%) NetApp
7 16 (6.02%) Remedy
8 15 (5.64%) BMC
8 15 (5.64%) Oracle
9 14 (5.26%) Citrix
10 13 (4.89%) HP
10 13 (4.89%) LANDesk
11 12 (4.51%) CheckPoint
11 12 (4.51%) EMC
12 8 (3.01%) SolarWinds
13 6 (2.26%) Apple
13 6 (2.26%) Red Hat
14 2 (0.75%) Adobe
15 1 (0.38%) Sun
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £30,000 to £50,000 per annum
Posted: 1 hour ago
Coventry, West Midlands (County)
Rebel Recruitment
Salary: From £30,000 to £50,000 per annum
Posted: 1 hour ago
Coventry, West Midlands (County)
Crimson Ltd
Salary: £35000 - £45000 per annum
Posted: 6 days ago
Warwickshire
Harvey Nash plc
Salary: £30000 - £35000 per annum
Posted: 6 days ago
Cannock, Staffordshire
Spring Technology
Salary: £26000.00 - £30000.00 per annum + £26,000-£30,000
Posted: 3 days ago
West Midlands
Online Resourcing
Salary: Salary negotiable plus car and broad ranging benefits
Posted: 22 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Salary: £50000.00 - £55000.00 per annum
Posted: 5 days ago
Cannock, Staffordshire
Spring Technology
Salary: bonus
Posted: 3 days ago
Coventry, West Midlands (County)
Harvey Nash plc
Salary: £30000 - £36000 per annum + 46 days hols + exc bens
Posted: 6 days ago
Solihull, West Midlands (County)
360 Resourcing Solutions
Salary: £18,000 - £23,000 per annum
Posted: 3 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 11 days ago
Coventry, West Midlands (County)
Lear Corporation
Salary: Competitive
Posted: 13 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + bonus
Posted: 12 days ago
Birmingham, West Midlands (County)
Colossus Associates
Salary: £40000 - £60000 per annum, Benefits 0
Posted: 4 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £28000 - £45000 per annum + Excellent bens incl good pension
Posted: 5 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 14 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £31,811 - 47,716 per year + Benefits
Posted: 21 days ago
Coventry, West Midlands (County)
The Coventry Building Society
Salary: £39,489 - 59,235 per year + Benefits
Posted: 21 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + Shift Allowance + bonus
Posted: 25 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 27 days ago
Stoke-On-Trent, Staffordshire
bet365
Salary: Competitive base salary + shift allowance + bonus
Posted: 25 days ago