Period
to 26 September 2020

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 26 September 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 67 62 56
Rank change year-on-year -5 -6 +39
Permanent jobs citing Service Management 97 325 385
As % of all permanent jobs advertised in the West Midlands 3.85% 4.33% 4.38%
As % of the Processes & Methodologies category 4.08% 4.68% 4.81%
Number of salaries quoted 80 249 220
Median annual salary £48,000 £46,000 £45,000
Median salary % change year-on-year +4.35% +2.22% -3.80%
10th Percentile £36,214 £29,477 £22,250
90th Percentile £67,875 £72,500 £60,000
England median annual salary £55,000 £50,000 £47,500
% change year-on-year +10.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 2,378 6,942 8,011
As % of all permanent IT jobs advertised in the West Midlands 94.48% 92.39% 91.16%
Number of salaries quoted 1,896 5,505 6,121
Median annual salary £48,500 £45,000 £44,000
Median salary % change year-on-year +7.78% +2.27% +10.00%
10th Percentile £30,125 £26,500 £26,000
90th Percentile £67,500 £70,000 £67,500
England median annual salary £57,500 £52,500 £50,000
% change year-on-year +9.52% +5.00% -

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Management in the West Midlands over the 6 months to 26 September 2020.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +23 25 £48,000 -12.73% 5
Worcestershire +38 22 £43,000 +56.36% 6
Birmingham -33 15 £50,000 +8.70% 1
Coventry +38 9 £46,250 +14.03% 1
Staffordshire +26 9 £48,500 -3.00% 2
Solihull +5 8 £42,500 +13.33% 3
Shropshire -1 4 £40,750 -22.38% 1
Wolverhampton +3 2 - -
Halesowen - 1 £23,500 -
Service Management
England

For the 6 months to 26 September 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 77 (79.38%) ITIL
2 33 (34.02%) Microsoft
3 31 (31.96%) Windows
4 30 (30.93%) Problem-Solving
5 23 (23.71%) ITIL Certification
6 22 (22.68%) ITSM
7 21 (21.65%) VMware
8 20 (20.62%) Service Delivery
8 20 (20.62%) Problem Management
9 19 (19.59%) VMware Infrastructure
10 18 (18.56%) Continuous Improvement
10 18 (18.56%) Analytical Skills
11 17 (17.53%) Public Sector
12 16 (16.49%) PowerShell
12 16 (16.49%) Enterprise Architecture
12 16 (16.49%) Agile Software Development
13 14 (14.43%) Disaster Recovery
13 14 (14.43%) Citrix
13 14 (14.43%) Active Directory
13 14 (14.43%) Change Control
14 13 (13.40%) Hyper-V
14 13 (13.40%) Azure
14 13 (13.40%) Project Management
14 13 (13.40%) Oracle
14 13 (13.40%) SQL Server
14 13 (13.40%) Finance
14 13 (13.40%) Asset Management
14 13 (13.40%) Windows Server
15 12 (12.37%) Incident Management
15 12 (12.37%) Degree

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.06%) BizTalk Server
1 2 (2.06%) SharePoint
1 2 (2.06%) SharePoint 2010
1 2 (2.06%) SharePoint 2013
2 1 (1.03%) MS Exchange
Applications
1 2 (2.06%) Microsoft Office
Business Applications
1 3 (3.09%) Oracle Applications
1 3 (3.09%) Workfront
2 1 (1.03%) SAP IS-U
Cloud Services
1 13 (13.40%) Azure
2 10 (10.31%) Office 365
3 6 (6.19%) Power Platform
4 2 (2.06%) Azure Active Directory
4 2 (2.06%) Dynamics 365
4 2 (2.06%) Power Automate
4 2 (2.06%) PowerApps
5 1 (1.03%) Boomi
Communications & Networking
1 8 (8.25%) SAN
2 6 (6.19%) DHCP
2 6 (6.19%) DNS
2 6 (6.19%) Remote Desktop
2 6 (6.19%) TCP/IP
3 5 (5.15%) Firewall
4 2 (2.06%) Intranet
4 2 (2.06%) NAS
5 1 (1.03%) Internet
5 1 (1.03%) LAN
5 1 (1.03%) WAN
Database & Business Intelligence
1 13 (13.40%) SQL Server
2 11 (11.34%) Data Warehouse
3 6 (6.19%) Power BI
4 4 (4.12%) MySQL
5 3 (3.09%) BusinessObjects
5 3 (3.09%) Enterprise Data Warehouse
5 3 (3.09%) OLAP
5 3 (3.09%) OLTP
5 3 (3.09%) Oracle Database
5 3 (3.09%) PostgreSQL
5 3 (3.09%) RDBMS
5 3 (3.09%) Relational Database
5 3 (3.09%) SAP BW
5 3 (3.09%) SQL Server 2012
5 3 (3.09%) SQL Server 2014
5 3 (3.09%) SQL Server 2016
6 1 (1.03%) IBM InfoSphere
6 1 (1.03%) SAP Data Services
6 1 (1.03%) Semantic Layer
6 1 (1.03%) SQL Server Analysis Services
Development Applications
1 3 (3.09%) GitLab
1 3 (3.09%) Jenkins
1 3 (3.09%) JIRA
1 3 (3.09%) Maven
2 1 (1.03%) ERwin
General
1 17 (17.53%) Public Sector
2 13 (13.40%) Finance
3 8 (8.25%) Police
4 3 (3.09%) Legal
5 2 (2.06%) Law
6 1 (1.03%) Aerospace
6 1 (1.03%) Local Government
Job Titles
1 12 (12.37%) Architect
2 11 (11.34%) Analyst
3 8 (8.25%) IT Engineer
3 8 (8.25%) IT Manager
4 7 (7.22%) Data Manager
4 7 (7.22%) Data Warehouse Manager
4 7 (7.22%) Infrastructure Engineer
4 7 (7.22%) IT Analyst
4 7 (7.22%) Software Analyst
4 7 (7.22%) Systems Engineer
5 6 (6.19%) Asset Management Analyst
5 6 (6.19%) Service Manager
5 6 (6.19%) Technical Architect
5 6 (6.19%) Technical Support
6 5 (5.15%) 3rd Line Engineer
6 5 (5.15%) Developer
6 5 (5.15%) Infrastructure Operations Engineer
6 5 (5.15%) Operations Engineer
7 4 (4.12%) Delivery Manager
7 4 (4.12%) IT Technical Manager
Libraries, Frameworks & Software Standards
1 8 (8.25%) Middleware
2 5 (5.15%) LDAP
3 3 (3.09%) SOAP
4 2 (2.06%) XML
4 2 (2.06%) XSLT
5 1 (1.03%) REST
5 1 (1.03%) Shiny
5 1 (1.03%) Web Services
Miscellaneous
1 18 (18.56%) Analytical Skills
2 6 (6.19%) Replication
2 6 (6.19%) Virtual Team
3 5 (5.15%) Clustering
3 5 (5.15%) Enterprise Storage
3 5 (5.15%) Management Information System
3 5 (5.15%) Self-Motivation
4 4 (4.12%) Data Centre
5 2 (2.06%) CMDB
6 1 (1.03%) Data Structures
6 1 (1.03%) Enterprise Software
6 1 (1.03%) Greenfield Project
6 1 (1.03%) Internet of Things
6 1 (1.03%) NHS
6 1 (1.03%) PMI
6 1 (1.03%) Smartphone
6 1 (1.03%) User Experience
Operating Systems
1 31 (31.96%) Windows
2 13 (13.40%) Windows Server
3 7 (7.22%) Linux
4 3 (3.09%) Windows 10
4 3 (3.09%) Windows Server 2012
5 2 (2.06%) Red Hat Enterprise Linux
Processes & Methodologies
1 77 (79.38%) ITIL
2 30 (30.93%) Problem-Solving
3 22 (22.68%) ITSM
4 20 (20.62%) Problem Management
4 20 (20.62%) Service Delivery
5 18 (18.56%) Continuous Improvement
6 16 (16.49%) Agile Software Development
6 16 (16.49%) Enterprise Architecture
7 14 (14.43%) Change Control
7 14 (14.43%) Disaster Recovery
8 13 (13.40%) Asset Management
8 13 (13.40%) Project Management
9 12 (12.37%) DevOps
9 12 (12.37%) Incident Management
10 10 (10.31%) Configuration Management
10 10 (10.31%) Performance Tuning
10 10 (10.31%) SDLC
11 9 (9.28%) Waterfall
12 8 (8.25%) Matrix Management
12 8 (8.25%) Performance Monitoring
Programming Languages
1 16 (16.49%) PowerShell
2 8 (8.25%) SQL
2 8 (8.25%) VBScript
3 6 (6.19%) T-SQL
4 3 (3.09%) ABAP
5 2 (2.06%) PL/SQL
6 1 (1.03%) R
Qualifications
1 23 (23.71%) ITIL Certification
2 12 (12.37%) Degree
3 9 (9.28%) MCSE
3 9 (9.28%) Microsoft Certification
4 8 (8.25%) MCSA
5 5 (5.15%) VMware Certified Professional (VCP)
6 3 (3.09%) ITIL Foundation Certificate
7 2 (2.06%) SC Cleared
7 2 (2.06%) Security Cleared
8 1 (1.03%) CNE
8 1 (1.03%) HND
8 1 (1.03%) MCP
8 1 (1.03%) Novell Certification
8 1 (1.03%) PMI Certification
Quality Assurance & Compliance
1 11 (11.34%) SLA
2 5 (5.15%) GDPR
3 2 (2.06%) Data Quality
3 2 (2.06%) ISO 9001
3 2 (2.06%) ISO/IEC 20000
3 2 (2.06%) ISO/IEC 27001
System Software
1 19 (19.59%) VMware Infrastructure
2 14 (14.43%) Active Directory
3 13 (13.40%) Hyper-V
4 6 (6.19%) vSphere
4 6 (6.19%) XenApp
5 5 (5.15%) VMware ESXi
6 3 (3.09%) Docker
7 2 (2.06%) Microsoft Virtual Server
7 2 (2.06%) Virtual Servers
Systems Management
1 5 (5.15%) Microsoft Clustering
2 3 (3.09%) Ansible
2 3 (3.09%) Puppet
3 2 (2.06%) Backup Exec
3 2 (2.06%) Microsoft Data Protection Manager
3 2 (2.06%) NetBackup
3 2 (2.06%) SCCM
3 2 (2.06%) SCOM
3 2 (2.06%) WSUS
Vendors
1 33 (34.02%) Microsoft
2 21 (21.65%) VMware
3 14 (14.43%) Citrix
4 13 (13.40%) Oracle
5 11 (11.34%) Cisco
6 7 (7.22%) Dell
7 6 (6.19%) Veeam
8 5 (5.15%) ServiceNow
8 5 (5.15%) Snow
9 3 (3.09%) Ivanti
9 3 (3.09%) Remedy
9 3 (3.09%) SAP
9 3 (3.09%) Tableau
10 2 (2.06%) EMC
10 2 (2.06%) NetApp
10 2 (2.06%) Red Hat
11 1 (1.03%) BMC
11 1 (1.03%) Infor
11 1 (1.03%) Riverbed
11 1 (1.03%) Splunk