Period
to 25 May 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 25 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
25 May 2018
Same period 2017 Same period 2016
Rank 64 109 87
Rank change year-on-year +45 -22 +26
Permanent jobs citing Service Management 376 263 376
As % of all permanent IT jobs advertised in the West Midlands 3.97% 2.73% 3.13%
As % of the Processes & Methodologies category 4.43% 3.02% 3.49%
Number of salaries quoted 214 172 241
West Midlands median annual salary £47,500 £45,500 £45,000
Median salary % change year-on-year +4.40% +1.11% -10.00%
10th Percentile £24,825 £26,250 £21,250
90th Percentile £67,500 £70,000 £75,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,489 8,709 10,761
As % of all permanent IT jobs advertised in the West Midlands 89.70% 90.47% 89.56%
Number of salaries quoted 6,490 7,109 8,613
West Midlands median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +6.25%
10th Percentile £26,250 £25,750 £25,000
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 25 May 2018.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 25 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +28 227 £47,500 -4.54% 6
Warwickshire +29 46 £48,500 +5.43% 13
Coventry -10 38 £42,500 -13.27% 1
Worcestershire +43 15 £51,270 +79.89% 2
Staffordshire +6 15 £45,000 +20.00% 4
Solihull +13 7 £39,250 +4.67%
Dudley -1 6 £37,500 +114.29%
Shropshire +11 5 £45,000 +19.60% 9
Herefordshire +19 1 £40,000 -
Service Management
England

For the 6 months to 25 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 265 (70.48%) ITIL
2 132 (35.11%) Service Delivery
3 122 (32.45%) Microsoft
4 102 (27.13%) Data Centre
5 92 (24.47%) ITIL V3
6 86 (22.87%) Self-Motivation
7 77 (20.48%) Degree
8 76 (20.21%) Project Management
9 75 (19.95%) PRINCE2
10 74 (19.68%) Windows
11 73 (19.41%) Problem-Solving
12 68 (18.09%) Presales
13 66 (17.55%) ITSM
14 63 (16.76%) Change Management
15 62 (16.49%) Due Diligence
16 61 (16.22%) Active Directory
17 60 (15.96%) Analytical Skills
18 58 (15.43%) Continuous Improvement
19 56 (14.89%) Line Management
20 55 (14.63%) Finance
21 48 (12.77%) Management Information System
22 46 (12.23%) ServiceNow
23 45 (11.97%) CMDB
23 45 (11.97%) Firewall
24 42 (11.17%) Microsoft Office
25 41 (10.90%) Computer Science Degree
26 40 (10.64%) CheckPoint
27 39 (10.37%) Cisco
28 38 (10.11%) Cisco Certification
28 38 (10.11%) Problem Management

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.32%) SharePoint
2 15 (3.99%) MS Exchange
3 6 (1.60%) BizTalk Server
3 6 (1.60%) Oracle SOA Suite
4 5 (1.33%) CMS
5 3 (0.80%) OpenEdge
6 2 (0.53%) Skype for Business
7 1 (0.27%) Apache Solr
7 1 (0.27%) Confluence
7 1 (0.27%) IIS
7 1 (0.27%) Moodle
Applications
1 42 (11.17%) Microsoft Office
2 8 (2.13%) Microsoft Excel
3 6 (1.60%) Spreadsheet
4 5 (1.33%) Microsoft PowerPoint
4 5 (1.33%) Microsoft Project
5 4 (1.06%) ProjectWise
6 3 (0.80%) MS Visio
Business Applications
1 13 (3.46%) Remedy ITSM
2 6 (1.60%) Dynamics AX
3 4 (1.06%) Dynamics CRM
4 3 (0.80%) assyst
4 3 (0.80%) Sentinel
5 2 (0.53%) NetSuite
6 1 (0.27%) SAP S/4HANA
6 1 (0.27%) SAP SD
6 1 (0.27%) SAP VC
Cloud Services
1 28 (7.45%) Microsoft Azure
2 18 (4.79%) Amazon AWS
3 17 (4.52%) IaaS
3 17 (4.52%) Office 365
3 17 (4.52%) PaaS
4 5 (1.33%) GitHub
5 3 (0.80%) SaaS
Communications & Networking
1 45 (11.97%) Firewall
2 26 (6.91%) VPN
3 21 (5.59%) BGP
3 21 (5.59%) OSPF
4 20 (5.32%) Cisco ASA
4 20 (5.32%) Cisco Nexus
4 20 (5.32%) DHCP
4 20 (5.32%) DNS
4 20 (5.32%) FWSM
4 20 (5.32%) IPsec
4 20 (5.32%) SNMP
4 20 (5.32%) Software-Defined Networking
5 19 (5.05%) Internet
6 13 (3.46%) WAN
7 6 (1.60%) Intranet
7 6 (1.60%) LAN
7 6 (1.60%) Telnet
7 6 (1.60%) Wireshark
8 5 (1.33%) FTP
8 5 (1.33%) Network Security
Database & Business Intelligence
1 18 (4.79%) SQL Server
2 14 (3.72%) Relational Database
3 12 (3.19%) SQL Server Integration Services
4 6 (1.60%) Data Warehouse
4 6 (1.60%) DTS
4 6 (1.60%) SQL Server 2008
4 6 (1.60%) SQL Server Analysis Services
4 6 (1.60%) SQL Server Reporting Services
5 5 (1.33%) Big Data
5 5 (1.33%) RDBMS
6 4 (1.06%) EDMS
6 4 (1.06%) GIS
7 2 (0.53%) Azure SQL Database
7 2 (0.53%) Crystal Reports
7 2 (0.53%) MySQL
7 2 (0.53%) NoSQL
7 2 (0.53%) Power BI
8 1 (0.27%) DataStax
8 1 (0.27%) Electronic Patient Records
8 1 (0.27%) MongoDB
Development Applications
1 20 (5.32%) VSS/SourceSafe
2 6 (1.60%) Team Foundation Server
2 6 (1.60%) Visual Studio
General
1 55 (14.63%) Finance
2 19 (5.05%) Publishing
3 14 (3.72%) Telecoms
4 12 (3.19%) Manufacturing
5 11 (2.93%) Law
6 10 (2.66%) Marketing
6 10 (2.66%) Retail
7 5 (1.33%) Banking
7 5 (1.33%) Legal
8 3 (0.80%) Back Office
8 3 (0.80%) Billing
9 1 (0.27%) Advertising
9 1 (0.27%) Automotive
9 1 (0.27%) Local Government
Job Titles
1 56 (14.89%) Analyst
2 49 (13.03%) Architect
3 25 (6.65%) Service Manager
4 23 (6.12%) Infrastructure Manager
4 23 (6.12%) Network Specialist
4 23 (6.12%) Senior Data Warehouse Specialist
4 23 (6.12%) Solutions Architect
5 21 (5.59%) IT Manager
6 20 (5.32%) Senior Network Specialist
7 19 (5.05%) Applications Support
8 18 (4.79%) Operations Manager
9 16 (4.26%) Developer
9 16 (4.26%) Support Engineer
9 16 (4.26%) Transition Manager
10 14 (3.72%) Applications Manager
10 14 (3.72%) Applications Specialist
10 14 (3.72%) Service Analyst
10 14 (3.72%) Support Manager
11 12 (3.19%) Applications Support Manager
11 12 (3.19%) Support Analyst
Libraries, Frameworks & Software Standards
1 20 (5.32%) LDAP
2 17 (4.52%) .NET
3 13 (3.46%) Web Services
4 6 (1.60%) JSON
4 6 (1.60%) LINQ
4 6 (1.60%) REST
4 6 (1.60%) SOAP
4 6 (1.60%) XML
4 6 (1.60%) XSLT
5 5 (1.33%) Software Packaging
6 4 (1.06%) CSS
6 4 (1.06%) HTML
6 4 (1.06%) RESTful
7 3 (0.80%) Middleware
8 2 (0.53%) RabbitMQ
9 1 (0.27%) Flash
9 1 (0.27%) Kafka
9 1 (0.27%) LAMP
9 1 (0.27%) LEMP Stack
9 1 (0.27%) Oracle Fusion
Miscellaneous
1 102 (27.13%) Data Centre
2 86 (22.87%) Self-Motivation
3 60 (15.96%) Analytical Skills
4 48 (12.77%) Management Information System
5 45 (11.97%) CMDB
6 20 (5.32%) PKI
7 16 (4.26%) Computer Science
8 7 (1.86%) iPhone
9 5 (1.33%) Public Cloud
9 5 (1.33%) Video Conferencing
10 4 (1.06%) Mobile App
11 3 (0.80%) AS400
11 3 (0.80%) CESG
11 3 (0.80%) Freedom of Information
11 3 (0.80%) iSeries
11 3 (0.80%) NHS
11 3 (0.80%) Smartphone
11 3 (0.80%) VLE
12 2 (0.53%) Client/Server
12 2 (0.53%) EFT
Operating Systems
1 74 (19.68%) Windows
2 30 (7.98%) Linux
3 16 (4.26%) Windows Server
4 12 (3.19%) Windows 7
5 10 (2.66%) Windows 10
6 7 (1.86%) Unix
7 3 (0.80%) AIX
7 3 (0.80%) Solaris
8 2 (0.53%) Android
8 2 (0.53%) Windows 8
9 1 (0.27%) Apple iOS
9 1 (0.27%) Windows Phone
9 1 (0.27%) Windows Phone 7
9 1 (0.27%) Windows Server 2003
9 1 (0.27%) Windows Server 2008
9 1 (0.27%) Windows Server 2012
Processes & Methodologies
1 265 (70.48%) ITIL
2 132 (35.11%) Service Delivery
3 92 (24.47%) ITIL V3
4 76 (20.21%) Project Management
5 75 (19.95%) PRINCE2
6 73 (19.41%) Problem-Solving
7 68 (18.09%) Presales
8 66 (17.55%) ITSM
9 63 (16.76%) Change Management
10 62 (16.49%) Due Diligence
11 58 (15.43%) Continuous Improvement
12 56 (14.89%) Line Management
13 38 (10.11%) Problem Management
14 36 (9.57%) Requirements Analysis
15 31 (8.24%) Integration Testing
16 29 (7.71%) CRM
16 29 (7.71%) Incident Management
17 27 (7.18%) TOGAF
18 25 (6.65%) Information Security
18 25 (6.65%) System Integration Testing
Programming Languages
1 30 (7.98%) SQL
2 16 (4.26%) C#
3 14 (3.72%) PowerShell
4 12 (3.19%) T-SQL
5 6 (1.60%) VB.NET
5 6 (1.60%) VBA
6 5 (1.33%) R
7 4 (1.06%) JavaScript
8 3 (0.80%) Lingo
9 1 (0.27%) Python
9 1 (0.27%) Ruby
Qualifications
1 77 (20.48%) Degree
2 41 (10.90%) Computer Science Degree
3 38 (10.11%) Cisco Certification
4 37 (9.84%) PMI Certification
4 37 (9.84%) PMP
5 36 (9.57%) CCNP
6 28 (7.45%) ISEB
6 28 (7.45%) Security Cleared
7 23 (6.12%) ITIL Certification
8 19 (5.05%) SC Cleared
9 17 (4.52%) CISSP
10 14 (3.72%) CEH
10 14 (3.72%) CompTIA Security+
10 14 (3.72%) PRINCE2 Practitioner
11 12 (3.19%) ISEB Practitioner
12 8 (2.13%) CCNA
13 7 (1.86%) Microsoft Certification
14 6 (1.60%) TOGAF Certification
15 4 (1.06%) MCSE
16 3 (0.80%) CISA
Quality Assurance & Compliance
1 26 (6.91%) SLA
2 18 (4.79%) ISO/IEC 27001
3 12 (3.19%) GPG13
4 8 (2.13%) ISO/IEC 20000
5 7 (1.86%) QA
6 6 (1.60%) ISO 9001
7 3 (0.80%) COBIT
7 3 (0.80%) Cyber Essentials
7 3 (0.80%) Cyber Essentials PLUS
7 3 (0.80%) PCI DSS
8 2 (0.53%) PMO
9 1 (0.27%) BS25999
9 1 (0.27%) ISO 22301
9 1 (0.27%) ISO 31000
System Software
1 61 (16.22%) Active Directory
2 29 (7.71%) VMware Infrastructure
3 10 (2.66%) Hyper-V
4 4 (1.06%) Docker
5 3 (0.80%) PowerHA
6 2 (0.53%) Microsoft App-V
6 2 (0.53%) Virtual Machines
7 1 (0.27%) VMware NSX
Systems Management
1 38 (10.11%) SCCM
2 36 (9.57%) Tivoli Storage Manager
3 8 (2.13%) SCVMM
4 7 (1.86%) Cisco IPCC
5 5 (1.33%) Microsoft Intune
6 3 (0.80%) Nagios
6 3 (0.80%) SCOM
6 3 (0.80%) Systems Management Server (SMS)
6 3 (0.80%) TeMIP
7 1 (0.27%) Netcool
Vendors
1 122 (32.45%) Microsoft
2 46 (12.23%) ServiceNow
3 40 (10.64%) CheckPoint
4 39 (10.37%) Cisco
5 32 (8.51%) Fortinet
6 31 (8.24%) Juniper
7 30 (7.98%) Citrix
7 30 (7.98%) VMware
8 29 (7.71%) F5
9 21 (5.59%) BMC
10 20 (5.32%) CA
11 19 (5.05%) NetApp
12 18 (4.79%) Apple
13 16 (4.26%) EMC
13 16 (4.26%) Oracle
14 14 (3.72%) Remedy
15 12 (3.19%) SAP
16 11 (2.93%) IBM
17 9 (2.39%) HP
18 8 (2.13%) Brocade