Service Management Jobs in the West Midlands

Service Management
England > West Midlands

The table below provides summary statistics for permanent job vacancies advertised in the West Midlands requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.

6 months to
30 May 2025
Same period 2024 Same period 2023
Rank 154 106 94
Rank change year-on-year -48 -12 -9
Permanent jobs citing Service Management 43 165 215
As % of all permanent jobs advertised in the West Midlands 1.04% 2.10% 3.55%
As % of the Processes & Methodologies category 1.14% 2.58% 3.66%
Number of salaries quoted 29 125 170
10th Percentile £39,350 £23,500 £32,500
25th Percentile £42,500 £28,501 £37,594
Median annual salary (50th Percentile) £51,800 £50,000 £54,500
Median % change year-on-year +3.60% -8.26% +9.00%
75th Percentile £55,000 £62,200 £68,438
90th Percentile £60,950 £71,500 £81,375
England median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% +4.76%

All Process and Methodology Skills
West Midlands

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the West Midlands.

Permanent vacancies with a requirement for process or methodology skills 3,781 6,392 5,868
As % of all permanent jobs advertised in the West Midlands 91.20% 81.17% 96.80%
Number of salaries quoted 1,553 4,666 3,157
10th Percentile £28,822 £26,250 £30,625
25th Percentile £37,000 £35,700 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £52,500
Median % change year-on-year +5.00% -4.76% +5.00%
75th Percentile £67,500 £65,000 £67,500
90th Percentile £78,750 £77,500 £78,750
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

Salary distribution for jobs citing Service Management in the West Midlands over the 6 months to 30 May 2025.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham 0 18 £48,000 -18.23% 34
Staffordshire -11 11 £52,137 +86.20% 24
Warwickshire -13 7 £52,093 +26.29% 8
Herefordshire - 6 £40,000 -
Coventry -8 1 - - 23
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.33%) Microsoft Exchange
1 1 (2.33%) SharePoint
Applications
1 1 (2.33%) Microsoft Office
Business Applications
1 3 (6.98%) Remedy ITSM
2 2 (4.65%) Infor M3
Cloud Services
1 15 (34.88%) Azure
2 11 (25.58%) AWS
3 6 (13.95%) Azure Sentinel
4 5 (11.63%) Entra ID
4 5 (11.63%) Power Platform
5 3 (6.98%) Microsoft 365
5 3 (6.98%) Power Automate
5 3 (6.98%) SaaS
6 2 (4.65%) Azure AI
6 2 (4.65%) Azure DevOps
6 2 (4.65%) Azure ExpressRoute
6 2 (4.65%) Azure Key Vault
6 2 (4.65%) Azure Monitor
6 2 (4.65%) Azure Service Bus
6 2 (4.65%) Cloud Computing
6 2 (4.65%) IaaS
6 2 (4.65%) PaaS
7 1 (2.33%) OneDrive
7 1 (2.33%) PowerApps
Communications & Networking
1 8 (18.60%) SD-WAN
1 8 (18.60%) WAN
2 6 (13.95%) VLAN
3 5 (11.63%) Firewall
4 4 (9.30%) DNS
5 3 (6.98%) Network Security
5 3 (6.98%) VPN
6 2 (4.65%) DHCP
6 2 (4.65%) TCP/IP
7 1 (2.33%) VoIP
7 1 (2.33%) Wi-Fi
Database & Business Intelligence
1 5 (11.63%) Power BI
2 2 (4.65%) BusinessObjects
2 2 (4.65%) Data Lake
2 2 (4.65%) Data Warehouse
2 2 (4.65%) MySQL
2 2 (4.65%) Oracle Database
2 2 (4.65%) SQL Server
2 2 (4.65%) SQL Server Integration Services
Development Applications
1 2 (4.65%) Git
General
1 16 (37.21%) Social Skills
2 7 (16.28%) Analytical Skills
2 7 (16.28%) Finance
3 4 (9.30%) Inclusion and Diversity
3 4 (9.30%) Law
3 4 (9.30%) Police
3 4 (9.30%) Retail
4 2 (4.65%) Banking
4 2 (4.65%) Documentation Skills
4 2 (4.65%) Legal
5 1 (2.33%) Influencing Skills
5 1 (2.33%) Local Government
5 1 (2.33%) Manufacturing
5 1 (2.33%) Marketing
5 1 (2.33%) Public Sector
Job Titles
1 7 (16.28%) Network Engineer
2 6 (13.95%) IT Manager
2 6 (13.95%) Service Manager
3 5 (11.63%) Infrastructure Engineer
4 4 (9.30%) Analyst
4 4 (9.30%) IT Services Manager
4 4 (9.30%) Lead
4 4 (9.30%) Senior
5 3 (6.98%) ICT Engineer
5 3 (6.98%) ICT Infrastructure Engineer
6 2 (4.65%) Applications Manager
6 2 (4.65%) Cloud Architect
6 2 (4.65%) Developer
6 2 (4.65%) Identity and Access Management Engineer
6 2 (4.65%) Identity Management Engineer
6 2 (4.65%) IT Analyst
6 2 (4.65%) IT Security Analyst
6 2 (4.65%) Process Engineer
6 2 (4.65%) Senior IT Security Analyst
6 2 (4.65%) Senior Security Analyst
Libraries, Frameworks & Software Standards
1 3 (6.98%) ARM Templates
2 2 (4.65%) .NET
2 2 (4.65%) Elastic Stack
2 2 (4.65%) JSON
2 2 (4.65%) SailPoint
2 2 (4.65%) XML
Miscellaneous
1 5 (11.63%) Management Information System
2 3 (6.98%) Security Posture
3 2 (4.65%) Data Centre
3 2 (4.65%) Enterprise Software
3 2 (4.65%) Legacy Systems
3 2 (4.65%) NHS
3 2 (4.65%) Product Ownership
4 1 (2.33%) SCADA
4 1 (2.33%) Virtual Team
Operating Systems
1 5 (11.63%) Windows
2 2 (4.65%) Linux
2 2 (4.65%) Red Hat Enterprise Linux
2 2 (4.65%) Windows Server
Processes & Methodologies
1 29 (67.44%) ITSM
2 25 (58.14%) ITIL
3 21 (48.84%) Continuous Improvement
4 14 (32.56%) Service Delivery
5 12 (27.91%) Agile
6 10 (23.26%) Problem-Solving
7 8 (18.60%) Project Management
7 8 (18.60%) Risk Management
8 7 (16.28%) Change Management
8 7 (16.28%) Collaborative Culture
8 7 (16.28%) DevOps
8 7 (16.28%) Roadmaps
9 6 (13.95%) Network Monitoring
9 6 (13.95%) Supplier Management
10 5 (11.63%) Artificial Intelligence
10 5 (11.63%) Incident Management
10 5 (11.63%) Infrastructure as Code
10 5 (11.63%) Infrastructure Engineering
10 5 (11.63%) Infrastructure Management
10 5 (11.63%) Stakeholder Management
Programming Languages
1 8 (18.60%) PowerShell
2 7 (16.28%) Python
3 4 (9.30%) SQL
4 2 (4.65%) Bash
4 2 (4.65%) Bicep
4 2 (4.65%) C#
4 2 (4.65%) Perl
4 2 (4.65%) R
Qualifications
1 6 (13.95%) Degree
2 5 (11.63%) Azure Certification
2 5 (11.63%) Security Cleared
3 3 (6.98%) AWS Certification
3 3 (6.98%) AWS Certified Solutions Architect
3 3 (6.98%) Computer Science Degree
3 3 (6.98%) DV Cleared
3 3 (6.98%) Microsoft Certification
4 2 (4.65%) DBS Check
5 1 (2.33%) CCNA
5 1 (2.33%) Cisco Certification
5 1 (2.33%) ITIL Certification
5 1 (2.33%) Network+ Certification
5 1 (2.33%) SC Cleared
5 1 (2.33%) TOGAF Certification
Quality Assurance & Compliance
1 6 (13.95%) ISO/IEC 20000
2 4 (9.30%) QA
3 3 (6.98%) COBIT
4 2 (4.65%) Data Quality
4 2 (4.65%) ISO/IEC 27001
4 2 (4.65%) SLA
System Software
1 3 (6.98%) Active Directory
2 2 (4.65%) Virtual Machines
3 1 (2.33%) BitLocker
3 1 (2.33%) Firmware
Systems Management
1 3 (6.98%) Terraform
2 2 (4.65%) Ansible
2 2 (4.65%) Progress Chef
2 2 (4.65%) Puppet
2 2 (4.65%) SCOM
2 2 (4.65%) Single Sign-On
3 1 (2.33%) SCCM
Vendors
1 10 (23.26%) Microsoft
2 8 (18.60%) Cisco
3 6 (13.95%) Avaya
3 6 (13.95%) ServiceNow
3 6 (13.95%) SolarWinds
3 6 (13.95%) Zscaler
4 3 (6.98%) Remedy
5 2 (4.65%) ArcSight
5 2 (4.65%) Databricks
5 2 (4.65%) Infor
5 2 (4.65%) Meraki
5 2 (4.65%) Okta
5 2 (4.65%) Oracle
5 2 (4.65%) Red Hat
5 2 (4.65%) Snow
5 2 (4.65%) Splunk
6 1 (2.33%) Apple
6 1 (2.33%) BMC
6 1 (2.33%) HP
6 1 (2.33%) MobileIron