Period
to 21 February 2020

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 February 2020 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
21 Feb 2020
Same period 2019 Same period 2018
Rank 75 51 83
Rank change year-on-year -24 +32 +5
Permanent jobs citing Service Management 237 394 348
As % of all permanent IT jobs advertised in the West Midlands 3.63% 4.96% 3.53%
As % of the Processes & Methodologies category 4.00% 5.39% 3.88%
Number of salaries quoted 160 195 203
West Midlands median annual salary £50,000 £45,000 £47,500
Median salary % change year-on-year +11.11% -5.26% +5.56%
10th Percentile £31,250 £22,000 £27,700
90th Percentile £72,500 £69,622 £68,750
England median annual salary £50,000 £47,500 £50,000
% change year-on-year +5.26% -5.00% +7.53%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 5,921 7,312 8,963
As % of all permanent IT jobs advertised in the West Midlands 90.81% 91.99% 90.88%
Number of salaries quoted 4,847 5,459 7,017
West Midlands median annual salary £47,250 £45,000 £42,000
Median salary % change year-on-year +5.00% +7.14% +3.70%
10th Percentile £27,500 £26,250 £25,000
90th Percentile £72,500 £70,000 £67,350
England median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 21 February 2020.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 21 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -34 86 £52,500 +14.13% 11
Warwickshire -1 40 £55,000 +10.00% 4
Worcestershire +13 32 £55,000 +129.17% 3
Solihull +10 27 £34,500 -32.68% 2
Coventry +22 24 £47,900 +62.02% 4
Staffordshire +2 10 £46,250 +69.97% 12
Shropshire +22 5 £35,000 - 1
Wolverhampton - 1 £47,500 - 1
Herefordshire - 1 £62,500 -
Service Management
England

For the 6 months to 21 February 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 156 (65.82%) ITIL
2 83 (35.02%) ITSM
3 79 (33.33%) Service Delivery
4 59 (24.89%) Change Management
4 59 (24.89%) Windows
5 56 (23.63%) Microsoft
6 54 (22.78%) AWS
7 51 (21.52%) Azure
8 50 (21.10%) VMware
9 48 (20.25%) Agile Software Development
9 48 (20.25%) SQL
10 45 (18.99%) DevOps
10 45 (18.99%) Data Centre
11 44 (18.57%) Active Directory
12 42 (17.72%) Project Management
12 42 (17.72%) VMware Infrastructure
13 40 (16.88%) SCCM
14 35 (14.77%) Service Delivery Management
15 33 (13.92%) Wireless
16 32 (13.50%) Stakeholder Management
16 32 (13.50%) User Experience
17 31 (13.08%) ITIL V3
17 31 (13.08%) Office 365
17 31 (13.08%) SaaS
17 31 (13.08%) Incident Management
18 30 (12.66%) ServiceNow
19 29 (12.24%) Degree
19 29 (12.24%) McAfee
19 29 (12.24%) Cisco
20 28 (11.81%) LAN

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.22%) WebSphere
2 9 (3.80%) MS Exchange
3 4 (1.69%) CMS
3 4 (1.69%) IIS
4 3 (1.27%) Exchange Server 2013
5 2 (0.84%) SharePoint
6 1 (0.42%) Skype for Business
Applications
1 25 (10.55%) Microsoft Office
2 3 (1.27%) Chatbot
3 2 (0.84%) Microsoft Excel
4 1 (0.42%) Microsoft PowerPoint
4 1 (0.42%) Microsoft Project
4 1 (0.42%) MS Visio
4 1 (0.42%) Spreadsheet
Business Applications
1 5 (2.11%) Dynamics CRM
2 4 (1.69%) Workfront
3 1 (0.42%) Remedy ITSM
3 1 (0.42%) SAP SM
Cloud Services
1 54 (22.78%) AWS
2 51 (21.52%) Azure
3 31 (13.08%) Office 365
3 31 (13.08%) SaaS
4 19 (8.02%) IaaS
5 18 (7.59%) PaaS
6 17 (7.17%) Amazon EC2
6 17 (7.17%) Amazon S3
6 17 (7.17%) AWS CloudFormation
6 17 (7.17%) Virtual Private Cloud
7 14 (5.91%) Azure Active Directory
8 13 (5.49%) Amazon CloudWatch
8 13 (5.49%) Amazon ECS
8 13 (5.49%) Cloud Computing
9 5 (2.11%) Dynamics 365
10 4 (1.69%) Amazon ELB
10 4 (1.69%) AWS Lambda
10 4 (1.69%) GitHub
10 4 (1.69%) Serverless
11 1 (0.42%) Mimecast
Communications & Networking
1 33 (13.92%) Wireless
2 28 (11.81%) LAN
2 28 (11.81%) WAN
3 23 (9.70%) DHCP
4 21 (8.86%) DNS
5 16 (6.75%) SMS
6 12 (5.06%) Firewall
7 10 (4.22%) SAN
8 5 (2.11%) Intranet
8 5 (2.11%) Network Security
9 4 (1.69%) MPLS
10 3 (1.27%) Internet
11 2 (0.84%) IP Telephony
11 2 (0.84%) Skype
11 2 (0.84%) TCP/IP
11 2 (0.84%) VoIP
11 2 (0.84%) VPN
12 1 (0.42%) Cisco IOS
12 1 (0.42%) Cisco IPT
12 1 (0.42%) VLAN
Database & Business Intelligence
1 19 (8.02%) SQL Server
2 17 (7.17%) Amazon RDS
3 13 (5.49%) Amazon DynamoDB
3 13 (5.49%) Azure SQL Database
4 3 (1.27%) Data Warehouse
5 2 (0.84%) Azure SQL Data Warehouse
5 2 (0.84%) Big Data
6 1 (0.42%) Data Lake
6 1 (0.42%) MongoDB
6 1 (0.42%) MS Access
6 1 (0.42%) MySQL
6 1 (0.42%) PostgreSQL
6 1 (0.42%) Power BI
6 1 (0.42%) SQL Server Reporting Services
Development Applications
1 21 (8.86%) JIRA
2 4 (1.69%) Jenkins
3 1 (0.42%) GitLab
General
1 26 (10.97%) Telecoms
2 21 (8.86%) Finance
3 16 (6.75%) Retail
4 7 (2.95%) Legal
5 6 (2.53%) Manufacturing
5 6 (2.53%) Public Sector
6 4 (1.69%) Marketing
7 3 (1.27%) Back Office
8 2 (0.84%) Financial Institution
9 1 (0.42%) Automotive
9 1 (0.42%) Law
Job Titles
1 46 (19.41%) IT Manager
2 45 (18.99%) Service Manager
3 30 (12.66%) Head of IT
4 26 (10.97%) IT Services Manager
5 24 (10.13%) Architect
6 20 (8.44%) Analyst
6 20 (8.44%) Infrastructure Engineer
7 19 (8.02%) Solutions Architect
8 17 (7.17%) Administrator
9 14 (5.91%) Support Engineer
10 12 (5.06%) Delivery Manager
11 10 (4.22%) Operations Manager
11 10 (4.22%) Systems Administrator
12 9 (3.80%) Cloud Architect
12 9 (3.80%) Cloud Solutions Architect
12 9 (3.80%) IT Engineer
12 9 (3.80%) Service Delivery Manager
13 8 (3.38%) Developer
13 8 (3.38%) Infrastructure Support
13 8 (3.38%) Infrastructure Support Engineer
Libraries, Frameworks & Software Standards
1 17 (7.17%) Web Services
2 7 (2.95%) .NET
3 4 (1.69%) HTML
4 3 (1.27%) ASP.NET Web Forms
4 3 (1.27%) Middleware
5 1 (0.42%) EDI
Miscellaneous
1 45 (18.99%) Data Centre
2 32 (13.50%) User Experience
3 25 (10.55%) CCTV
3 25 (10.55%) Management Information System
4 24 (10.13%) Self-Motivation
5 20 (8.44%) Private Cloud
6 18 (7.59%) Public Cloud
7 14 (5.91%) Hybrid Cloud
8 13 (5.49%) Analytical Skills
9 7 (2.95%) CMDB
10 6 (2.53%) Enterprise Storage
11 5 (2.11%) Handset
12 4 (1.69%) Driving Licence
12 4 (1.69%) NHS
12 4 (1.69%) PKI
12 4 (1.69%) Security Operations Centre
13 2 (0.84%) AS400
13 2 (0.84%) iSeries
13 2 (0.84%) Smartphone
14 1 (0.42%) Replication
Operating Systems
1 59 (24.89%) Windows
2 27 (11.39%) Linux
3 15 (6.33%) Windows Server
4 6 (2.53%) Windows 7
5 5 (2.11%) Solaris
6 4 (1.69%) Windows 10
7 3 (1.27%) Unix
8 1 (0.42%) Red Hat Enterprise Linux
8 1 (0.42%) Windows 8
8 1 (0.42%) Windows Server 2008
8 1 (0.42%) Windows Server 2012
8 1 (0.42%) Windows XP
Processes & Methodologies
1 156 (65.82%) ITIL
2 83 (35.02%) ITSM
3 79 (33.33%) Service Delivery
4 59 (24.89%) Change Management
5 48 (20.25%) Agile Software Development
6 45 (18.99%) DevOps
7 42 (17.72%) Project Management
8 35 (14.77%) Service Delivery Management
9 32 (13.50%) Stakeholder Management
10 31 (13.08%) Incident Management
10 31 (13.08%) ITIL V3
11 27 (11.39%) Technical Leadership
12 26 (10.97%) Migration
13 25 (10.55%) Infrastructure Engineering
14 24 (10.13%) Information Security
14 24 (10.13%) PRINCE2
14 24 (10.13%) Technical Architecture
15 23 (9.70%) Antivirus Management
16 22 (9.28%) Continuous Improvement
17 21 (8.86%) Line Management
Programming Languages
1 48 (20.25%) SQL
2 13 (5.49%) PowerShell
3 10 (4.22%) C
3 10 (4.22%) R
4 7 (2.95%) C#
5 6 (2.53%) Java
6 4 (1.69%) Lingo
6 4 (1.69%) Python
6 4 (1.69%) VBScript
7 3 (1.27%) Bash Shell
7 3 (1.27%) JavaScript
7 3 (1.27%) TypeScript
Qualifications
1 29 (12.24%) Degree
2 16 (6.75%) ITIL Certification
2 16 (6.75%) Microsoft Certification
3 15 (6.33%) Security Cleared
4 11 (4.64%) SC Cleared
5 10 (4.22%) CISSP
5 10 (4.22%) Computer Science Degree
6 5 (2.11%) MCSA
6 5 (2.11%) MCSE
7 4 (1.69%) CISM
8 3 (1.27%) HNC
9 2 (0.84%) APMP
9 2 (0.84%) CCNP
9 2 (0.84%) CESG Certified Professional
9 2 (0.84%) Cisco Certification
9 2 (0.84%) GIAC
9 2 (0.84%) HND
9 2 (0.84%) ISEB
9 2 (0.84%) SANS
10 1 (0.42%) CCA
Quality Assurance & Compliance
1 24 (10.13%) SLA
2 7 (2.95%) ISO/IEC 20000
2 7 (2.95%) ISO/IEC 27001
3 5 (2.11%) ISO 9001
4 4 (1.69%) BS25999
5 1 (0.42%) COBIT
5 1 (0.42%) PMO
System Software
1 44 (18.57%) Active Directory
2 42 (17.72%) VMware Infrastructure
3 26 (10.97%) Virtual Machines
4 23 (9.70%) VMware ESXi
5 16 (6.75%) Virtual Servers
6 14 (5.91%) Hyper-V
7 11 (4.64%) vSphere
8 5 (2.11%) Firmware
8 5 (2.11%) vCloud
9 4 (1.69%) Microsoft App-V
10 2 (0.84%) Microsoft Virtual Server
11 1 (0.42%) BitLocker
11 1 (0.42%) Docker
11 1 (0.42%) VMware Workstation
11 1 (0.42%) XenApp
11 1 (0.42%) XenDesktop
Systems Management
1 40 (16.88%) SCCM
2 15 (6.33%) vCenter Server
3 11 (4.64%) SCOM
4 6 (2.53%) Microsoft Intune
5 5 (2.11%) AirWatch
5 5 (2.11%) Backup Exec
5 5 (2.11%) McAfee ePO
5 5 (2.11%) Terraform
6 4 (1.69%) Ansible
6 4 (1.69%) Microsoft Data Protection Manager
6 4 (1.69%) NetBackup
6 4 (1.69%) Packer
6 4 (1.69%) WSUS
7 2 (0.84%) vRealize
8 1 (0.42%) Kubernetes
8 1 (0.42%) Nagios
8 1 (0.42%) Netcool
8 1 (0.42%) Norton AntiVirus
8 1 (0.42%) OpenView
8 1 (0.42%) Puppet
Vendors
1 56 (23.63%) Microsoft
2 50 (21.10%) VMware
3 30 (12.66%) ServiceNow
4 29 (12.24%) Cisco
4 29 (12.24%) McAfee
5 27 (11.39%) Oracle
6 23 (9.70%) HP
7 21 (8.86%) Dell
8 19 (8.02%) NetApp
8 19 (8.02%) SolarWinds
9 15 (6.33%) Fujitsu
10 13 (5.49%) 3PAR
10 13 (5.49%) Veeam
11 10 (4.22%) Dynatrace
11 10 (4.22%) Meraki
11 10 (4.22%) New Relic
12 9 (3.80%) Ivanti
13 7 (2.95%) Remedy
14 6 (2.53%) IBM
14 6 (2.53%) SAP