Period
to 19 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
19 Dec 2018
Same period 2017 Same period 2016
Rank 62 82 78
Rank change year-on-year +20 -4 +14
Permanent jobs citing Service Management 344 351 406
As % of all permanent IT jobs advertised in the West Midlands 4.25% 3.51% 3.65%
As % of the Processes & Methodologies category 4.67% 3.84% 3.99%
Number of salaries quoted 203 211 259
West Midlands median annual salary £42,500 £45,500 £42,765
Median salary % change year-on-year -6.59% +6.40% -14.47%
10th Percentile £22,000 £27,500 £22,750
90th Percentile £63,500 £68,750 £75,000
England median annual salary £47,500 £50,000 £47,500
% change year-on-year -5.00% +5.26% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,369 9,136 10,179
As % of all permanent IT jobs advertised in the West Midlands 91.03% 91.23% 91.59%
Number of salaries quoted 5,586 7,337 8,005
West Midlands median annual salary £45,000 £40,000 £41,500
Median salary % change year-on-year +12.50% -3.61% +3.75%
10th Percentile £26,250 £25,000 £25,000
90th Percentile £70,000 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 19 December 2018.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 19 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -7 213 £42,500 -5.56% 14
Warwickshire +57 27 £50,750 +39.04% 2
Worcestershire +20 22 £24,000 -61.60% 1
Coventry -9 21 £37,500 -21.05% 5
Solihull +19 20 £45,000 -10.00% 2
Staffordshire +23 8 £28,250 -35.80%
Dudley -14 7 £24,000 -26.15%
Shropshire -11 6 £55,000 +40.56%
Wednesbury - 6 £32,000 -
Walsall +2 2 £50,000 +53.85%
Service Management
England

For the 6 months to 19 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 263 (76.45%) ITIL
2 128 (37.21%) Service Delivery
3 101 (29.36%) Microsoft
4 97 (28.20%) ITIL V3
5 92 (26.74%) Data Centre
6 82 (23.84%) ITSM
7 81 (23.55%) PRINCE2
8 71 (20.64%) Windows
8 71 (20.64%) Self-Motivation
9 70 (20.35%) Project Management
10 66 (19.19%) Presales
11 61 (17.73%) GDPR
12 59 (17.15%) Degree
13 58 (16.86%) Data Protection
14 57 (16.57%) Line Management
14 57 (16.57%) VMware
15 56 (16.28%) Analytical Skills
16 55 (15.99%) Change Management
17 53 (15.41%) Active Directory
17 53 (15.41%) VMware Infrastructure
18 52 (15.12%) Microsoft Azure
18 52 (15.12%) Problem-Solving
19 49 (14.24%) Web Services
20 46 (13.37%) TOGAF
21 43 (12.50%) Amazon AWS
22 42 (12.21%) Firewall
23 41 (11.92%) Microsoft Office
23 41 (11.92%) SQL
24 38 (11.05%) Security Cleared
24 38 (11.05%) ServiceNow

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (5.81%) SharePoint
2 11 (3.20%) MS Exchange
3 3 (0.87%) Apache
3 3 (0.87%) nginx
4 2 (0.58%) BizTalk Server
4 2 (0.58%) IIS
4 2 (0.58%) Moodle
4 2 (0.58%) Oracle SOA Suite
5 1 (0.29%) Confluence
5 1 (0.29%) Exchange Server 2010
5 1 (0.29%) Skype for Business
5 1 (0.29%) Tomcat
Applications
1 41 (11.92%) Microsoft Office
2 25 (7.27%) Microsoft Excel
3 19 (5.52%) MS Visio
4 11 (3.20%) Microsoft Project
4 11 (3.20%) Spreadsheet
5 7 (2.03%) Microsoft PowerPoint
Business Applications
1 4 (1.16%) assyst
1 4 (1.16%) Remedy ITSM
1 4 (1.16%) Workfront
2 2 (0.58%) Line 500
2 2 (0.58%) Oracle EBS
2 2 (0.58%) Sage X3
2 2 (0.58%) Sentinel
Cloud Services
1 52 (15.12%) Microsoft Azure
2 43 (12.50%) Amazon AWS
3 27 (7.85%) Amazon EC2
3 27 (7.85%) Amazon S3
4 25 (7.27%) Azure Active Directory
5 24 (6.98%) Amazon CloudWatch
5 24 (6.98%) AWS CloudFormation
5 24 (6.98%) Virtual Private Cloud
6 22 (6.40%) PaaS
7 21 (6.10%) Cloud Computing
8 20 (5.81%) IaaS
9 17 (4.94%) Office 365
10 10 (2.91%) SaaS
11 7 (2.03%) Amazon SQS
12 5 (1.45%) AWS CloudTrail
13 3 (0.87%) AWS Elastic Beanstalk
13 3 (0.87%) GitHub
13 3 (0.87%) Route 53
13 3 (0.87%) Yammer
14 2 (0.58%) OneDrive
Communications & Networking
1 42 (12.21%) Firewall
2 19 (5.52%) WAN
3 12 (3.49%) Intrusion Detection
3 12 (3.49%) Network Security
4 11 (3.20%) Internet
5 8 (2.33%) LAN
6 7 (2.03%) Wireless
7 6 (1.74%) Skype
8 3 (0.87%) DNS
8 3 (0.87%) OpenVPN
8 3 (0.87%) Unified Communications
8 3 (0.87%) VPN
9 2 (0.58%) SAN
9 2 (0.58%) TCP/IP
9 2 (0.58%) Wi-Fi
Database & Business Intelligence
1 27 (7.85%) Amazon RDS
2 24 (6.98%) Amazon DynamoDB
2 24 (6.98%) Azure SQL Database
3 21 (6.10%) SQL Server
4 9 (2.62%) MySQL
5 4 (1.16%) Oracle Database
6 3 (0.87%) Amazon Aurora
6 3 (0.87%) Power BI
6 3 (0.87%) Redis
7 2 (0.58%) Data Warehouse
7 2 (0.58%) Informix
7 2 (0.58%) Relational Database
7 2 (0.58%) SQL Server Reporting Services
8 1 (0.29%) BusinessObjects Business Intelligence
8 1 (0.29%) Data Lake
8 1 (0.29%) Data Mart
8 1 (0.29%) DB2
8 1 (0.29%) DTS
8 1 (0.29%) SQL Server 2008
8 1 (0.29%) SQL Server Integration Services
Development Applications
1 8 (2.33%) Visual Studio
2 7 (2.03%) Git (software)
3 4 (1.16%) Jenkins
4 2 (0.58%) JIRA
5 1 (0.29%) Team Foundation Server
General
1 27 (7.85%) Finance
2 21 (6.10%) Publishing
3 14 (4.07%) Telecoms
4 13 (3.78%) Law
5 9 (2.62%) Advertising
6 8 (2.33%) Retail
7 4 (1.16%) Banking
7 4 (1.16%) Legal
7 4 (1.16%) Local Government
7 4 (1.16%) Manufacturing
8 2 (0.58%) Back Office
8 2 (0.58%) Games
Job Titles
1 66 (19.19%) Analyst
2 60 (17.44%) Architect
3 47 (13.66%) Service Manager
4 35 (10.17%) Solutions Architect
5 28 (8.14%) IT Manager
6 26 (7.56%) Service Analyst
7 22 (6.40%) IT Services Manager
8 21 (6.10%) Cloud Architect
8 21 (6.10%) Infrastructure Engineer
9 20 (5.81%) Delivery Manager
10 19 (5.52%) Support Analyst
11 18 (5.23%) Services Delivery Manager
12 17 (4.94%) Cloud Solutions Architect
12 17 (4.94%) Transition Manager
13 15 (4.36%) Service Desk Analyst
14 12 (3.49%) 1st Line Support
15 11 (3.20%) Coordinator
15 11 (3.20%) Infrastructure Manager
15 11 (3.20%) Project Coordinator
16 10 (2.91%) Support Specialist
Libraries, Frameworks & Software Standards
1 49 (14.24%) Web Services
2 6 (1.74%) SOAP
3 5 (1.45%) XML
4 3 (0.87%) HTML
4 3 (0.87%) LAMP
4 3 (0.87%) LEMP Stack
4 3 (0.87%) Middleware
4 3 (0.87%) REST
5 2 (0.58%) .NET
5 2 (0.58%) CSS
5 2 (0.58%) jQuery
5 2 (0.58%) Oracle Fusion
6 1 (0.29%) Ajax
6 1 (0.29%) AngularJS
6 1 (0.29%) Entity Framework
6 1 (0.29%) Java EE
6 1 (0.29%) JSON
6 1 (0.29%) KnockoutJS
6 1 (0.29%) Razor View Engine
6 1 (0.29%) Twitter Bootstrap
Miscellaneous
1 92 (26.74%) Data Centre
2 71 (20.64%) Self-Motivation
3 56 (16.28%) Analytical Skills
4 36 (10.47%) CMDB
5 30 (8.72%) Public Cloud
6 27 (7.85%) Management Information System
7 26 (7.56%) Private Cloud
8 23 (6.69%) Hybrid Cloud
9 15 (4.36%) PMI
10 8 (2.33%) Driving Licence
11 7 (2.03%) Distributed Denial-of-Service
11 7 (2.03%) Mobile Computing
12 5 (1.45%) NHS
13 3 (0.87%) Mobile App
13 3 (0.87%) Video Conferencing
13 3 (0.87%) Virtual Team
14 2 (0.58%) CESG
14 2 (0.58%) Freedom of Information
14 2 (0.58%) VLE
15 1 (0.29%) Smartphone
Operating Systems
1 71 (20.64%) Windows
2 29 (8.43%) Linux
3 27 (7.85%) Windows Server
4 16 (4.65%) Windows 10
5 14 (4.07%) Windows 7
6 11 (3.20%) Unix
7 8 (2.33%) Windows Server 2012
8 6 (1.74%) Red Hat Enterprise Linux
9 5 (1.45%) Windows Server 2003
10 3 (0.87%) AIX
10 3 (0.87%) Solaris
10 3 (0.87%) Ubuntu
11 2 (0.58%) Apple iOS
11 2 (0.58%) Windows Server 2008
12 1 (0.29%) Android
12 1 (0.29%) Windows Phone
12 1 (0.29%) Windows Phone 7
12 1 (0.29%) Windows XP
Processes & Methodologies
1 263 (76.45%) ITIL
2 128 (37.21%) Service Delivery
3 97 (28.20%) ITIL V3
4 82 (23.84%) ITSM
5 81 (23.55%) PRINCE2
6 70 (20.35%) Project Management
7 66 (19.19%) Presales
8 58 (16.86%) Data Protection
9 57 (16.57%) Line Management
10 55 (15.99%) Change Management
11 52 (15.12%) Problem-Solving
12 46 (13.37%) TOGAF
13 37 (10.76%) Technical Architecture
14 36 (10.47%) Agile Software Development
14 36 (10.47%) Incident Management
15 35 (10.17%) Load Balancing
15 35 (10.17%) Problem Management
16 31 (9.01%) Migration
17 28 (8.14%) Continuous Improvement
18 26 (7.56%) Business Intelligence
Programming Languages
1 41 (11.92%) SQL
2 23 (6.69%) PowerShell
3 11 (3.20%) Python
4 8 (2.33%) Bash Shell
5 6 (1.74%) C
6 4 (1.16%) VBScript
7 3 (0.87%) C#
7 3 (0.87%) JavaScript
7 3 (0.87%) PHP
7 3 (0.87%) Shell Script
8 2 (0.58%) T-SQL
9 1 (0.29%) Java
9 1 (0.29%) Lingo
9 1 (0.29%) PL/SQL
9 1 (0.29%) VB.NET
Qualifications
1 59 (17.15%) Degree
2 38 (11.05%) Security Cleared
3 30 (8.72%) ISEB
4 28 (8.14%) PMI Certification
5 19 (5.52%) CISSP
6 17 (4.94%) Cisco Certification
6 17 (4.94%) DV Cleared
6 17 (4.94%) ITIL Certification
6 17 (4.94%) Microsoft Certification
6 17 (4.94%) PMP
7 16 (4.65%) Computer Science Degree
8 14 (4.07%) CCNP
8 14 (4.07%) HNC
9 13 (3.78%) CEH
9 13 (3.78%) CompTIA Security+
9 13 (3.78%) ISEB Practitioner
9 13 (3.78%) MCSE
10 12 (3.49%) PRINCE2 Practitioner
11 11 (3.20%) MCSA
11 11 (3.20%) SC Cleared
Quality Assurance & Compliance
1 61 (17.73%) GDPR
2 35 (10.17%) SLA
3 24 (6.98%) ISO/IEC 27001
4 15 (4.36%) QA
5 13 (3.78%) GPG13
6 11 (3.20%) ISO/IEC 20000
7 5 (1.45%) BS25999
7 5 (1.45%) ISO 9001
7 5 (1.45%) PCI DSS
8 4 (1.16%) Cyber Essentials
8 4 (1.16%) Cyber Essentials PLUS
9 1 (0.29%) Data Quality
System Software
1 53 (15.41%) Active Directory
1 53 (15.41%) VMware Infrastructure
2 37 (10.76%) Hyper-V
3 24 (6.98%) Virtual Machines
4 7 (2.03%) Virtual Desktop
5 6 (1.74%) Virtual Servers
5 6 (1.74%) VMware ESXi
5 6 (1.74%) vSphere
6 5 (1.45%) XenApp
7 3 (0.87%) Docker
7 3 (0.87%) PowerHA
7 3 (0.87%) VirtualBox
8 1 (0.29%) Firmware
8 1 (0.29%) Microsoft Virtual Server
Systems Management
1 17 (4.94%) SCCM
2 10 (2.91%) Puppet
2 10 (2.91%) SCVMM
3 8 (2.33%) NetBackup
3 8 (2.33%) Terraform
4 7 (2.03%) Ansible
4 7 (2.03%) Forefront Identity Manager
4 7 (2.03%) Opscode Chef
5 6 (1.74%) Backup Exec
5 6 (1.74%) WSUS
6 4 (1.16%) Microsoft Data Protection Manager
7 3 (0.87%) AirWatch
7 3 (0.87%) Packer
7 3 (0.87%) Prometheus
8 2 (0.58%) SCOM
9 1 (0.29%) HP ALM
9 1 (0.29%) McAfee ePO
9 1 (0.29%) Microsoft Intune
9 1 (0.29%) OpenView Configuration Management
Vendors
1 101 (29.36%) Microsoft
2 57 (16.57%) VMware
3 38 (11.05%) ServiceNow
4 34 (9.88%) Citrix
5 24 (6.98%) Cisco
6 23 (6.69%) CheckPoint
7 19 (5.52%) NetApp
8 15 (4.36%) HP
8 15 (4.36%) Oracle
9 14 (4.07%) BMC
9 14 (4.07%) EMC
10 13 (3.78%) Remedy
11 11 (3.20%) Ivanti
12 10 (2.91%) Brocade
12 10 (2.91%) F5
12 10 (2.91%) Fortinet
12 10 (2.91%) Juniper
13 9 (2.62%) McAfee
14 7 (2.03%) SAP
15 6 (1.74%) Red Hat