Period
to 20 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
20 Oct 2018
Same period 2017 Same period 2016
Rank 53 90 74
Rank change year-on-year +37 -16 +30
Permanent jobs citing Service Management 389 322 463
As % of all permanent IT jobs advertised in the West Midlands 4.54% 3.26% 3.93%
As % of the Processes & Methodologies category 5.02% 3.56% 4.34%
Number of salaries quoted 216 175 292
West Midlands median annual salary £43,429 £47,500 £42,500
Median salary % change year-on-year -8.57% +11.76% -15.00%
10th Percentile £22,000 £31,250 £21,250
90th Percentile £60,000 £71,500 £75,000
England median annual salary £47,500 £48,000 £47,500
% change year-on-year -1.04% +1.05% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 7,754 9,038 10,656
As % of all permanent IT jobs advertised in the West Midlands 90.42% 91.48% 90.51%
Number of salaries quoted 5,937 7,390 8,330
West Midlands median annual salary £44,500 £40,000 £40,000
Median salary % change year-on-year +11.25% - -
10th Percentile £26,000 £25,500 £24,500
90th Percentile £67,500 £63,750 £65,000
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 20 October 2018.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 20 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 233 £45,000 - 6
Warwickshire +67 38 £51,500 +22.62% 8
Coventry -4 38 £37,500 -21.05% 1
Staffordshire +25 16 £28,250 +8.65% 3
Worcestershire +13 13 £24,000 -61.60% 2
Dudley - 13 £26,000 -
Solihull +2 12 £24,000 -52.00% 3
Shropshire +2 6 £55,000 - 4
Wednesbury - 6 £32,000 -
Wolverhampton +5 2 - - 1
Walsall - 2 £50,000 -
Service Management
England

For the 6 months to 20 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 294 (75.58%) ITIL
2 139 (35.73%) Service Delivery
3 130 (33.42%) ITIL V3
4 118 (30.33%) ITSM
5 109 (28.02%) Microsoft
6 105 (26.99%) Data Centre
7 93 (23.91%) Self-Motivation
8 90 (23.14%) PRINCE2
9 83 (21.34%) Presales
10 79 (20.31%) Problem-Solving
11 77 (19.79%) Windows
11 77 (19.79%) Change Management
12 73 (18.77%) Analytical Skills
13 71 (18.25%) Degree
14 67 (17.22%) Management Information System
15 64 (16.45%) Project Management
15 64 (16.45%) Active Directory
15 64 (16.45%) Continuous Improvement
16 56 (14.40%) ServiceNow
16 56 (14.40%) Line Management
17 55 (14.14%) VMware
18 53 (13.62%) VMware Infrastructure
19 48 (12.34%) CMDB
20 47 (12.08%) Data Protection
20 47 (12.08%) Firewall
20 47 (12.08%) Web Services
21 45 (11.57%) Security Cleared
22 44 (11.31%) TOGAF
22 44 (11.31%) SQL
22 44 (11.31%) GDPR

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (6.94%) SharePoint
2 22 (5.66%) MS Exchange
3 4 (1.03%) BizTalk Server
3 4 (1.03%) OpenEdge
3 4 (1.03%) Oracle SOA Suite
4 2 (0.51%) IIS
4 2 (0.51%) Moodle
5 1 (0.26%) Confluence
5 1 (0.26%) Skype for Business
5 1 (0.26%) Tomcat
Applications
1 34 (8.74%) Microsoft Office
2 26 (6.68%) Microsoft Excel
3 17 (4.37%) MS Visio
4 12 (3.08%) Microsoft PowerPoint
5 8 (2.06%) Spreadsheet
6 7 (1.80%) Microsoft Project
Business Applications
1 14 (3.60%) Remedy ITSM
2 10 (2.57%) assyst
3 7 (1.80%) Sentinel
4 6 (1.54%) Line 500
4 6 (1.54%) Sage X3
5 2 (0.51%) Workfront
Cloud Services
1 36 (9.25%) Microsoft Azure
2 28 (7.20%) Amazon AWS
2 28 (7.20%) PaaS
3 25 (6.43%) IaaS
4 16 (4.11%) Azure Active Directory
4 16 (4.11%) Office 365
5 15 (3.86%) Amazon CloudWatch
5 15 (3.86%) Amazon EC2
5 15 (3.86%) Amazon S3
5 15 (3.86%) AWS CloudFormation
5 15 (3.86%) Virtual Private Cloud
6 12 (3.08%) Cloud Computing
7 8 (2.06%) SaaS
8 7 (1.80%) Amazon SQS
9 5 (1.29%) AWS CloudTrail
10 2 (0.51%) OneDrive
11 1 (0.26%) Yammer
Communications & Networking
1 47 (12.08%) Firewall
2 30 (7.71%) Internet
3 25 (6.43%) WAN
4 17 (4.37%) LAN
5 14 (3.60%) VPN
6 8 (2.06%) Intrusion Detection
7 7 (1.80%) BGP
7 7 (1.80%) OSPF
7 7 (1.80%) TCP/IP
8 6 (1.54%) Network Security
8 6 (1.54%) Wireless
9 5 (1.29%) Cisco ASA
9 5 (1.29%) Cisco Nexus
9 5 (1.29%) DHCP
9 5 (1.29%) DNS
9 5 (1.29%) FWSM
9 5 (1.29%) IPsec
9 5 (1.29%) SNMP
9 5 (1.29%) Software-Defined Networking
10 4 (1.03%) Wi-Fi
Database & Business Intelligence
1 27 (6.94%) SQL Server
2 15 (3.86%) Amazon DynamoDB
2 15 (3.86%) Amazon RDS
2 15 (3.86%) Azure SQL Database
3 7 (1.80%) MySQL
3 7 (1.80%) Relational Database
4 6 (1.54%) Informix
5 3 (0.77%) DTS
5 3 (0.77%) SQL Server 2008
5 3 (0.77%) SQL Server Integration Services
6 2 (0.51%) NoSQL
6 2 (0.51%) Oracle Database
7 1 (0.26%) BusinessObjects Business Intelligence
7 1 (0.26%) Data Mart
7 1 (0.26%) Data Warehouse
7 1 (0.26%) DB2
7 1 (0.26%) SQL Server Reporting Services
Development Applications
1 10 (2.57%) Visual Studio
2 7 (1.80%) Git (software)
3 5 (1.29%) VSS/SourceSafe
4 3 (0.77%) Team Foundation Server
5 2 (0.51%) JIRA
6 1 (0.26%) Jenkins
General
1 40 (10.28%) Finance
2 31 (7.97%) Publishing
3 21 (5.40%) Law
4 16 (4.11%) Telecoms
5 12 (3.08%) Retail
6 8 (2.06%) Manufacturing
7 6 (1.54%) Banking
8 5 (1.29%) Local Government
9 4 (1.03%) Advertising
9 4 (1.03%) Legal
10 3 (0.77%) Back Office
11 2 (0.51%) Games
11 2 (0.51%) Marketing
12 1 (0.26%) Billing
Job Titles
1 71 (18.25%) Analyst
2 61 (15.68%) Architect
3 45 (11.57%) Service Manager
4 36 (9.25%) Solutions Architect
5 29 (7.46%) Transition Manager
6 24 (6.17%) 1st Line Support
7 22 (5.66%) Support Analyst
8 21 (5.40%) Service Analyst
9 19 (4.88%) IT Manager
10 18 (4.63%) Consultant
10 18 (4.63%) Support Engineer
11 17 (4.37%) Developer
11 17 (4.37%) Support Specialist
12 16 (4.11%) Infrastructure Manager
12 16 (4.11%) Service Desk Analyst
13 14 (3.60%) Operations Manager
14 13 (3.34%) IT Services Manager
15 12 (3.08%) 1st Line Support Engineer
15 12 (3.08%) Help Desk Support Engineer
15 12 (3.08%) Service Operations Manager
Libraries, Frameworks & Software Standards
1 47 (12.08%) Web Services
2 11 (2.83%) SOAP
3 10 (2.57%) HTML
3 10 (2.57%) XML
4 9 (2.31%) CSS
5 5 (1.29%) LDAP
5 5 (1.29%) REST
6 4 (1.03%) .NET
7 3 (0.77%) JSON
7 3 (0.77%) LINQ
7 3 (0.77%) Middleware
7 3 (0.77%) XSLT
8 2 (0.51%) jQuery
8 2 (0.51%) RabbitMQ
9 1 (0.26%) AngularJS
9 1 (0.26%) Entity Framework
9 1 (0.26%) KnockoutJS
9 1 (0.26%) Razor View Engine
9 1 (0.26%) Twitter Bootstrap
9 1 (0.26%) WCF
Miscellaneous
1 105 (26.99%) Data Centre
2 93 (23.91%) Self-Motivation
3 73 (18.77%) Analytical Skills
4 67 (17.22%) Management Information System
5 48 (12.34%) CMDB
6 23 (5.91%) Computer Science
7 17 (4.37%) Public Cloud
8 16 (4.11%) Driving Licence
9 15 (3.86%) Private Cloud
10 14 (3.60%) Mobile App
11 13 (3.34%) Hybrid Cloud
12 10 (2.57%) PMI
13 7 (1.80%) CESG
13 7 (1.80%) Freedom of Information
13 7 (1.80%) Video Conferencing
14 5 (1.29%) PKI
14 5 (1.29%) Virtual Team
15 3 (0.77%) Distributed Denial-of-Service
15 3 (0.77%) Mobile Computing
16 2 (0.51%) Enterprise Software
Operating Systems
1 77 (19.79%) Windows
2 23 (5.91%) Windows Server
3 19 (4.88%) Windows 7
4 18 (4.63%) Linux
5 16 (4.11%) Windows 10
6 15 (3.86%) Unix
7 8 (2.06%) Red Hat Enterprise Linux
8 7 (1.80%) Windows Server 2003
9 3 (0.77%) AIX
9 3 (0.77%) Apple iOS
9 3 (0.77%) Solaris
9 3 (0.77%) Windows Server 2012
10 2 (0.51%) Windows 8
10 2 (0.51%) Windows XP
11 1 (0.26%) Android
11 1 (0.26%) Data ONTAP
11 1 (0.26%) Windows Phone
11 1 (0.26%) Windows Phone 7
Processes & Methodologies
1 294 (75.58%) ITIL
2 139 (35.73%) Service Delivery
3 130 (33.42%) ITIL V3
4 118 (30.33%) ITSM
5 90 (23.14%) PRINCE2
6 83 (21.34%) Presales
7 79 (20.31%) Problem-Solving
8 77 (19.79%) Change Management
9 64 (16.45%) Continuous Improvement
9 64 (16.45%) Project Management
10 56 (14.40%) Line Management
11 47 (12.08%) Data Protection
12 44 (11.31%) TOGAF
13 41 (10.54%) Due Diligence
14 40 (10.28%) Incident Management
15 35 (9.00%) CRM
16 34 (8.74%) Information Security
16 34 (8.74%) Technical Architecture
17 32 (8.23%) Problem Management
18 30 (7.71%) Agile Software Development
Programming Languages
1 44 (11.31%) SQL
2 20 (5.14%) PowerShell
3 13 (3.34%) Python
4 10 (2.57%) JavaScript
5 6 (1.54%) Bash Shell
6 5 (1.29%) C#
7 4 (1.03%) T-SQL
8 3 (0.77%) C
8 3 (0.77%) VB.NET
9 1 (0.26%) Java
9 1 (0.26%) Lingo
9 1 (0.26%) PL/SQL
Qualifications
1 71 (18.25%) Degree
2 45 (11.57%) Security Cleared
3 41 (10.54%) ISEB
4 33 (8.48%) ITIL Certification
4 33 (8.48%) PMI Certification
5 30 (7.71%) CISSP
5 30 (7.71%) Computer Science Degree
6 27 (6.94%) PMP
7 26 (6.68%) SC Cleared
8 25 (6.43%) Cisco Certification
9 22 (5.66%) ISEB Practitioner
10 21 (5.40%) CEH
10 21 (5.40%) CompTIA Security+
10 21 (5.40%) PRINCE2 Practitioner
11 20 (5.14%) CCNP
12 19 (4.88%) Microsoft Certification
13 12 (3.08%) HNC
14 10 (2.57%) DV Cleared
14 10 (2.57%) MCP
14 10 (2.57%) MCSE
Quality Assurance & Compliance
1 44 (11.31%) GDPR
2 37 (9.51%) SLA
3 32 (8.23%) ISO/IEC 27001
4 18 (4.63%) GPG13
5 15 (3.86%) ISO/IEC 20000
5 15 (3.86%) QA
6 10 (2.57%) PCI DSS
7 9 (2.31%) Cyber Essentials
7 9 (2.31%) Cyber Essentials PLUS
8 2 (0.51%) BS25999
8 2 (0.51%) ISO 9001
9 1 (0.26%) Data Quality
System Software
1 64 (16.45%) Active Directory
2 53 (13.62%) VMware Infrastructure
3 26 (6.68%) Hyper-V
4 17 (4.37%) Virtual Machines
5 7 (1.80%) VMware ESXi
5 7 (1.80%) vSphere
5 7 (1.80%) XenApp
6 3 (0.77%) PowerHA
6 3 (0.77%) Virtual Desktop
7 2 (0.51%) Virtual Servers
8 1 (0.26%) Microsoft Virtual Server
Systems Management
1 17 (4.37%) SCCM
2 8 (2.06%) SCVMM
3 7 (1.80%) Ansible
3 7 (1.80%) Opscode Chef
3 7 (1.80%) Puppet
4 5 (1.29%) Terraform
5 4 (1.03%) SCOM
6 3 (0.77%) Cisco IPCC
6 3 (0.77%) Forefront Identity Manager
6 3 (0.77%) NetBackup
7 2 (0.51%) AirWatch
7 2 (0.51%) Backup Exec
7 2 (0.51%) Microsoft Data Protection Manager
7 2 (0.51%) Microsoft Intune
7 2 (0.51%) Nagios
7 2 (0.51%) WSUS
8 1 (0.26%) HP ALM
8 1 (0.26%) OpenView Configuration Management
Vendors
1 109 (28.02%) Microsoft
2 56 (14.40%) ServiceNow
3 55 (14.14%) VMware
4 40 (10.28%) Citrix
5 35 (9.00%) Cisco
6 32 (8.23%) CheckPoint
7 29 (7.46%) NetApp
8 21 (5.40%) BMC
9 19 (4.88%) EMC
9 19 (4.88%) Fortinet
9 19 (4.88%) Remedy
10 14 (3.60%) F5
10 14 (3.60%) Oracle
11 13 (3.34%) Juniper
11 13 (3.34%) SAP
12 10 (2.57%) HP
13 9 (2.31%) Sage
14 8 (2.06%) Brocade
14 8 (2.06%) Red Hat
15 5 (1.29%) CA