Period
to 23 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 88 69 90
Rank change year-on-year -19 +21 +16
Permanent jobs citing Service Management 336 443 317
As % of all permanent IT jobs advertised in the West Midlands 3.31% 3.86% 2.91%
As % of the Processes & Methodologies category 3.73% 4.33% 3.32%
Number of salaries quoted 194 280 234
West Midlands median annual salary £45,250 £42,632 £47,500
Median salary % change year-on-year +6.14% -10.25% -5.00%
10th Percentile £28,325 £22,444 £22,500
90th Percentile £68,000 £76,250 £70,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 9007 10237 9539
As % of all permanent IT jobs advertised in the West Midlands 88.84% 89.16% 87.66%
Number of salaries quoted 7281 8000 7868
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £25,500 £25,000 £24,750
90th Percentile £65,000 £63,750 £64,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 23 November 2017.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +2 228 £45,000 - 8
Coventry +19 43 £47,500 +28.38% 5
Shropshire +10 21 £37,621 -24.76% 1
Warwickshire -16 10 £36,500 -20.65% 3
Staffordshire -4 7 £29,500 -26.25% 2
Wolverhampton +10 6 £32,500 -10.96% 1
Solihull -8 6 £50,000 -35.48%
Worcestershire +1 5 £62,500 +30.21% 1
Herefordshire +4 1 - -
Walsall +1 1 £32,500 -23.53%
Dudley -4 1 £32,500 +38.30%
Service Management
England

For the 6 months to 23 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 244 (72.62%) ITIL
2 126 (37.50%) Service Delivery
3 123 (36.61%) Data Centre
4 107 (31.85%) Microsoft
5 82 (24.40%) Change Management
6 73 (21.73%) Windows
7 69 (20.54%) Problem Management
8 64 (19.05%) Project Management
9 62 (18.45%) Analytical Skills
10 55 (16.37%) ITSM
11 51 (15.18%) Incident Management
12 49 (14.58%) Finance
12 49 (14.58%) Line Management
13 48 (14.29%) ITIL V3
14 45 (13.39%) ServiceNow
15 44 (13.10%) Microsoft Azure
16 43 (12.80%) Linux
16 43 (12.80%) PRINCE2
17 39 (11.61%) Microsoft Office
17 39 (11.61%) Management Information System
17 39 (11.61%) SCCM
18 38 (11.31%) Active Directory
19 35 (10.42%) VMware
19 35 (10.42%) Agile Software Development
19 35 (10.42%) VMware Infrastructure
19 35 (10.42%) Degree
20 34 (10.12%) Continuous Improvement
20 34 (10.12%) Capacity Planning
21 33 (9.82%) SQL Server
22 32 (9.52%) Tivoli Storage Manager

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (3.27%) BizTalk Server
2 10 (2.98%) SharePoint
3 9 (2.68%) IIS
4 7 (2.08%) Apache
4 7 (2.08%) MS Exchange
5 6 (1.79%) Confluence
5 6 (1.79%) Oracle SOA Suite
6 3 (0.89%) Blackberry Enterprise Server
6 3 (0.89%) JBoss
6 3 (0.89%) Skype for Business
7 2 (0.60%) Tomcat
7 2 (0.60%) WebLogic
8 1 (0.30%) Apache Pig
8 1 (0.30%) Apache Spark
8 1 (0.30%) Cloud Foundry
8 1 (0.30%) WebSphere
Applications
1 39 (11.61%) Microsoft Office
2 8 (2.38%) Microsoft Excel
3 4 (1.19%) Microsoft Project
3 4 (1.19%) MS Visio
3 4 (1.19%) Spreadsheet
Business Applications
1 18 (5.36%) assyst
2 10 (2.98%) Workfront
3 7 (2.08%) BPCS
3 7 (2.08%) Remedy ITSM
4 1 (0.30%) Oracle Applications
Cloud Services
1 44 (13.10%) Microsoft Azure
2 26 (7.74%) Office 365
3 20 (5.95%) Amazon AWS
3 20 (5.95%) PaaS
4 18 (5.36%) IaaS
5 14 (4.17%) SaaS
6 7 (2.08%) Amazon EC2
7 5 (1.49%) AWS CloudFormation
8 1 (0.30%) Bluemix
8 1 (0.30%) GitHub
8 1 (0.30%) Google Cloud Platform
8 1 (0.30%) IBM Cloud
8 1 (0.30%) OpenShift
Communications & Networking
1 28 (8.33%) Firewall
2 12 (3.57%) WAN
3 8 (2.38%) DNS
4 7 (2.08%) DHCP
4 7 (2.08%) SAN
5 6 (1.79%) NAS
5 6 (1.79%) VPN
6 5 (1.49%) LAN
6 5 (1.49%) LDAP
6 5 (1.49%) Skype
6 5 (1.49%) TCP/IP
7 4 (1.19%) BGP
7 4 (1.19%) Unified Communications
7 4 (1.19%) VoIP
8 3 (0.89%) Internet
8 3 (0.89%) IPsec
8 3 (0.89%) OSPF
8 3 (0.89%) PABX
8 3 (0.89%) Symposium
9 2 (0.60%) Wi-Fi
Database & Business Intelligence
1 33 (9.82%) SQL Server
2 13 (3.87%) SQL Server Reporting Services
3 12 (3.57%) SQL Server Integration Services
4 7 (2.08%) Data Warehouse
4 7 (2.08%) MySQL
5 6 (1.79%) DTS
5 6 (1.79%) SQL Server 2008
5 6 (1.79%) SQL Server Analysis Services
6 5 (1.49%) Azure SQL Database
6 5 (1.49%) Power BI
6 5 (1.49%) Relational Database
7 2 (0.60%) BusinessObjects
7 2 (0.60%) DB2
7 2 (0.60%) Oracle BI EE
7 2 (0.60%) Oracle Database
7 2 (0.60%) RDBMS
7 2 (0.60%) SAP BW
8 1 (0.30%) Crystal Reports
8 1 (0.30%) OLAP
8 1 (0.30%) SAP HANA
Development Applications
1 8 (2.38%) JIRA
2 7 (2.08%) Team Foundation Server
3 6 (1.79%) Atlassian Bamboo
3 6 (1.79%) ClearQuest
3 6 (1.79%) Sonatype Nexus
3 6 (1.79%) Subversion
3 6 (1.79%) Visual Studio
4 4 (1.19%) Cucumber
5 1 (0.30%) Eclipse
5 1 (0.30%) Git (software)
5 1 (0.30%) gulp
5 1 (0.30%) Jenkins
5 1 (0.30%) Oracle Forms
5 1 (0.30%) Selenium
5 1 (0.30%) Vagrant
5 1 (0.30%) VSS/SourceSafe
5 1 (0.30%) webpack
General
1 49 (14.58%) Finance
2 23 (6.85%) Retail
3 18 (5.36%) Manufacturing
4 12 (3.57%) Legal
5 11 (3.27%) Banking
5 11 (3.27%) Telecoms
6 8 (2.38%) Publishing
7 7 (2.08%) Automotive
7 7 (2.08%) Law
8 6 (1.79%) Marketing
9 4 (1.19%) Investment Banking
Job Titles
1 52 (15.48%) Service Manager
2 38 (11.31%) Analyst
3 27 (8.04%) IT Manager
4 22 (6.55%) Technical Leader
5 21 (6.25%) Infrastructure Manager
6 17 (5.06%) Architect
6 17 (5.06%) Developer
7 16 (4.76%) Technical Manager
8 15 (4.46%) IT Services Manager
9 14 (4.17%) Service Analyst
9 14 (4.17%) Transition Manager
10 13 (3.87%) Support Engineer
10 13 (3.87%) Technical Services Manager
11 12 (3.57%) Support Manager
11 12 (3.57%) Technical Support
12 11 (3.27%) Data Centre Engineer
12 11 (3.27%) Monitoring Engineer
12 11 (3.27%) ServiceNow Developer
13 10 (2.98%) ITIL Manager
13 10 (2.98%) Senior Analyst
Libraries, Frameworks & Software Standards
1 17 (5.06%) XML
2 16 (4.76%) .NET
2 16 (4.76%) REST
2 16 (4.76%) SOAP
3 11 (3.27%) JSON
4 10 (2.98%) Web Services
5 7 (2.08%) EDI
6 6 (1.79%) CSS
6 6 (1.79%) HTML
6 6 (1.79%) LINQ
6 6 (1.79%) WAP
6 6 (1.79%) XSLT
7 5 (1.49%) AngularJS
7 5 (1.49%) Twitter Bootstrap
8 3 (0.89%) Ruby on Rails
9 2 (0.60%) J2EE
9 2 (0.60%) Software Packaging
10 1 (0.30%) LAMP
10 1 (0.30%) MDX
10 1 (0.30%) Middleware
Miscellaneous
1 123 (36.61%) Data Centre
2 62 (18.45%) Analytical Skills
3 39 (11.61%) Management Information System
4 13 (3.87%) CMDB
4 13 (3.87%) Video Conferencing
5 8 (2.38%) Computer Science
6 7 (2.08%) Clustering
6 7 (2.08%) Cyber Attack
6 7 (2.08%) Freedom of Information
7 6 (1.79%) NHS
7 6 (1.79%) Public Cloud
8 5 (1.49%) Enterprise Storage
9 4 (1.19%) PMI
10 3 (0.89%) Blackberry
10 3 (0.89%) Virtual Team
11 2 (0.60%) Fat Client
11 2 (0.60%) iPad
11 2 (0.60%) Private Cloud
11 2 (0.60%) RSA SecurID
11 2 (0.60%) Thin Client
Operating Systems
1 73 (21.73%) Windows
2 43 (12.80%) Linux
3 26 (7.74%) Unix
4 22 (6.55%) Windows Server
5 11 (3.27%) Windows 10
6 9 (2.68%) Windows 7
7 8 (2.38%) Windows Server 2008
8 6 (1.79%) Windows Server 2003
9 3 (0.89%) Android
9 3 (0.89%) Apple iOS
10 2 (0.60%) Mac OS X
10 2 (0.60%) Windows Mobile
10 2 (0.60%) Windows Server 2012
11 1 (0.30%) AIX
11 1 (0.30%) Mac OS
11 1 (0.30%) Solaris
11 1 (0.30%) Windows 8
Processes & Methodologies
1 244 (72.62%) ITIL
2 126 (37.50%) Service Delivery
3 82 (24.40%) Change Management
4 69 (20.54%) Problem Management
5 64 (19.05%) Project Management
6 55 (16.37%) ITSM
7 51 (15.18%) Incident Management
8 49 (14.58%) Line Management
9 48 (14.29%) ITIL V3
10 43 (12.80%) PRINCE2
11 35 (10.42%) Agile Software Development
12 34 (10.12%) Capacity Planning
12 34 (10.12%) Continuous Improvement
13 30 (8.93%) Configuration Management
14 28 (8.33%) Stakeholder Management
15 23 (6.85%) Change Control
16 22 (6.55%) Mentoring
16 22 (6.55%) Process Improvement
17 21 (6.25%) Information Security
18 19 (5.65%) ERP
Programming Languages
1 30 (8.93%) SQL
2 28 (8.33%) PowerShell
3 21 (6.25%) Java
4 14 (4.17%) C#
5 11 (3.27%) JavaScript
5 11 (3.27%) T-SQL
6 10 (2.98%) Python
7 9 (2.68%) Ruby
8 8 (2.38%) VBScript
9 6 (1.79%) Perl
9 6 (1.79%) VB.NET
10 3 (0.89%) Bash Shell
10 3 (0.89%) VB
11 1 (0.30%) ES6
Qualifications
1 35 (10.42%) Degree
2 22 (6.55%) ITIL Certification
3 19 (5.65%) ISEB
4 16 (4.76%) Microsoft Certification
4 16 (4.76%) Security Cleared
5 15 (4.46%) MCSE
5 15 (4.46%) SC Cleared
6 14 (4.17%) CISSP
7 13 (3.87%) Cisco Certification
7 13 (3.87%) PMI Certification
8 9 (2.68%) MCSA
8 9 (2.68%) PMP
9 8 (2.38%) Computer Science Degree
10 7 (2.08%) CCNP
10 7 (2.08%) CISM
11 6 (1.79%) CCNA
11 6 (1.79%) CEH
11 6 (1.79%) CompTIA Security+
11 6 (1.79%) MCITP
11 6 (1.79%) Security+ Certification
Quality Assurance & Compliance
1 25 (7.44%) SLA
2 12 (3.57%) ISO/IEC 20000
3 11 (3.27%) ISO/IEC 27001
4 6 (1.79%) GPG13
5 4 (1.19%) QA
6 3 (0.89%) Cyber Essentials
6 3 (0.89%) GDPR
7 2 (0.60%) COBIT
7 2 (0.60%) PCI DSS
8 1 (0.30%) Data Quality
8 1 (0.30%) PMO
System Software
1 38 (11.31%) Active Directory
2 35 (10.42%) VMware Infrastructure
3 21 (6.25%) Hyper-V
4 13 (3.87%) Virtual Machines
5 8 (2.38%) Docker
6 7 (2.08%) Virtual Desktop
7 6 (1.79%) UAG
8 3 (0.89%) VMware ESXi
8 3 (0.89%) vSphere
8 3 (0.89%) XenApp
8 3 (0.89%) XenDesktop
Systems Management
1 39 (11.61%) SCCM
2 32 (9.52%) Tivoli Storage Manager
3 25 (7.44%) SCOM
4 13 (3.87%) SCVMM
5 11 (3.27%) Tivoli
6 9 (2.68%) WSUS
7 8 (2.38%) Ansible
7 8 (2.38%) Microsoft Data Protection Manager
7 8 (2.38%) Opscode Chef
7 8 (2.38%) Puppet
8 7 (2.08%) Microsoft Intune
8 7 (2.08%) QRadar
9 6 (1.79%) Microsoft Clustering
10 5 (1.49%) Norton AntiVirus
10 5 (1.49%) Salt
11 4 (1.19%) Netcool
12 3 (0.89%) Cisco CUCM
12 3 (0.89%) Cisco IPCC
12 3 (0.89%) Cisco UCCE
12 3 (0.89%) NetBackup
Vendors
1 107 (31.85%) Microsoft
2 45 (13.39%) ServiceNow
3 35 (10.42%) VMware
4 26 (7.74%) Cisco
5 22 (6.55%) Citrix
6 21 (6.25%) BMC
7 19 (5.65%) CheckPoint
7 19 (5.65%) IBM
8 18 (5.36%) Remedy
9 17 (5.06%) Oracle
10 15 (4.46%) Juniper
10 15 (4.46%) SAP
11 14 (4.17%) LANDesk
12 13 (3.87%) NetApp
13 10 (2.98%) F5
13 10 (2.98%) SolarWinds
14 9 (2.68%) EMC
15 8 (2.38%) HP
16 7 (2.08%) Apple
16 7 (2.08%) QAD