Period
to 17 August 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
17 Aug 2018
Same period 2017 Same period 2016
Rank 52 104 62
Rank change year-on-year +52 -42 +40
Permanent jobs citing Service Management 401 280 504
As % of all permanent IT jobs advertised in the West Midlands 4.39% 2.81% 4.20%
As % of the Processes & Methodologies category 4.87% 3.08% 4.66%
Number of salaries quoted 216 168 319
West Midlands median annual salary £45,000 £47,500 £42,500
Median salary % change year-on-year -5.26% +11.76% -14.14%
10th Percentile £22,250 £31,250 £21,250
90th Percentile £58,750 £75,000 £75,000
England median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,237 9,094 10,822
As % of all permanent IT jobs advertised in the West Midlands 90.25% 91.40% 90.09%
Number of salaries quoted 6,311 7,518 8,501
West Midlands median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £26,000 £26,000 £24,250
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £50,000

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 17 August 2018.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 17 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +24 239 £45,000 - 18
Warwickshire +55 42 £50,000 -4.76% 4
Coventry -3 41 £40,000 -20.00% 7
Staffordshire +16 19 £41,250 +39.83% 3
Worcestershire +24 12 £45,500 -20.87%
Dudley - 11 £26,000 -
Solihull +8 10 £39,250 -4.85% 1
Shropshire +4 8 £55,000 -
Wolverhampton -8 2 - - 2
Walsall - 2 £50,000 -
Wednesbury - 2 £32,000 -
Service Management
England

For the 6 months to 17 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 282 (70.32%) ITIL
2 152 (37.91%) Service Delivery
3 122 (30.42%) ITIL V3
4 120 (29.93%) Microsoft
5 114 (28.43%) Data Centre
6 108 (26.93%) ITSM
7 101 (25.19%) Self-Motivation
8 97 (24.19%) PRINCE2
9 93 (23.19%) Presales
10 86 (21.45%) Problem-Solving
11 79 (19.70%) Windows
12 78 (19.45%) Continuous Improvement
13 75 (18.70%) Analytical Skills
14 74 (18.45%) Degree
14 74 (18.45%) Project Management
15 72 (17.96%) Active Directory
16 71 (17.71%) Change Management
17 69 (17.21%) Management Information System
18 64 (15.96%) Due Diligence
19 62 (15.46%) Line Management
20 57 (14.21%) Firewall
21 56 (13.97%) Finance
22 52 (12.97%) VMware
22 52 (12.97%) ServiceNow
22 52 (12.97%) CMDB
23 51 (12.72%) Citrix
24 50 (12.47%) VMware Infrastructure
25 46 (11.47%) ISEB
25 46 (11.47%) CheckPoint
26 45 (11.22%) Cisco

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (5.24%) SharePoint
2 18 (4.49%) MS Exchange
3 5 (1.25%) CMS
4 4 (1.00%) BizTalk Server
4 4 (1.00%) OpenEdge
4 4 (1.00%) Oracle SOA Suite
5 2 (0.50%) Moodle
5 2 (0.50%) Skype for Business
6 1 (0.25%) Confluence
6 1 (0.25%) IIS
6 1 (0.25%) Tomcat
Applications
1 39 (9.73%) Microsoft Office
2 26 (6.48%) Microsoft Excel
3 16 (3.99%) MS Visio
4 13 (3.24%) Microsoft PowerPoint
5 12 (2.99%) Spreadsheet
6 7 (1.75%) Microsoft Project
7 4 (1.00%) ProjectWise
Business Applications
1 17 (4.24%) Remedy ITSM
2 10 (2.49%) assyst
3 7 (1.75%) Sentinel
4 6 (1.50%) Line 500
4 6 (1.50%) Sage X3
5 3 (0.75%) Dynamics AX
6 2 (0.50%) NetSuite
7 1 (0.25%) Dynamics CRM
7 1 (0.25%) SAP S/4HANA
7 1 (0.25%) SAP SD
7 1 (0.25%) SAP VC
Cloud Services
1 31 (7.73%) Microsoft Azure
2 26 (6.48%) IaaS
2 26 (6.48%) PaaS
3 20 (4.99%) Amazon AWS
4 16 (3.99%) Office 365
5 3 (0.75%) Amazon CloudWatch
5 3 (0.75%) Amazon EC2
5 3 (0.75%) Amazon S3
5 3 (0.75%) AWS CloudFormation
5 3 (0.75%) Azure Active Directory
5 3 (0.75%) Cloud Computing
5 3 (0.75%) Virtual Private Cloud
6 2 (0.50%) Amazon SQS
6 2 (0.50%) OneDrive
7 1 (0.25%) AWS CloudTrail
7 1 (0.25%) GitHub
Communications & Networking
1 57 (14.21%) Firewall
2 26 (6.48%) WAN
3 25 (6.23%) Internet
4 24 (5.99%) VPN
5 15 (3.74%) LAN
6 14 (3.49%) BGP
6 14 (3.49%) OSPF
7 12 (2.99%) Cisco ASA
7 12 (2.99%) Cisco Nexus
7 12 (2.99%) DHCP
7 12 (2.99%) DNS
7 12 (2.99%) FWSM
7 12 (2.99%) IPsec
7 12 (2.99%) SNMP
7 12 (2.99%) Software-Defined Networking
8 6 (1.50%) TCP/IP
8 6 (1.50%) Telnet
8 6 (1.50%) Wireless
8 6 (1.50%) Wireshark
9 5 (1.25%) FTP
Database & Business Intelligence
1 24 (5.99%) SQL Server
2 13 (3.24%) Relational Database
3 7 (1.75%) SQL Server Integration Services
4 6 (1.50%) Informix
4 6 (1.50%) MySQL
5 5 (1.25%) Data Warehouse
6 4 (1.00%) EDMS
6 4 (1.00%) GIS
6 4 (1.00%) SQL Server Analysis Services
6 4 (1.00%) SQL Server Reporting Services
7 3 (0.75%) Amazon DynamoDB
7 3 (0.75%) Amazon RDS
7 3 (0.75%) Azure SQL Database
7 3 (0.75%) DTS
7 3 (0.75%) SQL Server 2008
8 2 (0.50%) NoSQL
9 1 (0.25%) Big Data
9 1 (0.25%) Data Mart
9 1 (0.25%) Oracle Database
9 1 (0.25%) RDBMS
Development Applications
1 12 (2.99%) VSS/SourceSafe
2 5 (1.25%) Visual Studio
3 3 (0.75%) Team Foundation Server
4 2 (0.50%) Git (software)
5 1 (0.25%) Jenkins
5 1 (0.25%) JIRA
General
1 56 (13.97%) Finance
2 36 (8.98%) Publishing
3 21 (5.24%) Law
4 19 (4.74%) Telecoms
5 11 (2.74%) Retail
6 10 (2.49%) Manufacturing
7 6 (1.50%) Legal
8 5 (1.25%) Back Office
9 3 (0.75%) Banking
9 3 (0.75%) Billing
9 3 (0.75%) Marketing
10 1 (0.25%) Local Government
Job Titles
1 78 (19.45%) Analyst
2 63 (15.71%) Architect
3 33 (8.23%) Service Manager
4 32 (7.98%) Solutions Architect
5 27 (6.73%) Transition Manager
6 22 (5.49%) Infrastructure Manager
7 20 (4.99%) Developer
8 19 (4.74%) Service Analyst
8 19 (4.74%) Support Engineer
9 18 (4.49%) Consultant
9 18 (4.49%) Service Desk Analyst
10 17 (4.24%) Operations Manager
10 17 (4.24%) Support Analyst
11 16 (3.99%) 1st Line Support
12 15 (3.74%) IT Manager
12 15 (3.74%) Senior Data Warehouse Specialist
13 13 (3.24%) Support Specialist
14 12 (2.99%) Help Desk Support
14 12 (2.99%) Network Specialist
14 12 (2.99%) Senior Network Specialist
Libraries, Frameworks & Software Standards
1 27 (6.73%) Web Services
2 13 (3.24%) .NET
3 12 (2.99%) LDAP
4 10 (2.49%) SOAP
4 10 (2.49%) XML
5 9 (2.24%) HTML
6 8 (2.00%) CSS
7 5 (1.25%) REST
8 4 (1.00%) Middleware
9 3 (0.75%) JSON
9 3 (0.75%) LINQ
9 3 (0.75%) XSLT
10 2 (0.50%) RabbitMQ
10 2 (0.50%) Software Packaging
11 1 (0.25%) AngularJS
11 1 (0.25%) COM
11 1 (0.25%) JMS
11 1 (0.25%) RESTful
11 1 (0.25%) Twitter Bootstrap
Miscellaneous
1 114 (28.43%) Data Centre
2 101 (25.19%) Self-Motivation
3 75 (18.70%) Analytical Skills
4 69 (17.21%) Management Information System
5 52 (12.97%) CMDB
6 26 (6.48%) Computer Science
7 15 (3.74%) Driving Licence
8 14 (3.49%) Mobile App
9 12 (2.99%) PKI
10 7 (1.75%) CESG
10 7 (1.75%) Freedom of Information
10 7 (1.75%) iPhone
10 7 (1.75%) Public Cloud
10 7 (1.75%) Video Conferencing
11 5 (1.25%) PMI
11 5 (1.25%) Virtual Team
12 4 (1.00%) VLE
13 3 (0.75%) AS400
13 3 (0.75%) iSeries
13 3 (0.75%) Smartphone
Operating Systems
1 79 (19.70%) Windows
2 22 (5.49%) Windows Server
3 20 (4.99%) Windows 7
4 19 (4.74%) Linux
5 15 (3.74%) Windows 10
6 10 (2.49%) Unix
7 5 (1.25%) Red Hat Enterprise Linux
7 5 (1.25%) Windows Server 2003
8 4 (1.00%) AIX
8 4 (1.00%) Solaris
9 3 (0.75%) Apple iOS
10 2 (0.50%) Windows 8
10 2 (0.50%) Windows XP
11 1 (0.25%) Android
11 1 (0.25%) Data ONTAP
11 1 (0.25%) Windows Phone
11 1 (0.25%) Windows Phone 7
Processes & Methodologies
1 282 (70.32%) ITIL
2 152 (37.91%) Service Delivery
3 122 (30.42%) ITIL V3
4 108 (26.93%) ITSM
5 97 (24.19%) PRINCE2
6 93 (23.19%) Presales
7 86 (21.45%) Problem-Solving
8 78 (19.45%) Continuous Improvement
9 74 (18.45%) Project Management
10 71 (17.71%) Change Management
11 64 (15.96%) Due Diligence
12 62 (15.46%) Line Management
13 38 (9.48%) Problem Management
14 37 (9.23%) Information Security
14 37 (9.23%) TOGAF
15 36 (8.98%) Data Protection
15 36 (8.98%) Requirements Analysis
16 35 (8.73%) CRM
16 35 (8.73%) Incident Management
17 33 (8.23%) IT Governance
Programming Languages
1 40 (9.98%) SQL
2 19 (4.74%) PowerShell
3 13 (3.24%) C#
4 8 (2.00%) JavaScript
5 7 (1.75%) Python
5 7 (1.75%) T-SQL
6 6 (1.50%) VBA
7 5 (1.25%) Bash Shell
8 3 (0.75%) VB.NET
9 2 (0.50%) Lingo
9 2 (0.50%) R
10 1 (0.25%) PL/SQL
Qualifications
1 74 (18.45%) Degree
2 46 (11.47%) ISEB
3 43 (10.72%) Security Cleared
4 42 (10.47%) PMI Certification
5 39 (9.73%) Computer Science Degree
6 37 (9.23%) PMP
7 34 (8.48%) Cisco Certification
8 33 (8.23%) CISSP
8 33 (8.23%) ITIL Certification
9 31 (7.73%) CCNP
9 31 (7.73%) SC Cleared
10 24 (5.99%) CEH
10 24 (5.99%) CompTIA Security+
11 23 (5.74%) PRINCE2 Practitioner
12 22 (5.49%) ISEB Practitioner
13 16 (3.99%) Microsoft Certification
14 9 (2.24%) CISA
14 9 (2.24%) CISM
14 9 (2.24%) MCP
15 7 (1.75%) MCSE
Quality Assurance & Compliance
1 34 (8.48%) ISO/IEC 27001
2 33 (8.23%) SLA
3 29 (7.23%) GDPR
4 21 (5.24%) GPG13
5 17 (4.24%) QA
6 16 (3.99%) ISO/IEC 20000
7 10 (2.49%) PCI DSS
8 9 (2.24%) Cyber Essentials
8 9 (2.24%) Cyber Essentials PLUS
9 2 (0.50%) COBIT
9 2 (0.50%) PMO
10 1 (0.25%) BS25999
10 1 (0.25%) Data Quality
10 1 (0.25%) ISO 22301
10 1 (0.25%) ISO 31000
System Software
1 72 (17.96%) Active Directory
2 50 (12.47%) VMware Infrastructure
3 18 (4.49%) Hyper-V
4 5 (1.25%) Virtual Machines
4 5 (1.25%) VMware ESXi
4 5 (1.25%) vSphere
4 5 (1.25%) XenApp
5 4 (1.00%) PowerHA
6 1 (0.25%) Docker
6 1 (0.25%) VMware NSX
Systems Management
1 18 (4.49%) SCCM
2 12 (2.99%) SCVMM
3 4 (1.00%) Cisco IPCC
4 3 (0.75%) SCOM
5 2 (0.50%) AirWatch
5 2 (0.50%) Ansible
5 2 (0.50%) Microsoft Intune
5 2 (0.50%) Nagios
5 2 (0.50%) Opscode Chef
5 2 (0.50%) Puppet
6 1 (0.25%) HP ALM
6 1 (0.25%) OpenView Configuration Management
6 1 (0.25%) Systems Management Server (SMS)
6 1 (0.25%) Terraform
Vendors
1 120 (29.93%) Microsoft
2 52 (12.97%) ServiceNow
2 52 (12.97%) VMware
3 51 (12.72%) Citrix
4 46 (11.47%) CheckPoint
5 45 (11.22%) Cisco
6 32 (7.98%) NetApp
7 30 (7.48%) Fortinet
8 29 (7.23%) BMC
9 25 (6.23%) F5
10 24 (5.99%) EMC
10 24 (5.99%) Juniper
11 18 (4.49%) Remedy
12 14 (3.49%) HP
12 14 (3.49%) Oracle
12 14 (3.49%) SAP
13 12 (2.99%) Brocade
13 12 (2.99%) CA
14 9 (2.24%) Sage
15 7 (1.75%) Capita