The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Management
England / West Midlands
Rank 93 92 98
Rank change year-on-year -1 +6  
Permanent jobs citing Service Management 126 165 123
As % of all permanent IT jobs advertised in the West Midlands 2.71% 2.71% 2.45%
As % of the Processes & Methodologies category 3.02% 3.08% 2.93%
Number of salaries quoted 75 121 85
Median salary £45,000 £44,000 £47,500
Median salary % change year-on-year +2.27% -7.36%  
90% offered a salary of more than £22,500 £24,000 £25,000
10% offered a salary of more than £70,000 £60,000 £65,000
UK excluding London median salary £44,869 £42,500 £45,000
% change year-on-year +5.57% -5.55%  

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process and methodology skills.

Process & Methodology Skills
West Midlands
Permanent job vacancies with a requirement for process and methodology skills 4176 5362 4204
As % of all permanent IT job vacancies advertised in the West Midlands 89.88% 88.22% 83.78%
Number of salaries quoted 3387 4322 3507
Median salary £42,500 £43,200 £42,500
Median salary % change year-on-year -1.62% +1.64%  
90% offered a salary of more than £28,500 £28,500 £27,500
10% offered a salary of more than £62,500 £62,500 £62,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Service Management
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands citing Service Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 3 months to 23 March 2017.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +1 69 £42,500 -15.00% 10
Warwickshire +25 16 £47,500 +11.76% 5
Coventry +15 10 £42,500 -5.55% 2
Staffordshire +17 9 £37,500 +59.57% 2
Shropshire -8 5 £37,626 +12.31% 1
Worcestershire -7 3 £28,500 +7.54% 2
West Bromwich - 2 £31,250 -
Wolverhampton - 2 £97,500 -
Dudley 0 1 £17,500 -56.25%
Solihull -16 1 £26,500 +17.77%
Service Management
England

Service Management
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 March 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region with a requirement for Service Management.

1 211 (75.63%) ITIL
2 103 (36.92%) Service Delivery
3 88 (31.54%) Data Centre
4 81 (29.03%) Finance
5 75 (26.88%) Change Management
6 70 (25.09%) Project Management
7 67 (24.01%) Analytical Skills
8 62 (22.22%) ITIL V3
9 61 (21.86%) Continuous Improvement
9 61 (21.86%) Windows
10 59 (21.15%) ITSM
10 59 (21.15%) Retail
11 57 (20.43%) Problem Management
12 52 (18.64%) Microsoft
13 44 (15.77%) MS Excel
13 44 (15.77%) PRINCE2
14 43 (15.41%) ServiceNow
15 41 (14.70%) Capacity Planning
16 39 (13.98%) IT Governance
16 39 (13.98%) Line Management
16 39 (13.98%) Presales
16 39 (13.98%) Cisco
17 38 (13.62%) Incident Management
17 38 (13.62%) Degree
18 37 (13.26%) VMware
19 36 (12.90%) Management Information System
20 33 (11.83%) assyst
21 32 (11.47%) VMware Infrastructure
21 32 (11.47%) SLA
21 32 (11.47%) IT Strategy

Service Management
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (2.15%) SharePoint
2 1 (0.36%) MQSeries
2 1 (0.36%) MS Exchange
2 1 (0.36%) SAS
2 1 (0.36%) WebSphere
Applications
1 44 (15.77%) MS Excel
2 26 (9.32%) MS Office
Business Applications
1 33 (11.83%) assyst
2 14 (5.02%) Sentinel
3 9 (3.23%) Workfront
4 3 (1.08%) Dynamics CRM
4 3 (1.08%) Remedy ITSM
5 2 (0.72%) SAP CAR
5 2 (0.72%) SAP Forecasting and Replenishment
5 2 (0.72%) SAP POS DM
5 2 (0.72%) SAP Retail
Cloud Services
1 29 (10.39%) Microsoft Azure
2 28 (10.04%) Amazon AWS
3 23 (8.24%) PaaS
4 22 (7.89%) IaaS
5 21 (7.53%) Amazon EC2
6 5 (1.79%) SaaS
7 4 (1.43%) Office 365
8 1 (0.36%) G Suite
8 1 (0.36%) GitHub
Communications & Networking
1 16 (5.73%) WAN
2 15 (5.38%) LAN
3 13 (4.66%) Firewall
4 9 (3.23%) Network Security
5 7 (2.51%) Internet
5 7 (2.51%) TCP/IP
6 5 (1.79%) PABX
6 5 (1.79%) VoIP
7 4 (1.43%) Intranet
7 4 (1.43%) SAN
7 4 (1.43%) VPN
8 3 (1.08%) DHCP
8 3 (1.08%) DNS
8 3 (1.08%) VLAN
8 3 (1.08%) Wi-Fi
8 3 (1.08%) Wireless
9 2 (0.72%) Intrusion Detection
9 2 (0.72%) IP Telephony
9 2 (0.72%) LDAP
9 2 (0.72%) WLAN
Database & Business Intelligence
1 31 (11.11%) SQL Server
2 23 (8.24%) MySQL
3 21 (7.53%) DB2
4 3 (1.08%) SQL Server 2008
5 1 (0.36%) Base SAS
5 1 (0.36%) EDRMS
Development Applications
1 2 (0.72%) Cucumber
1 2 (0.72%) JUnit
2 1 (0.36%) Balsamiq Mockups
2 1 (0.36%) JIRA
2 1 (0.36%) Team Foundation Server
2 1 (0.36%) Visual Studio
General
1 81 (29.03%) Finance
2 59 (21.15%) Retail
3 27 (9.68%) Publishing
4 12 (4.30%) Telecoms
5 8 (2.87%) Legal
6 7 (2.51%) Marketing
7 6 (2.15%) Manufacturing
8 4 (1.43%) Automotive
9 3 (1.08%) Banking
9 3 (1.08%) Law
10 1 (0.36%) Advertising
10 1 (0.36%) Back Office
10 1 (0.36%) Billing
10 1 (0.36%) Investment Banking
10 1 (0.36%) Retail Banking
Job Titles
1 44 (15.77%) Analyst
2 36 (12.90%) Architect
3 25 (8.96%) Service Manager
4 22 (7.89%) Solutions Architect
5 21 (7.53%) IT Manager
5 21 (7.53%) Support Analyst
6 15 (5.38%) Data Centre Engineer
7 14 (5.02%) Monitoring Engineer
7 14 (5.02%) Security Officer
8 12 (4.30%) Information Officer
8 12 (4.30%) Information Security Officer
8 12 (4.30%) QA Manager
8 12 (4.30%) Quality Manager
9 11 (3.94%) Problem Manager
9 11 (3.94%) Service Analyst
9 11 (3.94%) Software Manager
10 10 (3.58%) Head of Service Management
10 10 (3.58%) IT Services Manager
11 9 (3.23%) Software QA Manager
11 9 (3.23%) Technical Leader
Libraries, Frameworks & Software Standards
1 8 (2.87%) CSS
1 8 (2.87%) HTML
2 5 (1.79%) .NET
3 3 (1.08%) Twitter Bootstrap
4 2 (0.72%) AngularJS
4 2 (0.72%) Middleware
4 2 (0.72%) REST
4 2 (0.72%) Ruby on Rails
4 2 (0.72%) SOAP
4 2 (0.72%) Spring
4 2 (0.72%) Web Services
4 2 (0.72%) XML
5 1 (0.36%) ASP.NET
5 1 (0.36%) CSS3
5 1 (0.36%) HTML5
5 1 (0.36%) jQuery
5 1 (0.36%) WebSphere MQ
5 1 (0.36%) WPF
Miscellaneous
1 88 (31.54%) Data Centre
2 67 (24.01%) Analytical Skills
3 36 (12.90%) Management Information System
4 30 (10.75%) CMDB
5 23 (8.24%) Computer Science
6 14 (5.02%) CESG
6 14 (5.02%) Freedom of Information
6 14 (5.02%) Video Conferencing
7 4 (1.43%) N-Tier
8 3 (1.08%) Blackberry
8 3 (1.08%) FMCG
8 3 (1.08%) iPad
8 3 (1.08%) Mobile Computing
8 3 (1.08%) PMI
8 3 (1.08%) Virtual Team
9 2 (0.72%) Enterprise Software
9 2 (0.72%) NHS
10 1 (0.36%) Hybrid Cloud
10 1 (0.36%) Mobile Banking
10 1 (0.36%) User Experience
Operating Systems
1 61 (21.86%) Windows
2 29 (10.39%) Linux
3 22 (7.89%) Unix
4 18 (6.45%) Windows Server
5 13 (4.66%) Windows 7
6 7 (2.51%) Windows Server 2012
7 6 (2.15%) Windows Server 2008
8 5 (1.79%) Windows XP
9 3 (1.08%) Windows 8
9 3 (1.08%) Windows Server 2003
10 2 (0.72%) Android
10 2 (0.72%) Apple iOS
10 2 (0.72%) CentOS
10 2 (0.72%) SUSE
10 2 (0.72%) Windows 10
11 1 (0.36%) Solaris
Processes & Methodologies
1 211 (75.63%) ITIL
2 103 (36.92%) Service Delivery
3 75 (26.88%) Change Management
4 70 (25.09%) Project Management
5 62 (22.22%) ITIL V3
6 61 (21.86%) Continuous Improvement
7 59 (21.15%) ITSM
8 57 (20.43%) Problem Management
9 44 (15.77%) PRINCE2
10 41 (14.70%) Capacity Planning
11 39 (13.98%) IT Governance
11 39 (13.98%) Line Management
11 39 (13.98%) Presales
12 38 (13.62%) Incident Management
13 32 (11.47%) IT Strategy
14 30 (10.75%) TOGAF
15 28 (10.04%) Configuration Management
16 27 (9.68%) Stakeholder Management
17 26 (9.32%) Process Improvement
17 26 (9.32%) Software Engineering
Programming Languages
1 27 (9.68%) SQL
2 10 (3.58%) C#
3 7 (2.51%) Java
4 5 (1.79%) JavaScript
5 4 (1.43%) PHP
6 3 (1.08%) PowerShell
7 2 (0.72%) Ruby
8 1 (0.36%) Bash Shell
8 1 (0.36%) C
8 1 (0.36%) Google Apps Script
8 1 (0.36%) Python
8 1 (0.36%) R
8 1 (0.36%) T-SQL
8 1 (0.36%) VBScript
Qualifications
1 38 (13.62%) Degree
2 29 (10.39%) ITIL Certification
2 29 (10.39%) PMI Certification
3 28 (10.04%) PMP
4 24 (8.60%) ISEB
5 22 (7.89%) Security Cleared
6 19 (6.81%) SC Cleared
7 17 (6.09%) CISM
7 17 (6.09%) CISSP
8 14 (5.02%) CISA
8 14 (5.02%) Microsoft Certification
9 11 (3.94%) MCSE
10 9 (3.23%) Cisco Certification
11 8 (2.87%) ITIL Foundation Certificate
12 7 (2.51%) CCNA
13 5 (1.79%) VMware Certified Professional (VCP)
14 4 (1.43%) MCP
15 3 (1.08%) A+ Certification
15 3 (1.08%) MCSA
16 2 (0.72%) CCNP
Quality Assurance & Compliance
1 32 (11.47%) SLA
2 30 (10.75%) QA
3 20 (7.17%) ISO/IEC 27001
4 16 (5.73%) Cyber Essentials
4 16 (5.73%) Cyber Essentials PLUS
4 16 (5.73%) PCI DSS
5 6 (2.15%) PMO
6 5 (1.79%) Sarbanes-Oxley
7 3 (1.08%) ISO 9001
8 2 (0.72%) GxP
8 2 (0.72%) ISO27002
System Software
1 32 (11.47%) VMware Infrastructure
2 22 (7.89%) Active Directory
3 21 (7.53%) Virtual Machines
4 5 (1.79%) vSphere
5 3 (1.08%) Virtual Servers
6 2 (0.72%) Hyper-V
7 1 (0.36%) Microsoft Virtual Server
Systems Management
1 25 (8.96%) SCCM
2 21 (7.53%) SCVMM
3 17 (6.09%) SCOM
4 14 (5.02%) Tivoli
5 8 (2.87%) Tivoli Storage Manager
6 4 (1.43%) WSUS
7 2 (0.72%) AirWatch
8 1 (0.36%) Ansible
8 1 (0.36%) Backup Exec
8 1 (0.36%) Cisco CUCM
8 1 (0.36%) Cisco UCCE
8 1 (0.36%) Microsoft Data Protection Manager
8 1 (0.36%) Nagios
8 1 (0.36%) NetBackup
Vendors
1 52 (18.64%) Microsoft
2 43 (15.41%) ServiceNow
3 39 (13.98%) Cisco
4 37 (13.26%) VMware
5 30 (10.75%) Citrix
5 30 (10.75%) NetApp
6 29 (10.39%) IBM
7 24 (8.60%) BMC
7 24 (8.60%) Oracle
8 23 (8.24%) HP
9 22 (7.89%) CheckPoint
9 22 (7.89%) Juniper
10 20 (7.17%) EMC
11 14 (5.02%) LANDesk
11 14 (5.02%) Remedy
12 6 (2.15%) Apple
13 5 (1.79%) Snow
14 3 (1.08%) Red Hat
14 3 (1.08%) SAP
14 3 (1.08%) SolarWinds
Tamworth, Staffordshire
Big Red Recruitment
Salary: £29800 per annum + Pen, DIS, 5w hols
Posted: 2 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 10 hours ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 10 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 10 hours ago
Birmingham, West Midlands (County)
Venturi
Salary: £300 - £330 per day + Likelihood of extension
Posted: 5 days ago
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £60000 - £65000 per annum
Posted: 2 days ago
Birmingham, West Midlands (County)
Monarch Recruitment
Salary: £35000 - £45000 per annum
Posted: Yesterday
Herefordshire
360 Resourcing Solutions
Salary: £25k - 30k per year + Superb Benefits
Posted: 3 days ago
Worcester, Worcestershire
University of Worcester
Salary: From £18,411 to £20,624 per annum
Posted: 2 days ago
Warwickshire
Venn Group
Salary: £35000 - £45000 Per Annum
Posted: 6 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 8 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago
Warwick, Warwickshire
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £30K + Bonus + Excellent Benefits
Posted: 2 days ago
Atherstone, Warwickshire
TNT Global IT
Posted: 8 days ago
Hereford
Computer Futures
Salary: £35000 - £45000 per annum + competitive
Posted: 6 days ago
HQ in Leeds or Hub Offices in Exeter, London,...
NHS Digital
Salary: £26,302 - £35,225
Posted: 14 days ago
Birmingham, West Midlands (County)
Oxbridge Answers
Salary: 80000 + BONUS
Posted: 6 days ago
Telford, UK
Revenue & Customs Digital Technology Services (RCDTS)
Salary: £26600-£29400
Posted: 13 days ago
Birmingham, West Midlands (County)
Premier IT
Salary: £40000 - £48000 per annum + Benefits
Posted: 5 days ago
Birmingham, West Midlands (County)
The Rank Group plc
Salary: Company Car
Posted: 19 days ago
Birmingham, West Midlands (County)
CHM Recruit
Salary: From £34,531 to £36,348 per annum
Posted: 12 days ago
Hereford
360 Resourcing
Salary: £20k - 25k per year + Superb Benefits
Posted: 22 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £24000.00 - £27000.00 per annum
Posted: 27 days ago