Period
to 21 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 21 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
England > West Midlands
6 months to
21 Feb 2018
Same period 2017 Same period 2016
Rank 77 86 111
Rank change year-on-year +9 +25 -11
Permanent jobs citing Service Management 348 317 275
As % of all permanent IT jobs advertised in the West Midlands 3.53% 3.07% 2.52%
As % of the Processes & Methodologies category 4.00% 3.40% 2.87%
Number of salaries quoted 203 199 224
West Midlands median annual salary £47,500 £45,000 £50,000
Median salary % change year-on-year +5.56% -10.00% -
10th Percentile £27,700 £24,000 £23,738
90th Percentile £68,750 £75,000 £67,500
England median annual salary £50,000 £46,500 £46,500
% change year-on-year +7.53% - -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,702 9,314 9,580
As % of all permanent IT jobs advertised in the West Midlands 88.26% 90.07% 87.93%
Number of salaries quoted 6,793 7,317 7,961
West Midlands median annual salary £42,000 £41,000 £42,500
Median salary % change year-on-year +2.44% -3.53% +6.25%
10th Percentile £25,000 £25,500 £25,250
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Service Management
Job Vacancy Trend in the West Midlands

Job postings citing Service Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Management in the West Midlands

Service Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in the West Midlands.

Salary trend for Service Management in the West Midlands

Service Management
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Management in the West Midlands over the 6 months to 21 February 2018.

Salary histogram for Service Management in the West Midlands

Service Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the West Midlands region over the 6 months to 21 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +17 247 £47,500 -6.70% 11
Coventry -3 27 £47,500 -4.52% 8
Warwickshire -7 26 £48,500 +7.78% 6
Staffordshire +7 11 £44,000 +10.00% 5
Worcestershire +14 8 £51,270 +34.04%
Solihull -7 8 £50,000 -35.48% 2
Shropshire +7 6 £32,500 -16.26% 6
Wolverhampton -11 6 £32,500 -62.86%
Dudley +4 4 £37,500 +44.23%
Walsall -3 1 £32,500 -16.13%
Herefordshire - 1 £40,000 -
Service Management
England

For the 6 months to 21 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Service Management.

1 245 (70.40%) ITIL
2 128 (36.78%) Microsoft
3 125 (35.92%) Service Delivery
4 114 (32.76%) Data Centre
5 71 (20.40%) Change Management
6 59 (16.95%) Windows
6 59 (16.95%) Degree
7 58 (16.67%) Project Management
8 57 (16.38%) Problem Management
9 54 (15.52%) Analytical Skills
10 53 (15.23%) PRINCE2
11 52 (14.94%) ITIL V3
11 52 (14.94%) Incident Management
12 50 (14.37%) Line Management
13 48 (13.79%) Microsoft Office
14 46 (13.22%) Tivoli Storage Manager
14 46 (13.22%) ITSM
15 44 (12.64%) Active Directory
16 43 (12.36%) Microsoft Azure
17 41 (11.78%) Finance
18 40 (11.49%) ServiceNow
19 38 (10.92%) Cisco
20 37 (10.63%) SCCM
21 35 (10.06%) Linux
22 32 (9.20%) Continuous Improvement
22 32 (9.20%) Presales
23 31 (8.91%) VMware Infrastructure
23 31 (8.91%) SQL
23 31 (8.91%) VMware
23 31 (8.91%) Management Information System

Service Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (3.74%) BizTalk Server
2 12 (3.45%) SharePoint
3 9 (2.59%) Oracle SOA Suite
4 8 (2.30%) MS Exchange
5 5 (1.44%) IIS
6 2 (0.57%) Skype for Business
7 1 (0.29%) Apache Solr
7 1 (0.29%) Confluence
7 1 (0.29%) JBoss
7 1 (0.29%) Tomcat
Applications
1 48 (13.79%) Microsoft Office
2 9 (2.59%) Microsoft Excel
3 7 (2.01%) Microsoft Project
4 5 (1.44%) MS Visio
5 4 (1.15%) Spreadsheet
6 1 (0.29%) Microsoft PowerPoint
Business Applications
1 10 (2.87%) Remedy ITSM
2 7 (2.01%) assyst
3 3 (0.86%) Dynamics AX
3 3 (0.86%) Dynamics CRM
4 2 (0.57%) BPCS
5 1 (0.29%) Oracle Applications
5 1 (0.29%) Workfront
Cloud Services
1 43 (12.36%) Microsoft Azure
2 21 (6.03%) Amazon AWS
3 19 (5.46%) Office 365
4 11 (3.16%) PaaS
5 10 (2.87%) IaaS
6 5 (1.44%) Amazon EC2
6 5 (1.44%) GitHub
6 5 (1.44%) SaaS
7 3 (0.86%) AWS CloudFormation
8 1 (0.29%) Google Cloud Platform
Communications & Networking
1 29 (8.33%) Firewall
2 12 (3.45%) WAN
3 11 (3.16%) BGP
3 11 (3.16%) IPsec
3 11 (3.16%) OSPF
3 11 (3.16%) VPN
4 10 (2.87%) DHCP
4 10 (2.87%) DNS
5 9 (2.59%) Cisco ASA
5 9 (2.59%) Cisco Nexus
5 9 (2.59%) FWSM
5 9 (2.59%) SNMP
5 9 (2.59%) Software-Defined Networking
6 5 (1.44%) Internet
6 5 (1.44%) Network Security
6 5 (1.44%) TCP/IP
7 4 (1.15%) LAN
8 3 (0.86%) Intranet
8 3 (0.86%) SAN
9 2 (0.57%) Ethernet
Database & Business Intelligence
1 29 (8.33%) SQL Server
2 17 (4.89%) SQL Server Integration Services
3 11 (3.16%) Relational Database
4 10 (2.87%) SQL Server Reporting Services
5 9 (2.59%) Data Warehouse
5 9 (2.59%) DTS
5 9 (2.59%) SQL Server 2008
6 8 (2.30%) SQL Server Analysis Services
7 7 (2.01%) Azure SQL Database
7 7 (2.01%) Power BI
8 6 (1.72%) RDBMS
9 4 (1.15%) Big Data
10 3 (0.86%) Crystal Reports
10 3 (0.86%) MySQL
11 2 (0.57%) DB2
11 2 (0.57%) Oracle BI EE
12 1 (0.29%) Electronic Patient Records
12 1 (0.29%) MongoDB
12 1 (0.29%) QlikView
12 1 (0.29%) SAP HANA
Development Applications
1 10 (2.87%) Team Foundation Server
2 9 (2.59%) Visual Studio
2 9 (2.59%) VSS/SourceSafe
3 1 (0.29%) Git (software)
3 1 (0.29%) Oracle Forms
General
1 41 (11.78%) Finance
2 16 (4.60%) Retail
3 15 (4.31%) Manufacturing
4 12 (3.45%) Marketing
5 11 (3.16%) Telecoms
6 10 (2.87%) Publishing
7 9 (2.59%) Banking
7 9 (2.59%) Legal
8 7 (2.01%) Law
9 3 (0.86%) Automotive
10 2 (0.57%) Investment Banking
11 1 (0.29%) Advertising
Job Titles
1 32 (9.20%) Analyst
2 30 (8.62%) Service Manager
3 28 (8.05%) Infrastructure Manager
4 25 (7.18%) IT Manager
5 23 (6.61%) Architect
6 20 (5.75%) Technical Manager
7 17 (4.89%) Developer
7 17 (4.89%) Senior Data Warehouse Specialist
7 17 (4.89%) Technical Leader
8 15 (4.31%) Applications Support
9 13 (3.74%) Service Analyst
9 13 (3.74%) Solutions Architect
9 13 (3.74%) Support Engineer
9 13 (3.74%) Technical Services Manager
9 13 (3.74%) Transition Manager
10 12 (3.45%) Network Specialist
11 11 (3.16%) IT Services Manager
11 11 (3.16%) Support Analyst
11 11 (3.16%) Support Manager
12 10 (2.87%) Technical Specialist
Libraries, Frameworks & Software Standards
1 16 (4.60%) .NET
2 13 (3.74%) JSON
2 13 (3.74%) REST
2 13 (3.74%) SOAP
2 13 (3.74%) XML
3 12 (3.45%) Web Services
4 9 (2.59%) LDAP
4 9 (2.59%) LINQ
4 9 (2.59%) XSLT
5 4 (1.15%) Software Packaging
6 3 (0.86%) RESTful
7 2 (0.57%) EDI
8 1 (0.29%) Flash
8 1 (0.29%) Kafka
8 1 (0.29%) LAMP
8 1 (0.29%) LEMP Stack
8 1 (0.29%) Oracle Fusion
8 1 (0.29%) WAP
Miscellaneous
1 114 (32.76%) Data Centre
2 54 (15.52%) Analytical Skills
3 31 (8.91%) Management Information System
4 30 (8.62%) CMDB
5 10 (2.87%) Computer Science
6 9 (2.59%) PKI
7 7 (2.01%) NHS
7 7 (2.01%) Public Cloud
7 7 (2.01%) Video Conferencing
8 5 (1.44%) Enterprise Storage
9 4 (1.15%) PMI
10 3 (0.86%) Cyberattack
10 3 (0.86%) Freedom of Information
10 3 (0.86%) Private Cloud
11 2 (0.57%) Client/Server
11 2 (0.57%) Clustering
11 2 (0.57%) Driving Licence
12 1 (0.29%) Data Protection Act
12 1 (0.29%) Reference Data
12 1 (0.29%) Smartphone
Operating Systems
1 59 (16.95%) Windows
2 35 (10.06%) Linux
3 14 (4.02%) Windows 7
4 12 (3.45%) Unix
5 11 (3.16%) Windows 10
6 9 (2.59%) Windows Server
7 3 (0.86%) Windows 8
8 2 (0.57%) Android
8 2 (0.57%) Windows Server 2003
8 2 (0.57%) Windows Server 2008
9 1 (0.29%) AIX
9 1 (0.29%) Apple iOS
9 1 (0.29%) Windows Phone
9 1 (0.29%) Windows Phone 7
9 1 (0.29%) Windows Server 2012
Processes & Methodologies
1 245 (70.40%) ITIL
2 125 (35.92%) Service Delivery
3 71 (20.40%) Change Management
4 58 (16.67%) Project Management
5 57 (16.38%) Problem Management
6 53 (15.23%) PRINCE2
7 52 (14.94%) Incident Management
7 52 (14.94%) ITIL V3
8 50 (14.37%) Line Management
9 46 (13.22%) ITSM
10 32 (9.20%) Continuous Improvement
10 32 (9.20%) Presales
11 26 (7.47%) Stakeholder Management
12 24 (6.90%) Agile Software Development
13 21 (6.03%) ERP
14 20 (5.75%) Capacity Planning
14 20 (5.75%) Time Management
15 19 (5.46%) Business Intelligence
15 19 (5.46%) Information Security
15 19 (5.46%) Requirements Analysis
Programming Languages
1 31 (8.91%) SQL
2 17 (4.89%) T-SQL
3 13 (3.74%) C#
4 10 (2.87%) PowerShell
5 9 (2.59%) VB.NET
6 6 (1.72%) Java
7 5 (1.44%) Python
7 5 (1.44%) Ruby
8 4 (1.15%) Perl
9 3 (0.86%) JavaScript
9 3 (0.86%) R
9 3 (0.86%) VBScript
10 2 (0.57%) Lingo
Qualifications
1 59 (16.95%) Degree
2 28 (8.05%) Computer Science Degree
3 25 (7.18%) Cisco Certification
4 23 (6.61%) CCNP
4 23 (6.61%) PMI Certification
5 21 (6.03%) ISEB
6 19 (5.46%) ITIL Certification
6 19 (5.46%) PMP
7 14 (4.02%) Microsoft Certification
8 11 (3.16%) MCSE
9 10 (2.87%) SC Cleared
9 10 (2.87%) Security Cleared
10 9 (2.59%) CISSP
11 8 (2.30%) CCNA
12 6 (1.72%) CEH
12 6 (1.72%) CompTIA Security+
13 5 (1.44%) ISEB Practitioner
14 3 (0.86%) DV Cleared
14 3 (0.86%) JNCIA
14 3 (0.86%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 20 (5.75%) SLA
2 11 (3.16%) ISO/IEC 27001
3 6 (1.72%) GPG13
3 6 (1.72%) ISO 9001
3 6 (1.72%) ISO/IEC 20000
3 6 (1.72%) QA
4 3 (0.86%) Cyber Essentials
4 3 (0.86%) GDPR
5 1 (0.29%) COBIT
5 1 (0.29%) PCI DSS
System Software
1 44 (12.64%) Active Directory
2 31 (8.91%) VMware Infrastructure
3 16 (4.60%) Hyper-V
4 7 (2.01%) Docker
5 5 (1.44%) Virtual Machines
6 2 (0.57%) Microsoft App-V
6 2 (0.57%) Virtual Desktop
7 1 (0.29%) UAG
Systems Management
1 46 (13.22%) Tivoli Storage Manager
2 37 (10.63%) SCCM
3 13 (3.74%) SCVMM
4 10 (2.87%) SCOM
5 8 (2.30%) Microsoft Intune
6 5 (1.44%) Ansible
6 5 (1.44%) Cisco IPCC
6 5 (1.44%) Netcool
6 5 (1.44%) Opscode Chef
6 5 (1.44%) Puppet
7 4 (1.15%) Tivoli
8 3 (0.86%) Norton AntiVirus
8 3 (0.86%) QRadar
8 3 (0.86%) Salt
8 3 (0.86%) TeMIP
9 2 (0.57%) Systems Management Server (SMS)
10 1 (0.29%) AirWatch
10 1 (0.29%) Cisco UCCE
10 1 (0.29%) Kubernetes
10 1 (0.29%) Terraform
Vendors
1 128 (36.78%) Microsoft
2 40 (11.49%) ServiceNow
3 38 (10.92%) Cisco
4 31 (8.91%) VMware
5 26 (7.47%) CheckPoint
6 24 (6.90%) Juniper
7 23 (6.61%) Citrix
8 22 (6.32%) Oracle
9 21 (6.03%) BMC
10 18 (5.17%) F5
11 17 (4.89%) Apple
11 17 (4.89%) Fortinet
12 15 (4.31%) NetApp
13 13 (3.74%) IBM
13 13 (3.74%) Remedy
14 11 (3.16%) EMC
14 11 (3.16%) HP
15 9 (2.59%) CA
16 8 (2.30%) Brocade
17 6 (1.72%) Nokia