Period
to 19 November 2017

The median annual salary for a 1st Line Support Analyst was £19,000 in advertised job vacancies in the East Midlands during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
England > East Midlands
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 217 234 241
Rank change year-on-year +17 +7 -14
Permanent jobs requiring a 1st Line Support Analyst 9 25 34
As % of all permanent IT jobs advertised in the East Midlands 0.18% 0.38% 0.46%
As % of the Job Titles category 0.18% 0.39% 0.47%
Number of salaries quoted 9 25 30
East Midlands median annual salary £19,000 £21,000 £19,000
Median salary % change year-on-year -9.52% +10.53% -
10th Percentile £12,750 £19,000 £17,000
90th Percentile £24,350 £30,000 £24,640
England median annual salary £21,500 £22,375 £21,500
% change year-on-year -3.91% +4.07% +1.18%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East Midlands
Permanent vacancies in the East Midlands with a recognized job title 5000 6389 7271
% of permanent IT jobs with a recognized job title 97.31% 97.72% 97.49%
Number of salaries quoted 4163 5053 5897
East Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,550 £24,000 £22,500
90th Percentile £61,250 £62,500 £57,850
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

1st Line Support Analyst
Job Vacancy Trend in the East Midlands

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in the East Midlands.

Job vacancy trend for 1st Line Support Analyst in the East Midlands

1st Line Support Analyst
Salary Trend in the East Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in the East Midlands.

Salary trend for 1st Line Support Analyst in the East Midlands

1st Line Support Analyst
Salary Histogram in the East Midlands

The salary distribution of IT jobs citing 1st Line Support Analyst in the East Midlands over the 6 months to 19 November 2017.

Salary histogram for 1st Line Support Analyst in the East Midlands

1st Line Support Analyst
Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the East Midlands region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +9 3 £18,500 -22.92%
Leicestershire - 3 £13,500 -
Lincolnshire +12 1 £21,000 -2.33%
Derbyshire -2 1 £19,000 -9.52%
1st Line Support Analyst
England

1st Line Support Analyst Skill Set
Top 26 Co-occurring IT Skills in the East Midlands

For the 6 months to 19 November 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East Midlands region featuring 1st Line Support Analyst in the job title.

1 6 (66.67%) Microsoft
2 4 (44.44%) Microsoft Office
2 4 (44.44%) Windows
2 4 (44.44%) Office 365
3 3 (33.33%) Windows 10
3 3 (33.33%) Windows 7
4 2 (22.22%) TCP/IP
4 2 (22.22%) SQL
5 1 (11.11%) Windows Server
5 1 (11.11%) Windows 8
5 1 (11.11%) Windows Server 2012
5 1 (11.11%) ServiceNow
5 1 (11.11%) Driving Licence
5 1 (11.11%) Service Management
5 1 (11.11%) Active Directory
5 1 (11.11%) C
5 1 (11.11%) ITIL
5 1 (11.11%) DNS
5 1 (11.11%) SLA
5 1 (11.11%) Cisco
5 1 (11.11%) Retail
5 1 (11.11%) Smartphone
5 1 (11.11%) CCTV
5 1 (11.11%) Computer Science
5 1 (11.11%) Time Management
5 1 (11.11%) Data Quality

1st Line Support Analyst Skill Set
Co-occurring IT Skills in the East Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (44.44%) Microsoft Office
Cloud Services
1 4 (44.44%) Office 365
Communications & Networking
1 2 (22.22%) TCP/IP
2 1 (11.11%) DNS
General
1 1 (11.11%) Retail
Miscellaneous
1 1 (11.11%) CCTV
1 1 (11.11%) Computer Science
1 1 (11.11%) Driving Licence
1 1 (11.11%) Smartphone
Operating Systems
1 4 (44.44%) Windows
2 3 (33.33%) Windows 10
2 3 (33.33%) Windows 7
3 1 (11.11%) Windows 8
3 1 (11.11%) Windows Server
3 1 (11.11%) Windows Server 2012
Processes & Methodologies
1 1 (11.11%) ITIL
1 1 (11.11%) Service Management
1 1 (11.11%) Time Management
Programming Languages
1 2 (22.22%) SQL
2 1 (11.11%) C
Quality Assurance & Compliance
1 1 (11.11%) Data Quality
1 1 (11.11%) SLA
System Software
1 1 (11.11%) Active Directory
Vendors
1 6 (66.67%) Microsoft
2 1 (11.11%) Cisco
2 1 (11.11%) ServiceNow