1st/2nd Line Support Jobs in the East of England

1st/2nd Line Support
England > East of England

The median 1st/2nd Line Support salary in the East of England is £31,000 per year according to job vacancies posted during the 6 months to 29 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 199 223 255
Rank change year-on-year +24 +32 -79
Permanent jobs requiring a 1st/2nd Line Support 25 16 25
As % of all permanent jobs advertised in the East of England 0.41% 0.29% 0.39%
As % of the Job Titles category 0.44% 0.35% 0.42%
Number of salaries quoted 23 16 25
10th Percentile £23,200 £25,000 £22,150
25th Percentile £24,500 £25,938 £23,721
Median annual salary (50th Percentile) £31,000 £28,000 £26,500
Median % change year-on-year +10.71% +5.66% +3.92%
75th Percentile £36,875 £33,250 £32,151
90th Percentile £40,000 £33,500 £33,485
England median annual salary £30,000 £29,250 £27,500
% change year-on-year +2.56% +6.36% +10.00%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,694 4,635 5,995
% of permanent jobs with a recognized job title 93.91% 84.27% 94.04%
Number of salaries quoted 4,348 2,298 2,889
10th Percentile £25,809 £26,750 £27,000
25th Percentile £31,500 £37,000 £35,165
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £76,400
England median annual salary £53,500 £60,567 £60,000
% change year-on-year -11.67% +0.95% +9.09%

1st/2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st/2nd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 1st/2nd Line Support in the East of England.

Salary trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 1st/2nd Line Support in the East of England over the 6 months to 29 April 2024.

Salary histogram for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the East of England region over the 6 months to 29 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Norfolk - 8 £31,000 -
Essex +16 7 £40,000 +35.59%
Bedfordshire +37 3 £26,000 -20.00%
Hertfordshire +23 3 £24,000 -15.79% 2
Suffolk - 3 £25,000 -
Cambridgeshire +18 1 £26,000 -3.70%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 29 April 2024, 1st/2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st/2nd Line Support in the job title.

1 23 (92.00%) Windows
2 19 (76.00%) Microsoft 365
3 18 (72.00%) Active Directory
4 17 (68.00%) Microsoft
5 15 (60.00%) Customer Service
6 12 (48.00%) VMware
7 11 (44.00%) Windows 10
7 11 (44.00%) TCP/IP
8 10 (40.00%) Windows Server
9 9 (36.00%) SharePoint
10 8 (32.00%) Social Skills
11 6 (24.00%) Microsoft Office
11 6 (24.00%) Microsoft Exchange
11 6 (24.00%) Finance
12 5 (20.00%) Publishing
12 5 (20.00%) DNS
12 5 (20.00%) DHCP
12 5 (20.00%) Web Development
12 5 (20.00%) Time Management
12 5 (20.00%) Problem-Solving
13 4 (16.00%) SLA
13 4 (16.00%) Microsoft Certification
14 3 (12.00%) JD Edwards
14 3 (12.00%) Oracle
14 3 (12.00%) Business Intelligence
14 3 (12.00%) B2B
14 3 (12.00%) ITIL
14 3 (12.00%) E-Commerce
14 3 (12.00%) ERP
14 3 (12.00%) JDE EnterpriseOne

1st/2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (36.00%) SharePoint
2 6 (24.00%) Microsoft Exchange
Applications
1 6 (24.00%) Microsoft Office
Business Applications
1 3 (12.00%) JDE EnterpriseOne
1 3 (12.00%) Shopify
2 2 (8.00%) Remedy ITSM
Cloud Services
1 19 (76.00%) Microsoft 365
2 3 (12.00%) Mimecast
2 3 (12.00%) Power Platform
3 2 (8.00%) Azure
3 2 (8.00%) Entra ID
Communications & Networking
1 11 (44.00%) TCP/IP
2 5 (20.00%) DHCP
2 5 (20.00%) DNS
3 2 (8.00%) VoIP
4 1 (4.00%) Firewall
4 1 (4.00%) LAN
4 1 (4.00%) WAN
4 1 (4.00%) Wireless
Database & Business Intelligence
1 3 (12.00%) Power BI
General
1 8 (32.00%) Social Skills
2 6 (24.00%) Finance
3 5 (20.00%) Publishing
4 1 (4.00%) Legal
Miscellaneous
1 1 (4.00%) Driving Licence
Operating Systems
1 23 (92.00%) Windows
2 11 (44.00%) Windows 10
3 10 (40.00%) Windows Server
4 2 (8.00%) Android
4 2 (8.00%) Windows 7
Processes & Methodologies
1 15 (60.00%) Customer Service
2 5 (20.00%) Problem-Solving
2 5 (20.00%) Time Management
2 5 (20.00%) Web Development
3 3 (12.00%) B2B
3 3 (12.00%) B2B Sales
3 3 (12.00%) Business Intelligence
3 3 (12.00%) E-Commerce
3 3 (12.00%) ERP
3 3 (12.00%) ITIL
4 2 (8.00%) Agile
4 2 (8.00%) ITSM
4 2 (8.00%) Service Delivery
4 2 (8.00%) User Experience
5 1 (4.00%) Continuous Improvement
5 1 (4.00%) Customer-Centric Approach
5 1 (4.00%) Network Monitoring
5 1 (4.00%) Proactive Monitoring
5 1 (4.00%) Process Improvement
5 1 (4.00%) Server Building
Programming Languages
1 2 (8.00%) PowerShell
Qualifications
1 4 (16.00%) Microsoft Certification
2 2 (8.00%) Azure Certification
2 2 (8.00%) Degree
3 1 (4.00%) A+ Certification
3 1 (4.00%) DBS Check
Quality Assurance & Compliance
1 4 (16.00%) SLA
System Software
1 18 (72.00%) Active Directory
Systems Management
1 2 (8.00%) SCCM
Vendors
1 17 (68.00%) Microsoft
2 12 (48.00%) VMware
3 3 (12.00%) JD Edwards
3 3 (12.00%) Oracle
4 2 (8.00%) Remedy
4 2 (8.00%) ServiceNow