Period
to 17 October 2018

The median annual salary for a 1st/2nd Line Support was £26,000 in advertised job vacancies in the East of England during the 6 months to 17 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
England > East of England
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 261 316 321
Rank change year-on-year +55 +5 +25
Permanent jobs requiring a 1st/2nd Line Support 61 43 52
As % of all permanent IT jobs advertised in the East of England 0.58% 0.37% 0.39%
As % of the Job Titles category 0.59% 0.38% 0.41%
Number of salaries quoted 50 43 47
East of England median annual salary £26,000 £28,000 £22,500
Median salary % change year-on-year -7.14% +24.44% -
10th Percentile £19,000 £21,250 £19,250
90th Percentile £33,750 £33,750 £31,000
England median annual salary £26,000 £25,500 £25,000
% change year-on-year +1.96% +2.00% +4.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 10,268 11,362 12,780
% of permanent IT jobs with a recognized job title 96.79% 97.08% 96.42%
Number of salaries quoted 7,812 9,346 10,661
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £26,000 £26,250 £25,000
90th Percentile £72,500 £67,500 £67,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

1st/2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support in the East of England.

Salary trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 1st/2nd Line Support in the East of England over the 6 months to 17 October 2018.

Salary histogram for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the East of England region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +2 29 £25,500 -1.92% 1
Cambridgeshire +22 26 £27,500 -15.38% 1
Suffolk +6 2 £19,000 -13.64%
Essex - 2 £22,250 - 2
Norfolk - 2 £26,750 -
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 17 October 2018, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st/2nd Line Support in the job title.

1 43 (70.49%) Windows
2 34 (55.74%) Active Directory
3 26 (42.62%) Microsoft
4 24 (39.34%) Citrix
5 23 (37.70%) Office 365
6 18 (29.51%) MS Exchange
7 17 (27.87%) DNS
8 16 (26.23%) Microsoft Office
8 16 (26.23%) Windows Server
9 13 (21.31%) LAN
9 13 (21.31%) VMware
10 12 (19.67%) SQL Server
10 12 (19.67%) WAN
10 12 (19.67%) DHCP
11 11 (18.03%) Firewall
12 10 (16.39%) Apple
12 10 (16.39%) HP
13 9 (14.75%) Apple iOS
13 9 (14.75%) VPN
13 9 (14.75%) ITIL
13 9 (14.75%) Terminal Services
14 8 (13.11%) Windows 10
14 8 (13.11%) Mac OS X
14 8 (13.11%) Wireless
14 8 (13.11%) IIS
14 8 (13.11%) SharePoint
14 8 (13.11%) Dell
14 8 (13.11%) Skype for Business
14 8 (13.11%) FortiGate
14 8 (13.11%) Server Monitoring

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (29.51%) MS Exchange
2 8 (13.11%) IIS
2 8 (13.11%) Office Communications Server
2 8 (13.11%) SharePoint
2 8 (13.11%) Skype for Business
3 6 (9.84%) Exchange Server 2010
4 4 (6.56%) Exchange Server 2013
5 3 (4.92%) Exchange Server 2007
6 1 (1.64%) Exchange Server 2003
Applications
1 16 (26.23%) Microsoft Office
Cloud Services
1 23 (37.70%) Office 365
2 5 (8.20%) Microsoft Azure
3 3 (4.92%) Amazon AWS
3 3 (4.92%) Amazon EC2
Communications & Networking
1 17 (27.87%) DNS
2 13 (21.31%) LAN
3 12 (19.67%) DHCP
3 12 (19.67%) WAN
4 11 (18.03%) Firewall
5 9 (14.75%) VPN
6 8 (13.11%) Wireless
7 7 (11.48%) TCP/IP
8 3 (4.92%) FTP
8 3 (4.92%) HTTPS
8 3 (4.92%) SSH
8 3 (4.92%) SSL
9 2 (3.28%) Remote Desktop
10 1 (1.64%) IP Telephony
10 1 (1.64%) NetScaler
10 1 (1.64%) Network Security
10 1 (1.64%) VoIP
10 1 (1.64%) Wi-Fi
Database & Business Intelligence
1 12 (19.67%) SQL Server
2 1 (1.64%) SQL Server 2008
2 1 (1.64%) SQL Server 2012
General
1 2 (3.28%) Advertising
2 1 (1.64%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 3 (4.92%) LDAP
1 3 (4.92%) REST
1 3 (4.92%) SOAP
Miscellaneous
1 6 (9.84%) Apple TV
2 3 (4.92%) Data Centre
3 2 (3.28%) Driving Licence
4 1 (1.64%) iPad
4 1 (1.64%) iPhone
4 1 (1.64%) Video Conferencing
Operating Systems
1 43 (70.49%) Windows
2 16 (26.23%) Windows Server
3 9 (14.75%) Apple iOS
4 8 (13.11%) Mac OS X
4 8 (13.11%) Windows 10
4 8 (13.11%) Windows 7
5 7 (11.48%) Windows Server 2012
6 6 (9.84%) Linux
7 5 (8.20%) Windows 8
7 5 (8.20%) Windows Server 2008
8 3 (4.92%) AIX
8 3 (4.92%) VMS
9 2 (3.28%) Android
10 1 (1.64%) Ubuntu
10 1 (1.64%) Windows XP
Processes & Methodologies
1 9 (14.75%) ITIL
2 8 (13.11%) Server Monitoring
3 4 (6.56%) Incident Management
4 3 (4.92%) Service Management
5 2 (3.28%) Asset Management
5 2 (3.28%) Break/Fix
5 2 (3.28%) Cybersecurity
5 2 (3.28%) ITSM
5 2 (3.28%) Mentoring
5 2 (3.28%) Service Delivery
5 2 (3.28%) Statistics
5 2 (3.28%) Ticket Management
6 1 (1.64%) Agile Software Development
6 1 (1.64%) Line Management
6 1 (1.64%) Migration
6 1 (1.64%) Problem Management
6 1 (1.64%) Problem-Solving
6 1 (1.64%) Project Planning
6 1 (1.64%) Stakeholder Management
6 1 (1.64%) Time Management
Programming Languages
1 3 (4.92%) ActionScript
1 3 (4.92%) ActionScript 2.0
Qualifications
1 3 (4.92%) MCP
2 2 (3.28%) MCSE
2 2 (3.28%) Microsoft Certification
3 1 (1.64%) MCITP
3 1 (1.64%) MCSA
3 1 (1.64%) MCSD
Quality Assurance & Compliance
1 3 (4.92%) SLA
System Software
1 34 (55.74%) Active Directory
2 9 (14.75%) Terminal Services
3 8 (13.11%) Hyper-V
4 2 (3.28%) VMware Infrastructure
4 2 (3.28%) XenApp
5 1 (1.64%) Firmware
5 1 (1.64%) XenDesktop
Systems Management
1 8 (13.11%) FortiGate
2 2 (3.28%) Backup Exec
3 1 (1.64%) Norton AntiVirus
Vendors
1 26 (42.62%) Microsoft
2 24 (39.34%) Citrix
3 13 (21.31%) VMware
4 10 (16.39%) Apple
4 10 (16.39%) HP
5 8 (13.11%) Dell
5 8 (13.11%) Meru Networks
6 6 (9.84%) Cisco
7 3 (4.92%) IBM
7 3 (4.92%) Remedy
7 3 (4.92%) ServiceNow
8 2 (3.28%) Symantec
8 2 (3.28%) Veeam
9 1 (1.64%) Google
9 1 (1.64%) Mitel
9 1 (1.64%) ProCurve
9 1 (1.64%) WatchGuard