Period
to 19 July 2018

The median annual salary for a 1st/2nd Line Support was £26,000 in advertised job vacancies in the East of England during the 6 months to 19 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support
England > East of England
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 279 329 343
Rank change year-on-year +50 +14 +3
Permanent jobs requiring a 1st/2nd Line Support 79 38 40
As % of all permanent IT jobs advertised in the East of England 0.66% 0.30% 0.28%
As % of the Job Titles category 0.68% 0.31% 0.29%
Number of salaries quoted 70 29 35
East of England median annual salary £26,000 £26,000 £21,500
Median salary % change year-on-year - +20.93% -4.44%
10th Percentile £20,975 £21,450 £18,800
90th Percentile £33,750 £33,750 £31,000
England median annual salary £26,500 £25,500 £25,875
% change year-on-year +3.92% -1.45% +7.81%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 11,669 12,117 13,664
% of permanent IT jobs with a recognized job title 96.79% 97.08% 96.19%
Number of salaries quoted 8,944 9,786 11,330
East of England median annual salary £46,500 £45,000 £44,500
Median salary % change year-on-year +3.33% +1.12% +4.71%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £71,250 £67,500 £67,500
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

1st/2nd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 1st/2nd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st/2nd Line Support in the East of England.

Salary trend for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 1st/2nd Line Support in the East of England over the 6 months to 19 July 2018.

Salary histogram for 1st/2nd Line Support in the East of England

1st/2nd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support within the East of England region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +29 49 £26,000 - 1
Cambridgeshire +2 21 £23,250 -28.46% 2
Bedfordshire +20 3 £32,000 +39.13%
Norfolk - 3 £20,000 - 2
Essex +28 2 £22,000 - 2
Suffolk -1 1 £30,000 +39.53%
1st/2nd Line Support
England

1st/2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 July 2018, 1st/2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 1st/2nd Line Support in the job title.

1 56 (70.89%) Windows
2 34 (43.04%) Active Directory
3 29 (36.71%) Microsoft
4 22 (27.85%) Office 365
4 22 (27.85%) Windows Server
5 21 (26.58%) Citrix
6 20 (25.32%) MS Exchange
6 20 (25.32%) DNS
7 19 (24.05%) Microsoft Office
8 15 (18.99%) Linux
9 13 (16.46%) Data Centre
9 13 (16.46%) VPN
9 13 (16.46%) VMware
10 12 (15.19%) LAN
10 12 (15.19%) WAN
11 10 (12.66%) ITIL
12 9 (11.39%) SQL Server
12 9 (11.39%) DHCP
12 9 (11.39%) Cisco
12 9 (11.39%) Windows 10
13 8 (10.13%) HP
13 8 (10.13%) TCP/IP
13 8 (10.13%) Windows 7
14 7 (8.86%) Hyper-V
14 7 (8.86%) Plesk
14 7 (8.86%) LAMP
14 7 (8.86%) SLA
14 7 (8.86%) SharePoint
14 7 (8.86%) PHP
14 7 (8.86%) MySQL

1st/2nd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (25.32%) MS Exchange
2 7 (8.86%) Apache
2 7 (8.86%) nginx
2 7 (8.86%) SharePoint
3 5 (6.33%) IIS
3 5 (6.33%) Office Communications Server
3 5 (6.33%) Skype for Business
4 3 (3.80%) Exchange Server 2007
4 3 (3.80%) Exchange Server 2010
5 2 (2.53%) Exchange Server 2013
6 1 (1.27%) Exchange Server 2003
Applications
1 19 (24.05%) Microsoft Office
Business Applications
1 1 (1.27%) Orchard Housing
Cloud Services
1 22 (27.85%) Office 365
2 5 (6.33%) Microsoft Azure
3 3 (3.80%) Amazon AWS
3 3 (3.80%) Amazon EC2
Communications & Networking
1 20 (25.32%) DNS
2 13 (16.46%) VPN
3 12 (15.19%) LAN
3 12 (15.19%) WAN
4 9 (11.39%) DHCP
5 8 (10.13%) TCP/IP
6 7 (8.86%) Firewall
7 5 (6.33%) Wireless
8 3 (3.80%) FTP
8 3 (3.80%) HTTPS
8 3 (3.80%) SSH
8 3 (3.80%) SSL
9 2 (2.53%) Network Security
10 1 (1.27%) VoIP
10 1 (1.27%) Wi-Fi
Database & Business Intelligence
1 9 (11.39%) SQL Server
2 7 (8.86%) MySQL
3 1 (1.27%) SQL Server 2008
3 1 (1.27%) SQL Server 2012
General
1 3 (3.80%) Telecoms
2 1 (1.27%) Electronics
2 1 (1.27%) Finance
2 1 (1.27%) Manufacturing
2 1 (1.27%) Marketing
2 1 (1.27%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 7 (8.86%) LAMP
1 7 (8.86%) LEMP Stack
2 3 (3.80%) LDAP
2 3 (3.80%) REST
2 3 (3.80%) SOAP
Miscellaneous
1 13 (16.46%) Data Centre
2 6 (7.59%) Driving Licence
3 5 (6.33%) Apple TV
3 5 (6.33%) Mobile App
4 3 (3.80%) iPad
4 3 (3.80%) iPhone
5 2 (2.53%) CCTV
5 2 (2.53%) Self-Motivation
6 1 (1.27%) CMDB
Operating Systems
1 56 (70.89%) Windows
2 22 (27.85%) Windows Server
3 15 (18.99%) Linux
4 9 (11.39%) Windows 10
5 8 (10.13%) Windows 7
6 7 (8.86%) Windows 8
7 5 (6.33%) Apple iOS
7 5 (6.33%) Mac OS X
8 4 (5.06%) Windows Server 2008
8 4 (5.06%) Windows Server 2012
9 3 (3.80%) AIX
9 3 (3.80%) Android
9 3 (3.80%) VMS
10 1 (1.27%) Windows XP
Processes & Methodologies
1 10 (12.66%) ITIL
2 5 (6.33%) Server Monitoring
3 3 (3.80%) Asset Management
3 3 (3.80%) Line Management
3 3 (3.80%) Mentoring
3 3 (3.80%) Problem-Solving
3 3 (3.80%) Service Delivery
4 2 (2.53%) Break/Fix
4 2 (2.53%) Cybersecurity
4 2 (2.53%) E-Commerce
4 2 (2.53%) Incident Management
4 2 (2.53%) Proactive Monitoring
4 2 (2.53%) Statistics
4 2 (2.53%) Ticket Management
4 2 (2.53%) Time Management
5 1 (1.27%) Business Intelligence
5 1 (1.27%) Configuration Management
5 1 (1.27%) Digital Marketing
5 1 (1.27%) Migration
5 1 (1.27%) Project Planning
Programming Languages
1 7 (8.86%) PHP
2 3 (3.80%) ActionScript
2 3 (3.80%) ActionScript 2.0
3 1 (1.27%) SQL
Qualifications
1 3 (3.80%) MCSE
1 3 (3.80%) Microsoft Certification
2 2 (2.53%) MCP
2 2 (2.53%) MCSD
3 1 (1.27%) DBS Check
3 1 (1.27%) MCITP
3 1 (1.27%) MCSA
Quality Assurance & Compliance
1 7 (8.86%) SLA
System Software
1 34 (43.04%) Active Directory
2 7 (8.86%) Hyper-V
3 6 (7.59%) Terminal Services
4 2 (2.53%) VMware Infrastructure
5 1 (1.27%) XenApp
Systems Management
1 7 (8.86%) cPanel
1 7 (8.86%) Plesk
2 5 (6.33%) FortiGate
3 2 (2.53%) SCCM
4 1 (1.27%) Backup Exec
Vendors
1 29 (36.71%) Microsoft
2 21 (26.58%) Citrix
3 13 (16.46%) VMware
4 9 (11.39%) Cisco
5 8 (10.13%) HP
6 7 (8.86%) Apple
7 6 (7.59%) Remedy
7 6 (7.59%) ServiceNow
8 5 (6.33%) Dell
8 5 (6.33%) Meru Networks
9 3 (3.80%) IBM
10 1 (1.27%) Google
10 1 (1.27%) Orchard
10 1 (1.27%) SAP
10 1 (1.27%) Symantec
10 1 (1.27%) Veeam