Period
to 23 January 2018

The median annual salary for a Help Desk Support Engineer was £24,000 in advertised job vacancies in England during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Engineer
UK > England
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 1046 1077 1118
Rank change year-on-year +31 +41 -25
Permanent jobs requiring a Help Desk Support Engineer 101 69 142
As % of all permanent IT jobs advertised in England 0.062% 0.042% 0.073%
As % of the Job Titles category 0.064% 0.043% 0.075%
Number of salaries quoted 103 66 132
England median annual salary £24,000 £24,000 £23,250
Median salary % change year-on-year - +3.23% -1.06%
10th Percentile £18,500 £20,125 £17,750
90th Percentile £30,600 £35,000 £31,975
UK median annual salary £24,000 £24,000 £23,500
% change year-on-year - +2.13% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 157,043 160,190 188,299
% of permanent IT jobs with a recognized job title 96.08% 96.48% 96.65%
Number of salaries quoted 128,961 134,332 158,959
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £80,000 £77,500 £76,250
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Help Desk Support Engineer
Job Vacancy Trend in England

Job postings that featured Help Desk Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer in England.

Salary trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support Engineer in England over the 6 months to 23 January 2018.

Salary histogram for Help Desk Support Engineer in England

Help Desk Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the England region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 29 £26,500 +15.22% 1
South East +22 28 £22,750 -9.00% 2
East of England +20 20 £24,000 +4.35% 3
North of England +6 14 £22,000 -8.33% 3
South West +13 11 £19,000 -10.59% 3
Yorkshire +18 10 £22,500 -1.10% 2
East Midlands +17 4 £29,000 +34.88% 2
Midlands +17 4 £29,000 +16.00% 3
North West -6 4 £20,000 -16.67% 1
Help Desk Support Engineer
UK

Help Desk Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 23 January 2018, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support Engineer in the job title.

1 86 (85.15%) Windows
2 64 (63.37%) Active Directory
3 55 (54.46%) Microsoft
3 55 (54.46%) Microsoft Office
4 40 (39.60%) Windows 10
5 38 (37.62%) Windows 7
6 29 (28.71%) TCP/IP
7 26 (25.74%) Windows Server
8 24 (23.76%) Office 365
9 21 (20.79%) DHCP
10 20 (19.80%) Windows XP
10 20 (19.80%) Citrix
11 19 (18.81%) Cisco
12 18 (17.82%) DNS
12 18 (17.82%) Firewall
12 18 (17.82%) Windows 8
13 17 (16.83%) LAN
14 16 (15.84%) WAN
15 15 (14.85%) ADSL
15 15 (14.85%) Windows Server 2012
15 15 (14.85%) Windows Server 2008
16 14 (13.86%) Analytical Skills
16 14 (13.86%) MS Exchange
17 13 (12.87%) VoIP
17 13 (12.87%) VPN
17 13 (12.87%) HP
17 13 (12.87%) G Suite
18 12 (11.88%) Windows Server 2003
19 11 (10.89%) DSL
19 11 (10.89%) PhD

Help Desk Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (13.86%) MS Exchange
2 7 (6.93%) Skype for Business
3 3 (2.97%) Exchange Server 2010
4 1 (0.99%) Exchange Server 2007
4 1 (0.99%) Exchange Server 2013
4 1 (0.99%) Jetty
4 1 (0.99%) SharePoint
4 1 (0.99%) Tomcat
4 1 (0.99%) WebLogic
Applications
1 55 (54.46%) Microsoft Office
2 2 (1.98%) Microsoft Excel
2 2 (1.98%) Microsoft PowerPoint
3 1 (0.99%) Adobe Premiere
3 1 (0.99%) LibreOffice
3 1 (0.99%) Mozilla Thunderbird
Cloud Services
1 24 (23.76%) Office 365
2 13 (12.87%) G Suite
3 3 (2.97%) Microsoft Azure
4 1 (0.99%) Amazon AWS
4 1 (0.99%) SaaS
Communications & Networking
1 29 (28.71%) TCP/IP
2 21 (20.79%) DHCP
3 18 (17.82%) DNS
3 18 (17.82%) Firewall
4 17 (16.83%) LAN
5 16 (15.84%) WAN
6 15 (14.85%) ADSL
7 13 (12.87%) VoIP
7 13 (12.87%) VPN
8 11 (10.89%) Cisco ASA
8 11 (10.89%) DSL
9 10 (9.90%) Broadband
10 9 (8.91%) Wireless
11 6 (5.94%) SAN
12 5 (4.95%) PBX
12 5 (4.95%) Remote Desktop
13 3 (2.97%) Internet
14 2 (1.98%) POP3
14 2 (1.98%) SMTP
15 1 (0.99%) Wi-Fi
General
1 6 (5.94%) Telecoms
2 4 (3.96%) Retail
3 2 (1.98%) Advertising
3 2 (1.98%) Games
4 1 (0.99%) Back Office
Libraries, Frameworks & Software Standards
1 1 (0.99%) Middleware
Miscellaneous
1 14 (13.86%) Analytical Skills
2 2 (1.98%) Computer Science
2 2 (1.98%) Driving Licence
3 1 (0.99%) Blackberry
3 1 (0.99%) Fintech
3 1 (0.99%) iPhone
3 1 (0.99%) Management Information System
3 1 (0.99%) Video\Live Streaming
Operating Systems
1 86 (85.15%) Windows
2 40 (39.60%) Windows 10
3 38 (37.62%) Windows 7
4 26 (25.74%) Windows Server
5 20 (19.80%) Windows XP
6 18 (17.82%) Windows 8
7 15 (14.85%) Windows Server 2008
7 15 (14.85%) Windows Server 2012
8 12 (11.88%) Windows Server 2003
9 4 (3.96%) Linux
9 4 (3.96%) Windows Vista
10 1 (0.99%) Android
10 1 (0.99%) Mac OS X
Processes & Methodologies
1 6 (5.94%) ITIL
2 5 (4.95%) Change Management
3 4 (3.96%) Runbook
4 3 (2.97%) B2B
4 3 (2.97%) CRM
4 3 (2.97%) Presales
4 3 (2.97%) Server Monitoring
5 2 (1.98%) Mentoring
5 2 (1.98%) Open Source
5 2 (1.98%) SEO
5 2 (1.98%) Ticket Management
6 1 (0.99%) Collaborative Working
6 1 (0.99%) Incident Management
6 1 (0.99%) Load Balancing
6 1 (0.99%) Proactive Monitoring
6 1 (0.99%) Problem Management
6 1 (0.99%) Risk Assessment
6 1 (0.99%) Service Management
6 1 (0.99%) Statistics
6 1 (0.99%) Workflow
Programming Languages
1 4 (3.96%) SQL
2 3 (2.97%) Bash Shell
2 3 (2.97%) Perl
2 3 (2.97%) Ruby
3 1 (0.99%) C
3 1 (0.99%) Python
Qualifications
1 11 (10.89%) PhD
2 7 (6.93%) MCSE
2 7 (6.93%) Microsoft Certification
3 6 (5.94%) Degree
4 4 (3.96%) MCP
5 2 (1.98%) CCNA
5 2 (1.98%) Cisco Certification
5 2 (1.98%) Security Cleared
6 1 (0.99%) MCSA
6 1 (0.99%) SC Cleared
Quality Assurance & Compliance
1 10 (9.90%) SLA
2 1 (0.99%) Data Quality
System Software
1 64 (63.37%) Active Directory
2 6 (5.94%) XenServer
3 5 (4.95%) Hyper-V
3 5 (4.95%) VMware Infrastructure
4 4 (3.96%) Virtual Servers
4 4 (3.96%) vSphere
5 3 (2.97%) Terminal Server
6 1 (0.99%) Terminal Services
6 1 (0.99%) XenApp
6 1 (0.99%) XenDesktop
Systems Management
1 11 (10.89%) Backup Exec
2 6 (5.94%) XenMobile
3 3 (2.97%) Microsoft Intune
3 3 (2.97%) SCCM
4 1 (0.99%) Puppet
Vendors
1 55 (54.46%) Microsoft
2 20 (19.80%) Citrix
3 19 (18.81%) Cisco
4 13 (12.87%) HP
5 11 (10.89%) Google
5 11 (10.89%) Palo Alto
5 11 (10.89%) Veeam
6 7 (6.93%) VMware
7 5 (4.95%) Apple
8 4 (3.96%) Sophos
9 2 (1.98%) Sage
10 1 (0.99%) Adobe
10 1 (0.99%) Dell
10 1 (0.99%) EMC
10 1 (0.99%) NetApp
10 1 (0.99%) NETGEAR
10 1 (0.99%) Remedy
10 1 (0.99%) Salesforce.com
10 1 (0.99%) Synology