The median annual salary for a Help Desk Support Engineer was £24,500 in advertised job vacancies in England during the 3 months to 24 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Engineer
UK / England
3 months to
24 Apr 2017
Same period 2016 Same period 2015
Rank 815 869 852
Rank change year-on-year +54 -17  
Permanent jobs requiring a Help Desk Support Engineer 38 75 102
As % of all permanent IT jobs advertised in England 0.047% 0.077% 0.097%
As % of the Job Titles category 0.049% 0.079% 0.10%
Number of salaries quoted 38 70 97
Median salary £24,500 £25,000 £24,000
Median salary % change year-on-year -2.00% +4.16%  
90% offered a salary of more than £20,350 £20,000 £20,600
10% offered a salary of more than £34,300 £35,000 £29,100
UK excluding London median salary £23,500 £22,500 £23,540
% change year-on-year +4.44% -4.41%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77608 94444 101919
As % of all permanent IT job vacancies advertised in England 96.29% 96.42% 96.62%
Number of salaries quoted 64936 80086 84029
Median salary £47,500 £47,000 £45,000
Median salary % change year-on-year +1.06% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support Engineer
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Engineer in the job title.

Job vacancy trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Engineer in England.

Salary trend for Help Desk Support Engineer in England

Help Desk Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support Engineer in England over the 3 months to 24 April 2017.

Salary histogram for Help Desk Support Engineer in England

Help Desk Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Engineer within the England region over the 3 months to 24 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England +16 12 £24,000 +4.34% 1
South East +42 10 £22,000 -8.33% 1
London +36 9 £34,000 +7.93% 1
South West +21 2 £32,000 +93.93% 2
North West -17 2 £25,500 +13.33%
Yorkshire +23 1 £25,500 +24.39% 2
East Midlands +3 1 £27,000 +33.33%
West Midlands - 1 £21,000 - 2
Help Desk Support Engineer
UK

Help Desk Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 April 2017, Help Desk Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Engineer in the job title.

1 59 (85.51%) Windows
2 45 (65.22%) Active Directory
3 37 (53.62%) Microsoft Office
4 36 (52.17%) Microsoft
5 23 (33.33%) Windows 7
6 19 (27.54%) Windows Server
7 17 (24.64%) Office 365
7 17 (24.64%) ITIL
8 16 (23.19%) Microsoft Certification
8 16 (23.19%) Windows 10
9 14 (20.29%) Firewall
10 13 (18.84%) MCSE
10 13 (18.84%) MS Exchange
10 13 (18.84%) WAN
10 13 (18.84%) DHCP
10 13 (18.84%) DNS
10 13 (18.84%) Telecoms
11 12 (17.39%) Cisco
11 12 (17.39%) SharePoint
11 12 (17.39%) Citrix
12 11 (15.94%) Finance
13 10 (14.49%) MCSA
13 10 (14.49%) Windows 8
14 9 (13.04%) Windows Server 2012
14 9 (13.04%) Windows XP
14 9 (13.04%) SLA
14 9 (13.04%) SQL Server
15 8 (11.59%) TCP/IP
15 8 (11.59%) MCP
15 8 (11.59%) Windows Server 2008

Help Desk Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (18.84%) MS Exchange
2 12 (17.39%) SharePoint
3 4 (5.80%) Exchange Server 2003
3 4 (5.80%) Exchange Server 2010
4 3 (4.35%) SharePoint 2013
5 2 (2.90%) Blackberry Enterprise Server
5 2 (2.90%) Skype for Business
6 1 (1.45%) Exchange Server 2013
6 1 (1.45%) SharePoint 2010
Applications
1 37 (53.62%) Microsoft Office
2 4 (5.80%) Microsoft Excel
2 4 (5.80%) Microsoft PowerPoint
3 1 (1.45%) MS Visio
Cloud Services
1 17 (24.64%) Office 365
2 7 (10.14%) Cloud Computing
3 3 (4.35%) Microsoft Azure
4 2 (2.90%) G Suite
5 1 (1.45%) Adobe Creative Cloud
5 1 (1.45%) Amazon AWS
5 1 (1.45%) Azure Active Directory
Communications & Networking
1 14 (20.29%) Firewall
2 13 (18.84%) DHCP
2 13 (18.84%) DNS
2 13 (18.84%) WAN
3 8 (11.59%) TCP/IP
4 7 (10.14%) LAN
5 6 (8.70%) VoIP
6 3 (4.35%) Internet
6 3 (4.35%) PBX
6 3 (4.35%) Remote Desktop
6 3 (4.35%) Wireless
7 2 (2.90%) SAN
7 2 (2.90%) VLAN
7 2 (2.90%) VPN
8 1 (1.45%) Cisco IOS
8 1 (1.45%) MPLS
8 1 (1.45%) NetScaler
8 1 (1.45%) Wi-Fi
Database & Business Intelligence
1 9 (13.04%) SQL Server
2 3 (4.35%) SQL Server 2005
2 3 (4.35%) SQL Server 2008
3 1 (1.45%) Big Data
Development Applications
1 1 (1.45%) Visual Studio
General
1 13 (18.84%) Telecoms
2 11 (15.94%) Finance
3 4 (5.80%) Manufacturing
4 2 (2.90%) Banking
4 2 (2.90%) French Language
4 2 (2.90%) German Language
5 1 (1.45%) Back Office
5 1 (1.45%) Law
5 1 (1.45%) Marketing
Libraries, Frameworks & Software Standards
1 1 (1.45%) Web Services
Miscellaneous
1 7 (10.14%) Driving Licence
2 6 (8.70%) iPhone
3 5 (7.25%) iPad
4 4 (5.80%) Hedge funds
5 3 (4.35%) Blackberry
5 3 (4.35%) Data Centre
5 3 (4.35%) Video Conferencing
6 2 (2.90%) Analytical Skills
6 2 (2.90%) Clustering
6 2 (2.90%) EPoS
6 2 (2.90%) Fintech
7 1 (1.45%) Internet of Things
7 1 (1.45%) Social Media
Operating Systems
1 59 (85.51%) Windows
2 23 (33.33%) Windows 7
3 19 (27.54%) Windows Server
4 16 (23.19%) Windows 10
5 10 (14.49%) Windows 8
6 9 (13.04%) Windows Server 2012
6 9 (13.04%) Windows XP
7 8 (11.59%) Windows Server 2008
8 7 (10.14%) Linux
9 6 (8.70%) Mac OS X
10 4 (5.80%) Windows Server 2003
11 3 (4.35%) Android
11 3 (4.35%) Windows Phone
12 2 (2.90%) Apple iOS
Processes & Methodologies
1 17 (24.64%) ITIL
2 5 (7.25%) Mathematics
3 4 (5.80%) Problem Management
4 3 (4.35%) Mobile Device Management
4 3 (4.35%) Validation
4 3 (4.35%) WFM
5 2 (2.90%) Continuous Improvement
5 2 (2.90%) Continuous Improvement Process
5 2 (2.90%) CRM
5 2 (2.90%) Knowledge Management
5 2 (2.90%) Network Management
5 2 (2.90%) Proactive Monitoring
5 2 (2.90%) Service Delivery
5 2 (2.90%) Time Management
6 1 (1.45%) Asset Management
6 1 (1.45%) CAD
6 1 (1.45%) Manufacturing Engineering
6 1 (1.45%) Migration
6 1 (1.45%) Network Monitoring
6 1 (1.45%) Performance Improvement
Programming Languages
1 4 (5.80%) C
1 4 (5.80%) SQL
Qualifications
1 16 (23.19%) Microsoft Certification
2 13 (18.84%) MCSE
3 10 (14.49%) MCSA
4 8 (11.59%) MCP
5 7 (10.14%) SC Cleared
5 7 (10.14%) Security Cleared
6 6 (8.70%) Degree
7 4 (5.80%) A+ Certification
8 2 (2.90%) CCENT
8 2 (2.90%) CCNA
8 2 (2.90%) Cisco Certification
8 2 (2.90%) MCTS
8 2 (2.90%) Network+ Certification
8 2 (2.90%) VTSP
9 1 (1.45%) HNC
Quality Assurance & Compliance
1 9 (13.04%) SLA
2 2 (2.90%) COBIT
3 1 (1.45%) ISO/IEC 27001
System Software
1 45 (65.22%) Active Directory
2 6 (8.70%) Hyper-V
3 1 (1.45%) VMware Infrastructure
3 1 (1.45%) vSphere
3 1 (1.45%) XenApp
3 1 (1.45%) XenDesktop
Systems Management
1 3 (4.35%) SCCM
2 1 (1.45%) Jamf Pro
2 1 (1.45%) XenMobile
Vendors
1 36 (52.17%) Microsoft
2 12 (17.39%) Cisco
2 12 (17.39%) Citrix
3 4 (5.80%) Dell
3 4 (5.80%) VMware
4 3 (4.35%) HP
4 3 (4.35%) IBM
4 3 (4.35%) Kaspersky
4 3 (4.35%) Xerox
5 2 (2.90%) Apple
5 2 (2.90%) Bloomberg
5 2 (2.90%) Google
5 2 (2.90%) Reuters
5 2 (2.90%) Sage
5 2 (2.90%) ServiceNow
6 1 (1.45%) Adobe
6 1 (1.45%) Avaya
6 1 (1.45%) Juniper
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