Period
to 21 September 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 21 September 2021 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > England
6 months to
21 Sep 2021
Same period 2020 Same period 2019
Rank 116 112 92
Rank change year-on-year -4 -20 -11
Permanent jobs citing CRM 3,166 1,353 4,329
As % of all permanent jobs advertised in England 2.95% 2.97% 3.34%
As % of the Processes & Methodologies category 3.13% 3.18% 3.60%
Number of salaries quoted 2,247 1,104 3,393
10th Percentile £31,250 £32,000 £27,750
25th Percentile £40,250 £40,000 £36,250
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £70,000 £67,500 £67,500
90th Percentile £82,500 £81,250 £82,250
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 101,104 42,500 120,133
As % of all permanent IT jobs advertised in England 94.13% 93.30% 92.64%
Number of salaries quoted 68,468 35,375 96,338
10th Percentile £32,999 £33,500 £30,000
25th Percentile £42,500 £42,500 £38,500
Median annual salary (50th Percentile) £57,500 £57,000 £52,500
Median % change year-on-year +0.88% +8.57% +3.14%
75th Percentile £77,500 £75,000 £71,250
90th Percentile £95,000 £92,500 £87,500
UK median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a proportion of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Salary Trend in England

3-month moving average salary quoted in jobs citing CRM in England.

Salary trend for CRM in England

CRM
Salary Histogram in England

Salary distribution for jobs citing CRM in England over the 6 months to 21 September 2021.

Salary histogram for CRM in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 6 months to 21 September 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 1,523 £61,500 +2.07% 273
North of England +27 460 £47,500 +14.46% 143
South East -87 393 £50,000 - 94
Midlands +3 339 £49,000 +4.26% 88
West Midlands +18 256 £52,500 +11.70% 59
North West +23 229 £47,500 +1.06% 82
South West -9 219 £43,500 -3.33% 48
Yorkshire +8 202 £50,000 +32.45% 46
East of England 0 153 £52,500 +31.25% 64
East Midlands -24 79 £37,500 -11.76% 29
North East -25 30 £40,000 -8.57% 15
CRM
UK

For the 6 months to 21 September 2021, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for CRM.

1 1,005 (31.74%) Social Skills
2 868 (27.42%) Microsoft
3 836 (26.41%) Agile Software Development
4 737 (23.28%) SQL
5 721 (22.77%) Dynamics CRM
6 695 (21.95%) Marketing
7 660 (20.85%) Finance
8 612 (19.33%) Salesforce.com
9 596 (18.83%) Azure
10 500 (15.79%) JavaScript
11 451 (14.25%) .NET
11 451 (14.25%) ERP
12 444 (14.02%) Project Management
13 436 (13.77%) Dynamics 365
14 427 (13.49%) Power Platform
15 410 (12.95%) C#
16 399 (12.60%) Analytical Skills
17 392 (12.38%) Business Intelligence
18 388 (12.26%) Analytics
19 353 (11.15%) DevOps
20 330 (10.42%) Problem-Solving
21 316 (9.98%) Degree
22 313 (9.89%) HTML
23 312 (9.85%) SQL Server
24 301 (9.51%) Power BI
25 278 (8.78%) SaaS
26 274 (8.65%) E-Commerce
27 273 (8.62%) Microsoft 365
28 261 (8.24%) Project Delivery
29 258 (8.15%) Stakeholder Management

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 228 (7.20%) SharePoint
2 211 (6.66%) CMS
3 77 (2.43%) EPiServer
4 49 (1.55%) Confluence
5 42 (1.33%) SAS
6 41 (1.30%) IIS
7 38 (1.20%) Sitecore CMS
8 34 (1.07%) Umbraco
9 33 (1.04%) Drupal
9 33 (1.04%) WordPress
10 28 (0.88%) Apache Spark
11 21 (0.66%) Kentico
11 21 (0.66%) MS Exchange
12 15 (0.47%) BizTalk Server
13 14 (0.44%) Elasticsearch
14 13 (0.41%) Sitefinity
15 11 (0.35%) Headless CMS
16 10 (0.32%) SugarCRM
17 9 (0.28%) Apache
18 7 (0.22%) Joomla!
Applications
1 213 (6.73%) Microsoft Office
2 189 (5.97%) Microsoft Excel
3 67 (2.12%) Microsoft PowerPoint
4 43 (1.36%) MS Visio
5 29 (0.92%) Microsoft Project
6 24 (0.76%) Spreadsheet
7 18 (0.57%) Photoshop
8 10 (0.32%) Adobe After Effects
9 9 (0.28%) Adobe Premiere
10 8 (0.25%) Sketch
11 7 (0.22%) Figma
12 5 (0.16%) Adobe XD
13 4 (0.13%) Adobe Creative Suite
13 4 (0.13%) Adobe Illustrator
13 4 (0.13%) MadCap Flare
13 4 (0.13%) Zeplin
14 3 (0.095%) InfoPath
15 2 (0.063%) Chatbot
15 2 (0.063%) InDesign
15 2 (0.063%) InVision
Business Applications
1 721 (22.77%) Dynamics CRM
2 131 (4.14%) Salesforce.com CRM
3 75 (2.37%) NetSuite
4 48 (1.52%) Adobe Campaign
4 48 (1.52%) Dynamics NAV
5 39 (1.23%) FastStats
6 36 (1.14%) Dynamics AX
7 19 (0.60%) SAP CRM
8 15 (0.47%) Maximo
8 15 (0.47%) Payment Gateway
8 15 (0.47%) SAP Business One
9 13 (0.41%) Oracle CRM
9 13 (0.41%) Shopify
10 12 (0.38%) Eloqua
10 12 (0.38%) Infor CloudSuite Industrial (formerly SyteLine)
10 12 (0.38%) Sage 50
10 12 (0.38%) SAP SD
11 11 (0.35%) Magento
12 10 (0.32%) Sage 200
13 9 (0.28%) SAP S/4HANA
Cloud Services
1 596 (18.83%) Azure
2 436 (13.77%) Dynamics 365
3 427 (13.49%) Power Platform
4 278 (8.78%) SaaS
5 273 (8.62%) Microsoft 365
6 255 (8.05%) AWS
7 171 (5.40%) PowerApps
8 137 (4.33%) Serverless
9 127 (4.01%) Power Automate
10 105 (3.32%) Azure Logic Apps
11 94 (2.97%) PaaS
12 70 (2.21%) Google Analytics
13 55 (1.74%) Azure Functions
14 47 (1.48%) Azure Active Directory
15 46 (1.45%) Azure Data Factory
15 46 (1.45%) IaaS
16 43 (1.36%) Salesforce Sales Cloud
17 40 (1.26%) AWS Lambda
17 40 (1.26%) Salesforce Service Cloud
18 38 (1.20%) Veeva
Communications & Networking
1 113 (3.57%) Broadband
2 87 (2.75%) Firewall
3 77 (2.43%) 5G
4 55 (1.74%) DNS
5 37 (1.17%) WAN
6 35 (1.11%) SMS
7 34 (1.07%) DHCP
7 34 (1.07%) VPN
8 33 (1.04%) LAN
8 33 (1.04%) TCP/IP
9 31 (0.98%) Internet
10 30 (0.95%) VLAN
11 25 (0.79%) Intranet
12 22 (0.69%) VoIP
13 18 (0.57%) Extranet
13 18 (0.57%) Wireless
14 16 (0.51%) Wi-Fi
15 14 (0.44%) SSL
16 13 (0.41%) Cisco IOS
16 13 (0.41%) Network Security
Database & Business Intelligence
1 312 (9.85%) SQL Server
2 301 (9.51%) Power BI
3 133 (4.20%) Tableau
4 128 (4.04%) Data Warehouse
5 113 (3.57%) SQL Server Integration Services
6 107 (3.38%) MySQL
7 100 (3.16%) SQL Server Reporting Services
8 89 (2.81%) Relational Database
9 49 (1.55%) MongoDB
10 41 (1.30%) PostgreSQL
11 37 (1.17%) Data Lake
11 37 (1.17%) NoSQL
12 29 (0.92%) Amazon DynamoDB
13 24 (0.76%) Data Mining
14 22 (0.69%) Big Data
15 20 (0.63%) Crystal Reports
16 19 (0.60%) RDBMS
17 18 (0.57%) SQL Server Analysis Services
18 17 (0.54%) Metadata
18 17 (0.54%) SQL Server 2016
Development Applications
1 151 (4.77%) Git (software)
2 133 (4.20%) JIRA
3 68 (2.15%) Visual Studio
4 46 (1.45%) Team Foundation Server
5 24 (0.76%) Jenkins
6 23 (0.73%) webpack
7 19 (0.60%) Visual Studio Team System
8 15 (0.47%) Eclipse
9 13 (0.41%) Bitbucket
10 12 (0.38%) gulp
10 12 (0.38%) SQL Server Management Studio (SSMS)
11 10 (0.32%) Cypress.io
11 10 (0.32%) Grunt
11 10 (0.32%) Moq
11 10 (0.32%) Postman
11 10 (0.32%) Selenium
12 9 (0.28%) Zephyr
13 8 (0.25%) TeamCity
14 7 (0.22%) Bundler
14 7 (0.22%) Visual Studio Code
General
1 1,005 (31.74%) Social Skills
2 695 (21.95%) Marketing
3 660 (20.85%) Finance
4 399 (12.60%) Analytical Skills
5 218 (6.89%) Retail
6 170 (5.37%) Presentation Skills
7 124 (3.92%) Manufacturing
8 109 (3.44%) Advertising
8 109 (3.44%) Organisational Skills
9 104 (3.28%) Billing
10 99 (3.13%) Law
11 97 (3.06%) Telecoms
12 86 (2.72%) Banking
13 83 (2.62%) Legal
13 83 (2.62%) Pharmaceutical
14 81 (2.56%) Influencing Skills
15 71 (2.24%) Games
16 69 (2.18%) Public Sector
17 68 (2.15%) Back Office
18 43 (1.36%) Inclusion and Diversity
Job Titles
1 633 (19.99%) Developer
2 465 (14.69%) Analyst
3 303 (9.57%) Architect
4 238 (7.52%) Consultant
5 177 (5.59%) Business Analyst
6 142 (4.49%) Senior Developer
7 137 (4.33%) Project Manager
8 112 (3.54%) Solutions Architect
9 109 (3.44%) CRM Manager
10 102 (3.22%) Administrator
11 98 (3.10%) IT Manager
12 95 (3.00%) Applications Support
13 92 (2.91%) Senior Manager
14 85 (2.68%) Software Developer
15 80 (2.53%) Support Analyst
16 72 (2.27%) .NET Developer
16 72 (2.27%) CRM Analyst
16 72 (2.27%) CRM Developer
17 70 (2.21%) Data Analyst
18 68 (2.15%) C# Developer
Libraries, Frameworks & Software Standards
1 451 (14.25%) .NET
2 313 (9.89%) HTML
3 252 (7.96%) CSS
4 208 (6.57%) Web Services
5 170 (5.37%) React
6 150 (4.74%) REST
7 111 (3.51%) XML
8 110 (3.47%) ASP.NET
9 100 (3.16%) .NET Core
10 96 (3.03%) jQuery
11 94 (2.97%) SOAP
12 90 (2.84%) HTML5
13 86 (2.72%) .NET Framework
14 79 (2.50%) JSON
15 77 (2.43%) AngularJS
16 66 (2.08%) ASP.NET Web API
17 62 (1.96%) Node.js
18 47 (1.48%) ASP.NET MVC
18 47 (1.48%) Twitter Bootstrap
19 46 (1.45%) RESTful
Miscellaneous
1 216 (6.82%) Social Media
2 193 (6.10%) User Experience
3 140 (4.42%) Management Information System
4 112 (3.54%) Self-Motivation
5 111 (3.51%) Enterprise Software
6 95 (3.00%) Mobile App
7 62 (1.96%) FMCG
8 53 (1.67%) Greenfield Project
9 50 (1.58%) Marketing Technology
10 42 (1.33%) Data Structures
11 41 (1.30%) Life Science
12 39 (1.23%) Digital Media
13 35 (1.11%) Acoustics
14 34 (1.07%) Legacy Systems
15 30 (0.95%) Driving Licence
15 30 (0.95%) Virtual Team
16 25 (0.79%) Algorithms
16 25 (0.79%) Data Centre
17 23 (0.73%) Video Conferencing
18 19 (0.60%) Blog
Operating Systems
1 233 (7.36%) Windows
2 94 (2.97%) Linux
3 76 (2.40%) Windows Server
4 44 (1.39%) Windows 10
5 35 (1.11%) Android
6 24 (0.76%) Windows Server 2012
7 18 (0.57%) Apple iOS
8 15 (0.47%) Windows 7
9 14 (0.44%) Unix
10 11 (0.35%) Mac OS
10 11 (0.35%) Windows Server 2019
11 9 (0.28%) VMS
11 9 (0.28%) Windows Server 2016
12 6 (0.19%) Ubuntu
13 5 (0.16%) Red Hat Enterprise Linux
14 4 (0.13%) Mac OS X
14 4 (0.13%) SUSE
14 4 (0.13%) Windows 8
15 3 (0.095%) Windows Server 2003
16 1 (0.032%) Windows Server 2008
Processes & Methodologies
1 836 (26.41%) Agile Software Development
2 451 (14.25%) ERP
3 444 (14.02%) Project Management
4 392 (12.38%) Business Intelligence
5 388 (12.26%) Analytics
6 353 (11.15%) DevOps
7 330 (10.42%) Problem-Solving
8 274 (8.65%) E-Commerce
9 261 (8.24%) Project Delivery
10 258 (8.15%) Stakeholder Management
11 225 (7.11%) Workflow
12 220 (6.95%) Mentoring
13 209 (6.60%) Migration
14 195 (6.16%) Scrum
15 188 (5.94%) Requirements Gathering
16 179 (5.65%) Continuous Improvement
17 176 (5.56%) MVC
18 173 (5.46%) Microservices
19 162 (5.12%) Business Analysis
19 162 (5.12%) IT Strategy
Programming Languages
1 737 (23.28%) SQL
2 500 (15.79%) JavaScript
3 410 (12.95%) C#
4 193 (6.10%) Java
5 179 (5.65%) Python
6 140 (4.42%) PHP
7 109 (3.44%) TypeScript
8 85 (2.68%) T-SQL
9 65 (2.05%) R
10 63 (1.99%) PowerShell
11 59 (1.86%) Ruby
12 56 (1.77%) C++
13 54 (1.71%) C
14 48 (1.52%) MATLAB
14 48 (1.52%) VB.NET
15 47 (1.48%) Scala
16 44 (1.39%) Kotlin
17 41 (1.30%) Perl
18 35 (1.11%) Apex Code
18 35 (1.11%) Apple Swift
Qualifications
1 316 (9.98%) Degree
2 43 (1.36%) Security Cleared
3 42 (1.33%) Computer Science Degree
4 41 (1.30%) Microsoft Certification
5 31 (0.98%) Cisco Certification
6 21 (0.66%) AWS Certification
6 21 (0.66%) ITIL Certification
6 21 (0.66%) PhD
7 19 (0.60%) ITIL Foundation Certificate
8 18 (0.57%) CCNA
8 18 (0.57%) PMI Certification
9 17 (0.54%) PMP
9 17 (0.54%) PRINCE2 Certification
10 15 (0.47%) CCNP
10 15 (0.47%) Master's Degree
10 15 (0.47%) SC Cleared
11 14 (0.44%) ISEB
12 10 (0.32%) CISA
13 9 (0.28%) MBA
14 8 (0.25%) CGEIT
Quality Assurance & Compliance
1 119 (3.76%) QA
2 83 (2.62%) GDPR
3 60 (1.90%) SLA
4 47 (1.48%) PMO
5 45 (1.42%) Data Quality
6 40 (1.26%) Accessibility
7 39 (1.23%) ISO/IEC 27001
8 20 (0.63%) PCI DSS
9 13 (0.41%) Sarbanes-Oxley
10 9 (0.28%) COBIT
11 8 (0.25%) GxP
11 8 (0.25%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 5 (0.16%) Cyber Essentials
13 4 (0.13%) SOC 2
14 3 (0.095%) GRC
14 3 (0.095%) ISO 9001
15 2 (0.063%) Basel II
16 1 (0.032%) HL7
16 1 (0.032%) WCAG
System Software
1 120 (3.79%) Active Directory
2 86 (2.72%) Docker
3 51 (1.61%) Hyper-V
4 24 (0.76%) VMware Infrastructure
5 7 (0.22%) Virtual Machines
5 7 (0.22%) vSphere
6 3 (0.095%) LXC
6 3 (0.095%) Virtual Desktop
6 3 (0.095%) Virtual Servers
7 1 (0.032%) BitLocker
7 1 (0.032%) Firmware
7 1 (0.032%) Terminal Server
7 1 (0.032%) Terminal Services
7 1 (0.032%) VMware ESXi
Systems Management
1 66 (2.08%) Kubernetes
2 46 (1.45%) Terraform
3 24 (0.76%) WSUS
4 18 (0.57%) Single Sign-On
5 16 (0.51%) Opscode Chef
6 14 (0.44%) SCCM
7 13 (0.41%) Active Directory Federation Services
8 11 (0.35%) Microsoft Intune
9 9 (0.28%) Prometheus
10 8 (0.25%) Ansible
11 6 (0.19%) Backup Exec
11 6 (0.19%) Grafana
12 4 (0.13%) Cisco CUCM
12 4 (0.13%) Symantec Endpoint Protection
13 3 (0.095%) EMC NetWorker
14 2 (0.063%) FortiGate
14 2 (0.063%) PaperCut
14 2 (0.063%) Systems Management Server (SMS)
15 1 (0.032%) AirWatch
15 1 (0.032%) Wonderware InTouch
Vendors
1 868 (27.42%) Microsoft
2 612 (19.33%) Salesforce.com
3 140 (4.42%) Oracle
4 138 (4.36%) Google
5 129 (4.07%) SAP
6 125 (3.95%) Adobe
7 63 (1.99%) Sitecore
8 60 (1.90%) Sage
9 57 (1.80%) IBM
10 56 (1.77%) Salesforce Marketing Cloud
11 50 (1.58%) VMware
12 47 (1.48%) JD Edwards
13 38 (1.20%) Cisco
14 37 (1.17%) HubSpot
15 34 (1.07%) Workday
16 26 (0.82%) Apple
16 26 (0.82%) Apteco
16 26 (0.82%) ServiceNow
17 23 (0.73%) Atlassian
18 20 (0.63%) Facebook