Period
to 28 May 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 28 May 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > England
6 months to
28 May 2020
Same period 2019 Same period 2018
Rank 101 85 70
Rank change year-on-year -16 -15 +4
Permanent jobs citing CRM 2,521 4,693 6,617
As % of all permanent jobs advertised in England 3.03% 3.52% 4.10%
As % of the Processes & Methodologies category 3.28% 3.82% 4.44%
Number of salaries quoted 2,134 3,983 6,211
Median annual salary £50,000 £50,000 £52,500
Median salary % change year-on-year - -4.76% +10.53%
10th Percentile £30,000 £28,569 £30,000
90th Percentile £82,500 £82,500 £85,000
UK median annual salary £52,500 £50,000 £52,500
% change year-on-year +5.00% -4.76% +10.53%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 76,820 122,813 148,890
As % of all permanent IT jobs advertised in England 92.34% 92.22% 92.28%
Number of salaries quoted 61,491 97,077 120,625
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,250 £30,000 £29,750
90th Percentile £90,000 £86,250 £82,500
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% +5.26%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a proportion of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Salary Trend in England

3-month moving average salary quoted in jobs citing CRM in England.

Salary trend for CRM in England

CRM
Salary Histogram in England

Salary distribution for jobs citing CRM in England over the 6 months to 28 May 2020.

Salary histogram for CRM in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 6 months to 28 May 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -41 1,094 £55,000 - 75
South East +11 548 £47,500 - 66
North of England +3 283 £45,000 - 80
Midlands -31 198 £47,500 +15.85% 39
South West +6 191 £47,000 +17.50% 31
East of England +3 169 £57,500 +15.00% 9
North West -22 143 £47,500 - 40
West Midlands -14 124 £45,000 - 27
Yorkshire +46 110 £42,500 +6.25% 35
East Midlands -10 73 £60,000 +71.43% 12
North East +32 30 £45,000 -2.70% 5
CRM
UK

For the 6 months to 28 May 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for CRM.

1 876 (34.75%) Microsoft
2 763 (30.27%) Dynamics CRM
3 730 (28.96%) Agile Software Development
4 642 (25.47%) Finance
5 610 (24.20%) SQL
6 521 (20.67%) Azure
7 490 (19.44%) Marketing
8 470 (18.64%) .NET
9 464 (18.41%) Salesforce.com
10 451 (17.89%) Dynamics 365
11 395 (15.67%) C#
12 394 (15.63%) SQL Server
13 349 (13.84%) ERP
14 323 (12.81%) JavaScript
15 305 (12.10%) Problem-Solving
16 301 (11.94%) Business Intelligence
17 293 (11.62%) Project Management
18 291 (11.54%) Analytical Skills
19 271 (10.75%) SaaS
20 270 (10.71%) Degree
21 257 (10.19%) HTML
22 236 (9.36%) SharePoint
23 230 (9.12%) SAP
24 218 (8.65%) Office 365
25 206 (8.17%) Oracle
25 206 (8.17%) Stakeholder Management
26 202 (8.01%) Windows
27 198 (7.85%) CSS
28 196 (7.77%) Analytics
29 195 (7.74%) Scrum

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 236 (9.36%) SharePoint
2 135 (5.36%) CMS
3 62 (2.46%) Confluence
4 55 (2.18%) IIS
5 38 (1.51%) BizTalk Server
5 38 (1.51%) SAS
6 29 (1.15%) Sitecore CMS
7 27 (1.07%) Umbraco
8 23 (0.91%) Drupal
9 19 (0.75%) WordPress
10 18 (0.71%) Tomcat
11 17 (0.67%) Apache
12 16 (0.63%) MS Exchange
12 16 (0.63%) NetWeaver
13 15 (0.60%) EPiServer
14 14 (0.56%) WebSphere
15 11 (0.44%) SAP Portal
16 9 (0.36%) Adobe Experience Manager
16 9 (0.36%) Elasticsearch
17 8 (0.32%) Apache Spark
Applications
1 192 (7.62%) Microsoft Office
2 150 (5.95%) Microsoft Excel
3 52 (2.06%) Microsoft PowerPoint
4 39 (1.55%) MS Visio
5 21 (0.83%) Microsoft Project
6 13 (0.52%) Spreadsheet
7 9 (0.36%) SPSS
8 8 (0.32%) Photoshop
9 4 (0.16%) Adobe Premiere
10 3 (0.12%) Adobe Creative Suite
10 3 (0.12%) Adobe XD
11 2 (0.079%) Adobe Illustrator
11 2 (0.079%) Chatbot
11 2 (0.079%) Sketch
12 1 (0.040%) Acrobat
12 1 (0.040%) Adobe After Effects
12 1 (0.040%) InDesign
12 1 (0.040%) InVision
Business Applications
1 763 (30.27%) Dynamics CRM
2 103 (4.09%) Salesforce.com CRM
3 87 (3.45%) NetSuite
4 67 (2.66%) Dynamics AX
5 56 (2.22%) SAP CRM
6 42 (1.67%) Dynamics NAV
7 28 (1.11%) SAP S/4HANA
8 23 (0.91%) SAP SD
9 20 (0.79%) SAP GTS
10 19 (0.75%) Oracle Applications
10 19 (0.75%) Oracle CRM
11 17 (0.67%) FastStats
12 16 (0.63%) JDE OneWorld
13 15 (0.60%) Raiser's Edge
14 14 (0.56%) SAP ERP
15 13 (0.52%) SAP Oil and Gas
16 11 (0.44%) Oracle Financials
16 11 (0.44%) Remedy ITSM
16 11 (0.44%) SAP EHS
17 10 (0.40%) SAP Business One
Cloud Services
1 521 (20.67%) Azure
2 451 (17.89%) Dynamics 365
3 271 (10.75%) SaaS
4 218 (8.65%) Office 365
5 176 (6.98%) AWS
6 152 (6.03%) Power Platform
7 93 (3.69%) PaaS
8 68 (2.70%) Cloud Computing
9 67 (2.66%) IaaS
10 44 (1.75%) Salesforce Service Cloud
11 38 (1.51%) PowerApps
12 37 (1.47%) Serverless
13 34 (1.35%) Salesforce Sales Cloud
14 29 (1.15%) Oracle CX
15 28 (1.11%) Azure Data Factory
16 25 (0.99%) Azure Functions
16 25 (0.99%) Google Analytics
17 24 (0.95%) Oracle Service Cloud
18 22 (0.87%) Power Automate
19 21 (0.83%) GitHub
Communications & Networking
1 56 (2.22%) Internet
2 41 (1.63%) VoIP
3 39 (1.55%) Firewall
4 35 (1.39%) DNS
5 22 (0.87%) Skype
5 22 (0.87%) WAN
6 21 (0.83%) LAN
7 20 (0.79%) TCP/IP
8 19 (0.75%) Intranet
8 19 (0.75%) Wi-Fi
9 18 (0.71%) DHCP
10 15 (0.60%) SMS
10 15 (0.60%) Unified Communications
10 15 (0.60%) VPN
11 14 (0.56%) MPLS
12 12 (0.48%) VLAN
13 10 (0.40%) NetScaler
13 10 (0.40%) SAN
14 9 (0.36%) GoToMeeting
14 9 (0.36%) WebEx
Database & Business Intelligence
1 394 (15.63%) SQL Server
2 137 (5.43%) Power BI
3 120 (4.76%) MySQL
4 98 (3.89%) SQL Server Integration Services
4 98 (3.89%) SQL Server Reporting Services
5 94 (3.73%) Data Warehouse
6 46 (1.82%) Big Data
7 40 (1.59%) BusinessObjects
8 39 (1.55%) Relational Database
9 38 (1.51%) Data Lake
10 36 (1.43%) SAP HANA
11 34 (1.35%) Azure SQL Database
12 32 (1.27%) SQL Server 2008
12 32 (1.27%) SQL Server 2016
13 25 (0.99%) Oracle Reports
13 25 (0.99%) SQL Server Analysis Services
14 23 (0.91%) Crystal Reports
15 20 (0.79%) SAP BW
15 20 (0.79%) Snowflake Schema
16 19 (0.75%) Data Mining
Development Applications
1 156 (6.19%) JIRA
2 88 (3.49%) Visual Studio
3 84 (3.33%) Git (software)
4 59 (2.34%) Team Foundation Server
5 53 (2.10%) Jenkins
6 31 (1.23%) Selenium
7 25 (0.99%) Cucumber
8 15 (0.60%) Bitbucket
8 15 (0.60%) Subversion
8 15 (0.60%) WebDriver
9 12 (0.48%) JUnit
9 12 (0.48%) Octopus Deploy
10 11 (0.44%) Eclipse
10 11 (0.44%) Postman
11 10 (0.40%) SQL Server Management Studio (SSMS)
12 9 (0.36%) gulp
13 8 (0.32%) Ant
13 8 (0.32%) Gradle
13 8 (0.32%) Maven
13 8 (0.32%) webpack
General
1 642 (25.47%) Finance
2 490 (19.44%) Marketing
3 142 (5.63%) Retail
4 121 (4.80%) Legal
5 93 (3.69%) Telecoms
6 92 (3.65%) Law
7 78 (3.09%) Public Sector
8 75 (2.98%) Manufacturing
9 54 (2.14%) Banking
10 40 (1.59%) Back Office
11 38 (1.51%) Advertising
12 35 (1.39%) Games
13 27 (1.07%) Front Office
14 23 (0.91%) Billing
15 22 (0.87%) Automotive
16 15 (0.60%) Pharmaceutical
17 13 (0.52%) Local Government
18 11 (0.44%) Electronics
18 11 (0.44%) Publishing
19 10 (0.40%) German Language
Job Titles
1 554 (21.98%) Developer
2 355 (14.08%) Analyst
3 241 (9.56%) Architect
4 237 (9.40%) Consultant
5 136 (5.39%) .NET Developer
6 128 (5.08%) Solutions Architect
7 122 (4.84%) Project Manager
8 119 (4.72%) CRM Developer
9 103 (4.09%) Business Analyst
10 98 (3.89%) Administrator
11 90 (3.57%) Applications Support
12 76 (3.01%) C# Developer
12 76 (3.01%) Dynamics CRM Developer
13 75 (2.98%) Support Analyst
14 68 (2.70%) CRM Manager
15 67 (2.66%) CRM Analyst
15 67 (2.66%) Senior Developer
16 62 (2.46%) Software Developer
17 60 (2.38%) Account Manager
18 59 (2.34%) IT Manager
Libraries, Frameworks & Software Standards
1 470 (18.64%) .NET
2 257 (10.19%) HTML
3 198 (7.85%) CSS
4 129 (5.12%) Web Services
5 119 (4.72%) AngularJS
6 102 (4.05%) ASP.NET
7 101 (4.01%) REST
8 79 (3.13%) XML
9 78 (3.09%) .NET Framework
10 73 (2.90%) jQuery
11 62 (2.46%) React
11 62 (2.46%) SOAP
12 61 (2.42%) .NET Core
13 56 (2.22%) HTML5
14 46 (1.82%) Node.js
15 45 (1.79%) Laravel
16 44 (1.75%) JSON
17 43 (1.71%) ASP.NET Web API
18 37 (1.47%) RESTful
19 34 (1.35%) ASP.NET MVC
Miscellaneous
1 291 (11.54%) Analytical Skills
2 100 (3.97%) Management Information System
3 93 (3.69%) Self-Motivation
4 80 (3.17%) User Experience
5 75 (2.98%) Greenfield Project
6 70 (2.78%) Enterprise Software
7 65 (2.58%) Mobile App
8 28 (1.11%) Data Structures
9 25 (0.99%) Social Media
10 24 (0.95%) Driving Licence
11 22 (0.87%) Fixed Income
11 22 (0.87%) Virtual Team
12 20 (0.79%) EPoS
12 20 (0.79%) Hybrid Cloud
13 19 (0.75%) Data Centre
14 18 (0.71%) Marketing Technology
15 17 (0.67%) Foreign Exchange (FX)
15 17 (0.67%) Linux Command Line
16 16 (0.63%) Life Science
16 16 (0.63%) Online Games
Operating Systems
1 202 (8.01%) Windows
2 96 (3.81%) Linux
3 92 (3.65%) Windows Server
4 43 (1.71%) Windows Server 2012
5 40 (1.59%) Unix
6 37 (1.47%) Windows 10
7 21 (0.83%) Apple iOS
8 19 (0.75%) Android
9 18 (0.71%) Windows Server 2016
10 15 (0.60%) Windows Server 2008
11 9 (0.36%) Mac OS
12 7 (0.28%) Red Hat Enterprise Linux
13 6 (0.24%) Mac OS X
14 5 (0.20%) Ubuntu
14 5 (0.20%) Windows Server 2019
15 3 (0.12%) Debian
15 3 (0.12%) Windows 7
16 2 (0.079%) Windows Server 2003
17 1 (0.040%) SUSE
Processes & Methodologies
1 730 (28.96%) Agile Software Development
2 349 (13.84%) ERP
3 305 (12.10%) Problem-Solving
4 301 (11.94%) Business Intelligence
5 293 (11.62%) Project Management
6 206 (8.17%) Stakeholder Management
7 196 (7.77%) Analytics
8 195 (7.74%) Scrum
9 172 (6.82%) Project Delivery
10 161 (6.39%) Migration
11 141 (5.59%) ITIL
12 139 (5.51%) E-Commerce
12 139 (5.51%) Requirements Gathering
13 133 (5.28%) Business Development
14 132 (5.24%) Waterfall
15 131 (5.20%) Decision-Making
15 131 (5.20%) Presales
16 129 (5.12%) Workflow
17 127 (5.04%) Business Analysis
18 125 (4.96%) MVC
Programming Languages
1 610 (24.20%) SQL
2 395 (15.67%) C#
3 323 (12.81%) JavaScript
4 160 (6.35%) Java
5 112 (4.44%) Python
6 104 (4.13%) PHP
7 98 (3.89%) T-SQL
8 70 (2.78%) C
9 51 (2.02%) PowerShell
10 50 (1.98%) Apex Code
11 41 (1.63%) ABAP
12 29 (1.15%) R
13 26 (1.03%) TypeScript
14 20 (0.79%) VBA
15 15 (0.60%) VBScript
16 12 (0.48%) SAPscript
16 12 (0.48%) VB.NET
17 10 (0.40%) C++
18 8 (0.32%) VB
19 7 (0.28%) Bash Shell
Qualifications
1 270 (10.71%) Degree
2 61 (2.42%) Computer Science Degree
3 53 (2.10%) Microsoft Certification
4 33 (1.31%) Security Cleared
5 24 (0.95%) SC Cleared
6 20 (0.79%) ACCA
7 19 (0.75%) ISEB
7 19 (0.75%) PMI Certification
8 17 (0.67%) ITIL Certification
9 16 (0.63%) CCNA
9 16 (0.63%) Cisco Certification
9 16 (0.63%) TOGAF Certification
10 15 (0.60%) MCSA
11 13 (0.52%) MCSE
11 13 (0.52%) PMP
12 12 (0.48%) Numerate Degree
13 11 (0.44%) CIMA
14 10 (0.40%) DBS Check
14 10 (0.40%) MCITP
14 10 (0.40%) MCP
Quality Assurance & Compliance
1 109 (4.32%) QA
2 48 (1.90%) Data Quality
3 43 (1.71%) GDPR
4 36 (1.43%) SLA
5 26 (1.03%) Actionable Recommendations
6 24 (0.95%) PMO
7 23 (0.91%) ISO/IEC 27001
8 11 (0.44%) COBIT
9 7 (0.28%) PCI DSS
10 6 (0.24%) Cyber Essentials
10 6 (0.24%) ISO 26262
10 6 (0.24%) ISO 9001
11 5 (0.20%) PSD2
12 4 (0.16%) GMP
12 4 (0.16%) PMBOK
12 4 (0.16%) WCAG
13 3 (0.12%) ISO 14001
13 3 (0.12%) ISO/IEC 20000
14 1 (0.040%) BS25999
14 1 (0.040%) Sarbanes-Oxley
System Software
1 113 (4.48%) Active Directory
2 26 (1.03%) Hyper-V
3 25 (0.99%) Docker
4 20 (0.79%) VMware Infrastructure
5 12 (0.48%) Virtual Desktop
6 6 (0.24%) Virtual Servers
7 5 (0.20%) Xen
8 4 (0.16%) Microsoft Virtual Server
8 4 (0.16%) Terminal Services
8 4 (0.16%) VMware ESXi
9 3 (0.12%) Microsoft App-V
9 3 (0.12%) XenApp
10 2 (0.079%) vSphere
10 2 (0.079%) XenDesktop
11 1 (0.040%) DFS Replication
11 1 (0.040%) Firmware
11 1 (0.040%) Kamailio
11 1 (0.040%) KVM
11 1 (0.040%) Virtual Machines
Systems Management
1 24 (0.95%) SCCM
2 9 (0.36%) Microsoft Intune
3 8 (0.32%) SCOM
4 7 (0.28%) Ansible
4 7 (0.28%) Kubernetes
4 7 (0.28%) Microsoft Data Protection Manager
5 6 (0.24%) Cisco UCCX
5 6 (0.24%) Terraform
6 5 (0.20%) Backup Exec
6 5 (0.20%) Opscode Chef
6 5 (0.20%) Single Sign-On
6 5 (0.20%) Systems Management Server (SMS)
7 4 (0.16%) EMC NetWorker
7 4 (0.16%) OpenView
7 4 (0.16%) Puppet
7 4 (0.16%) Symantec Endpoint Protection
8 3 (0.12%) Docker Swarm
8 3 (0.12%) HP UCMDB
8 3 (0.12%) Kibana
8 3 (0.12%) SCOrch
Vendors
1 876 (34.75%) Microsoft
2 464 (18.41%) Salesforce.com
3 230 (9.12%) SAP
4 206 (8.17%) Oracle
5 64 (2.54%) Tableau
6 58 (2.30%) Adobe
7 51 (2.02%) JD Edwards
8 50 (1.98%) VMware
9 45 (1.79%) Cisco
10 41 (1.63%) Google
11 39 (1.55%) IBM
12 38 (1.51%) Pardot
13 35 (1.39%) MuleSoft
14 34 (1.35%) Sage
15 32 (1.27%) Sitecore
16 28 (1.11%) ServiceNow
17 27 (1.07%) Citrix
18 26 (1.03%) HP
19 25 (0.99%) Siebel
20 23 (0.91%) Atlassian