Period
to 18 February 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 18 February 2020 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > England
6 months to
18 Feb 2020
Same period 2019 Same period 2018
Rank 95 83 70
Rank change year-on-year -12 -13 +4
Permanent jobs citing CRM 3,639 5,041 6,856
As % of all permanent IT jobs advertised in England 3.17% 3.60% 4.20%
As % of the Processes & Methodologies category 3.45% 3.91% 4.56%
Number of salaries quoted 2,870 4,047 5,626
England median annual salary £50,000 £50,000 £50,000
10th Percentile £28,000 £27,500 £28,000
90th Percentile £80,000 £82,500 £82,500
UK median annual salary £50,000 £50,000 £50,000

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 105,606 129,019 150,415
As % of all permanent IT jobs advertised in England 91.96% 92.20% 92.25%
Number of salaries quoted 84,395 102,907 123,199
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £31,250 £30,000 £28,750
90th Percentile £90,000 £85,000 £81,250
UK median annual salary £53,000 £52,500 £50,000
% change year-on-year +0.95% +5.00% +5.26%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in England.

Salary trend for CRM in England

CRM
Salary Histogram in England

The salary distribution of IT jobs citing CRM in England over the 6 months to 18 February 2020.

Salary histogram for CRM in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 6 months to 18 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -26 1,598 £52,500 -4.55% 357
South East +4 766 £47,500 +5.56% 163
North of England +6 402 £45,000 +12.50% 194
South West +18 293 £47,500 +26.67% 91
Midlands -40 279 £47,500 +19.73% 130
East of England +8 254 £57,500 +9.52% 73
North West +3 241 £47,500 +11.76% 107
Yorkshire +1 143 £45,000 +12.50% 65
West Midlands -54 140 £40,000 -5.88% 82
East Midlands +17 139 £65,000 +109.68% 46
North East +21 18 £41,250 +17.86% 24
South Coast - 2 £67,500 -
CRM
UK

For the 6 months to 18 February 2020, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for CRM.

1 1,141 (31.35%) Microsoft
2 1,024 (28.14%) Dynamics CRM
3 1,019 (28.00%) Agile Software Development
4 954 (26.22%) SQL
5 924 (25.39%) Finance
6 779 (21.41%) Salesforce.com
7 718 (19.73%) Marketing
8 680 (18.69%) .NET
9 628 (17.26%) Azure
10 609 (16.74%) C#
11 583 (16.02%) SQL Server
12 529 (14.54%) JavaScript
13 520 (14.29%) ERP
14 502 (13.79%) Dynamics 365
15 420 (11.54%) Degree
16 409 (11.24%) Analytical Skills
17 393 (10.80%) Business Intelligence
18 391 (10.74%) HTML
19 373 (10.25%) Project Management
20 364 (10.00%) Problem-Solving
21 345 (9.48%) Windows
22 338 (9.29%) Oracle
23 334 (9.18%) SAP
24 325 (8.93%) SaaS
24 325 (8.93%) Office 365
25 315 (8.66%) SharePoint
26 312 (8.57%) Scrum
27 283 (7.78%) Stakeholder Management
28 279 (7.67%) CSS
29 259 (7.12%) E-Commerce

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 315 (8.66%) SharePoint
2 173 (4.75%) CMS
3 102 (2.80%) Confluence
4 59 (1.62%) BizTalk Server
5 40 (1.10%) IIS
6 39 (1.07%) WordPress
7 31 (0.85%) MS Exchange
8 30 (0.82%) Sitecore CMS
9 29 (0.80%) Umbraco
10 28 (0.77%) Adobe Experience Manager
10 28 (0.77%) Oracle Workflow
11 25 (0.69%) Drupal
12 21 (0.58%) SAS
13 19 (0.52%) NetWeaver
13 19 (0.52%) Skype for Business
14 15 (0.41%) SAP Portal
15 13 (0.36%) Apache
15 13 (0.36%) EPiServer
15 13 (0.36%) Oracle SOA Suite
15 13 (0.36%) SugarCRM
Applications
1 228 (6.27%) Microsoft Office
2 214 (5.88%) Microsoft Excel
3 81 (2.23%) Microsoft PowerPoint
4 65 (1.79%) MS Visio
5 34 (0.93%) Microsoft Project
6 21 (0.58%) Photoshop
7 18 (0.49%) Spreadsheet
8 15 (0.41%) SPSS
9 12 (0.33%) Adobe Creative Suite
10 10 (0.27%) Adobe Premiere
11 6 (0.16%) Adobe Illustrator
12 4 (0.11%) Adobe XD
13 3 (0.082%) InDesign
13 3 (0.082%) Sketch
13 3 (0.082%) Stata
14 2 (0.055%) InVision
15 1 (0.027%) Adobe After Effects
15 1 (0.027%) Chatbot
15 1 (0.027%) Siemens NX
Business Applications
1 1,024 (28.14%) Dynamics CRM
2 162 (4.45%) Salesforce.com CRM
3 120 (3.30%) NetSuite
4 76 (2.09%) SAP CRM
5 69 (1.90%) Dynamics AX
6 37 (1.02%) Dynamics NAV
7 29 (0.80%) SAP S/4HANA
8 26 (0.71%) Payment Gateway
9 23 (0.63%) SAP EHS
10 19 (0.52%) Adobe Campaign
10 19 (0.52%) Raiser's Edge
11 18 (0.49%) Oracle CRM
11 18 (0.49%) SAP SD
12 17 (0.47%) FastStats
12 17 (0.47%) Oracle Applications
13 15 (0.41%) Magento
14 12 (0.33%) Oracle ERP
15 10 (0.27%) Oracle Financials
16 9 (0.25%) JDE OneWorld
16 9 (0.25%) SAP Business One
Cloud Services
1 628 (17.26%) Azure
2 502 (13.79%) Dynamics 365
3 325 (8.93%) Office 365
3 325 (8.93%) SaaS
4 243 (6.68%) AWS
5 176 (4.84%) Power Platform
6 103 (2.83%) PaaS
7 92 (2.53%) Salesforce Service Cloud
8 89 (2.45%) Salesforce Sales Cloud
9 66 (1.81%) Cloud Computing
9 66 (1.81%) Serverless
10 57 (1.57%) IaaS
11 51 (1.40%) Google Analytics
12 48 (1.32%) GitHub
13 46 (1.26%) PowerApps
14 39 (1.07%) GCP
15 36 (0.99%) Oracle CX
16 34 (0.93%) Azure Functions
16 34 (0.93%) Microsoft Flow
17 31 (0.85%) Slack
Communications & Networking
1 64 (1.76%) Internet
2 59 (1.62%) VoIP
3 55 (1.51%) DNS
4 53 (1.46%) Firewall
5 40 (1.10%) TCP/IP
6 37 (1.02%) WAN
7 34 (0.93%) LAN
7 34 (0.93%) SAN
7 34 (0.93%) Skype
8 32 (0.88%) DHCP
9 26 (0.71%) VPN
10 25 (0.69%) Unified Communications
11 22 (0.60%) Intranet
12 19 (0.52%) Wi-Fi
13 18 (0.49%) NetScaler
14 16 (0.44%) Broadband
14 16 (0.44%) MPLS
15 15 (0.41%) VLAN
15 15 (0.41%) WebEx
16 14 (0.38%) Wireless
Database & Business Intelligence
1 583 (16.02%) SQL Server
2 162 (4.45%) SQL Server Integration Services
3 154 (4.23%) SQL Server Reporting Services
4 147 (4.04%) Power BI
5 140 (3.85%) MySQL
6 137 (3.76%) Data Warehouse
7 70 (1.92%) SAP HANA
8 58 (1.59%) Relational Database
9 56 (1.54%) Big Data
10 51 (1.40%) BusinessObjects
11 42 (1.15%) SQL Server Analysis Services
12 40 (1.10%) Oracle Reports
13 38 (1.04%) SAP BW
14 32 (0.88%) Oracle Database
14 32 (0.88%) SQL Server 2008
15 31 (0.85%) Data Mining
16 29 (0.80%) Azure SQL Database
17 28 (0.77%) SQL Server 2016
18 27 (0.74%) NoSQL
19 25 (0.69%) Crystal Reports
Development Applications
1 239 (6.57%) JIRA
2 126 (3.46%) Git (software)
3 118 (3.24%) Visual Studio
4 94 (2.58%) Jenkins
5 88 (2.42%) Team Foundation Server
6 40 (1.10%) Selenium
7 34 (0.93%) Bitbucket
8 30 (0.82%) Eclipse
9 27 (0.74%) Ant
9 27 (0.74%) Atlassian Bamboo
9 27 (0.74%) Gradle
9 27 (0.74%) Maven
10 22 (0.60%) Cucumber
10 22 (0.60%) Octopus Deploy
11 21 (0.58%) Visual Studio Team System
12 17 (0.47%) SQL Server Management Studio (SSMS)
12 17 (0.47%) Subversion
13 16 (0.44%) Postman
14 12 (0.33%) JUnit
14 12 (0.33%) WebDriver
General
1 924 (25.39%) Finance
2 718 (19.73%) Marketing
3 251 (6.90%) Retail
4 169 (4.64%) Legal
5 128 (3.52%) Telecoms
6 122 (3.35%) Public Sector
7 105 (2.89%) Manufacturing
8 90 (2.47%) Law
9 73 (2.01%) Back Office
10 70 (1.92%) Banking
11 58 (1.59%) Advertising
12 51 (1.40%) Billing
13 43 (1.18%) Front Office
14 33 (0.91%) Electronics
15 32 (0.88%) Automotive
16 26 (0.71%) Games
16 26 (0.71%) German Language
17 20 (0.55%) Local Government
18 17 (0.47%) Pharmaceutical
19 15 (0.41%) Publishing
Job Titles
1 881 (24.21%) Developer
2 539 (14.81%) Analyst
3 354 (9.73%) Architect
4 283 (7.78%) Consultant
5 177 (4.86%) Solutions Architect
6 170 (4.67%) .NET Developer
6 170 (4.67%) Administrator
7 167 (4.59%) Project Manager
8 148 (4.07%) Business Analyst
9 140 (3.85%) Support Analyst
10 128 (3.52%) Applications Support
11 127 (3.49%) CRM Developer
12 123 (3.38%) Senior Developer
13 120 (3.30%) CRM Manager
14 103 (2.83%) Software Developer
15 101 (2.78%) Dynamics CRM Developer
15 101 (2.78%) IT Manager
16 91 (2.50%) C# Developer
17 88 (2.42%) CRM Architect
18 87 (2.39%) CRM Analyst
Libraries, Frameworks & Software Standards
1 680 (18.69%) .NET
2 391 (10.74%) HTML
3 279 (7.67%) CSS
4 210 (5.77%) ASP.NET
5 191 (5.25%) REST
6 161 (4.42%) AngularJS
7 159 (4.37%) Web Services
8 112 (3.08%) .NET Framework
9 111 (3.05%) XML
10 107 (2.94%) .NET Core
11 104 (2.86%) jQuery
11 104 (2.86%) React
12 83 (2.28%) HTML5
13 80 (2.20%) ASP.NET MVC
14 74 (2.03%) SOAP
15 67 (1.84%) ASP.NET Web API
16 59 (1.62%) JSON
16 59 (1.62%) Node.js
17 58 (1.59%) Laravel
17 58 (1.59%) RESTful
Miscellaneous
1 409 (11.24%) Analytical Skills
2 139 (3.82%) Self-Motivation
3 138 (3.79%) Management Information System
4 111 (3.05%) User Experience
5 101 (2.78%) Enterprise Software
6 97 (2.67%) Mobile App
7 96 (2.64%) Greenfield Project
8 69 (1.90%) Social Media
9 41 (1.13%) Data Centre
10 37 (1.02%) Virtual Team
11 33 (0.91%) Data Structures
12 32 (0.88%) Fixed Income
13 30 (0.82%) Marketing Technology
14 29 (0.80%) Linux Command Line
15 22 (0.60%) EPoS
16 18 (0.49%) Driving Licence
17 17 (0.47%) PMI
17 17 (0.47%) Public Cloud
18 13 (0.36%) CCTV
19 12 (0.33%) e-Learning
Operating Systems
1 345 (9.48%) Windows
2 160 (4.40%) Linux
3 159 (4.37%) Windows Server
4 81 (2.23%) Unix
5 77 (2.12%) Windows 10
6 49 (1.35%) Android
6 49 (1.35%) Apple iOS
7 48 (1.32%) Windows Server 2012
8 34 (0.93%) Mac OS
9 28 (0.77%) Windows 7
10 22 (0.60%) Windows Server 2008
11 11 (0.30%) Mac OS X
12 10 (0.27%) Solaris
13 9 (0.25%) Windows 8
14 5 (0.14%) Red Hat Enterprise Linux
15 4 (0.11%) Debian
15 4 (0.11%) Windows Server 2003
16 2 (0.055%) AIX
17 1 (0.027%) CentOS
Processes & Methodologies
1 1,019 (28.00%) Agile Software Development
2 520 (14.29%) ERP
3 393 (10.80%) Business Intelligence
4 373 (10.25%) Project Management
5 364 (10.00%) Problem-Solving
6 312 (8.57%) Scrum
7 283 (7.78%) Stakeholder Management
8 259 (7.12%) E-Commerce
9 256 (7.03%) Analytics
10 215 (5.91%) ITIL
11 212 (5.83%) DevOps
12 210 (5.77%) MVC
13 192 (5.28%) Waterfall
14 178 (4.89%) Migration
14 178 (4.89%) Project Delivery
15 166 (4.56%) Business Analysis
15 166 (4.56%) Business Development
16 165 (4.53%) Workflow
17 162 (4.45%) Decision-Making
18 154 (4.23%) Presales
Programming Languages
1 954 (26.22%) SQL
2 609 (16.74%) C#
3 529 (14.54%) JavaScript
4 251 (6.90%) Java
5 166 (4.56%) PHP
6 155 (4.26%) T-SQL
7 147 (4.04%) Python
8 108 (2.97%) PowerShell
9 89 (2.45%) C
10 87 (2.39%) Apex Code
11 55 (1.51%) ABAP
12 44 (1.21%) TypeScript
12 44 (1.21%) VBA
13 43 (1.18%) R
14 41 (1.13%) VB.NET
15 38 (1.04%) VB
16 26 (0.71%) Bash Shell
17 21 (0.58%) SAPscript
18 19 (0.52%) Ruby
19 17 (0.47%) VBScript
Qualifications
1 420 (11.54%) Degree
2 68 (1.87%) Computer Science Degree
3 59 (1.62%) Microsoft Certification
4 41 (1.13%) Security Cleared
5 27 (0.74%) MCP
6 26 (0.71%) CIMA
6 26 (0.71%) MCSE
6 26 (0.71%) PMI Certification
6 26 (0.71%) SC Cleared
7 23 (0.63%) PMP
8 22 (0.60%) DBS Check
8 22 (0.60%) MCSA
8 22 (0.60%) TOGAF Certification
9 19 (0.52%) Master's Degree
10 16 (0.44%) ACCA
11 15 (0.41%) ISEB
12 14 (0.38%) PRINCE2 Practitioner
13 13 (0.36%) CFA
13 13 (0.36%) DV Cleared
13 13 (0.36%) ITIL Certification
Quality Assurance & Compliance
1 178 (4.89%) QA
2 70 (1.92%) Data Quality
3 60 (1.65%) GDPR
4 53 (1.46%) SLA
5 34 (0.93%) PMO
6 24 (0.66%) ISO/IEC 27001
7 17 (0.47%) Actionable Recommendations
8 14 (0.38%) ISO/IEC 20000
9 10 (0.27%) ISO 26262
10 8 (0.22%) GMP
10 8 (0.22%) PCI DSS
11 5 (0.14%) ISO 9001
11 5 (0.14%) PSD2
12 4 (0.11%) Cyber Essentials
12 4 (0.11%) NIST
12 4 (0.11%) PMBOK
12 4 (0.11%) WCAG
13 3 (0.082%) COBIT
13 3 (0.082%) Sarbanes-Oxley
14 2 (0.055%) RMADS
System Software
1 212 (5.83%) Active Directory
2 68 (1.87%) Docker
2 68 (1.87%) Hyper-V
3 58 (1.59%) VMware Infrastructure
4 28 (0.77%) VMware ESXi
5 26 (0.71%) XenDesktop
6 19 (0.52%) XenApp
7 17 (0.47%) Microsoft App-V
8 9 (0.25%) vSphere
9 7 (0.19%) Virtual Machines
10 6 (0.16%) Terminal Services
10 6 (0.16%) Virtual Servers
11 5 (0.14%) ISA Server
12 2 (0.055%) Apache ZooKeeper
12 2 (0.055%) etcd
12 2 (0.055%) Virtual Desktop
13 1 (0.027%) DFS Replication
13 1 (0.027%) Kamailio
13 1 (0.027%) Microsoft Virtual Server
13 1 (0.027%) Xen
Systems Management
1 57 (1.57%) SCCM
2 29 (0.80%) Microsoft Intune
3 26 (0.71%) Opscode Chef
4 24 (0.66%) Kubernetes
5 23 (0.63%) SCOM
6 22 (0.60%) Puppet
7 18 (0.49%) Microsoft Data Protection Manager
8 17 (0.47%) SCOrch
9 15 (0.41%) Terraform
10 13 (0.36%) Ansible
10 13 (0.36%) Backup Exec
11 8 (0.22%) Data Guard
11 8 (0.22%) Systems Management Server (SMS)
12 7 (0.19%) Cisco UCCX
12 7 (0.19%) WSUS
13 6 (0.16%) Failover Clustering
13 6 (0.16%) HP UCMDB
13 6 (0.16%) Perfmon
14 5 (0.14%) Docker Swarm
14 5 (0.14%) EMC NetWorker
Vendors
1 1,141 (31.35%) Microsoft
2 779 (21.41%) Salesforce.com
3 338 (9.29%) Oracle
4 334 (9.18%) SAP
5 122 (3.35%) VMware
6 110 (3.02%) JD Edwards
7 103 (2.83%) Adobe
8 97 (2.67%) Google
9 94 (2.58%) Tableau
10 73 (2.01%) Citrix
11 56 (1.54%) Cisco
12 54 (1.48%) Pardot
13 53 (1.46%) MuleSoft
14 45 (1.24%) HP
14 45 (1.24%) Salesforce Marketing Cloud
15 41 (1.13%) IBM
15 41 (1.13%) Sage
16 40 (1.10%) Workday
17 36 (0.99%) Atlassian
17 36 (0.99%) WorldPay