Period
to 27 May 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 27 May 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > England
6 months to
27 May 2018
Same period 2017 Same period 2016
Rank 70 74 70
Rank change year-on-year +4 -4 -2
Permanent jobs citing CRM 6,600 6,268 7,957
As % of all permanent IT jobs advertised in England 4.09% 3.90% 4.22%
As % of the Processes & Methodologies category 4.51% 4.31% 4.69%
Number of salaries quoted 5,425 5,058 6,574
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% -3.16%
10th Percentile £28,750 £27,500 £27,500
90th Percentile £83,750 £77,500 £80,000
UK median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% -3.16%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 146,365 145,508 169,829
As % of all permanent IT jobs advertised in England 90.75% 90.51% 90.02%
Number of salaries quoted 118,366 120,128 142,811
England median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £30,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +3.26%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in England.

Salary trend for CRM in England

CRM
Salary Histogram in England

The salary distribution of IT jobs citing CRM in England over the 6 months to 27 May 2018.

Salary histogram for CRM in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 6 months to 27 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 3,010 £55,000 - 318
South East -5 1,189 £46,875 +7.76% 149
Midlands +34 751 £47,000 +17.50% 96
North of England -20 743 £45,000 +5.88% 124
West Midlands +43 593 £45,500 +7.06% 62
East of England +17 491 £47,500 +5.50% 41
North West +13 447 £47,500 +23.38% 84
South West -5 312 £42,500 - 43
Yorkshire -56 218 £45,000 - 28
East Midlands -8 151 £47,500 +35.71% 34
North East -20 78 £35,690 -6.08% 12
CRM
UK

For the 6 months to 27 May 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for CRM.

1 2,386 (36.15%) Microsoft
2 2,305 (34.92%) Dynamics CRM
3 1,632 (24.73%) Finance
4 1,474 (22.33%) Agile Software Development
5 1,330 (20.15%) SQL
6 1,253 (18.98%) .NET
7 1,160 (17.58%) Salesforce.com
8 1,157 (17.53%) C#
9 1,146 (17.36%) Marketing
10 1,118 (16.94%) JavaScript
11 1,073 (16.26%) ERP
12 915 (13.86%) Advertising
13 873 (13.23%) Dynamics 365
14 786 (11.91%) SQL Server
15 776 (11.76%) Project Management
16 734 (11.12%) Degree
17 729 (11.05%) HTML
18 677 (10.26%) Analytical Skills
19 661 (10.02%) Business Intelligence
20 634 (9.61%) SAP
21 582 (8.82%) Problem-Solving
22 554 (8.39%) Analytics
23 553 (8.38%) Retail
24 552 (8.36%) Stakeholder Management
25 532 (8.06%) Oracle
26 518 (7.85%) E-Commerce
27 510 (7.73%) Microsoft Azure
28 490 (7.42%) CSS
29 488 (7.39%) SharePoint
30 485 (7.35%) ASP.NET

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 488 (7.39%) SharePoint
2 200 (3.03%) CMS
3 119 (1.80%) BizTalk Server
4 86 (1.30%) MS Exchange
5 76 (1.15%) IIS
6 70 (1.06%) Confluence
7 51 (0.77%) Apache
8 47 (0.71%) Drupal
9 44 (0.67%) WordPress
10 41 (0.62%) Tomcat
11 39 (0.59%) Apache Spark
12 36 (0.55%) SAS
12 36 (0.55%) SharePoint 2013
13 28 (0.42%) Skype for Business
14 25 (0.38%) Oracle SOA Suite
15 24 (0.36%) Sitecore CMS
15 24 (0.36%) Umbraco
16 23 (0.35%) NetWeaver
17 19 (0.29%) JBoss
18 16 (0.24%) Elasticsearch
Applications
1 359 (5.44%) Microsoft Office
2 315 (4.77%) Microsoft Excel
3 88 (1.33%) Microsoft PowerPoint
4 66 (1.00%) MS Visio
5 39 (0.59%) Microsoft Project
6 30 (0.45%) Spreadsheet
7 23 (0.35%) Photoshop
8 11 (0.17%) Chatbot
8 11 (0.17%) SPSS
9 10 (0.15%) Camtasia
10 7 (0.11%) Adobe Illustrator
10 7 (0.11%) InfoPath
11 5 (0.076%) Adobe Captivate
12 3 (0.045%) Adobe Creative Suite
12 3 (0.045%) InDesign
13 2 (0.030%) Acrobat
13 2 (0.030%) Adobe After Effects
13 2 (0.030%) Adobe Premiere
13 2 (0.030%) SketchUp
14 1 (0.015%) EngageOne
Business Applications
1 2,305 (34.92%) Dynamics CRM
2 315 (4.77%) Salesforce.com CRM
3 306 (4.64%) NetSuite
4 228 (3.45%) Dynamics AX
5 147 (2.23%) Dynamics NAV
6 131 (1.98%) SAP Business One
7 80 (1.21%) SAP CRM
8 55 (0.83%) Adobe Campaign
9 44 (0.67%) Unit4 Business World
10 43 (0.65%) Elite 3E
11 40 (0.61%) Dynamics GP
12 33 (0.50%) Eloqua
13 32 (0.48%) SAP Hybris
14 27 (0.41%) SAP S/4HANA
15 26 (0.39%) BPCS
16 25 (0.38%) Oracle ERP
16 25 (0.38%) SAP ERP
16 25 (0.38%) SAP GRC
17 24 (0.36%) Oracle EBS
18 22 (0.33%) Oracle CRM
Cloud Services
1 873 (13.23%) Dynamics 365
2 510 (7.73%) Microsoft Azure
3 358 (5.42%) SaaS
4 303 (4.59%) Amazon AWS
5 293 (4.44%) Office 365
6 173 (2.62%) PaaS
7 170 (2.58%) IaaS
8 107 (1.62%) Salesforce Service Cloud
9 89 (1.35%) Cloud Computing
10 73 (1.11%) Force.com
11 71 (1.08%) Salesforce Sales Cloud
12 55 (0.83%) Google Analytics
13 44 (0.67%) Serverless
14 40 (0.61%) Silverpop
15 29 (0.44%) AdWords
16 27 (0.41%) Azure Active Directory
17 25 (0.38%) Responsys
18 24 (0.36%) Google Cloud Platform
19 21 (0.32%) GitHub
20 20 (0.30%) npm
Communications & Networking
1 111 (1.68%) Internet
2 90 (1.36%) Firewall
3 85 (1.29%) VoIP
4 79 (1.20%) VPN
5 73 (1.11%) TCP/IP
6 61 (0.92%) DNS
7 57 (0.86%) Intranet
8 55 (0.83%) LAN
9 51 (0.77%) SMS
9 51 (0.77%) WAN
10 42 (0.64%) Unified Communications
11 37 (0.56%) Skype
12 36 (0.55%) HTTP
13 30 (0.45%) VLAN
14 29 (0.44%) DHCP
15 23 (0.35%) Broadband
15 23 (0.35%) MPLS
16 21 (0.32%) SAN
16 21 (0.32%) Wireless
17 15 (0.23%) Network Security
Database & Business Intelligence
1 786 (11.91%) SQL Server
2 338 (5.12%) SQL Server Reporting Services
3 290 (4.39%) SQL Server Integration Services
4 237 (3.59%) Data Warehouse
5 202 (3.06%) MySQL
6 200 (3.03%) Big Data
7 161 (2.44%) Relational Database
8 155 (2.35%) Power BI
9 113 (1.71%) SQL Server Analysis Services
10 77 (1.17%) NoSQL
11 67 (1.02%) PostgreSQL
11 67 (1.02%) SQL Server 2012
12 62 (0.94%) Oracle Database
13 57 (0.86%) SQL Server 2008
14 53 (0.80%) Hadoop
15 47 (0.71%) MongoDB
16 43 (0.65%) RDBMS
17 42 (0.64%) Crystal Reports
18 41 (0.62%) SAP BW
19 40 (0.61%) Data Mining
Development Applications
1 187 (2.83%) JIRA
2 167 (2.53%) Git (software)
3 133 (2.02%) Visual Studio
4 100 (1.52%) Team Foundation Server
5 87 (1.32%) Visual Studio Team System
6 55 (0.83%) Selenium
7 54 (0.82%) Jenkins
8 27 (0.41%) WebDriver
9 26 (0.39%) Ant
10 25 (0.38%) Oracle APEX
11 22 (0.33%) Cucumber
11 22 (0.33%) gulp
11 22 (0.33%) Mocha
11 22 (0.33%) Subversion
12 19 (0.29%) Bower
12 19 (0.29%) Octopus Deploy
12 19 (0.29%) TeamCity
12 19 (0.29%) Vagrant
13 15 (0.23%) WebObjects
14 14 (0.21%) HP UFT
General
1 1,632 (24.73%) Finance
2 1,146 (17.36%) Marketing
3 915 (13.86%) Advertising
4 553 (8.38%) Retail
5 246 (3.73%) Manufacturing
6 216 (3.27%) Telecoms
7 198 (3.00%) Banking
8 168 (2.55%) Legal
9 144 (2.18%) Billing
10 133 (2.02%) Law
11 132 (2.00%) Publishing
12 90 (1.36%) Back Office
13 64 (0.97%) Games
14 63 (0.95%) Investment Banking
15 48 (0.73%) French Language
16 47 (0.71%) Financial Institution
17 28 (0.42%) Electronics
17 28 (0.42%) German Language
18 27 (0.41%) Local Government
19 20 (0.30%) Front Office
Job Titles
1 1,361 (20.62%) Developer
2 1,031 (15.62%) Analyst
3 880 (13.33%) Consultant
4 735 (11.14%) Architect
5 500 (7.58%) CRM Consultant
6 395 (5.98%) CRM Developer
7 389 (5.89%) Dynamics CRM Consultant
8 376 (5.70%) Solutions Architect
9 355 (5.38%) Business Analyst
10 350 (5.30%) Project Manager
11 263 (3.98%) Dynamics CRM Developer
12 249 (3.77%) Administrator
13 237 (3.59%) CRM Architect
14 228 (3.45%) .NET Developer
15 211 (3.20%) CRM Manager
16 201 (3.05%) CRM Analyst
17 196 (2.97%) Applications Support
17 196 (2.97%) C# Developer
17 196 (2.97%) IT Manager
18 193 (2.92%) Support Analyst
Libraries, Frameworks & Software Standards
1 1,253 (18.98%) .NET
2 729 (11.05%) HTML
3 490 (7.42%) CSS
4 485 (7.35%) ASP.NET
5 368 (5.58%) Web Services
6 252 (3.82%) jQuery
7 230 (3.48%) .NET Framework
8 227 (3.44%) AngularJS
9 205 (3.11%) Mason
10 197 (2.98%) XML
11 168 (2.55%) REST
12 160 (2.42%) WCF
13 155 (2.35%) ASP.NET MVC
14 147 (2.23%) HTML5
15 135 (2.05%) Visualforce
16 133 (2.02%) SOAP
17 124 (1.88%) ASP.NET Web API
18 116 (1.76%) Node.js
19 107 (1.62%) JSON
20 99 (1.50%) RESTful
Miscellaneous
1 677 (10.26%) Analytical Skills
2 273 (4.14%) Self-Motivation
3 268 (4.06%) User Experience
4 241 (3.65%) Computer Science
5 201 (3.05%) Management Information System
6 169 (2.56%) Enterprise Software
7 144 (2.18%) Mobile App
8 129 (1.95%) Social Media
9 111 (1.68%) Greenfield Project
10 95 (1.44%) Fintech
11 68 (1.03%) Virtual Team
12 65 (0.98%) Data Centre
13 54 (0.82%) Driving Licence
14 51 (0.77%) Linux Command Line
15 40 (0.61%) NHS
16 39 (0.59%) Hedge funds
17 36 (0.55%) Data Structures
18 34 (0.52%) Public Cloud
19 33 (0.50%) Algorithms
20 31 (0.47%) Graphic Design
Operating Systems
1 436 (6.61%) Windows
2 336 (5.09%) Linux
3 162 (2.45%) Windows Server
4 110 (1.67%) Unix
5 70 (1.06%) Windows 7
6 60 (0.91%) Windows Server 2012
7 57 (0.86%) Windows 10
8 55 (0.83%) Android
9 49 (0.74%) Apple iOS
10 43 (0.65%) Windows Server 2008
11 36 (0.55%) Mac OS X
12 27 (0.41%) Ubuntu
13 22 (0.33%) Red Hat Enterprise Linux
14 16 (0.24%) Solaris
15 12 (0.18%) CentOS
15 12 (0.18%) Windows XP
16 11 (0.17%) Windows Vista
17 6 (0.091%) Mac OS
18 5 (0.076%) AIX
19 4 (0.061%) HPUX
Processes & Methodologies
1 1,474 (22.33%) Agile Software Development
2 1,073 (16.26%) ERP
3 776 (11.76%) Project Management
4 661 (10.02%) Business Intelligence
5 582 (8.82%) Problem-Solving
6 554 (8.39%) Analytics
7 552 (8.36%) Stakeholder Management
8 518 (7.85%) E-Commerce
9 459 (6.95%) ITIL
10 444 (6.73%) Scrum
11 374 (5.67%) Presales
12 362 (5.48%) SDLC
13 349 (5.29%) MVC
14 337 (5.11%) Migration
15 331 (5.02%) Business Development
16 319 (4.83%) Business Analysis
17 278 (4.21%) Mentoring
18 276 (4.18%) Web Development
19 269 (4.08%) Waterfall
20 253 (3.83%) Service Delivery
Programming Languages
1 1,330 (20.15%) SQL
2 1,157 (17.53%) C#
3 1,118 (16.94%) JavaScript
4 425 (6.44%) Java
5 258 (3.91%) PHP
6 252 (3.82%) T-SQL
7 170 (2.58%) Apex Code
8 161 (2.44%) Python
9 126 (1.91%) PowerShell
10 113 (1.71%) VBA
11 101 (1.53%) VB.NET
12 85 (1.29%) C
13 67 (1.02%) Ruby
14 55 (0.83%) PL/SQL
15 50 (0.76%) ABAP
16 48 (0.73%) C++
16 48 (0.73%) Perl
16 48 (0.73%) R
17 40 (0.61%) VB
18 37 (0.56%) Bash Shell
Qualifications
1 734 (11.12%) Degree
2 225 (3.41%) Microsoft Certification
3 131 (1.98%) Computer Science Degree
4 100 (1.52%) Security Cleared
5 81 (1.23%) ISEB
6 66 (1.00%) PMI Certification
6 66 (1.00%) SC Cleared
7 59 (0.89%) PMP
8 51 (0.77%) MCSE
9 49 (0.74%) MCSA
10 46 (0.70%) CISSP
11 44 (0.67%) MCP
12 43 (0.65%) ISTQB
13 42 (0.64%) PRINCE2 Certification
14 33 (0.50%) ACCA
14 33 (0.50%) ITIL Certification
15 32 (0.48%) CIMA
15 32 (0.48%) CISA
16 30 (0.45%) TOGAF Certification
17 28 (0.42%) CISM
Quality Assurance & Compliance
1 284 (4.30%) QA
2 119 (1.80%) GDPR
3 117 (1.77%) SLA
4 116 (1.76%) Data Quality
5 41 (0.62%) ISO/IEC 27001
6 33 (0.50%) PMO
7 19 (0.29%) COBIT
8 18 (0.27%) MiFID
9 12 (0.18%) GPG13
10 10 (0.15%) PCI DSS
10 10 (0.15%) Sarbanes-Oxley
11 7 (0.11%) ISO 9001
12 5 (0.076%) Cyber Essentials
13 3 (0.045%) HIPAA
13 3 (0.045%) PSD2
13 3 (0.045%) SEPA
14 2 (0.030%) HMG Security Policy Framework
14 2 (0.030%) IFRS
14 2 (0.030%) Solvency II
15 1 (0.015%) AIFMD
System Software
1 260 (3.94%) Active Directory
2 87 (1.32%) VMware Infrastructure
3 66 (1.00%) Docker
4 47 (0.71%) Hyper-V
5 23 (0.35%) Apache Flume
5 23 (0.35%) HDFS
6 21 (0.32%) Terminal Services
7 19 (0.29%) Virtual Machines
8 16 (0.24%) XenApp
9 15 (0.23%) vSphere
10 11 (0.17%) Oracle RAC
10 11 (0.17%) Terminal Server
11 6 (0.091%) VMware ESXi
12 5 (0.076%) vCloud
12 5 (0.076%) Virtual Desktop
13 4 (0.061%) Citrix Presentation Server
13 4 (0.061%) XenDesktop
14 3 (0.045%) Xen
15 2 (0.030%) NFS
15 2 (0.030%) Virtual Servers
Systems Management
1 29 (0.44%) Puppet
1 29 (0.44%) Single Sign-On
2 23 (0.35%) Oozie
3 19 (0.29%) SCCM
4 16 (0.24%) Marathon
5 15 (0.23%) HP Quality Center
5 15 (0.23%) Opscode Chef
5 15 (0.23%) Systems Management Server (SMS)
6 13 (0.20%) Ansible
7 10 (0.15%) Microsoft Clustering
7 10 (0.15%) OpenView
8 8 (0.12%) HP UCMDB
8 8 (0.12%) WSUS
9 7 (0.11%) Salt
9 7 (0.11%) SCOM
9 7 (0.11%) SCVMM
10 6 (0.091%) DameWare
10 6 (0.091%) Terraform
10 6 (0.091%) vRealize
11 5 (0.076%) Norton AntiVirus
Vendors
1 2,386 (36.15%) Microsoft
2 1,160 (17.58%) Salesforce.com
3 634 (9.61%) SAP
4 532 (8.06%) Oracle
5 228 (3.45%) Sage
6 204 (3.09%) Infor
7 185 (2.80%) Epicor
8 148 (2.24%) Google
9 141 (2.14%) VMware
10 139 (2.11%) Adobe
11 122 (1.85%) Xero
12 113 (1.71%) Tableau
13 109 (1.65%) JD Edwards
14 91 (1.38%) IBM
15 89 (1.35%) Siebel
16 87 (1.32%) Cisco
17 85 (1.29%) Citrix
18 83 (1.26%) Capita
19 66 (1.00%) Pardot
20 55 (0.83%) Sitecore