Period
to 19 November 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 19 November 2018 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
UK > England
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 80 77 69
Rank change year-on-year -3 -8 +6
Permanent jobs citing CRM 5,602 6,637 7,489
As % of all permanent IT jobs advertised in England 3.71% 3.97% 4.21%
As % of the Processes & Methodologies category 4.07% 4.34% 4.63%
Number of salaries quoted 4,509 5,305 6,034
England median annual salary £47,500 £47,500 £47,500
10th Percentile £27,500 £27,500 £27,413
90th Percentile £78,750 £77,500 £80,000
UK median annual salary £49,500 £47,500 £47,500
% change year-on-year +4.21% - -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 137,592 152,996 161,911
As % of all permanent IT jobs advertised in England 91.19% 91.49% 90.93%
Number of salaries quoted 110,453 121,818 135,886
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,750 £28,500 £28,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

CRM
Job Vacancy Trend in England

Job postings citing CRM as a percentage of all IT jobs advertised in England.

Job vacancy trend for CRM in England

CRM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in England.

Salary trend for CRM in England

CRM
Salary Histogram in England

The salary distribution of IT jobs citing CRM in England over the 6 months to 19 November 2018.

Salary histogram for CRM in England

CRM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the England region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -8 2,680 £52,500 - 392
South East -8 1,079 £45,000 +5.88% 178
North of England -12 619 £40,000 -4.76% 185
Midlands +11 477 £40,000 -5.88% 169
North West +7 392 £40,349 +0.87% 100
East of England +23 369 £47,500 +11.76% 80
West Midlands 0 331 £40,000 -8.57% 119
South West -15 279 £40,500 +1.25% 119
Yorkshire -36 201 £40,000 -5.88% 70
East Midlands +28 141 £37,500 -3.85% 49
North East -29 26 £32,500 -7.14% 17
CRM
UK

For the 6 months to 19 November 2018, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for CRM.

1 1,848 (32.99%) Microsoft
2 1,748 (31.20%) Dynamics CRM
3 1,456 (25.99%) Agile Software Development
4 1,394 (24.88%) Finance
5 1,368 (24.42%) SQL
6 1,184 (21.14%) .NET
7 1,041 (18.58%) JavaScript
8 1,026 (18.31%) C#
9 992 (17.71%) Marketing
10 991 (17.69%) SQL Server
11 856 (15.28%) Salesforce.com
12 809 (14.44%) Degree
13 807 (14.41%) Project Management
14 774 (13.82%) ERP
15 733 (13.08%) Problem-Solving
16 705 (12.58%) Analytical Skills
17 675 (12.05%) Microsoft Azure
18 624 (11.14%) HTML
19 582 (10.39%) Dynamics 365
20 557 (9.94%) SharePoint
21 536 (9.57%) Business Intelligence
22 483 (8.62%) CSS
23 473 (8.44%) Analytics
24 462 (8.25%) Stakeholder Management
25 439 (7.84%) Windows
26 438 (7.82%) Oracle
27 420 (7.50%) Scrum
28 417 (7.44%) Retail
29 413 (7.37%) ITIL
30 399 (7.12%) MVC

CRM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 557 (9.94%) SharePoint
2 193 (3.45%) CMS
3 108 (1.93%) BizTalk Server
4 90 (1.61%) MS Exchange
5 88 (1.57%) IIS
6 66 (1.18%) Confluence
7 57 (1.02%) Skype for Business
8 43 (0.77%) Apache
9 40 (0.71%) WordPress
10 37 (0.66%) Elasticsearch
11 34 (0.61%) SAS
12 29 (0.52%) Exchange Server 2010
13 28 (0.50%) Tomcat
14 25 (0.45%) Exchange Server 2013
15 24 (0.43%) SharePoint 2013
16 22 (0.39%) SharePoint Server
16 22 (0.39%) Umbraco
17 20 (0.36%) Oracle SOA Suite
17 20 (0.36%) WebLogic
18 17 (0.30%) Drupal
Applications
1 352 (6.28%) Microsoft Office
2 293 (5.23%) Microsoft Excel
3 152 (2.71%) Microsoft PowerPoint
4 88 (1.57%) Microsoft Project
5 68 (1.21%) MS Visio
6 42 (0.75%) Spreadsheet
7 33 (0.59%) Photoshop
8 9 (0.16%) Camtasia
9 8 (0.14%) SPSS
10 7 (0.12%) Adobe Illustrator
11 5 (0.089%) Chatbot
11 5 (0.089%) InDesign
12 4 (0.071%) Adobe Creative Suite
12 4 (0.071%) AutoCAD
12 4 (0.071%) EngageOne
13 2 (0.036%) Acrobat
13 2 (0.036%) Snagit
14 1 (0.018%) InfoPath
14 1 (0.018%) Mathcad
14 1 (0.018%) Weka
Business Applications
1 1,748 (31.20%) Dynamics CRM
2 236 (4.21%) Dynamics AX
3 217 (3.87%) Salesforce.com CRM
4 184 (3.28%) Dynamics NAV
5 154 (2.75%) NetSuite
6 60 (1.07%) SAP Business One
7 57 (1.02%) SAP S/4HANA
8 45 (0.80%) SAP CRM
9 39 (0.70%) Raiser's Edge
10 36 (0.64%) Eloqua
11 32 (0.57%) Adobe Campaign
12 29 (0.52%) Scribe Insight
13 27 (0.48%) Unit4 Business World
14 25 (0.45%) Siebel CRM
15 22 (0.39%) FastStats
16 20 (0.36%) Oracle EBS
17 19 (0.34%) Oracle CRM
18 18 (0.32%) Sage 200
19 17 (0.30%) Payment Gateway
20 15 (0.27%) Northgate Housing
Cloud Services
1 675 (12.05%) Microsoft Azure
2 582 (10.39%) Dynamics 365
3 354 (6.32%) Amazon AWS
4 308 (5.50%) SaaS
5 305 (5.44%) Office 365
6 121 (2.16%) PaaS
7 109 (1.95%) IaaS
8 78 (1.39%) Google Analytics
9 69 (1.23%) Cloud Computing
9 69 (1.23%) Salesforce Service Cloud
10 44 (0.79%) Salesforce Sales Cloud
11 40 (0.71%) Force.com
11 40 (0.71%) GitHub
12 34 (0.61%) Google Cloud Platform
13 31 (0.55%) Serverless
14 27 (0.48%) Azure Data Factory
15 23 (0.41%) Oracle CX
15 23 (0.41%) Silverpop
16 21 (0.37%) Azure Active Directory
17 20 (0.36%) Amazon EC2
Communications & Networking
1 139 (2.48%) Firewall
2 106 (1.89%) Internet
3 95 (1.70%) TCP/IP
4 77 (1.37%) LAN
5 76 (1.36%) VPN
6 73 (1.30%) WAN
7 66 (1.18%) VoIP
8 52 (0.93%) Skype
9 51 (0.91%) DNS
10 43 (0.77%) Intranet
11 41 (0.73%) VLAN
12 36 (0.64%) SAN
13 35 (0.62%) Wireless
14 33 (0.59%) DHCP
15 27 (0.48%) SMS
15 27 (0.48%) Unified Communications
16 25 (0.45%) Network Security
17 24 (0.43%) BGP
18 22 (0.39%) HTTP
19 18 (0.32%) PBX
Database & Business Intelligence
1 991 (17.69%) SQL Server
2 272 (4.86%) SQL Server Reporting Services
3 245 (4.37%) SQL Server Integration Services
4 200 (3.57%) Power BI
5 189 (3.37%) Data Warehouse
6 175 (3.12%) Big Data
7 160 (2.86%) Relational Database
8 150 (2.68%) MySQL
9 93 (1.66%) SQL Server 2008
10 84 (1.50%) NoSQL
11 79 (1.41%) SAP HANA
12 70 (1.25%) BusinessObjects
13 69 (1.23%) Crystal Reports
13 69 (1.23%) PostgreSQL
14 65 (1.16%) Hadoop
15 63 (1.12%) SQL Server Analysis Services
16 62 (1.11%) SQL Server 2012
17 55 (0.98%) RDBMS
18 38 (0.68%) SAP BW
18 38 (0.68%) SAP Data Services
Development Applications
1 184 (3.28%) JIRA
2 178 (3.18%) Team Foundation Server
3 151 (2.70%) Git (software)
4 139 (2.48%) Visual Studio
5 94 (1.68%) Visual Studio Team System
6 59 (1.05%) Selenium
7 43 (0.77%) Octopus Deploy
7 43 (0.77%) TeamCity
8 39 (0.70%) Jenkins
8 39 (0.70%) Subversion
9 33 (0.59%) Eclipse
10 24 (0.43%) NUnit
10 24 (0.43%) Oracle APEX
11 16 (0.29%) gulp
12 15 (0.27%) Oracle Forms
13 14 (0.25%) Gerrit
13 14 (0.25%) Maven
14 13 (0.23%) Mocha
14 13 (0.23%) Vagrant
15 10 (0.18%) SQL Server Management Studio (SSMS)
General
1 1,394 (24.88%) Finance
2 992 (17.71%) Marketing
3 417 (7.44%) Retail
4 333 (5.94%) Advertising
5 205 (3.66%) Banking
6 180 (3.21%) Telecoms
7 174 (3.11%) Manufacturing
8 108 (1.93%) Legal
9 89 (1.59%) Back Office
10 70 (1.25%) Publishing
11 59 (1.05%) Games
12 58 (1.04%) Billing
13 53 (0.95%) Front Office
14 52 (0.93%) Financial Institution
15 49 (0.87%) Law
16 44 (0.79%) French Language
17 35 (0.62%) Automotive
18 34 (0.61%) Investment Banking
19 33 (0.59%) Electronics
20 23 (0.41%) Corporate Banking
Job Titles
1 1,216 (21.71%) Developer
2 889 (15.87%) Analyst
3 612 (10.92%) Consultant
4 461 (8.23%) Architect
5 408 (7.28%) Project Manager
6 306 (5.46%) CRM Developer
7 279 (4.98%) Solutions Architect
8 269 (4.80%) .NET Developer
9 258 (4.61%) Business Analyst
10 237 (4.23%) CRM Consultant
11 224 (4.00%) Administrator
12 221 (3.95%) Applications Support
13 207 (3.70%) CRM Manager
14 203 (3.62%) C# Developer
15 197 (3.52%) Support Analyst
16 193 (3.45%) Dynamics CRM Developer
16 193 (3.45%) IT Manager
17 180 (3.21%) Dynamics CRM Consultant
18 165 (2.95%) Senior Developer
19 139 (2.48%) CRM Analyst
Libraries, Frameworks & Software Standards
1 1,184 (21.14%) .NET
2 624 (11.14%) HTML
3 483 (8.62%) CSS
4 386 (6.89%) Web Services
5 367 (6.55%) ASP.NET
6 260 (4.64%) jQuery
7 238 (4.25%) XML
8 207 (3.70%) .NET Framework
9 190 (3.39%) ASP.NET Web API
10 174 (3.11%) AngularJS
11 160 (2.86%) REST
12 153 (2.73%) SOAP
13 145 (2.59%) HTML5
14 136 (2.43%) React
15 127 (2.27%) ASP.NET MVC
16 109 (1.95%) Entity Framework
17 106 (1.89%) Twitter Bootstrap
17 106 (1.89%) WCF
18 102 (1.82%) .NET Core
19 95 (1.70%) RESTful
Miscellaneous
1 705 (12.58%) Analytical Skills
2 342 (6.10%) Computer Science
3 278 (4.96%) Management Information System
4 261 (4.66%) Self-Motivation
5 221 (3.95%) User Experience
6 189 (3.37%) Mobile App
7 143 (2.55%) Greenfield Project
8 134 (2.39%) Enterprise Software
9 107 (1.91%) Fintech
9 107 (1.91%) Social Media
10 81 (1.45%) N-Tier
11 78 (1.39%) Data Centre
12 77 (1.37%) Data Structures
13 75 (1.34%) Driving Licence
14 52 (0.93%) Marketing Technology
15 38 (0.68%) NHS
16 35 (0.62%) Fixed Income
17 30 (0.54%) Replication
18 28 (0.50%) FMCG
19 27 (0.48%) Virtual Team
Operating Systems
1 439 (7.84%) Windows
2 277 (4.94%) Linux
3 192 (3.43%) Windows Server
4 94 (1.68%) Windows Server 2012
5 81 (1.45%) Windows Server 2008
6 66 (1.18%) Windows 10
7 63 (1.12%) Windows 7
8 59 (1.05%) Unix
9 41 (0.73%) Android
10 37 (0.66%) Apple iOS
11 29 (0.52%) Ubuntu
12 20 (0.36%) Windows XP
13 16 (0.29%) Mac OS X
13 16 (0.29%) Windows 8
14 15 (0.27%) Windows Server 2003
15 12 (0.21%) Red Hat Enterprise Linux
16 11 (0.20%) Windows Vista
17 7 (0.12%) Debian
18 5 (0.089%) Mac OS
19 4 (0.071%) CentOS
Processes & Methodologies
1 1,456 (25.99%) Agile Software Development
2 807 (14.41%) Project Management
3 774 (13.82%) ERP
4 733 (13.08%) Problem-Solving
5 536 (9.57%) Business Intelligence
6 473 (8.44%) Analytics
7 462 (8.25%) Stakeholder Management
8 420 (7.50%) Scrum
9 413 (7.37%) ITIL
10 399 (7.12%) MVC
11 364 (6.50%) E-Commerce
12 317 (5.66%) SDLC
13 312 (5.57%) Business Analysis
14 297 (5.30%) Presales
15 288 (5.14%) Decision-Making
16 283 (5.05%) Change Management
17 273 (4.87%) Migration
18 265 (4.73%) Waterfall
19 259 (4.62%) Service Delivery
20 256 (4.57%) Mentoring
Programming Languages
1 1,368 (24.42%) SQL
2 1,041 (18.58%) JavaScript
3 1,026 (18.31%) C#
4 366 (6.53%) Java
5 269 (4.80%) T-SQL
6 217 (3.87%) PHP
7 166 (2.96%) Python
8 136 (2.43%) PowerShell
9 115 (2.05%) C
10 106 (1.89%) Apex Code
11 89 (1.59%) VB.NET
12 77 (1.37%) VBA
13 56 (1.00%) VB
14 47 (0.84%) PL/SQL
15 33 (0.59%) R
16 28 (0.50%) C++
17 27 (0.48%) Java 8
17 27 (0.48%) Perl
18 25 (0.45%) Shell Script
19 24 (0.43%) ABAP
Qualifications
1 809 (14.44%) Degree
2 196 (3.50%) Computer Science Degree
3 179 (3.20%) Microsoft Certification
4 142 (2.53%) Security Cleared
5 98 (1.75%) SC Cleared
6 76 (1.36%) PMI Certification
7 74 (1.32%) PMP
8 62 (1.11%) ISEB
9 58 (1.04%) MCSE
10 35 (0.62%) Cisco Certification
11 34 (0.61%) Master's Degree
12 33 (0.59%) CCNA
13 31 (0.55%) CISSP
14 30 (0.54%) MCP
15 28 (0.50%) ITIL Certification
16 26 (0.46%) CIMA
16 26 (0.46%) MCSA
17 24 (0.43%) PRINCE2 Practitioner
18 22 (0.39%) ISTQB
19 21 (0.37%) DV Cleared
Quality Assurance & Compliance
1 203 (3.62%) QA
2 148 (2.64%) SLA
3 130 (2.32%) GDPR
4 123 (2.20%) Data Quality
5 72 (1.29%) PMO
6 54 (0.96%) ISO/IEC 27001
7 17 (0.30%) GPG13
8 11 (0.20%) PCI DSS
9 10 (0.18%) Sarbanes-Oxley
10 9 (0.16%) ISO 9001
11 6 (0.11%) Cyber Essentials
12 4 (0.071%) Basel III
13 3 (0.054%) BS7799
13 3 (0.054%) COBIT
13 3 (0.054%) MiFID
14 2 (0.036%) ISO 20022
15 1 (0.018%) Actionable Recommendations
15 1 (0.018%) Cyber Essentials PLUS
15 1 (0.018%) IASME
15 1 (0.018%) ISO 22301
System Software
1 215 (3.84%) Active Directory
2 122 (2.18%) VMware Infrastructure
3 70 (1.25%) Docker
4 62 (1.11%) Hyper-V
5 28 (0.50%) Virtual Machines
6 22 (0.39%) vSphere
7 20 (0.36%) Virtual Desktop
8 16 (0.29%) VMware ESXi
9 12 (0.21%) Terminal Services
10 9 (0.16%) XenApp
11 5 (0.089%) HDFS
11 5 (0.089%) Terminal Server
12 4 (0.071%) VMware Workstation
13 2 (0.036%) Apache Flume
13 2 (0.036%) Firmware
13 2 (0.036%) Forefront TMG
13 2 (0.036%) KVM
13 2 (0.036%) XenDesktop
13 2 (0.036%) XenServer
14 1 (0.018%) Microsoft Virtual Server
Systems Management
1 31 (0.55%) Ansible
2 28 (0.50%) Puppet
3 26 (0.46%) Terraform
4 18 (0.32%) Backup Exec
5 17 (0.30%) Kubernetes
6 15 (0.27%) SCCM
7 9 (0.16%) HP ALM
8 8 (0.14%) Microsoft Clustering
8 8 (0.14%) Opscode Chef
8 8 (0.14%) Single Sign-On
9 7 (0.12%) Grafana
9 7 (0.12%) HP UCMDB
10 6 (0.11%) SCVMM
11 5 (0.089%) AirWatch
11 5 (0.089%) Cisco Prime
11 5 (0.089%) Graylog
11 5 (0.089%) Nagios
11 5 (0.089%) Packer
11 5 (0.089%) PingFederate
11 5 (0.089%) WhatsUp Gold
Vendors
1 1,848 (32.99%) Microsoft
2 856 (15.28%) Salesforce.com
3 438 (7.82%) Oracle
4 398 (7.10%) SAP
5 192 (3.43%) VMware
6 157 (2.80%) Google
7 129 (2.30%) Sage
8 108 (1.93%) Adobe
9 105 (1.87%) Tableau
10 104 (1.86%) IBM
11 84 (1.50%) Citrix
12 78 (1.39%) Infor
13 77 (1.37%) Nintex
14 73 (1.30%) Informatica
15 71 (1.27%) Epicor
16 70 (1.25%) Cisco
17 60 (1.07%) JD Edwards
18 54 (0.96%) Siebel
19 48 (0.86%) NetApp
20 41 (0.73%) HP