The median annual salary for a Help Desk Support Technician was £21,000 in advertised job vacancies in England during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Help Desk Support Technician
UK / England
Rank 803 889 906
Rank change year-on-year +86 +17  
Permanent jobs requiring a Help Desk Support Technician 16 38 23
As % of all permanent IT jobs advertised in England 0.020% 0.040% 0.023%
As % of the Job Titles category 0.021% 0.041% 0.024%
Number of salaries quoted 15 38 18
Median salary £21,000 £20,000 £23,450
Median salary % change year-on-year +5.00% -14.71%  
90% offered a salary of more than £17,500 £18,100 £17,700
10% offered a salary of more than £25,000 £25,000 £36,000
UK excluding London median salary £21,000 £19,657 £19,000
% change year-on-year +6.83% +3.45%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 75905 92477 95025
As % of all permanent IT job vacancies advertised in England 96.29% 96.42% 96.66%
Number of salaries quoted 63439 78184 78375
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Technician in the job title.

Job vacancy trend for Help Desk Support Technician in England

Help Desk Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician in England.

Salary trend for Help Desk Support Technician in England

Help Desk Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the England region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England +28 6 £17,500 -30.00% 1
South East +45 5 £25,000 +30.49% 1
South West +14 4 £21,000 +27.27%
Yorkshire - 1 £21,000 - 1
Help Desk Support Technician
UK

Help Desk Support Technician Skill Set
Top 30 Related IT Skills in England

For the 6 months to 22 March 2017, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Technician in the job title.

1 17 (68.00%) Windows
2 13 (52.00%) MS Exchange
3 12 (48.00%) MS Office
3 12 (48.00%) Microsoft
4 10 (40.00%) Active Directory
5 9 (36.00%) Office 365
5 9 (36.00%) TCP/IP
6 7 (28.00%) Windows 10
6 7 (28.00%) Windows Server
7 6 (24.00%) Wi-Fi
7 6 (24.00%) WAN
7 6 (24.00%) HP
7 6 (24.00%) LAN
8 5 (20.00%) MS Excel
9 4 (16.00%) Microsoft Certification
9 4 (16.00%) Service Delivery
9 4 (16.00%) Hyper-V
10 3 (12.00%) SCCM
10 3 (12.00%) Windows Server 2008
10 3 (12.00%) WebEx
10 3 (12.00%) Driving Licence
10 3 (12.00%) VPN
10 3 (12.00%) MCSE
10 3 (12.00%) MCSA
10 3 (12.00%) MCP
11 2 (8.00%) SQL Server
11 2 (8.00%) C
11 2 (8.00%) DNS
11 2 (8.00%) Citrix
11 2 (8.00%) Internet

Help Desk Support Technician Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (52.00%) MS Exchange
2 2 (8.00%) Exchange Server 2010
3 1 (4.00%) Exchange Server 2003
3 1 (4.00%) Exchange Server 2007
3 1 (4.00%) SharePoint
Applications
1 12 (48.00%) MS Office
2 5 (20.00%) MS Excel
Business Applications
1 1 (4.00%) Sage X3
Cloud Services
1 9 (36.00%) Office 365
Communications & Networking
1 9 (36.00%) TCP/IP
2 6 (24.00%) LAN
2 6 (24.00%) WAN
2 6 (24.00%) Wi-Fi
3 3 (12.00%) VPN
3 3 (12.00%) WebEx
4 2 (8.00%) DNS
4 2 (8.00%) Firewall
4 2 (8.00%) Internet
4 2 (8.00%) VLAN
5 1 (4.00%) DHCP
5 1 (4.00%) IPsec
5 1 (4.00%) IPv4
5 1 (4.00%) PABX
5 1 (4.00%) VoIP
Database & Business Intelligence
1 2 (8.00%) SQL Server
Development Applications
1 1 (4.00%) JIRA
General
1 2 (8.00%) Back Office
1 2 (8.00%) Telecoms
2 1 (4.00%) Finance
2 1 (4.00%) Publishing
Miscellaneous
1 3 (12.00%) Driving Licence
2 2 (8.00%) CCTV
2 2 (8.00%) Computer Science
3 1 (4.00%) Analytical Skills
3 1 (4.00%) AS400
3 1 (4.00%) Chip and PIN
3 1 (4.00%) iPad
3 1 (4.00%) Smartphone
Operating Systems
1 17 (68.00%) Windows
2 7 (28.00%) Windows 10
2 7 (28.00%) Windows Server
3 3 (12.00%) Windows Server 2008
4 2 (8.00%) Windows Server 2012
5 1 (4.00%) Linux
5 1 (4.00%) Red Hat Enterprise Linux
5 1 (4.00%) Windows 7
5 1 (4.00%) Windows 8
5 1 (4.00%) Windows Server 2003
5 1 (4.00%) Windows XP
Processes & Methodologies
1 4 (16.00%) Service Delivery
2 2 (8.00%) Performance Monitoring
3 1 (4.00%) Application Virtualisation
3 1 (4.00%) Business Continuity
3 1 (4.00%) CAD
3 1 (4.00%) Change Control
3 1 (4.00%) ITIL
3 1 (4.00%) Mathematics
3 1 (4.00%) Network Monitoring
3 1 (4.00%) Root Cause Analysis
3 1 (4.00%) Service Management
3 1 (4.00%) Time Management
Programming Languages
1 2 (8.00%) C
1 2 (8.00%) PowerShell
2 1 (4.00%) C#
2 1 (4.00%) SQL
2 1 (4.00%) VBScript
Qualifications
1 4 (16.00%) Microsoft Certification
2 3 (12.00%) MCP
2 3 (12.00%) MCSA
2 3 (12.00%) MCSE
3 2 (8.00%) Degree
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 10 (40.00%) Active Directory
2 4 (16.00%) Hyper-V
3 1 (4.00%) Terminal Services
3 1 (4.00%) Virtual Servers
3 1 (4.00%) VMware Infrastructure
Systems Management
1 3 (12.00%) SCCM
Vendors
1 12 (48.00%) Microsoft
2 6 (24.00%) HP
3 2 (8.00%) Citrix
3 2 (8.00%) VMware
4 1 (4.00%) Apple
4 1 (4.00%) Cisco
4 1 (4.00%) LANDesk
4 1 (4.00%) Polycom
4 1 (4.00%) Red Hat
4 1 (4.00%) RedPrairie
4 1 (4.00%) Remedy
4 1 (4.00%) SAP
4 1 (4.00%) ServiceNow
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