Period
to 2 December 2021

The median annual salary for a Help Desk Support Technician was £25,500 in advertised job vacancies in England during the 6 months to 2 December 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK > England
6 months to
2 Dec 2021
Same period 2020 Same period 2019
Rank 996 701 1005
Rank change year-on-year -295 +304 +85
Permanent jobs requiring a Help Desk Support Technician 11 3 30
As % of all permanent jobs advertised in England 0.010% 0.006% 0.024%
As % of the Job Titles category 0.011% 0.006% 0.025%
Number of salaries quoted 11 3 29
10th Percentile £22,750 £9,900 £22,150
25th Percentile £24,250 £13,125 £26,250
Median annual salary (50th Percentile) £25,500 £19,000 £30,000
Median % change year-on-year +34.21% -36.67% +39.53%
75th Percentile £26,625 £22,250 £32,500
90th Percentile £26,750 £23,900 £36,200
UK median annual salary £25,500 £22,000 £30,000
% change year-on-year +15.91% -26.67% +39.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 103,009 48,298 118,700
% of permanent IT jobs with a recognized job title 91.39% 95.06% 95.65%
Number of salaries quoted 73,152 40,997 97,183
10th Percentile £32,000 £32,500 £28,500
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £72,500 £70,000
90th Percentile £95,000 £88,750 £86,250
UK median annual salary £57,500 £55,000 £50,000
% change year-on-year +4.55% +10.00% -

Help Desk Support Technician
Job Vacancy Trend in England

Job postings that featured Help Desk Support Technician in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Technician in England

Help Desk Support Technician
Salary Trend in England

3-month moving average salary quoted in jobs citing Help Desk Support Technician in England.

Salary trend for Help Desk Support Technician in England

Help Desk Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the England region over the 6 months to 2 December 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -234 10 £25,500 +2.00% 1
Midlands -107 1 £21,500 +152.94%
East Midlands - 1 £21,500 -
Help Desk Support Technician
UK

Help Desk Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 2 December 2021, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Help Desk Support Technician in the job title.

1 11 (100.00%) Windows
2 10 (90.91%) Social Skills
3 9 (81.82%) Microsoft 365
4 8 (72.73%) Windows 10
5 5 (45.45%) Microsoft
5 5 (45.45%) Active Directory
5 5 (45.45%) Microsoft Office
6 4 (36.36%) IIS
6 4 (36.36%) DHCP
6 4 (36.36%) Avaya
6 4 (36.36%) Military
6 4 (36.36%) Video Conferencing
6 4 (36.36%) PowerShell
7 3 (27.27%) Windows Server 2012
7 3 (27.27%) Windows Server
7 3 (27.27%) Windows Server 2016
7 3 (27.27%) Migration
7 3 (27.27%) Firewall
7 3 (27.27%) Wireless
7 3 (27.27%) VPN
7 3 (27.27%) DNS
8 2 (18.18%) SLA
9 1 (9.09%) LAN
9 1 (9.09%) WAN
9 1 (9.09%) Finance
9 1 (9.09%) Law
9 1 (9.09%) Driving Licence
9 1 (9.09%) iPad
9 1 (9.09%) iPhone
9 1 (9.09%) Windows 7

Help Desk Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (36.36%) IIS
Applications
1 5 (45.45%) Microsoft Office
Cloud Services
1 9 (81.82%) Microsoft 365
Communications & Networking
1 4 (36.36%) DHCP
2 3 (27.27%) DNS
2 3 (27.27%) Firewall
2 3 (27.27%) VPN
2 3 (27.27%) Wireless
3 1 (9.09%) LAN
3 1 (9.09%) WAN
General
1 10 (90.91%) Social Skills
2 4 (36.36%) Military
3 1 (9.09%) Finance
3 1 (9.09%) Law
Miscellaneous
1 4 (36.36%) Video Conferencing
2 1 (9.09%) Driving Licence
2 1 (9.09%) iPad
2 1 (9.09%) iPhone
Operating Systems
1 11 (100.00%) Windows
2 8 (72.73%) Windows 10
3 3 (27.27%) Windows Server
3 3 (27.27%) Windows Server 2012
3 3 (27.27%) Windows Server 2016
4 1 (9.09%) Windows 7
Processes & Methodologies
1 3 (27.27%) Migration
Programming Languages
1 4 (36.36%) PowerShell
Qualifications
1 1 (9.09%) Degree
Quality Assurance & Compliance
1 2 (18.18%) SLA
System Software
1 5 (45.45%) Active Directory
Vendors
1 5 (45.45%) Microsoft
2 4 (36.36%) Avaya
3 1 (9.09%) Google