The median annual salary for a Help Desk Support Technician was £19,750 in advertised job vacancies in England during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Technician
UK / England
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 845 890 887
Rank change year-on-year +45 -3  
Permanent jobs requiring a Help Desk Support Technician 22 15 66
As % of all permanent IT jobs advertised in England 0.026% 0.016% 0.063%
As % of the Job Titles category 0.027% 0.017% 0.066%
Number of salaries quoted 22 14 59
Median salary £19,750 £22,000 £20,000
Median salary % change year-on-year -10.22% +10.00%  
90% offered a salary of more than £18,500 £18,050 £17,500
10% offered a salary of more than £20,500 £22,900 £26,000
UK excluding London median salary £20,000 £22,000 £19,000
% change year-on-year -9.09% +15.78%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80714 88007 100448
As % of all permanent IT job vacancies advertised in England 95.99% 96.53% 96.63%
Number of salaries quoted 66430 75068 83708
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support Technician
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Technician in the job title.

Job vacancy trend for Help Desk Support Technician in England

Help Desk Support Technician
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Technician in England.

Salary trend for Help Desk Support Technician in England

Help Desk Support Technician
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Technician within the England region over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +68 10 £20,500 -10.86%
East of England - 10 £18,500 -
East Midlands +20 1 £18,500 +2.77%
Yorkshire - 1 £19,500 -
Help Desk Support Technician
UK

Help Desk Support Technician Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 26 June 2017, Help Desk Support Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Technician in the job title.

1 31 (81.58%) Windows
2 21 (55.26%) Microsoft
2 21 (55.26%) Windows 10
3 20 (52.63%) MS Exchange
4 17 (44.74%) Microsoft Office
5 16 (42.11%) TCP/IP
5 16 (42.11%) Office 365
6 14 (36.84%) Active Directory
6 14 (36.84%) HP
6 14 (36.84%) Wi-Fi
7 12 (31.58%) Driving Licence
8 11 (28.95%) Microsoft Certification
9 10 (26.32%) MCSE
10 7 (18.42%) Windows Server
10 7 (18.42%) Windows 8
10 7 (18.42%) Windows 7
11 5 (13.16%) WAN
11 5 (13.16%) LAN
12 4 (10.53%) Internet
12 4 (10.53%) Hyper-V
12 4 (10.53%) Time Management
13 3 (7.89%) VMware
13 3 (7.89%) Service Delivery
13 3 (7.89%) Firewall
13 3 (7.89%) Exchange Server 2003
13 3 (7.89%) MCSA
13 3 (7.89%) MCP
13 3 (7.89%) SCCM
13 3 (7.89%) Windows Server 2012
13 3 (7.89%) WebEx

Help Desk Support Technician Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (52.63%) MS Exchange
2 3 (7.89%) Exchange Server 2003
3 1 (2.63%) Exchange Server 2007
3 1 (2.63%) Exchange Server 2010
3 1 (2.63%) SharePoint
Applications
1 17 (44.74%) Microsoft Office
Business Applications
1 1 (2.63%) Sage X3
Cloud Services
1 16 (42.11%) Office 365
Communications & Networking
1 16 (42.11%) TCP/IP
2 14 (36.84%) Wi-Fi
3 5 (13.16%) LAN
3 5 (13.16%) WAN
4 4 (10.53%) Internet
5 3 (7.89%) Firewall
5 3 (7.89%) WebEx
6 2 (5.26%) VPN
7 1 (2.63%) ADSL
7 1 (2.63%) Broadband
7 1 (2.63%) DNS
7 1 (2.63%) PABX
7 1 (2.63%) PSTN
7 1 (2.63%) VLAN
Database & Business Intelligence
1 1 (2.63%) SQL Server
General
1 2 (5.26%) Back Office
2 1 (2.63%) Finance
Miscellaneous
1 12 (31.58%) Driving Licence
2 1 (2.63%) Computer Science
Operating Systems
1 31 (81.58%) Windows
2 21 (55.26%) Windows 10
3 7 (18.42%) Windows 7
3 7 (18.42%) Windows 8
3 7 (18.42%) Windows Server
4 3 (7.89%) Windows Server 2012
5 2 (5.26%) Windows Server 2008
6 1 (2.63%) Android
6 1 (2.63%) Apple iOS
6 1 (2.63%) Windows Server 2003
Processes & Methodologies
1 4 (10.53%) Time Management
2 3 (7.89%) Service Delivery
3 2 (5.26%) Network Monitoring
3 2 (5.26%) Root Cause Analysis
4 1 (2.63%) Application Virtualisation
4 1 (2.63%) Business Continuity
4 1 (2.63%) Change Control
4 1 (2.63%) Mathematics
4 1 (2.63%) Service Management
Programming Languages
1 1 (2.63%) C
1 1 (2.63%) PowerShell
1 1 (2.63%) SQL
Qualifications
1 11 (28.95%) Microsoft Certification
2 10 (26.32%) MCSE
3 3 (7.89%) MCP
3 3 (7.89%) MCSA
4 1 (2.63%) Computer Science Degree
4 1 (2.63%) Degree
Quality Assurance & Compliance
1 1 (2.63%) SLA
System Software
1 14 (36.84%) Active Directory
2 4 (10.53%) Hyper-V
3 1 (2.63%) Terminal Services
Systems Management
1 3 (7.89%) SCCM
2 1 (2.63%) Systems Management Server (SMS)
Vendors
1 21 (55.26%) Microsoft
2 14 (36.84%) HP
3 3 (7.89%) VMware
4 2 (5.26%) Veeam
4 2 (5.26%) WatchGuard
5 1 (2.63%) Apple