The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK / England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 351 359 395
Rank change year-on-year +8 +36  
Permanent jobs citing ITSM 751 793 774
As % of all permanent IT jobs advertised in England 0.90% 0.86% 0.75%
As % of the Processes & Methodologies category 1.00% 0.96% 0.86%
Number of salaries quoted 569 660 578
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £24,212 £27,475 £25,380
10% offered a salary of more than £76,500 £80,000 £70,225
UK excluding London median salary £46,000 £42,500 £42,500
% change year-on-year +8.23% -  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process and methodology skills.

Process & Methodology Skills
England
Permanent job vacancies with a requirement for process and methodology skills 74950 82225 90350
As % of all permanent IT job vacancies advertised in England 89.70% 88.98% 88.00%
Number of salaries quoted 249933 287723 295490
Median salary £52,000 £50,000 £50,000
Median salary % change year-on-year +4.00% -  
90% offered a salary of more than £31,250 £31,250 £30,000
10% offered a salary of more than £82,500 £77,500 £81,250
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in England.

Salary trend for ITSM in England

ITSM
Salary Histogram in England

The salary distribution of IT jobs citing ITSM in England over the 3 months to 28 June 2017.

Salary histogram for ITSM in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +34 351 £50,000 -7.40% 42
South East +20 113 £45,000 -10.00% 16
North of England +10 96 £35,500 -16.47% 14
East of England -1 76 £50,000 +3.09% 9
Midlands -32 68 £50,000 +19.04% 10
West Midlands -6 47 £50,000 +33.33% 6
South West -7 47 £45,000 +20.00% 4
Yorkshire +27 45 £30,000 -33.33% 2
North West -49 44 £45,000 +5.88% 12
East Midlands -9 21 £36,658 -12.90% 4
North East - 7 £35,500 -
ITSM
UK

For the 6 months to 28 June 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1029 (73.76%) ITIL
2 939 (67.31%) Service Management
3 368 (26.38%) Finance
4 317 (22.72%) Service Delivery
5 295 (21.15%) Windows
6 278 (19.93%) Microsoft
7 277 (19.86%) Project Management
8 233 (16.70%) Degree
9 222 (15.91%) SLA
10 217 (15.56%) ServiceNow
11 181 (12.97%) Change Management
12 179 (12.83%) Problem Management
13 174 (12.47%) Analytical Skills
14 173 (12.40%) ITIL Certification
15 171 (12.26%) Active Directory
15 171 (12.26%) ITIL V3
16 156 (11.18%) Remedy ITSM
16 156 (11.18%) Remedy
16 156 (11.18%) Stakeholder Management
16 156 (11.18%) Agile Software Development
17 147 (10.54%) Management Information System
18 145 (10.39%) Incident Management
19 130 (9.32%) SQL
20 124 (8.89%) Continuous Improvement
21 113 (8.10%) PRINCE2
22 107 (7.67%) Data Centre
23 106 (7.60%) CMDB
23 106 (7.60%) Security Cleared
24 105 (7.53%) JavaScript
24 105 (7.53%) Configuration Management

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (4.23%) MS Exchange
2 44 (3.15%) SharePoint
3 19 (1.36%) Skype for Business
4 18 (1.29%) CMS
5 17 (1.22%) Confluence
6 13 (0.93%) Exchange Server 2010
7 12 (0.86%) IIS
7 12 (0.86%) SharePoint 2010
8 10 (0.72%) BizTalk Server
9 9 (0.65%) IBM Notes
9 9 (0.65%) Oracle SOA Suite
10 8 (0.57%) Blackberry Enterprise Server
10 8 (0.57%) Exchange Server 2013
11 7 (0.50%) WebSphere
12 5 (0.36%) Exchange Server 2007
12 5 (0.36%) Kentico
13 4 (0.29%) Documentum
14 3 (0.22%) IBM HTTP Server
14 3 (0.22%) OpenStack
14 3 (0.22%) Oracle HTTP Server
Applications
1 104 (7.46%) Microsoft Office
2 90 (6.45%) Microsoft Excel
3 44 (3.15%) Microsoft PowerPoint
4 22 (1.58%) MS Visio
5 12 (0.86%) Microsoft Project
6 5 (0.36%) Spreadsheet
7 2 (0.14%) Adobe Creative Suite
7 2 (0.14%) Final Cut Pro
8 1 (0.072%) InfoPath
Business Applications
1 156 (11.18%) Remedy ITSM
2 29 (2.08%) Remedy AR System
3 8 (0.57%) MetaTrader
4 7 (0.50%) SAP Oil and Gas
5 6 (0.43%) Oracle ERP
6 5 (0.36%) HFM
6 5 (0.36%) Oracle EBS
6 5 (0.36%) Oracle Financials
6 5 (0.36%) Unit4 Business World
7 3 (0.22%) Oracle CRM
7 3 (0.22%) Salesforce.com CRM
8 2 (0.14%) assyst
8 2 (0.14%) SAP HR
9 1 (0.072%) Dynamics CRM
9 1 (0.072%) Dynamics GP
9 1 (0.072%) Movex
9 1 (0.072%) Oracle BPM
9 1 (0.072%) SAP ERP
9 1 (0.072%) SAP HCM
9 1 (0.072%) SAP Payroll
Cloud Services
1 60 (4.30%) Office 365
2 52 (3.73%) SaaS
3 36 (2.58%) Microsoft Azure
4 21 (1.51%) IaaS
5 20 (1.43%) Cloud Computing
6 16 (1.15%) PaaS
7 15 (1.08%) Amazon AWS
7 15 (1.08%) Slack
8 8 (0.57%) Sumo Logic
9 5 (0.36%) GitHub
10 4 (0.29%) Azure Active Directory
10 4 (0.29%) G Suite
10 4 (0.29%) iTunes
11 1 (0.072%) FinancialForce.com
11 1 (0.072%) Google Cloud Platform
11 1 (0.072%) Oracle Service Cloud
Communications & Networking
1 60 (4.30%) Firewall
2 56 (4.01%) DNS
2 56 (4.01%) Internet
3 54 (3.87%) WAN
4 53 (3.80%) LAN
4 53 (3.80%) VPN
5 39 (2.80%) SAN
6 36 (2.58%) TCP/IP
7 26 (1.86%) LDAP
7 26 (1.86%) Wireless
8 24 (1.72%) Wi-Fi
9 23 (1.65%) DHCP
10 22 (1.58%) Wireshark
11 21 (1.51%) HTTP
12 20 (1.43%) VoIP
13 17 (1.22%) SMS
14 16 (1.15%) Cisco ASA
14 16 (1.15%) SSL
15 15 (1.08%) Cisco IOS
15 15 (1.08%) IP Telephony
Database & Business Intelligence
1 88 (6.31%) SQL Server
2 25 (1.79%) Big Data
3 20 (1.43%) Relational Database
4 19 (1.36%) MySQL
5 16 (1.15%) BusinessObjects
5 16 (1.15%) SQL Server Reporting Services
6 15 (1.08%) SQL Server Integration Services
7 11 (0.79%) Data Warehouse
7 11 (0.79%) DB2
7 11 (0.79%) Oracle Database
7 11 (0.79%) Power BI
8 10 (0.72%) QlikView
9 8 (0.57%) SQL Server Analysis Services
10 7 (0.50%) Oracle Database 12c
10 7 (0.50%) SQL Server 2008
11 6 (0.43%) PowerCenter
11 6 (0.43%) SQL Server 2012
11 6 (0.43%) SQL Server 2016
12 5 (0.36%) Azure SQL Database
12 5 (0.36%) Informix
Development Applications
1 42 (3.01%) JIRA
2 14 (1.00%) Git (software)
3 12 (0.86%) Jenkins
4 10 (0.72%) Selenium
5 7 (0.50%) JMeter
5 7 (0.50%) LoadRunner
5 7 (0.50%) LoadUI
5 7 (0.50%) Ranorex
5 7 (0.50%) SoapUI
6 6 (0.43%) Visual Studio
7 5 (0.36%) Sonatype Nexus
8 4 (0.29%) Ant
8 4 (0.29%) Maven
8 4 (0.29%) Subversion
9 2 (0.14%) Bitbucket
9 2 (0.14%) Octopus Deploy
10 1 (0.072%) Balsamiq Mockups
10 1 (0.072%) Gradle
10 1 (0.072%) Team Foundation Server
10 1 (0.072%) TeamCity
General
1 368 (26.38%) Finance
2 80 (5.73%) Banking
3 51 (3.66%) Retail
4 40 (2.87%) Telecoms
5 28 (2.01%) Back Office
5 28 (2.01%) Financial Institution
6 27 (1.94%) Manufacturing
7 26 (1.86%) Marketing
8 24 (1.72%) Investment Banking
9 21 (1.51%) Law
9 21 (1.51%) Legal
10 19 (1.36%) Local Government
11 18 (1.29%) Retail Banking
12 15 (1.08%) Publishing
13 10 (0.72%) Electronics
14 5 (0.36%) Advertising
14 5 (0.36%) Aerospace
14 5 (0.36%) Automotive
14 5 (0.36%) Billing
14 5 (0.36%) Pharmaceutical
Job Titles
1 254 (18.21%) Analyst
1 254 (18.21%) Service Manager
2 141 (10.11%) IT Manager
3 133 (9.53%) Consultant
4 96 (6.88%) Service Analyst
5 84 (6.02%) IT Services Manager
6 80 (5.73%) Developer
7 75 (5.38%) Delivery Manager
8 68 (4.87%) Services Delivery Manager
9 66 (4.73%) Administrator
10 56 (4.01%) Service Desk Analyst
11 50 (3.58%) Architect
11 50 (3.58%) Support Analyst
12 45 (3.23%) Service Management Consultant
13 44 (3.15%) IT Analyst
13 44 (3.15%) Support Engineer
14 43 (3.08%) Desktop Support
15 42 (3.01%) ITIL Manager
15 42 (3.01%) Management Consultant
15 42 (3.01%) Project Manager
Libraries, Frameworks & Software Standards
1 93 (6.67%) Web Services
2 89 (6.38%) HTML
3 87 (6.24%) XML
4 85 (6.09%) CSS
5 49 (3.51%) .NET
6 39 (2.80%) SOAP
7 35 (2.51%) Ajax
8 32 (2.29%) REST
9 21 (1.51%) AngularJS
10 16 (1.15%) ASP.NET
10 16 (1.15%) Flash
11 11 (0.79%) Twitter Bootstrap
12 9 (0.65%) jQuery
12 9 (0.65%) JSON
12 9 (0.65%) Middleware
13 8 (0.57%) FIX Protocol
13 8 (0.57%) JDBC
14 7 (0.50%) SAP PI
14 7 (0.50%) WebSphere MQ
14 7 (0.50%) XHTML
Miscellaneous
1 174 (12.47%) Analytical Skills
2 147 (10.54%) Management Information System
3 107 (7.67%) Data Centre
4 106 (7.60%) CMDB
5 77 (5.52%) Computer Science
6 37 (2.65%) Virtual Team
7 35 (2.51%) User Experience
8 22 (1.58%) Enterprise Software
9 18 (1.29%) Fintech
10 16 (1.15%) Mainframe
10 16 (1.15%) NHS
11 15 (1.08%) Blackberry
11 15 (1.08%) Hedge funds
12 14 (1.00%) Pricing Data
12 14 (1.00%) Reference Data
13 13 (0.93%) Replication
14 11 (0.79%) Hybrid Cloud
14 11 (0.79%) Life Science
14 11 (0.79%) Smartphone
15 9 (0.65%) Security Operations Centre
Operating Systems
1 295 (21.15%) Windows
2 92 (6.59%) Linux
2 92 (6.59%) Unix
3 90 (6.45%) Windows Server
4 66 (4.73%) Windows 7
5 50 (3.58%) Windows Server 2008
6 36 (2.58%) Windows 10
7 31 (2.22%) Windows Server 2012
8 22 (1.58%) Mac OS X
9 20 (1.43%) Apple iOS
9 20 (1.43%) Windows Server 2003
9 20 (1.43%) Windows XP
10 19 (1.36%) Android
11 18 (1.29%) Solaris
11 18 (1.29%) Windows 8
12 8 (0.57%) AIX
13 7 (0.50%) Red Hat Enterprise Linux
13 7 (0.50%) Windows 2000 Server
14 6 (0.43%) HPUX
14 6 (0.43%) Windows Vista
Processes & Methodologies
1 1029 (73.76%) ITIL
2 939 (67.31%) Service Management
3 317 (22.72%) Service Delivery
4 277 (19.86%) Project Management
5 181 (12.97%) Change Management
6 179 (12.83%) Problem Management
7 171 (12.26%) ITIL V3
8 156 (11.18%) Agile Software Development
8 156 (11.18%) Stakeholder Management
9 145 (10.39%) Incident Management
10 124 (8.89%) Continuous Improvement
11 113 (8.10%) PRINCE2
12 105 (7.53%) Configuration Management
13 95 (6.81%) Process Improvement
14 92 (6.59%) Information Security
15 86 (6.16%) Asset Management
16 85 (6.09%) DevOps
17 83 (5.95%) Mentoring
17 83 (5.95%) Service Design
18 80 (5.73%) Workflow
Programming Languages
1 130 (9.32%) SQL
2 105 (7.53%) JavaScript
3 57 (4.09%) Java
4 34 (2.44%) Perl
5 33 (2.37%) PowerShell
5 33 (2.37%) Python
6 29 (2.08%) C
7 27 (1.94%) Shell Script
8 26 (1.86%) C#
9 16 (1.15%) T-SQL
10 12 (0.86%) Ruby
11 11 (0.79%) PL/SQL
12 10 (0.72%) VBScript
13 5 (0.36%) XPath
14 4 (0.29%) Bash Shell
14 4 (0.29%) VB
14 4 (0.29%) VBA
14 4 (0.29%) XQuery
15 3 (0.22%) C++
15 3 (0.22%) Korn
Qualifications
1 233 (16.70%) Degree
2 173 (12.40%) ITIL Certification
3 106 (7.60%) Security Cleared
4 74 (5.30%) SC Cleared
5 54 (3.87%) Computer Science Degree
6 45 (3.23%) ISEB
6 45 (3.23%) Microsoft Certification
7 44 (3.15%) ITIL Foundation Certificate
8 39 (2.80%) Cisco Certification
9 27 (1.94%) DV Cleared
10 26 (1.86%) CCNA
11 25 (1.79%) CISSP
11 25 (1.79%) PRINCE2 Certification
12 22 (1.58%) MCSE
13 19 (1.36%) MCP
14 18 (1.29%) CCNP
15 15 (1.08%) A+ Certification
15 15 (1.08%) PMI Certification
16 14 (1.00%) PMP
17 13 (0.93%) GCIA
Quality Assurance & Compliance
1 222 (15.91%) SLA
2 66 (4.73%) ISO/IEC 27001
3 51 (3.66%) ISO/IEC 20000
3 51 (3.66%) QA
4 24 (1.72%) COBIT
5 19 (1.36%) Data Quality
6 16 (1.15%) PMO
7 13 (0.93%) PCI DSS
8 12 (0.86%) Sarbanes-Oxley
9 7 (0.50%) Cyber Essentials
10 6 (0.43%) PMBOK
10 6 (0.43%) Solvency II
11 5 (0.36%) ISO 22301
11 5 (0.36%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 4 (0.29%) Cyber Essentials PLUS
12 4 (0.29%) ISO 9001
12 4 (0.29%) RosettaNet
13 3 (0.22%) GPG13
13 3 (0.22%) ISO/IEC 15288
14 2 (0.14%) ISO/IEC 19770
System Software
1 171 (12.26%) Active Directory
2 65 (4.66%) VMware Infrastructure
3 32 (2.29%) Hyper-V
4 14 (1.00%) vSphere
5 11 (0.79%) VMware ESXi
6 8 (0.57%) Snort
6 8 (0.57%) Terminal Services
6 8 (0.57%) XenApp
7 6 (0.43%) Virtual Desktop
7 6 (0.43%) XenDesktop
8 5 (0.36%) BlackBerry Internet Service
8 5 (0.36%) VMware Workstation
9 3 (0.22%) Docker
9 3 (0.22%) Microsoft App-V
9 3 (0.22%) Tivoli Directory Server
10 2 (0.14%) Veritas Cluster Server
11 1 (0.072%) Oracle Clusterware
11 1 (0.072%) Oracle RAC
11 1 (0.072%) Virtual Machines
11 1 (0.072%) Virtual Servers
Systems Management
1 61 (4.37%) SCCM
2 20 (1.43%) SCOM
3 17 (1.22%) Nagios
4 16 (1.15%) Puppet
5 15 (1.08%) Opscode Chef
6 14 (1.00%) ZABBIX
7 11 (0.79%) Tivoli
7 11 (0.79%) vRealize
8 8 (0.57%) Ansible
8 8 (0.57%) Norton AntiVirus
9 7 (0.50%) Nessus
10 6 (0.43%) Netcool
10 6 (0.43%) RSA enVision
10 6 (0.43%) WSUS
11 5 (0.36%) Backup Exec
11 5 (0.36%) Control-M
11 5 (0.36%) Opsview
11 5 (0.36%) vCenter Server
12 4 (0.29%) IBM BigFix
12 4 (0.29%) ServiceCenter
Vendors
1 278 (19.93%) Microsoft
2 217 (15.56%) ServiceNow
3 156 (11.18%) Remedy
4 102 (7.31%) Cisco
5 100 (7.17%) VMware
6 83 (5.95%) HP
7 70 (5.02%) BMC
8 63 (4.52%) Oracle
9 42 (3.01%) SAP
10 38 (2.72%) IBM
11 37 (2.65%) Citrix
12 30 (2.15%) Apple
12 30 (2.15%) Cadence
13 26 (1.86%) Splunk
14 25 (1.79%) SolarWinds
15 24 (1.72%) CheckPoint
16 20 (1.43%) Snow
17 19 (1.36%) Juniper
17 19 (1.36%) Symantec
18 17 (1.22%) Salesforce.com
London
Arden Resourcing Limited
Posted: 15 hours ago
City, London
Ashdown IT
Salary: £50000 per annum + bonus and benefits
Posted: 14 hours ago
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: 14 hours ago
Bedford, Bedfordshire
ReThink Recruitment
Salary: £36000.00 - £42000.00 per annum + Car Allow, Bonus, Bens
Posted: 2 days ago
Bedford, Bedfordshire
Imperative People
Salary: £36000.00 - £42000.00 per annum + car al. + bonus + bens
Posted: Yesterday
Coventry, West Midlands (County)
Spring Technology
Posted: 13 hours ago
London
Aim Hire Recruitment Ltd
Salary: From £40,000 to £50,000 per annum Excellent benefits and bonuses
Posted: 2 days ago
City, London
I3
Salary: £30000 - £400000 per annum + bonus + benefits
Posted: Yesterday
Manchester, Lancashire
Uniting Ambition
Salary: £25k - 30k per year
Posted: 2 days ago
East London
Careerwise UK Limited
Salary: £65000 - £70000 per annum + benefits
Posted: Yesterday
London
Thebes IT
Posted: 8 hours ago
Newbury, Berkshire
Stott & May
Salary: £25000 - £28000 per annum + 10% shift bonus & Excellent benefits
Posted: 2 days ago
Abingdon, Oxfordshire
United Kingdom Atomic Energy Authority
Salary: From £38,754 to £43,834 per annum
Posted: Yesterday
London
Net Talent
Posted: 2 days ago
South West London
Leidos
Posted: 2 days ago
London
Leidos
Posted: Yesterday
Uxbridge, Middlesex
Cognizant
Salary: Competitive + Benefits
Posted: 14 hours ago
London
Staffworx Ltd
Salary: good salary, bens & training
Posted: 2 days ago
Nottingham, Nottinghamshire
Harvey Nash plc
Salary: £45000 - £50000 per annum
Posted: 2 days ago
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: 5 days ago
London
Eames Consulting
Salary: £55000 - £60000 per annum + 40% night shift allowance
Posted: 2 days ago
London
Thebes IT
Posted: Yesterday
Luton, Bedfordshire
Marks Sattin
Salary: £40000 - £45000 per annum
Posted: 2 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 6 days ago
Cambridge, Cambridgeshire
IT Connections
Salary: to £65,000
Posted: 5 days ago
Redhill, Surrey
CV Screen Ltd
Salary: to £40,000 + Benefits
Posted: 6 days ago
City, London
Parallel Consulting
Salary: £60000 - £65000 per annum + excellent benefits
Posted: 4 days ago
Milton Keynes, Buckinghamshire
Thebes IT
Posted: Yesterday
City, London
ComputAppoint
Salary: £50000 - £55000 per annum
Posted: Yesterday
Manchester, Lancashire
NHS Blood And Transplant
Salary: From £40,428 to £48,514 per annum
Posted: 6 days ago