Period
to 22 November 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 22 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK > England
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 316 326 358
Rank change year-on-year +10 +32 +76
Permanent jobs citing ITSM 1749 1763 1834
As % of all permanent IT jobs advertised in England 1.03% 0.98% 0.90%
As % of the Processes & Methodologies category 1.15% 1.10% 1.02%
Number of salaries quoted 1212 1416 1507
England median annual salary £47,500 £46,000 £45,000
Median salary % change year-on-year +3.26% +2.22% +5.88%
10th Percentile £25,750 £26,750 £24,000
90th Percentile £73,750 £73,750 £73,500
UK median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 152153 160470 180138
As % of all permanent IT jobs advertised in England 89.91% 89.39% 88.75%
Number of salaries quoted 121055 134622 149914
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

ITSM
Job Vacancy Trend in England

Job postings citing ITSM as a percentage of all IT jobs advertised in England.

Job vacancy trend for ITSM in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in England.

Salary trend for ITSM in England

ITSM
Salary Histogram in England

The salary distribution of IT jobs citing ITSM in England over the 6 months to 22 November 2017.

Salary histogram for ITSM in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +59 785 £54,500 +4.81% 45
South East -38 286 £42,500 -5.56% 22
North of England -11 206 £37,500 -14.77% 23
South West +30 161 £42,500 +3.66% 1
Midlands -8 144 £51,250 +28.13% 9
East of England -35 138 £45,000 -5.26% 12
Yorkshire +53 94 £35,000 -19.54% 11
North West -77 85 £42,500 -3.41% 10
West Midlands -29 78 £50,000 +25.00% 7
East Midlands +33 66 £54,000 +35.00% 2
North East +28 27 £42,500 +30.77% 2
ITSM
UK

For the 6 months to 22 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1286 (73.53%) ITIL
2 1173 (67.07%) Service Management
3 471 (26.93%) Microsoft
4 448 (25.61%) Service Delivery
5 446 (25.50%) Windows
6 432 (24.70%) Finance
7 323 (18.47%) Problem Management
8 279 (15.95%) Degree
8 279 (15.95%) ITIL V3
9 271 (15.49%) SLA
10 257 (14.69%) Change Management
11 250 (14.29%) Security Cleared
12 246 (14.07%) Active Directory
13 235 (13.44%) Agile Software Development
14 220 (12.58%) ServiceNow
15 219 (12.52%) Project Management
16 207 (11.84%) SQL
17 202 (11.55%) Analytical Skills
18 200 (11.44%) SQL Server
19 194 (11.09%) Incident Management
20 190 (10.86%) Remedy
20 190 (10.86%) Remedy ITSM
21 180 (10.29%) Windows Server
22 167 (9.55%) JavaScript
23 166 (9.49%) Web Services
23 166 (9.49%) ITIL Certification
24 163 (9.32%) Stakeholder Management
25 161 (9.21%) Microsoft Office
25 161 (9.21%) SC Cleared
26 159 (9.09%) Management Information System

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 141 (8.06%) SharePoint
2 72 (4.12%) IIS
3 60 (3.43%) MS Exchange
4 36 (2.06%) BizTalk Server
5 30 (1.72%) Skype for Business
6 18 (1.03%) CMS
6 18 (1.03%) Documentum
7 16 (0.91%) Confluence
8 14 (0.80%) SharePoint 2010
8 14 (0.80%) Tomcat
9 12 (0.69%) Exchange Server 2010
10 9 (0.51%) Exchange Server 2013
11 7 (0.40%) Liferay
11 7 (0.40%) Lightstreamer
11 7 (0.40%) SharePoint Server
12 6 (0.34%) OpenStack
13 5 (0.29%) Apache
14 4 (0.23%) Adobe Experience Manager
14 4 (0.23%) Anypoint
14 4 (0.23%) Exchange Server 2007
Applications
1 161 (9.21%) Microsoft Office
2 82 (4.69%) Microsoft Excel
3 52 (2.97%) Microsoft PowerPoint
4 29 (1.66%) Spreadsheet
5 25 (1.43%) MS Visio
6 6 (0.34%) Microsoft Project
7 2 (0.11%) Acrobat
7 2 (0.11%) AutoCAD
Business Applications
1 190 (10.86%) Remedy ITSM
2 17 (0.97%) Dynamics CRM
3 9 (0.51%) MetaTrader
4 7 (0.40%) Eloqua
5 6 (0.34%) assyst
5 6 (0.34%) SAP S/4HANA
6 4 (0.23%) Dynamics AX
6 4 (0.23%) SAP SRM
7 2 (0.11%) HFM
7 2 (0.11%) Oracle EBS
7 2 (0.11%) Oracle ERP
7 2 (0.11%) Remedy AR System
7 2 (0.11%) SAP CRM
7 2 (0.11%) SAP R/3
8 1 (0.057%) Magento
8 1 (0.057%) Oracle CRM
8 1 (0.057%) SAP ECC
8 1 (0.057%) SAP MM
8 1 (0.057%) Sentinel
Cloud Services
1 145 (8.29%) Office 365
2 133 (7.60%) Microsoft Azure
3 76 (4.35%) Amazon AWS
4 52 (2.97%) SaaS
5 29 (1.66%) IaaS
6 26 (1.49%) PaaS
7 15 (0.86%) Cloud Computing
8 8 (0.46%) Google Cloud Platform
9 7 (0.40%) Dynamics 365
9 7 (0.40%) GitHub
10 6 (0.34%) Azure Active Directory
11 5 (0.29%) Adobe Analytics
12 3 (0.17%) OneDrive
13 2 (0.11%) Amazon EC2
13 2 (0.11%) Amazon S3
13 2 (0.11%) Amazon SQS
14 1 (0.057%) G Suite
14 1 (0.057%) Google Drive
14 1 (0.057%) Mimecast
14 1 (0.057%) Slack
Communications & Networking
1 70 (4.00%) Firewall
2 58 (3.32%) Internet
3 57 (3.26%) DNS
4 53 (3.03%) Wireless
5 51 (2.92%) VPN
6 50 (2.86%) Network Security
7 49 (2.80%) SAN
8 45 (2.57%) WAN
9 43 (2.46%) TCP/IP
10 37 (2.12%) DHCP
11 36 (2.06%) LAN
12 35 (2.00%) VoIP
13 27 (1.54%) Intrusion Detection
14 25 (1.43%) Wireshark
15 24 (1.37%) MPLS
15 24 (1.37%) SNMP
15 24 (1.37%) Wi-Fi
16 23 (1.32%) SMS
17 21 (1.20%) Cisco IOS
17 21 (1.20%) HTTP
Database & Business Intelligence
1 200 (11.44%) SQL Server
2 36 (2.06%) SQL Server 2014
3 26 (1.49%) SQL Server 2012
4 24 (1.37%) Data Warehouse
5 23 (1.32%) MySQL
6 21 (1.20%) Big Data
7 16 (0.91%) SQL Server Integration Services
8 15 (0.86%) QlikView
9 12 (0.69%) SQL Server Analysis Services
9 12 (0.69%) SQL Server Reporting Services
10 11 (0.63%) Oracle Database
10 11 (0.63%) Relational Database
11 10 (0.57%) Oracle Reports
11 10 (0.57%) Qlik Sense
11 10 (0.57%) SQL Server 2008
11 10 (0.57%) SQL Server 2016
12 9 (0.51%) BusinessObjects
13 8 (0.46%) Azure SQL Database
13 8 (0.46%) NoSQL
13 8 (0.46%) Power BI
Development Applications
1 71 (4.06%) JIRA
2 49 (2.80%) Team Foundation Server
3 20 (1.14%) Git (software)
4 17 (0.97%) Visual Studio
5 13 (0.74%) Jenkins
6 12 (0.69%) Atlassian Bamboo
7 10 (0.57%) Bitbucket
8 8 (0.46%) Eclipse
8 8 (0.46%) TeamCity
9 6 (0.34%) Ant
9 6 (0.34%) IntelliJ
9 6 (0.34%) Selenium
10 5 (0.29%) Maven
10 5 (0.29%) NuGet
10 5 (0.29%) Octopus Deploy
10 5 (0.29%) Talend Open Studio
11 4 (0.23%) Fiddler
11 4 (0.23%) ReSharper
12 2 (0.11%) MSI
13 1 (0.057%) Subversion
General
1 432 (24.70%) Finance
2 105 (6.00%) Banking
3 67 (3.83%) Investment Banking
4 63 (3.60%) Financial Institution
5 59 (3.37%) Back Office
6 51 (2.92%) Marketing
6 51 (2.92%) Retail Banking
7 47 (2.69%) Manufacturing
7 47 (2.69%) Retail
8 43 (2.46%) Telecoms
9 40 (2.29%) Legal
10 24 (1.37%) Law
11 15 (0.86%) Electronics
11 15 (0.86%) Publishing
12 10 (0.57%) Advertising
13 8 (0.46%) Digital Economy
14 6 (0.34%) Front Office
14 6 (0.34%) Games
15 5 (0.29%) Local Government
15 5 (0.29%) Pharmaceutical
Job Titles
1 325 (18.58%) Analyst
2 291 (16.64%) Service Manager
3 193 (11.03%) IT Manager
4 159 (9.09%) Consultant
5 139 (7.95%) IT Services Manager
6 127 (7.26%) Service Analyst
7 110 (6.29%) Delivery Manager
8 93 (5.32%) Services Delivery Manager
9 90 (5.15%) Support Engineer
10 84 (4.80%) Administrator
11 77 (4.40%) Developer
12 76 (4.35%) Applications Support
13 70 (4.00%) Support Analyst
14 62 (3.54%) Architect
15 59 (3.37%) ITIL Manager
16 57 (3.26%) Service Desk Analyst
16 57 (3.26%) Technical Consultant
17 54 (3.09%) Product Manager
18 52 (2.97%) Incident Manager
19 50 (2.86%) Change Manager
Libraries, Frameworks & Software Standards
1 166 (9.49%) Web Services
2 146 (8.35%) HTML
3 115 (6.58%) .NET
4 107 (6.12%) XML
5 98 (5.60%) CSS
6 69 (3.95%) Ajax
7 65 (3.72%) SOAP
8 40 (2.29%) REST
9 35 (2.00%) AngularJS
10 33 (1.89%) ASP.NET Web API
11 31 (1.77%) Flash
12 30 (1.72%) jQuery
13 29 (1.66%) Entity Framework
13 29 (1.66%) WCF
14 21 (1.20%) JSON
15 20 (1.14%) FIX Protocol
16 17 (0.97%) .NET Framework
16 17 (0.97%) Middleware
17 16 (0.91%) ASP.NET
17 16 (0.91%) SAP PI
Miscellaneous
1 202 (11.55%) Analytical Skills
2 159 (9.09%) Management Information System
3 95 (5.43%) Data Centre
4 75 (4.29%) CMDB
5 63 (3.60%) Computer Science
6 57 (3.26%) User Experience
7 49 (2.80%) Hedge funds
8 41 (2.34%) Hybrid Cloud
9 40 (2.29%) Enterprise Software
10 39 (2.23%) Mainframe
10 39 (2.23%) Pricing Data
10 39 (2.23%) Reference Data
11 31 (1.77%) Distributed Denial-of-Service
12 29 (1.66%) Virtual Team
13 21 (1.20%) Cyberthreat
13 21 (1.20%) Security Operations Centre
14 19 (1.09%) NHS
15 16 (0.91%) Replication
16 15 (0.86%) Life Science
17 14 (0.80%) Blackberry
Operating Systems
1 446 (25.50%) Windows
2 180 (10.29%) Windows Server
3 126 (7.20%) Linux
4 112 (6.40%) Unix
5 98 (5.60%) Windows Server 2012
6 70 (4.00%) Windows Server 2008
7 65 (3.72%) Windows 10
8 59 (3.37%) Windows 7
9 21 (1.20%) Solaris
10 17 (0.97%) CentOS
11 15 (0.86%) Windows Server 2003
12 14 (0.80%) Mac OS X
12 14 (0.80%) Red Hat Enterprise Linux
13 12 (0.69%) AIX
13 12 (0.69%) Windows 8
14 11 (0.63%) Windows XP
15 9 (0.51%) Android
15 9 (0.51%) Apple iOS
16 8 (0.46%) HPUX
17 2 (0.11%) SUSE
Processes & Methodologies
1 1286 (73.53%) ITIL
2 1173 (67.07%) Service Management
3 448 (25.61%) Service Delivery
4 323 (18.47%) Problem Management
5 279 (15.95%) ITIL V3
6 257 (14.69%) Change Management
7 235 (13.44%) Agile Software Development
8 219 (12.52%) Project Management
9 194 (11.09%) Incident Management
10 163 (9.32%) Stakeholder Management
11 131 (7.49%) Continuous Improvement
12 130 (7.43%) Asset Management
13 124 (7.09%) Business Intelligence
14 113 (6.46%) Configuration Management
14 113 (6.46%) Mentoring
15 110 (6.29%) Service Design
16 105 (6.00%) PRINCE2
17 104 (5.95%) Information Security
18 99 (5.66%) Proactive Management
19 92 (5.26%) Workflow
Programming Languages
1 207 (11.84%) SQL
2 167 (9.55%) JavaScript
3 120 (6.86%) PowerShell
4 101 (5.77%) Java
5 76 (4.35%) C#
6 47 (2.69%) Python
7 46 (2.63%) Shell Script
8 31 (1.77%) T-SQL
9 24 (1.37%) Perl
10 19 (1.09%) C
11 16 (0.91%) VBScript
12 13 (0.74%) PHP
12 13 (0.74%) PL/SQL
13 12 (0.69%) VB
14 11 (0.63%) Bash Shell
14 11 (0.63%) XPath
14 11 (0.63%) XQuery
15 7 (0.40%) VB.NET
16 5 (0.29%) Groovy
16 5 (0.29%) VBA
Qualifications
1 279 (15.95%) Degree
2 250 (14.29%) Security Cleared
3 166 (9.49%) ITIL Certification
4 161 (9.21%) SC Cleared
5 104 (5.95%) Cisco Certification
6 77 (4.40%) CCNA
7 76 (4.35%) DV Cleared
8 72 (4.12%) Microsoft Certification
9 60 (3.43%) CCNP
10 53 (3.03%) Computer Science Degree
11 48 (2.74%) ISEB
12 36 (2.06%) ITIL Foundation Certificate
13 28 (1.60%) MCSE
14 26 (1.49%) CISSP
15 25 (1.43%) CREST Certified
15 25 (1.43%) GCIA
15 25 (1.43%) GCIH
15 25 (1.43%) SANS
16 23 (1.32%) MCP
17 18 (1.03%) PMI Certification
Quality Assurance & Compliance
1 271 (15.49%) SLA
2 55 (3.14%) ISO/IEC 27001
3 52 (2.97%) QA
4 26 (1.49%) COBIT
5 22 (1.26%) ISO/IEC 20000
6 17 (0.97%) ISO 9001
7 14 (0.80%) PMO
8 13 (0.74%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 11 (0.63%) RosettaNet
10 7 (0.40%) GDPR
10 7 (0.40%) GPG13
10 7 (0.40%) PCI DSS
11 6 (0.34%) Sarbanes-Oxley
12 5 (0.29%) Data Quality
13 4 (0.23%) ISO/IEC 15288
14 3 (0.17%) Cyber Essentials
14 3 (0.17%) Solvency II
15 1 (0.057%) BS25999
15 1 (0.057%) HIPAA
15 1 (0.057%) ISO 22301
System Software
1 246 (14.07%) Active Directory
2 92 (5.26%) VMware Infrastructure
3 71 (4.06%) Hyper-V
4 42 (2.40%) Virtual Desktop
5 16 (0.91%) BitLocker
6 14 (0.80%) VMware ESXi
6 14 (0.80%) vSphere
7 11 (0.63%) Snort
8 10 (0.57%) Firmware
9 9 (0.51%) Virtual Machines
10 8 (0.46%) KVM
11 7 (0.40%) Microsoft App-V
11 7 (0.40%) XenApp
12 6 (0.34%) Docker
12 6 (0.34%) SAP ITS
12 6 (0.34%) Terminal Services
13 5 (0.29%) Terminal Server
13 5 (0.29%) Virtual Servers
13 5 (0.29%) XenDesktop
13 5 (0.29%) XenServer
Systems Management
1 100 (5.72%) SCCM
2 39 (2.23%) SCOM
3 25 (1.43%) vCenter Server
4 18 (1.03%) Opscode Chef
4 18 (1.03%) Puppet
5 17 (0.97%) SCVMM
6 15 (0.86%) Microsoft Data Protection Manager
6 15 (0.86%) vRealize
7 14 (0.80%) Ansible
8 13 (0.74%) Forefront Identity Manager
8 13 (0.74%) SCOrch
9 12 (0.69%) BMC PATROL
10 9 (0.51%) SCDPM
11 8 (0.46%) Nagios
11 8 (0.46%) PowerCLI
12 7 (0.40%) AirWatch
12 7 (0.40%) ArcSight ESM
12 7 (0.40%) Host Intrusion Detection System
12 7 (0.40%) RSA Archer
12 7 (0.40%) Symantec Endpoint Protection
Vendors
1 471 (26.93%) Microsoft
2 220 (12.58%) ServiceNow
3 190 (10.86%) Remedy
4 141 (8.06%) Cisco
5 140 (8.00%) VMware
6 121 (6.92%) HP
7 109 (6.23%) BMC
8 100 (5.72%) Oracle
9 63 (3.60%) Citrix
10 56 (3.20%) SAP
11 47 (2.69%) F5
12 45 (2.57%) LANDesk
13 42 (2.40%) HEAT Software
14 38 (2.17%) SolarWinds
15 35 (2.00%) McAfee
16 31 (1.77%) IBM
17 30 (1.72%) Red Hat
17 30 (1.72%) Sitecore
18 25 (1.43%) Cadence
19 23 (1.32%) Sun