The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 30 March 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
UK / England
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 376 321 378
Rank change year-on-year -55 +57  
Permanent jobs citing ITSM 629 990 817
As % of all permanent IT jobs advertised in England 0.78% 1.01% 0.81%
As % of the Processes & Methodologies category 0.88% 1.14% 0.93%
Number of salaries quoted 470 781 636
Median salary £49,125 £47,500 £47,000
Median salary % change year-on-year +3.42% +1.06%  
90% offered a salary of more than £27,500 £25,250 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process and methodology skills.

Process & Methodology Skills
England
Permanent job vacancies with a requirement for process and methodology skills 71582 86916 87623
As % of all permanent IT job vacancies advertised in England 89.15% 88.63% 86.96%
Number of salaries quoted 59383 72761 71685
Median salary £50,000 £50,000 £50,000
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £77,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in England

The job posting trend of jobs advertised in England citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in England

ITSM
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in England.

Salary trend for ITSM in England

ITSM
Salary Histogram in England

The salary distribution of IT jobs citing ITSM in England over the 3 months to 30 March 2017.

Salary histogram for ITSM in England

ITSM
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the England region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 280 £50,000 - 37
South East -11 136 £48,750 +21.87% 11
South West +10 56 £45,000 +16.12% 7
East of England +6 44 £45,000 -25.00% 7
Yorkshire +42 38 £45,000 +23.28% 4
West Midlands +9 35 £45,500 -9.00% 4
North West -71 26 £45,000 +5.88% 5
East Midlands -17 13 £43,435 -17.26%
North East +3 1 £20,000 -60.00% 1
ITSM
UK

For the 6 months to 30 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for ITSM.

1 1114 (76.35%) ITIL
2 1040 (71.28%) Service Management
3 369 (25.29%) Microsoft
4 307 (21.04%) Finance
5 280 (19.19%) Service Delivery
6 275 (18.85%) Project Management
7 271 (18.57%) Windows
8 246 (16.86%) SLA
9 237 (16.24%) Agile Software Development
10 229 (15.70%) Degree
10 229 (15.70%) ServiceNow
11 223 (15.28%) ITIL V3
12 220 (15.08%) MS Excel
13 178 (12.20%) Data Centre
14 173 (11.86%) PRINCE2
15 171 (11.72%) Problem Management
16 170 (11.65%) Analytical Skills
17 166 (11.38%) Change Management
18 160 (10.97%) MS Office
19 152 (10.42%) Active Directory
19 152 (10.42%) Stakeholder Management
20 142 (9.73%) Incident Management
21 141 (9.66%) Linux
22 134 (9.18%) ITIL Certification
23 122 (8.36%) Continuous Improvement
24 121 (8.29%) Service Design
25 116 (7.95%) Security Cleared
26 115 (7.88%) VMware
27 111 (7.61%) Management Information System
27 111 (7.61%) JavaScript

ITSM
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 53 (3.63%) MS Exchange
1 53 (3.63%) SharePoint
2 39 (2.67%) CMS
3 22 (1.51%) Skype for Business
4 19 (1.30%) Exchange Server 2010
4 19 (1.30%) Tomcat
5 13 (0.89%) Apache
6 12 (0.82%) Blackberry Enterprise Server
7 11 (0.75%) Exchange Server 2007
8 9 (0.62%) IBM Notes
9 8 (0.55%) BizTalk Server
9 8 (0.55%) IIS
10 7 (0.48%) SharePoint 2010
11 6 (0.41%) Confluence
12 5 (0.34%) Exchange Server 2003
12 5 (0.34%) Exchange Server 2013
12 5 (0.34%) WebSphere
13 4 (0.27%) Exchange Server 2000
13 4 (0.27%) Oracle SOA Suite
14 3 (0.21%) Kentico
Applications
1 220 (15.08%) MS Excel
2 160 (10.97%) MS Office
3 81 (5.55%) MS PowerPoint
4 15 (1.03%) MS Visio
5 10 (0.69%) MS Project
6 6 (0.41%) Spreadsheet
7 4 (0.27%) Adobe Creative Suite
7 4 (0.27%) Final Cut Pro
8 3 (0.21%) AutoCAD
8 3 (0.21%) SOLIDWORKS
9 1 (0.069%) Acrobat
Business Applications
1 106 (7.27%) Remedy ITSM
2 21 (1.44%) Remedy AR System
3 11 (0.75%) SAP Oil and Gas
4 5 (0.34%) HFM
4 5 (0.34%) Unit4 Business World
5 4 (0.27%) assyst
5 4 (0.27%) Salesforce.com CRM
6 3 (0.21%) Hyperion Enterprise
6 3 (0.21%) Hyperion Planning
6 3 (0.21%) Oracle EBS
6 3 (0.21%) Oracle ERP
6 3 (0.21%) Oracle Financials
7 2 (0.14%) Dynamics CRM
7 2 (0.14%) Oracle CRM
7 2 (0.14%) SAP HR
8 1 (0.069%) Dynamics GP
8 1 (0.069%) Oracle BPM
8 1 (0.069%) SAP HCM
8 1 (0.069%) SAP Payroll
Cloud Services
1 55 (3.77%) PaaS
2 53 (3.63%) IaaS
3 50 (3.43%) Microsoft Azure
4 46 (3.15%) Office 365
5 36 (2.47%) SaaS
6 30 (2.06%) Cloud Computing
7 28 (1.92%) Slack
8 17 (1.17%) Amazon AWS
9 6 (0.41%) Sumo Logic
10 3 (0.21%) Azure Active Directory
10 3 (0.21%) G Suite
10 3 (0.21%) Yammer
11 2 (0.14%) Data Lake Analytics
11 2 (0.14%) iTunes
12 1 (0.069%) FinancialForce.com
12 1 (0.069%) Force.com
Communications & Networking
1 77 (5.28%) DNS
1 77 (5.28%) Internet
2 76 (5.21%) Firewall
2 76 (5.21%) WAN
3 68 (4.66%) LAN
4 64 (4.39%) VPN
5 60 (4.11%) TCP/IP
6 49 (3.36%) Network Security
7 45 (3.08%) SAN
8 38 (2.60%) DHCP
9 36 (2.47%) Wireless
10 28 (1.92%) BGP
10 28 (1.92%) OSPF
11 26 (1.78%) SMS
12 25 (1.71%) HSRP
12 25 (1.71%) RIP
12 25 (1.71%) VRRP
13 24 (1.64%) Converged Networks
14 23 (1.58%) Structured Cabling
15 19 (1.30%) VLAN
Database & Business Intelligence
1 67 (4.59%) SQL Server
2 34 (2.33%) SQL Server Reporting Services
3 33 (2.26%) Relational Database
4 31 (2.12%) Big Data
5 29 (1.99%) SQL Server Integration Services
6 22 (1.51%) Data Warehouse
7 21 (1.44%) Power BI
8 19 (1.30%) MySQL
8 19 (1.30%) QlikView
9 16 (1.10%) SQL Server 2016
9 16 (1.10%) SQL Server Analysis Services
10 14 (0.96%) SQL Server 2008
11 13 (0.89%) MongoDB
12 12 (0.82%) PostgreSQL
12 12 (0.82%) Spotfire
13 10 (0.69%) BusinessObjects
13 10 (0.69%) Hadoop
13 10 (0.69%) HDInsight
14 8 (0.55%) Azure SQL Database
14 8 (0.55%) Business Intelligence Development Studio
Development Applications
1 29 (1.99%) JIRA
2 12 (0.82%) Visual Studio
3 11 (0.75%) Selenium
4 10 (0.69%) Git (software)
4 10 (0.69%) Team Foundation Server
5 9 (0.62%) JMeter
5 9 (0.62%) LoadRunner
5 9 (0.62%) LoadUI
5 9 (0.62%) Ranorex
5 9 (0.62%) SoapUI
6 7 (0.48%) Jenkins
7 2 (0.14%) Bitbucket
7 2 (0.14%) Subversion
8 1 (0.069%) Ant
8 1 (0.069%) Balsamiq Mockups
8 1 (0.069%) Gradle
8 1 (0.069%) Maven
8 1 (0.069%) Octopus Deploy
8 1 (0.069%) TeamCity
General
1 307 (21.04%) Finance
2 45 (3.08%) Telecoms
3 40 (2.74%) Banking
4 34 (2.33%) Retail
5 33 (2.26%) Marketing
6 22 (1.51%) Manufacturing
7 19 (1.30%) Legal
8 17 (1.17%) Back Office
9 15 (1.03%) Billing
9 15 (1.03%) Publishing
10 14 (0.96%) Law
11 12 (0.82%) Local Government
12 10 (0.69%) Advertising
12 10 (0.69%) Electronics
13 9 (0.62%) Financial Institution
14 6 (0.41%) Investment Banking
15 5 (0.34%) Military
16 4 (0.27%) Aerospace
16 4 (0.27%) German Language
17 3 (0.21%) French Language
Job Titles
1 282 (19.33%) Analyst
2 233 (15.97%) Service Manager
3 156 (10.69%) IT Manager
4 141 (9.66%) Consultant
5 127 (8.70%) Service Analyst
6 106 (7.27%) Developer
7 102 (6.99%) IT Services Manager
8 77 (5.28%) Service Desk Analyst
9 74 (5.07%) Architect
10 66 (4.52%) Support Analyst
11 62 (4.25%) Delivery Manager
11 62 (4.25%) Services Delivery Manager
12 61 (4.18%) Administrator
13 54 (3.70%) ServiceNow Developer
14 51 (3.50%) IT Analyst
15 48 (3.29%) ITIL Manager
16 45 (3.08%) Management Consultant
17 44 (3.02%) Service Management Consultant
18 37 (2.54%) Infrastructure Manager
18 37 (2.54%) Project Manager
Libraries, Frameworks & Software Standards
1 92 (6.31%) HTML
1 92 (6.31%) XML
2 87 (5.96%) CSS
3 82 (5.62%) Web Services
4 49 (3.36%) Ajax
5 42 (2.88%) SOAP
6 39 (2.67%) .NET
7 38 (2.60%) REST
8 26 (1.78%) Flash
9 13 (0.89%) XHTML
10 12 (0.82%) ASP.NET
11 11 (0.75%) Software Packaging
12 9 (0.62%) LAMP
12 9 (0.62%) LAPP Stack
13 8 (0.55%) AngularJS
14 7 (0.48%) JSON
14 7 (0.48%) Middleware
15 5 (0.34%) jQuery
15 5 (0.34%) SAP PI
15 5 (0.34%) Twitter Bootstrap
Miscellaneous
1 178 (12.20%) Data Centre
2 170 (11.65%) Analytical Skills
3 111 (7.61%) Management Information System
4 83 (5.69%) CMDB
5 79 (5.41%) Computer Science
6 49 (3.36%) NHS
7 36 (2.47%) Video Conferencing
8 34 (2.33%) BYOD
9 30 (2.06%) Virtual Team
10 28 (1.92%) User Experience
11 21 (1.44%) Enterprise Software
12 20 (1.37%) Blackberry
13 14 (0.96%) Fintech
13 14 (0.96%) Linux Command Line
14 13 (0.89%) Driving Licence
15 11 (0.75%) Data Protection Act
16 9 (0.62%) Clustering
17 8 (0.55%) Hybrid Cloud
17 8 (0.55%) Mainframe
18 7 (0.48%) Internet of Things
Operating Systems
1 271 (18.57%) Windows
2 141 (9.66%) Linux
3 74 (5.07%) Unix
4 68 (4.66%) Windows Server
5 66 (4.52%) Windows 7
6 55 (3.77%) Windows Server 2008
7 34 (2.33%) Solaris
8 32 (2.19%) OpenVMS
8 32 (2.19%) Windows Server 2012
9 28 (1.92%) Windows 10
10 24 (1.64%) Windows 8
11 22 (1.51%) CentOS
12 19 (1.30%) Windows XP
13 16 (1.10%) Red Hat Enterprise Linux
14 15 (1.03%) Apple iOS
14 15 (1.03%) Windows Server 2003
15 12 (0.82%) Android
16 10 (0.69%) Mac OS X
17 7 (0.48%) Mac OS
17 7 (0.48%) Windows 2000 Server
Processes & Methodologies
1 1114 (76.35%) ITIL
2 1040 (71.28%) Service Management
3 280 (19.19%) Service Delivery
4 275 (18.85%) Project Management
5 237 (16.24%) Agile Software Development
6 223 (15.28%) ITIL V3
7 173 (11.86%) PRINCE2
8 171 (11.72%) Problem Management
9 166 (11.38%) Change Management
10 152 (10.42%) Stakeholder Management
11 142 (9.73%) Incident Management
12 122 (8.36%) Continuous Improvement
13 121 (8.29%) Service Design
14 97 (6.65%) Configuration Management
14 97 (6.65%) DevOps
15 95 (6.51%) Programme Management
16 94 (6.44%) IT Strategy
17 87 (5.96%) Information Security
18 86 (5.89%) Performance Management
19 85 (5.83%) Scrum
Programming Languages
1 111 (7.61%) JavaScript
2 90 (6.17%) SQL
3 43 (2.95%) Python
4 41 (2.81%) C#
5 38 (2.60%) C
6 37 (2.54%) Perl
7 31 (2.12%) Java
8 21 (1.44%) PowerShell
9 20 (1.37%) T-SQL
10 15 (1.03%) PHP
11 11 (0.75%) Ruby
12 8 (0.55%) Shell Script
13 4 (0.27%) C++
13 4 (0.27%) PL/SQL
13 4 (0.27%) VB
14 3 (0.21%) Data Analysis Expressions (DAX)
14 3 (0.21%) Scala
14 3 (0.21%) VBScript
15 2 (0.14%) Apex Code
15 2 (0.14%) XQuery
Qualifications
1 229 (15.70%) Degree
2 134 (9.18%) ITIL Certification
3 116 (7.95%) Security Cleared
4 76 (5.21%) SC Cleared
5 73 (5.00%) Microsoft Certification
6 67 (4.59%) Cisco Certification
7 57 (3.91%) ITIL Foundation Certificate
8 47 (3.22%) CCNA
9 42 (2.88%) PRINCE2 Certification
10 36 (2.47%) MCSE
11 35 (2.40%) ISEB
12 28 (1.92%) MCP
13 26 (1.78%) DV Cleared
14 19 (1.30%) CCNP
14 19 (1.30%) RHCA
15 17 (1.17%) CISSP
16 16 (1.10%) PMI Certification
17 15 (1.03%) PMP
18 14 (0.96%) JNCIA
19 11 (0.75%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 246 (16.86%) SLA
2 66 (4.52%) QA
3 45 (3.08%) ISO/IEC 27001
4 40 (2.74%) COBIT
5 17 (1.17%) Data Quality
6 16 (1.10%) Sarbanes-Oxley
7 10 (0.69%) ISO/IEC 17799
7 10 (0.69%) PMO
8 9 (0.62%) ISO 9001
9 7 (0.48%) PMBOK
10 5 (0.34%) ISO22301
10 5 (0.34%) PCI DSS
11 4 (0.27%) Solvency II
12 3 (0.21%) ISO/IEC 12207
12 3 (0.21%) ISO/IEC 20000
12 3 (0.21%) ISO19770
13 2 (0.14%) WCAG
14 1 (0.069%) Cyber Essentials
14 1 (0.069%) GPG13
14 1 (0.069%) RMADS
System Software
1 152 (10.42%) Active Directory
2 69 (4.73%) VMware Infrastructure
3 20 (1.37%) Hyper-V
4 18 (1.23%) vSphere
5 13 (0.89%) XenApp
6 9 (0.62%) BlackBerry Internet Service
7 7 (0.48%) Snort
7 7 (0.48%) Terminal Services
8 6 (0.41%) XenDesktop
9 5 (0.34%) VMware ESX
10 4 (0.27%) Docker
10 4 (0.27%) XenServer
11 3 (0.21%) Microsoft App-V
11 3 (0.21%) VMware Workstation
12 2 (0.14%) Virtual Desktop
12 2 (0.14%) Virtual Servers
13 1 (0.069%) BitLocker
13 1 (0.069%) NDS
13 1 (0.069%) Virtual Machines
13 1 (0.069%) VMware ESXi
Systems Management
1 60 (4.11%) SCCM
2 24 (1.64%) SCOM
3 14 (0.96%) AirWatch
4 10 (0.69%) Opscode Chef
5 9 (0.62%) Puppet
6 6 (0.41%) Microsoft Intune
6 6 (0.41%) NetBackup
7 5 (0.34%) vRealize
8 4 (0.27%) Nagios
8 4 (0.27%) RSA enVision
8 4 (0.27%) ServiceCenter
8 4 (0.27%) Tivoli
8 4 (0.27%) ZABBIX
8 4 (0.27%) Zenoss
9 3 (0.21%) Backup Exec
9 3 (0.21%) BladeLogic
9 3 (0.21%) Control-M
9 3 (0.21%) DameWare
9 3 (0.21%) EMC NetWorker
9 3 (0.21%) Norton AntiVirus
Vendors
1 369 (25.29%) Microsoft
2 229 (15.70%) ServiceNow
3 115 (7.88%) VMware
4 108 (7.40%) Remedy
5 94 (6.44%) Cisco
6 54 (3.70%) Juniper
7 51 (3.50%) BMC
8 50 (3.43%) Oracle
9 48 (3.29%) SAP
10 46 (3.15%) HP
11 43 (2.95%) NetApp
12 42 (2.88%) Citrix
13 34 (2.33%) Cadence
14 33 (2.26%) Palo Alto
15 30 (2.06%) Red Hat
16 25 (1.71%) Apple
16 25 (1.71%) PagerDuty
16 25 (1.71%) Snow
17 20 (1.37%) CheckPoint
18 19 (1.30%) Salesforce.com
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Coventry, West Midlands (County)
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London
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