Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 27 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 132 134 187
Rank change year-on-year +2 +53 +5
Permanent jobs citing Service Management 1,848 2,475 2,826
As % of all permanent jobs advertised in England 2.18% 2.65% 2.16%
As % of the Processes & Methodologies category 2.54% 2.78% 2.26%
Number of salaries quoted 1,349 1,644 1,954
10th Percentile £26,500 £29,400 £26,500
25th Percentile £35,000 £37,500 £37,500
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +5.00%
75th Percentile £67,887 £70,000 £65,000
90th Percentile £90,000 £88,750 £83,750
UK median annual salary £50,000 £55,000 £50,500
% change year-on-year -9.09% +8.91% +1.00%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 72,814 89,178 125,034
As % of all permanent jobs advertised in England 85.85% 95.66% 95.65%
Number of salaries quoted 53,731 52,642 73,765
10th Percentile £29,000 £34,250 £33,327
25th Percentile £39,750 £46,000 £44,250
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £62,000 £60,000
% change year-on-year -11.29% +3.33% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 27 April 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London 0 559 £65,000 +4.00% 119
North of England +45 424 £44,637 -3.59% 94
South East -12 352 £52,500 - 50
Midlands -14 259 £36,128 -27.74% 48
North West +49 206 £45,000 -3.23% 61
South West -2 171 £46,958 +14.53% 35
Yorkshire +51 168 £43,387 -20.54% 21
West Midlands -24 158 £50,000 -8.26% 34
East Midlands +8 99 £28,500 -24.00% 14
East of England -31 74 £33,500 -27.96% 23
North East -4 50 £42,407 +16.18% 13
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 114 (6.17%) Microsoft Exchange
2 93 (5.03%) SharePoint
3 38 (2.06%) Confluence
4 22 (1.19%) WebLogic
5 17 (0.92%) CMS
6 14 (0.76%) SAS
7 7 (0.38%) IIS
8 6 (0.32%) IBM Notes
9 5 (0.27%) SharePoint 2010
9 5 (0.27%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
10 4 (0.22%) Skype for Business
11 3 (0.16%) Apache Spark
11 3 (0.16%) Moodle
11 3 (0.16%) WordPress
12 1 (0.054%) Blackberry Enterprise Server
12 1 (0.054%) Exchange Server 2013
12 1 (0.054%) WebSphere
Applications
1 158 (8.55%) Microsoft Office
2 92 (4.98%) Microsoft Excel
3 30 (1.62%) Microsoft PowerPoint
4 22 (1.19%) MS Visio
5 7 (0.38%) Microsoft Project
6 6 (0.32%) Trello
7 2 (0.11%) Chatbot
8 1 (0.054%) 1Password
8 1 (0.054%) Spreadsheet
Business Applications
1 54 (2.92%) Remedy ITSM
2 32 (1.73%) Dynamics CRM
3 16 (0.87%) Elite 3E
4 12 (0.65%) PlanetPress Connect
5 7 (0.38%) NEC Housing
6 6 (0.32%) SAP ERP
7 4 (0.22%) SAP IS-U
8 3 (0.16%) NetSuite
8 3 (0.16%) Oracle EBS
9 2 (0.11%) Maximo
9 2 (0.11%) SAP S/4HANA
9 2 (0.11%) Shopify
10 1 (0.054%) Adaptiv
10 1 (0.054%) Carpe Diem
10 1 (0.054%) Dynamics GP
10 1 (0.054%) Dynamics NAV
10 1 (0.054%) Eikon
10 1 (0.054%) Primavera
10 1 (0.054%) SAP MM
10 1 (0.054%) SAP PM
Cloud Services
1 358 (19.37%) Microsoft 365
2 345 (18.67%) Azure
3 114 (6.17%) AWS
4 113 (6.11%) Entra ID
5 88 (4.76%) Power Platform
6 82 (4.44%) SaaS
7 40 (2.16%) Dynamics 365
7 40 (2.16%) OneDrive
8 28 (1.52%) IaaS
9 27 (1.46%) PaaS
10 26 (1.41%) PowerApps
11 23 (1.24%) Azure DevOps
12 22 (1.19%) Power Automate
13 21 (1.14%) Google Sheets
14 19 (1.03%) GCP
15 18 (0.97%) Azure Monitor
15 18 (0.97%) Azure Storage
15 18 (0.97%) OpenShift
16 17 (0.92%) Amazon CloudWatch
17 16 (0.87%) WhatsApp
Communications & Networking
1 145 (7.85%) Firewall
2 101 (5.47%) VPN
3 87 (4.71%) DNS
4 82 (4.44%) LAN
5 76 (4.11%) WAN
6 60 (3.25%) DHCP
7 46 (2.49%) TCP/IP
7 46 (2.49%) Wi-Fi
8 45 (2.44%) Wireless
9 31 (1.68%) Network Security
9 31 (1.68%) WLAN
10 17 (0.92%) Remote Desktop
10 17 (0.92%) SAN
10 17 (0.92%) SD-WAN
11 16 (0.87%) VoIP
12 15 (0.81%) Internet
13 13 (0.70%) SSL
14 12 (0.65%) VLAN
15 11 (0.60%) MPLS
16 9 (0.49%) Skype
Database & Business Intelligence
1 65 (3.52%) SQL Server
2 61 (3.30%) Power BI
3 34 (1.84%) MySQL
4 23 (1.24%) Relational Database
5 22 (1.19%) Elasticsearch
6 19 (1.03%) Data Warehouse
7 17 (0.92%) GIS
8 14 (0.76%) Amazon RDS
9 12 (0.65%) Azure SQL Database
10 9 (0.49%) Geospatial Data
11 6 (0.32%) RDBMS
12 5 (0.27%) Oracle Database
13 4 (0.22%) SQL Server Integration Services
13 4 (0.22%) SQL Server Reporting Services
14 3 (0.16%) BusinessObjects
14 3 (0.16%) Tableau
15 2 (0.11%) Big Data
15 2 (0.11%) Hadoop
15 2 (0.11%) Oracle Database 12c
15 2 (0.11%) SAP HANA
Development Applications
1 95 (5.14%) JIRA
2 37 (2.00%) GitLab
3 21 (1.14%) Artifactory
4 12 (0.65%) SQL Server Management Studio (SSMS)
5 11 (0.60%) IBM UrbanCode
6 8 (0.43%) Jenkins
7 6 (0.32%) MSI
8 5 (0.27%) Git
8 5 (0.27%) Postman
9 4 (0.22%) AdminStudio
9 4 (0.22%) InstallShield
10 3 (0.16%) Octopus Deploy
10 3 (0.16%) TeamCity
11 2 (0.11%) PowerBuilder
12 1 (0.054%) Bitbucket
General
1 751 (40.64%) Social Skills
2 481 (26.03%) Finance
3 275 (14.88%) Analytical Skills
4 166 (8.98%) Inclusion and Diversity
5 162 (8.77%) Public Sector
6 107 (5.79%) Presentation Skills
7 99 (5.36%) Banking
8 97 (5.25%) Law
9 95 (5.14%) Retail
10 91 (4.92%) Billing
11 76 (4.11%) Legal
12 60 (3.25%) Organisational Skills
13 50 (2.71%) Local Government
14 45 (2.44%) Telecoms
15 37 (2.00%) Police
16 36 (1.95%) Influencing Skills
17 32 (1.73%) Manufacturing
18 23 (1.24%) Back Office
19 18 (0.97%) Pharmaceutical
20 16 (0.87%) Marketing
Job Titles
1 300 (16.23%) Analyst
2 249 (13.47%) Service Manager
3 189 (10.23%) Senior
4 170 (9.20%) Lead
5 151 (8.17%) IT Manager
6 143 (7.74%) IT Support
7 131 (7.09%) Support Analyst
8 110 (5.95%) Architect
9 100 (5.41%) Delivery Manager
10 97 (5.25%) Service Delivery Manager
11 94 (5.09%) Infrastructure Engineer
12 90 (4.87%) IT Services Manager
12 90 (4.87%) Support Engineer
13 88 (4.76%) Team Leader
14 82 (4.44%) Service Analyst
15 81 (4.38%) IT Analyst
16 73 (3.95%) Applications Support
17 66 (3.57%) Service Desk Analyst
18 56 (3.03%) Audit Manager
19 54 (2.92%) Senior Manager
Libraries, Frameworks & Software Standards
1 46 (2.49%) HTML
2 41 (2.22%) Web Services
3 39 (2.11%) CSS
4 23 (1.24%) SOAP
4 23 (1.24%) Spring
4 23 (1.24%) XML
5 22 (1.19%) J2EE
5 22 (1.19%) Java EE
6 18 (0.97%) AngularJS
6 18 (0.97%) Twitter Bootstrap
7 17 (0.92%) EDI
8 15 (0.81%) JSON
9 14 (0.76%) ARM Templates
9 14 (0.76%) REST
10 11 (0.60%) .NET
11 9 (0.49%) LDAP
12 8 (0.43%) Ajax
13 5 (0.27%) FIX Protocol
13 5 (0.27%) NETCONF
14 3 (0.16%) RabbitMQ
Miscellaneous
1 138 (7.47%) Management Information System
2 92 (4.98%) Self-Motivation
3 70 (3.79%) Data Centre
4 58 (3.14%) Driving Licence
5 57 (3.08%) CMDB
6 48 (2.60%) Public Cloud
7 45 (2.44%) Product Ownership
8 41 (2.22%) NHS
9 35 (1.89%) Onboarding
10 32 (1.73%) Housing Association
11 29 (1.57%) Reinsurance
12 28 (1.52%) Enterprise Software
13 26 (1.41%) Legacy Systems
14 24 (1.30%) Hybrid Cloud
15 19 (1.03%) Replication
16 18 (0.97%) Cloud Native
16 18 (0.97%) Smartphone
17 16 (0.87%) PKI
18 15 (0.81%) Private Cloud
19 13 (0.70%) Digital Signage
Operating Systems
1 463 (25.05%) Windows
2 153 (8.28%) Windows Server
3 141 (7.63%) Windows 10
4 96 (5.19%) Linux
5 57 (3.08%) Windows Server 2019
6 50 (2.71%) Windows Server 2016
7 44 (2.38%) Apple iOS
8 42 (2.27%) Mac OS
9 39 (2.11%) Android
10 35 (1.89%) Unix
11 33 (1.79%) Windows 7
12 24 (1.30%) Windows Server 2012
13 15 (0.81%) Windows NT
14 13 (0.70%) Windows Server 2008
15 10 (0.54%) CentOS
16 7 (0.38%) Mac OS X
17 6 (0.32%) Windows Server 2003
18 4 (0.22%) Red Hat Enterprise Linux
19 3 (0.16%) Amazon Linux
19 3 (0.16%) VMS
Processes & Methodologies
1 1,028 (55.63%) ITIL
2 803 (43.45%) ITSM
3 475 (25.70%) Service Delivery
4 471 (25.49%) Problem-Solving
5 394 (21.32%) Customer Service
6 286 (15.48%) Change Management
7 259 (14.02%) Incident Management
8 253 (13.69%) Problem Management
9 221 (11.96%) Continuous Improvement
10 217 (11.74%) Coaching
11 193 (10.44%) Project Management
12 190 (10.28%) Mentoring
13 189 (10.23%) Agile
14 179 (9.69%) Stakeholder Management
15 134 (7.25%) Infrastructure Engineering
16 133 (7.20%) Cybersecurity
17 128 (6.93%) DevOps
18 113 (6.11%) Performance Management
18 113 (6.11%) Roadmaps
19 109 (5.90%) People Management
Programming Languages
1 136 (7.36%) SQL
2 70 (3.79%) PowerShell
3 63 (3.41%) JavaScript
4 49 (2.65%) C#
5 46 (2.49%) Java
6 38 (2.06%) Python
7 22 (1.19%) Shell Script
8 18 (0.97%) VB
9 15 (0.81%) Bash
10 14 (0.76%) Bicep
10 14 (0.76%) VBScript
11 13 (0.70%) T-SQL
12 11 (0.60%) Groovy
13 10 (0.54%) RPG
13 10 (0.54%) Swift
14 9 (0.49%) Perl
15 4 (0.22%) ABAP
15 4 (0.22%) C
15 4 (0.22%) PL/SQL
16 2 (0.11%) R
Qualifications
1 302 (16.34%) Degree
2 287 (15.53%) Security Cleared
3 227 (12.28%) SC Cleared
4 92 (4.98%) ITIL Certification
5 89 (4.82%) DV Cleared
6 76 (4.11%) ACCA
7 60 (3.25%) Microsoft Certification
8 52 (2.81%) ITIL Foundation Certificate
9 36 (1.95%) A+ Certification
10 32 (1.73%) Computer Science Degree
11 31 (1.68%) Cisco Certification
12 30 (1.62%) DBS Check
13 27 (1.46%) PMI Certification
14 25 (1.35%) CCNA
15 23 (1.24%) Master's Degree
16 20 (1.08%) AWS Certification
17 18 (0.97%) CCNP
17 18 (0.97%) PMP
18 17 (0.92%) Azure Certification
19 16 (0.87%) MCP
Quality Assurance & Compliance
1 250 (13.53%) SLA
2 76 (4.11%) GAAP
3 75 (4.06%) IFRS
4 40 (2.16%) GDPR
4 40 (2.16%) ISO/IEC 27001
5 34 (1.84%) QA
6 30 (1.62%) Cyber Essentials
7 26 (1.41%) COBIT
8 22 (1.19%) Sarbanes-Oxley
9 21 (1.14%) Data Quality
10 20 (1.08%) ISO/IEC 20000
11 19 (1.03%) Accessibility
11 19 (1.03%) NIST
12 13 (0.70%) HIPAA
12 13 (0.70%) PCI DSS
13 8 (0.43%) PMO
14 6 (0.32%) ISO 9001
15 4 (0.22%) ISO 14001
15 4 (0.22%) ISO 22301
15 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 369 (19.97%) Active Directory
2 78 (4.22%) VMware Infrastructure
3 38 (2.06%) Hyper-V
4 33 (1.79%) Firmware
5 27 (1.46%) VMware ESXi
6 22 (1.19%) Virtual Desktop
7 15 (0.81%) Docker
7 15 (0.81%) Virtual Machines
8 11 (0.60%) vSphere
9 7 (0.38%) IAG
9 7 (0.38%) VMware Workstation
10 6 (0.32%) Microsoft App-V
10 6 (0.32%) Terminal Services
11 4 (0.22%) XenDesktop
12 2 (0.11%) Oracle RAC
12 2 (0.11%) XenApp
13 1 (0.054%) Veritas Cluster Server
13 1 (0.054%) Virtual Servers
Systems Management
1 126 (6.82%) SCCM
2 119 (6.44%) Microsoft Intune
3 55 (2.98%) Terraform
4 51 (2.76%) SCOM
5 38 (2.06%) Ansible
5 38 (2.06%) WSUS
6 30 (1.62%) Single Sign-On
7 29 (1.57%) Kubernetes
8 22 (1.19%) Active Directory Federation Services
8 22 (1.19%) OpenSSO
9 21 (1.14%) OpenView
10 18 (0.97%) vCenter Server
11 14 (0.76%) Sysprep
12 11 (0.60%) EMC NetWorker
12 11 (0.60%) Progress Chef
13 10 (0.54%) Nagios
13 10 (0.54%) NetBackup
14 8 (0.43%) HP UCMDB
14 8 (0.43%) Jamf Pro
15 6 (0.32%) NetCrunch
Vendors
1 582 (31.49%) Microsoft
2 261 (14.12%) ServiceNow
3 122 (6.60%) VMware
4 89 (4.82%) Remedy
5 77 (4.17%) CA
6 68 (3.68%) Google
7 67 (3.63%) HP
8 60 (3.25%) Cisco
9 58 (3.14%) Citrix
10 56 (3.03%) Oracle
11 55 (2.98%) BMC
12 41 (2.22%) Apple
13 34 (1.84%) IBM
14 33 (1.79%) Dell
15 32 (1.73%) SAP
16 30 (1.62%) Veeam
17 25 (1.35%) Salesforce
17 25 (1.35%) SolarWinds
18 23 (1.24%) Meraki
18 23 (1.24%) Snow