Period
to 28 November 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 28 November 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
28 Nov 2021
Same period 2020 Same period 2019
Rank 181 170 140
Rank change year-on-year -11 -30 -4
Permanent jobs citing Service Management 2,275 987 3,227
As % of all permanent jobs advertised in England 2.03% 1.99% 2.58%
As % of the Processes & Methodologies category 2.15% 2.14% 2.79%
Number of salaries quoted 1,660 796 2,513
10th Percentile £27,225 £31,250 £26,250
25th Percentile £36,250 £40,000 £36,250
Median annual salary (50th Percentile) £52,500 £52,500 £50,000
Median % change year-on-year - +5.00% +5.26%
75th Percentile £70,000 £67,625 £66,750
90th Percentile £87,500 £82,500 £79,847
UK median annual salary £51,750 £52,500 £50,000
% change year-on-year -1.43% +5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 105,572 46,016 115,823
As % of all permanent IT jobs advertised in England 94.39% 92.99% 92.63%
Number of salaries quoted 71,229 38,938 93,819
10th Percentile £33,000 £33,000 £30,000
25th Percentile £42,500 £42,500 £38,750
Median annual salary (50th Percentile) £60,000 £55,000 £52,500
Median % change year-on-year +9.09% +4.76% -
75th Percentile £78,750 £75,000 £71,250
90th Percentile £95,000 £90,000 £87,500
UK median annual salary £60,000 £55,000 £52,500
% change year-on-year +9.09% +4.76% +2.44%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 28 November 2021.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 28 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 814 £60,000 -11.11% 148
South East -24 475 £55,000 +4.76% 72
North of England -30 333 £43,004 -4.44% 109
Midlands -39 265 £44,500 -6.32% 74
North West +16 190 £43,000 +1.18% 60
South West +27 183 £45,000 -16.67% 45
East of England -12 163 £31,000 +1.22% 35
West Midlands -60 161 £45,000 -6.25% 63
East Midlands -11 103 £40,000 -5.88% 11
Yorkshire -99 98 £45,000 - 29
North East -5 45 £37,000 -32.73% 20
Service Management
UK

For the 6 months to 28 November 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 1,188 (52.22%) ITIL
2 836 (36.75%) ITSM
3 827 (36.35%) Social Skills
4 586 (25.76%) Agile Software Development
5 542 (23.82%) Microsoft
6 510 (22.42%) Finance
7 504 (22.15%) Service Delivery
8 454 (19.96%) Windows
9 442 (19.43%) Azure
10 419 (18.42%) SLA
11 410 (18.02%) Microsoft 365
12 356 (15.65%) Problem-Solving
13 336 (14.77%) Active Directory
14 332 (14.59%) Analytical Skills
15 293 (12.88%) Degree
16 290 (12.75%) ServiceNow
17 278 (12.22%) Change Management
18 277 (12.18%) DevOps
19 276 (12.13%) Continuous Improvement
20 240 (10.55%) Incident Management
21 238 (10.46%) Project Management
22 212 (9.32%) AWS
23 204 (8.97%) Problem Management
23 204 (8.97%) Project Delivery
24 201 (8.84%) SQL
25 192 (8.44%) Management Information System
26 186 (8.18%) Stakeholder Management
27 184 (8.09%) Windows 10
28 182 (8.00%) Windows Server
29 176 (7.74%) VMware

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 118 (5.19%) SharePoint
2 63 (2.77%) Confluence
3 49 (2.15%) MS Exchange
4 45 (1.98%) CMS
5 29 (1.27%) IIS
6 22 (0.97%) Drupal
7 20 (0.88%) Skype for Business
8 18 (0.79%) Apache
9 13 (0.57%) Tomcat
10 8 (0.35%) Exchange Server 2010
11 6 (0.26%) Apache Airflow
11 6 (0.26%) Apache Spark
11 6 (0.26%) Luigi
11 6 (0.26%) Moodle
11 6 (0.26%) Oracle Workflow
11 6 (0.26%) WordPress
12 5 (0.22%) Elasticsearch
12 5 (0.22%) Exchange Server 2013
13 4 (0.18%) Blackberry Enterprise Server
13 4 (0.18%) SAS
Applications
1 160 (7.03%) Microsoft Office
2 49 (2.15%) Microsoft Excel
3 18 (0.79%) MS Visio
4 17 (0.75%) Microsoft PowerPoint
5 15 (0.66%) Chatbot
6 9 (0.40%) Microsoft Project
7 7 (0.31%) Siemens NX
8 4 (0.18%) Spreadsheet
9 3 (0.13%) SketchUp
10 1 (0.044%) Acrobat
10 1 (0.044%) Figma
10 1 (0.044%) InfoPath
10 1 (0.044%) Photoshop
10 1 (0.044%) Sketch
Business Applications
1 58 (2.55%) Remedy ITSM
2 27 (1.19%) Oracle EBS
3 21 (0.92%) Salesforce.com CRM
4 17 (0.75%) Dynamics CRM
5 16 (0.70%) Oracle ERP
6 13 (0.57%) SAP S/4HANA
7 8 (0.35%) NetSuite
8 7 (0.31%) Teamcenter
8 7 (0.31%) Workfront
9 6 (0.26%) Elite 3E
9 6 (0.26%) Workday HCM
10 5 (0.22%) SAP CO
10 5 (0.22%) SAP FI
10 5 (0.22%) SAP FI/CO
10 5 (0.22%) SAP SM
11 4 (0.18%) SAP LE
11 4 (0.18%) SAP SD
12 3 (0.13%) Dynamics AX
12 3 (0.13%) Exchequer
13 2 (0.088%) Unit4 Business World
Cloud Services
1 442 (19.43%) Azure
2 410 (18.02%) Microsoft 365
3 212 (9.32%) AWS
4 175 (7.69%) SaaS
5 96 (4.22%) IaaS
6 83 (3.65%) PaaS
7 60 (2.64%) Azure Active Directory
8 59 (2.59%) Power Platform
9 40 (1.76%) GCP
10 36 (1.58%) Cloud Computing
11 35 (1.54%) Dynamics 365
12 33 (1.45%) Serverless
13 30 (1.32%) OpenShift
14 24 (1.05%) OneDrive
15 23 (1.01%) Amazon EKS
15 23 (1.01%) GitHub
16 19 (0.84%) Adobe Creative Cloud
17 18 (0.79%) Amazon SQS
17 18 (0.79%) Power Automate
18 16 (0.70%) Amazon EC2
Communications & Networking
1 145 (6.37%) Firewall
2 112 (4.92%) VPN
3 107 (4.70%) DNS
4 97 (4.26%) LAN
4 97 (4.26%) WAN
5 74 (3.25%) TCP/IP
6 70 (3.08%) DHCP
7 65 (2.86%) Internet
8 48 (2.11%) VLAN
9 41 (1.80%) Wireless
10 40 (1.76%) Wi-Fi
11 37 (1.63%) Network Security
11 37 (1.63%) OSPF
12 36 (1.58%) MPLS
13 33 (1.45%) Cisco IOS
14 31 (1.36%) SAN
15 29 (1.27%) Skype
16 27 (1.19%) HTTP
16 27 (1.19%) Unified Communications
17 25 (1.10%) IPv4
Database & Business Intelligence
1 103 (4.53%) SQL Server
2 61 (2.68%) MySQL
3 43 (1.89%) Relational Database
4 41 (1.80%) Power BI
5 28 (1.23%) Amazon RDS
6 26 (1.14%) Big Data
7 22 (0.97%) PostgreSQL
8 20 (0.88%) Data Warehouse
9 19 (0.84%) Azure SQL Database
10 15 (0.66%) Amazon Aurora
10 15 (0.66%) SQL Server Integration Services
11 13 (0.57%) NoSQL
12 11 (0.48%) SQL Server Reporting Services
13 7 (0.31%) Data Lake
13 7 (0.31%) Oracle Database
14 6 (0.26%) Amazon Redshift
14 6 (0.26%) Apache Cassandra
14 6 (0.26%) Azkaban
14 6 (0.26%) Metadata
14 6 (0.26%) Tableau
Development Applications
1 128 (5.63%) JIRA
2 60 (2.64%) Git (software)
3 27 (1.19%) Bitbucket
4 24 (1.05%) Jenkins
5 22 (0.97%) Subversion
6 11 (0.48%) Visual Studio
7 10 (0.44%) Selenium
8 9 (0.40%) Cucumber
9 8 (0.35%) Atlassian Bamboo
9 8 (0.35%) SQL Server Management Studio (SSMS)
10 6 (0.26%) JMeter
10 6 (0.26%) Maven
11 5 (0.22%) GitLab
11 5 (0.22%) LoadRunner
11 5 (0.22%) NeoLoad
12 4 (0.18%) Eclipse
12 4 (0.18%) HP UFT
12 4 (0.18%) IntelliJ
12 4 (0.18%) SonarQube
12 4 (0.18%) Sonatype Nexus
General
1 827 (36.35%) Social Skills
2 510 (22.42%) Finance
3 332 (14.59%) Analytical Skills
4 148 (6.51%) Telecoms
5 132 (5.80%) Legal
6 127 (5.58%) Public Sector
7 106 (4.66%) Presentation Skills
8 101 (4.44%) Influencing Skills
9 99 (4.35%) Law
10 85 (3.74%) Organisational Skills
11 84 (3.69%) Retail
12 78 (3.43%) Inclusion and Diversity
13 73 (3.21%) Marketing
14 66 (2.90%) Manufacturing
15 59 (2.59%) Banking
16 33 (1.45%) Pharmaceutical
17 26 (1.14%) Electronics
18 23 (1.01%) Back Office
19 21 (0.92%) Front Office
20 18 (0.79%) Advertising
Job Titles
1 420 (18.46%) Analyst
2 248 (10.90%) Service Manager
3 166 (7.30%) Architect
4 161 (7.08%) IT Manager
5 126 (5.54%) Service Analyst
6 121 (5.32%) Support Analyst
7 104 (4.57%) Team Leader
8 102 (4.48%) Delivery Manager
9 95 (4.18%) Service Desk Analyst
10 90 (3.96%) Service Delivery Manager
11 89 (3.91%) Consultant
12 81 (3.56%) IT Services Manager
13 79 (3.47%) IT Support
14 78 (3.43%) Project Manager
15 73 (3.21%) IT Analyst
16 69 (3.03%) 2nd Line Support
16 69 (3.03%) Senior Manager
17 68 (2.99%) Solutions Architect
18 58 (2.55%) Developer
19 56 (2.46%) Support Engineer
Libraries, Frameworks & Software Standards
1 98 (4.31%) Web Services
2 73 (3.21%) .NET
3 62 (2.73%) HTML
4 59 (2.59%) XML
5 58 (2.55%) SOAP
6 51 (2.24%) CSS
7 47 (2.07%) RESTful
8 43 (1.89%) REST
9 40 (1.76%) JSON
10 38 (1.67%) Node.js
11 35 (1.54%) AngularJS
12 34 (1.49%) Middleware
13 28 (1.23%) LDAP
14 26 (1.14%) .NET Framework
15 21 (0.92%) Ajax
16 20 (0.88%) Kafka
17 19 (0.84%) EDI
18 17 (0.75%) LAMP
19 15 (0.66%) JMS
19 15 (0.66%) React
Miscellaneous
1 192 (8.44%) Management Information System
2 104 (4.57%) Data Centre
3 92 (4.04%) CMDB
4 87 (3.82%) Self-Motivation
5 84 (3.69%) User Experience
6 67 (2.95%) Enterprise Software
7 53 (2.33%) Private Cloud
8 46 (2.02%) Public Cloud
9 45 (1.98%) Cloud Native
10 32 (1.41%) Virtual Team
11 31 (1.36%) Driving Licence
11 31 (1.36%) Hybrid Cloud
11 31 (1.36%) iPhone
12 29 (1.27%) Video Conferencing
13 23 (1.01%) Life Science
13 23 (1.01%) PKI
14 22 (0.97%) iPad
15 21 (0.92%) Digital Signage
16 19 (0.84%) Blog
17 18 (0.79%) Blackberry
Operating Systems
1 454 (19.96%) Windows
2 184 (8.09%) Windows 10
3 182 (8.00%) Windows Server
4 132 (5.80%) Linux
5 63 (2.77%) Unix
6 45 (1.98%) Android
7 44 (1.93%) Windows 7
7 44 (1.93%) Windows Server 2016
8 35 (1.54%) Mac OS X
9 30 (1.32%) Apple iOS
10 29 (1.27%) Mac OS
11 28 (1.23%) Windows Server 2008
12 26 (1.14%) Windows Server 2012
13 15 (0.66%) CentOS
14 14 (0.62%) Windows Server 2019
15 13 (0.57%) Ubuntu
16 10 (0.44%) Red Hat Enterprise Linux
17 9 (0.40%) Data ONTAP
18 7 (0.31%) Windows 8
19 5 (0.22%) Check Point GAiA
Processes & Methodologies
1 1,188 (52.22%) ITIL
2 836 (36.75%) ITSM
3 586 (25.76%) Agile Software Development
4 504 (22.15%) Service Delivery
5 356 (15.65%) Problem-Solving
6 278 (12.22%) Change Management
7 277 (12.18%) DevOps
8 276 (12.13%) Continuous Improvement
9 240 (10.55%) Incident Management
10 238 (10.46%) Project Management
11 204 (8.97%) Problem Management
11 204 (8.97%) Project Delivery
12 186 (8.18%) Stakeholder Management
13 165 (7.25%) Mentoring
14 153 (6.73%) Risk Management
15 136 (5.98%) Business Intelligence
16 118 (5.19%) ITIL V3
17 117 (5.14%) Scrum
18 116 (5.10%) People Management
19 115 (5.05%) Cybersecurity
Programming Languages
1 201 (8.84%) SQL
2 171 (7.52%) PowerShell
3 93 (4.09%) JavaScript
4 78 (3.43%) Python
5 75 (3.30%) Java
6 64 (2.81%) C#
7 40 (1.76%) C
8 35 (1.54%) Bash Shell
9 24 (1.05%) PHP
10 18 (0.79%) C++
10 18 (0.79%) TypeScript
11 15 (0.66%) T-SQL
12 10 (0.44%) Apex Code
13 9 (0.40%) VB
13 9 (0.40%) VBA
14 8 (0.35%) Scala
15 7 (0.31%) Ada
16 6 (0.26%) PL/SQL
17 5 (0.22%) Perl
18 4 (0.18%) COBOL
Qualifications
1 293 (12.88%) Degree
2 169 (7.43%) Security Cleared
3 158 (6.95%) ITIL Certification
4 120 (5.27%) SC Cleared
5 80 (3.52%) CISSP
6 79 (3.47%) Microsoft Certification
7 48 (2.11%) CISM
8 45 (1.98%) ITIL Foundation Certificate
9 40 (1.76%) CISA
10 36 (1.58%) MCSE
11 32 (1.41%) Cisco Certification
11 32 (1.41%) CRISC
11 32 (1.41%) MCSA
12 29 (1.27%) Computer Science Degree
13 21 (0.92%) CCNA
14 20 (0.88%) A+ Certification
15 19 (0.84%) DBS Check
16 17 (0.75%) DV Cleared
17 13 (0.57%) CCNP
17 13 (0.57%) PMI Certification
Quality Assurance & Compliance
1 419 (18.42%) SLA
2 99 (4.35%) ISO/IEC 27001
3 66 (2.90%) QA
4 62 (2.73%) GDPR
5 42 (1.85%) Cyber Essentials
6 34 (1.49%) ITGC
7 33 (1.45%) ISO/IEC 20000
8 31 (1.36%) PMO
9 27 (1.19%) COBIT
10 26 (1.14%) NIST
11 19 (0.84%) Accessibility
11 19 (0.84%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 16 (0.70%) Cyber Essentials PLUS
12 16 (0.70%) ISO 9001
13 15 (0.66%) Sarbanes-Oxley
14 13 (0.57%) GRC
15 12 (0.53%) PCI DSS
16 10 (0.44%) BS25999
17 9 (0.40%) ISO 22301
18 6 (0.26%) NCSC
System Software
1 336 (14.77%) Active Directory
2 109 (4.79%) VMware Infrastructure
3 64 (2.81%) Docker
4 59 (2.59%) Hyper-V
5 40 (1.76%) VMware ESXi
6 31 (1.36%) Virtual Desktop
7 22 (0.97%) vSphere
8 20 (0.88%) Virtual Machines
9 15 (0.66%) BitLocker
10 13 (0.57%) VMware Workstation
11 10 (0.44%) Virtual Servers
11 10 (0.44%) XenApp
12 9 (0.40%) Firmware
12 9 (0.40%) Terminal Services
13 7 (0.31%) Microsoft Virtual Server
14 5 (0.22%) Veritas Cluster Server
15 4 (0.18%) Microsoft App-V
16 3 (0.13%) NFS
16 3 (0.13%) Shibboleth
17 2 (0.088%) Sendmail
Systems Management
1 143 (6.29%) SCCM
2 78 (3.43%) Microsoft Intune
3 41 (1.80%) Ansible
4 35 (1.54%) Puppet
5 34 (1.49%) Terraform
6 28 (1.23%) Single Sign-On
7 26 (1.14%) SCOM
8 24 (1.05%) Kubernetes
9 23 (1.01%) Jamf Pro
10 21 (0.92%) WSUS
11 13 (0.57%) NetBackup
12 12 (0.53%) vCenter Server
13 10 (0.44%) Nagios
13 10 (0.44%) OpenView
13 10 (0.44%) OVSD
14 9 (0.40%) Opsgenie
15 8 (0.35%) FortiGate
15 8 (0.35%) HP UCMDB
16 7 (0.31%) Active Directory Federation Services
16 7 (0.31%) Microsoft Data Protection Manager
Vendors
1 542 (23.82%) Microsoft
2 290 (12.75%) ServiceNow
3 176 (7.74%) VMware
4 148 (6.51%) Oracle
5 125 (5.49%) Cisco
6 117 (5.14%) SAP
7 79 (3.47%) Remedy
8 72 (3.16%) HP
9 56 (2.46%) BMC
9 56 (2.46%) Google
10 53 (2.33%) Apple
11 49 (2.15%) Citrix
12 48 (2.11%) Salesforce.com
13 42 (1.85%) CheckPoint
13 42 (1.85%) Dell
14 40 (1.76%) Workday
15 35 (1.54%) IBM
16 30 (1.32%) Atlassian
17 28 (1.23%) Veeam
18 26 (1.14%) Adobe