Period
to 1 March 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 1 March 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
1 Mar 2021
Same period 2020 Same period 2019
Rank 176 148 148
Rank change year-on-year -28 0 -8
Permanent jobs citing Service Management 1,266 2,647 3,387
As % of all permanent jobs advertised in England 1.89% 2.35% 2.41%
As % of the Processes & Methodologies category 2.04% 2.55% 2.61%
Number of salaries quoted 1,076 2,192 2,488
Median annual salary £50,000 £52,500 £48,000
Median salary % change year-on-year -4.76% +9.38% -4.00%
10th Percentile £29,000 £28,000 £26,250
90th Percentile £82,500 £85,000 £80,000
UK median annual salary £50,000 £52,500 £47,500
% change year-on-year -4.76% +10.53% -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 62,113 103,829 129,608
As % of all permanent IT jobs advertised in England 92.72% 92.02% 92.33%
Number of salaries quoted 49,447 83,956 104,726
Median annual salary £55,000 £55,000 £52,500
Median salary % change year-on-year - +4.76% +5.00%
10th Percentile £32,500 £31,250 £30,000
90th Percentile £90,000 £90,000 £85,000
UK median annual salary £55,000 £53,053 £52,500
% change year-on-year +3.67% +1.05% +5.00%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 1 March 2021.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 1 March 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -57 360 £67,500 +8.26% 65
South East +19 305 £50,000 -4.76% 43
North of England -61 196 £45,000 +5.88% 43
Midlands -32 192 £42,500 -10.76% 38
West Midlands -12 139 £42,500 -19.05% 26
South West -8 133 £51,250 -6.82% 26
Yorkshire 0 105 £45,000 +5.88% 22
East of England +27 79 £37,500 -11.76% 12
North West -63 75 £41,250 -8.33% 16
East Midlands -43 53 £41,250 -8.33% 12
North East -36 16 £52,000 +32.87% 5
Service Management
UK

For the 6 months to 1 March 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 801 (63.27%) ITIL
2 429 (33.89%) Microsoft
3 404 (31.91%) ITSM
4 344 (27.17%) Windows
5 294 (23.22%) Azure
6 288 (22.75%) Microsoft 365
7 281 (22.20%) Service Delivery
8 271 (21.41%) Finance
9 247 (19.51%) Agile Software Development
10 242 (19.12%) Active Directory
11 218 (17.22%) VMware
12 208 (16.43%) DevOps
13 202 (15.96%) SLA
14 195 (15.40%) Incident Management
15 188 (14.85%) Stakeholder Management
16 184 (14.53%) VMware Infrastructure
17 171 (13.51%) ServiceNow
18 169 (13.35%) Windows Server
19 168 (13.27%) Problem-Solving
20 156 (12.32%) Continuous Improvement
21 154 (12.16%) AWS
22 150 (11.85%) Linux
23 148 (11.69%) Change Management
24 145 (11.45%) ITIL Certification
25 139 (10.98%) Problem Management
26 138 (10.90%) Windows 10
27 135 (10.66%) Security Cleared
28 132 (10.43%) Analytical Skills
29 129 (10.19%) Project Management
30 128 (10.11%) PowerShell

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (6.95%) Confluence
2 77 (6.08%) SharePoint
3 42 (3.32%) MS Exchange
4 25 (1.97%) Elasticsearch
5 21 (1.66%) Apache
5 21 (1.66%) CMS
6 19 (1.50%) Apache Spark
6 19 (1.50%) Exchange Server 2013
7 13 (1.03%) Exchange Server 2010
8 12 (0.95%) Drupal
9 11 (0.87%) IIS
9 11 (0.87%) OpenStack
10 9 (0.71%) SAS
11 7 (0.55%) Tomcat
12 6 (0.47%) WebSphere
13 4 (0.32%) Skype for Business
14 2 (0.16%) Red Hat Fuse
14 2 (0.16%) Sitecore CMS
15 1 (0.079%) Exchange Server 2003
15 1 (0.079%) Liferay
Applications
1 102 (8.06%) Microsoft Office
2 29 (2.29%) Microsoft Excel
3 17 (1.34%) Microsoft Project
4 13 (1.03%) Microsoft PowerPoint
Business Applications
1 40 (3.16%) Remedy ITSM
2 12 (0.95%) Salesforce.com CRM
2 12 (0.95%) Workfront
3 7 (0.55%) Visualfiles
4 6 (0.47%) Remedy AR System
4 6 (0.47%) SAP GTS
5 5 (0.39%) Dynamics CRM
6 4 (0.32%) SAP SD
7 3 (0.24%) SAP S/4HANA
8 2 (0.16%) Oracle Financials
8 2 (0.16%) SAP BPC
8 2 (0.16%) SAP CO
8 2 (0.16%) SAP ERP
8 2 (0.16%) SAP FSCM
9 1 (0.079%) Dynamics AX
9 1 (0.079%) SAP CS
9 1 (0.079%) SAP FI/CO
9 1 (0.079%) SAP HCM
9 1 (0.079%) SAP LE
9 1 (0.079%) SAP Payroll
Cloud Services
1 294 (23.22%) Azure
2 288 (22.75%) Microsoft 365
3 154 (12.16%) AWS
4 67 (5.29%) Azure Active Directory
5 57 (4.50%) GCP
6 56 (4.42%) SaaS
7 47 (3.71%) PaaS
8 43 (3.40%) IaaS
9 32 (2.53%) Power Platform
10 24 (1.90%) GitHub
11 23 (1.82%) OneDrive
12 19 (1.50%) Stackdriver
13 17 (1.34%) Cloud Computing
14 11 (0.87%) OpenShift
15 10 (0.79%) Smartsheet
16 9 (0.71%) AWS CloudFormation
17 8 (0.63%) Amazon EC2
18 7 (0.55%) Amazon S3
19 6 (0.47%) Mimecast
19 6 (0.47%) Serverless
Communications & Networking
1 125 (9.87%) Firewall
2 91 (7.19%) VPN
3 78 (6.16%) DNS
4 61 (4.82%) VLAN
5 56 (4.42%) OSPF
6 54 (4.27%) DHCP
7 53 (4.19%) IPv4
8 51 (4.03%) Unified Communications
9 41 (3.24%) WAN
10 37 (2.92%) LAN
10 37 (2.92%) SAN
11 34 (2.69%) TCP/IP
12 33 (2.61%) Skype
13 28 (2.21%) Internet
14 25 (1.97%) Wi-Fi
15 21 (1.66%) VSAN
16 19 (1.50%) Remote Desktop
17 17 (1.34%) NetScaler
17 17 (1.34%) Wireless
18 14 (1.11%) Cisco IOS
Database & Business Intelligence
1 65 (5.13%) SQL Server
2 31 (2.45%) Data Warehouse
2 31 (2.45%) MySQL
3 30 (2.37%) Power BI
4 27 (2.13%) Relational Database
5 24 (1.90%) PostgreSQL
6 22 (1.74%) Big Data
7 20 (1.58%) SQL Server Reporting Services
8 17 (1.34%) Cosmos DB
8 17 (1.34%) SQL Server Integration Services
9 16 (1.26%) Data Lake
10 15 (1.18%) SQL Server Analysis Services
11 13 (1.03%) Amazon RDS
12 11 (0.87%) Star Schema
13 7 (0.55%) Oracle Database
14 6 (0.47%) BusinessObjects
14 6 (0.47%) DB2
15 5 (0.39%) Crystal Reports
15 5 (0.39%) QlikView
15 5 (0.39%) Tableau
Development Applications
1 100 (7.90%) JIRA
2 57 (4.50%) Git (software)
3 45 (3.55%) Subversion
4 19 (1.50%) Gradle
4 19 (1.50%) Jenkins
5 12 (0.95%) Bitbucket
5 12 (0.95%) GitLab
6 7 (0.55%) Maven
7 6 (0.47%) Cucumber
7 6 (0.47%) Snyk
7 6 (0.47%) TeamCity
8 4 (0.32%) Octopus Deploy
9 2 (0.16%) Appium
9 2 (0.16%) Atlassian Bamboo
9 2 (0.16%) CircleCI
9 2 (0.16%) Selenium
9 2 (0.16%) SpecFlow
9 2 (0.16%) SQL Server Management Studio (SSMS)
9 2 (0.16%) Travis CI
9 2 (0.16%) Visual Studio
General
1 271 (21.41%) Finance
2 90 (7.11%) Public Sector
3 73 (5.77%) Telecoms
4 69 (5.45%) Legal
5 48 (3.79%) Law
5 48 (3.79%) Marketing
6 47 (3.71%) Banking
7 31 (2.45%) Digital Economy
8 29 (2.29%) Manufacturing
9 26 (2.05%) Electronics
10 19 (1.50%) Games
11 16 (1.26%) Retail
12 15 (1.18%) Automotive
13 13 (1.03%) Aerospace
14 9 (0.71%) Back Office
15 7 (0.55%) Advertising
15 7 (0.55%) Local Government
16 6 (0.47%) Billing
17 3 (0.24%) Housing Association
18 2 (0.16%) Investment Banking
Job Titles
1 213 (16.82%) Analyst
2 136 (10.74%) Service Manager
3 108 (8.53%) Architect
4 99 (7.82%) IT Manager
5 90 (7.11%) Infrastructure Engineer
6 83 (6.56%) Support Analyst
7 63 (4.98%) Service Analyst
8 62 (4.90%) Delivery Manager
9 61 (4.82%) Solutions Architect
10 57 (4.50%) Consultant
11 56 (4.42%) Service Delivery Manager
12 55 (4.34%) Developer
13 54 (4.27%) IT Engineer
13 54 (4.27%) Senior Analyst
14 52 (4.11%) Team Leader
15 44 (3.48%) Senior Support Analyst
16 41 (3.24%) Service Desk Analyst
17 37 (2.92%) IT Support
18 36 (2.84%) IT Services Manager
19 34 (2.69%) Systems Engineer
Libraries, Frameworks & Software Standards
1 84 (6.64%) Web Services
2 40 (3.16%) .NET
3 32 (2.53%) XML
4 30 (2.37%) HTML
5 27 (2.13%) SOAP
6 25 (1.97%) CSS
6 25 (1.97%) RabbitMQ
6 25 (1.97%) Spring
7 23 (1.82%) Spring Boot
8 22 (1.74%) Ajax
9 21 (1.66%) REST
10 19 (1.50%) Spring Integration
11 16 (1.26%) LDAP
12 14 (1.11%) ADO
13 13 (1.03%) Middleware
14 12 (0.95%) JSON
15 8 (0.63%) AngularJS
15 8 (0.63%) RESTful
16 6 (0.47%) JMS
16 6 (0.47%) YAML
Miscellaneous
1 132 (10.43%) Analytical Skills
2 84 (6.64%) Management Information System
3 78 (6.16%) Public Cloud
4 61 (4.82%) Data Centre
5 52 (4.11%) Self-Motivation
6 39 (3.08%) User Experience
7 36 (2.84%) Hybrid Cloud
8 35 (2.76%) CMDB
8 35 (2.76%) Driving Licence
9 25 (1.97%) Enterprise Software
10 16 (1.26%) Private Cloud
11 15 (1.18%) Replication
12 14 (1.11%) Cloud Native
12 14 (1.11%) Clustering
12 14 (1.11%) iPad
13 13 (1.03%) Data Structures
13 13 (1.03%) Enterprise Cloud
13 13 (1.03%) Greenfield Project
14 11 (0.87%) iPhone
15 10 (0.79%) Virtual Team
Operating Systems
1 344 (27.17%) Windows
2 169 (13.35%) Windows Server
3 150 (11.85%) Linux
4 138 (10.90%) Windows 10
5 86 (6.79%) Windows Server 2016
6 48 (3.79%) Windows Server 2012
7 42 (3.32%) Windows 7
8 39 (3.08%) CentOS
9 36 (2.84%) Ubuntu
10 33 (2.61%) Android
11 29 (2.29%) Windows Server 2008
12 28 (2.21%) Windows Server 2019
13 25 (1.97%) Unix
14 22 (1.74%) Mac OS X
14 22 (1.74%) Red Hat Enterprise Linux
15 11 (0.87%) Apple iOS
16 5 (0.39%) Mac OS
16 5 (0.39%) Windows 8
17 2 (0.16%) Solaris
17 2 (0.16%) Windows Server 2003
Processes & Methodologies
1 801 (63.27%) ITIL
2 404 (31.91%) ITSM
3 281 (22.20%) Service Delivery
4 247 (19.51%) Agile Software Development
5 208 (16.43%) DevOps
6 195 (15.40%) Incident Management
7 188 (14.85%) Stakeholder Management
8 168 (13.27%) Problem-Solving
9 156 (12.32%) Continuous Improvement
10 148 (11.69%) Change Management
11 139 (10.98%) Problem Management
12 129 (10.19%) Project Management
13 118 (9.32%) Configuration Management
14 113 (8.93%) ITIL V3
15 110 (8.69%) Scrum
16 104 (8.21%) Infrastructure Engineering
17 97 (7.66%) Infrastructure as Code
18 86 (6.79%) Project Delivery
19 85 (6.71%) Coaching
20 84 (6.64%) Line Management
Programming Languages
1 128 (10.11%) PowerShell
2 107 (8.45%) SQL
3 81 (6.40%) Python
4 60 (4.74%) Bash Shell
5 43 (3.40%) Java
6 29 (2.29%) JavaScript
7 14 (1.11%) C
7 14 (1.11%) Data Analysis Expressions (DAX)
8 13 (1.03%) Scala
9 10 (0.79%) C#
10 7 (0.55%) T-SQL
11 5 (0.39%) Shell Script
12 4 (0.32%) VBA
13 2 (0.16%) C++
13 2 (0.16%) Perl
13 2 (0.16%) PL/SQL
13 2 (0.16%) VB
14 1 (0.079%) PHP
14 1 (0.079%) SAPscript
14 1 (0.079%) VBScript
Qualifications
1 145 (11.45%) ITIL Certification
2 135 (10.66%) Security Cleared
3 105 (8.29%) Degree
4 100 (7.90%) SC Cleared
5 78 (6.16%) Microsoft Certification
6 57 (4.50%) MCSE
7 54 (4.27%) MCSA
8 50 (3.95%) ITIL Foundation Certificate
9 31 (2.45%) VMware Certified Professional (VCP)
10 29 (2.29%) Cisco Certification
11 27 (2.13%) RHCE
12 23 (1.82%) GIAC
13 20 (1.58%) CCNA
14 15 (1.18%) MCP
15 11 (0.87%) CompTIA Security+
16 10 (0.79%) Computer Science Degree
16 10 (0.79%) PMI Certification
16 10 (0.79%) SSCP
17 9 (0.71%) AWS Certification
17 9 (0.71%) CCNP
Quality Assurance & Compliance
1 202 (15.96%) SLA
2 71 (5.61%) GDPR
3 61 (4.82%) ISO/IEC 27001
4 33 (2.61%) ISO/IEC 20000
5 29 (2.29%) QA
6 19 (1.50%) ISO 9001
7 17 (1.34%) COBIT
8 16 (1.26%) BS25999
9 14 (1.11%) PMO
10 11 (0.87%) Data Quality
10 11 (0.87%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 10 (0.79%) Cyber Essentials
12 9 (0.71%) NIST
12 9 (0.71%) PMBOK
13 7 (0.55%) NCSC
14 5 (0.39%) Cyber Essentials PLUS
14 5 (0.39%) Good Clinical Practice
14 5 (0.39%) Government Security Classifications
15 4 (0.32%) PCI DSS
15 4 (0.32%) Sarbanes-Oxley
System Software
1 242 (19.12%) Active Directory
2 184 (14.53%) VMware Infrastructure
3 91 (7.19%) VMware ESXi
4 72 (5.69%) Docker
5 50 (3.95%) Hyper-V
6 45 (3.55%) Virtual Desktop
7 36 (2.84%) vSphere
8 32 (2.53%) Virtual Servers
9 26 (2.05%) Microsoft Virtual Server
10 24 (1.90%) XenApp
11 23 (1.82%) VMware NSX
12 10 (0.79%) Virtual Machines
13 9 (0.71%) BitLocker
14 6 (0.47%) RHEV
15 5 (0.39%) XenDesktop
16 4 (0.32%) Firmware
16 4 (0.32%) VMware Workstation
17 2 (0.16%) NFS
17 2 (0.16%) Samba
17 2 (0.16%) Terminal Services
Systems Management
1 118 (9.32%) SCCM
2 86 (6.79%) Ansible
3 79 (6.24%) Terraform
4 77 (6.08%) Puppet
5 33 (2.61%) Grafana
6 31 (2.45%) Kubernetes
6 31 (2.45%) Microsoft Intune
7 19 (1.50%) Packer
7 19 (1.50%) SCOM
8 14 (1.11%) HP UCMDB
9 13 (1.03%) Microsoft Clustering
10 12 (0.95%) WSUS
11 11 (0.87%) vCenter Server
12 9 (0.71%) Backup Exec
12 9 (0.71%) Microsoft Data Protection Manager
12 9 (0.71%) NetBackup
13 6 (0.47%) Kibana
13 6 (0.47%) Nagios
13 6 (0.47%) Nessus
14 5 (0.39%) Cisco CUCM
Vendors
1 429 (33.89%) Microsoft
2 218 (17.22%) VMware
3 171 (13.51%) ServiceNow
4 95 (7.50%) Citrix
5 77 (6.08%) Cisco
6 66 (5.21%) Oracle
7 60 (4.74%) Google
8 57 (4.50%) Remedy
9 51 (4.03%) HP
10 50 (3.95%) SAP
11 45 (3.55%) Red Hat
12 33 (2.61%) BMC
13 32 (2.53%) Apple
14 31 (2.45%) NetApp
15 30 (2.37%) Dell
15 30 (2.37%) Salesforce.com
16 27 (2.13%) Splunk
17 26 (2.05%) Ivanti
18 25 (1.97%) IBM
19 23 (1.82%) Veeam