Service Management Jobs in England

Service Management
UK > England

The table below provides summary statistics for permanent job vacancies advertised in England requiring Service Management skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Service Management over the 6 months leading up to 26 July 2024, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 125 126 203
Rank change year-on-year +1 +77 +8
Permanent jobs citing Service Management 1,656 1,949 2,979
As % of all permanent jobs advertised in England 2.11% 2.74% 2.03%
As % of the Processes & Methodologies category 2.58% 2.88% 2.10%
Number of salaries quoted 1,098 1,268 2,027
10th Percentile £27,500 £29,000 £27,750
25th Percentile £36,250 £36,750 £40,000
Median annual salary (50th Percentile) £50,000 £55,000 £53,000
Median % change year-on-year -9.09% +3.77% -3.64%
75th Percentile £67,500 £71,250 £67,877
90th Percentile £87,500 £88,750 £87,000
UK median annual salary £50,000 £55,000 £53,000
% change year-on-year -9.09% +3.77% -1.85%

All Process and Methodology Skills
England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 64,248 67,718 141,741
As % of all permanent jobs advertised in England 81.99% 95.27% 96.41%
Number of salaries quoted 43,335 45,004 76,070
10th Percentile £30,000 £33,750 £33,515
25th Percentile £40,000 £45,000 £44,500
Median annual salary (50th Percentile) £55,000 £62,000 £60,000
Median % change year-on-year -11.29% +3.33% +4.35%
75th Percentile £75,000 £81,250 £80,000
90th Percentile £95,000 £101,185 £97,500
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 26 July 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London -12 484 £65,000 - 53
North of England +8 374 £44,637 -0.81% 61
South East -17 279 £49,463 -5.79% 35
Midlands -31 247 £40,000 -27.27% 25
North West +16 196 £45,000 -5.26% 36
South West +23 188 £45,979 -3.20% 31
West Midlands -21 158 £48,095 -14.88% 17
Yorkshire +1 126 £44,637 +5.03% 16
East Midlands -20 87 £32,500 -3.70% 8
East of England -15 73 £45,000 -3.23% 17
North East +5 52 £42,750 -1.16% 11
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 107 (6.46%) Microsoft Exchange
2 82 (4.95%) SharePoint
3 36 (2.17%) Confluence
4 15 (0.91%) SAS
5 12 (0.72%) WebLogic
6 11 (0.66%) CMS
7 5 (0.30%) Moodle
8 4 (0.24%) ArcGIS
8 4 (0.24%) IIS
8 4 (0.24%) WordPress
9 3 (0.18%) IBM Notes
9 3 (0.18%) SharePoint 2010
9 3 (0.18%) SharePoint 2013
9 3 (0.18%) Skype for Business
10 1 (0.060%) Apache
10 1 (0.060%) Blackberry Enterprise Server
10 1 (0.060%) Exchange Server 2010
10 1 (0.060%) OpenEdge
Applications
1 146 (8.82%) Microsoft Office
2 84 (5.07%) Microsoft Excel
3 28 (1.69%) Microsoft PowerPoint
4 24 (1.45%) MS Visio
5 10 (0.60%) Microsoft Project
6 4 (0.24%) Trello
7 3 (0.18%) Chatbot
8 1 (0.060%) 1Password
8 1 (0.060%) Spreadsheet
Business Applications
1 49 (2.96%) Remedy ITSM
2 21 (1.27%) Dynamics CRM
3 11 (0.66%) NEC Housing
4 7 (0.42%) Elite 3E
5 4 (0.24%) Maximo
5 4 (0.24%) SAP IS-U
5 4 (0.24%) Unit4 Business World
6 3 (0.18%) NetSuite
6 3 (0.18%) Oracle EBS
6 3 (0.18%) SAP S/4HANA
7 2 (0.12%) SAP SM
7 2 (0.12%) Shopify
8 1 (0.060%) Carpe Diem
8 1 (0.060%) Dynamics GP
8 1 (0.060%) Dynamics NAV
8 1 (0.060%) Eikon
8 1 (0.060%) Primavera
8 1 (0.060%) SAP ERP
8 1 (0.060%) SAP SD
Cloud Services
1 344 (20.77%) Microsoft 365
2 291 (17.57%) Azure
3 100 (6.04%) Entra ID
4 85 (5.13%) AWS
5 78 (4.71%) Power Platform
6 50 (3.02%) SaaS
7 49 (2.96%) Dynamics 365
8 30 (1.81%) Azure Monitor
9 28 (1.69%) Azure Storage
10 24 (1.45%) OneDrive
11 23 (1.39%) IaaS
12 22 (1.33%) PowerApps
13 19 (1.15%) Power Automate
14 18 (1.09%) Azure DevOps
14 18 (1.09%) Google Sheets
15 17 (1.03%) Cloud Computing
16 16 (0.97%) PaaS
17 15 (0.91%) WhatsApp
18 14 (0.85%) Google Workspace
19 13 (0.79%) Azure Logic Apps
Communications & Networking
1 119 (7.19%) Firewall
2 92 (5.56%) DNS
3 73 (4.41%) DHCP
4 66 (3.99%) VPN
5 65 (3.93%) WAN
6 61 (3.68%) LAN
7 50 (3.02%) TCP/IP
8 30 (1.81%) Wireless
9 28 (1.69%) Wi-Fi
10 27 (1.63%) SAN
10 27 (1.63%) WLAN
11 26 (1.57%) VoIP
12 20 (1.21%) Network Security
13 15 (0.91%) ADSL
13 15 (0.91%) Internet
13 15 (0.91%) SD-WAN
14 13 (0.79%) Intrusion Detection
14 13 (0.79%) Remote Desktop
15 11 (0.66%) MPLS
16 10 (0.60%) VLAN
Database & Business Intelligence
1 67 (4.05%) Power BI
2 26 (1.57%) SQL Server
3 21 (1.27%) MySQL
4 20 (1.21%) Amazon RDS
5 17 (1.03%) GIS
6 13 (0.79%) Elasticsearch
7 12 (0.72%) Relational Database
8 9 (0.54%) Azure SQL Database
8 9 (0.54%) Geospatial Data
9 6 (0.36%) Oracle Database
10 5 (0.30%) RDBMS
10 5 (0.30%) SQL Server Reporting Services
11 4 (0.24%) Data Warehouse
12 2 (0.12%) BusinessObjects
12 2 (0.12%) Crystal Reports
12 2 (0.12%) Data Mining
12 2 (0.12%) MariaDB
12 2 (0.12%) Oracle Database 12c
12 2 (0.12%) SAP HANA
12 2 (0.12%) SQL Server Integration Services
Development Applications
1 78 (4.71%) JIRA
2 16 (0.97%) GitLab
3 15 (0.91%) MSI
4 13 (0.79%) AdminStudio
4 13 (0.79%) Artifactory
4 13 (0.79%) InstallShield
5 8 (0.48%) Git
6 4 (0.24%) Jenkins
7 3 (0.18%) Axure RP
8 2 (0.12%) Bitbucket
9 1 (0.060%) Postman
9 1 (0.060%) Selenium
General
1 689 (41.61%) Social Skills
2 443 (26.75%) Finance
3 271 (16.36%) Analytical Skills
4 145 (8.76%) Public Sector
5 144 (8.70%) Inclusion and Diversity
6 138 (8.33%) Presentation Skills
7 123 (7.43%) Billing
8 97 (5.86%) Law
9 91 (5.50%) Retail
10 68 (4.11%) Banking
11 61 (3.68%) Legal
12 60 (3.62%) Organisational Skills
13 57 (3.44%) Manufacturing
14 50 (3.02%) Local Government
15 41 (2.48%) Back Office
15 41 (2.48%) Telecoms
16 32 (1.93%) Influencing Skills
17 31 (1.87%) Police
18 22 (1.33%) Pharmaceutical
19 17 (1.03%) Marketing
Job Titles
1 207 (12.50%) Analyst
2 204 (12.32%) Service Manager
3 163 (9.84%) IT Manager
4 146 (8.82%) Senior
5 144 (8.70%) Lead
6 113 (6.82%) IT Support
7 94 (5.68%) Architect
8 82 (4.95%) IT Services Manager
9 75 (4.53%) Infrastructure Engineer
10 72 (4.35%) Audit Manager
11 71 (4.29%) Support Analyst
12 68 (4.11%) IT Analyst
13 67 (4.05%) Team Leader
14 58 (3.50%) Senior Manager
15 56 (3.38%) Delivery Manager
15 56 (3.38%) Service Analyst
16 55 (3.32%) Support Engineer
17 54 (3.26%) Developer
18 53 (3.20%) Service Delivery Manager
19 46 (2.78%) Consultant
Libraries, Frameworks & Software Standards
1 36 (2.17%) HTML
2 34 (2.05%) CSS
3 32 (1.93%) Web Services
4 24 (1.45%) AngularJS
5 18 (1.09%) Twitter Bootstrap
6 17 (1.03%) ARM Templates
7 15 (0.91%) XML
8 14 (0.85%) REST
9 13 (0.79%) .NET
10 12 (0.72%) J2EE
10 12 (0.72%) Java EE
10 12 (0.72%) Spring
11 9 (0.54%) Ajax
11 9 (0.54%) LDAP
12 8 (0.48%) SOAP
13 7 (0.42%) EDI
14 6 (0.36%) RESTful
15 5 (0.30%) NETCONF
16 4 (0.24%) JSON
16 4 (0.24%) React
Miscellaneous
1 146 (8.82%) Management Information System
2 95 (5.74%) Self-Motivation
3 71 (4.29%) CMDB
4 58 (3.50%) Driving Licence
5 46 (2.78%) Product Ownership
6 41 (2.48%) Data Centre
7 39 (2.36%) NHS
8 33 (1.99%) Onboarding
9 31 (1.87%) Reinsurance
10 30 (1.81%) Housing Association
11 29 (1.75%) Public Cloud
12 28 (1.69%) Hybrid Cloud
13 23 (1.39%) Clustering
13 23 (1.39%) Enterprise Software
14 19 (1.15%) PKI
15 16 (0.97%) Legacy Systems
15 16 (0.97%) Replication
16 15 (0.91%) Operational Technology
17 14 (0.85%) Cloud Native
18 13 (0.79%) Shadow IT
Operating Systems
1 392 (23.67%) Windows
2 146 (8.82%) Windows Server
3 138 (8.33%) Windows 10
4 91 (5.50%) Linux
5 48 (2.90%) Windows Server 2019
6 45 (2.72%) Windows Server 2016
7 41 (2.48%) Android
8 39 (2.36%) Apple iOS
9 30 (1.81%) Windows 7
10 24 (1.45%) Mac OS
11 21 (1.27%) Windows Server 2012
12 19 (1.15%) Unix
13 11 (0.66%) Red Hat Enterprise Linux
14 10 (0.60%) CentOS
15 9 (0.54%) Windows NT
15 9 (0.54%) Windows Server 2008
16 6 (0.36%) Mac OS X
17 4 (0.24%) Rocky
18 3 (0.18%) Amazon Linux
18 3 (0.18%) VMS
Processes & Methodologies
1 859 (51.87%) ITIL
2 694 (41.91%) ITSM
3 459 (27.72%) Problem-Solving
4 353 (21.32%) Customer Service
5 344 (20.77%) Service Delivery
6 269 (16.24%) Change Management
7 241 (14.55%) Coaching
8 231 (13.95%) Continuous Improvement
9 213 (12.86%) Incident Management
10 210 (12.68%) Agile
11 198 (11.96%) Problem Management
12 179 (10.81%) Project Management
13 148 (8.94%) Stakeholder Management
14 146 (8.82%) Performance Management
15 145 (8.76%) Business Development
16 144 (8.70%) Mentoring
17 143 (8.64%) People Management
18 118 (7.13%) Configuration Management
19 111 (6.70%) DevOps
20 103 (6.22%) Roadmaps
Programming Languages
1 104 (6.28%) SQL
2 88 (5.31%) PowerShell
3 55 (3.32%) C#
4 44 (2.66%) JavaScript
5 29 (1.75%) VB
6 25 (1.51%) Java
7 23 (1.39%) Bash
8 16 (0.97%) Bicep
8 16 (0.97%) VBScript
9 13 (0.79%) Python
9 13 (0.79%) Shell Script
10 9 (0.54%) Swift
11 6 (0.36%) ABAP
11 6 (0.36%) T-SQL
12 5 (0.30%) C
13 4 (0.24%) TypeScript
14 3 (0.18%) RPG
15 2 (0.12%) C++
15 2 (0.12%) PL/SQL
16 1 (0.060%) Perl
Qualifications
1 279 (16.85%) Degree
2 257 (15.52%) Security Cleared
3 200 (12.08%) SC Cleared
4 116 (7.00%) ACCA
5 78 (4.71%) ITIL Certification
6 68 (4.11%) DV Cleared
7 61 (3.68%) ITIL Foundation Certificate
8 52 (3.14%) Microsoft Certification
9 29 (1.75%) PMI Certification
10 24 (1.45%) DBS Check
11 23 (1.39%) A+ Certification
11 23 (1.39%) Computer Science Degree
12 22 (1.33%) CISSP
12 22 (1.33%) PMP
13 21 (1.27%) Azure Certification
14 20 (1.21%) CCNA
14 20 (1.21%) Cisco Certification
15 19 (1.15%) CISM
16 15 (0.91%) BPSS Clearance
16 15 (0.91%) Master's Degree
Quality Assurance & Compliance
1 198 (11.96%) SLA
2 116 (7.00%) GAAP
2 116 (7.00%) IFRS
3 48 (2.90%) QA
4 43 (2.60%) GDPR
4 43 (2.60%) ISO/IEC 27001
5 26 (1.57%) Sarbanes-Oxley
6 25 (1.51%) Accessibility
7 24 (1.45%) Cyber Essentials
8 23 (1.39%) COBIT
9 18 (1.09%) Data Quality
10 14 (0.85%) HIPAA
10 14 (0.85%) ISO/IEC 20000
11 12 (0.72%) PCI DSS
12 7 (0.42%) ISO 9001
12 7 (0.42%) NIST
12 7 (0.42%) PMO
13 4 (0.24%) GRC
13 4 (0.24%) ISO 14001
13 4 (0.24%) ISO 22301
System Software
1 378 (22.83%) Active Directory
2 79 (4.77%) VMware Infrastructure
3 27 (1.63%) Virtual Desktop
4 26 (1.57%) Hyper-V
5 24 (1.45%) VMware ESXi
6 17 (1.03%) Virtual Machines
7 16 (0.97%) Firmware
7 16 (0.97%) Microsoft App-V
8 14 (0.85%) vSphere
9 13 (0.79%) Docker
10 11 (0.66%) Terminal Services
11 9 (0.54%) XenDesktop
12 7 (0.42%) IAG
13 5 (0.30%) Virtual Servers
13 5 (0.30%) VMware Workstation
14 2 (0.12%) Microsoft Virtual Server
14 2 (0.12%) XenApp
15 1 (0.060%) Veritas Cluster Server
Systems Management
1 119 (7.19%) SCCM
2 95 (5.74%) Microsoft Intune
3 46 (2.78%) WSUS
4 34 (2.05%) Active Directory Federation Services
5 33 (1.99%) SCOM
6 31 (1.87%) Ansible
7 30 (1.81%) Kubernetes
8 26 (1.57%) Terraform
9 21 (1.27%) OpenView
9 21 (1.27%) Single Sign-On
10 15 (0.91%) Failover Clustering
11 12 (0.72%) OpenSSO
11 12 (0.72%) vCenter Server
12 11 (0.66%) EMC NetWorker
13 10 (0.60%) Jamf Pro
14 9 (0.54%) Nagios
14 9 (0.54%) Sysprep
15 8 (0.48%) NetBackup
16 7 (0.42%) Microsoft Clustering
17 5 (0.30%) Puppet
Vendors
1 579 (34.96%) Microsoft
2 242 (14.61%) ServiceNow
3 124 (7.49%) VMware
4 117 (7.07%) CA
5 68 (4.11%) Remedy
6 53 (3.20%) Cisco
7 50 (3.02%) Citrix
8 48 (2.90%) BMC
9 45 (2.72%) Google
10 40 (2.42%) HP
11 38 (2.29%) Apple
12 34 (2.05%) Oracle
13 27 (1.63%) SolarWinds
14 25 (1.51%) SAP
15 23 (1.39%) Salesforce
16 21 (1.27%) Snow
17 20 (1.21%) Dell
18 19 (1.15%) Meraki
19 15 (0.91%) IBM
20 14 (0.85%) Veeam