Period
to 11 May 2021

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 May 2021 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
11 May 2021
Same period 2020 Same period 2019
Rank 179 154 151
Rank change year-on-year -25 -3 +1
Permanent jobs citing Service Management 1,471 2,119 3,274
As % of all permanent jobs advertised in England 1.88% 2.32% 2.41%
As % of the Processes & Methodologies category 2.02% 2.51% 2.61%
Number of salaries quoted 1,019 1,629 2,335
10th Percentile £27,200 £29,000 £26,250
25th Percentile £37,500 £37,500 £35,000
Median annual salary (50th Percentile) £50,000 £52,500 £49,500
Median % change year-on-year -4.76% +6.06% +4.21%
75th Percentile £68,750 £70,000 £65,000
90th Percentile £82,500 £86,250 £80,000
UK median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 72,704 84,495 125,351
As % of all permanent IT jobs advertised in England 92.85% 92.38% 92.33%
Number of salaries quoted 55,598 68,418 100,168
10th Percentile £32,500 £31,250 £30,000
25th Percentile £42,000 £41,000 £37,800
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% +5.00%
75th Percentile £75,000 £74,000 £71,250
90th Percentile £91,250 £90,000 £86,250
UK median annual salary £55,000 £55,000 £52,500
% change year-on-year - +4.76% +5.00%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 11 May 2021.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 11 May 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -70 417 £65,000 - 77
South East +20 330 £50,000 -9.09% 62
North of England -35 247 £45,000 +3.27% 58
Midlands -55 190 £42,500 -10.53% 42
South West -34 181 £44,500 -6.52% 16
West Midlands -27 123 £45,000 -6.83% 31
Yorkshire -5 118 £45,000 +3.27% 13
North West -36 113 £46,250 -0.54% 35
East of England +10 87 £44,500 +4.71% 14
East Midlands -35 67 £40,000 -11.11% 11
North East -37 16 £45,000 +20.00% 10
Service Management
UK

For the 6 months to 11 May 2021, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 883 (60.03%) ITIL
2 495 (33.65%) Microsoft
3 429 (29.16%) ITSM
4 396 (26.92%) Social Skills
5 384 (26.10%) Windows
6 351 (23.86%) Azure
7 341 (23.18%) Service Delivery
8 316 (21.48%) Finance
9 315 (21.41%) Agile Software Development
10 312 (21.21%) Microsoft 365
11 270 (18.35%) Active Directory
12 258 (17.54%) SLA
13 255 (17.34%) VMware
14 220 (14.96%) AWS
15 217 (14.75%) Incident Management
16 207 (14.07%) VMware Infrastructure
16 207 (14.07%) Problem-Solving
17 198 (13.46%) Linux
18 189 (12.85%) DevOps
19 188 (12.78%) Change Management
20 185 (12.58%) Continuous Improvement
21 182 (12.37%) Stakeholder Management
22 175 (11.90%) ServiceNow
23 172 (11.69%) Firewall
24 170 (11.56%) Windows Server
25 160 (10.88%) Windows 10
26 153 (10.40%) Project Management
27 146 (9.93%) Scrum
28 141 (9.59%) Configuration Management
28 141 (9.59%) JIRA

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (7.82%) Confluence
2 83 (5.64%) SharePoint
3 35 (2.38%) MS Exchange
4 15 (1.02%) CMS
5 11 (0.75%) OpenStack
6 10 (0.68%) Skype for Business
7 9 (0.61%) Exchange Server 2013
8 8 (0.54%) Drupal
8 8 (0.54%) Exchange Server 2010
9 6 (0.41%) Elasticsearch
10 4 (0.27%) IIS
10 4 (0.27%) Sitecore CMS
11 3 (0.20%) Apache
11 3 (0.20%) Umbraco
12 2 (0.14%) Red Hat Fuse
13 1 (0.068%) Exchange Server 2007
13 1 (0.068%) Liferay
13 1 (0.068%) Oracle SOA Suite
13 1 (0.068%) SAS
13 1 (0.068%) Tomcat
Applications
1 113 (7.68%) Microsoft Office
2 39 (2.65%) Microsoft Excel
3 19 (1.29%) Microsoft PowerPoint
4 16 (1.09%) Microsoft Project
5 4 (0.27%) MS Visio
6 1 (0.068%) Chatbot
6 1 (0.068%) Spreadsheet
Business Applications
1 44 (2.99%) Remedy ITSM
2 8 (0.54%) Dynamics CRM
2 8 (0.54%) Salesforce.com CRM
2 8 (0.54%) Visualfiles
3 7 (0.48%) Workfront
4 3 (0.20%) Dynamics NAV
4 3 (0.20%) Magento
5 2 (0.14%) Remedy AR System
5 2 (0.14%) SAP BPC
5 2 (0.14%) SAP CO
5 2 (0.14%) SAP ERP
5 2 (0.14%) SAP FSCM
5 2 (0.14%) SAP MDG
5 2 (0.14%) SAP S/4HANA
5 2 (0.14%) SAP SD
6 1 (0.068%) Elite 3E
6 1 (0.068%) IntelliMatch
6 1 (0.068%) SAP FI
6 1 (0.068%) SAP HCM
6 1 (0.068%) SAP Payroll
Cloud Services
1 351 (23.86%) Azure
2 312 (21.21%) Microsoft 365
3 220 (14.96%) AWS
4 87 (5.91%) SaaS
5 82 (5.57%) Azure Active Directory
6 67 (4.55%) GCP
7 47 (3.20%) Power Platform
8 35 (2.38%) IaaS
9 32 (2.18%) PaaS
10 23 (1.56%) Cloud Computing
11 21 (1.43%) OneDrive
12 12 (0.82%) PowerApps
13 11 (0.75%) OpenShift
14 10 (0.68%) Dynamics 365
15 8 (0.54%) Smartsheet
16 6 (0.41%) Azure Storage
16 6 (0.41%) Google Play
16 6 (0.41%) Google Workspace
16 6 (0.41%) Serverless
17 5 (0.34%) AWS CloudFormation
Communications & Networking
1 172 (11.69%) Firewall
2 124 (8.43%) VPN
3 84 (5.71%) VLAN
4 80 (5.44%) IPv4
5 79 (5.37%) DNS
6 77 (5.23%) OSPF
7 66 (4.49%) DHCP
8 55 (3.74%) WAN
9 54 (3.67%) LAN
10 39 (2.65%) Skype
10 39 (2.65%) TCP/IP
10 39 (2.65%) Wireless
11 36 (2.45%) Wi-Fi
12 34 (2.31%) Unified Communications
13 32 (2.18%) Network Security
13 32 (2.18%) SAN
14 27 (1.84%) Internet
15 26 (1.77%) Remote Desktop
16 21 (1.43%) NetScaler
17 20 (1.36%) SSL
Database & Business Intelligence
1 54 (3.67%) SQL Server
2 39 (2.65%) Relational Database
3 34 (2.31%) Power BI
4 32 (2.18%) MySQL
5 29 (1.97%) Data Warehouse
6 22 (1.50%) SQL Server Reporting Services
7 18 (1.22%) SQL Server Analysis Services
7 18 (1.22%) SQL Server Integration Services
8 15 (1.02%) Star Schema
9 12 (0.82%) Amazon RDS
10 10 (0.68%) Big Data
11 9 (0.61%) Tableau
12 8 (0.54%) NoSQL
13 7 (0.48%) PostgreSQL
14 6 (0.41%) Data Lake
14 6 (0.41%) Oracle Database
15 4 (0.27%) Azure SQL Database
15 4 (0.27%) SAP BW
16 3 (0.20%) OLAP
16 3 (0.20%) OLTP
Development Applications
1 141 (9.59%) JIRA
2 91 (6.19%) Git (software)
3 68 (4.62%) Subversion
4 19 (1.29%) Jenkins
5 14 (0.95%) GitLab
6 11 (0.75%) TeamCity
7 9 (0.61%) Snyk
8 8 (0.54%) Atlassian Bamboo
8 8 (0.54%) Bitbucket
9 6 (0.41%) Cucumber
9 6 (0.41%) Maven
9 6 (0.41%) MSBuild
10 5 (0.34%) Octopus Deploy
11 4 (0.27%) MSI
12 3 (0.20%) Bugzilla
13 2 (0.14%) CircleCI
13 2 (0.14%) SQL Server Management Studio (SSMS)
13 2 (0.14%) Travis CI
14 1 (0.068%) Oracle APEX
14 1 (0.068%) Visual Studio
General
1 396 (26.92%) Social Skills
2 316 (21.48%) Finance
3 137 (9.31%) Analytical Skills
4 99 (6.73%) Public Sector
5 93 (6.32%) Law
6 89 (6.05%) Legal
7 73 (4.96%) Organisational Skills
8 71 (4.83%) Telecoms
9 62 (4.21%) Presentation Skills
10 57 (3.87%) Banking
11 44 (2.99%) Influencing Skills
12 43 (2.92%) Marketing
13 35 (2.38%) Digital Economy
14 30 (2.04%) Games
15 26 (1.77%) Documentation Skills
16 23 (1.56%) Manufacturing
17 21 (1.43%) Retail
18 20 (1.36%) Electronics
19 18 (1.22%) Automotive
20 10 (0.68%) Back Office
Job Titles
1 235 (15.98%) Analyst
2 208 (14.14%) Service Manager
3 128 (8.70%) IT Manager
4 122 (8.29%) Architect
5 99 (6.73%) Delivery Manager
6 94 (6.39%) Service Delivery Manager
7 86 (5.85%) Infrastructure Engineer
8 83 (5.64%) Service Analyst
9 68 (4.62%) Team Leader
10 64 (4.35%) Solutions Architect
11 63 (4.28%) Consultant
11 63 (4.28%) Support Analyst
12 56 (3.81%) Service Desk Analyst
13 54 (3.67%) IT Services Manager
14 52 (3.54%) IT Engineer
15 49 (3.33%) IT Support
16 40 (2.72%) Project Manager
17 39 (2.65%) Senior Analyst
17 39 (2.65%) Service Desk Manager
18 37 (2.52%) Developer
Libraries, Frameworks & Software Standards
1 118 (8.02%) Web Services
2 40 (2.72%) SOAP
3 33 (2.24%) REST
3 33 (2.24%) XML
4 30 (2.04%) HTML
5 29 (1.97%) .NET
6 20 (1.36%) CSS
7 18 (1.22%) Ajax
7 18 (1.22%) LDAP
8 15 (1.02%) JSON
9 14 (0.95%) Elastic Stack
10 12 (0.82%) RESTful
11 10 (0.68%) JMS
11 10 (0.68%) RabbitMQ
12 7 (0.48%) Spring
13 6 (0.41%) Middleware
13 6 (0.41%) Spring Boot
13 6 (0.41%) YAML
14 5 (0.34%) Node.js
15 4 (0.27%) Kafka
Miscellaneous
1 110 (7.48%) Public Cloud
2 100 (6.80%) Management Information System
3 78 (5.30%) Data Centre
4 60 (4.08%) Self-Motivation
5 46 (3.13%) Hybrid Cloud
6 43 (2.92%) CMDB
7 38 (2.58%) Driving Licence
8 30 (2.04%) Enterprise Software
9 29 (1.97%) User Experience
10 21 (1.43%) iPad
11 20 (1.36%) Enterprise Cloud
12 19 (1.29%) iPhone
13 18 (1.22%) Clustering
14 17 (1.16%) Data Structures
15 16 (1.09%) Cloud Native
16 15 (1.02%) NHS
16 15 (1.02%) Private Cloud
16 15 (1.02%) Replication
17 13 (0.88%) Greenfield Project
18 12 (0.82%) Video Conferencing
Operating Systems
1 384 (26.10%) Windows
2 198 (13.46%) Linux
3 170 (11.56%) Windows Server
4 160 (10.88%) Windows 10
5 95 (6.46%) Windows Server 2016
6 57 (3.87%) CentOS
7 55 (3.74%) Ubuntu
8 48 (3.26%) Unix
9 43 (2.92%) Windows Server 2012
10 42 (2.86%) Android
11 40 (2.72%) Windows 7
12 24 (1.63%) Windows Server 2019
13 22 (1.50%) Windows Server 2008
14 21 (1.43%) Mac OS X
14 21 (1.43%) Red Hat Enterprise Linux
15 15 (1.02%) Apple iOS
16 8 (0.54%) Mac OS
17 6 (0.41%) Windows 8
18 3 (0.20%) Windows Server 2003
19 2 (0.14%) VMS
Processes & Methodologies
1 883 (60.03%) ITIL
2 429 (29.16%) ITSM
3 341 (23.18%) Service Delivery
4 315 (21.41%) Agile Software Development
5 217 (14.75%) Incident Management
6 207 (14.07%) Problem-Solving
7 189 (12.85%) DevOps
8 188 (12.78%) Change Management
9 185 (12.58%) Continuous Improvement
10 182 (12.37%) Stakeholder Management
11 153 (10.40%) Project Management
12 146 (9.93%) Scrum
13 141 (9.59%) Configuration Management
14 127 (8.63%) Project Delivery
15 126 (8.57%) Problem Management
16 120 (8.16%) SDLC
17 113 (7.68%) Line Management
18 107 (7.27%) Infrastructure as Code
19 103 (7.00%) Infrastructure Engineering
20 101 (6.87%) ITIL V3
Programming Languages
1 140 (9.52%) PowerShell
2 100 (6.80%) SQL
3 99 (6.73%) Python
4 89 (6.05%) Bash Shell
5 32 (2.18%) JavaScript
6 24 (1.63%) Java
7 20 (1.36%) C
8 18 (1.22%) Data Analysis Expressions (DAX)
9 13 (0.88%) Perl
10 11 (0.75%) C#
11 7 (0.48%) T-SQL
12 6 (0.41%) C++
12 6 (0.41%) Shell Script
13 4 (0.27%) PL/SQL
13 4 (0.27%) VB
14 3 (0.20%) VBScript
15 2 (0.14%) ES6
15 2 (0.14%) TypeScript
15 2 (0.14%) VBA
16 1 (0.068%) Ruby
Qualifications
1 135 (9.18%) Security Cleared
2 128 (8.70%) ITIL Certification
3 107 (7.27%) Degree
4 101 (6.87%) SC Cleared
5 76 (5.17%) Microsoft Certification
6 69 (4.69%) ITIL Foundation Certificate
7 47 (3.20%) MCSE
8 35 (2.38%) RHCE
9 33 (2.24%) MCSA
10 32 (2.18%) GIAC
11 23 (1.56%) VMware Certified Professional (VCP)
12 22 (1.50%) Cisco Certification
13 12 (0.82%) AWS Certification
13 12 (0.82%) CCNA
14 11 (0.75%) CompTIA Security+
14 11 (0.75%) MCP
15 10 (0.68%) Computer Science Degree
15 10 (0.68%) SSCP
16 9 (0.61%) Master's Degree
16 9 (0.61%) PMI Certification
Quality Assurance & Compliance
1 258 (17.54%) SLA
2 78 (5.30%) ISO/IEC 27001
3 73 (4.96%) GDPR
4 47 (3.20%) ISO/IEC 20000
5 40 (2.72%) QA
6 31 (2.11%) ISO 9001
7 28 (1.90%) BS25999
8 26 (1.77%) PMO
9 21 (1.43%) NIST
10 17 (1.16%) COBIT
11 14 (0.95%) Data Quality
12 10 (0.68%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 9 (0.61%) PMBOK
14 8 (0.54%) Cyber Essentials
15 6 (0.41%) Sarbanes-Oxley
16 5 (0.34%) Good Clinical Practice
16 5 (0.34%) ISO 22301
16 5 (0.34%) NCSC
17 4 (0.27%) Government Security Classifications
18 3 (0.20%) Cyber Essentials PLUS
System Software
1 270 (18.35%) Active Directory
2 207 (14.07%) VMware Infrastructure
3 107 (7.27%) VMware ESXi
4 98 (6.66%) Docker
5 51 (3.47%) Hyper-V
6 35 (2.38%) vSphere
7 28 (1.90%) Virtual Desktop
7 28 (1.90%) Virtual Servers
8 24 (1.63%) XenApp
9 23 (1.56%) Microsoft Virtual Server
10 17 (1.16%) RHEV
10 17 (1.16%) VMware NSX
11 12 (0.82%) BitLocker
11 12 (0.82%) Virtual Machines
12 7 (0.48%) Microsoft App-V
13 6 (0.41%) LXC
14 5 (0.34%) Firmware
14 5 (0.34%) XenDesktop
15 3 (0.20%) VMware Workstation
16 2 (0.14%) Xen
Systems Management
1 116 (7.89%) SCCM
2 113 (7.68%) Ansible
3 97 (6.59%) Puppet
4 62 (4.21%) Terraform
5 48 (3.26%) Microsoft Intune
6 25 (1.70%) Kubernetes
7 18 (1.22%) HP UCMDB
8 13 (0.88%) vCenter Server
9 12 (0.82%) Microsoft Clustering
9 12 (0.82%) WSUS
10 11 (0.75%) Nagios
11 10 (0.68%) Grafana
11 10 (0.68%) SCOM
12 8 (0.54%) Jamf Pro
13 6 (0.41%) Cisco CUCM
13 6 (0.41%) Kibana
13 6 (0.41%) Packer
13 6 (0.41%) PaperCut
13 6 (0.41%) Prometheus
13 6 (0.41%) ZABBIX
Vendors
1 495 (33.65%) Microsoft
2 255 (17.34%) VMware
3 175 (11.90%) ServiceNow
4 112 (7.61%) Citrix
5 95 (6.46%) Cisco
6 75 (5.10%) Oracle
7 63 (4.28%) Google
8 60 (4.08%) Remedy
9 56 (3.81%) HP
10 53 (3.60%) Red Hat
11 48 (3.26%) BMC
12 42 (2.86%) Apple
13 38 (2.58%) SAP
14 33 (2.24%) Dell
14 33 (2.24%) Salesforce.com
15 31 (2.11%) Meraki
16 29 (1.97%) IBM
17 28 (1.90%) Ivanti
18 27 (1.84%) iManage
19 24 (1.63%) Veeam