Period
to 10 December 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 10 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 129 155 134
Rank change year-on-year +26 -21 -1
Permanent jobs citing Service Management 3,848 3,841 4,456
As % of all permanent IT jobs advertised in England 2.59% 2.30% 2.55%
As % of the Processes & Methodologies category 2.82% 2.50% 2.80%
Number of salaries quoted 2,691 2,709 3,375
England median annual salary £47,500 £48,195 £47,500
Median salary % change year-on-year -1.44% +1.46% -
10th Percentile £25,750 £26,250 £26,250
90th Percentile £76,250 £75,000 £77,500
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 136,402 153,625 159,282
As % of all permanent IT jobs advertised in England 91.64% 91.89% 91.26%
Number of salaries quoted 109,205 122,886 133,297
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,883 £28,500 £28,000
90th Percentile £85,000 £80,000 £80,000
UK median annual salary £52,000 £50,000 £48,000
% change year-on-year +4.00% +4.17% +1.05%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 10 December 2018.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 1,293 £57,500 +0.88% 98
South East +80 803 £45,000 - 60
North of England +36 744 £43,653 +9.13% 101
Midlands +31 482 £42,500 -5.56% 43
West Midlands +25 359 £42,500 -5.56% 29
North West +4 359 £50,000 +11.11% 39
Yorkshire +59 319 £36,500 - 51
South West -12 305 £45,000 - 31
East of England +20 196 £55,000 +44.36% 25
East Midlands +31 120 £41,000 -13.68% 14
North East -1 66 £43,028 +1.24% 11
Service Management
UK

For the 6 months to 10 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 2,455 (63.80%) ITIL
2 1,171 (30.43%) ITSM
3 970 (25.21%) Microsoft
4 969 (25.18%) Windows
5 873 (22.69%) Service Delivery
6 793 (20.61%) Finance
7 680 (17.67%) Incident Management
8 670 (17.41%) Agile Software Development
9 653 (16.97%) Active Directory
10 614 (15.96%) Problem-Solving
11 588 (15.28%) SLA
12 579 (15.05%) Project Management
13 566 (14.71%) Problem Management
14 527 (13.70%) VMware
15 524 (13.62%) Analytical Skills
16 488 (12.68%) ITIL V3
17 456 (11.85%) Change Management
18 447 (11.62%) ServiceNow
19 416 (10.81%) Data Centre
20 409 (10.63%) Windows Server
20 409 (10.63%) Microsoft Azure
21 408 (10.60%) Linux
22 404 (10.50%) VMware Infrastructure
23 388 (10.08%) Degree
24 373 (9.69%) Stakeholder Management
25 364 (9.46%) Management Information System
26 361 (9.38%) SQL
27 352 (9.15%) Microsoft Office
28 336 (8.73%) Security Cleared
29 335 (8.71%) SQL Server

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 171 (4.44%) SharePoint
2 146 (3.79%) MS Exchange
3 123 (3.20%) IIS
4 86 (2.23%) Skype for Business
5 73 (1.90%) Exchange Server 2010
6 72 (1.87%) Exchange Server 2013
7 54 (1.40%) Confluence
8 48 (1.25%) CMS
8 48 (1.25%) Tomcat
9 32 (0.83%) JBoss
10 31 (0.81%) BizTalk Server
11 29 (0.75%) SharePoint 2013
12 26 (0.68%) WebLogic
13 24 (0.62%) Exchange Server 2007
14 22 (0.57%) MQSeries
15 21 (0.55%) OpenStack
16 19 (0.49%) Apache
17 16 (0.42%) SharePoint Server
18 14 (0.36%) SharePoint 2010
19 12 (0.31%) Apache Spark
Applications
1 352 (9.15%) Microsoft Office
2 203 (5.28%) Microsoft Excel
3 107 (2.78%) Microsoft PowerPoint
4 64 (1.66%) MS Visio
5 51 (1.33%) Microsoft Project
6 31 (0.81%) Spreadsheet
7 5 (0.13%) Acrobat
8 4 (0.10%) Adobe Premiere
9 3 (0.078%) AutoCAD
10 2 (0.052%) SPSS
Business Applications
1 69 (1.79%) Remedy ITSM
2 31 (0.81%) Dynamics CRM
3 22 (0.57%) Dynamics AX
4 11 (0.29%) assyst
4 11 (0.29%) Oracle Applications
5 10 (0.26%) Dynamics NAV
6 9 (0.23%) Oracle EBS
6 9 (0.23%) Salesforce.com CRM
7 7 (0.18%) Orchard Housing
7 7 (0.18%) SAP ERP
8 5 (0.13%) Line 500
8 5 (0.13%) NetSuite
8 5 (0.13%) Oracle Receivables
8 5 (0.13%) Sage X3
9 4 (0.10%) Oracle Cash Management
9 4 (0.10%) Oracle ERP
9 4 (0.10%) SAP CO
9 4 (0.10%) SAP FI/CO
9 4 (0.10%) Sentinel
9 4 (0.10%) SystmOne
Cloud Services
1 409 (10.63%) Microsoft Azure
2 319 (8.29%) Office 365
3 260 (6.76%) Amazon AWS
4 121 (3.14%) SaaS
5 97 (2.52%) IaaS
6 73 (1.90%) PaaS
7 66 (1.72%) Cloud Computing
8 59 (1.53%) Azure Active Directory
9 34 (0.88%) Amazon EC2
9 34 (0.88%) Amazon S3
9 34 (0.88%) AWS CloudFormation
10 33 (0.86%) Virtual Private Cloud
11 28 (0.73%) Amazon CloudWatch
12 25 (0.65%) GitHub
12 25 (0.65%) Google Cloud Platform
13 22 (0.57%) Dynamics 365
14 18 (0.47%) Mimecast
15 17 (0.44%) Salesforce Sales Cloud
15 17 (0.44%) Salesforce Service Cloud
16 13 (0.34%) Slack
Communications & Networking
1 298 (7.74%) Firewall
2 261 (6.78%) WAN
3 257 (6.68%) LAN
4 131 (3.40%) DNS
5 130 (3.38%) VPN
6 117 (3.04%) Network Security
7 113 (2.94%) SAN
8 108 (2.81%) TCP/IP
9 107 (2.78%) Internet
10 89 (2.31%) DHCP
11 82 (2.13%) Wireless
12 77 (2.00%) VLAN
13 76 (1.98%) Skype
14 75 (1.95%) VoIP
15 73 (1.90%) Cisco Nexus
16 69 (1.79%) Cisco IOS
17 67 (1.74%) Wi-Fi
18 64 (1.66%) BGP
19 51 (1.33%) Wireshark
20 47 (1.22%) NX-OS
Database & Business Intelligence
1 335 (8.71%) SQL Server
2 65 (1.69%) Oracle Database
3 60 (1.56%) Relational Database
4 51 (1.33%) MySQL
5 45 (1.17%) SQL Server 2008
6 41 (1.07%) Amazon RDS
7 39 (1.01%) Data Warehouse
8 36 (0.94%) PostgreSQL
9 31 (0.81%) Azure SQL Database
9 31 (0.81%) Big Data
10 29 (0.75%) SQL Server Integration Services
10 29 (0.75%) SQL Server Reporting Services
11 27 (0.70%) Oracle Database 11g
12 23 (0.60%) Amazon DynamoDB
12 23 (0.60%) NoSQL
13 22 (0.57%) BusinessObjects
13 22 (0.57%) Oracle Database 12c
14 20 (0.52%) Oracle Reports
15 18 (0.47%) Hadoop
15 18 (0.47%) Power BI
Development Applications
1 71 (1.85%) JIRA
2 40 (1.04%) Visual Studio
2 40 (1.04%) VSS/SourceSafe
3 34 (0.88%) Jenkins
4 31 (0.81%) MSI
5 26 (0.68%) Git (software)
6 24 (0.62%) Team Foundation Server
7 15 (0.39%) Visual Studio Team System
8 14 (0.36%) Maven
9 12 (0.31%) Atlassian Bamboo
10 11 (0.29%) GitLab
11 9 (0.23%) Bitbucket
12 7 (0.18%) Oracle APEX
13 6 (0.16%) CF BOSH
13 6 (0.16%) Sonatype Nexus
14 5 (0.13%) Hudson
14 5 (0.13%) Octopus Deploy
15 4 (0.10%) CocoaPods
15 4 (0.10%) IntelliJ
15 4 (0.10%) JUnit
General
1 793 (20.61%) Finance
2 239 (6.21%) Banking
3 194 (5.04%) Retail
4 182 (4.73%) Telecoms
5 98 (2.55%) Legal
6 93 (2.42%) Marketing
7 87 (2.26%) Law
8 65 (1.69%) Investment Banking
9 64 (1.66%) Publishing
10 57 (1.48%) Manufacturing
11 49 (1.27%) Billing
12 42 (1.09%) Back Office
13 38 (0.99%) Advertising
14 30 (0.78%) French Language
15 25 (0.65%) Electronics
15 25 (0.65%) Games
16 22 (0.57%) Financial Institution
17 20 (0.52%) Local Government
18 19 (0.49%) Aerospace
19 16 (0.42%) Spanish Language
Job Titles
1 824 (21.41%) Analyst
2 492 (12.79%) Service Manager
3 340 (8.84%) Service Analyst
4 331 (8.60%) IT Manager
5 252 (6.55%) Architect
6 241 (6.26%) Support Engineer
7 238 (6.19%) Support Analyst
8 202 (5.25%) Infrastructure Engineer
9 193 (5.02%) Delivery Manager
10 186 (4.83%) Service Desk Analyst
11 176 (4.57%) Consultant
12 168 (4.37%) IT Analyst
13 166 (4.31%) IT Services Manager
14 161 (4.18%) Services Delivery Manager
15 147 (3.82%) IT Support
16 124 (3.22%) Applications Support
17 123 (3.20%) IT Engineer
18 114 (2.96%) Developer
19 110 (2.86%) Network Engineer
20 105 (2.73%) Desktop Support
Libraries, Frameworks & Software Standards
1 187 (4.86%) Middleware
2 145 (3.77%) Web Services
3 136 (3.53%) .NET
4 118 (3.07%) HTML
5 106 (2.75%) CSS
6 103 (2.68%) XML
7 84 (2.18%) AngularJS
8 51 (1.33%) REST
9 45 (1.17%) SOAP
10 36 (0.94%) HTML5
11 28 (0.73%) Oracle Fusion
12 27 (0.70%) Node.js
12 27 (0.70%) Spring
13 23 (0.60%) .NET Framework
14 20 (0.52%) J2EE
15 19 (0.49%) RabbitMQ
16 17 (0.44%) RESTful
16 17 (0.44%) Visualforce
17 16 (0.42%) Software Packaging
18 15 (0.39%) Ajax
Miscellaneous
1 524 (13.62%) Analytical Skills
2 416 (10.81%) Data Centre
3 364 (9.46%) Management Information System
4 273 (7.09%) Self-Motivation
5 120 (3.12%) CMDB
6 111 (2.88%) Private Cloud
7 88 (2.29%) User Experience
7 88 (2.29%) Virtual Team
8 86 (2.23%) Public Cloud
9 66 (1.72%) Hybrid Cloud
10 60 (1.56%) Video Conferencing
11 55 (1.43%) Enterprise Software
12 54 (1.40%) Driving Licence
13 45 (1.17%) Clustering
14 44 (1.14%) CESG
15 39 (1.01%) PMI
16 35 (0.91%) NHS
17 33 (0.86%) Blackberry
18 29 (0.75%) iPhone
18 29 (0.75%) Replication
Operating Systems
1 969 (25.18%) Windows
2 409 (10.63%) Windows Server
3 408 (10.60%) Linux
4 228 (5.93%) Windows 7
5 216 (5.61%) Windows Server 2008
6 208 (5.41%) Windows 10
7 183 (4.76%) Unix
8 178 (4.63%) Windows Server 2012
9 94 (2.44%) Red Hat Enterprise Linux
10 56 (1.46%) Windows Server 2003
11 52 (1.35%) Apple iOS
12 44 (1.14%) Mac OS X
13 43 (1.12%) Windows 8
14 39 (1.01%) Android
15 30 (0.78%) Ubuntu
16 18 (0.47%) CentOS
17 17 (0.44%) Solaris
18 16 (0.42%) Windows XP
19 12 (0.31%) zOS
20 11 (0.29%) AIX
Processes & Methodologies
1 2,455 (63.80%) ITIL
2 1,171 (30.43%) ITSM
3 873 (22.69%) Service Delivery
4 680 (17.67%) Incident Management
5 670 (17.41%) Agile Software Development
6 614 (15.96%) Problem-Solving
7 579 (15.05%) Project Management
8 566 (14.71%) Problem Management
9 488 (12.68%) ITIL V3
10 456 (11.85%) Change Management
11 373 (9.69%) Stakeholder Management
12 321 (8.34%) Continuous Improvement
13 295 (7.67%) Mentoring
14 286 (7.43%) PRINCE2
15 270 (7.02%) Information Security
16 267 (6.94%) DevOps
17 265 (6.89%) IT Strategy
18 256 (6.65%) Root Cause Analysis
19 242 (6.29%) Infrastructure Engineering
20 239 (6.21%) Coaching
Programming Languages
1 361 (9.38%) SQL
2 220 (5.72%) PowerShell
3 190 (4.94%) Java
4 158 (4.11%) JavaScript
5 131 (3.40%) Python
6 76 (1.98%) C
7 74 (1.92%) Bash Shell
8 69 (1.79%) C#
9 49 (1.27%) Shell Script
10 31 (0.81%) T-SQL
11 29 (0.75%) Apex Code
12 21 (0.55%) PL/SQL
13 18 (0.47%) Perl
14 13 (0.34%) C++
14 13 (0.34%) TypeScript
15 12 (0.31%) Ruby
16 10 (0.26%) AWK
16 10 (0.26%) PHP
17 8 (0.21%) Java 8
17 8 (0.21%) JCL
Qualifications
1 388 (10.08%) Degree
2 336 (8.73%) Security Cleared
3 296 (7.69%) ITIL Certification
4 187 (4.86%) Microsoft Certification
5 180 (4.68%) SC Cleared
6 172 (4.47%) Cisco Certification
7 150 (3.90%) DV Cleared
8 128 (3.33%) CISSP
9 107 (2.78%) CCNA
10 95 (2.47%) Computer Science Degree
11 92 (2.39%) CCNP
12 86 (2.23%) MCSA
13 82 (2.13%) MCSE
14 74 (1.92%) ITIL Foundation Certificate
15 63 (1.64%) PMI Certification
16 52 (1.35%) MCP
17 51 (1.33%) ISEB
18 44 (1.14%) CISM
19 42 (1.09%) CISA
19 42 (1.09%) Network+ Certification
Quality Assurance & Compliance
1 588 (15.28%) SLA
2 204 (5.30%) ISO/IEC 27001
3 156 (4.05%) GDPR
4 147 (3.82%) PMO
5 89 (2.31%) QA
6 81 (2.10%) ISO/IEC 20000
7 56 (1.46%) COBIT
8 42 (1.09%) Cyber Essentials
8 42 (1.09%) Data Quality
9 37 (0.96%) ISO 9001
10 33 (0.86%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 30 (0.78%) PCI DSS
12 17 (0.44%) GPG13
13 7 (0.18%) Cyber Essentials PLUS
14 5 (0.13%) BS25999
14 5 (0.13%) ISO 22301
14 5 (0.13%) NIST 800
14 5 (0.13%) PMBOK
14 5 (0.13%) Sarbanes-Oxley
15 4 (0.10%) Disclosure Scotland
System Software
1 653 (16.97%) Active Directory
2 404 (10.50%) VMware Infrastructure
3 183 (4.76%) Hyper-V
4 97 (2.52%) VMware ESXi
5 71 (1.85%) Virtual Machines
6 57 (1.48%) vSphere
7 43 (1.12%) XenApp
8 42 (1.09%) Microsoft App-V
9 38 (0.99%) Docker
10 29 (0.75%) Virtual Servers
11 28 (0.73%) XenDesktop
12 25 (0.65%) Virtual Desktop
13 22 (0.57%) Xen
14 21 (0.55%) BitLocker
15 18 (0.47%) Firmware
16 16 (0.42%) VMware NSX
17 14 (0.36%) NFS
18 10 (0.26%) Samba
18 10 (0.26%) VirtualBox
19 9 (0.23%) Terminal Services
Systems Management
1 210 (5.46%) SCCM
2 108 (2.81%) Puppet
3 88 (2.29%) Ansible
4 82 (2.13%) Nagios
5 68 (1.77%) SCOM
6 55 (1.43%) vCenter Server
7 44 (1.14%) Opscode Chef
8 41 (1.07%) Kubernetes
8 41 (1.07%) Opsview
9 40 (1.04%) Cisco LMS
10 35 (0.91%) Terraform
11 29 (0.75%) WSUS
12 28 (0.73%) Microsoft Intune
13 26 (0.68%) Oracle Enterprise Manager
14 22 (0.57%) Backup Exec
14 22 (0.57%) SCVMM
15 17 (0.44%) Cisco CUCM
16 16 (0.42%) Single Sign-On
17 14 (0.36%) Microsoft Data Protection Manager
17 14 (0.36%) ZABBIX
Vendors
1 970 (25.21%) Microsoft
2 527 (13.70%) VMware
3 447 (11.62%) ServiceNow
4 327 (8.50%) Cisco
5 258 (6.70%) Citrix
6 245 (6.37%) Oracle
7 144 (3.74%) HP
8 132 (3.43%) Remedy
9 128 (3.33%) BMC
10 102 (2.65%) Red Hat
11 101 (2.62%) IBM
12 78 (2.03%) SAP
13 66 (1.72%) NetApp
13 66 (1.72%) Salesforce.com
14 62 (1.61%) SolarWinds
15 57 (1.48%) CheckPoint
16 54 (1.40%) Ivanti
17 51 (1.33%) Google
18 49 (1.27%) Juniper
19 48 (1.25%) Sun