Period
to 22 September 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 22 September 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
22 Sep 2018
Same period 2017 Same period 2016
Rank 136 156 134
Rank change year-on-year +20 -22 -17
Permanent jobs citing Service Management 3,848 3,818 4,649
As % of all permanent IT jobs advertised in England 2.48% 2.30% 2.54%
As % of the Processes & Methodologies category 2.72% 2.51% 2.79%
Number of salaries quoted 2,647 2,719 3,488
England median annual salary £47,500 £47,500 £47,500
10th Percentile £25,000 £26,250 £25,750
90th Percentile £75,000 £77,500 £75,000
UK median annual salary £45,500 £47,500 £46,000
% change year-on-year -4.21% +3.26% -3.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 141,408 151,885 166,394
As % of all permanent IT jobs advertised in England 91.07% 91.54% 90.91%
Number of salaries quoted 113,406 120,758 140,303
England median annual salary £50,100 £50,000 £50,000
Median salary % change year-on-year +0.20% - +5.26%
10th Percentile £29,750 £28,500 £27,750
90th Percentile £83,750 £80,000 £78,750
UK median annual salary £50,000 £50,000 £48,000
% change year-on-year - +4.17% +1.05%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 22 September 2018.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 22 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -48 1,243 £55,000 - 114
South East +85 866 £47,500 +5.56% 78
North of England +40 705 £40,000 - 67
Midlands +46 511 £42,500 -5.56% 44
West Midlands +39 382 £45,000 -5.26% 32
North West +31 372 £42,500 -5.56% 22
South West +20 328 £43,500 -3.33% 46
Yorkshire +44 281 £40,000 +8.87% 36
East of England -25 169 £55,000 +15.79% 33
East Midlands +50 128 £37,500 -14.77% 12
North East -6 52 £40,000 +9.59% 9
Service Management
UK

For the 6 months to 22 September 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 2,487 (64.63%) ITIL
2 1,189 (30.90%) ITSM
3 963 (25.03%) Microsoft
4 957 (24.87%) Windows
5 852 (22.14%) Finance
6 845 (21.96%) Service Delivery
7 702 (18.24%) Incident Management
8 652 (16.94%) Active Directory
9 617 (16.03%) Problem-Solving
10 613 (15.93%) Problem Management
11 610 (15.85%) SLA
12 604 (15.70%) Agile Software Development
13 555 (14.42%) Project Management
14 544 (14.14%) ITIL V3
15 535 (13.90%) Analytical Skills
16 506 (13.15%) ServiceNow
17 501 (13.02%) VMware
18 471 (12.24%) Change Management
19 429 (11.15%) Degree
20 407 (10.58%) VMware Infrastructure
21 404 (10.50%) SQL
22 402 (10.45%) Data Centre
23 391 (10.16%) Microsoft Azure
23 391 (10.16%) Management Information System
24 384 (9.98%) Windows Server
25 369 (9.59%) Stakeholder Management
26 362 (9.41%) Cisco
27 356 (9.25%) Security Cleared
28 353 (9.17%) Linux
29 349 (9.07%) Microsoft Office

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 190 (4.94%) SharePoint
2 164 (4.26%) MS Exchange
3 123 (3.20%) IIS
4 94 (2.44%) Skype for Business
5 86 (2.23%) Exchange Server 2013
6 52 (1.35%) Exchange Server 2010
7 51 (1.33%) Confluence
8 49 (1.27%) CMS
9 48 (1.25%) Tomcat
10 38 (0.99%) JBoss
11 30 (0.78%) WebLogic
12 27 (0.70%) SharePoint 2013
13 26 (0.68%) WebSphere
14 22 (0.57%) Exchange Server 2007
14 22 (0.57%) SharePoint Server
15 17 (0.44%) Apache
15 17 (0.44%) Apache Spark
16 14 (0.36%) BizTalk Server
16 14 (0.36%) MQSeries
17 13 (0.34%) OpenStack
Applications
1 349 (9.07%) Microsoft Office
2 204 (5.30%) Microsoft Excel
3 110 (2.86%) Microsoft PowerPoint
4 62 (1.61%) MS Visio
5 52 (1.35%) Microsoft Project
6 26 (0.68%) Spreadsheet
7 5 (0.13%) Acrobat
8 1 (0.026%) Adobe After Effects
8 1 (0.026%) Adobe Premiere
8 1 (0.026%) Avid Media Composer
8 1 (0.026%) Chatbot
8 1 (0.026%) Final Cut Pro
8 1 (0.026%) SPSS
Business Applications
1 83 (2.16%) Remedy ITSM
2 25 (0.65%) Dynamics CRM
3 23 (0.60%) Dynamics AX
4 19 (0.49%) assyst
5 11 (0.29%) Salesforce.com CRM
6 10 (0.26%) SAP BPC
6 10 (0.26%) SAP Hybris
7 9 (0.23%) Orchard Housing
8 8 (0.21%) Line 500
8 8 (0.21%) Sage X3
9 7 (0.18%) Sentinel
10 6 (0.16%) Magento
10 6 (0.16%) NetSuite
10 6 (0.16%) Oracle Applications
10 6 (0.16%) Oracle EBS
10 6 (0.16%) Oracle Receivables
11 5 (0.13%) Dynamics NAV
11 5 (0.13%) Eloqua
11 5 (0.13%) MetaTrader
11 5 (0.13%) Unit4 Business World
Cloud Services
1 391 (10.16%) Microsoft Azure
2 292 (7.59%) Office 365
3 263 (6.83%) Amazon AWS
4 109 (2.83%) SaaS
5 94 (2.44%) IaaS
6 62 (1.61%) PaaS
7 31 (0.81%) Azure Active Directory
8 30 (0.78%) AWS CloudFormation
9 27 (0.70%) Cloud Computing
10 22 (0.57%) Amazon EC2
10 22 (0.57%) Amazon S3
11 21 (0.55%) Dynamics 365
12 20 (0.52%) Virtual Private Cloud
13 19 (0.49%) GitHub
14 18 (0.47%) Slack
15 15 (0.39%) Amazon CloudWatch
16 14 (0.36%) Google Cloud Platform
17 11 (0.29%) Mimecast
18 7 (0.18%) Amazon ELB
18 7 (0.18%) OpenShift
Communications & Networking
1 277 (7.20%) Firewall
2 266 (6.91%) WAN
3 255 (6.63%) LAN
4 162 (4.21%) DNS
5 141 (3.66%) Internet
6 140 (3.64%) VPN
7 130 (3.38%) TCP/IP
8 103 (2.68%) SAN
9 95 (2.47%) DHCP
10 85 (2.21%) Network Security
11 83 (2.16%) Skype
12 81 (2.10%) Cisco Nexus
13 79 (2.05%) Wireless
14 75 (1.95%) Cisco IOS
15 71 (1.85%) VoIP
15 71 (1.85%) Wi-Fi
16 67 (1.74%) BGP
17 58 (1.51%) VLAN
18 55 (1.43%) NX-OS
19 52 (1.35%) Wireshark
Database & Business Intelligence
1 345 (8.97%) SQL Server
2 77 (2.00%) Relational Database
3 60 (1.56%) MySQL
4 51 (1.33%) SQL Server Integration Services
5 50 (1.30%) Data Warehouse
6 46 (1.20%) Big Data
7 43 (1.12%) Oracle Database
8 42 (1.09%) SQL Server 2008
8 42 (1.09%) SQL Server Reporting Services
9 36 (0.94%) NoSQL
10 32 (0.83%) BusinessObjects
11 27 (0.70%) Amazon RDS
12 26 (0.68%) RDBMS
13 25 (0.65%) PostgreSQL
14 24 (0.62%) SQL Server Analysis Services
15 22 (0.57%) Oracle Reports
16 21 (0.55%) Hadoop
16 21 (0.55%) SQL Server 2012
17 20 (0.52%) MongoDB
18 19 (0.49%) Power BI
Development Applications
1 88 (2.29%) JIRA
2 56 (1.46%) VSS/SourceSafe
3 50 (1.30%) Jenkins
4 44 (1.14%) Team Foundation Server
5 42 (1.09%) Visual Studio
6 27 (0.70%) Git (software)
7 23 (0.60%) MSI
8 19 (0.49%) Eclipse
9 17 (0.44%) Bitbucket
10 16 (0.42%) Atlassian Bamboo
10 16 (0.42%) Maven
11 12 (0.31%) JUnit
12 11 (0.29%) TeamCity
13 10 (0.26%) Selenium
13 10 (0.26%) Visual Studio Team System
14 8 (0.21%) Octopus Deploy
14 8 (0.21%) Subversion
15 7 (0.18%) GitLab
15 7 (0.18%) Oracle APEX
16 6 (0.16%) gulp
General
1 852 (22.14%) Finance
2 239 (6.21%) Retail
3 223 (5.80%) Banking
4 219 (5.69%) Telecoms
5 121 (3.14%) Law
6 106 (2.75%) Marketing
7 87 (2.26%) Legal
8 72 (1.87%) Publishing
9 71 (1.85%) Investment Banking
10 65 (1.69%) Billing
11 62 (1.61%) Manufacturing
12 50 (1.30%) Back Office
13 38 (0.99%) Advertising
14 36 (0.94%) Games
15 35 (0.91%) Financial Institution
16 33 (0.86%) Electronics
17 26 (0.68%) Local Government
18 19 (0.49%) French Language
19 18 (0.47%) Retail Banking
20 10 (0.26%) Military
Job Titles
1 880 (22.87%) Analyst
2 469 (12.19%) Service Manager
3 347 (9.02%) Service Analyst
4 299 (7.77%) IT Manager
5 274 (7.12%) Support Analyst
6 250 (6.50%) Architect
7 213 (5.54%) Service Desk Analyst
8 188 (4.89%) Consultant
9 176 (4.57%) Support Engineer
10 171 (4.44%) Delivery Manager
11 154 (4.00%) Infrastructure Engineer
12 151 (3.92%) IT Services Manager
13 144 (3.74%) IT Analyst
14 143 (3.72%) Services Delivery Manager
15 129 (3.35%) Developer
16 128 (3.33%) IT Support
17 126 (3.27%) Applications Support
18 112 (2.91%) Network Engineer
19 107 (2.78%) Incident Manager
20 104 (2.70%) Team Leader
Libraries, Frameworks & Software Standards
1 148 (3.85%) Web Services
2 144 (3.74%) Middleware
2 144 (3.74%) XML
3 136 (3.53%) HTML
4 123 (3.20%) CSS
5 120 (3.12%) .NET
6 77 (2.00%) AngularJS
7 48 (1.25%) REST
8 42 (1.09%) HTML5
8 42 (1.09%) SOAP
9 29 (0.75%) .NET Framework
10 25 (0.65%) LDAP
10 25 (0.65%) SAML
11 22 (0.57%) Ajax
12 21 (0.55%) Spring
13 20 (0.52%) J2EE
14 19 (0.49%) Oracle Fusion
15 18 (0.47%) Node.js
16 17 (0.44%) RabbitMQ
17 16 (0.42%) JDBC
Miscellaneous
1 535 (13.90%) Analytical Skills
2 402 (10.45%) Data Centre
3 391 (10.16%) Management Information System
4 286 (7.43%) Self-Motivation
5 134 (3.48%) Computer Science
6 128 (3.33%) CMDB
7 104 (2.70%) Private Cloud
8 102 (2.65%) Virtual Team
9 95 (2.47%) User Experience
10 68 (1.77%) Enterprise Software
11 67 (1.74%) Public Cloud
12 56 (1.46%) Blackberry
12 56 (1.46%) Video Conferencing
13 52 (1.35%) Hybrid Cloud
14 50 (1.30%) iPad
15 49 (1.27%) iPhone
16 42 (1.09%) Driving Licence
17 39 (1.01%) CESG
18 38 (0.99%) Fintech
19 36 (0.94%) Mobile App
Operating Systems
1 957 (24.87%) Windows
2 384 (9.98%) Windows Server
3 353 (9.17%) Linux
4 241 (6.26%) Windows 7
5 191 (4.96%) Windows 10
6 189 (4.91%) Unix
7 167 (4.34%) Windows Server 2012
8 156 (4.05%) Windows Server 2008
9 74 (1.92%) Red Hat Enterprise Linux
10 57 (1.48%) Mac OS X
11 43 (1.12%) Apple iOS
12 42 (1.09%) Windows 8
13 41 (1.07%) Android
14 34 (0.88%) Windows Server 2003
15 29 (0.75%) CentOS
16 19 (0.49%) Ubuntu
17 16 (0.42%) Windows XP
18 15 (0.39%) Solaris
19 11 (0.29%) AIX
20 10 (0.26%) Windows Mobile
Processes & Methodologies
1 2,487 (64.63%) ITIL
2 1,189 (30.90%) ITSM
3 845 (21.96%) Service Delivery
4 702 (18.24%) Incident Management
5 617 (16.03%) Problem-Solving
6 613 (15.93%) Problem Management
7 604 (15.70%) Agile Software Development
8 555 (14.42%) Project Management
9 544 (14.14%) ITIL V3
10 471 (12.24%) Change Management
11 369 (9.59%) Stakeholder Management
12 322 (8.37%) Continuous Improvement
13 311 (8.08%) PRINCE2
14 275 (7.15%) DevOps
15 263 (6.83%) Root Cause Analysis
16 235 (6.11%) IT Strategy
17 233 (6.06%) Information Security
18 225 (5.85%) Mentoring
19 223 (5.80%) Configuration Management
20 222 (5.77%) Service Design
Programming Languages
1 404 (10.50%) SQL
2 239 (6.21%) PowerShell
3 191 (4.96%) JavaScript
4 154 (4.00%) Java
5 132 (3.43%) Python
6 78 (2.03%) Bash Shell
7 71 (1.85%) C
8 55 (1.43%) C#
9 51 (1.33%) T-SQL
10 49 (1.27%) Shell Script
11 33 (0.86%) Perl
12 24 (0.62%) Ruby
13 17 (0.44%) PL/SQL
14 13 (0.34%) VB
15 11 (0.29%) PHP
16 9 (0.23%) Apex Code
16 9 (0.23%) TypeScript
16 9 (0.23%) VBA
17 8 (0.21%) C++
18 7 (0.18%) JCL
Qualifications
1 429 (11.15%) Degree
2 356 (9.25%) Security Cleared
3 291 (7.56%) ITIL Certification
4 201 (5.22%) Microsoft Certification
5 183 (4.76%) Cisco Certification
6 179 (4.65%) SC Cleared
7 134 (3.48%) DV Cleared
8 113 (2.94%) CCNA
9 108 (2.81%) Computer Science Degree
10 106 (2.75%) CCNP
11 101 (2.62%) CISSP
12 94 (2.44%) MCSE
13 85 (2.21%) MCSA
14 80 (2.08%) ITIL Foundation Certificate
15 73 (1.90%) PMI Certification
16 66 (1.72%) ISEB
16 66 (1.72%) MCP
17 59 (1.53%) Network+ Certification
18 53 (1.38%) PMP
19 42 (1.09%) MCITP
Quality Assurance & Compliance
1 610 (15.85%) SLA
2 179 (4.65%) ISO/IEC 27001
3 121 (3.14%) PMO
4 96 (2.49%) GDPR
4 96 (2.49%) QA
5 65 (1.69%) ISO/IEC 20000
6 64 (1.66%) COBIT
7 61 (1.59%) Data Quality
8 47 (1.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 44 (1.14%) Cyber Essentials
10 38 (0.99%) PCI DSS
11 26 (0.68%) ISO 9001
12 22 (0.57%) GPG13
13 9 (0.23%) Cyber Essentials PLUS
14 8 (0.21%) ISO/IEC 19770
15 7 (0.18%) PMBOK
16 6 (0.16%) Government Security Classifications
16 6 (0.16%) ISO 22301
17 5 (0.13%) ISO 14001
18 4 (0.10%) NIST 800
System Software
1 652 (16.94%) Active Directory
2 407 (10.58%) VMware Infrastructure
3 167 (4.34%) Hyper-V
4 81 (2.10%) VMware ESXi
5 70 (1.82%) vSphere
6 62 (1.61%) Virtual Machines
7 39 (1.01%) Virtual Desktop
8 37 (0.96%) Docker
9 32 (0.83%) Microsoft App-V
10 31 (0.81%) Virtual Servers
11 25 (0.65%) XenApp
11 25 (0.65%) XenDesktop
12 21 (0.55%) BitLocker
13 19 (0.49%) Xen
14 15 (0.39%) Terminal Services
15 13 (0.34%) Firmware
16 10 (0.26%) NFS
16 10 (0.26%) VMware NSX
17 7 (0.18%) Samba
17 7 (0.18%) XenServer
Systems Management
1 231 (6.00%) SCCM
2 92 (2.39%) Nagios
3 90 (2.34%) Puppet
4 78 (2.03%) Ansible
4 78 (2.03%) vCenter Server
5 51 (1.33%) SCOM
6 48 (1.25%) Opsview
7 47 (1.22%) Cisco LMS
8 46 (1.20%) Opscode Chef
9 45 (1.17%) Terraform
10 36 (0.94%) Kubernetes
11 27 (0.70%) SCVMM
12 20 (0.52%) Single Sign-On
13 18 (0.47%) Cisco IPCC
13 18 (0.47%) WSUS
14 17 (0.44%) vRealize
15 15 (0.39%) NetBackup
16 14 (0.36%) Backup Exec
16 14 (0.36%) Oracle Enterprise Manager
16 14 (0.36%) ZABBIX
Vendors
1 963 (25.03%) Microsoft
2 506 (13.15%) ServiceNow
3 501 (13.02%) VMware
4 362 (9.41%) Cisco
5 292 (7.59%) Citrix
6 258 (6.70%) Oracle
7 150 (3.90%) BMC
8 144 (3.74%) Remedy
9 133 (3.46%) HP
10 122 (3.17%) SAP
11 97 (2.52%) SolarWinds
12 93 (2.42%) Fortinet
13 91 (2.36%) IBM
14 76 (1.98%) Red Hat
15 65 (1.69%) Salesforce.com
16 61 (1.59%) Apple
17 60 (1.56%) CheckPoint
18 58 (1.51%) F5
19 52 (1.35%) NetApp
20 50 (1.30%) Huawei