Job Vacancy Trend Salary Trend Salary Histogram Job Locations Skill Sets
Period
to 23 July 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 July 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
23 Jul 2017		 Same period 2016 Same period 2015
Rank 157 133 115
Rank change year-on-year -24 -18 +29
Permanent jobs citing Service Management 3714 4788 5470
As % of all permanent IT jobs advertised in England 2.23% 2.52% 2.64%
As % of the Processes & Methodologies category 2.49% 2.83% 3.00%
Number of salaries quoted 2668 3539 4142
England median annual salary £47,500 £47,500 £48,000
Median salary % change year-on-year - -1.04% +1.05%
10th Percentile £26,250 £26,250 £26,250
90th Percentile £77,875 £77,500 £75,000
UK median annual salary £47,500 £47,500 £48,000
% change year-on-year - -1.04% +1.05%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process and methodology skills.

Process & Methodology Skills
England
Permanent job vacancies with a requirement for process and methodology skills 149455 169064 182174
As % of all permanent IT job vacancies advertised in England 89.75% 88.94% 87.80%
Number of salaries quoted 120589 142359 149675
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,750 £28,000 £27,500
90th Percentile £80,000 £78,750 £76,250
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 23 July 2017.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 23 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Permanent
IT Job Ads		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Job
Vacancies
London -2 1664 £55,000 - 75
North of England -45 601 £41,500 -2.35% 51
South East -28 584 £45,000 -10.00% 36
Midlands -63 341 £44,000 +4.54% 33
North West -31 327 £45,000 - 19
South West -11 273 £45,000 +8.43% 10
West Midlands -44 258 £46,029 +5.81% 28
Yorkshire -26 241 £37,500 -10.71% 24
East of England -46 234 £47,500 - 12
East Midlands -57 78 £42,500 +6.25% 5
North East +1 33 £36,500 -12.05% 8
Service Management
UK

For the 6 months to 23 July 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Management.

1 2405 (64.75%) ITIL
2 992 (26.71%) Finance
3 944 (25.42%) ITSM
4 863 (23.24%) Windows
5 796 (21.43%) Service Delivery
6 760 (20.46%) Microsoft
7 558 (15.02%) Project Management
8 518 (13.95%) SLA
9 509 (13.70%) Change Management
10 495 (13.33%) Active Directory
11 494 (13.30%) Agile Software Development
12 459 (12.36%) Problem Management
13 435 (11.71%) ITIL V3
14 421 (11.34%) Incident Management
15 413 (11.12%) Continuous Improvement
16 405 (10.90%) Microsoft Office
17 399 (10.74%) Degree
18 397 (10.69%) VMware
19 381 (10.26%) Stakeholder Management
20 354 (9.53%) Management Information System
21 353 (9.50%) SQL
22 352 (9.48%) Analytical Skills
23 345 (9.29%) ServiceNow
24 333 (8.97%) Banking
25 327 (8.80%) Cisco
26 320 (8.62%) PRINCE2
27 311 (8.37%) Linux
28 305 (8.21%) ITIL Certification
29 300 (8.08%) Windows 7
30 294 (7.92%) Windows Server

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 249 (6.70%) MS Exchange
2 160 (4.31%) SharePoint
3 133 (3.58%) Exchange Server 2010
4 109 (2.93%) Skype for Business
5 92 (2.48%) IIS
6 55 (1.48%) Tomcat
7 47 (1.27%) JBoss
8 40 (1.08%) WebLogic
9 38 (1.02%) Apache
10 36 (0.97%) Confluence
11 30 (0.81%) IBM Notes
12 28 (0.75%) SharePoint 2013
13 27 (0.73%) WebSphere
14 21 (0.57%) Exchange Server 2007
15 20 (0.54%) CMS
16 19 (0.51%) BizTalk Server
17 18 (0.48%) Oracle SOA Suite
18 17 (0.46%) Blackberry Enterprise Server
19 12 (0.32%) Exchange Server 2013
20 10 (0.27%) OpenStack
Applications
1 405 (10.90%) Microsoft Office
2 110 (2.96%) Microsoft Excel
3 64 (1.72%) Microsoft PowerPoint
4 49 (1.32%) Microsoft Project
4 49 (1.32%) MS Visio
5 22 (0.59%) Spreadsheet
6 1 (0.027%) Acrobat
6 1 (0.027%) AutoCAD
6 1 (0.027%) InfoPath
Business Applications
1 92 (2.48%) Remedy ITSM
2 36 (0.97%) Dynamics CRM
3 25 (0.67%) assyst
4 16 (0.43%) SAP CO
4 16 (0.43%) SAP FI
4 16 (0.43%) SAP FI/CO
4 16 (0.43%) Workfront
5 13 (0.35%) Dynamics AX
6 11 (0.30%) Dynamics NAV
6 11 (0.30%) SAP MM
6 11 (0.30%) SAP SD
7 9 (0.24%) Maximo
7 9 (0.24%) MetaTrader
7 9 (0.24%) SAP HR
8 8 (0.22%) Primavera
9 7 (0.19%) SAP PM
9 7 (0.19%) SAP QM
10 6 (0.16%) Salesforce.com CRM
10 6 (0.16%) SAP SRM
11 5 (0.13%) Remedy AR System
Cloud Services
1 200 (5.39%) Office 365
2 171 (4.60%) Microsoft Azure
3 132 (3.55%) Amazon AWS
4 129 (3.47%) IaaS
5 107 (2.88%) SaaS
6 55 (1.48%) PaaS
7 36 (0.97%) Cloud Computing
8 15 (0.40%) Amazon EC2
9 11 (0.30%) Force.com
10 9 (0.24%) G Suite
11 8 (0.22%) Yammer
12 5 (0.13%) Mimecast
12 5 (0.13%) OneDrive
12 5 (0.13%) Salesforce Service Cloud
13 4 (0.11%) Amazon SQS
13 4 (0.11%) Azure Active Directory
13 4 (0.11%) GitHub
13 4 (0.11%) Google Cloud Platform
13 4 (0.11%) Salesforce Sales Cloud
13 4 (0.11%) Slack
Communications & Networking
1 208 (5.60%) Firewall
1 208 (5.60%) WAN
2 181 (4.87%) DNS
3 170 (4.58%) LAN
4 161 (4.33%) VPN
5 141 (3.80%) Internet
6 133 (3.58%) TCP/IP
7 114 (3.07%) SAN
8 105 (2.83%) Skype
9 99 (2.67%) DHCP
10 76 (2.05%) Network Security
11 71 (1.91%) VoIP
12 56 (1.51%) HTTP
12 56 (1.51%) Wireless
13 55 (1.48%) Unified Communications
14 45 (1.21%) Wi-Fi
15 44 (1.18%) Cisco IOS
16 41 (1.10%) MPLS
17 40 (1.08%) BGP
17 40 (1.08%) Cisco ASA
Database & Business Intelligence
1 246 (6.62%) SQL Server
2 80 (2.15%) MySQL
3 51 (1.37%) BusinessObjects
4 48 (1.29%) Oracle Database
5 42 (1.13%) SQL Server Reporting Services
6 36 (0.97%) DB2
7 33 (0.89%) SQL Server Integration Services
8 31 (0.83%) SAP BW
9 30 (0.81%) SQL Server 2005
10 28 (0.75%) Data Warehouse
11 25 (0.67%) Big Data
12 23 (0.62%) SQL Server 2008
13 18 (0.48%) SQL Server 2012
14 17 (0.46%) BusinessObjects Business Intelligence
14 17 (0.46%) NoSQL
14 17 (0.46%) Relational Database
15 16 (0.43%) GIS
16 15 (0.40%) PostgreSQL
16 15 (0.40%) SQL Server 2000
17 12 (0.32%) MongoDB
Development Applications
1 81 (2.18%) JIRA
2 50 (1.35%) Jenkins
3 40 (1.08%) Team Foundation Server
4 29 (0.78%) Git (software)
5 26 (0.70%) LoadRunner
6 25 (0.67%) Selenium
7 24 (0.65%) Subversion
8 22 (0.59%) Maven
9 21 (0.57%) HP UFT
10 16 (0.43%) SoapUI
11 14 (0.38%) JUnit
12 13 (0.35%) Octopus Deploy
13 12 (0.32%) VSS/SourceSafe
14 11 (0.30%) ClearCase
14 11 (0.30%) JMeter
14 11 (0.30%) Sonatype Nexus
15 10 (0.27%) TeamCity
16 9 (0.24%) Ant
16 9 (0.24%) Cucumber
16 9 (0.24%) MSI
General
1 992 (26.71%) Finance
2 333 (8.97%) Banking
3 275 (7.40%) Retail
4 219 (5.90%) Telecoms
5 156 (4.20%) Legal
6 143 (3.85%) Investment Banking
6 143 (3.85%) Retail Banking
7 88 (2.37%) Law
8 77 (2.07%) Marketing
9 66 (1.78%) Back Office
10 60 (1.62%) Billing
11 54 (1.45%) Manufacturing
12 44 (1.18%) Publishing
13 34 (0.92%) Financial Institution
14 28 (0.75%) Local Government
15 20 (0.54%) Advertising
16 17 (0.46%) International Banking
17 14 (0.38%) German Language
18 13 (0.35%) Pharmaceutical
19 12 (0.32%) Electronics
Job Titles
1 660 (17.77%) Analyst
2 561 (15.11%) Service Manager
3 326 (8.78%) IT Manager
4 246 (6.62%) Service Analyst
5 212 (5.71%) Architect
6 204 (5.49%) Consultant
7 191 (5.14%) IT Services Manager
8 186 (5.01%) Delivery Manager
9 180 (4.85%) Support Engineer
10 172 (4.63%) Services Delivery Manager
11 159 (4.28%) Support Analyst
12 146 (3.93%) Administrator
13 140 (3.77%) Service Desk Analyst
14 131 (3.53%) Applications Support
15 126 (3.39%) Project Manager
16 118 (3.18%) ITIL Manager
17 102 (2.75%) Desktop Support
18 99 (2.67%) Developer
19 95 (2.56%) IT Analyst
20 92 (2.48%) Network Engineer
Libraries, Frameworks & Software Standards
1 171 (4.60%) HTML
2 142 (3.82%) CSS
3 141 (3.80%) Web Services
4 126 (3.39%) .NET
5 120 (3.23%) XML
6 74 (1.99%) SOAP
7 58 (1.56%) J2EE
7 58 (1.56%) Middleware
8 48 (1.29%) REST
9 29 (0.78%) Hibernate
9 29 (0.78%) HTML5
10 28 (0.75%) JSON
11 27 (0.73%) Ajax
11 27 (0.73%) Spring
12 25 (0.67%) .NET Framework
12 25 (0.67%) RESTful
13 21 (0.57%) ASP.NET
14 19 (0.51%) JSP
15 18 (0.48%) jQuery
16 16 (0.43%) Oracle Fusion
Miscellaneous
1 354 (9.53%) Management Information System
2 352 (9.48%) Analytical Skills
3 288 (7.75%) Data Centre
4 166 (4.47%) Computer Science
5 137 (3.69%) User Experience
6 127 (3.42%) CMDB
7 111 (2.99%) Blackberry
8 62 (1.67%) Virtual Team
9 52 (1.40%) Replication
10 50 (1.35%) Mainframe
11 48 (1.29%) NHS
12 44 (1.18%) Enterprise Software
13 38 (1.02%) Reference Data
14 36 (0.97%) iPad
15 33 (0.89%) Pricing Data
16 32 (0.86%) Smartphone
16 32 (0.86%) Video Conferencing
17 31 (0.83%) Public Cloud
18 30 (0.81%) Clustering
19 29 (0.78%) PMI
Operating Systems
1 863 (23.24%) Windows
2 311 (8.37%) Linux
3 300 (8.08%) Windows 7
4 294 (7.92%) Windows Server
5 186 (5.01%) Unix
6 140 (3.77%) Windows Server 2008
7 127 (3.42%) Android
8 122 (3.28%) Windows Server 2012
9 121 (3.26%) Windows 10
10 119 (3.20%) Apple iOS
11 95 (2.56%) Windows Server 2003
12 79 (2.13%) Mac OS X
13 42 (1.13%) Windows XP
14 39 (1.05%) Windows 8
15 38 (1.02%) Red Hat Enterprise Linux
16 20 (0.54%) HPUX
16 20 (0.54%) Mac OS
17 16 (0.43%) Solaris
18 13 (0.35%) AIX
18 13 (0.35%) Windows 2000 Server
Processes & Methodologies
1 2405 (64.75%) ITIL
2 944 (25.42%) ITSM
3 796 (21.43%) Service Delivery
4 558 (15.02%) Project Management
5 509 (13.70%) Change Management
6 494 (13.30%) Agile Software Development
7 459 (12.36%) Problem Management
8 435 (11.71%) ITIL V3
9 421 (11.34%) Incident Management
10 413 (11.12%) Continuous Improvement
11 381 (10.26%) Stakeholder Management
12 320 (8.62%) PRINCE2
13 267 (7.19%) Service Design
14 245 (6.60%) Asset Management
15 241 (6.49%) Information Security
16 197 (5.30%) Configuration Management
17 187 (5.04%) Line Management
18 172 (4.63%) Process Improvement
19 170 (4.58%) Mentoring
20 167 (4.50%) DevOps
Programming Languages
1 353 (9.50%) SQL
2 199 (5.36%) JavaScript
3 193 (5.20%) Java
4 154 (4.15%) PowerShell
5 108 (2.91%) C#
6 80 (2.15%) C
7 70 (1.88%) Python
8 58 (1.56%) Shell Script
9 40 (1.08%) PL/SQL
10 38 (1.02%) Bash Shell
11 36 (0.97%) Perl
12 33 (0.89%) PHP
13 31 (0.83%) VBScript
14 29 (0.78%) T-SQL
15 15 (0.40%) Ruby
16 12 (0.32%) VB
17 8 (0.22%) Apex Code
17 8 (0.22%) COBOL
18 7 (0.19%) SOQL
18 7 (0.19%) XPath
Qualifications
1 399 (10.74%) Degree
2 305 (8.21%) ITIL Certification
3 263 (7.08%) Security Cleared
4 224 (6.03%) Microsoft Certification
5 181 (4.87%) MCSE
6 171 (4.60%) SC Cleared
7 160 (4.31%) Cisco Certification
8 107 (2.88%) CISSP
9 96 (2.58%) CCNA
10 88 (2.37%) CCNP
10 88 (2.37%) ITIL Foundation Certificate
11 80 (2.15%) Computer Science Degree
12 79 (2.13%) DV Cleared
13 77 (2.07%) ISEB
14 75 (2.02%) Citrix Certification
15 74 (1.99%) MCP
16 70 (1.88%) CCA
17 68 (1.83%) CISM
18 63 (1.70%) MCSA
19 61 (1.64%) PMI Certification
Quality Assurance & Compliance
1 518 (13.95%) SLA
2 147 (3.96%) ISO/IEC 27001
3 135 (3.63%) ISO/IEC 20000
4 91 (2.45%) QA
5 68 (1.83%) PCI DSS
6 50 (1.35%) ISO 9001
7 45 (1.21%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
8 35 (0.94%) PMO
9 29 (0.78%) COBIT
10 26 (0.70%) Sarbanes-Oxley
11 25 (0.67%) Data Quality
12 16 (0.43%) Cyber Essentials
13 12 (0.32%) PMBOK
14 11 (0.30%) ISO 22301
15 7 (0.19%) Cyber Essentials PLUS
15 7 (0.19%) GDPR
16 6 (0.16%) ISO 9000
16 6 (0.16%) Solvency II
16 6 (0.16%) SSAE 16
17 5 (0.13%) HL7
System Software
1 495 (13.33%) Active Directory
2 257 (6.92%) VMware Infrastructure
3 90 (2.42%) XenApp
4 85 (2.29%) Hyper-V
5 82 (2.21%) XenDesktop
6 66 (1.78%) VMware ESXi
6 66 (1.78%) vSphere
7 26 (0.70%) Virtual Machines
8 24 (0.65%) Virtual Desktop
9 19 (0.51%) Docker
10 16 (0.43%) Microsoft App-V
10 16 (0.43%) Virtual Servers
11 14 (0.38%) Terminal Services
12 10 (0.27%) Snort
13 9 (0.24%) Terminal Server
13 9 (0.24%) VMware Workstation
14 6 (0.16%) Tivoli Workload Scheduler
15 5 (0.13%) Firmware
15 5 (0.13%) NFS
15 5 (0.13%) VMware Server
Systems Management
1 202 (5.44%) SCCM
2 65 (1.75%) AirWatch
3 48 (1.29%) Puppet
4 46 (1.24%) SCOM
5 39 (1.05%) Nagios
6 37 (1.00%) Tivoli
7 35 (0.94%) Tivoli Storage Manager
8 33 (0.89%) vCenter Server
9 23 (0.62%) Ansible
9 23 (0.62%) WSUS
10 22 (0.59%) Opscode Chef
11 20 (0.54%) Norton AntiVirus
12 17 (0.46%) Microsoft Clustering
12 17 (0.46%) Opsview
12 17 (0.46%) Perfmon
12 17 (0.46%) ZABBIX
13 15 (0.40%) CA Spectrum
13 15 (0.40%) SCVMM
14 14 (0.38%) Backup Exec
14 14 (0.38%) NetBackup
Vendors
1 760 (20.46%) Microsoft
2 397 (10.69%) VMware
3 345 (9.29%) ServiceNow
4 327 (8.80%) Cisco
5 293 (7.89%) Citrix
6 177 (4.77%) Oracle
6 177 (4.77%) Remedy
7 160 (4.31%) HP
8 137 (3.69%) SAP
9 112 (3.02%) Apple
10 89 (2.40%) Juniper
11 82 (2.21%) McAfee
12 81 (2.18%) IBM
13 77 (2.07%) BMC
14 74 (1.99%) AppSense
15 53 (1.43%) Red Hat
16 50 (1.35%) NetApp
17 46 (1.24%) Symantec
18 45 (1.21%) CheckPoint
19 38 (1.02%) EMC
Service Management / Transition Lead
London
Eames Consulting
Salary: £80000 - £95000 per annum
Posted: 2 days ago
IT Service Manager
Ashford, Kent
ARC IT Recruitment Ltd
Salary: £47000 per annum + Plus Bonus and Benefits
Posted: 2 days ago
IT Service Manager
Coventry, West Midlands (County)
ReThink Recruitment
Salary: £50000 - £65000 per annum + BONUS & BENEFITS
Posted: 2 days ago
Service Delivery Analyst
Egham, Surrey
Brightred Resourcing Limited
Salary: From £42,000 to £45,000 per annum Bonus, Pension, Gym Membership etc
Posted: 2 days ago
Service Owner
Portsmouth, Hampshire
NATIONAL AIR TRAFFIC SERVICES (NATS)
Posted: 2 days ago
Senior Support Analyst
Cambridge, Cambridgeshire
EasyWebRecruitment.com
Salary: £38,473 - £42,747 plus benefits
Posted: 2 days ago
IT Support Engineer - Manchester Airport Region - £25,000
Manchester, Lancashire
Senitor Associates
Salary: £25000 per annum + Benefits package
Posted: 2 days ago
IT Service Manager
Manchester, Lancashire
Uniting Ambition
Salary: £50k - 60k per year
Posted: 3 days ago
Presales UNified Communications Consultant - Reading
Reading, Berkshire
Quadratek People Limited
Salary: Unspecified Excellent salary + 10% bonus + car allowance + benefits
Posted: Yesterday
IT Asset Analyst - Newcastle - Global Leader - £35k
Newcastle Upon Tyne, Tyne and Wear
Morson International
Salary: £30000.00 - £40000.00 per annum + Amazing
Posted: 2 days ago
Head of ICT Transition
Newcastle Upon Tyne, Tyne and Wear
IntaPeople
Salary: £65000 - £75000 per annum
Posted: 3 days ago
Incident Manager
Atherstone, Warwickshire
TNT Global IT
Posted: 2 days ago
Support Analyst 20,000 - 25,000
Marlow, Buckinghamshire
Evolution Recruitment Solutions
Salary: 20,000 - 25,000 + benfits
Posted: 2 days ago
Service Delivery Analyst
City, London
Harris Global
Salary: Up to £40,000 per annum with excellent benefits package
Posted: 3 days ago
Service Transition Analyst - ITIL
Bradford, West Yorkshire
Fruition IT Resources Limited
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 3 days ago
Head of Technical Account Management £60K
London
Monarch Recruitment
Salary: £58000 - £60000 per annum
Posted: 4 days ago
Incident Manager
Southampton, Hampshire
Kingfisher IT Services
Salary: Competitive
Posted: 4 days ago
IT Service Lead / Change Manager
Manchester, Lancashire
Uniting Ambition
Salary: £40k - 50k per year
Posted: 3 days ago
Delivery Manager
Bristol, Avon
Colston Consulting
Salary: £50000 - £75000 per annum
Posted: 2 days ago
Infrastructure Manager - Hands on
Wakefield, West Yorkshire
Fruition IT Resources Limited
Salary: £50000 - £55000 per annum + 10% Bonus + Excellent Benefits
Posted: 3 days ago
Service Desk ITSM Tools Specialist
Kettering, Northamptonshire
Global Technology Solutions Ltd
Salary: £28000 - £30000 per annum
Posted: 2 days ago
Desktop Support Analyst
London
ReThink Recruitment
Salary: £27000 - £30000 per annum + Benefits
Posted: 3 days ago
Team Manager - Customer Service Management
London
Monarch Recruitment
Salary: £58000 - £60000 per annum
Posted: 4 days ago
Service Desk Analyst - Legal - 12 mths FTC - £35K
City, London
ComputAppoint
Salary: £30000 - £35000 per annum + Excellent benefits
Posted: 3 days ago
Infrastructure Manager - Sussex
West Sussex
LA International
Salary: £49000 - £525000 per annum + Pension, Medical Childcare
Posted: 5 days ago
Incident Manager (ITSM) - Manchester - £60,000
Manchester, Lancashire
Ashdown IT
Salary: £50000 - £60000 per annum
Posted: 5 days ago
Incident Manager (ITSM) - Chelmsford - £60,000
Chelmsford, Essex
Ashdown IT
Salary: £50000 - £60000 per annum
Posted: 5 days ago
Enterprise Solution Architect
London
Net Talent
Posted: 4 days ago
Technical Lead
Stevenage, Hertfordshire
Vantage Recruitment Solutions Ltd
Salary: Up to £50,000 per annum Excellent Benefits Package
Posted: 3 days ago
Service Desk Manager
Nottingham, Nottinghamshire
EMBS Ltd
Salary: up to £35k
Posted: 5 days ago