Period
to 23 June 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 23 June 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
23 Jun 2018
Same period 2017 Same period 2016
Rank 148 153 138
Rank change year-on-year +5 -15 -21
Permanent jobs citing Service Management 3,818 3,720 4,725
As % of all permanent IT jobs advertised in England 2.35% 2.28% 2.50%
As % of the Processes & Methodologies category 2.59% 2.52% 2.78%
Number of salaries quoted 2,652 2,705 3,531
England median annual salary £47,500 £47,500 £47,500
10th Percentile £25,750 £26,250 £26,250
90th Percentile £77,500 £78,750 £77,500
UK median annual salary £47,500 £47,500 £46,500
% change year-on-year - +2.15% -2.11%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 147,391 147,524 170,096
As % of all permanent IT jobs advertised in England 90.68% 90.57% 90.00%
Number of salaries quoted 119,100 121,038 143,148
England median annual salary £50,000 £50,000 £48,500
Median salary % change year-on-year - +3.09% +2.11%
10th Percentile £29,750 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +1.06%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 23 June 2018.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 23 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -55 1,194 £55,000 +4.27% 110
South East +32 760 £47,500 - 68
North of England +21 655 £42,448 +5.20% 74
Midlands +55 553 £42,500 -4.10% 51
South West +40 440 £42,500 - 39
West Midlands +45 398 £47,000 -1.05% 31
North West +23 375 £42,448 -5.67% 42
Yorkshire +14 235 £42,500 +13.33% 27
East of England -30 199 £47,500 - 23
East Midlands +68 156 £40,000 -6.00% 19
North East -6 45 £40,000 +6.67% 5
Service Management
UK

For the 6 months to 23 June 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 2,569 (67.29%) ITIL
2 1,215 (31.82%) ITSM
3 988 (25.88%) Service Delivery
4 972 (25.46%) Microsoft
5 964 (25.25%) Windows
6 887 (23.23%) Finance
7 633 (16.58%) Problem Management
8 617 (16.16%) Incident Management
8 617 (16.16%) Active Directory
9 605 (15.85%) SLA
10 603 (15.79%) ITIL V3
11 579 (15.17%) Problem-Solving
12 562 (14.72%) Agile Software Development
13 524 (13.72%) Degree
14 517 (13.54%) Analytical Skills
15 514 (13.46%) Change Management
16 492 (12.89%) Project Management
17 459 (12.02%) VMware
18 450 (11.79%) SQL
19 438 (11.47%) ServiceNow
20 422 (11.05%) Management Information System
21 417 (10.92%) Stakeholder Management
22 399 (10.45%) Security Cleared
22 399 (10.45%) VMware Infrastructure
23 395 (10.35%) Cisco
24 380 (9.95%) Continuous Improvement
25 366 (9.59%) SQL Server
26 360 (9.43%) Microsoft Azure
27 352 (9.22%) Windows Server
28 338 (8.85%) Data Centre

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 188 (4.92%) SharePoint
2 124 (3.25%) MS Exchange
3 83 (2.17%) IIS
4 78 (2.04%) Skype for Business
5 62 (1.62%) Tomcat
6 57 (1.49%) Exchange Server 2013
7 53 (1.39%) Confluence
8 40 (1.05%) WebSphere
9 38 (1.00%) Apache
10 35 (0.92%) Exchange Server 2010
11 33 (0.86%) CMS
12 30 (0.79%) SharePoint 2013
13 27 (0.71%) JBoss
14 24 (0.63%) WebLogic
15 21 (0.55%) Elasticsearch
16 20 (0.52%) SharePoint Server
17 19 (0.50%) Apache Spark
18 18 (0.47%) WebSphere Application Server
19 16 (0.42%) Oracle SOA Suite
20 14 (0.37%) IBM Notes
Applications
1 332 (8.70%) Microsoft Office
2 137 (3.59%) Microsoft Excel
3 69 (1.81%) Microsoft PowerPoint
4 49 (1.28%) Spreadsheet
5 44 (1.15%) MS Visio
6 24 (0.63%) Microsoft Project
7 4 (0.10%) Acrobat
7 4 (0.10%) ProjectWise
8 1 (0.026%) Adobe After Effects
8 1 (0.026%) Adobe Premiere
8 1 (0.026%) Avid Media Composer
8 1 (0.026%) Chatbot
8 1 (0.026%) Final Cut Pro
Business Applications
1 83 (2.17%) Remedy ITSM
2 21 (0.55%) Dynamics CRM
3 18 (0.47%) MetaTrader
4 17 (0.45%) assyst
4 17 (0.45%) Dynamics AX
4 17 (0.45%) Elite 3E
5 15 (0.39%) Workfront
6 12 (0.31%) SAP Hybris
7 7 (0.18%) Magento
7 7 (0.18%) SAP BPC
8 6 (0.16%) Line 500
8 6 (0.16%) Sage X3
9 5 (0.13%) Endur
9 5 (0.13%) NetSuite
9 5 (0.13%) Sentinel
10 4 (0.10%) Eloqua
10 4 (0.10%) Findur
10 4 (0.10%) Oracle Applications
10 4 (0.10%) Unit4 Business World
11 3 (0.079%) Payment Gateway
Cloud Services
1 360 (9.43%) Microsoft Azure
2 277 (7.26%) Office 365
3 270 (7.07%) Amazon AWS
4 148 (3.88%) IaaS
5 98 (2.57%) SaaS
6 73 (1.91%) PaaS
7 27 (0.71%) AWS CloudFormation
8 19 (0.50%) Cloud Computing
9 16 (0.42%) Slack
10 15 (0.39%) NuGet
11 13 (0.34%) GitHub
12 12 (0.31%) Amazon EC2
13 11 (0.29%) Amazon S3
13 11 (0.29%) Azure Active Directory
13 11 (0.29%) Mimecast
14 9 (0.24%) Amazon CloudWatch
15 7 (0.18%) Dynamics 365
15 7 (0.18%) Google Cloud Platform
16 6 (0.16%) AWS CloudTrail
16 6 (0.16%) Route 53
Communications & Networking
1 310 (8.12%) Firewall
2 247 (6.47%) WAN
3 230 (6.02%) LAN
4 176 (4.61%) DNS
5 144 (3.77%) VPN
6 123 (3.22%) TCP/IP
7 113 (2.96%) Internet
8 105 (2.75%) DHCP
9 98 (2.57%) VoIP
10 92 (2.41%) SAN
11 89 (2.33%) Wireless
12 83 (2.17%) Network Security
13 82 (2.15%) Intrusion Detection
14 75 (1.96%) Cisco Nexus
15 68 (1.78%) Skype
16 61 (1.60%) MPLS
17 58 (1.52%) WLAN
18 55 (1.44%) VLAN
19 51 (1.34%) BGP
19 51 (1.34%) NX-OS
Database & Business Intelligence
1 366 (9.59%) SQL Server
2 108 (2.83%) Relational Database
3 76 (1.99%) SQL Server Integration Services
4 67 (1.75%) SQL Server Reporting Services
5 63 (1.65%) Data Warehouse
6 54 (1.41%) MySQL
7 51 (1.34%) Oracle Database
8 43 (1.13%) NoSQL
9 41 (1.07%) Big Data
10 34 (0.89%) RDBMS
11 33 (0.86%) Power BI
12 30 (0.79%) MongoDB
13 27 (0.71%) SQL Server 2008
14 26 (0.68%) SQL Server Analysis Services
15 25 (0.65%) SQL Server 2012
16 23 (0.60%) BusinessObjects
17 19 (0.50%) Oracle Database 11g
18 18 (0.47%) Oracle Reports
19 17 (0.45%) Azure SQL Database
20 16 (0.42%) Hadoop
Development Applications
1 124 (3.25%) JIRA
2 68 (1.78%) Jenkins
3 66 (1.73%) VSS/SourceSafe
4 51 (1.34%) Visual Studio
5 50 (1.31%) Team Foundation Server
6 49 (1.28%) Git (software)
7 32 (0.84%) Eclipse
8 29 (0.76%) TeamCity
9 24 (0.63%) Maven
9 24 (0.63%) MSI
10 17 (0.45%) ReSharper
10 17 (0.45%) Subversion
11 16 (0.42%) Ant
11 16 (0.42%) CA Release Automation
11 16 (0.42%) JUnit
12 15 (0.39%) Fiddler
12 15 (0.39%) IntelliJ
13 14 (0.37%) Bitbucket
14 13 (0.34%) Atlassian Bamboo
15 8 (0.21%) Selenium
General
1 887 (23.23%) Finance
2 215 (5.63%) Retail
3 198 (5.19%) Telecoms
4 170 (4.45%) Banking
5 134 (3.51%) Marketing
6 120 (3.14%) Law
7 87 (2.28%) Legal
8 71 (1.86%) Manufacturing
9 68 (1.78%) Billing
9 68 (1.78%) Publishing
10 48 (1.26%) Investment Banking
11 46 (1.20%) Games
12 45 (1.18%) Back Office
13 43 (1.13%) Advertising
14 32 (0.84%) Electronics
14 32 (0.84%) Financial Institution
15 22 (0.58%) Local Government
16 20 (0.52%) French Language
17 19 (0.50%) Retail Banking
18 16 (0.42%) German Language
Job Titles
1 764 (20.01%) Analyst
2 475 (12.44%) Service Manager
3 303 (7.94%) Service Analyst
4 248 (6.50%) IT Manager
5 243 (6.36%) Support Analyst
6 242 (6.34%) Architect
7 199 (5.21%) Applications Support
8 180 (4.71%) Service Desk Analyst
9 178 (4.66%) Consultant
10 173 (4.53%) Delivery Manager
11 157 (4.11%) Support Engineer
12 154 (4.03%) Services Delivery Manager
13 149 (3.90%) Developer
14 132 (3.46%) Network Engineer
15 125 (3.27%) IT Services Manager
16 120 (3.14%) Infrastructure Engineer
17 118 (3.09%) IT Analyst
17 118 (3.09%) IT Support
18 102 (2.67%) Incident Manager
19 90 (2.36%) Applications Support Analyst
Libraries, Frameworks & Software Standards
1 199 (5.21%) Web Services
2 180 (4.71%) XML
3 154 (4.03%) .NET
4 153 (4.01%) HTML
5 130 (3.40%) CSS
6 89 (2.33%) Middleware
7 72 (1.89%) REST
8 61 (1.60%) AngularJS
9 56 (1.47%) SOAP
10 47 (1.23%) LDAP
11 42 (1.10%) .NET Framework
12 38 (1.00%) HTML5
12 38 (1.00%) JSON
13 32 (0.84%) ASP.NET
14 29 (0.76%) J2EE
15 25 (0.65%) Ajax
15 25 (0.65%) FIX Protocol
16 21 (0.55%) Java EE
16 21 (0.55%) JDBC
16 21 (0.55%) Spring
Miscellaneous
1 517 (13.54%) Analytical Skills
2 422 (11.05%) Management Information System
3 338 (8.85%) Data Centre
4 264 (6.91%) Self-Motivation
5 144 (3.77%) CMDB
6 126 (3.30%) Computer Science
7 121 (3.17%) User Experience
8 110 (2.88%) Enterprise Software
9 72 (1.89%) Private Cloud
10 67 (1.75%) Virtual Team
11 63 (1.65%) Public Cloud
12 57 (1.49%) Fintech
13 51 (1.34%) Driving Licence
14 50 (1.31%) iPhone
15 49 (1.28%) Video Conferencing
16 46 (1.20%) Blackberry
17 44 (1.15%) Distributed Denial-of-Service
17 44 (1.15%) Hybrid Cloud
18 43 (1.13%) Replication
19 42 (1.10%) iPad
Operating Systems
1 964 (25.25%) Windows
2 352 (9.22%) Windows Server
3 329 (8.62%) Linux
4 224 (5.87%) Windows 7
5 209 (5.47%) Unix
6 174 (4.56%) Windows Server 2012
7 169 (4.43%) Windows 10
8 91 (2.38%) Windows Server 2008
9 43 (1.13%) Apple iOS
10 40 (1.05%) Windows 8
11 39 (1.02%) Android
12 38 (1.00%) CentOS
13 34 (0.89%) Mac OS X
13 34 (0.89%) Red Hat Enterprise Linux
14 17 (0.45%) Windows Server 2003
15 16 (0.42%) Windows XP
16 13 (0.34%) Solaris
17 10 (0.26%) Mac OS
18 8 (0.21%) AIX
18 8 (0.21%) Mac OS X Server
Processes & Methodologies
1 2,569 (67.29%) ITIL
2 1,215 (31.82%) ITSM
3 988 (25.88%) Service Delivery
4 633 (16.58%) Problem Management
5 617 (16.16%) Incident Management
6 603 (15.79%) ITIL V3
7 579 (15.17%) Problem-Solving
8 562 (14.72%) Agile Software Development
9 514 (13.46%) Change Management
10 492 (12.89%) Project Management
11 417 (10.92%) Stakeholder Management
12 380 (9.95%) Continuous Improvement
13 284 (7.44%) PRINCE2
14 268 (7.02%) DevOps
15 265 (6.94%) Configuration Management
16 234 (6.13%) Business Intelligence
17 206 (5.40%) Risk Management
18 200 (5.24%) Service Design
19 194 (5.08%) Mentoring
20 192 (5.03%) Presales
Programming Languages
1 450 (11.79%) SQL
2 265 (6.94%) PowerShell
3 224 (5.87%) JavaScript
4 180 (4.71%) Java
5 94 (2.46%) Python
6 87 (2.28%) T-SQL
7 86 (2.25%) C#
8 74 (1.94%) Shell Script
9 59 (1.55%) Bash Shell
10 44 (1.15%) C
11 42 (1.10%) Perl
12 36 (0.94%) VB
13 33 (0.86%) Ruby
14 32 (0.84%) VBA
15 20 (0.52%) PHP
16 18 (0.47%) VB.NET
17 16 (0.42%) PL/SQL
18 9 (0.24%) C++
19 7 (0.18%) R
19 7 (0.18%) VBScript
Qualifications
1 524 (13.72%) Degree
2 399 (10.45%) Security Cleared
3 285 (7.46%) ITIL Certification
4 240 (6.29%) Microsoft Certification
5 208 (5.45%) Cisco Certification
6 183 (4.79%) SC Cleared
7 137 (3.59%) CCNA
8 136 (3.56%) CCNP
9 132 (3.46%) Computer Science Degree
10 121 (3.17%) DV Cleared
11 118 (3.09%) MCSE
12 108 (2.83%) MCSA
13 106 (2.78%) MCP
14 80 (2.10%) PMI Certification
15 70 (1.83%) PMP
16 67 (1.75%) ITIL Foundation Certificate
17 64 (1.68%) CISSP
18 59 (1.55%) ISEB
19 48 (1.26%) MCITP
19 48 (1.26%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 605 (15.85%) SLA
2 134 (3.51%) ISO/IEC 27001
3 133 (3.48%) QA
4 88 (2.30%) PMO
5 76 (1.99%) ISO/IEC 20000
6 75 (1.96%) COBIT
7 56 (1.47%) PCI DSS
8 50 (1.31%) GDPR
9 49 (1.28%) Data Quality
10 34 (0.89%) ISO 9001
11 29 (0.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
12 28 (0.73%) Cyber Essentials
13 21 (0.55%) GPG13
14 20 (0.52%) Sarbanes-Oxley
15 8 (0.21%) ISO/IEC 19770
16 5 (0.13%) Cyber Essentials PLUS
16 5 (0.13%) ISO 14001
16 5 (0.13%) PMBOK
17 4 (0.10%) Government Security Classifications
18 2 (0.052%) Actionable Recommendations
System Software
1 617 (16.16%) Active Directory
2 399 (10.45%) VMware Infrastructure
3 164 (4.30%) Hyper-V
4 74 (1.94%) Virtual Desktop
5 60 (1.57%) vSphere
6 49 (1.28%) Virtual Machines
7 46 (1.20%) VMware ESXi
8 35 (0.92%) Docker
9 30 (0.79%) Virtual Servers
10 28 (0.73%) Microsoft App-V
11 25 (0.65%) BitLocker
12 21 (0.55%) Terminal Services
12 21 (0.55%) XenApp
13 18 (0.47%) Firmware
14 15 (0.39%) XenDesktop
15 11 (0.29%) VMware NSX
16 5 (0.13%) KVM
17 4 (0.10%) Microsoft Virtual Server
17 4 (0.10%) PowerHA
17 4 (0.10%) Squid
Systems Management
1 248 (6.50%) SCCM
2 79 (2.07%) Nagios
3 71 (1.86%) Puppet
4 54 (1.41%) vCenter Server
5 50 (1.31%) Opscode Chef
6 49 (1.28%) SCOM
7 47 (1.23%) Cisco LMS
7 47 (1.23%) Opsview
8 43 (1.13%) Ansible
8 43 (1.13%) Terraform
9 42 (1.10%) Tivoli Storage Manager
10 41 (1.07%) SCVMM
11 33 (0.86%) Kibana
12 28 (0.73%) logstash
13 23 (0.60%) Cisco Prime
13 23 (0.60%) vRealize
14 22 (0.58%) Forefront Identity Manager
15 21 (0.55%) Single Sign-On
16 18 (0.47%) Kubernetes
16 18 (0.47%) NetBackup
Vendors
1 972 (25.46%) Microsoft
2 459 (12.02%) VMware
3 438 (11.47%) ServiceNow
4 395 (10.35%) Cisco
5 294 (7.70%) Oracle
6 290 (7.60%) Citrix
7 148 (3.88%) SAP
8 146 (3.82%) HP
9 142 (3.72%) Remedy
10 132 (3.46%) BMC
11 111 (2.91%) F5
12 109 (2.85%) SolarWinds
13 96 (2.51%) Fortinet
14 87 (2.28%) IBM
15 80 (2.10%) Apple
16 67 (1.75%) CheckPoint
17 61 (1.60%) Juniper
18 57 (1.49%) McAfee
19 51 (1.34%) EMC
19 51 (1.34%) Salesforce.com