Period
to 19 June 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 19 June 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
19 Jun 2019
Same period 2018 Same period 2017
Rank 141 146 152
Rank change year-on-year +5 +6 -14
Permanent jobs citing Service Management 3,383 3,791 3,729
As % of all permanent IT jobs advertised in England 2.54% 2.35% 2.30%
As % of the Processes & Methodologies category 2.77% 2.56% 2.51%
Number of salaries quoted 2,402 2,638 2,715
England median annual salary £49,250 £47,500 £47,500
Median salary % change year-on-year +3.68% - -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £80,000 £77,500 £80,000
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +2.15%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 122,298 148,130 148,737
As % of all permanent IT jobs advertised in England 91.98% 91.94% 91.73%
Number of salaries quoted 96,704 120,081 122,036
England median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +4.17%
10th Percentile £30,000 £29,500 £28,000
90th Percentile £86,250 £82,500 £80,000
UK median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% -

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 19 June 2019.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 19 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +37 1,148 £60,000 +9.09% 38
South East -6 650 £50,000 +5.26% 23
Midlands +27 598 £45,000 +5.88% 17
North of England -3 574 £45,000 +5.88% 24
West Midlands +20 414 £49,750 +9.34% 14
North West -1 304 £45,000 +5.88% 16
Yorkshire -12 230 £47,000 +10.59% 8
East of England +56 191 £42,500 -10.53% 2
South West -77 190 £44,265 +4.15% 10
East Midlands +41 183 £36,000 -10.00% 3
North East +16 38 £40,000 -
Service Management
UK

For the 6 months to 19 June 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 2,178 (64.38%) ITIL
2 1,129 (33.37%) ITSM
3 913 (26.99%) Microsoft
4 849 (25.10%) Service Delivery
5 744 (21.99%) Windows
6 696 (20.57%) Finance
7 608 (17.97%) Agile Software Development
8 553 (16.35%) Active Directory
9 523 (15.46%) ServiceNow
10 499 (14.75%) SLA
11 486 (14.37%) Problem-Solving
12 462 (13.66%) Incident Management
13 459 (13.57%) Change Management
14 440 (13.01%) Project Management
15 418 (12.36%) Office 365
16 415 (12.27%) Microsoft Azure
17 401 (11.85%) Degree
18 397 (11.74%) Continuous Improvement
19 393 (11.62%) Problem Management
20 356 (10.52%) ITIL V3
21 339 (10.02%) Microsoft Office
22 338 (9.99%) Stakeholder Management
23 334 (9.87%) Analytical Skills
24 332 (9.81%) SQL
25 318 (9.40%) PRINCE2
26 317 (9.37%) VMware
27 316 (9.34%) Management Information System
28 299 (8.84%) ITIL Certification
29 295 (8.72%) Cisco
30 288 (8.51%) Windows Server

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 177 (5.23%) SharePoint
2 118 (3.49%) MS Exchange
3 107 (3.16%) Skype for Business
4 58 (1.71%) IIS
5 51 (1.51%) Exchange Server 2010
6 34 (1.01%) Confluence
7 30 (0.89%) Exchange Server 2013
8 29 (0.86%) CMS
9 19 (0.56%) Apache
10 18 (0.53%) SharePoint 2010
11 16 (0.47%) CICS
12 14 (0.41%) Exchange Server 2007
13 13 (0.38%) Tomcat
14 11 (0.33%) IBM Domino
15 10 (0.30%) BizTalk Server
16 9 (0.27%) IBM Notes
16 9 (0.27%) Oracle SOA Suite
17 7 (0.21%) NetWeaver
17 7 (0.21%) WebLogic
18 6 (0.18%) Blackberry Enterprise Server
Applications
1 339 (10.02%) Microsoft Office
2 159 (4.70%) Microsoft Excel
3 70 (2.07%) Microsoft PowerPoint
4 36 (1.06%) MS Visio
5 34 (1.01%) Microsoft Project
6 7 (0.21%) Acrobat
6 7 (0.21%) Spreadsheet
7 6 (0.18%) CATIA
8 3 (0.089%) Adobe Premiere
9 2 (0.059%) Autodesk Inventor
9 2 (0.059%) Chatbot
10 1 (0.030%) SPSS
Business Applications
1 51 (1.51%) Remedy ITSM
2 40 (1.18%) Dynamics CRM
3 15 (0.44%) Dynamics GP
4 14 (0.41%) Oracle Applications
5 11 (0.33%) Salesforce.com CRM
5 11 (0.33%) SAP S/4HANA
6 10 (0.30%) Eloqua
7 8 (0.24%) Dynamics AX
7 8 (0.24%) SAP BPC
8 7 (0.21%) Remedy AR System
8 7 (0.21%) Workfront
9 6 (0.18%) SAP HR
10 5 (0.15%) SAP Payroll
11 4 (0.12%) Postilion
11 4 (0.12%) SAP ERP
11 4 (0.12%) SAP FI
12 3 (0.089%) Line 500
12 3 (0.089%) Oracle ERP
12 3 (0.089%) Sage X3
12 3 (0.089%) SAP HCM
Cloud Services
1 418 (12.36%) Office 365
2 415 (12.27%) Microsoft Azure
3 229 (6.77%) Amazon AWS
4 97 (2.87%) IaaS
5 85 (2.51%) SaaS
6 68 (2.01%) PaaS
7 51 (1.51%) Azure Active Directory
8 46 (1.36%) Power Platform
9 32 (0.95%) Cloud Computing
10 30 (0.89%) Dynamics 365
11 23 (0.68%) Google Cloud Platform
12 22 (0.65%) AWS CloudFormation
13 20 (0.59%) OpenShift
14 19 (0.56%) Amazon EC2
14 19 (0.56%) Mimecast
15 18 (0.53%) OneDrive
16 17 (0.50%) Amazon S3
17 15 (0.44%) Apigee
18 14 (0.41%) Amazon ECS
19 13 (0.38%) Amazon CloudWatch
Communications & Networking
1 284 (8.39%) Firewall
2 182 (5.38%) WAN
3 174 (5.14%) DNS
4 163 (4.82%) LAN
5 150 (4.43%) DHCP
6 144 (4.26%) VPN
7 125 (3.69%) Network Security
8 120 (3.55%) Skype
8 120 (3.55%) TCP/IP
9 101 (2.99%) Internet
9 101 (2.99%) Wireless
10 99 (2.93%) SAN
11 80 (2.36%) MPLS
12 70 (2.07%) VoIP
13 66 (1.95%) Unified Communications
14 63 (1.86%) VLAN
15 43 (1.27%) Cisco ASA
15 43 (1.27%) WLAN
16 40 (1.18%) Intrusion Detection
17 32 (0.95%) Intranet
Database & Business Intelligence
1 215 (6.36%) SQL Server
2 45 (1.33%) SQL Server 2012
3 39 (1.15%) Power BI
4 37 (1.09%) SQL Server 2008
5 27 (0.80%) Relational Database
6 26 (0.77%) SQL Server Reporting Services
7 25 (0.74%) SQL Server Integration Services
8 24 (0.71%) Azure SQL Database
9 23 (0.68%) Amazon RDS
10 22 (0.65%) Data Warehouse
10 22 (0.65%) DB2
10 22 (0.65%) GIS
11 20 (0.59%) Oracle Database
12 19 (0.56%) MySQL
12 19 (0.56%) SAP BW
13 17 (0.50%) BusinessObjects
14 14 (0.41%) NoSQL
15 13 (0.38%) Amazon DynamoDB
15 13 (0.38%) Big Data
15 13 (0.38%) Oracle Reports
Development Applications
1 70 (2.07%) JIRA
2 37 (1.09%) Visual Studio
3 30 (0.89%) Jenkins
4 25 (0.74%) Team Foundation Server
5 20 (0.59%) Git (software)
6 17 (0.50%) Visual Studio Team System
7 14 (0.41%) InstallShield
8 12 (0.35%) AdminStudio
9 11 (0.33%) Hudson
10 9 (0.27%) Android Studio
10 9 (0.27%) Sonatype Nexus
11 8 (0.24%) Bitbucket
12 7 (0.21%) Octopus Deploy
12 7 (0.21%) Subversion
13 6 (0.18%) Atlassian Bamboo
13 6 (0.18%) GitLab
13 6 (0.18%) MSI
14 5 (0.15%) Selenium
14 5 (0.15%) TeamCity
14 5 (0.15%) VSS/SourceSafe
General
1 696 (20.57%) Finance
2 197 (5.82%) Retail
3 133 (3.93%) Telecoms
4 114 (3.37%) Banking
5 111 (3.28%) Legal
6 76 (2.25%) Marketing
7 67 (1.98%) Law
8 39 (1.15%) Aerospace
9 38 (1.12%) Back Office
10 35 (1.03%) Manufacturing
11 34 (1.01%) Billing
12 32 (0.95%) Pharmaceutical
13 24 (0.71%) Advertising
14 21 (0.62%) Publishing
15 15 (0.44%) Games
16 14 (0.41%) Local Government
17 13 (0.38%) Hindi Language
18 12 (0.35%) Investment Banking
19 11 (0.33%) Financial Institution
19 11 (0.33%) German Language
Job Titles
1 591 (17.47%) Analyst
2 507 (14.99%) Service Manager
3 296 (8.75%) Architect
4 294 (8.69%) Consultant
5 282 (8.34%) Delivery Manager
6 270 (7.98%) Services Delivery Manager
7 237 (7.01%) Service Analyst
8 219 (6.47%) IT Manager
9 181 (5.35%) Support Analyst
10 150 (4.43%) Infrastructure Engineer
10 150 (4.43%) IT Support
11 149 (4.40%) IT Analyst
12 141 (4.17%) Support Engineer
13 131 (3.87%) Service Desk Analyst
14 113 (3.34%) Technical Consultant
15 109 (3.22%) Developer
16 94 (2.78%) ServiceNow Consultant
17 93 (2.75%) Applications Support
18 89 (2.63%) IT Services Manager
19 78 (2.31%) Business Analyst
Libraries, Frameworks & Software Standards
1 123 (3.64%) Web Services
2 98 (2.90%) .NET
3 77 (2.28%) XML
4 76 (2.25%) HTML
5 70 (2.07%) CSS
6 56 (1.66%) AngularJS
6 56 (1.66%) REST
7 53 (1.57%) SOAP
8 43 (1.27%) HTML5
9 33 (0.98%) Middleware
10 24 (0.71%) JSON
11 23 (0.68%) RESTful
12 22 (0.65%) ASP.NET
13 17 (0.50%) Spring
14 16 (0.47%) .NET Framework
14 16 (0.47%) Node.js
15 15 (0.44%) LDAP
16 14 (0.41%) XMPP
17 12 (0.35%) SAML
18 9 (0.27%) COM
Miscellaneous
1 334 (9.87%) Analytical Skills
2 316 (9.34%) Management Information System
3 231 (6.83%) Data Centre
4 204 (6.03%) Self-Motivation
5 108 (3.19%) User Experience
6 79 (2.34%) CMDB
7 77 (2.28%) Public Cloud
7 77 (2.28%) Virtual Team
8 71 (2.10%) Driving Licence
9 56 (1.66%) Hybrid Cloud
10 50 (1.48%) Enterprise Software
11 47 (1.39%) Distributed Denial-of-Service
12 44 (1.30%) EPoS
13 39 (1.15%) Smartphone
14 38 (1.12%) NHS
15 37 (1.09%) Video Conferencing
16 32 (0.95%) Smart Meter
17 31 (0.92%) Clustering
17 31 (0.92%) iPad
18 28 (0.83%) Mainframe
Operating Systems
1 744 (21.99%) Windows
2 288 (8.51%) Windows Server
3 241 (7.12%) Windows 10
4 230 (6.80%) Linux
5 184 (5.44%) Windows 7
6 104 (3.07%) Windows Server 2012
7 91 (2.69%) Unix
8 82 (2.42%) Android
9 81 (2.39%) Windows Server 2008
10 50 (1.48%) Windows 8
11 48 (1.42%) CentOS
12 46 (1.36%) Apple iOS
13 42 (1.24%) Mac OS X
14 36 (1.06%) Red Hat Enterprise Linux
15 24 (0.71%) Windows XP
16 17 (0.50%) Ubuntu
17 12 (0.35%) MVS
18 11 (0.33%) Windows Server 2003
19 9 (0.27%) Windows 2000
19 9 (0.27%) Windows Mobile
Processes & Methodologies
1 2,178 (64.38%) ITIL
2 1,129 (33.37%) ITSM
3 849 (25.10%) Service Delivery
4 608 (17.97%) Agile Software Development
5 486 (14.37%) Problem-Solving
6 462 (13.66%) Incident Management
7 459 (13.57%) Change Management
8 440 (13.01%) Project Management
9 397 (11.74%) Continuous Improvement
10 393 (11.62%) Problem Management
11 356 (10.52%) ITIL V3
12 338 (9.99%) Stakeholder Management
13 318 (9.40%) PRINCE2
14 220 (6.50%) DevOps
15 206 (6.09%) Migration
16 204 (6.03%) Information Security
17 203 (6.00%) Line Management
18 199 (5.88%) Mentoring
19 188 (5.56%) Coaching
20 186 (5.50%) Configuration Management
Programming Languages
1 332 (9.81%) SQL
2 183 (5.41%) PowerShell
3 126 (3.72%) Java
4 88 (2.60%) JavaScript
5 65 (1.92%) C#
6 63 (1.86%) C
7 47 (1.39%) Python
8 33 (0.98%) T-SQL
9 32 (0.95%) Bash Shell
10 19 (0.56%) PL/SQL
11 14 (0.41%) C++
11 14 (0.41%) COBOL
12 11 (0.33%) JCL
12 11 (0.33%) PHP
12 11 (0.33%) VBScript
13 10 (0.30%) Ruby
14 9 (0.27%) Delphi
15 8 (0.24%) Objective-C
16 7 (0.21%) Perl
16 7 (0.21%) VB.NET
Qualifications
1 401 (11.85%) Degree
2 299 (8.84%) ITIL Certification
3 254 (7.51%) Security Cleared
4 188 (5.56%) Microsoft Certification
5 176 (5.20%) Cisco Certification
6 142 (4.20%) ITIL Foundation Certificate
7 137 (4.05%) SC Cleared
8 125 (3.69%) CCNA
9 100 (2.96%) MCSA
10 99 (2.93%) MCSE
11 92 (2.72%) DV Cleared
12 86 (2.54%) CCNP
13 57 (1.68%) Computer Science Degree
14 51 (1.51%) CISSP
15 49 (1.45%) PMI Certification
15 49 (1.45%) VMware Certified Professional (VCP)
16 41 (1.21%) PMP
17 37 (1.09%) HND
17 37 (1.09%) MCP
18 31 (0.92%) ISEB
Quality Assurance & Compliance
1 499 (14.75%) SLA
2 156 (4.61%) ISO/IEC 27001
3 151 (4.46%) GDPR
4 72 (2.13%) ISO 9001
5 66 (1.95%) QA
6 64 (1.89%) PCI DSS
7 61 (1.80%) COBIT
8 60 (1.77%) PMO
9 44 (1.30%) Sarbanes-Oxley
10 32 (0.95%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 31 (0.92%) ISO/IEC 20000
12 26 (0.77%) Cyber Essentials
13 21 (0.62%) NIST
14 10 (0.30%) ISO 22301
15 9 (0.27%) GPG13
16 8 (0.24%) Cyber Essentials PLUS
17 6 (0.18%) Data Quality
18 5 (0.15%) ITGC
19 4 (0.12%) NCSC
20 3 (0.089%) ISO 31000
System Software
1 553 (16.35%) Active Directory
2 252 (7.45%) VMware Infrastructure
3 185 (5.47%) Hyper-V
4 79 (2.34%) Docker
5 73 (2.16%) VMware ESXi
6 53 (1.57%) XenApp
7 52 (1.54%) vSphere
8 38 (1.12%) Virtual Machines
9 36 (1.06%) Firmware
10 32 (0.95%) BitLocker
11 30 (0.89%) XenDesktop
12 27 (0.80%) Virtual Desktop
13 21 (0.62%) VMware NSX
14 16 (0.47%) Microsoft App-V
15 15 (0.44%) KVM
15 15 (0.44%) NFS
15 15 (0.44%) Virtual Servers
16 13 (0.38%) VirtualBox
17 12 (0.35%) Terminal Services
18 10 (0.30%) Xen
Systems Management
1 229 (6.77%) SCCM
2 73 (2.16%) Puppet
3 71 (2.10%) Kubernetes
4 64 (1.89%) Ansible
5 59 (1.74%) Microsoft Intune
6 57 (1.68%) SCOM
7 50 (1.48%) Opscode Chef
8 49 (1.45%) WSUS
9 32 (0.95%) Terraform
10 29 (0.86%) SCVMM
11 27 (0.80%) AirWatch
12 26 (0.77%) vCenter Server
13 24 (0.71%) Netcool
14 22 (0.65%) Single Sign-On
14 22 (0.65%) Tivoli
15 17 (0.50%) Cisco CUCM
15 17 (0.50%) Nagios
16 15 (0.44%) vRealize
17 14 (0.41%) Microsoft Data Protection Manager
17 14 (0.41%) Perfmon
Vendors
1 913 (26.99%) Microsoft
2 523 (15.46%) ServiceNow
3 317 (9.37%) VMware
4 295 (8.72%) Cisco
5 235 (6.95%) Citrix
6 149 (4.40%) Oracle
7 124 (3.67%) Remedy
8 85 (2.51%) BMC
9 83 (2.45%) SAP
10 76 (2.25%) HP
11 59 (1.74%) IBM
12 57 (1.68%) SolarWinds
13 52 (1.54%) Red Hat
14 51 (1.51%) Apple
15 46 (1.36%) Salesforce.com
16 44 (1.30%) Ivanti
17 35 (1.03%) CA
17 35 (1.03%) CheckPoint
18 34 (1.01%) F5
19 33 (0.98%) Veeam