Service Management Jobs in England

Service Management
UK > England

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 15 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
15 Apr 2024
Same period 2023 Same period 2022
Rank 134 130 187
Rank change year-on-year -4 +57 +5
Permanent jobs citing Service Management 1,842 2,589 2,775
As % of all permanent jobs advertised in England 2.20% 2.69% 2.15%
As % of the Processes & Methodologies category 2.55% 2.81% 2.25%
Number of salaries quoted 1,361 1,700 1,930
10th Percentile £26,500 £29,400 £26,738
25th Percentile £35,000 £37,500 £37,066
Median annual salary (50th Percentile) £50,000 £52,544 £50,173
Median % change year-on-year -4.84% +4.73% +0.35%
75th Percentile £67,968 £70,000 £65,000
90th Percentile £90,000 £88,750 £83,750
UK median annual salary £50,000 £53,000 £50,173
% change year-on-year -5.66% +5.64% +0.35%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 72,135 92,018 123,514
As % of all permanent jobs advertised in England 86.22% 95.67% 95.53%
Number of salaries quoted 53,764 54,061 74,150
10th Percentile £29,000 £34,324 £33,250
25th Percentile £40,000 £45,759 £44,000
Median annual salary (50th Percentile) £55,000 £62,500 £60,000
Median % change year-on-year -12.00% +4.17% +9.09%
75th Percentile £73,750 £82,500 £80,000
90th Percentile £93,750 £101,250 £97,500
UK median annual salary £55,000 £61,500 £60,000
% change year-on-year -10.57% +2.50% +9.09%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

3-month moving average salary quoted in jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 15 April 2024.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 15 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +13 562 £65,000 +8.33% 142
North of England +50 423 £44,637 -5.03% 100
South East -22 358 £52,500 +3.96% 82
Midlands -19 251 £38,730 -22.54% 55
North West +52 211 £45,000 -5.26% 66
Yorkshire +59 169 £42,500 -15.00% 24
South West -20 166 £46,958 +17.39% 39
West Midlands -17 154 £50,000 -5.66% 36
East Midlands +3 95 £28,500 -24.00% 19
East of England -37 73 £33,500 -28.72% 25
North East -11 43 £42,750 +17.12% 10
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 117 (6.35%) Microsoft Exchange
2 95 (5.16%) SharePoint
3 40 (2.17%) Confluence
4 24 (1.30%) WebLogic
5 17 (0.92%) CMS
6 14 (0.76%) SAS
7 7 (0.38%) IIS
8 6 (0.33%) IBM Notes
9 5 (0.27%) SharePoint 2010
9 5 (0.27%) SharePoint 2013
10 4 (0.22%) Apache
10 4 (0.22%) Exchange Server 2010
11 3 (0.16%) Apache Spark
11 3 (0.16%) Moodle
11 3 (0.16%) Skype for Business
11 3 (0.16%) WordPress
12 1 (0.054%) Exchange Server 2013
12 1 (0.054%) WebSphere
Applications
1 155 (8.41%) Microsoft Office
2 83 (4.51%) Microsoft Excel
3 28 (1.52%) Microsoft PowerPoint
4 19 (1.03%) MS Visio
5 9 (0.49%) Trello
6 6 (0.33%) Microsoft Project
7 2 (0.11%) Chatbot
8 1 (0.054%) Spreadsheet
Business Applications
1 52 (2.82%) Remedy ITSM
2 34 (1.85%) Dynamics CRM
3 18 (0.98%) Elite 3E
4 15 (0.81%) PlanetPress Connect
5 6 (0.33%) SAP ERP
6 3 (0.16%) NetSuite
6 3 (0.16%) Oracle EBS
6 3 (0.16%) SAP S/4HANA
7 2 (0.11%) Adaptiv
7 2 (0.11%) Cerner Millennium
7 2 (0.11%) Maximo
7 2 (0.11%) SAP IS-U
7 2 (0.11%) SAP PM
7 2 (0.11%) Shopify
8 1 (0.054%) Carpe Diem
8 1 (0.054%) Dynamics GP
8 1 (0.054%) Dynamics NAV
8 1 (0.054%) Eikon
8 1 (0.054%) SAP MM
Cloud Services
1 361 (19.60%) Microsoft 365
2 352 (19.11%) Azure
3 114 (6.19%) AWS
4 113 (6.13%) Entra ID
5 89 (4.83%) SaaS
6 86 (4.67%) Power Platform
7 39 (2.12%) Dynamics 365
7 39 (2.12%) OneDrive
8 27 (1.47%) IaaS
8 27 (1.47%) PaaS
9 26 (1.41%) PowerApps
10 23 (1.25%) Azure DevOps
11 21 (1.14%) GCP
11 21 (1.14%) Google Sheets
12 20 (1.09%) Power Automate
13 19 (1.03%) WhatsApp
14 18 (0.98%) Amazon CloudWatch
15 17 (0.92%) Azure Monitor
15 17 (0.92%) Azure Storage
15 17 (0.92%) OpenShift
Communications & Networking
1 144 (7.82%) Firewall
2 101 (5.48%) VPN
3 96 (5.21%) DNS
4 83 (4.51%) LAN
5 76 (4.13%) WAN
6 64 (3.47%) DHCP
7 49 (2.66%) TCP/IP
8 46 (2.50%) Wi-Fi
9 45 (2.44%) Wireless
10 34 (1.85%) WLAN
11 33 (1.79%) Network Security
12 21 (1.14%) SD-WAN
13 18 (0.98%) Internet
13 18 (0.98%) SAN
14 16 (0.87%) Remote Desktop
14 16 (0.87%) VLAN
15 15 (0.81%) SSL
16 9 (0.49%) Skype
16 9 (0.49%) VoIP
17 8 (0.43%) MPLS
Database & Business Intelligence
1 70 (3.80%) SQL Server
2 57 (3.09%) Power BI
3 35 (1.90%) MySQL
4 25 (1.36%) Relational Database
5 24 (1.30%) Elasticsearch
6 22 (1.19%) Data Warehouse
7 17 (0.92%) GIS
8 15 (0.81%) Amazon RDS
9 12 (0.65%) Azure SQL Database
10 9 (0.49%) Geospatial Data
11 6 (0.33%) RDBMS
12 5 (0.27%) Oracle Database
13 4 (0.22%) Electronic Patient Records
13 4 (0.22%) SQL Server Integration Services
13 4 (0.22%) SQL Server Reporting Services
14 3 (0.16%) BusinessObjects
14 3 (0.16%) Tableau
15 2 (0.11%) Hadoop
15 2 (0.11%) Oracle Database 12c
15 2 (0.11%) SAP HANA
Development Applications
1 95 (5.16%) JIRA
2 37 (2.01%) GitLab
3 21 (1.14%) Artifactory
4 14 (0.76%) SQL Server Management Studio (SSMS)
5 11 (0.60%) IBM UrbanCode
6 6 (0.33%) Jenkins
6 6 (0.33%) MSI
7 5 (0.27%) Git
7 5 (0.27%) Postman
8 4 (0.22%) AdminStudio
8 4 (0.22%) InstallShield
8 4 (0.22%) Octopus Deploy
8 4 (0.22%) TeamCity
9 2 (0.11%) PowerBuilder
General
1 747 (40.55%) Social Skills
2 481 (26.11%) Finance
3 276 (14.98%) Analytical Skills
4 162 (8.79%) Inclusion and Diversity
5 155 (8.41%) Public Sector
6 105 (5.70%) Presentation Skills
7 101 (5.48%) Banking
8 94 (5.10%) Retail
9 93 (5.05%) Law
10 86 (4.67%) Billing
11 82 (4.45%) Legal
12 61 (3.31%) Organisational Skills
13 43 (2.33%) Local Government
14 42 (2.28%) Telecoms
15 37 (2.01%) Influencing Skills
16 36 (1.95%) Manufacturing
17 30 (1.63%) Police
18 22 (1.19%) Back Office
19 19 (1.03%) Marketing
20 17 (0.92%) Investment Banking
Job Titles
1 307 (16.67%) Analyst
2 246 (13.36%) Service Manager
3 192 (10.42%) Senior
4 163 (8.85%) Lead
5 152 (8.25%) IT Manager
6 142 (7.71%) Support Analyst
7 140 (7.60%) IT Support
8 116 (6.30%) Architect
9 101 (5.48%) Delivery Manager
10 99 (5.37%) Service Delivery Manager
11 95 (5.16%) Infrastructure Engineer
12 90 (4.89%) Support Engineer
13 88 (4.78%) IT Services Manager
14 83 (4.51%) Service Analyst
15 82 (4.45%) Team Leader
16 80 (4.34%) IT Analyst
17 78 (4.23%) Applications Support
18 65 (3.53%) Service Desk Analyst
19 56 (3.04%) Applications Support Analyst
20 55 (2.99%) Senior Manager
Libraries, Frameworks & Software Standards
1 50 (2.71%) HTML
2 45 (2.44%) Web Services
3 41 (2.23%) CSS
4 28 (1.52%) SOAP
5 27 (1.47%) XML
6 25 (1.36%) Spring
7 24 (1.30%) J2EE
7 24 (1.30%) Java EE
8 18 (0.98%) AngularJS
8 18 (0.98%) Twitter Bootstrap
9 17 (0.92%) EDI
9 17 (0.92%) JSON
9 17 (0.92%) REST
10 14 (0.76%) ARM Templates
11 12 (0.65%) .NET
12 11 (0.60%) LDAP
13 10 (0.54%) Ajax
14 5 (0.27%) FIX Protocol
14 5 (0.27%) NETCONF
15 4 (0.22%) RabbitMQ
Miscellaneous
1 130 (7.06%) Management Information System
2 90 (4.89%) Self-Motivation
3 67 (3.64%) Data Centre
4 62 (3.37%) Driving Licence
5 56 (3.04%) CMDB
6 47 (2.55%) Public Cloud
7 42 (2.28%) Product Ownership
8 41 (2.23%) NHS
9 35 (1.90%) Onboarding
10 30 (1.63%) Housing Association
10 30 (1.63%) Reinsurance
11 29 (1.57%) Enterprise Software
12 27 (1.47%) Legacy Systems
13 25 (1.36%) Hybrid Cloud
14 21 (1.14%) Cloud Native
15 18 (0.98%) Private Cloud
15 18 (0.98%) Replication
15 18 (0.98%) Smartphone
16 15 (0.81%) PKI
17 13 (0.71%) Hedge funds
Operating Systems
1 463 (25.14%) Windows
2 156 (8.47%) Windows Server
3 138 (7.49%) Windows 10
4 93 (5.05%) Linux
5 60 (3.26%) Windows Server 2019
6 53 (2.88%) Windows Server 2016
7 47 (2.55%) Apple iOS
8 44 (2.39%) Android
9 43 (2.33%) Mac OS
10 38 (2.06%) Unix
10 38 (2.06%) Windows 7
11 28 (1.52%) Windows Server 2012
12 18 (0.98%) Windows NT
13 17 (0.92%) Windows Server 2008
14 9 (0.49%) CentOS
15 8 (0.43%) Mac OS X
16 6 (0.33%) Windows Server 2003
17 4 (0.22%) Red Hat Enterprise Linux
17 4 (0.22%) VMS
18 3 (0.16%) Windows 8
Processes & Methodologies
1 1,033 (56.08%) ITIL
2 792 (43.00%) ITSM
3 480 (26.06%) Service Delivery
4 464 (25.19%) Problem-Solving
5 386 (20.96%) Customer Service
6 276 (14.98%) Change Management
7 260 (14.12%) Incident Management
8 258 (14.01%) Problem Management
9 214 (11.62%) Coaching
10 210 (11.40%) Continuous Improvement
11 201 (10.91%) Project Management
12 190 (10.31%) Mentoring
13 189 (10.26%) Agile
14 176 (9.55%) Stakeholder Management
15 135 (7.33%) Infrastructure Engineering
16 128 (6.95%) Cybersecurity
17 127 (6.89%) DevOps
18 108 (5.86%) Performance Management
19 107 (5.81%) Project Delivery
20 106 (5.75%) Roadmaps
Programming Languages
1 130 (7.06%) SQL
2 68 (3.69%) PowerShell
3 67 (3.64%) JavaScript
4 50 (2.71%) C#
5 48 (2.61%) Java
6 38 (2.06%) Python
7 24 (1.30%) Shell Script
8 19 (1.03%) VB
9 14 (0.76%) Bash
9 14 (0.76%) Bicep
9 14 (0.76%) VBScript
10 13 (0.71%) T-SQL
11 11 (0.60%) Groovy
11 11 (0.60%) Perl
12 10 (0.54%) RPG
12 10 (0.54%) Swift
13 4 (0.22%) PL/SQL
14 2 (0.11%) ABAP
14 2 (0.11%) C
14 2 (0.11%) R
Qualifications
1 310 (16.83%) Degree
2 279 (15.15%) Security Cleared
3 225 (12.21%) SC Cleared
4 89 (4.83%) DV Cleared
4 89 (4.83%) ITIL Certification
5 73 (3.96%) ACCA
6 64 (3.47%) Microsoft Certification
7 52 (2.82%) ITIL Foundation Certificate
8 33 (1.79%) A+ Certification
8 33 (1.79%) Computer Science Degree
9 28 (1.52%) Cisco Certification
9 28 (1.52%) DBS Check
10 26 (1.41%) PMI Certification
11 24 (1.30%) Master's Degree
12 22 (1.19%) AWS Certification
12 22 (1.19%) CCNA
13 20 (1.09%) Azure Certification
14 18 (0.98%) PMP
15 16 (0.87%) MCP
16 15 (0.81%) CCNP
Quality Assurance & Compliance
1 252 (13.68%) SLA
2 73 (3.96%) GAAP
3 72 (3.91%) IFRS
4 39 (2.12%) GDPR
5 38 (2.06%) ISO/IEC 27001
6 35 (1.90%) QA
7 32 (1.74%) Cyber Essentials
8 26 (1.41%) COBIT
9 22 (1.19%) Sarbanes-Oxley
10 19 (1.03%) Data Quality
10 19 (1.03%) ISO/IEC 20000
10 19 (1.03%) NIST
11 13 (0.71%) HIPAA
11 13 (0.71%) PCI DSS
12 10 (0.54%) Accessibility
13 8 (0.43%) PMO
14 4 (0.22%) ISO 14001
14 4 (0.22%) ISO 22301
14 4 (0.22%) ISO 9001
14 4 (0.22%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 360 (19.54%) Active Directory
2 81 (4.40%) VMware Infrastructure
3 42 (2.28%) Hyper-V
4 34 (1.85%) Firmware
5 27 (1.47%) VMware ESXi
6 22 (1.19%) Virtual Desktop
7 14 (0.76%) Virtual Machines
8 12 (0.65%) Docker
9 10 (0.54%) vSphere
10 7 (0.38%) IAG
10 7 (0.38%) VMware Workstation
11 6 (0.33%) Microsoft App-V
11 6 (0.33%) Terminal Services
12 5 (0.27%) XenDesktop
13 3 (0.16%) XenApp
14 2 (0.11%) Oracle RAC
15 1 (0.054%) Microsoft Virtual Server
15 1 (0.054%) Virtual Servers
Systems Management
1 130 (7.06%) SCCM
2 124 (6.73%) Microsoft Intune
3 53 (2.88%) Terraform
4 51 (2.77%) SCOM
5 38 (2.06%) Ansible
5 38 (2.06%) WSUS
6 35 (1.90%) Single Sign-On
7 26 (1.41%) Kubernetes
8 24 (1.30%) OpenSSO
9 22 (1.19%) Active Directory Federation Services
10 21 (1.14%) OpenView
11 16 (0.87%) vCenter Server
12 15 (0.81%) Sysprep
13 11 (0.60%) EMC NetWorker
13 11 (0.60%) Jamf Pro
13 11 (0.60%) Progress Chef
14 10 (0.54%) HP UCMDB
14 10 (0.54%) NetBackup
15 8 (0.43%) Nagios
16 6 (0.33%) NetCrunch
Vendors
1 584 (31.70%) Microsoft
2 263 (14.28%) ServiceNow
3 123 (6.68%) VMware
4 89 (4.83%) Remedy
5 73 (3.96%) CA
5 73 (3.96%) Google
5 73 (3.96%) HP
6 59 (3.20%) Oracle
7 58 (3.15%) Citrix
8 56 (3.04%) Cisco
9 54 (2.93%) BMC
10 45 (2.44%) Apple
11 37 (2.01%) IBM
12 33 (1.79%) Dell
13 30 (1.63%) SAP
14 29 (1.57%) Veeam
15 26 (1.41%) Salesforce
16 24 (1.30%) Meraki
17 22 (1.19%) SolarWinds
18 20 (1.09%) Snow