Service Management Job Trends in England

Service Management
UK > England

The table below provides summary statistics and salary benchmarking for jobs advertised in England requiring Service Management skills. It covers permanent job vacancies from the 6 months leading up to 10 April 2026, with comparisons to the same periods in the previous two years.

6 months to
10 Apr 2026
Same period 2025 Same period 2024
Rank 158 111 135
Rank change year-on-year -47 +24 -9
Permanent jobs citing Service Management 1,005 1,010 1,734
As % of all permanent jobs in England 1.36% 2.76% 2.16%
As % of the Processes & Methodologies category 1.78% 2.97% 2.51%
Number of salaries quoted 757 588 1,345
10th Percentile £28,750 £31,000 £26,500
25th Percentile £36,250 £40,375 £35,000
Median annual salary (50th Percentile) £52,679 £56,745 £50,000
Median % change year-on-year -7.17% +13.49% -4.76%
75th Percentile £73,750 £70,000 £67,968
90th Percentile £97,500 £95,000 £90,000
UK median annual salary £52,500 £55,000 £50,000
% change year-on-year -4.55% +10.00% -4.76%

All Process & Methodology Skills
England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in England.

Permanent vacancies with a requirement for process or methodology skills 56,409 34,008 69,006
As % of all permanent jobs advertised in England 76.20% 93.07% 85.98%
Number of salaries quoted 35,591 20,482 53,043
10th Percentile £30,000 £31,250 £29,000
25th Percentile £40,000 £43,227 £40,000
Median annual salary (50th Percentile) £57,500 £60,000 £55,000
Median % change year-on-year -4.17% +9.09% -12.00%
75th Percentile £78,750 £80,000 £73,750
90th Percentile £100,000 £103,750 £93,750
UK median annual salary £57,500 £60,000 £55,000
% change year-on-year -4.17% +9.09% -10.57%

Service Management
Job Vacancy Trend in England

Historical trend showing the proportion of permanent IT job postings citing Service Management relative to all permanent IT jobs advertised in England.

Service Management job vacancy trend in England

Service Management
Salary Trend in England

Salary distribution trend for jobs in England citing Service Management.

Salary distribution trend for jobs in England citing Service Management

Service Management
Salary Histogram in England

Salary distribution for jobs citing Service Management in England over the 6 months to 10 April 2026.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 10 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
London +5 324 £69,250 +6.54% 89
North of England -70 180 £45,497 -3.20% 73
South East -52 173 £50,001 -14.89% 109
Midlands +2 126 £40,000 -5.88% 50
South West -56 91 £37,500 -31.11% 34
East of England -20 89 £56,000 +17.89% 45
Yorkshire -8 82 £46,000 +19.48% 28
North West -81 76 £50,000 -4.76% 39
East Midlands -21 65 £35,000 +11.11% 15
West Midlands +11 61 £53,500 +3.28% 35
North East -38 22 £45,497 +18.17% 7
Service Management
UK

Service Management
Co-Occurring Skills & Capabilities in England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 55 (5.47%) SharePoint
2 50 (4.98%) Microsoft Exchange
3 20 (1.99%) Confluence
4 4 (0.40%) Documentum
5 3 (0.30%) Apache Spark
6 2 (0.20%) Gentran
6 2 (0.20%) IIS
7 1 (0.100%) Tomcat
7 1 (0.100%) WebSphere
7 1 (0.100%) WebSphere Application Server
7 1 (0.100%) WordPress
Applications
1 50 (4.98%) Microsoft Office
2 27 (2.69%) Microsoft Excel
3 15 (1.49%) Microsoft Project
4 2 (0.20%) Maya
4 2 (0.20%) MS Visio
4 2 (0.20%) Spreadsheet
5 1 (0.100%) Acrobat
5 1 (0.100%) Chatbot
5 1 (0.100%) Microsoft PowerPoint
Business Applications
1 21 (2.09%) Dynamics CRM
1 21 (2.09%) Remedy ITSM
2 9 (0.90%) Dynamics NAV
2 9 (0.90%) Magento
2 9 (0.90%) Shopify
3 7 (0.70%) SAP S/4HANA
4 6 (0.60%) Elite 3E
4 6 (0.60%) Salesforce CRM
5 4 (0.40%) Integrated Workplace Management System
5 4 (0.40%) Oracle ERP
6 2 (0.20%) Oracle EBS
6 2 (0.20%) Sparx Enterprise Architect
7 1 (0.100%) Line 50
7 1 (0.100%) Oracle 11i
7 1 (0.100%) SAP CO
7 1 (0.100%) SAP CX
7 1 (0.100%) SAP FI
7 1 (0.100%) SAP FI/CO
7 1 (0.100%) Teamcenter
Cloud Services
1 222 (22.09%) Azure
2 197 (19.60%) Microsoft 365
3 71 (7.06%) Entra ID
4 52 (5.17%) AWS
5 43 (4.28%) Power Platform
6 41 (4.08%) SaaS
7 35 (3.48%) Azure DevOps
8 22 (2.19%) OneDrive
9 21 (2.09%) Dynamics 365
10 20 (1.99%) GCP
11 17 (1.69%) Power Automate
12 15 (1.49%) PaaS
13 14 (1.39%) Google Workspace
13 14 (1.39%) Microsoft Purview
14 11 (1.09%) Azure Sentinel
15 10 (1.00%) IaaS
16 8 (0.80%) GitHub
16 8 (0.80%) Microsoft Copilot
17 7 (0.70%) Cloud Computing
17 7 (0.70%) Serverless
Communications & Networking
1 63 (6.27%) WAN
2 45 (4.48%) Firewall
3 42 (4.18%) LAN
3 42 (4.18%) SD-WAN
4 41 (4.08%) VPN
5 36 (3.58%) DNS
6 32 (3.18%) DHCP
7 29 (2.89%) Wi-Fi
8 22 (2.19%) Wireless
9 21 (2.09%) TCP/IP
10 19 (1.89%) Cisco IOS
10 19 (1.89%) VLAN
11 15 (1.49%) VoIP
12 13 (1.29%) 4G
12 13 (1.29%) Broadband
13 9 (0.90%) Network Security
13 9 (0.90%) WAAS
14 8 (0.80%) Cisco ISE
14 8 (0.80%) Junos
14 8 (0.80%) NX-OS
Database & Business Intelligence
1 29 (2.89%) Power BI
2 24 (2.39%) SQL Server
3 6 (0.60%) Data Lake
4 4 (0.40%) Data Warehouse
5 3 (0.30%) BigQuery
5 3 (0.30%) Delta Lake
5 3 (0.30%) MySQL
5 3 (0.30%) SQL Server Reporting Services
6 2 (0.20%) Amazon RDS
6 2 (0.20%) Oracle Database
7 1 (0.100%) Azure SQL Database
7 1 (0.100%) DB2
7 1 (0.100%) FileMaker
7 1 (0.100%) InfluxDB
7 1 (0.100%) Looker
7 1 (0.100%) Oracle Database 12c
7 1 (0.100%) Oracle Reports
7 1 (0.100%) Relational Database
7 1 (0.100%) SQL Server Integration Services
7 1 (0.100%) Tableau
Development Applications
1 132 (13.13%) JIRA
2 14 (1.39%) Eclipse
3 7 (0.70%) Jenkins
4 6 (0.60%) Atlassian Bamboo
4 6 (0.60%) GitLab
5 3 (0.30%) MLflow
6 2 (0.20%) Bitbucket
6 2 (0.20%) Git
6 2 (0.20%) Visual Studio
7 1 (0.100%) ScriptRunner
General
1 324 (32.24%) Social Skills
2 188 (18.71%) Finance
3 107 (10.65%) Analytical Skills
4 76 (7.56%) Marketing
5 71 (7.06%) Law
6 66 (6.57%) Public Sector
7 61 (6.07%) Organisational Skills
8 59 (5.87%) Inclusion and Diversity
8 59 (5.87%) Retail
9 44 (4.38%) Banking
10 42 (4.18%) Legal
10 42 (4.18%) Presentation Skills
11 22 (2.19%) Manufacturing
12 17 (1.69%) Influencing Skills
13 15 (1.49%) Automotive
14 13 (1.29%) Back Office
14 13 (1.29%) Telecoms
15 10 (1.00%) Documentation Skills
16 7 (0.70%) Advertising
17 6 (0.60%) Police
Job Titles
1 137 (13.63%) Service Manager
2 133 (13.23%) IT Support
3 121 (12.04%) Analyst
4 115 (11.44%) IT Manager
5 107 (10.65%) Lead
6 97 (9.65%) Senior
7 70 (6.97%) Support Engineer
8 67 (6.67%) Support Analyst
9 56 (5.57%) Delivery Manager
10 52 (5.17%) Applications Support
11 49 (4.88%) IT Engineer
12 46 (4.58%) IT Analyst
13 44 (4.38%) IT Services Manager
14 41 (4.08%) Sales Executive
15 39 (3.88%) Architect
16 37 (3.68%) Support Manager
17 35 (3.48%) 2nd Line Support
18 34 (3.38%) Consultant
18 34 (3.38%) IT Support Engineer
18 34 (3.38%) Team Leader
Libraries, Frameworks & Software Standards
1 17 (1.69%) Middleware
2 12 (1.19%) REST
3 10 (1.00%) SOAP
4 7 (0.70%) EDI
5 6 (0.60%) .NET
6 5 (0.50%) Node.js
6 5 (0.50%) SAP Fiori
7 4 (0.40%) Kafka
7 4 (0.40%) Oracle Fusion
8 3 (0.30%) PySpark
9 2 (0.20%) JSON
9 2 (0.20%) OpenTelemetry
9 2 (0.20%) WAMP
9 2 (0.20%) Web Services
10 1 (0.100%) ASP.NET
10 1 (0.100%) CSS
10 1 (0.100%) HTML
10 1 (0.100%) JMS
10 1 (0.100%) LDAP
10 1 (0.100%) WebSphere MQ
Miscellaneous
1 64 (6.37%) Onboarding
2 59 (5.87%) Management Information System
3 47 (4.68%) Product Ownership
4 39 (3.88%) CMDB
4 39 (3.88%) Self-Motivation
5 30 (2.99%) Enterprise Software
6 23 (2.29%) Hybrid Cloud
7 20 (1.99%) Data Centre
8 19 (1.89%) Driving Licence
9 17 (1.69%) Analytical Mindset
9 17 (1.69%) Cloud Native
10 14 (1.39%) Video Conferencing
11 12 (1.19%) Legacy Systems
11 12 (1.19%) Reinsurance
12 10 (1.00%) Data Protection Act
12 10 (1.00%) Data Structures
12 10 (1.00%) Virtual Team
13 9 (0.90%) PKI
14 7 (0.70%) IoT
14 7 (0.70%) Legacy Applications
Operating Systems
1 164 (16.32%) Windows
2 74 (7.36%) Windows Server
3 56 (5.57%) Windows 10
4 34 (3.38%) Android
5 28 (2.79%) Linux
6 25 (2.49%) Apple iOS
7 16 (1.59%) Mac OS
8 10 (1.00%) Windows 7
8 10 (1.00%) Windows 8
9 5 (0.50%) Red Hat Enterprise Linux
10 4 (0.40%) Unix
11 2 (0.20%) CentOS
11 2 (0.20%) Ubuntu
11 2 (0.20%) VMS
11 2 (0.20%) Windows Server 2016
12 1 (0.100%) Data ONTAP
12 1 (0.100%) Debian
Processes & Methodologies
1 515 (51.24%) ITIL
2 454 (45.17%) ITSM
3 289 (28.76%) Continuous Improvement
4 271 (26.97%) Service Delivery
5 204 (20.30%) Problem-Solving
6 144 (14.33%) Agile
7 135 (13.43%) Change Management
8 134 (13.33%) Stakeholder Management
9 128 (12.74%) Incident Management
10 119 (11.84%) Roadmaps
11 103 (10.25%) CRM
12 102 (10.15%) DevOps
13 97 (9.65%) Decision-Making
14 96 (9.55%) Stakeholder Engagement
15 92 (9.15%) Customer Service
16 89 (8.86%) Problem Management
17 82 (8.16%) User Experience
18 79 (7.86%) Mentoring
19 75 (7.46%) Migration
20 73 (7.26%) Project Management
Programming Languages
1 66 (6.57%) SQL
2 50 (4.98%) PowerShell
3 23 (2.29%) Python
4 14 (1.39%) JavaScript
5 10 (1.00%) T-SQL
6 7 (0.70%) Bash
7 5 (0.50%) Go
8 4 (0.40%) C#
9 3 (0.30%) Ruby
10 2 (0.20%) COBOL
10 2 (0.20%) Java
11 1 (0.100%) Google Apps Script
11 1 (0.100%) Groovy
11 1 (0.100%) Perl
11 1 (0.100%) PHP
11 1 (0.100%) RPG
Qualifications
1 130 (12.94%) Degree
2 115 (11.44%) Security Cleared
3 70 (6.97%) SC Cleared
4 39 (3.88%) Computer Science Degree
5 33 (3.28%) DV Cleared
6 31 (3.08%) Microsoft Certification
6 31 (3.08%) PMP
7 30 (2.99%) PMI Certification
8 29 (2.89%) ITIL Foundation Certificate
9 27 (2.69%) A+ Certification
10 22 (2.19%) ITIL Certification
11 20 (1.99%) Azure Certification
12 14 (1.39%) AWS Certification
12 14 (1.39%) Cisco Certification
13 13 (1.29%) BPSS Clearance
13 13 (1.29%) Master's Degree
14 12 (1.19%) CISSP
15 9 (0.90%) CCNP
15 9 (0.90%) MCSE
16 7 (0.70%) DBS Check
Quality Assurance & Compliance
1 59 (5.87%) SLA
2 31 (3.08%) QA
3 25 (2.49%) GDPR
4 24 (2.39%) Cyber Essentials
5 23 (2.29%) ISO/IEC 27001
5 23 (2.29%) PMO
6 16 (1.59%) Cyber Essentials PLUS
7 13 (1.29%) Data Quality
7 13 (1.29%) GRC
8 12 (1.19%) ISO/IEC 20000
9 8 (0.80%) ISO/IEC 19770
10 6 (0.60%) GAAP
10 6 (0.60%) IFRS
10 6 (0.60%) Sarbanes-Oxley
11 5 (0.50%) NIST
11 5 (0.50%) PCI DSS
12 4 (0.40%) Accessibility
13 3 (0.30%) WCAG
14 2 (0.20%) ISO 9001
15 1 (0.100%) ISO 14001
System Software
1 122 (12.14%) Active Directory
2 38 (3.78%) VMware Infrastructure
3 24 (2.39%) Hyper-V
4 13 (1.29%) Firmware
5 10 (1.00%) Virtual Machines
5 10 (1.00%) VMware NSX
5 10 (1.00%) VMware Workstation
6 4 (0.40%) Docker
6 4 (0.40%) Terminal Services
6 4 (0.40%) VMware ESXi
7 2 (0.20%) Virtual Desktop
8 1 (0.100%) vSphere
Systems Management
1 56 (5.57%) Microsoft Intune
2 53 (5.27%) SCCM
3 18 (1.79%) Ansible
3 18 (1.79%) Terraform
4 14 (1.39%) Autotask
4 14 (1.39%) Jamf Pro
4 14 (1.39%) vCenter Server
5 10 (1.00%) Kubernetes
5 10 (1.00%) Single Sign-On
6 4 (0.40%) Nagios
7 3 (0.30%) Grafana
7 3 (0.30%) Prometheus
7 3 (0.30%) SCOM
8 2 (0.20%) Dell DRAC
8 2 (0.20%) FortiGate
8 2 (0.20%) Progress Chef
8 2 (0.20%) VxRail
9 1 (0.100%) Kibana
9 1 (0.100%) Puppet
9 1 (0.100%) SCVMM
Vendors
1 277 (27.56%) Microsoft
2 222 (22.09%) ServiceNow
3 63 (6.27%) Cisco
4 52 (5.17%) Salesforce
5 49 (4.88%) VMware
6 48 (4.78%) BMC
7 32 (3.18%) Remedy
8 31 (3.08%) HubSpot
9 28 (2.79%) Apple
10 26 (2.59%) SolarWinds
11 20 (1.99%) Meraki
12 17 (1.69%) Google
13 16 (1.59%) SAP
14 14 (1.39%) Fortinet
15 13 (1.29%) Adobe
15 13 (1.29%) Oracle
15 13 (1.29%) Starlink
15 13 (1.29%) Zscaler
16 11 (1.09%) Citrix
16 11 (1.09%) Freshdesk