Period
to 20 January 2020

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 January 2020 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
20 Jan 2020
Same period 2019 Same period 2018
Rank 144 135 149
Rank change year-on-year -9 +14 -22
Permanent jobs citing Service Management 2,842 3,495 3,832
As % of all permanent IT jobs advertised in England 2.45% 2.51% 2.36%
As % of the Processes & Methodologies category 2.66% 2.73% 2.56%
Number of salaries quoted 2,199 2,437 2,744
England median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +11.11%
10th Percentile £27,000 £26,095 £26,250
90th Percentile £81,884 £77,500 £77,500
UK median annual salary £50,000 £47,500 £48,000
% change year-on-year +5.26% -1.04% +6.67%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 106,669 128,163 149,483
As % of all permanent IT jobs advertised in England 92.01% 92.16% 92.21%
Number of salaries quoted 85,063 102,145 121,333
England median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £30,750 £30,000 £28,750
90th Percentile £88,750 £85,000 £80,000
UK median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 20 January 2020.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 20 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 942 £60,000 +4.35% 94
South East -3 541 £52,500 +16.67% 76
North of England -3 531 £43,000 -1.50% 88
Midlands -1 410 £45,000 +5.88% 64
North West +12 285 £49,000 -2.00% 42
West Midlands -15 251 £50,000 +17.65% 36
South West +4 234 £46,500 +3.33% 55
East of England +47 167 £42,309 -19.41% 22
Yorkshire -37 159 £42,149 +9.48% 36
East Midlands +24 157 £45,000 +9.09% 28
North East +18 87 £39,184 -8.93% 10
Service Management
UK

For the 6 months to 20 January 2020, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 1,734 (61.01%) ITIL
2 905 (31.84%) ITSM
3 802 (28.22%) Microsoft
4 699 (24.60%) Windows
5 649 (22.84%) Service Delivery
6 616 (21.67%) Agile Software Development
7 537 (18.90%) Finance
8 446 (15.69%) Active Directory
9 420 (14.78%) ServiceNow
10 399 (14.04%) Office 365
11 384 (13.51%) Change Management
12 365 (12.84%) Azure
13 349 (12.28%) Project Management
14 330 (11.61%) Problem-Solving
15 327 (11.51%) SLA
16 309 (10.87%) Incident Management
17 283 (9.96%) SQL
18 273 (9.61%) ITIL V3
19 272 (9.57%) Analytical Skills
20 265 (9.32%) VMware
21 263 (9.25%) Stakeholder Management
21 263 (9.25%) Management Information System
22 261 (9.18%) ITIL Certification
23 255 (8.97%) Microsoft Office
24 253 (8.90%) Degree
25 245 (8.62%) Cisco
26 242 (8.52%) Windows 10
27 241 (8.48%) Mentoring
27 241 (8.48%) SCCM
28 239 (8.41%) Problem Management

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 146 (5.14%) SharePoint
2 91 (3.20%) MS Exchange
3 66 (2.32%) Skype for Business
4 48 (1.69%) Confluence
5 31 (1.09%) CMS
5 31 (1.09%) IIS
6 25 (0.88%) Exchange Server 2013
7 20 (0.70%) Tomcat
8 18 (0.63%) Exchange Server 2010
9 16 (0.56%) WebSphere
10 15 (0.53%) Drupal
10 15 (0.53%) SAS
10 15 (0.53%) WebLogic
11 13 (0.46%) Apache
11 13 (0.46%) Oracle Coherence
11 13 (0.46%) SharePoint Server
12 11 (0.39%) SharePoint 2013
13 10 (0.35%) PowerExchange
14 8 (0.28%) Exchange Server 2007
15 7 (0.25%) Apache Spark
Applications
1 255 (8.97%) Microsoft Office
2 93 (3.27%) Microsoft Excel
3 59 (2.08%) Microsoft PowerPoint
4 23 (0.81%) Microsoft Project
5 13 (0.46%) MS Visio
6 5 (0.18%) Spreadsheet
7 4 (0.14%) Acrobat
8 3 (0.11%) Chatbot
9 1 (0.035%) 3ds Max
9 1 (0.035%) InfoPath
9 1 (0.035%) MicroStation
9 1 (0.035%) Revit
9 1 (0.035%) SPSS
Business Applications
1 25 (0.88%) Remedy ITSM
2 23 (0.81%) assyst
3 15 (0.53%) Dynamics CRM
4 13 (0.46%) Documaker
5 11 (0.39%) Salesforce.com CRM
6 6 (0.21%) Remedy AR System
7 5 (0.18%) Sage X3
7 5 (0.18%) SAP CO
7 5 (0.18%) SAP FI
7 5 (0.18%) SAP FI/CO
7 5 (0.18%) Sparx Enterprise Architect
7 5 (0.18%) Workfront
8 3 (0.11%) Oracle Applications
8 3 (0.11%) Oracle Financials
8 3 (0.11%) Payment Gateway
8 3 (0.11%) Unit4 Business World
9 2 (0.070%) CSG Singleview
9 2 (0.070%) Maximo
9 2 (0.070%) Oracle ERP
9 2 (0.070%) SAP CRM
Cloud Services
1 399 (14.04%) Office 365
2 365 (12.84%) Azure
3 229 (8.06%) AWS
4 124 (4.36%) SaaS
5 77 (2.71%) Azure Active Directory
6 73 (2.57%) IaaS
7 60 (2.11%) Cloud Computing
8 54 (1.90%) PaaS
9 32 (1.13%) OneDrive
9 32 (1.13%) Power Platform
10 29 (1.02%) Amazon S3
11 26 (0.91%) Mimecast
12 23 (0.81%) Amazon EC2
13 22 (0.77%) Amazon CloudWatch
13 22 (0.77%) AWS CloudFormation
13 22 (0.77%) Azure Data Factory
13 22 (0.77%) Virtual Private Cloud
14 17 (0.60%) Dynamics 365
15 16 (0.56%) Amazon ECS
16 9 (0.32%) GCP
Communications & Networking
1 183 (6.44%) Firewall
2 126 (4.43%) WAN
3 124 (4.36%) DNS
4 123 (4.33%) LAN
5 114 (4.01%) Skype
6 108 (3.80%) DHCP
7 102 (3.59%) Wireless
8 85 (2.99%) TCP/IP
9 81 (2.85%) VPN
10 60 (2.11%) SAN
11 57 (2.01%) MPLS
12 55 (1.94%) Internet
13 49 (1.72%) Network Security
14 47 (1.65%) VoIP
15 34 (1.20%) Intranet
16 27 (0.95%) Remote Desktop
17 26 (0.91%) SSL
18 24 (0.84%) Cisco IOS
18 24 (0.84%) Unified Communications
19 22 (0.77%) Cisco ASA
Database & Business Intelligence
1 151 (5.31%) SQL Server
2 49 (1.72%) SQL Server Integration Services
3 38 (1.34%) Big Data
4 34 (1.20%) SQL Server Reporting Services
5 30 (1.06%) Data Warehouse
6 28 (0.99%) Relational Database
7 25 (0.88%) DB2
7 25 (0.88%) Power BI
8 24 (0.84%) MySQL
9 23 (0.81%) Amazon RDS
9 23 (0.81%) Azure SQL Database
10 18 (0.63%) Cosmos DB
10 18 (0.63%) NoSQL
10 18 (0.63%) SQL Server Analysis Services
11 17 (0.60%) Amazon DynamoDB
12 14 (0.49%) Oracle BI EE
12 14 (0.49%) SQL Server 2012
13 13 (0.46%) Oracle ODI
14 12 (0.42%) GIS
14 12 (0.42%) Oracle Database
Development Applications
1 134 (4.71%) JIRA
2 35 (1.23%) Jenkins
3 22 (0.77%) Git (software)
4 21 (0.74%) Bitbucket
5 11 (0.39%) JMeter
5 11 (0.39%) LoadRunner
6 10 (0.35%) Selenium
6 10 (0.35%) VSS/SourceSafe
7 9 (0.32%) MSI
7 9 (0.32%) Visual Studio Tools for Office
8 8 (0.28%) SonarQube
9 7 (0.25%) ReSharper
9 7 (0.25%) Visual Studio
10 6 (0.21%) Atlassian Bamboo
10 6 (0.21%) Rational DOORS
11 5 (0.18%) webpack
12 4 (0.14%) Cucumber
12 4 (0.14%) GitLab
12 4 (0.14%) NeoLoad
12 4 (0.14%) WinDbg
General
1 537 (18.90%) Finance
2 215 (7.57%) Public Sector
3 156 (5.49%) Retail
4 120 (4.22%) Telecoms
5 97 (3.41%) Legal
6 90 (3.17%) Banking
7 56 (1.97%) Law
8 44 (1.55%) Marketing
9 42 (1.48%) Billing
10 35 (1.23%) Manufacturing
11 32 (1.13%) Aerospace
12 28 (0.99%) Local Government
13 26 (0.91%) Back Office
14 25 (0.88%) Pharmaceutical
15 19 (0.67%) Electronics
16 17 (0.60%) Military
17 14 (0.49%) Financial Institution
18 10 (0.35%) Police
19 9 (0.32%) French Language
19 9 (0.32%) Front Office
Job Titles
1 406 (14.29%) Service Manager
2 371 (13.05%) Analyst
3 258 (9.08%) Architect
4 246 (8.66%) IT Manager
5 182 (6.40%) Delivery Manager
6 171 (6.02%) Support Engineer
7 163 (5.74%) Service Analyst
8 156 (5.49%) Service Delivery Manager
9 151 (5.31%) Developer
9 151 (5.31%) Infrastructure Engineer
10 138 (4.86%) Consultant
11 134 (4.71%) IT Services Manager
12 108 (3.80%) IT Support
13 99 (3.48%) Service Desk Analyst
13 99 (3.48%) Support Analyst
14 92 (3.24%) Solutions Architect
15 91 (3.20%) IT Engineer
16 78 (2.74%) Administrator
17 74 (2.60%) IT Analyst
18 67 (2.36%) Service Architect
Libraries, Frameworks & Software Standards
1 99 (3.48%) .NET
2 93 (3.27%) Web Services
3 50 (1.76%) Middleware
4 49 (1.72%) XML
5 48 (1.69%) HTML
6 45 (1.58%) SOAP
7 41 (1.44%) REST
8 37 (1.30%) CSS
9 35 (1.23%) AngularJS
10 26 (0.91%) Ajax
11 22 (0.77%) ASP.NET
12 21 (0.74%) .NET Framework
13 19 (0.67%) LDAP
14 16 (0.56%) HTML5
15 15 (0.53%) Oracle Fusion
16 14 (0.49%) WebCenter
17 13 (0.46%) ADO
17 13 (0.46%) J2EE
17 13 (0.46%) MDX
18 11 (0.39%) Node.js
Miscellaneous
1 272 (9.57%) Analytical Skills
2 263 (9.25%) Management Information System
3 183 (6.44%) Data Centre
4 134 (4.71%) Self-Motivation
5 101 (3.55%) User Experience
6 64 (2.25%) CMDB
7 56 (1.97%) Virtual Team
8 51 (1.79%) Driving Licence
9 48 (1.69%) Public Cloud
10 42 (1.48%) Video Conferencing
11 32 (1.13%) e-Learning
12 31 (1.09%) Private Cloud
12 31 (1.09%) Smartphone
13 26 (0.91%) CCTV
13 26 (0.91%) Hybrid Cloud
14 24 (0.84%) Blackberry
14 24 (0.84%) iPad
15 22 (0.77%) BYOD
15 22 (0.77%) Enterprise Software
16 21 (0.74%) Distributed Denial-of-Service
Operating Systems
1 699 (24.60%) Windows
2 242 (8.52%) Windows 10
3 207 (7.28%) Linux
4 191 (6.72%) Windows Server
5 124 (4.36%) Windows 7
6 75 (2.64%) Unix
7 74 (2.60%) Android
8 64 (2.25%) Windows Server 2008
9 56 (1.97%) Windows Server 2012
10 54 (1.90%) Apple iOS
11 43 (1.51%) Red Hat Enterprise Linux
12 31 (1.09%) Mac OS X
13 29 (1.02%) Windows 8
14 21 (0.74%) CentOS
15 17 (0.60%) Ubuntu
16 14 (0.49%) Windows Server 2003
17 13 (0.46%) Fedora
17 13 (0.46%) Solaris
18 10 (0.35%) Mac OS
19 7 (0.25%) HPUX
Processes & Methodologies
1 1,734 (61.01%) ITIL
2 905 (31.84%) ITSM
3 649 (22.84%) Service Delivery
4 616 (21.67%) Agile Software Development
5 384 (13.51%) Change Management
6 349 (12.28%) Project Management
7 330 (11.61%) Problem-Solving
8 309 (10.87%) Incident Management
9 273 (9.61%) ITIL V3
10 263 (9.25%) Stakeholder Management
11 241 (8.48%) Mentoring
12 239 (8.41%) Problem Management
13 238 (8.37%) DevOps
14 219 (7.71%) Coaching
15 211 (7.42%) Continuous Improvement
16 200 (7.04%) Service Design
17 194 (6.83%) Infrastructure Engineering
18 190 (6.69%) Project Delivery
19 171 (6.02%) PRINCE2
20 170 (5.98%) Information Security
Programming Languages
1 283 (9.96%) SQL
2 120 (4.22%) PowerShell
3 94 (3.31%) Java
4 88 (3.10%) C
5 86 (3.03%) JavaScript
6 74 (2.60%) Python
7 68 (2.39%) C#
8 47 (1.65%) Bash Shell
9 29 (1.02%) Ruby
10 27 (0.95%) Perl
11 26 (0.91%) PHP
12 18 (0.63%) T-SQL
13 17 (0.60%) Objective-C
14 16 (0.56%) R
15 11 (0.39%) C++
15 11 (0.39%) RPG
16 10 (0.35%) Korn
17 8 (0.28%) Apex Code
17 8 (0.28%) Shell Script
17 8 (0.28%) VBScript
Qualifications
1 261 (9.18%) ITIL Certification
2 253 (8.90%) Degree
3 226 (7.95%) Security Cleared
4 193 (6.79%) Microsoft Certification
5 130 (4.57%) SC Cleared
6 108 (3.80%) Cisco Certification
7 106 (3.73%) MCSE
8 78 (2.74%) CCNA
8 78 (2.74%) MCSA
9 55 (1.94%) Computer Science Degree
10 47 (1.65%) ITIL Foundation Certificate
11 43 (1.51%) CCNP
12 42 (1.48%) MCP
13 40 (1.41%) APMP
13 40 (1.41%) CISSP
14 32 (1.13%) DV Cleared
15 25 (0.88%) MCITP
16 24 (0.84%) SANS
17 19 (0.67%) CompTIA Security+
18 18 (0.63%) GIAC
Quality Assurance & Compliance
1 327 (11.51%) SLA
2 107 (3.76%) ISO/IEC 27001
3 65 (2.29%) QA
4 63 (2.22%) ISO/IEC 20000
5 48 (1.69%) COBIT
6 45 (1.58%) PMO
7 42 (1.48%) GDPR
8 26 (0.91%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
9 23 (0.81%) ISO 9001
10 21 (0.74%) Data Quality
11 20 (0.70%) PCI DSS
12 17 (0.60%) Sarbanes-Oxley
13 14 (0.49%) Cyber Essentials
14 11 (0.39%) ISO 22301
15 10 (0.35%) NIST
16 4 (0.14%) BS25999
16 4 (0.14%) GPG13
17 3 (0.11%) Government Security Classifications
17 3 (0.11%) NCSC
18 2 (0.070%) Cyber Essentials PLUS
System Software
1 446 (15.69%) Active Directory
2 205 (7.21%) VMware Infrastructure
3 70 (2.46%) Hyper-V
4 63 (2.22%) VMware ESXi
5 55 (1.94%) Docker
6 45 (1.58%) Virtual Machines
7 29 (1.02%) Virtual Servers
7 29 (1.02%) XenApp
8 26 (0.91%) Microsoft App-V
9 22 (0.77%) XenDesktop
10 18 (0.63%) vSphere
11 15 (0.53%) VirtualBox
12 13 (0.46%) NFS
12 13 (0.46%) Samba
12 13 (0.46%) Xen
13 12 (0.42%) Terminal Services
13 12 (0.42%) Virtual Desktop
14 11 (0.39%) BitLocker
14 11 (0.39%) Citrix Hypervisor
14 11 (0.39%) Microsoft Virtual Server
Systems Management
1 241 (8.48%) SCCM
2 49 (1.72%) Microsoft Intune
3 42 (1.48%) Kubernetes
4 36 (1.27%) Nagios
5 35 (1.23%) Ansible
6 34 (1.20%) SCOM
7 33 (1.16%) vCenter Server
8 28 (0.99%) Puppet
8 28 (0.99%) WSUS
9 24 (0.84%) Single Sign-On
10 20 (0.70%) Terraform
11 17 (0.60%) Tivoli
12 16 (0.56%) ZABBIX
13 15 (0.53%) Oracle Enterprise Manager
14 13 (0.46%) Docker Swarm
14 13 (0.46%) OpenNMS
15 12 (0.42%) Jamf Pro
15 12 (0.42%) Norton AntiVirus
16 11 (0.39%) NetBackup
17 9 (0.32%) Backup Exec
Vendors
1 802 (28.22%) Microsoft
2 420 (14.78%) ServiceNow
3 265 (9.32%) VMware
4 245 (8.62%) Cisco
5 167 (5.88%) Oracle
6 156 (5.49%) Citrix
7 98 (3.45%) HP
8 84 (2.96%) Salesforce.com
8 84 (2.96%) SAP
9 78 (2.74%) Dell
10 73 (2.57%) Apple
10 73 (2.57%) IBM
11 68 (2.39%) Remedy
12 57 (2.01%) SolarWinds
13 52 (1.83%) Red Hat
14 51 (1.79%) NetApp
15 50 (1.76%) EMC
16 44 (1.55%) Google
16 44 (1.55%) McAfee
17 41 (1.44%) BMC