Period
to 11 December 2017

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 11 December 2017 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
11 Dec 2017
Same period 2016 Same period 2015
Rank 153 132 131
Rank change year-on-year -21 -1 0
Permanent jobs citing Service Management 3867 4455 5105
As % of all permanent IT jobs advertised in England 2.30% 2.55% 2.52%
As % of the Processes & Methodologies category 2.56% 2.85% 2.83%
Number of salaries quoted 2731 3375 3987
England median annual salary £48,195 £47,500 £47,500
Median salary % change year-on-year +1.46% - -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £75,000 £77,500 £76,250
UK median annual salary £47,500 £47,500 £47,500

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 151338 156057 180320
As % of all permanent IT jobs advertised in England 89.94% 89.43% 88.86%
Number of salaries quoted 120893 130537 150730
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £29,000 £28,500 £27,500
90th Percentile £80,000 £80,000 £77,500
UK median annual salary £50,000 £49,500 £47,500
% change year-on-year +1.01% +4.21% +5.56%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 11 December 2017.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 11 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 1638 £57,000 +9.62% 58
North of England -11 662 £41,500 -7.78% 49
South East -51 560 £45,000 - 33
Midlands -29 435 £45,000 - 31
North West -11 380 £45,000 - 24
South West +4 358 £45,000 +9.76% 17
West Midlands -8 343 £45,000 +3.45% 22
Yorkshire -12 217 £36,500 -14.12% 20
East of England -81 195 £38,500 -18.95% 18
East Midlands -55 91 £47,500 +10.47% 9
North East +23 65 £42,500 -5.56% 5
Service Management
UK

For the 6 months to 11 December 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Management.

1 2504 (64.75%) ITIL
2 1201 (31.06%) ITSM
3 1043 (26.97%) Finance
4 981 (25.37%) Microsoft
5 969 (25.06%) Service Delivery
6 954 (24.67%) Windows
7 632 (16.34%) Active Directory
8 588 (15.21%) SLA
9 584 (15.10%) Problem Management
10 565 (14.61%) Agile Software Development
11 562 (14.53%) Change Management
12 531 (13.73%) Project Management
13 488 (12.62%) Incident Management
14 465 (12.02%) VMware
15 459 (11.87%) Degree
16 451 (11.66%) Microsoft Office
17 442 (11.43%) ITIL V3
18 435 (11.25%) Analytical Skills
19 417 (10.78%) Banking
20 381 (9.85%) Security Cleared
21 378 (9.78%) Management Information System
22 371 (9.59%) ServiceNow
23 370 (9.57%) Cisco
24 360 (9.31%) Stakeholder Management
25 355 (9.18%) SQL
26 347 (8.97%) Windows Server
27 343 (8.87%) Office 365
28 336 (8.69%) Continuous Improvement
29 308 (7.96%) SCCM
29 308 (7.96%) Data Centre

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 221 (5.72%) MS Exchange
2 172 (4.45%) SharePoint
3 170 (4.40%) Skype for Business
4 141 (3.65%) Exchange Server 2010
5 77 (1.99%) IIS
6 47 (1.22%) Tomcat
7 43 (1.11%) Confluence
8 41 (1.06%) Apache
9 35 (0.91%) Exchange Server 2013
10 31 (0.80%) IBM Notes
10 31 (0.80%) WebSphere
11 29 (0.75%) BizTalk Server
11 29 (0.75%) JBoss
12 24 (0.62%) WebLogic
13 23 (0.59%) Exchange Server 2007
14 20 (0.52%) CMS
14 20 (0.52%) SharePoint 2013
15 18 (0.47%) CICS
15 18 (0.47%) SharePoint 2010
16 17 (0.44%) Oracle SOA Suite
Applications
1 451 (11.66%) Microsoft Office
2 108 (2.79%) Microsoft Excel
3 69 (1.78%) Microsoft PowerPoint
4 48 (1.24%) Spreadsheet
5 39 (1.01%) MS Visio
6 27 (0.70%) Microsoft Project
7 4 (0.10%) Photoshop
8 3 (0.078%) Camtasia
8 3 (0.078%) EngageOne
8 3 (0.078%) SPSS
9 2 (0.052%) Adobe Premiere
9 2 (0.052%) AutoCAD
Business Applications
1 71 (1.84%) Remedy ITSM
2 16 (0.41%) Dynamics AX
3 15 (0.39%) assyst
4 14 (0.36%) Dynamics CRM
5 12 (0.31%) Workfront
6 8 (0.21%) MetaTrader
7 7 (0.18%) BPCS
7 7 (0.18%) Eloqua
8 6 (0.16%) Oracle EBS
9 5 (0.13%) HFM
9 5 (0.13%) Oracle ERP
9 5 (0.13%) Visualfiles
10 4 (0.10%) SAP SM
11 3 (0.078%) Endur
11 3 (0.078%) Exstream
11 3 (0.078%) Findur
11 3 (0.078%) Oracle Financials
11 3 (0.078%) Payment Gateway
11 3 (0.078%) Salesforce.com CRM
12 2 (0.052%) Adobe Campaign
Cloud Services
1 343 (8.87%) Office 365
2 269 (6.96%) Microsoft Azure
3 170 (4.40%) Amazon AWS
4 160 (4.14%) IaaS
5 88 (2.28%) SaaS
6 66 (1.71%) PaaS
7 49 (1.27%) Cloud Computing
8 14 (0.36%) Mimecast
8 14 (0.36%) OneDrive
9 10 (0.26%) Azure Active Directory
9 10 (0.26%) Dynamics 365
9 10 (0.26%) Google Cloud Platform
10 7 (0.18%) Amazon EC2
11 6 (0.16%) Yammer
12 5 (0.13%) Adobe Analytics
12 5 (0.13%) AWS CloudFormation
13 4 (0.10%) Amazon SQS
13 4 (0.10%) Google Play
13 4 (0.10%) TestFlight
14 3 (0.078%) GitHub
Communications & Networking
1 229 (5.92%) WAN
2 207 (5.35%) LAN
3 199 (5.15%) Firewall
4 175 (4.53%) Skype
5 139 (3.59%) VPN
6 134 (3.47%) DNS
7 124 (3.21%) VoIP
8 108 (2.79%) Internet
8 108 (2.79%) TCP/IP
9 107 (2.77%) Wireless
10 98 (2.53%) Network Security
11 92 (2.38%) SAN
12 90 (2.33%) DHCP
13 72 (1.86%) BGP
14 68 (1.76%) Cisco IOS
15 60 (1.55%) NX-OS
16 59 (1.53%) EIGRP
17 56 (1.45%) MPLS
18 52 (1.34%) Cisco Nexus
19 49 (1.27%) Unified Communications
Database & Business Intelligence
1 307 (7.94%) SQL Server
2 73 (1.89%) MySQL
3 61 (1.58%) Data Warehouse
4 50 (1.29%) Relational Database
5 48 (1.24%) SQL Server Reporting Services
6 45 (1.16%) Oracle Database
7 37 (0.96%) SQL Server Integration Services
8 32 (0.83%) Power BI
9 31 (0.80%) Big Data
10 30 (0.78%) SQL Server 2012
11 27 (0.70%) QlikView
12 26 (0.67%) DB2
13 25 (0.65%) SQL Server 2008
14 23 (0.59%) BusinessObjects
15 21 (0.54%) MongoDB
15 21 (0.54%) PostgreSQL
16 18 (0.47%) NoSQL
17 16 (0.41%) Qlik Sense
18 15 (0.39%) Hadoop
18 15 (0.39%) SQL Server Analysis Services
Development Applications
1 91 (2.35%) JIRA
2 44 (1.14%) Team Foundation Server
3 43 (1.11%) VSS/SourceSafe
4 33 (0.85%) Visual Studio
5 23 (0.59%) Git (software)
6 22 (0.57%) Atlassian Bamboo
6 22 (0.57%) SoapUI
7 21 (0.54%) Eclipse
7 21 (0.54%) Jenkins
8 18 (0.47%) Maven
9 17 (0.44%) Subversion
10 14 (0.36%) TeamCity
11 13 (0.34%) Selenium
12 11 (0.28%) Cucumber
13 10 (0.26%) Bitbucket
13 10 (0.26%) Rational DOORS
14 9 (0.23%) ClearCase
15 8 (0.21%) JUnit
16 7 (0.18%) NuGet
16 7 (0.18%) Octopus Deploy
General
1 1043 (26.97%) Finance
2 417 (10.78%) Banking
3 245 (6.34%) Investment Banking
4 208 (5.38%) Retail Banking
5 143 (3.70%) Retail
6 116 (3.00%) Legal
6 116 (3.00%) Telecoms
7 109 (2.82%) Law
8 95 (2.46%) Back Office
9 92 (2.38%) Marketing
10 68 (1.76%) Manufacturing
11 47 (1.22%) Publishing
12 37 (0.96%) Financial Institution
13 35 (0.91%) International Banking
14 24 (0.62%) Billing
15 20 (0.52%) Advertising
16 18 (0.47%) Local Government
17 13 (0.34%) Front Office
18 12 (0.31%) Games
19 11 (0.28%) Vietnamese Language
Job Titles
1 710 (18.36%) Analyst
2 560 (14.48%) Service Manager
3 320 (8.28%) Service Analyst
4 314 (8.12%) IT Manager
5 231 (5.97%) Architect
6 214 (5.53%) Delivery Manager
7 197 (5.09%) Consultant
8 193 (4.99%) IT Services Manager
9 188 (4.86%) Services Delivery Manager
10 176 (4.55%) Support Engineer
11 155 (4.01%) Service Desk Analyst
12 152 (3.93%) Administrator
13 149 (3.85%) Support Analyst
14 136 (3.52%) Applications Support
15 115 (2.97%) ITIL Manager
16 113 (2.92%) IT Support
17 112 (2.90%) Infrastructure Manager
17 112 (2.90%) Network Engineer
18 109 (2.82%) 2nd Line Support
19 93 (2.40%) Developer
Libraries, Frameworks & Software Standards
1 185 (4.78%) Web Services
2 151 (3.90%) HTML
3 150 (3.88%) .NET
4 145 (3.75%) XML
5 89 (2.30%) SOAP
6 84 (2.17%) CSS
7 58 (1.50%) REST
8 56 (1.45%) J2EE
9 52 (1.34%) Middleware
10 43 (1.11%) JSON
11 40 (1.03%) Ajax
11 40 (1.03%) HTML5
12 35 (0.91%) Hibernate
13 33 (0.85%) AngularJS
14 28 (0.72%) .NET Framework
15 27 (0.70%) JSP
16 24 (0.62%) FIX Protocol
17 22 (0.57%) JMS
17 22 (0.57%) Spring
18 20 (0.52%) ASP.NET
Miscellaneous
1 435 (11.25%) Analytical Skills
2 378 (9.78%) Management Information System
3 308 (7.96%) Data Centre
4 198 (5.12%) User Experience
5 157 (4.06%) Computer Science
6 138 (3.57%) Blackberry
7 76 (1.97%) Enterprise Software
8 75 (1.94%) CMDB
9 53 (1.37%) Mainframe
10 50 (1.29%) Driving Licence
11 49 (1.27%) Hybrid Cloud
11 49 (1.27%) PMI
12 48 (1.24%) Virtual Team
13 47 (1.22%) NHS
14 46 (1.19%) Video Conferencing
15 45 (1.16%) Public Cloud
16 35 (0.91%) Distributed Denial-of-Service
17 34 (0.88%) Reference Data
18 33 (0.85%) iPhone
18 33 (0.85%) Replication
Operating Systems
1 954 (24.67%) Windows
2 347 (8.97%) Windows Server
3 302 (7.81%) Windows 7
4 273 (7.06%) Linux
5 215 (5.56%) Unix
6 138 (3.57%) Windows 10
7 129 (3.34%) Android
8 126 (3.26%) Windows Server 2012
9 124 (3.21%) Apple iOS
10 118 (3.05%) Mac OS X
11 114 (2.95%) Windows Server 2008
12 61 (1.58%) Windows Server 2003
13 55 (1.42%) Red Hat Enterprise Linux
14 35 (0.91%) Windows 8
15 19 (0.49%) CentOS
16 18 (0.47%) Mac OS
16 18 (0.47%) Windows XP
17 14 (0.36%) HPUX
18 10 (0.26%) Windows Mobile
19 9 (0.23%) AIX
Processes & Methodologies
1 2504 (64.75%) ITIL
2 1201 (31.06%) ITSM
3 969 (25.06%) Service Delivery
4 584 (15.10%) Problem Management
5 565 (14.61%) Agile Software Development
6 562 (14.53%) Change Management
7 531 (13.73%) Project Management
8 488 (12.62%) Incident Management
9 442 (11.43%) ITIL V3
10 360 (9.31%) Stakeholder Management
11 336 (8.69%) Continuous Improvement
12 297 (7.68%) Asset Management
13 283 (7.32%) PRINCE2
14 242 (6.26%) Wealth Management
15 238 (6.15%) Information Security
16 210 (5.43%) IT Strategy
17 209 (5.40%) Service Design
18 206 (5.33%) DevOps
19 201 (5.20%) Configuration Management
20 191 (4.94%) Release Management
Programming Languages
1 355 (9.18%) SQL
2 202 (5.22%) Java
3 192 (4.97%) JavaScript
4 189 (4.89%) PowerShell
5 114 (2.95%) Python
6 81 (2.09%) C#
7 65 (1.68%) C
8 58 (1.50%) Shell Script
9 53 (1.37%) Bash Shell
10 50 (1.29%) T-SQL
11 46 (1.19%) Perl
12 39 (1.01%) PL/SQL
13 38 (0.98%) PHP
14 22 (0.57%) Ruby
15 17 (0.44%) COBOL
16 15 (0.39%) VB.NET
17 14 (0.36%) VBScript
18 12 (0.31%) R
19 9 (0.23%) Groovy
19 9 (0.23%) VB
Qualifications
1 459 (11.87%) Degree
2 381 (9.85%) Security Cleared
3 260 (6.72%) ITIL Certification
4 257 (6.65%) Microsoft Certification
5 215 (5.56%) SC Cleared
6 200 (5.17%) Cisco Certification
7 189 (4.89%) MCSE
8 177 (4.58%) DV Cleared
9 128 (3.31%) CCNA
10 103 (2.66%) CCNP
11 93 (2.40%) CCA
11 93 (2.40%) Citrix Certification
12 92 (2.38%) Computer Science Degree
13 78 (2.02%) CISSP
14 74 (1.91%) ITIL Foundation Certificate
15 69 (1.78%) PMI Certification
16 41 (1.06%) ISEB
16 41 (1.06%) PMP
17 38 (0.98%) MCP
18 36 (0.93%) MCSA
Quality Assurance & Compliance
1 588 (15.21%) SLA
2 129 (3.34%) ISO/IEC 27001
3 107 (2.77%) ISO/IEC 20000
4 100 (2.59%) ISO 9001
5 83 (2.15%) QA
6 48 (1.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
7 45 (1.16%) Sarbanes-Oxley
8 40 (1.03%) COBIT
9 36 (0.93%) PCI DSS
9 36 (0.93%) PMO
10 26 (0.67%) GDPR
11 17 (0.44%) Data Quality
12 13 (0.34%) GPG13
13 8 (0.21%) ISO 22301
13 8 (0.21%) ISO 9000
14 7 (0.18%) PMBOK
15 6 (0.16%) COSO
15 6 (0.16%) ISO/IEC 27005
15 6 (0.16%) JSP 440
16 4 (0.10%) Solvency II
System Software
1 632 (16.34%) Active Directory
2 294 (7.60%) VMware Infrastructure
3 120 (3.10%) XenApp
4 112 (2.90%) Hyper-V
5 109 (2.82%) XenDesktop
6 88 (2.28%) Virtual Desktop
7 57 (1.47%) vSphere
8 36 (0.93%) VMware ESXi
9 28 (0.72%) Virtual Machines
10 25 (0.65%) BitLocker
11 21 (0.54%) Docker
12 17 (0.44%) Virtual Servers
13 14 (0.36%) Firmware
14 12 (0.31%) Snort
14 12 (0.31%) VMware NSX
15 11 (0.28%) vCloud
16 10 (0.26%) Microsoft App-V
17 9 (0.23%) Terminal Services
18 6 (0.16%) UAG
19 4 (0.10%) Terminal Server
Systems Management
1 308 (7.96%) SCCM
2 116 (3.00%) AirWatch
3 82 (2.12%) SCOM
4 59 (1.53%) Nagios
5 45 (1.16%) Tivoli Storage Manager
6 43 (1.11%) Opsview
6 43 (1.11%) Puppet
7 42 (1.09%) Cisco LMS
8 36 (0.93%) vCenter Server
9 34 (0.88%) Ansible
10 31 (0.80%) SCVMM
11 25 (0.65%) Tivoli
12 24 (0.62%) Opscode Chef
13 21 (0.54%) Cisco Prime
14 18 (0.47%) Microsoft Data Protection Manager
14 18 (0.47%) Systems Management Server (SMS)
15 17 (0.44%) Microsoft Intune
16 16 (0.41%) WSUS
17 15 (0.39%) Norton AntiVirus
18 13 (0.34%) Forefront Identity Manager
Vendors
1 981 (25.37%) Microsoft
2 465 (12.02%) VMware
3 371 (9.59%) ServiceNow
4 370 (9.57%) Cisco
5 284 (7.34%) Citrix
6 266 (6.88%) Oracle
7 176 (4.55%) HP
8 145 (3.75%) Apple
9 141 (3.65%) McAfee
10 132 (3.41%) Remedy
11 106 (2.74%) AppSense
12 81 (2.09%) SAP
13 78 (2.02%) BMC
14 71 (1.84%) IBM
15 66 (1.71%) F5
16 61 (1.58%) SolarWinds
17 54 (1.40%) Juniper
18 48 (1.24%) Google
18 48 (1.24%) Red Hat
19 39 (1.01%) NetApp