Period
to 17 January 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 17 January 2018 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
17 Jan 2018
Same period 2017 Same period 2016
Rank 143 121 137
Rank change year-on-year -22 +16 -12
Permanent jobs citing Service Management 3,850 4,382 4,730
As % of all permanent IT jobs advertised in England 2.37% 2.61% 2.45%
As % of the Processes & Methodologies category 2.64% 2.91% 2.75%
Number of salaries quoted 2,759 3,301 3,700
England median annual salary £50,000 £45,500 £47,500
Median salary % change year-on-year +9.89% -4.21% -
10th Percentile £26,250 £26,250 £25,000
90th Percentile £77,500 £75,000 £76,250
UK median annual salary £48,000 £45,000 £46,000
% change year-on-year +6.67% -2.17% -3.16%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 145,741 150,348 171,712
As % of all permanent IT jobs advertised in England 89.87% 89.53% 88.87%
Number of salaries quoted 117,883 125,250 143,807
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £29,000 £28,500 £27,752
90th Percentile £81,250 £80,000 £77,500
UK median annual salary £50,000 £48,786 £47,500
% change year-on-year +2.49% +2.71% +5.56%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 17 January 2018.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 17 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -1 1,506 £57,500 +12.75% 111
North of England 0 678 £42,500 -3.41% 85
South East -56 579 £45,000 -3.23% 80
Midlands -24 456 £45,000 - 59
South West +22 423 £45,000 +12.50% 36
North West -12 388 £45,000 - 34
West Midlands -4 348 £45,000 - 32
Yorkshire +5 220 £36,621 -8.45% 36
East of England -63 196 £37,700 -20.63% 29
East Midlands -39 107 £42,500 -5.56% 27
North East +22 70 £43,500 -8.42% 15
Service Management
UK

For the 6 months to 17 January 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Service Management.

1 2,535 (65.84%) ITIL
2 1,204 (31.27%) ITSM
3 1,051 (27.30%) Service Delivery
4 976 (25.35%) Finance
5 955 (24.81%) Microsoft
6 951 (24.70%) Windows
7 613 (15.92%) Problem Management
8 608 (15.79%) Active Directory
9 597 (15.51%) SLA
10 578 (15.01%) Agile Software Development
11 551 (14.31%) Change Management
12 537 (13.95%) Incident Management
13 475 (12.34%) Project Management
14 456 (11.84%) Degree
14 456 (11.84%) ITIL V3
15 451 (11.71%) Analytical Skills
16 442 (11.48%) VMware
17 393 (10.21%) Microsoft Office
18 391 (10.16%) Security Cleared
19 388 (10.08%) Stakeholder Management
20 384 (9.97%) Cisco
21 371 (9.64%) SQL
22 356 (9.25%) Management Information System
22 356 (9.25%) Windows Server
23 342 (8.88%) Continuous Improvement
23 342 (8.88%) Office 365
23 342 (8.88%) ServiceNow
24 341 (8.86%) SQL Server
25 339 (8.81%) Banking
26 314 (8.16%) VMware Infrastructure

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 178 (4.62%) SharePoint
2 151 (3.92%) MS Exchange
3 129 (3.35%) Skype for Business
4 92 (2.39%) Exchange Server 2010
5 76 (1.97%) IIS
6 56 (1.45%) Tomcat
7 46 (1.19%) Apache
7 46 (1.19%) Confluence
8 33 (0.86%) Exchange Server 2013
9 32 (0.83%) BizTalk Server
10 25 (0.65%) WebSphere
11 24 (0.62%) SharePoint 2013
12 23 (0.60%) JBoss
13 22 (0.57%) SharePoint 2010
14 21 (0.55%) CMS
15 19 (0.49%) IBM Notes
16 18 (0.47%) Oracle SOA Suite
16 18 (0.47%) WebLogic
17 16 (0.42%) CICS
18 15 (0.39%) Exchange Server 2007
Applications
1 393 (10.21%) Microsoft Office
2 97 (2.52%) Microsoft Excel
3 62 (1.61%) Spreadsheet
4 59 (1.53%) Microsoft PowerPoint
5 45 (1.17%) MS Visio
6 21 (0.55%) Microsoft Project
7 4 (0.10%) Photoshop
8 3 (0.078%) Camtasia
8 3 (0.078%) EngageOne
8 3 (0.078%) SPSS
9 2 (0.052%) Adobe Premiere
10 1 (0.026%) AutoCAD
Business Applications
1 69 (1.79%) Remedy ITSM
2 14 (0.36%) Dynamics AX
3 12 (0.31%) assyst
3 12 (0.31%) Dynamics CRM
4 11 (0.29%) MetaTrader
5 10 (0.26%) Workfront
6 9 (0.23%) HFM
7 7 (0.18%) BPCS
7 7 (0.18%) Eloqua
7 7 (0.18%) Payment Gateway
8 5 (0.13%) Oracle EBS
8 5 (0.13%) SAP SM
8 5 (0.13%) Visualfiles
9 4 (0.10%) Oracle ERP
10 3 (0.078%) Endur
10 3 (0.078%) Exstream
10 3 (0.078%) Findur
10 3 (0.078%) Salesforce.com CRM
11 2 (0.052%) Adobe Campaign
11 2 (0.052%) Bloomberg TOMS
Cloud Services
1 342 (8.88%) Office 365
2 274 (7.12%) Microsoft Azure
3 172 (4.47%) Amazon AWS
4 123 (3.19%) IaaS
5 82 (2.13%) SaaS
6 59 (1.53%) PaaS
7 54 (1.40%) Cloud Computing
8 16 (0.42%) Mimecast
9 13 (0.34%) OneDrive
10 11 (0.29%) Dynamics 365
11 9 (0.23%) Azure Active Directory
12 7 (0.18%) Amazon EC2
12 7 (0.18%) Google Cloud Platform
13 5 (0.13%) Adobe Analytics
13 5 (0.13%) AWS CloudFormation
13 5 (0.13%) Yammer
14 4 (0.10%) Google Play
14 4 (0.10%) TestFlight
15 3 (0.078%) G Suite
16 2 (0.052%) GitHub
Communications & Networking
1 233 (6.05%) WAN
2 225 (5.84%) Firewall
3 218 (5.66%) LAN
4 142 (3.69%) VoIP
5 132 (3.43%) Skype
6 125 (3.25%) VPN
6 125 (3.25%) Wireless
7 120 (3.12%) DNS
8 107 (2.78%) TCP/IP
9 101 (2.62%) Network Security
10 91 (2.36%) DHCP
11 85 (2.21%) Internet
12 73 (1.90%) SAN
13 70 (1.82%) BGP
14 63 (1.64%) MPLS
15 61 (1.58%) NX-OS
16 57 (1.48%) Cisco IOS
16 57 (1.48%) Cisco Nexus
17 56 (1.45%) EIGRP
18 50 (1.30%) Intrusion Detection
Database & Business Intelligence
1 341 (8.86%) SQL Server
2 72 (1.87%) Data Warehouse
3 71 (1.84%) Relational Database
4 63 (1.64%) MySQL
5 55 (1.43%) SQL Server Integration Services
6 51 (1.32%) Oracle Database
7 50 (1.30%) SQL Server Reporting Services
8 38 (0.99%) Power BI
9 33 (0.86%) QlikView
10 32 (0.83%) Big Data
11 31 (0.81%) SQL Server 2012
12 30 (0.78%) SQL Server 2008
13 22 (0.57%) Qlik Sense
14 21 (0.55%) DB2
14 21 (0.55%) NoSQL
15 20 (0.52%) Oracle Reports
15 20 (0.52%) PostgreSQL
16 19 (0.49%) BusinessObjects
16 19 (0.49%) Data Mining
16 19 (0.49%) MongoDB
Development Applications
1 96 (2.49%) JIRA
2 53 (1.38%) VSS/SourceSafe
3 50 (1.30%) Team Foundation Server
4 42 (1.09%) Visual Studio
5 30 (0.78%) Git (software)
6 22 (0.57%) Eclipse
7 21 (0.55%) Atlassian Bamboo
8 18 (0.47%) TeamCity
9 15 (0.39%) Maven
9 15 (0.39%) SoapUI
10 13 (0.34%) Subversion
11 11 (0.29%) NuGet
12 10 (0.26%) Ant
12 10 (0.26%) Bitbucket
12 10 (0.26%) Fiddler
12 10 (0.26%) IntelliJ
12 10 (0.26%) Jenkins
12 10 (0.26%) Rational DOORS
12 10 (0.26%) ReSharper
13 8 (0.21%) JUnit
General
1 976 (25.35%) Finance
2 339 (8.81%) Banking
3 178 (4.62%) Investment Banking
4 156 (4.05%) Retail
5 126 (3.27%) Retail Banking
6 119 (3.09%) Law
6 119 (3.09%) Legal
7 105 (2.73%) Telecoms
8 101 (2.62%) Marketing
9 79 (2.05%) Back Office
10 78 (2.03%) Manufacturing
11 43 (1.12%) Publishing
12 38 (0.99%) Financial Institution
13 30 (0.78%) Advertising
14 24 (0.62%) International Banking
15 19 (0.49%) Games
16 17 (0.44%) Front Office
17 16 (0.42%) Billing
18 11 (0.29%) French Language
18 11 (0.29%) Local Government
Job Titles
1 714 (18.55%) Analyst
2 545 (14.16%) Service Manager
3 302 (7.84%) Service Analyst
4 285 (7.40%) IT Manager
5 220 (5.71%) Architect
6 213 (5.53%) Delivery Manager
7 184 (4.78%) Consultant
7 184 (4.78%) Services Delivery Manager
8 178 (4.62%) Support Engineer
9 173 (4.49%) Applications Support
10 170 (4.42%) IT Services Manager
11 157 (4.08%) Support Analyst
12 135 (3.51%) Administrator
13 132 (3.43%) Service Desk Analyst
14 124 (3.22%) IT Support
15 123 (3.19%) Network Engineer
16 109 (2.83%) Infrastructure Manager
16 109 (2.83%) ITIL Manager
17 107 (2.78%) 2nd Line Support
18 105 (2.73%) Developer
Libraries, Frameworks & Software Standards
1 188 (4.88%) Web Services
2 158 (4.10%) XML
3 150 (3.90%) .NET
4 148 (3.84%) HTML
5 87 (2.26%) CSS
6 76 (1.97%) SOAP
7 57 (1.48%) REST
8 45 (1.17%) J2EE
9 42 (1.09%) JSON
10 41 (1.06%) Ajax
11 40 (1.04%) Middleware
12 38 (0.99%) AngularJS
13 35 (0.91%) HTML5
14 31 (0.81%) Hibernate
15 29 (0.75%) .NET Framework
15 29 (0.75%) ASP.NET
16 28 (0.73%) FIX Protocol
17 24 (0.62%) JSP
18 20 (0.52%) XSLT
19 19 (0.49%) ASP.NET Web API
Miscellaneous
1 451 (11.71%) Analytical Skills
2 356 (9.25%) Management Information System
3 262 (6.81%) Data Centre
4 172 (4.47%) User Experience
5 120 (3.12%) Computer Science
6 80 (2.08%) Blackberry
6 80 (2.08%) Enterprise Software
7 74 (1.92%) CMDB
8 53 (1.38%) Virtual Team
9 51 (1.32%) Hybrid Cloud
10 50 (1.30%) PMI
11 46 (1.19%) Distributed Denial-of-Service
11 46 (1.19%) Driving Licence
12 40 (1.04%) Fintech
13 37 (0.96%) Video Conferencing
14 36 (0.94%) Public Cloud
15 35 (0.91%) Mainframe
16 33 (0.86%) NHS
17 31 (0.81%) iPhone
17 31 (0.81%) Replication
Operating Systems
1 951 (24.70%) Windows
2 356 (9.25%) Windows Server
3 270 (7.01%) Linux
4 249 (6.47%) Windows 7
5 235 (6.10%) Unix
6 150 (3.90%) Windows Server 2012
7 138 (3.58%) Windows 10
8 105 (2.73%) Windows Server 2008
9 87 (2.26%) Android
10 81 (2.10%) Apple iOS
11 74 (1.92%) Mac OS X
12 58 (1.51%) Windows Server 2003
13 49 (1.27%) Red Hat Enterprise Linux
14 32 (0.83%) Windows 8
15 28 (0.73%) CentOS
16 14 (0.36%) Windows XP
17 10 (0.26%) HPUX
17 10 (0.26%) Windows Mobile
18 9 (0.23%) Mac OS
19 8 (0.21%) Ubuntu
Processes & Methodologies
1 2,535 (65.84%) ITIL
2 1,204 (31.27%) ITSM
3 1,051 (27.30%) Service Delivery
4 613 (15.92%) Problem Management
5 578 (15.01%) Agile Software Development
6 551 (14.31%) Change Management
7 537 (13.95%) Incident Management
8 475 (12.34%) Project Management
9 456 (11.84%) ITIL V3
10 388 (10.08%) Stakeholder Management
11 342 (8.88%) Continuous Improvement
12 249 (6.47%) PRINCE2
13 224 (5.82%) Service Design
14 220 (5.71%) Asset Management
15 219 (5.69%) Business Intelligence
16 216 (5.61%) Risk Management
17 211 (5.48%) DevOps
18 204 (5.30%) Information Security
19 203 (5.27%) IT Strategy
20 193 (5.01%) Configuration Management
Programming Languages
1 371 (9.64%) SQL
2 203 (5.27%) JavaScript
3 201 (5.22%) Java
4 200 (5.19%) PowerShell
5 118 (3.06%) Python
6 87 (2.26%) C#
7 77 (2.00%) Shell Script
8 70 (1.82%) T-SQL
9 61 (1.58%) C
10 53 (1.38%) Perl
11 50 (1.30%) Bash Shell
12 48 (1.25%) PHP
13 33 (0.86%) PL/SQL
14 21 (0.55%) Ruby
14 21 (0.55%) VB.NET
15 16 (0.42%) VB
16 15 (0.39%) COBOL
17 12 (0.31%) R
18 10 (0.26%) C++
19 9 (0.23%) VBScript
Qualifications
1 456 (11.84%) Degree
2 391 (10.16%) Security Cleared
3 280 (7.27%) ITIL Certification
4 225 (5.84%) Microsoft Certification
5 213 (5.53%) Cisco Certification
6 197 (5.12%) SC Cleared
7 189 (4.91%) DV Cleared
8 158 (4.10%) MCSE
9 135 (3.51%) CCNA
10 115 (2.99%) CCNP
11 82 (2.13%) Computer Science Degree
12 78 (2.03%) ITIL Foundation Certificate
13 77 (2.00%) PMI Certification
14 55 (1.43%) CISSP
14 55 (1.43%) PMP
15 53 (1.38%) CCA
15 53 (1.38%) Citrix Certification
16 48 (1.25%) MCP
17 38 (0.99%) MCSA
18 31 (0.81%) ISEB
Quality Assurance & Compliance
1 597 (15.51%) SLA
2 111 (2.88%) ISO/IEC 27001
3 94 (2.44%) ISO 9001
3 94 (2.44%) ISO/IEC 20000
4 86 (2.23%) QA
5 58 (1.51%) Sarbanes-Oxley
6 40 (1.04%) COBIT
7 38 (0.99%) PCI DSS
8 35 (0.91%) PMO
9 29 (0.75%) GDPR
10 23 (0.60%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 17 (0.44%) Data Quality
12 11 (0.29%) GPG13
13 7 (0.18%) ISO 9000
13 7 (0.18%) PMBOK
13 7 (0.18%) Solvency II
14 6 (0.16%) ISO 22301
15 5 (0.13%) COSO
15 5 (0.13%) ISO/IEC 27005
15 5 (0.13%) JSP 440
System Software
1 608 (15.79%) Active Directory
2 314 (8.16%) VMware Infrastructure
3 133 (3.45%) Hyper-V
4 85 (2.21%) Virtual Desktop
5 78 (2.03%) XenApp
6 68 (1.77%) XenDesktop
7 47 (1.22%) vSphere
8 29 (0.75%) BitLocker
8 29 (0.75%) VMware ESXi
9 27 (0.70%) Virtual Machines
10 23 (0.60%) Terminal Services
11 16 (0.42%) Docker
12 15 (0.39%) Microsoft App-V
13 11 (0.29%) Firmware
13 11 (0.29%) vCloud
14 10 (0.26%) Virtual Servers
15 9 (0.23%) Snort
15 9 (0.23%) VMware NSX
16 6 (0.16%) UAG
17 4 (0.10%) Terminal Server
Systems Management
1 294 (7.64%) SCCM
2 82 (2.13%) SCOM
3 76 (1.97%) AirWatch
4 65 (1.69%) Nagios
5 52 (1.35%) Tivoli Storage Manager
6 48 (1.25%) Opsview
7 47 (1.22%) Cisco LMS
8 41 (1.06%) Puppet
9 37 (0.96%) SCVMM
10 30 (0.78%) Ansible
11 26 (0.68%) Cisco Prime
12 25 (0.65%) vCenter Server
13 23 (0.60%) Opscode Chef
14 20 (0.52%) Microsoft Data Protection Manager
14 20 (0.52%) Tivoli
15 18 (0.47%) Forefront Identity Manager
15 18 (0.47%) Microsoft Intune
16 17 (0.44%) Systems Management Server (SMS)
17 15 (0.39%) Kibana
18 14 (0.36%) RSA enVision
Vendors
1 955 (24.81%) Microsoft
2 442 (11.48%) VMware
3 384 (9.97%) Cisco
4 342 (8.88%) ServiceNow
5 282 (7.32%) Oracle
6 238 (6.18%) Citrix
7 184 (4.78%) HP
8 120 (3.12%) Remedy
9 112 (2.91%) McAfee
10 106 (2.75%) Ivanti
11 95 (2.47%) Apple
12 82 (2.13%) F5
13 79 (2.05%) BMC
14 77 (2.00%) SolarWinds
15 70 (1.82%) SAP
16 64 (1.66%) IBM
17 62 (1.61%) Google
18 58 (1.51%) Juniper
19 49 (1.27%) Red Hat
20 42 (1.09%) CheckPoint