Period
to 20 October 2019

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 October 2019 with a comparison to the same period in the previous 2 years.

Service Management
UK > England
6 months to
20 Oct 2019
Same period 2018 Same period 2017
Rank 130 132 155
Rank change year-on-year +2 +23 -16
Permanent jobs citing Service Management 3,337 3,896 3,805
As % of all permanent IT jobs advertised in England 2.65% 2.56% 2.33%
As % of the Processes & Methodologies category 2.88% 2.78% 2.52%
Number of salaries quoted 2,470 2,694 2,707
England median annual salary £50,000 £47,500 £48,000
Median salary % change year-on-year +5.26% -1.04% +1.05%
10th Percentile £26,250 £25,000 £26,250
90th Percentile £80,000 £76,100 £76,000
UK median annual salary £50,000 £46,500 £47,500
% change year-on-year +7.53% -2.11% -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 115,858 139,950 151,038
As % of all permanent IT jobs advertised in England 92.14% 91.86% 92.33%
Number of salaries quoted 92,095 112,297 119,993
England median annual salary £52,500 £52,050 £50,000
Median salary % change year-on-year +0.86% +4.10% -
10th Percentile £30,000 £29,450 £28,500
90th Percentile £87,500 £85,000 £80,000
UK median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +4.17%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in England.

Salary trend for Service Management in England

Service Management
Salary Histogram in England

The salary distribution of IT jobs citing Service Management in England over the 6 months to 20 October 2019.

Salary histogram for Service Management in England

Service Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the England region over the 6 months to 20 October 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +19 1,114 £60,000 +4.35% 88
South East -19 680 £50,000 +7.53% 102
North of England -4 595 £47,500 +11.11% 91
Midlands +8 463 £45,000 +5.88% 51
North West +2 319 £50,000 +5.26% 37
West Midlands -6 310 £46,000 +5.92% 34
South West -15 248 £42,500 -5.56% 51
East of England +85 219 £44,735 -18.66% 20
Yorkshire -31 216 £47,500 +26.67% 40
East Midlands +40 153 £42,000 +12.37% 17
North East +21 60 £40,500 -5.88% 14
Service Management
UK

For the 6 months to 20 October 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region with a requirement for Service Management.

1 2,090 (62.63%) ITIL
2 1,054 (31.59%) ITSM
3 848 (25.41%) Microsoft
4 810 (24.27%) Service Delivery
5 794 (23.79%) Windows
6 710 (21.28%) Agile Software Development
7 626 (18.76%) Finance
8 530 (15.88%) Change Management
9 517 (15.49%) Active Directory
10 466 (13.96%) ServiceNow
11 442 (13.25%) Azure
12 434 (13.01%) SLA
13 421 (12.62%) Office 365
14 413 (12.38%) Project Management
15 411 (12.32%) Problem-Solving
16 410 (12.29%) Incident Management
17 391 (11.72%) Problem Management
18 367 (11.00%) Continuous Improvement
19 361 (10.82%) SQL
20 347 (10.40%) Microsoft Office
21 335 (10.04%) Degree
22 302 (9.05%) Stakeholder Management
23 288 (8.63%) Public Sector
24 284 (8.51%) Management Information System
24 284 (8.51%) VMware
25 280 (8.39%) Windows 10
26 272 (8.15%) Analytical Skills
27 267 (8.00%) Cisco
27 267 (8.00%) AWS
28 266 (7.97%) PRINCE2

Service Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 159 (4.76%) SharePoint
2 118 (3.54%) Skype for Business
3 98 (2.94%) MS Exchange
4 57 (1.71%) Confluence
5 43 (1.29%) IIS
6 34 (1.02%) Tomcat
7 30 (0.90%) Exchange Server 2013
8 29 (0.87%) CMS
8 29 (0.87%) Exchange Server 2010
9 21 (0.63%) CICS
10 20 (0.60%) SharePoint 2010
11 17 (0.51%) Exchange Server 2007
12 15 (0.45%) SharePoint 2013
13 13 (0.39%) Apache
14 12 (0.36%) SAS
15 10 (0.30%) PowerExchange
15 10 (0.30%) SharePoint Server
16 7 (0.21%) BizTalk Server
16 7 (0.21%) Drupal
17 6 (0.18%) Mule
Applications
1 347 (10.40%) Microsoft Office
2 111 (3.33%) Microsoft Excel
3 59 (1.77%) Microsoft PowerPoint
4 25 (0.75%) Microsoft Project
5 19 (0.57%) MS Visio
6 7 (0.21%) Spreadsheet
7 5 (0.15%) Acrobat
8 2 (0.060%) Adobe Premiere
8 2 (0.060%) CATIA
8 2 (0.060%) InfoPath
9 1 (0.030%) 3ds Max
9 1 (0.030%) MicroStation
9 1 (0.030%) Revit
Business Applications
1 27 (0.81%) Remedy ITSM
2 18 (0.54%) Dynamics CRM
3 16 (0.48%) assyst
4 13 (0.39%) Salesforce.com CRM
5 12 (0.36%) Workfront
6 9 (0.27%) Dynamics GP
6 9 (0.27%) Eloqua
6 9 (0.27%) SAP S/4HANA
7 6 (0.18%) Oracle ERP
7 6 (0.18%) Remedy AR System
8 5 (0.15%) Documaker
8 5 (0.15%) Maximo
8 5 (0.15%) SAP CO
8 5 (0.15%) SAP FI
8 5 (0.15%) SAP FI/CO
9 4 (0.12%) Markit EDM
9 4 (0.12%) Oracle Financials
10 3 (0.090%) Payment Gateway
10 3 (0.090%) Postilion
10 3 (0.090%) Sage X3
Cloud Services
1 442 (13.25%) Azure
2 421 (12.62%) Office 365
3 267 (8.00%) AWS
4 123 (3.69%) SaaS
5 93 (2.79%) IaaS
6 90 (2.70%) Azure Active Directory
7 80 (2.40%) PaaS
8 65 (1.95%) Cloud Computing
9 29 (0.87%) OneDrive
9 29 (0.87%) Power Platform
10 27 (0.81%) Amazon S3
11 25 (0.75%) AWS CloudFormation
12 24 (0.72%) Amazon CloudWatch
13 23 (0.69%) Dynamics 365
13 23 (0.69%) OpenShift
14 22 (0.66%) Amazon EC2
15 21 (0.63%) Mimecast
16 20 (0.60%) Amazon ECS
16 20 (0.60%) Virtual Private Cloud
17 19 (0.57%) GCP
Communications & Networking
1 248 (7.43%) Firewall
2 183 (5.48%) WAN
3 173 (5.18%) LAN
4 156 (4.67%) DNS
5 147 (4.41%) Skype
6 137 (4.11%) DHCP
7 125 (3.75%) Wireless
8 120 (3.60%) TCP/IP
9 116 (3.48%) VPN
10 108 (3.24%) Internet
11 105 (3.15%) Network Security
12 83 (2.49%) MPLS
13 69 (2.07%) SAN
13 69 (2.07%) VoIP
14 59 (1.77%) WLAN
15 47 (1.41%) Unified Communications
16 30 (0.90%) VLAN
17 29 (0.87%) Intrusion Detection
18 28 (0.84%) Intranet
18 28 (0.84%) OSPF
Database & Business Intelligence
1 168 (5.03%) SQL Server
2 43 (1.29%) DB2
3 41 (1.23%) SQL Server Reporting Services
4 37 (1.11%) SQL Server Integration Services
5 36 (1.08%) Relational Database
6 33 (0.99%) Azure SQL Database
7 31 (0.93%) SQL Server 2012
8 27 (0.81%) Amazon RDS
8 27 (0.81%) Data Warehouse
9 26 (0.78%) Power BI
10 24 (0.72%) NoSQL
11 22 (0.66%) MySQL
11 22 (0.66%) Oracle Reports
12 20 (0.60%) Amazon DynamoDB
12 20 (0.60%) MongoDB
13 17 (0.51%) Oracle Database
13 17 (0.51%) SQL Server 2008
14 13 (0.39%) Big Data
15 12 (0.36%) SQL Server 2005
15 12 (0.36%) SQL Server 2014
Development Applications
1 107 (3.21%) JIRA
2 27 (0.81%) Git (software)
3 24 (0.72%) Jenkins
4 16 (0.48%) Visual Studio
5 11 (0.33%) Bitbucket
6 10 (0.30%) Sonatype Nexus
7 9 (0.27%) Visual Studio Team System
8 8 (0.24%) Atlassian Bamboo
8 8 (0.24%) JMeter
8 8 (0.24%) LoadRunner
9 7 (0.21%) GitLab
9 7 (0.21%) MSI
9 7 (0.21%) Octopus Deploy
9 7 (0.21%) VSS/SourceSafe
10 6 (0.18%) Team Foundation Server
11 5 (0.15%) InstallShield
11 5 (0.15%) Subversion
11 5 (0.15%) Visual Studio Tools for Office
12 4 (0.12%) GCC
12 4 (0.12%) WinDbg
General
1 626 (18.76%) Finance
2 288 (8.63%) Public Sector
3 179 (5.36%) Retail
4 151 (4.53%) Telecoms
5 109 (3.27%) Legal
6 91 (2.73%) Banking
7 64 (1.92%) Marketing
8 63 (1.89%) Law
9 52 (1.56%) Aerospace
10 44 (1.32%) Manufacturing
11 37 (1.11%) Billing
12 33 (0.99%) Pharmaceutical
13 31 (0.93%) Back Office
14 30 (0.90%) Local Government
15 18 (0.54%) Electronics
15 18 (0.54%) Financial Institution
15 18 (0.54%) Military
16 12 (0.36%) Games
17 10 (0.30%) Advertising
17 10 (0.30%) Investment Banking
Job Titles
1 507 (15.19%) Analyst
2 506 (15.16%) Service Manager
3 292 (8.75%) Architect
3 292 (8.75%) IT Manager
4 272 (8.15%) Delivery Manager
5 246 (7.37%) Service Delivery Manager
6 232 (6.95%) Service Analyst
7 230 (6.89%) Consultant
8 172 (5.15%) Support Engineer
9 165 (4.94%) Infrastructure Engineer
10 140 (4.20%) Support Analyst
11 139 (4.17%) IT Services Manager
12 136 (4.08%) Developer
12 136 (4.08%) Service Desk Analyst
13 115 (3.45%) IT Support
14 114 (3.42%) IT Analyst
15 90 (2.70%) Solutions Architect
16 82 (2.46%) Applications Support
17 74 (2.22%) Technical Consultant
18 72 (2.16%) IT Engineer
Libraries, Frameworks & Software Standards
1 101 (3.03%) Web Services
2 81 (2.43%) .NET
3 49 (1.47%) Middleware
4 44 (1.32%) HTML
5 37 (1.11%) SOAP
6 34 (1.02%) CSS
7 32 (0.96%) XML
8 27 (0.81%) AngularJS
9 25 (0.75%) REST
10 23 (0.69%) ASP.NET
11 22 (0.66%) LDAP
12 18 (0.54%) HTML5
13 12 (0.36%) .NET Framework
14 11 (0.33%) jQuery
14 11 (0.33%) OAuth
15 10 (0.30%) SAML
15 10 (0.30%) XMPP
16 9 (0.27%) MDX
16 9 (0.27%) Node.js
17 7 (0.21%) WebCenter
Miscellaneous
1 284 (8.51%) Management Information System
2 272 (8.15%) Analytical Skills
3 192 (5.75%) Data Centre
4 155 (4.64%) Self-Motivation
5 143 (4.29%) User Experience
6 77 (2.31%) Driving Licence
7 74 (2.22%) Virtual Team
8 71 (2.13%) Public Cloud
9 58 (1.74%) CMDB
10 56 (1.68%) Distributed Denial-of-Service
11 49 (1.47%) Hybrid Cloud
11 49 (1.47%) Video Conferencing
12 48 (1.44%) iPad
13 41 (1.23%) Smartphone
14 40 (1.20%) Enterprise Software
15 36 (1.08%) CCTV
16 34 (1.02%) EPoS
16 34 (1.02%) Private Cloud
17 29 (0.87%) Mainframe
18 25 (0.75%) Blackberry
Operating Systems
1 794 (23.79%) Windows
2 280 (8.39%) Windows 10
3 249 (7.46%) Windows Server
4 236 (7.07%) Linux
5 137 (4.11%) Windows 7
6 115 (3.45%) Unix
7 77 (2.31%) Windows Server 2012
8 76 (2.28%) Android
8 76 (2.28%) Windows Server 2008
9 54 (1.62%) Apple iOS
10 40 (1.20%) Red Hat Enterprise Linux
11 37 (1.11%) Windows 8
12 33 (0.99%) Mac OS X
13 30 (0.90%) CentOS
14 20 (0.60%) Solaris
15 17 (0.51%) Ubuntu
16 16 (0.48%) Windows Server 2003
17 13 (0.39%) HPUX
18 12 (0.36%) Windows XP
18 12 (0.36%) zOS
Processes & Methodologies
1 2,090 (62.63%) ITIL
2 1,054 (31.59%) ITSM
3 810 (24.27%) Service Delivery
4 710 (21.28%) Agile Software Development
5 530 (15.88%) Change Management
6 413 (12.38%) Project Management
7 411 (12.32%) Problem-Solving
8 410 (12.29%) Incident Management
9 391 (11.72%) Problem Management
10 367 (11.00%) Continuous Improvement
11 302 (9.05%) Stakeholder Management
12 266 (7.97%) PRINCE2
13 258 (7.73%) Mentoring
14 241 (7.22%) ITIL V3
15 238 (7.13%) Information Security
16 235 (7.04%) Coaching
16 235 (7.04%) DevOps
16 235 (7.04%) Project Delivery
17 211 (6.32%) Migration
18 196 (5.87%) Infrastructure Engineering
Programming Languages
1 361 (10.82%) SQL
2 137 (4.11%) PowerShell
3 119 (3.57%) Java
4 78 (2.34%) C
5 66 (1.98%) Python
6 58 (1.74%) Bash Shell
7 56 (1.68%) C#
8 55 (1.65%) JavaScript
9 31 (0.93%) Objective-C
10 28 (0.84%) Ruby
11 27 (0.81%) T-SQL
12 18 (0.54%) COBOL
12 18 (0.54%) Perl
13 14 (0.42%) Korn
13 14 (0.42%) PHP
13 14 (0.42%) Shell Script
14 13 (0.39%) JCL
14 13 (0.39%) VBScript
15 7 (0.21%) C++
15 7 (0.21%) Lingo
Qualifications
1 335 (10.04%) Degree
2 249 (7.46%) ITIL Certification
3 231 (6.92%) Security Cleared
4 207 (6.20%) Microsoft Certification
5 168 (5.03%) ITIL Foundation Certificate
6 160 (4.79%) Cisco Certification
7 127 (3.81%) SC Cleared
8 123 (3.69%) CCNA
9 107 (3.21%) MCSE
10 88 (2.64%) MCSA
11 82 (2.46%) CCNP
12 53 (1.59%) Computer Science Degree
13 47 (1.41%) MCP
14 45 (1.35%) DV Cleared
15 39 (1.17%) CISSP
16 32 (0.96%) APMP
16 32 (0.96%) HND
17 27 (0.81%) MCITP
18 26 (0.78%) Citrix Certification
19 24 (0.72%) CCA
Quality Assurance & Compliance
1 434 (13.01%) SLA
2 154 (4.61%) ISO/IEC 27001
3 60 (1.80%) ISO 9001
4 59 (1.77%) COBIT
4 59 (1.77%) GDPR
5 57 (1.71%) QA
6 55 (1.65%) PMO
7 54 (1.62%) ISO/IEC 20000
8 46 (1.38%) PCI DSS
9 30 (0.90%) Sarbanes-Oxley
10 27 (0.81%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 25 (0.75%) Cyber Essentials
12 22 (0.66%) Data Quality
13 12 (0.36%) NIST
14 8 (0.24%) Cyber Essentials PLUS
15 7 (0.21%) ISO 22301
16 6 (0.18%) NCSC
17 5 (0.15%) GAMP
17 5 (0.15%) GxP
18 4 (0.12%) 21 CFR Part 11
System Software
1 517 (15.49%) Active Directory
2 220 (6.59%) VMware Infrastructure
3 97 (2.91%) Hyper-V
4 90 (2.70%) Docker
5 72 (2.16%) VMware ESXi
6 43 (1.29%) Virtual Machines
7 37 (1.11%) XenApp
8 29 (0.87%) Virtual Servers
9 27 (0.81%) XenDesktop
10 23 (0.69%) vSphere
11 21 (0.63%) Microsoft App-V
12 18 (0.54%) VirtualBox
13 17 (0.51%) Microsoft Virtual Server
14 15 (0.45%) NFS
15 14 (0.42%) Virtual Desktop
16 12 (0.36%) Firmware
17 11 (0.33%) BitLocker
17 11 (0.33%) Citrix Hypervisor
18 10 (0.30%) KVM
18 10 (0.30%) Xen
Systems Management
1 266 (7.97%) SCCM
2 71 (2.13%) Kubernetes
3 63 (1.89%) Microsoft Intune
4 54 (1.62%) Puppet
5 50 (1.50%) Ansible
6 47 (1.41%) SCOM
7 36 (1.08%) WSUS
8 31 (0.93%) Nagios
9 23 (0.69%) Opscode Chef
9 23 (0.69%) Single Sign-On
9 23 (0.69%) Terraform
10 20 (0.60%) Backup Exec
10 20 (0.60%) vRealize
11 18 (0.54%) vCenter Server
12 17 (0.51%) Tivoli
13 15 (0.45%) Docker Swarm
13 15 (0.45%) NetBackup
14 12 (0.36%) Microsoft Data Protection Manager
14 12 (0.36%) Netcool
14 12 (0.36%) Norton AntiVirus
Vendors
1 848 (25.41%) Microsoft
2 466 (13.96%) ServiceNow
3 284 (8.51%) VMware
4 267 (8.00%) Cisco
5 215 (6.44%) Citrix
6 196 (5.87%) Oracle
7 93 (2.79%) HP
8 82 (2.46%) SAP
9 78 (2.34%) Remedy
10 72 (2.16%) Salesforce.com
11 69 (2.07%) Apple
11 69 (2.07%) IBM
12 62 (1.86%) SolarWinds
13 53 (1.59%) Ivanti
14 49 (1.47%) Dell
14 49 (1.47%) Red Hat
15 47 (1.41%) BMC
16 46 (1.38%) Google
17 43 (1.29%) EMC
18 33 (0.99%) NetApp