Period
to 25 March 2019

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 25 March 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
25 Mar 2019
Same period 2018 Same period 2017
Rank 214 148 220
Rank change year-on-year -66 +72 +5
Permanent jobs citing ITSM 109 240 122
As % of all permanent IT jobs advertised in the South West 1.08% 2.32% 1.20%
As % of the Processes & Methodologies category 1.18% 2.54% 1.30%
Number of salaries quoted 56 41 69
South West median annual salary £35,750 £32,500 £44,000
Median salary % change year-on-year +10.00% -26.14% +10.00%
10th Percentile £23,500 £23,125 £26,950
90th Percentile £57,000 £51,949 £71,250
England median annual salary £48,000 £50,000 £48,500
% change year-on-year -4.00% +3.09% +2.11%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,267 9,437 9,364
As % of all permanent IT jobs advertised in the South West 92.18% 91.17% 91.79%
Number of salaries quoted 7,201 7,713 7,729
South West median annual salary £45,000 £42,500 £40,500
Median salary % change year-on-year +5.88% +4.94% +1.25%
10th Percentile £27,000 £26,250 £26,250
90th Percentile £67,500 £63,750 £65,000
England median annual salary £52,500 £50,000 £49,250
% change year-on-year +5.00% +1.52% +3.68%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 25 March 2019.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 25 March 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +13 35 £29,000 - 2
Dorset +17 20 £42,500 -26.09%
Wiltshire 0 11 £52,750 +62.31%
Gloucestershire -5 7 £37,000 -9.76%
Cornwall -19 6 - -
Devon - 5 £30,500 -
Somerset -20 1 £23,750 -17.15%
ITSM
England

For the 6 months to 25 March 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 93 (85.32%) ITIL
2 68 (62.39%) Service Delivery
3 57 (52.29%) Microsoft
4 54 (49.54%) Service Management
5 50 (45.87%) SLA
6 46 (42.20%) Analytical Skills
7 44 (40.37%) ITIL V3
8 39 (35.78%) Windows
9 36 (33.03%) Security Cleared
10 31 (28.44%) Infrastructure Engineering
11 29 (26.61%) Data Protection
11 29 (26.61%) DV Cleared
11 29 (26.61%) Stakeholder Management
12 26 (23.85%) Active Directory
13 25 (22.94%) Windows Server
14 24 (22.02%) Cisco
14 24 (22.02%) Degree
15 23 (21.10%) Hyper-V
16 22 (20.18%) VMware Infrastructure
16 22 (20.18%) Proactive Management
16 22 (20.18%) VMware
17 19 (17.43%) CCNA
17 19 (17.43%) Microsoft Excel
17 19 (17.43%) Cisco Certification
17 19 (17.43%) Problem-Solving
17 19 (17.43%) PowerShell
17 19 (17.43%) Data Centre
18 18 (16.51%) ISEB
18 18 (16.51%) DNS
18 18 (16.51%) DHCP

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.59%) SharePoint
2 1 (0.92%) MS Exchange
2 1 (0.92%) Skype for Business
Applications
1 19 (17.43%) Microsoft Excel
2 18 (16.51%) Microsoft PowerPoint
3 3 (2.75%) Microsoft Office
Cloud Services
1 10 (9.17%) SaaS
2 9 (8.26%) Microsoft Azure
3 6 (5.50%) IaaS
3 6 (5.50%) Office 365
3 6 (5.50%) PaaS
4 2 (1.83%) Amazon AWS
Communications & Networking
1 18 (16.51%) DHCP
1 18 (16.51%) DNS
2 16 (14.68%) Fibre Channel
2 16 (14.68%) NAS
2 16 (14.68%) NetScaler
2 16 (14.68%) SAN
2 16 (14.68%) VLAN
3 11 (10.09%) LAN
4 10 (9.17%) WAN
5 8 (7.34%) Wireless
6 7 (6.42%) WLAN
7 3 (2.75%) Firewall
8 2 (1.83%) Cisco IOS
8 2 (1.83%) DSL
8 2 (1.83%) Network Security
8 2 (1.83%) TCP/IP
9 1 (0.92%) Intrusion Detection
9 1 (0.92%) Skype
Database & Business Intelligence
1 1 (0.92%) SQL Server
Development Applications
1 10 (9.17%) MSI
General
1 12 (11.01%) Finance
2 9 (8.26%) Telecoms
3 6 (5.50%) Electronics
3 6 (5.50%) Law
3 6 (5.50%) Manufacturing
3 6 (5.50%) Marketing
4 5 (4.59%) Retail
Job Titles
1 36 (33.03%) Service Manager
2 28 (25.69%) Infrastructure Engineer
3 23 (21.10%) Delivery Manager
3 23 (21.10%) Services Delivery Manager
4 15 (13.76%) Analyst
5 14 (12.84%) Technical Delivery Manager
5 14 (12.84%) Technical Manager
5 14 (12.84%) Technical Service Delivery Manager
5 14 (12.84%) Technical Services Manager
6 13 (11.93%) IT Analyst
7 10 (9.17%) IT Support
7 10 (9.17%) Support Engineer
8 9 (8.26%) Service Analyst
9 7 (6.42%) Cloud Engineer
9 7 (6.42%) IT Manager
9 7 (6.42%) Service Desk Manager
9 7 (6.42%) Support Analyst
10 6 (5.50%) Service Desk Analyst
10 6 (5.50%) Virtualisation Engineer
11 5 (4.59%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 2 (1.83%) Web Services
1 2 (1.83%) XMPP
2 1 (0.92%) SailPoint
Miscellaneous
1 46 (42.20%) Analytical Skills
2 19 (17.43%) Data Centre
3 13 (11.93%) CMDB
4 9 (8.26%) Enterprise Software
5 6 (5.50%) User Experience
6 4 (3.67%) Management Information System
6 4 (3.67%) Replication
7 3 (2.75%) Enterprise Storage
7 3 (2.75%) Hybrid Cloud
8 2 (1.83%) Mobile App
9 1 (0.92%) Distributed Denial-of-Service
9 1 (0.92%) NHS
9 1 (0.92%) Video Conferencing
9 1 (0.92%) Virtual Team
Operating Systems
1 39 (35.78%) Windows
2 25 (22.94%) Windows Server
3 12 (11.01%) Windows 7
4 11 (10.09%) Windows Server 2008
5 8 (7.34%) Linux
6 5 (4.59%) Windows 10
7 3 (2.75%) AIX
7 3 (2.75%) Unix
7 3 (2.75%) Windows Server 2012
8 2 (1.83%) Windows 8
Processes & Methodologies
1 93 (85.32%) ITIL
2 68 (62.39%) Service Delivery
3 54 (49.54%) Service Management
4 44 (40.37%) ITIL V3
5 31 (28.44%) Infrastructure Engineering
6 29 (26.61%) Data Protection
6 29 (26.61%) Stakeholder Management
7 22 (20.18%) Proactive Management
8 19 (17.43%) Problem-Solving
9 18 (16.51%) Problem Management
10 16 (14.68%) Converged Infrastructure
10 16 (14.68%) Disaster Recovery
10 16 (14.68%) Fault Management
10 16 (14.68%) Server Management
10 16 (14.68%) Storage Management
10 16 (14.68%) Virtual Environments
11 14 (12.84%) Incident Management
12 10 (9.17%) Application Packaging
12 10 (9.17%) Compliance Audit
12 10 (9.17%) Continuous Improvement
Programming Languages
1 19 (17.43%) PowerShell
2 7 (6.42%) SQL
3 1 (0.92%) C
Qualifications
1 36 (33.03%) Security Cleared
2 29 (26.61%) DV Cleared
3 24 (22.02%) Degree
4 19 (17.43%) CCNA
4 19 (17.43%) Cisco Certification
5 18 (16.51%) ISEB
6 11 (10.09%) Microsoft Certification
7 10 (9.17%) MCSA
8 6 (5.50%) SC Cleared
9 4 (3.67%) ITIL Certification
9 4 (3.67%) MCP
9 4 (3.67%) MCSE
10 1 (0.92%) A+ Certification
10 1 (0.92%) CCENT
10 1 (0.92%) Network+ Certification
10 1 (0.92%) PRINCE2 Certification
Quality Assurance & Compliance
1 50 (45.87%) SLA
2 13 (11.93%) GDPR
3 8 (7.34%) ISO/IEC 27001
4 7 (6.42%) PCI DSS
System Software
1 26 (23.85%) Active Directory
2 23 (21.10%) Hyper-V
3 22 (20.18%) VMware Infrastructure
4 16 (14.68%) Firmware
4 16 (14.68%) XenApp
4 16 (14.68%) XenDesktop
5 10 (9.17%) Microsoft App-V
6 2 (1.83%) Virtual Desktop
6 2 (1.83%) VMware ESXi
7 1 (0.92%) BitLocker
7 1 (0.92%) Virtual Machines
Systems Management
1 16 (14.68%) Microsoft Data Protection Manager
1 16 (14.68%) SCDPM
2 13 (11.93%) SCCM
3 2 (1.83%) Cisco CUCM
3 2 (1.83%) SCOM
3 2 (1.83%) SCVMM
3 2 (1.83%) vCenter Server
4 1 (0.92%) SCSM
Vendors
1 57 (52.29%) Microsoft
2 24 (22.02%) Cisco
3 22 (20.18%) VMware
4 16 (14.68%) Citrix
5 13 (11.93%) ServiceNow
6 7 (6.42%) SAP
7 5 (4.59%) Oracle
8 4 (3.67%) HP
9 3 (2.75%) EMC
9 3 (2.75%) IBM
9 3 (2.75%) Juniper
9 3 (2.75%) NetApp
10 1 (0.92%) Dell
10 1 (0.92%) McAfee
10 1 (0.92%) Meraki
10 1 (0.92%) Veeam