Period
to 19 April 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 April 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
19 Apr 2018
Same period 2017 Same period 2016
Rank 150 213 211
Rank change year-on-year +63 -2 +28
Permanent jobs citing ITSM 227 134 147
As % of all permanent IT jobs advertised in the South West 2.14% 1.31% 1.28%
As % of the Processes & Methodologies category 2.36% 1.44% 1.42%
Number of salaries quoted 37 80 112
South West median annual salary £30,000 £45,000 £40,000
Median salary % change year-on-year -33.33% +12.50% +1.27%
10th Percentile £27,197 £23,750 £19,150
90th Percentile £52,169 £71,250 £58,750
England median annual salary £50,000 £48,000 £45,000
% change year-on-year +4.17% +6.67% -4.26%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,628 9,325 10,334
As % of all permanent IT jobs advertised in the South West 90.62% 91.23% 90.31%
Number of salaries quoted 7,906 7,644 8,597
South West median annual salary £42,500 £41,000 £40,000
Median salary % change year-on-year +3.66% +2.50% +2.56%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £63,750 £64,179 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +2.15%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 19 April 2018.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 19 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall -3 81 £46,250 +5.71% 1
Bristol -62 20 £46,250 +5.11% 1
Somerset +29 18 £28,666 -15.69%
Gloucestershire +22 9 £41,000 -24.42%
Dorset -35 7 £57,500 +164.37% 1
Wiltshire -18 6 £32,500 -37.50%
ITSM
England

For the 6 months to 19 April 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 221 (97.36%) ITIL
2 190 (83.70%) Service Management
3 179 (78.85%) Service Delivery
4 145 (63.88%) Windows
5 127 (55.95%) Degree
6 115 (50.66%) Microsoft
7 108 (47.58%) ITIL V3
8 102 (44.93%) PowerShell
9 100 (44.05%) Analytical Skills
10 96 (42.29%) Problem Management
11 94 (41.41%) Security Cleared
12 88 (38.77%) Active Directory
13 86 (37.89%) Proactive Management
14 84 (37.00%) Windows Server
14 84 (37.00%) Continuous Improvement
15 81 (35.68%) SLA
16 80 (35.24%) Decision-Making
16 80 (35.24%) Problem-Solving
17 75 (33.04%) Stakeholder Management
18 70 (30.84%) SCCM
19 69 (30.40%) Hyper-V
19 69 (30.40%) User Experience
20 66 (29.07%) SQL Server
21 61 (26.87%) Windows Server 2012
22 56 (24.67%) Business Intelligence
23 54 (23.79%) Enterprise Software
24 53 (23.35%) Microsoft Azure
25 52 (22.91%) Network Security
25 52 (22.91%) Firewall
26 51 (22.47%) ITIL Certification

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 47 (20.70%) SharePoint
2 2 (0.88%) Exchange Server 2013
2 2 (0.88%) MS Exchange
3 1 (0.44%) SharePoint Server
3 1 (0.44%) Skype for Business
Applications
1 27 (11.89%) Microsoft Office
2 17 (7.49%) Spreadsheet
3 11 (4.85%) Microsoft Excel
4 10 (4.41%) Microsoft PowerPoint
Cloud Services
1 53 (23.35%) Microsoft Azure
2 37 (16.30%) Office 365
3 32 (14.10%) Amazon AWS
4 22 (9.69%) IaaS
5 9 (3.96%) SaaS
6 7 (3.08%) PaaS
7 1 (0.44%) Cloud Computing
Communications & Networking
1 52 (22.91%) Firewall
1 52 (22.91%) Network Security
2 44 (19.38%) Intrusion Detection
3 27 (11.89%) Wireless
4 25 (11.01%) Cisco ISE
5 16 (7.05%) DNS
6 6 (2.64%) Broadband
6 6 (2.64%) MPLS
6 6 (2.64%) VPN
7 5 (2.20%) Internet
8 4 (1.76%) TCP/IP
9 3 (1.32%) SMS
10 2 (0.88%) LAN
10 2 (0.88%) WAN
11 1 (0.44%) BGP
11 1 (0.44%) EIGRP
11 1 (0.44%) FTP
11 1 (0.44%) HTTP
11 1 (0.44%) OSPF
11 1 (0.44%) Skype
Database & Business Intelligence
1 66 (29.07%) SQL Server
2 14 (6.17%) Relational Database
3 12 (5.29%) SQL Server Integration Services
4 10 (4.41%) Oracle Database
4 10 (4.41%) Oracle Database 10g
4 10 (4.41%) Oracle Database 11g
4 10 (4.41%) Oracle Database 12c
4 10 (4.41%) Power BI
5 2 (0.88%) Azure SQL Database
5 2 (0.88%) Microsoft Analysis Services
5 2 (0.88%) SQL Server 2008
5 2 (0.88%) SQL Server Analysis Services
5 2 (0.88%) SQL Server Reporting Services
6 1 (0.44%) SQL Server 2014
Development Applications
1 23 (10.13%) MSI
2 16 (7.05%) JIRA
General
1 9 (3.96%) Automotive
1 9 (3.96%) Finance
2 1 (0.44%) Manufacturing
2 1 (0.44%) Telecoms
Job Titles
1 41 (18.06%) Analyst
2 28 (12.33%) Cloud Engineer
3 26 (11.45%) Infrastructure Engineer
4 25 (11.01%) Cloud Infrastructure Engineer
4 25 (11.01%) Network Engineer
5 24 (10.57%) Desktop Engineer
5 24 (10.57%) Desktop Support
6 23 (10.13%) Applications Engineer
7 19 (8.37%) 3rd Line Engineer
7 19 (8.37%) Wintel Engineer
8 16 (7.05%) Service Manager
9 14 (6.17%) Delivery Manager
9 14 (6.17%) Senior Analyst
9 14 (6.17%) Senior Solutions Analyst
9 14 (6.17%) Services Delivery Manager
9 14 (6.17%) Solutions Analyst
10 11 (4.85%) Lead Network Engineer
11 10 (4.41%) Database Engineer
12 9 (3.96%) Mac Specialist
12 9 (3.96%) Mobile Specialist
Libraries, Frameworks & Software Standards
1 32 (14.10%) Web Services
2 14 (6.17%) CSS
2 14 (6.17%) HTML
2 14 (6.17%) XML
3 3 (1.32%) .NET
3 3 (1.32%) Flash
Miscellaneous
1 100 (44.05%) Analytical Skills
2 69 (30.40%) User Experience
3 54 (23.79%) Enterprise Software
4 44 (19.38%) Distributed Denial-of-Service
5 35 (15.42%) Management Information System
6 25 (11.01%) Hybrid Cloud
7 17 (7.49%) iPhone
8 10 (4.41%) Data Centre
8 10 (4.41%) Self-Motivation
9 9 (3.96%) NHS
10 3 (1.32%) Cyberthreat
10 3 (1.32%) Security Operations Centre
11 2 (0.88%) Driving Licence
12 1 (0.44%) Cyber Defence
12 1 (0.44%) Device Driver
12 1 (0.44%) Life Science
12 1 (0.44%) Replication
Operating Systems
1 145 (63.88%) Windows
2 84 (37.00%) Windows Server
3 61 (26.87%) Windows Server 2012
4 47 (20.70%) Linux
5 25 (11.01%) Windows Server 2008
6 24 (10.57%) Windows 7
7 21 (9.25%) Windows 10
8 3 (1.32%) Unix
9 1 (0.44%) Apple iOS
9 1 (0.44%) Windows Mobile
Processes & Methodologies
1 221 (97.36%) ITIL
2 190 (83.70%) Service Management
3 179 (78.85%) Service Delivery
4 108 (47.58%) ITIL V3
5 96 (42.29%) Problem Management
6 86 (37.89%) Proactive Management
7 84 (37.00%) Continuous Improvement
8 80 (35.24%) Decision-Making
8 80 (35.24%) Problem-Solving
9 75 (33.04%) Stakeholder Management
10 56 (24.67%) Business Intelligence
11 42 (18.50%) TOGAF
12 40 (17.62%) Application Packaging
12 40 (17.62%) Coaching
13 39 (17.18%) Incident Management
14 34 (14.98%) Runbook
15 31 (13.66%) Change Control
16 28 (12.33%) Project Management
17 27 (11.89%) IT Strategy
18 26 (11.45%) Collaborative Working
Programming Languages
1 102 (44.93%) PowerShell
2 26 (11.45%) SQL
3 16 (7.05%) VB
4 14 (6.17%) JavaScript
5 3 (1.32%) Java
6 2 (0.88%) T-SQL
7 1 (0.44%) C
7 1 (0.44%) Python
7 1 (0.44%) Shell Script
Qualifications
1 127 (55.95%) Degree
2 94 (41.41%) Security Cleared
3 51 (22.47%) ITIL Certification
4 45 (19.82%) Microsoft Certification
5 25 (11.01%) CCNA
5 25 (11.01%) CCNP
5 25 (11.01%) Cisco Certification
6 17 (7.49%) MCITP
7 16 (7.05%) MCSE
8 10 (4.41%) ISEB
8 10 (4.41%) MCSA
9 7 (3.08%) SC Cleared
10 6 (2.64%) DV Cleared
11 5 (2.20%) MCP
12 4 (1.76%) AWS Certification
13 3 (1.32%) CISSP
13 3 (1.32%) CREST Certified
13 3 (1.32%) GCIA
13 3 (1.32%) GCIH
13 3 (1.32%) SANS
Quality Assurance & Compliance
1 81 (35.68%) SLA
2 7 (3.08%) PMO
3 6 (2.64%) ISO/IEC 27001
4 5 (2.20%) ISO/IEC 20000
5 3 (1.32%) ISO 9001
6 1 (0.44%) COBIT
6 1 (0.44%) GPG13
System Software
1 88 (38.77%) Active Directory
2 69 (30.40%) Hyper-V
3 44 (19.38%) Virtual Desktop
4 32 (14.10%) VMware Infrastructure
5 25 (11.01%) BitLocker
6 23 (10.13%) Microsoft App-V
7 16 (7.05%) VMware ESXi
8 1 (0.44%) Snort
8 1 (0.44%) vSphere
Systems Management
1 70 (30.84%) SCCM
2 28 (12.33%) SCOM
3 25 (11.01%) SCVMM
4 19 (8.37%) Forefront Identity Manager
5 8 (3.52%) NetBackup
6 2 (0.88%) Failover Clustering
7 1 (0.44%) ArcSight ESM
7 1 (0.44%) Host Intrusion Detection System
7 1 (0.44%) HP Data Protector
7 1 (0.44%) RSA Archer
7 1 (0.44%) RSA enVision
7 1 (0.44%) RSA Security Analytics
7 1 (0.44%) Symantec Endpoint Protection
Vendors
1 115 (50.66%) Microsoft
2 44 (19.38%) McAfee
3 35 (15.42%) Cisco
4 32 (14.10%) VMware
5 25 (11.01%) F5
5 25 (11.01%) Infoblox
5 25 (11.01%) SolarWinds
6 19 (8.37%) Oracle
7 16 (7.05%) Veeam
8 11 (4.85%) HP
9 10 (4.41%) 3PAR
9 10 (4.41%) Apple
10 9 (3.96%) Juniper
11 8 (3.52%) Veritas
12 3 (1.32%) Cadence
12 3 (1.32%) CheckPoint
13 1 (0.44%) CA
13 1 (0.44%) Capita
13 1 (0.44%) Sourcefire
13 1 (0.44%) Symantec