The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 3 months to 25 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / South West
Rank 179 173 185
Rank change year-on-year -6 +12  
Permanent jobs citing ITSM 59 81 58
As % of all permanent IT jobs advertised in the South West 1.16% 1.38% 0.97%
As % of the Processes & Methodologies category 1.29% 1.55% 1.11%
Number of salaries quoted 31 52 49
Median salary £45,000 £37,500 £32,500
Median salary % change year-on-year +20.00% +15.38%  
90% offered a salary of more than £24,500 £21,150 £22,500
10% offered a salary of more than £67,000 £57,500 £57,000
UK excluding London median salary £47,500 £45,000 £42,500
% change year-on-year +5.55% +5.88%  

ITSM is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process and methodology skills.

Process & Methodology Skills
South West
Permanent job vacancies with a requirement for process and methodology skills 4583 5217 5244
As % of all permanent IT job vacancies advertised in the South West 90.11% 88.77% 87.74%
Number of salaries quoted 3782 4256 4361
Median salary £42,500 £42,500 £40,000
Median salary % change year-on-year - +6.25%  
90% offered a salary of more than £30,500 £29,000 £28,500
10% offered a salary of more than £62,500 £60,000 £65,000
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

ITSM
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West citing ITSM as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 3 months to 25 March 2017.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +8 25 £42,500 +6.25% 3
Cornwall +19 22 £32,250 +53.57% 2
Wiltshire -21 7 £52,000 +30.00%
Gloucestershire -1 4 £60,000 +224.32%
Devon - 1 £24,500 -
Somerset - 1 £34,000 -
ITSM
England

ITSM
Top 30 Related IT Skills in the South West

For the 6 months to 25 March 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 107 (87.70%) Service Management
2 98 (80.33%) ITIL
3 42 (34.43%) Microsoft
4 34 (27.87%) VMware
4 34 (27.87%) Security Cleared
5 30 (24.59%) Degree
6 29 (23.77%) Agile Software Development
7 28 (22.95%) Data Protection
7 28 (22.95%) MS Excel
8 27 (22.13%) Problem Management
9 24 (19.67%) Service Design
10 23 (18.85%) SC Cleared
10 23 (18.85%) MS PowerPoint
10 23 (18.85%) PRINCE2
10 23 (18.85%) Finance
11 22 (18.03%) ITIL Certification
11 22 (18.03%) MODAF
11 22 (18.03%) Data Centre
12 21 (17.21%) Internet
13 20 (16.39%) Management Information System
14 19 (15.57%) SLA
14 19 (15.57%) Windows
14 19 (15.57%) Linux
14 19 (15.57%) MS Office
14 19 (15.57%) VMware Infrastructure
15 18 (14.75%) ISO/IEC 27001
16 17 (13.93%) Programme Management
17 16 (13.11%) TOGAF
17 16 (13.11%) Incident Management
17 16 (13.11%) C

ITSM
Top Related IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (5.74%) BizTalk Server
1 7 (5.74%) MS Exchange
2 4 (3.28%) Exchange Server 2010
2 4 (3.28%) SharePoint
3 3 (2.46%) Skype for Business
4 1 (0.82%) Blackberry Enterprise Server
4 1 (0.82%) CMS
4 1 (0.82%) Exchange Server 2013
Applications
1 28 (22.95%) MS Excel
2 23 (18.85%) MS PowerPoint
3 19 (15.57%) MS Office
4 3 (2.46%) AutoCAD
4 3 (2.46%) MS Visio
4 3 (2.46%) SOLIDWORKS
Business Applications
1 6 (4.92%) Remedy ITSM
2 1 (0.82%) Dynamics GP
Cloud Services
1 10 (8.20%) Cloud Computing
2 8 (6.56%) IaaS
2 8 (6.56%) PaaS
3 6 (4.92%) Office 365
4 4 (3.28%) Microsoft Azure
5 3 (2.46%) Azure Active Directory
6 1 (0.82%) SaaS
Communications & Networking
1 21 (17.21%) Internet
2 14 (11.48%) Firewall
3 11 (9.02%) SAN
4 10 (8.20%) LAN
4 10 (8.20%) SMS
4 10 (8.20%) WAN
5 7 (5.74%) Junos
5 7 (5.74%) TCP/IP
6 6 (4.92%) Unified Communications
6 6 (4.92%) Wireshark
7 4 (3.28%) DHCP
7 4 (3.28%) DNS
7 4 (3.28%) Intrusion Detection
7 4 (3.28%) Network Security
7 4 (3.28%) VLAN
7 4 (3.28%) WLAN
8 3 (2.46%) Skype
8 3 (2.46%) SNMP
8 3 (2.46%) VoIP
8 3 (2.46%) Wireless
Database & Business Intelligence
1 7 (5.74%) SQL Server
2 6 (4.92%) Big Data
3 4 (3.28%) Hadoop
4 3 (2.46%) MySQL
5 1 (0.82%) BusinessObjects
5 1 (0.82%) Crystal Reports
5 1 (0.82%) SQL Server Reporting Services
Development Applications
1 9 (7.38%) JMeter
1 9 (7.38%) LoadRunner
1 9 (7.38%) LoadUI
1 9 (7.38%) Ranorex
1 9 (7.38%) Selenium
1 9 (7.38%) SoapUI
General
1 23 (18.85%) Finance
2 6 (4.92%) Local Government
3 4 (3.28%) Aerospace
3 4 (3.28%) Military
4 3 (2.46%) Billing
5 1 (0.82%) Advertising
5 1 (0.82%) Legal
5 1 (0.82%) Manufacturing
5 1 (0.82%) Retail
Job Titles
1 17 (13.93%) Service Manager
2 16 (13.11%) Analyst
2 16 (13.11%) Architect
3 14 (11.48%) Solutions Architect
4 13 (10.66%) Consultant
5 11 (9.02%) Delivery Manager
5 11 (9.02%) Services Delivery Manager
6 10 (8.20%) Enterprise Architect
6 10 (8.20%) Enterprise Solutions Architect
7 9 (7.38%) Test Engineer
8 8 (6.56%) Technical Engineer
9 7 (5.74%) Administrator
9 7 (5.74%) Senior Analyst
10 6 (4.92%) BizTalk Administrator
10 6 (4.92%) Storage Engineer
11 5 (4.10%) Integration Consultant
12 4 (3.28%) Implementation Consultant
12 4 (3.28%) Infrastructure Manager
12 4 (3.28%) Security Analyst
12 4 (3.28%) Transition Manager
Libraries, Frameworks & Software Standards
1 10 (8.20%) Flash
2 9 (7.38%) XML
3 7 (5.74%) REST
4 6 (4.92%) SOAP
4 6 (4.92%) Web Services
5 3 (2.46%) .NET
5 3 (2.46%) CGI
6 1 (0.82%) Middleware
Miscellaneous
1 22 (18.03%) Data Centre
2 20 (16.39%) Management Information System
3 15 (12.30%) Analytical Skills
4 14 (11.48%) NHS
5 10 (8.20%) Video Conferencing
6 8 (6.56%) Enterprise Software
7 7 (5.74%) Computer Science
7 7 (5.74%) Data Protection Act
7 7 (5.74%) Driving Licence
8 6 (4.92%) Internet of Things
9 4 (3.28%) BYOD
10 3 (2.46%) CCTV
10 3 (2.46%) Security Operations Centre
11 2 (1.64%) Clustering
11 2 (1.64%) CMDB
11 2 (1.64%) User Experience
12 1 (0.82%) Blackberry
12 1 (0.82%) Handset
12 1 (0.82%) HP Storage
12 1 (0.82%) Replication
Operating Systems
1 19 (15.57%) Linux
1 19 (15.57%) Windows
2 14 (11.48%) Unix
3 10 (8.20%) Windows Server
4 8 (6.56%) OpenVMS
4 8 (6.56%) Solaris
5 4 (3.28%) Windows Server 2008
5 4 (3.28%) Windows Vista
6 3 (2.46%) SUSE
6 3 (2.46%) Windows 2000 Server
6 3 (2.46%) Windows Server 2003
6 3 (2.46%) Windows XP
7 1 (0.82%) Windows 8
7 1 (0.82%) Windows Phone
7 1 (0.82%) Windows Server 2012
Processes & Methodologies
1 107 (87.70%) Service Management
2 98 (80.33%) ITIL
3 29 (23.77%) Agile Software Development
4 28 (22.95%) Data Protection
5 27 (22.13%) Problem Management
6 24 (19.67%) Service Design
7 23 (18.85%) PRINCE2
8 22 (18.03%) MODAF
9 17 (13.93%) Programme Management
10 16 (13.11%) Incident Management
10 16 (13.11%) Mentoring
10 16 (13.11%) TOGAF
11 15 (12.30%) Stakeholder Engagement
12 14 (11.48%) Information Security
12 14 (11.48%) Service Delivery
12 14 (11.48%) Stakeholder Management
13 12 (9.84%) Validation
14 11 (9.02%) ITIL V3
14 11 (9.02%) Patch Management
14 11 (9.02%) Project Management
Programming Languages
1 16 (13.11%) C
2 7 (5.74%) SQL
3 6 (4.92%) Java
4 5 (4.10%) PowerShell
5 3 (2.46%) Python
Qualifications
1 34 (27.87%) Security Cleared
2 30 (24.59%) Degree
3 23 (18.85%) SC Cleared
4 22 (18.03%) ITIL Certification
5 16 (13.11%) Microsoft Certification
6 15 (12.30%) DV Cleared
7 11 (9.02%) ISEB
7 11 (9.02%) ITIL Foundation Certificate
8 9 (7.38%) ISTQB
8 9 (7.38%) MCSE
9 7 (5.74%) CCNA
9 7 (5.74%) Cisco Certification
9 7 (5.74%) CISSP
9 7 (5.74%) GCIA
9 7 (5.74%) GCIH
9 7 (5.74%) GIAC
9 7 (5.74%) JNCIA
9 7 (5.74%) MCITP
9 7 (5.74%) SANS
10 6 (4.92%) DBS Check
Quality Assurance & Compliance
1 19 (15.57%) SLA
2 18 (14.75%) ISO/IEC 27001
3 11 (9.02%) COBIT
4 5 (4.10%) ISO 9001
5 3 (2.46%) ISO22301
6 1 (0.82%) GPG13
System Software
1 19 (15.57%) VMware Infrastructure
2 11 (9.02%) Active Directory
3 7 (5.74%) Hyper-V
3 7 (5.74%) Snort
4 3 (2.46%) VMware ESX
4 3 (2.46%) VMware Workstation
5 2 (1.64%) vSphere
6 1 (0.82%) Virtual Desktop
6 1 (0.82%) VMware ESXi
6 1 (0.82%) XenApp
6 1 (0.82%) XenDesktop
Systems Management
1 6 (4.92%) NetBackup
2 4 (3.28%) AirWatch
2 4 (3.28%) RSA enVision
2 4 (3.28%) SCCM
2 4 (3.28%) ServiceCenter
3 3 (2.46%) Backup Exec
3 3 (2.46%) Nmap
3 3 (2.46%) Norton AntiVirus
4 1 (0.82%) HP Data Protector
4 1 (0.82%) SCOM
Vendors
1 42 (34.43%) Microsoft
2 34 (27.87%) VMware
3 12 (9.84%) Cisco
3 12 (9.84%) HP
4 10 (8.20%) Cadence
5 9 (7.38%) Atlassian
6 8 (6.56%) NetApp
6 8 (6.56%) Veeam
7 7 (5.74%) 3PAR
7 7 (5.74%) ArcSight
7 7 (5.74%) Juniper
7 7 (5.74%) LogRhythm
8 6 (4.92%) BMC
8 6 (4.92%) Remedy
8 6 (4.92%) Veritas
9 4 (3.28%) Cloudera
9 4 (3.28%) Splunk
10 3 (2.46%) Civica
10 3 (2.46%) FireEye
10 3 (2.46%) Mitel
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