Period
to 17 October 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 17 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
17 Oct 2018
Same period 2017 Same period 2016
Rank 236 206 233
Rank change year-on-year -30 +27 -21
Permanent jobs citing ITSM 97 144 126
As % of all permanent IT jobs advertised in the South West 0.94% 1.42% 1.16%
As % of the Processes & Methodologies category 1.02% 1.55% 1.28%
Number of salaries quoted 51 70 63
South West median annual salary £40,000 £42,500 £33,500
Median salary % change year-on-year -5.88% +26.87% -25.05%
10th Percentile £22,500 £23,113 £21,250
90th Percentile £67,500 £50,000 £60,000
England median annual salary £46,000 £47,500 £47,500
% change year-on-year -3.16% - +2.15%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,495 9,307 9,808
As % of all permanent IT jobs advertised in the South West 92.17% 91.48% 90.30%
Number of salaries quoted 7,753 7,688 8,214
South West median annual salary £44,000 £42,500 £40,000
Median salary % change year-on-year +3.53% +6.25% -
10th Percentile £26,250 £25,750 £25,750
90th Percentile £67,500 £63,750 £63,175
England median annual salary £52,000 £50,000 £50,000
% change year-on-year +4.00% - +5.26%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 17 October 2018.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 17 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -9 39 £43,750 +67.46% 4
Cornwall -16 12 - -
Gloucestershire -9 9 £40,000 -13.04% 5
Dorset -22 8 £35,000 -26.32% 2
Wiltshire -7 6 £40,250 -52.65% 4
Somerset +27 5 £23,750 -
Devon +20 1 £30,500 -51.20% 2
ITSM
England

For the 6 months to 17 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 82 (84.54%) ITIL
2 59 (60.82%) Service Management
3 58 (59.79%) Service Delivery
4 44 (45.36%) Microsoft
5 34 (35.05%) SLA
6 33 (34.02%) Windows
7 30 (30.93%) Active Directory
8 29 (29.90%) ITIL V3
9 28 (28.87%) Degree
9 28 (28.87%) Stakeholder Management
10 27 (27.84%) PowerShell
11 26 (26.80%) Problem Management
11 26 (26.80%) Analytical Skills
11 26 (26.80%) Windows Server
12 25 (25.77%) Security Cleared
13 23 (23.71%) Hyper-V
14 22 (22.68%) Proactive Management
15 21 (21.65%) Office 365
15 21 (21.65%) Microsoft Excel
16 20 (20.62%) Business Intelligence
16 20 (20.62%) Data Centre
17 18 (18.56%) SCCM
17 18 (18.56%) Microsoft PowerPoint
17 18 (18.56%) SQL Server
17 18 (18.56%) Finance
18 17 (17.53%) ISEB
18 17 (17.53%) Microsoft Azure
19 16 (16.49%) Continuous Improvement
19 16 (16.49%) SharePoint
19 16 (16.49%) Agile Software Development

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (16.49%) SharePoint
2 2 (2.06%) MS Exchange
2 2 (2.06%) WebLogic
3 1 (1.03%) Exchange Server 2010
3 1 (1.03%) Exchange Server 2013
3 1 (1.03%) IIS
Applications
1 21 (21.65%) Microsoft Excel
2 18 (18.56%) Microsoft PowerPoint
3 13 (13.40%) Microsoft Office
4 1 (1.03%) MS Visio
Cloud Services
1 21 (21.65%) Office 365
2 17 (17.53%) Microsoft Azure
3 14 (14.43%) Amazon AWS
4 3 (3.09%) Azure Active Directory
4 3 (3.09%) IaaS
4 3 (3.09%) PaaS
4 3 (3.09%) SaaS
5 1 (1.03%) Cloud Computing
Communications & Networking
1 16 (16.49%) Intrusion Detection
2 15 (15.46%) Network Security
3 12 (12.37%) Firewall
4 8 (8.25%) DNS
5 4 (4.12%) DHCP
5 4 (4.12%) Fibre Channel
5 4 (4.12%) NAS
5 4 (4.12%) NetScaler
5 4 (4.12%) SAN
5 4 (4.12%) SMS
5 4 (4.12%) VLAN
6 3 (3.09%) Kerberos
7 2 (2.06%) LAN
7 2 (2.06%) WAN
8 1 (1.03%) CTI
8 1 (1.03%) Intranet
8 1 (1.03%) VPN
Database & Business Intelligence
1 18 (18.56%) SQL Server
2 3 (3.09%) Qlik Sense
3 2 (2.06%) Relational Database
4 1 (1.03%) MS Access
4 1 (1.03%) MySQL
4 1 (1.03%) SQL Server 2008
Development Applications
1 5 (5.15%) MSI
2 4 (4.12%) Team Foundation Server
2 4 (4.12%) Visual Studio Team System
General
1 18 (18.56%) Finance
2 7 (7.22%) Telecoms
3 6 (6.19%) Aerospace
4 5 (5.15%) Electronics
4 5 (5.15%) Law
4 5 (5.15%) Manufacturing
4 5 (5.15%) Marketing
5 3 (3.09%) Back Office
5 3 (3.09%) Billing
Job Titles
1 26 (26.80%) Service Manager
2 20 (20.62%) Analyst
3 18 (18.56%) Delivery Manager
3 18 (18.56%) Services Delivery Manager
4 16 (16.49%) Technical Manager
4 16 (16.49%) Technical Services Manager
5 15 (15.46%) Infrastructure Engineer
6 12 (12.37%) Support Engineer
6 12 (12.37%) Technical Delivery Manager
6 12 (12.37%) Technical Service Delivery Manager
7 10 (10.31%) Cloud Engineer
8 9 (9.28%) IT Analyst
8 9 (9.28%) Service Analyst
8 9 (9.28%) Wintel Engineer
9 7 (7.22%) Cloud Infrastructure Engineer
10 6 (6.19%) Support Analyst
11 5 (5.15%) 3rd Line Engineer
11 5 (5.15%) Applications Support
11 5 (5.15%) Service Desk Analyst
11 5 (5.15%) Service Management Analyst
Libraries, Frameworks & Software Standards
1 10 (10.31%) Web Services
2 4 (4.12%) Flash
3 3 (3.09%) SAML
4 2 (2.06%) CSS
4 2 (2.06%) HTML
4 2 (2.06%) SailPoint
4 2 (2.06%) XML
5 1 (1.03%) Ajax
5 1 (1.03%) jQuery
5 1 (1.03%) JSON
Miscellaneous
1 26 (26.80%) Analytical Skills
2 20 (20.62%) Data Centre
3 12 (12.37%) Distributed Denial-of-Service
3 12 (12.37%) Management Information System
4 10 (10.31%) User Experience
5 9 (9.28%) Enterprise Software
6 7 (7.22%) Hybrid Cloud
7 4 (4.12%) Public Cloud
8 3 (3.09%) Self-Motivation
9 2 (2.06%) NHS
10 1 (1.03%) Clustering
10 1 (1.03%) CMDB
10 1 (1.03%) Data Structures
10 1 (1.03%) Driving Licence
10 1 (1.03%) Greenfield Project
Operating Systems
1 33 (34.02%) Windows
2 26 (26.80%) Windows Server
3 15 (15.46%) Windows Server 2012
4 6 (6.19%) Windows 10
5 5 (5.15%) Windows 7
5 5 (5.15%) Windows Server 2008
6 3 (3.09%) Linux
Processes & Methodologies
1 82 (84.54%) ITIL
2 59 (60.82%) Service Management
3 58 (59.79%) Service Delivery
4 29 (29.90%) ITIL V3
5 28 (28.87%) Stakeholder Management
6 26 (26.80%) Problem Management
7 22 (22.68%) Proactive Management
8 20 (20.62%) Business Intelligence
9 16 (16.49%) Agile Software Development
9 16 (16.49%) Continuous Improvement
9 16 (16.49%) Problem-Solving
10 15 (15.46%) Data Protection
10 15 (15.46%) Decision-Making
10 15 (15.46%) Infrastructure Engineering
11 13 (13.40%) Change Management
12 12 (12.37%) Runbook
13 11 (11.34%) Storage Management
14 10 (10.31%) TOGAF
15 8 (8.25%) Collaborative Working
15 8 (8.25%) Information Security
Programming Languages
1 27 (27.84%) PowerShell
2 10 (10.31%) SQL
3 3 (3.09%) JavaScript
Qualifications
1 28 (28.87%) Degree
2 25 (25.77%) Security Cleared
3 17 (17.53%) ISEB
4 15 (15.46%) ITIL Certification
5 13 (13.40%) DV Cleared
6 7 (7.22%) MCITP
6 7 (7.22%) Microsoft Certification
7 4 (4.12%) CCNA
7 4 (4.12%) Cisco Certification
7 4 (4.12%) SANS
7 4 (4.12%) SC Cleared
8 1 (1.03%) DBS Check
8 1 (1.03%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 34 (35.05%) SLA
2 10 (10.31%) ISO/IEC 27001
3 9 (9.28%) GDPR
4 6 (6.19%) PMO
5 4 (4.12%) GPG13
5 4 (4.12%) QA
6 1 (1.03%) ISO 9001
6 1 (1.03%) ISO/IEC 20000
System Software
1 30 (30.93%) Active Directory
2 23 (23.71%) Hyper-V
3 12 (12.37%) Virtual Desktop
4 11 (11.34%) VMware Infrastructure
5 7 (7.22%) BitLocker
6 5 (5.15%) Microsoft App-V
7 4 (4.12%) Firmware
7 4 (4.12%) XenApp
7 4 (4.12%) XenDesktop
8 3 (3.09%) Shibboleth
Systems Management
1 18 (18.56%) SCCM
2 7 (7.22%) SCOM
2 7 (7.22%) SCVMM
3 5 (5.15%) Forefront Identity Manager
4 4 (4.12%) Microsoft Data Protection Manager
4 4 (4.12%) NetBackup
4 4 (4.12%) SCDPM
5 2 (2.06%) Computer Incident Response Team
Vendors
1 44 (45.36%) Microsoft
2 13 (13.40%) VMware
3 12 (12.37%) McAfee
4 8 (8.25%) SAP
5 7 (7.22%) Cisco
6 6 (6.19%) Oracle
7 5 (5.15%) Citrix
7 5 (5.15%) HP
7 5 (5.15%) ServiceNow
8 4 (4.12%) 3PAR
8 4 (4.12%) Cadence
8 4 (4.12%) Veeam
8 4 (4.12%) Veritas
9 3 (3.09%) CheckPoint
9 3 (3.09%) ConnectWise
9 3 (3.09%) Juniper
9 3 (3.09%) Mitel
10 2 (2.06%) Apple
10 2 (2.06%) ATG
10 2 (2.06%) NetApp