Period
to 18 November 2017

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 18 November 2017 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 201 207 216
Rank change year-on-year +6 +9 +16
Permanent jobs citing ITSM 154 135 149
As % of all permanent IT jobs advertised in the South West 1.50% 1.23% 1.25%
As % of the Processes & Methodologies category 1.68% 1.39% 1.41%
Number of salaries quoted 57 68 132
South West median annual salary £42,500 £40,000 £44,849
Median salary % change year-on-year +6.25% -10.81% +9.39%
10th Percentile £23,000 £21,600 £22,500
90th Percentile £46,000 £55,000 £65,000
England median annual salary £47,500 £46,000 £45,000
% change year-on-year +3.26% +2.22% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9192 9719 10557
As % of all permanent IT jobs advertised in the South West 89.56% 88.87% 88.80%
Number of salaries quoted 7569 8101 8871
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £26,250 £26,250 £25,000
90th Percentile £65,000 £63,750 £63,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 18 November 2017.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol +8 62 £26,125 -40.63%
Gloucestershire +37 36 £46,000 +15.00%
Cornwall -1 31 £40,000 -
Somerset -4 7 - -
Wiltshire -12 3 £32,500 -18.75%
Devon +18 1 £62,500 -
ITSM
England

For the 6 months to 18 November 2017, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region with a requirement for ITSM.

1 144 (93.51%) ITIL
2 140 (90.91%) Service Management
3 98 (63.64%) Security Cleared
4 82 (53.25%) Service Delivery
5 80 (51.95%) Windows
6 77 (50.00%) Microsoft
7 76 (49.35%) Problem Management
8 59 (38.31%) DV Cleared
9 58 (37.66%) Degree
10 54 (35.06%) ITIL V3
10 54 (35.06%) Windows Server
10 54 (35.06%) Proactive Management
11 53 (34.42%) Analytical Skills
12 48 (31.17%) PowerShell
12 48 (31.17%) SQL Server
13 47 (30.52%) SC Cleared
14 45 (29.22%) Active Directory
15 44 (28.57%) SLA
15 44 (28.57%) Coaching
16 41 (26.62%) SharePoint
17 40 (25.97%) Mentoring
18 39 (25.32%) Hyper-V
18 39 (25.32%) SCCM
19 38 (24.68%) Office 365
20 35 (22.73%) Windows Server 2012
20 35 (22.73%) ITIL Certification
20 35 (22.73%) Management Information System
21 34 (22.08%) Business Intelligence
22 32 (20.78%) Firewall
22 32 (20.78%) Stakeholder Management

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (26.62%) SharePoint
2 6 (3.90%) IIS
2 6 (3.90%) SharePoint Server
3 3 (1.95%) Skype for Business
4 1 (0.65%) MS Exchange
Applications
1 22 (14.29%) Microsoft Office
2 8 (5.19%) Microsoft Excel
3 7 (4.55%) Microsoft PowerPoint
4 4 (2.60%) Spreadsheet
5 2 (1.30%) Microsoft Project
5 2 (1.30%) MS Visio
Business Applications
1 5 (3.25%) Dynamics CRM
2 2 (1.30%) Remedy ITSM
Cloud Services
1 38 (24.68%) Office 365
2 31 (20.13%) Microsoft Azure
3 15 (9.74%) Amazon AWS
4 5 (3.25%) Cloud Computing
4 5 (3.25%) Dynamics 365
5 3 (1.95%) SaaS
6 2 (1.30%) Azure Active Directory
6 2 (1.30%) OneDrive
Communications & Networking
1 32 (20.78%) Firewall
2 26 (16.88%) Internet
2 26 (16.88%) Intrusion Detection
2 26 (16.88%) Network Security
3 23 (14.94%) DNS
4 20 (12.99%) TCP/IP
5 14 (9.09%) Cisco ISE
5 14 (9.09%) Wireless
6 12 (7.79%) DHCP
7 9 (5.84%) Fibre Channel
7 9 (5.84%) NAS
7 9 (5.84%) SAN
7 9 (5.84%) VLAN
8 7 (4.55%) SMS
9 6 (3.90%) FTP
9 6 (3.90%) HTTP
10 1 (0.65%) Remote Desktop
10 1 (0.65%) Skype
10 1 (0.65%) VoIP
Database & Business Intelligence
1 48 (31.17%) SQL Server
2 6 (3.90%) SQL Server 2012
3 3 (1.95%) Azure SQL Database
3 3 (1.95%) Microsoft Analysis Services
3 3 (1.95%) MySQL
3 3 (1.95%) SQL Server 2008
3 3 (1.95%) SQL Server Analysis Services
3 3 (1.95%) SQL Server Integration Services
3 3 (1.95%) SQL Server Reporting Services
4 2 (1.30%) Oracle Reports
4 2 (1.30%) Power BI
Development Applications
1 1 (0.65%) MSI
General
1 20 (12.99%) Finance
2 5 (3.25%) Manufacturing
3 1 (0.65%) Marketing
Job Titles
1 34 (22.08%) Analyst
2 24 (15.58%) Infrastructure Engineer
3 17 (11.04%) Service Manager
3 17 (11.04%) SOC Analyst
4 15 (9.74%) Cloud Engineer
4 15 (9.74%) Cloud Infrastructure Engineer
5 14 (9.09%) Network Engineer
6 12 (7.79%) Administrator
6 12 (7.79%) Delivery Manager
6 12 (7.79%) Services Delivery Manager
7 11 (7.14%) Wintel Engineer
8 9 (5.84%) Senior Infrastructure Engineer
9 7 (4.55%) Architect
9 7 (4.55%) Collaboration Engineer
9 7 (4.55%) Lead Network Engineer
9 7 (4.55%) Support Analyst
10 6 (3.90%) Consultant
10 6 (3.90%) Cybersecurity Engineer
10 6 (3.90%) Desktop Support
10 6 (3.90%) Lead Solutions Architect
Libraries, Frameworks & Software Standards
1 21 (13.64%) .NET
2 15 (9.74%) Web Services
3 7 (4.55%) Flash
4 2 (1.30%) HTML
4 2 (1.30%) XML
5 1 (0.65%) ASP.NET
5 1 (0.65%) ASP.NET Web Forms
Miscellaneous
1 53 (34.42%) Analytical Skills
2 35 (22.73%) Management Information System
3 26 (16.88%) Distributed Denial-of-Service
4 21 (13.64%) User Experience
5 20 (12.99%) Cyberthreat
5 20 (12.99%) Security Operations Centre
6 15 (9.74%) Hybrid Cloud
7 9 (5.84%) Data Centre
7 9 (5.84%) Replication
8 7 (4.55%) Enterprise Software
9 6 (3.90%) Cyber Defence
10 5 (3.25%) Life Science
11 4 (2.60%) Virtual Team
12 3 (1.95%) Computer Science
12 3 (1.95%) Digital Media
12 3 (1.95%) Video\Live Streaming
13 2 (1.30%) VLE
14 1 (0.65%) Driving Licence
14 1 (0.65%) iPhone
14 1 (0.65%) Reinsurance
Operating Systems
1 80 (51.95%) Windows
2 54 (35.06%) Windows Server
3 35 (22.73%) Windows Server 2012
4 27 (17.53%) Windows 10
5 20 (12.99%) Linux
5 20 (12.99%) Unix
6 5 (3.25%) Windows Server 2008
7 3 (1.95%) Windows 7
8 1 (0.65%) Mac OS X
Processes & Methodologies
1 144 (93.51%) ITIL
2 140 (90.91%) Service Management
3 82 (53.25%) Service Delivery
4 76 (49.35%) Problem Management
5 54 (35.06%) ITIL V3
5 54 (35.06%) Proactive Management
6 44 (28.57%) Coaching
7 40 (25.97%) Mentoring
8 34 (22.08%) Business Intelligence
9 32 (20.78%) Stakeholder Management
10 29 (18.83%) Information Security
11 26 (16.88%) SIEM
11 26 (16.88%) Software Engineering
11 26 (16.88%) TOGAF
12 23 (14.94%) Continuous Improvement
13 20 (12.99%) Network Monitoring
13 20 (12.99%) Security Architecture
13 20 (12.99%) Security Operations
14 19 (12.34%) Runbook
15 16 (10.39%) Customer Requirements
Programming Languages
1 48 (31.17%) PowerShell
2 22 (14.29%) Java
3 7 (4.55%) SQL
4 6 (3.90%) Python
4 6 (3.90%) Shell Script
5 3 (1.95%) T-SQL
6 1 (0.65%) C#
Qualifications
1 98 (63.64%) Security Cleared
2 59 (38.31%) DV Cleared
3 58 (37.66%) Degree
4 47 (30.52%) SC Cleared
5 35 (22.73%) ITIL Certification
6 23 (14.94%) CCNA
6 23 (14.94%) Cisco Certification
7 20 (12.99%) CISSP
7 20 (12.99%) CREST Certified
7 20 (12.99%) GCIA
7 20 (12.99%) GCIH
7 20 (12.99%) Microsoft Certification
7 20 (12.99%) SANS
8 14 (9.09%) CCNP
9 11 (7.14%) ISEB
10 8 (5.19%) MCSE
11 7 (4.55%) MCITP
12 6 (3.90%) CITP
13 3 (1.95%) MCTS
14 2 (1.30%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 44 (28.57%) SLA
2 23 (14.94%) ISO/IEC 27001
3 7 (4.55%) ISO/IEC 20000
4 6 (3.90%) GPG13
5 5 (3.25%) COBIT
6 2 (1.30%) ISO 9001
System Software
1 45 (29.22%) Active Directory
2 39 (25.32%) Hyper-V
3 26 (16.88%) Virtual Desktop
4 18 (11.69%) VMware Infrastructure
5 15 (9.74%) BitLocker
6 9 (5.84%) Firmware
6 9 (5.84%) Virtual Machines
6 9 (5.84%) VMware ESXi
7 6 (3.90%) Snort
8 1 (0.65%) Microsoft App-V
Systems Management
1 39 (25.32%) SCCM
2 21 (13.64%) SCOM
3 15 (9.74%) SCVMM
4 13 (8.44%) Forefront Identity Manager
5 12 (7.79%) Microsoft Data Protection Manager
6 9 (5.84%) SCDPM
6 9 (5.84%) vCenter Server
7 6 (3.90%) ArcSight ESM
7 6 (3.90%) Host Intrusion Detection System
7 6 (3.90%) RSA Archer
7 6 (3.90%) RSA enVision
7 6 (3.90%) RSA Security Analytics
7 6 (3.90%) Symantec Endpoint Protection
8 4 (2.60%) NetBackup
9 3 (1.95%) Backup Exec
9 3 (1.95%) Failover Clustering
10 1 (0.65%) Norton AntiVirus
Vendors
1 77 (50.00%) Microsoft
2 26 (16.88%) McAfee
3 23 (14.94%) Cisco
4 18 (11.69%) VMware
5 14 (9.09%) F5
5 14 (9.09%) Infoblox
5 14 (9.09%) SolarWinds
6 11 (7.14%) Cadence
7 9 (5.84%) Citrix
7 9 (5.84%) Dell
8 7 (4.55%) HP
8 7 (4.55%) Oracle
8 7 (4.55%) Symantec
8 7 (4.55%) Veeam
9 6 (3.90%) ArcSight
9 6 (3.90%) LogLogic
9 6 (3.90%) Sourcefire
9 6 (3.90%) Trend Micro
10 4 (2.60%) 3PAR
10 4 (2.60%) Veritas