Period
to 23 January 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 154 195 211
Rank change year-on-year +41 +16 +41
Permanent jobs citing ITSM 209 148 145
As % of all permanent IT jobs advertised in the South West 2.06% 1.42% 1.27%
As % of the Processes & Methodologies category 2.31% 1.59% 1.41%
Number of salaries quoted 61 73 122
South West median annual salary £42,500 £44,000 £42,500
Median salary % change year-on-year -3.41% +3.53% +7.59%
10th Percentile £23,000 £23,180 £21,250
90th Percentile £46,000 £71,250 £65,000
England median annual salary £50,000 £46,069 £45,000
% change year-on-year +8.53% +2.38% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,038 9,305 10,276
As % of all permanent IT jobs advertised in the South West 89.06% 89.49% 89.71%
Number of salaries quoted 7,399 7,703 8,599
South West median annual salary £42,500 £41,500 £40,000
Median salary % change year-on-year +2.41% +3.75% +3.90%
10th Percentile £26,250 £26,250 £25,750
90th Percentile £63,750 £65,000 £63,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 23 January 2018.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall -1 63 £40,000 - 1
Bristol -31 47 £28,000 -36.36% 5
Gloucestershire +56 39 £46,000 -5.15% 1
Somerset +2 9 - -
Wiltshire -9 1 £32,500 -20.73% 1
ITSM
England

For the 6 months to 23 January 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 199 (95.22%) ITIL
2 186 (89.00%) Service Management
3 139 (66.51%) Service Delivery
4 125 (59.81%) Windows
5 122 (58.37%) Security Cleared
6 115 (55.02%) Microsoft
7 108 (51.67%) Problem Management
8 100 (47.85%) Degree
9 97 (46.41%) ITIL V3
10 93 (44.50%) Analytical Skills
11 82 (39.23%) Proactive Management
12 78 (37.32%) Windows Server
12 78 (37.32%) PowerShell
13 72 (34.45%) Active Directory
14 67 (32.06%) SQL Server
15 66 (31.58%) SCCM
16 63 (30.14%) Hyper-V
16 63 (30.14%) SLA
17 59 (28.23%) Continuous Improvement
17 59 (28.23%) Windows Server 2012
18 57 (27.27%) Coaching
19 56 (26.79%) SharePoint
20 54 (25.84%) Business Intelligence
20 54 (25.84%) ITIL Certification
21 53 (25.36%) Stakeholder Management
22 51 (24.40%) User Experience
23 50 (23.92%) DV Cleared
24 49 (23.44%) Microsoft Azure
24 49 (23.44%) Firewall
25 48 (22.97%) Office 365

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (26.79%) SharePoint
2 6 (2.87%) SharePoint Server
3 5 (2.39%) IIS
4 3 (1.44%) Skype for Business
Applications
1 32 (15.31%) Microsoft Office
2 13 (6.22%) Spreadsheet
3 6 (2.87%) Microsoft Excel
4 5 (2.39%) Microsoft PowerPoint
5 2 (0.96%) Microsoft Project
5 2 (0.96%) MS Visio
Business Applications
1 5 (2.39%) Dynamics CRM
Cloud Services
1 49 (23.44%) Microsoft Azure
2 48 (22.97%) Office 365
3 25 (11.96%) Amazon AWS
4 8 (3.83%) IaaS
5 5 (2.39%) Dynamics 365
6 3 (1.44%) Cloud Computing
6 3 (1.44%) SaaS
7 2 (0.96%) Azure Active Directory
7 2 (0.96%) OneDrive
Communications & Networking
1 49 (23.44%) Firewall
2 42 (20.10%) Intrusion Detection
2 42 (20.10%) Network Security
3 28 (13.40%) Cisco ISE
3 28 (13.40%) Wireless
4 21 (10.05%) DNS
5 17 (8.13%) Internet
6 13 (6.22%) TCP/IP
7 12 (5.74%) DHCP
8 9 (4.31%) Fibre Channel
8 9 (4.31%) NAS
8 9 (4.31%) SAN
8 9 (4.31%) VLAN
9 5 (2.39%) SMS
10 4 (1.91%) FTP
10 4 (1.91%) HTTP
11 3 (1.44%) Broadband
11 3 (1.44%) MPLS
11 3 (1.44%) VPN
12 1 (0.48%) LAN
Database & Business Intelligence
1 67 (32.06%) SQL Server
2 7 (3.35%) SQL Server Integration Services
3 6 (2.87%) Power BI
3 6 (2.87%) Relational Database
4 5 (2.39%) SQL Server 2012
5 4 (1.91%) Oracle Database
5 4 (1.91%) Oracle Database 10g
5 4 (1.91%) Oracle Database 11g
5 4 (1.91%) Oracle Database 12c
6 3 (1.44%) Azure SQL Database
6 3 (1.44%) Microsoft Analysis Services
6 3 (1.44%) MySQL
6 3 (1.44%) SQL Server 2008
6 3 (1.44%) SQL Server Analysis Services
6 3 (1.44%) SQL Server Reporting Services
7 2 (0.96%) Oracle Reports
8 1 (0.48%) SQL Server 2014
Development Applications
1 12 (5.74%) MSI
2 5 (2.39%) JIRA
General
1 16 (7.66%) Finance
2 3 (1.44%) Manufacturing
3 1 (0.48%) Marketing
Job Titles
1 42 (20.10%) Analyst
2 34 (16.27%) Infrastructure Engineer
3 28 (13.40%) Network Engineer
4 25 (11.96%) Cloud Engineer
4 25 (11.96%) Cloud Infrastructure Engineer
5 18 (8.61%) Desktop Support
6 17 (8.13%) Wintel Engineer
7 14 (6.70%) Desktop Engineer
7 14 (6.70%) Lead Network Engineer
8 13 (6.22%) Service Manager
8 13 (6.22%) SOC Analyst
9 12 (5.74%) Administrator
9 12 (5.74%) Applications Engineer
9 12 (5.74%) Delivery Manager
9 12 (5.74%) Services Delivery Manager
10 9 (4.31%) 3rd Line Engineer
10 9 (4.31%) Senior Analyst
10 9 (4.31%) Senior Infrastructure Engineer
11 7 (3.35%) Architect
11 7 (3.35%) Collaboration Engineer
Libraries, Frameworks & Software Standards
1 25 (11.96%) Web Services
2 13 (6.22%) .NET
3 8 (3.83%) HTML
3 8 (3.83%) XML
4 6 (2.87%) CSS
5 5 (2.39%) Flash
Miscellaneous
1 93 (44.50%) Analytical Skills
2 51 (24.40%) User Experience
3 42 (20.10%) Distributed Denial-of-Service
4 31 (14.83%) Management Information System
5 26 (12.44%) Enterprise Software
6 25 (11.96%) Hybrid Cloud
7 13 (6.22%) Cyberthreat
7 13 (6.22%) Security Operations Centre
8 10 (4.78%) iPhone
9 9 (4.31%) Replication
10 6 (2.87%) Data Centre
11 4 (1.91%) Cyber Defence
12 3 (1.44%) Digital Media
12 3 (1.44%) Life Science
12 3 (1.44%) Video\Live Streaming
13 2 (0.96%) Computer Science
13 2 (0.96%) VLE
Operating Systems
1 125 (59.81%) Windows
2 78 (37.32%) Windows Server
3 59 (28.23%) Windows Server 2012
4 34 (16.27%) Windows 10
5 29 (13.88%) Linux
6 15 (7.18%) Windows Server 2008
7 14 (6.70%) Windows 7
8 13 (6.22%) Unix
9 1 (0.48%) Mac OS X
Processes & Methodologies
1 199 (95.22%) ITIL
2 186 (89.00%) Service Management
3 139 (66.51%) Service Delivery
4 108 (51.67%) Problem Management
5 97 (46.41%) ITIL V3
6 82 (39.23%) Proactive Management
7 59 (28.23%) Continuous Improvement
8 57 (27.27%) Coaching
9 54 (25.84%) Business Intelligence
10 53 (25.36%) Stakeholder Management
11 42 (20.10%) TOGAF
12 37 (17.70%) Mentoring
13 33 (15.79%) Runbook
14 31 (14.83%) Change Control
15 28 (13.40%) IT Strategy
16 27 (12.92%) Project Management
17 25 (11.96%) Boundary Protection
17 25 (11.96%) Data Loss Prevention
17 25 (11.96%) Network Virtualisation
17 25 (11.96%) Threat Detection
Programming Languages
1 78 (37.32%) PowerShell
2 16 (7.66%) SQL
3 15 (7.18%) Java
4 6 (2.87%) JavaScript
5 5 (2.39%) VB
6 4 (1.91%) Python
6 4 (1.91%) Shell Script
7 3 (1.44%) T-SQL
8 1 (0.48%) C
Qualifications
1 122 (58.37%) Security Cleared
2 100 (47.85%) Degree
3 54 (25.84%) ITIL Certification
4 50 (23.92%) DV Cleared
5 37 (17.70%) CCNA
5 37 (17.70%) Cisco Certification
6 35 (16.75%) SC Cleared
7 33 (15.79%) Microsoft Certification
8 28 (13.40%) CCNP
9 16 (7.66%) MCSE
10 13 (6.22%) CISSP
10 13 (6.22%) CREST Certified
10 13 (6.22%) GCIA
10 13 (6.22%) GCIH
10 13 (6.22%) SANS
11 8 (3.83%) MCITP
12 5 (2.39%) ISEB
13 4 (1.91%) MCSA
14 3 (1.44%) CITP
14 3 (1.44%) MCTS
Quality Assurance & Compliance
1 63 (30.14%) SLA
2 14 (6.70%) ISO/IEC 27001
3 4 (1.91%) GPG13
3 4 (1.91%) ISO/IEC 20000
4 3 (1.44%) COBIT
4 3 (1.44%) PMO
5 1 (0.48%) ISO 9001
System Software
1 72 (34.45%) Active Directory
2 63 (30.14%) Hyper-V
3 42 (20.10%) Virtual Desktop
4 27 (12.92%) VMware Infrastructure
5 25 (11.96%) BitLocker
6 17 (8.13%) VMware ESXi
7 12 (5.74%) Microsoft App-V
8 9 (4.31%) Firmware
8 9 (4.31%) Virtual Machines
9 4 (1.91%) Snort
Systems Management
1 66 (31.58%) SCCM
2 31 (14.83%) SCOM
3 25 (11.96%) SCVMM
4 19 (9.09%) Forefront Identity Manager
5 12 (5.74%) Microsoft Data Protection Manager
6 9 (4.31%) SCDPM
6 9 (4.31%) vCenter Server
7 4 (1.91%) ArcSight ESM
7 4 (1.91%) Host Intrusion Detection System
7 4 (1.91%) NetBackup
7 4 (1.91%) RSA Archer
7 4 (1.91%) RSA enVision
7 4 (1.91%) RSA Security Analytics
7 4 (1.91%) Symantec Endpoint Protection
8 3 (1.44%) Backup Exec
8 3 (1.44%) Failover Clustering
Vendors
1 115 (55.02%) Microsoft
2 42 (20.10%) McAfee
3 40 (19.14%) Cisco
4 28 (13.40%) F5
4 28 (13.40%) Infoblox
4 28 (13.40%) SolarWinds
5 27 (12.92%) VMware
6 11 (5.26%) Oracle
7 9 (4.31%) Citrix
7 9 (4.31%) Dell
8 8 (3.83%) Veeam
9 7 (3.35%) HP
10 5 (2.39%) Cadence
11 4 (1.91%) 3PAR
11 4 (1.91%) ArcSight
11 4 (1.91%) LogLogic
11 4 (1.91%) Sourcefire
11 4 (1.91%) Symantec
11 4 (1.91%) Trend Micro
11 4 (1.91%) Veritas