Period
to 11 December 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 11 December 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
11 Dec 2018
Same period 2017 Same period 2016
Rank 221 180 210
Rank change year-on-year -41 +30 +1
Permanent jobs citing ITSM 103 172 148
As % of all permanent IT jobs advertised in the South West 1.03% 1.68% 1.38%
As % of the Processes & Methodologies category 1.11% 1.84% 1.52%
Number of salaries quoted 58 57 79
South West median annual salary £38,250 £42,500 £42,500
Median salary % change year-on-year -10.00% - -5.24%
10th Percentile £23,925 £23,000 £21,750
90th Percentile £61,250 £46,000 £54,200
England median annual salary £45,000 £49,250 £45,000
% change year-on-year -8.63% +9.44% -

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,294 9,357 9,763
As % of all permanent IT jobs advertised in the South West 92.66% 91.25% 91.06%
Number of salaries quoted 7,378 7,704 8,132
South West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £26,000
90th Percentile £67,500 £65,000 £63,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - +5.26%

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 11 December 2018.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 11 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -6 41 £30,000 +23.71% 4
Dorset - 13 £49,500 -
Wiltshire -1 10 £40,000 +23.08% 2
Gloucestershire -11 10 £40,000 -13.04%
Cornwall -22 5 - -
Somerset +19 3 £23,750 -
Devon +11 3 £30,500 -51.20% 1
ITSM
England

For the 6 months to 11 December 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 82 (79.61%) ITIL
2 59 (57.28%) Service Management
3 56 (54.37%) Service Delivery
4 45 (43.69%) Microsoft
5 41 (39.81%) SLA
6 35 (33.98%) Windows
7 32 (31.07%) ITIL V3
8 31 (30.10%) Analytical Skills
9 29 (28.16%) Active Directory
10 28 (27.18%) Security Cleared
11 26 (25.24%) Infrastructure Engineering
12 23 (22.33%) Data Centre
12 23 (22.33%) Stakeholder Management
13 22 (21.36%) Finance
13 22 (21.36%) Windows Server
13 22 (21.36%) DV Cleared
13 22 (21.36%) Data Protection
14 21 (20.39%) Hyper-V
14 21 (20.39%) Degree
14 21 (20.39%) Microsoft Excel
15 20 (19.42%) Office 365
16 18 (17.48%) PowerShell
17 17 (16.50%) Business Intelligence
17 17 (16.50%) ISEB
17 17 (16.50%) Problem Management
17 17 (16.50%) Microsoft PowerPoint
18 16 (15.53%) SCCM
18 16 (15.53%) VMware
19 15 (14.56%) Cisco
19 15 (14.56%) Microsoft Azure

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (11.65%) SharePoint
2 2 (1.94%) MS Exchange
3 1 (0.97%) Exchange Server 2010
3 1 (0.97%) Exchange Server 2013
3 1 (0.97%) WebLogic
Applications
1 21 (20.39%) Microsoft Excel
2 17 (16.50%) Microsoft PowerPoint
3 13 (12.62%) Microsoft Office
Cloud Services
1 20 (19.42%) Office 365
2 15 (14.56%) Microsoft Azure
3 14 (13.59%) Amazon AWS
4 2 (1.94%) IaaS
4 2 (1.94%) PaaS
4 2 (1.94%) SaaS
5 1 (0.97%) Azure Active Directory
5 1 (0.97%) Cloud Computing
Communications & Networking
1 10 (9.71%) LAN
1 10 (9.71%) WAN
2 9 (8.74%) Intrusion Detection
2 9 (8.74%) Network Security
3 8 (7.77%) DHCP
3 8 (7.77%) DNS
3 8 (7.77%) Fibre Channel
3 8 (7.77%) Firewall
3 8 (7.77%) NAS
3 8 (7.77%) NetScaler
3 8 (7.77%) SAN
3 8 (7.77%) VLAN
4 5 (4.85%) Wireless
4 5 (4.85%) WLAN
5 4 (3.88%) SMS
6 2 (1.94%) DSL
6 2 (1.94%) TCP/IP
7 1 (0.97%) CTI
7 1 (0.97%) Kerberos
7 1 (0.97%) VPN
Database & Business Intelligence
1 8 (7.77%) SQL Server
2 3 (2.91%) Qlik Sense
3 1 (0.97%) MS Access
3 1 (0.97%) MySQL
Development Applications
1 8 (7.77%) MSI
2 4 (3.88%) Team Foundation Server
2 4 (3.88%) Visual Studio Team System
General
1 22 (21.36%) Finance
2 12 (11.65%) Telecoms
3 7 (6.80%) Electronics
3 7 (6.80%) Law
3 7 (6.80%) Manufacturing
3 7 (6.80%) Marketing
4 6 (5.83%) Aerospace
5 3 (2.91%) Back Office
5 3 (2.91%) Billing
Job Titles
1 31 (30.10%) Service Manager
2 23 (22.33%) Infrastructure Engineer
3 21 (20.39%) Analyst
4 18 (17.48%) Delivery Manager
4 18 (17.48%) Services Delivery Manager
5 16 (15.53%) Technical Manager
5 16 (15.53%) Technical Services Manager
6 13 (12.62%) IT Analyst
6 13 (12.62%) Support Engineer
7 12 (11.65%) Technical Delivery Manager
7 12 (11.65%) Technical Service Delivery Manager
8 11 (10.68%) Service Analyst
9 10 (9.71%) IT Support
10 9 (8.74%) Cloud Engineer
10 9 (8.74%) IT Manager
11 8 (7.77%) Support Analyst
12 7 (6.80%) Cloud Infrastructure Engineer
12 7 (6.80%) Service Desk Analyst
13 5 (4.85%) Operations Manager
13 5 (4.85%) Wintel Infrastructure Engineer
Libraries, Frameworks & Software Standards
1 10 (9.71%) Web Services
2 4 (3.88%) Flash
3 2 (1.94%) SailPoint
4 1 (0.97%) Ajax
4 1 (0.97%) jQuery
4 1 (0.97%) JSON
4 1 (0.97%) SAML
4 1 (0.97%) XML
Miscellaneous
1 31 (30.10%) Analytical Skills
2 23 (22.33%) Data Centre
3 8 (7.77%) Management Information System
4 7 (6.80%) Distributed Denial-of-Service
4 7 (6.80%) Hybrid Cloud
5 6 (5.83%) Enterprise Software
6 4 (3.88%) Public Cloud
6 4 (3.88%) User Experience
7 3 (2.91%) CMDB
7 3 (2.91%) Enterprise Storage
7 3 (2.91%) Replication
8 2 (1.94%) NHS
8 2 (1.94%) Self-Motivation
9 1 (0.97%) Data Structures
9 1 (0.97%) Driving Licence
Operating Systems
1 35 (33.98%) Windows
2 22 (21.36%) Windows Server
3 10 (9.71%) Windows 7
4 8 (7.77%) Windows Server 2008
4 8 (7.77%) Windows Server 2012
5 3 (2.91%) AIX
5 3 (2.91%) Unix
5 3 (2.91%) Windows 10
6 2 (1.94%) Linux
6 2 (1.94%) Windows 8
Processes & Methodologies
1 82 (79.61%) ITIL
2 59 (57.28%) Service Management
3 56 (54.37%) Service Delivery
4 32 (31.07%) ITIL V3
5 26 (25.24%) Infrastructure Engineering
6 23 (22.33%) Stakeholder Management
7 22 (21.36%) Data Protection
8 17 (16.50%) Business Intelligence
8 17 (16.50%) Problem Management
9 14 (13.59%) Proactive Management
10 12 (11.65%) Change Management
11 11 (10.68%) Agile Software Development
11 11 (10.68%) Continuous Improvement
11 11 (10.68%) Storage Management
12 10 (9.71%) Disaster Recovery
12 10 (9.71%) Problem-Solving
13 9 (8.74%) Information Security
13 9 (8.74%) Server Management
14 8 (7.77%) Converged Infrastructure
14 8 (7.77%) Decision-Making
Programming Languages
1 18 (17.48%) PowerShell
2 6 (5.83%) SQL
3 1 (0.97%) JavaScript
Qualifications
1 28 (27.18%) Security Cleared
2 22 (21.36%) DV Cleared
3 21 (20.39%) Degree
4 17 (16.50%) ISEB
5 11 (10.68%) ITIL Certification
6 10 (9.71%) CCNA
6 10 (9.71%) Cisco Certification
7 5 (4.85%) Microsoft Certification
7 5 (4.85%) SC Cleared
8 3 (2.91%) MCITP
9 2 (1.94%) MCP
9 2 (1.94%) MCSA
9 2 (1.94%) MCSE
9 2 (1.94%) SANS
10 1 (0.97%) DBS Check
10 1 (0.97%) ITIL Foundation Certificate
10 1 (0.97%) PRINCE2 Certification
Quality Assurance & Compliance
1 41 (39.81%) SLA
2 14 (13.59%) GDPR
3 10 (9.71%) ISO/IEC 27001
4 5 (4.85%) PCI DSS
4 5 (4.85%) PMO
5 4 (3.88%) QA
6 2 (1.94%) GPG13
7 1 (0.97%) ISO 9001
7 1 (0.97%) ISO/IEC 20000
System Software
1 29 (28.16%) Active Directory
2 21 (20.39%) Hyper-V
3 14 (13.59%) VMware Infrastructure
4 8 (7.77%) Firmware
4 8 (7.77%) Microsoft App-V
4 8 (7.77%) XenApp
4 8 (7.77%) XenDesktop
5 7 (6.80%) BitLocker
5 7 (6.80%) Virtual Desktop
6 1 (0.97%) Shibboleth
Systems Management
1 16 (15.53%) SCCM
2 8 (7.77%) Microsoft Data Protection Manager
2 8 (7.77%) SCDPM
3 7 (6.80%) SCOM
3 7 (6.80%) SCVMM
4 2 (1.94%) Computer Incident Response Team
Vendors
1 45 (43.69%) Microsoft
2 16 (15.53%) VMware
3 15 (14.56%) Cisco
4 11 (10.68%) SAP
5 9 (8.74%) Citrix
6 7 (6.80%) McAfee
7 5 (4.85%) Juniper
7 5 (4.85%) NetApp
7 5 (4.85%) ServiceNow
8 4 (3.88%) Cadence
8 4 (3.88%) HP
9 3 (2.91%) ConnectWise
9 3 (2.91%) EMC
9 3 (2.91%) IBM
9 3 (2.91%) Mitel
10 2 (1.94%) Apple
10 2 (1.94%) CheckPoint
11 1 (0.97%) Ivanti
11 1 (0.97%) Oracle
11 1 (0.97%) Sophos