Period
to 16 July 2018

The following table provides summary statistics for permanent job vacancies advertised in the South West with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
England > South West
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 187 235 231
Rank change year-on-year +48 -4 -18
Permanent jobs citing ITSM 176 100 129
As % of all permanent IT jobs advertised in the South West 1.62% 0.96% 1.16%
As % of the Processes & Methodologies category 1.78% 1.05% 1.29%
Number of salaries quoted 49 59 83
South West median annual salary £30,000 £45,000 £37,500
Median salary % change year-on-year -33.33% +20.00% -9.62%
10th Percentile £26,150 £23,750 £20,500
90th Percentile £62,000 £73,750 £58,750
England median annual salary £47,500 £47,500 £47,500

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South West with a requirement for process or methodology skills.

All Process and Methodology Skills
South West
Permanent vacancies with a requirement for process or methodology skills 9,911 9,549 9,990
As % of all permanent IT jobs advertised in the South West 91.03% 91.58% 89.48%
Number of salaries quoted 8,152 7,874 8,261
South West median annual salary £42,500 £41,377 £40,000
Median salary % change year-on-year +2.72% +3.44% -
10th Percentile £26,250 £26,000 £25,750
90th Percentile £65,000 £63,750 £65,000
England median annual salary £50,000 £50,000 £50,000

ITSM
Job Vacancy Trend in the South West

Job postings citing ITSM as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for ITSM in the South West

ITSM
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in the South West.

Salary trend for ITSM in the South West

ITSM
Salary Histogram in the South West

The salary distribution of IT jobs citing ITSM in the South West over the 6 months to 16 July 2018.

Salary histogram for ITSM in the South West

ITSM
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the South West region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cornwall +2 51 £46,250 +12.12%
Bristol -11 30 £50,198 +14.74% 3
Somerset +40 17 £28,666 -15.69% 1
Gloucestershire +10 10 £41,000 -31.67% 1
Dorset -26 8 £57,500 +164.37% 1
Wiltshire -12 7 £33,250 -36.06% 2
ITSM
England

For the 6 months to 16 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region with a requirement for ITSM.

1 170 (96.59%) ITIL
2 133 (75.57%) Service Management
3 131 (74.43%) Service Delivery
4 108 (61.36%) Windows
5 100 (56.82%) Degree
6 91 (51.70%) Microsoft
7 82 (46.59%) PowerShell
8 75 (42.61%) ITIL V3
9 72 (40.91%) Active Directory
9 72 (40.91%) Windows Server
10 68 (38.64%) Proactive Management
10 68 (38.64%) Analytical Skills
11 64 (36.36%) SLA
12 61 (34.66%) Stakeholder Management
12 61 (34.66%) Security Cleared
13 60 (34.09%) Problem Management
14 58 (32.95%) Hyper-V
15 56 (31.82%) SQL Server
16 54 (30.68%) Problem-Solving
17 52 (29.55%) Continuous Improvement
18 50 (28.41%) Decision-Making
19 49 (27.84%) SCCM
20 48 (27.27%) Windows Server 2012
21 45 (25.57%) Network Security
22 44 (25.00%) Enterprise Software
23 43 (24.43%) Business Intelligence
24 41 (23.30%) Firewall
24 41 (23.30%) User Experience
25 40 (22.73%) Microsoft Azure
25 40 (22.73%) Intrusion Detection

ITSM
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (20.45%) SharePoint
2 3 (1.70%) Exchange Server 2013
2 3 (1.70%) MS Exchange
3 2 (1.14%) WebLogic
4 1 (0.57%) IIS
4 1 (0.57%) Skype for Business
Applications
1 23 (13.07%) Microsoft Office
2 22 (12.50%) Microsoft Excel
2 22 (12.50%) Microsoft PowerPoint
3 8 (4.55%) Spreadsheet
4 1 (0.57%) MS Visio
Cloud Services
1 40 (22.73%) Microsoft Azure
2 30 (17.05%) Office 365
3 28 (15.91%) Amazon AWS
4 17 (9.66%) IaaS
5 8 (4.55%) PaaS
5 8 (4.55%) SaaS
6 2 (1.14%) Azure Active Directory
7 1 (0.57%) Cloud Computing
Communications & Networking
1 45 (25.57%) Network Security
2 41 (23.30%) Firewall
3 40 (22.73%) Intrusion Detection
4 17 (9.66%) DNS
5 7 (3.98%) SMS
6 5 (2.84%) Wireless
7 4 (2.27%) Broadband
7 4 (2.27%) MPLS
7 4 (2.27%) VPN
8 3 (1.70%) Cisco ISE
9 2 (1.14%) Kerberos
9 2 (1.14%) LAN
9 2 (1.14%) WAN
10 1 (0.57%) BGP
10 1 (0.57%) CTI
10 1 (0.57%) EIGRP
10 1 (0.57%) Internet
10 1 (0.57%) OSPF
10 1 (0.57%) Skype
10 1 (0.57%) TCP/IP
Database & Business Intelligence
1 56 (31.82%) SQL Server
2 11 (6.25%) Relational Database
3 7 (3.98%) Oracle Database
3 7 (3.98%) Oracle Database 10g
3 7 (3.98%) Oracle Database 11g
3 7 (3.98%) Oracle Database 12c
3 7 (3.98%) Power BI
3 7 (3.98%) SQL Server Integration Services
4 1 (0.57%) MS Access
4 1 (0.57%) MySQL
4 1 (0.57%) SQL Server 2008
Development Applications
1 13 (7.39%) JIRA
1 13 (7.39%) MSI
2 1 (0.57%) Team Foundation Server
2 1 (0.57%) Visual Studio Team System
General
1 9 (5.11%) Automotive
2 8 (4.55%) Finance
3 6 (3.41%) Aerospace
4 1 (0.57%) Telecoms
Job Titles
1 32 (18.18%) Analyst
2 23 (13.07%) Cloud Engineer
2 23 (13.07%) Service Manager
3 21 (11.93%) Delivery Manager
3 21 (11.93%) Services Delivery Manager
3 21 (11.93%) Wintel Engineer
4 20 (11.36%) Infrastructure Engineer
5 19 (10.80%) Cloud Infrastructure Engineer
6 17 (9.66%) 3rd Line Engineer
7 15 (8.52%) Technical Manager
7 15 (8.52%) Technical Services Manager
8 14 (7.95%) Technical Delivery Manager
8 14 (7.95%) Technical Service Delivery Manager
9 13 (7.39%) Applications Engineer
9 13 (7.39%) Desktop Engineer
9 13 (7.39%) Desktop Support
9 13 (7.39%) Senior Analyst
10 12 (6.82%) Support Engineer
11 10 (5.68%) Senior Solutions Analyst
11 10 (5.68%) Solutions Analyst
Libraries, Frameworks & Software Standards
1 27 (15.34%) Web Services
2 11 (6.25%) CSS
2 11 (6.25%) HTML
2 11 (6.25%) XML
3 7 (3.98%) Flash
4 2 (1.14%) SAML
5 1 (0.57%) Ajax
5 1 (0.57%) jQuery
5 1 (0.57%) JSON
Miscellaneous
1 68 (38.64%) Analytical Skills
2 44 (25.00%) Enterprise Software
3 41 (23.30%) User Experience
4 36 (20.45%) Distributed Denial-of-Service
5 30 (17.05%) Management Information System
6 19 (10.80%) Data Centre
6 19 (10.80%) Hybrid Cloud
7 11 (6.25%) Self-Motivation
8 10 (5.68%) NHS
9 8 (4.55%) iPhone
10 2 (1.14%) Driving Licence
11 1 (0.57%) Clustering
11 1 (0.57%) Data Structures
11 1 (0.57%) Device Driver
11 1 (0.57%) Greenfield Project
11 1 (0.57%) Public Cloud
11 1 (0.57%) Replication
Operating Systems
1 108 (61.36%) Windows
2 72 (40.91%) Windows Server
3 48 (27.27%) Windows Server 2012
4 34 (19.32%) Linux
5 17 (9.66%) Windows 10
6 14 (7.95%) Windows 7
7 13 (7.39%) Windows Server 2008
8 1 (0.57%) Apple iOS
8 1 (0.57%) Windows Mobile
Processes & Methodologies
1 170 (96.59%) ITIL
2 133 (75.57%) Service Management
3 131 (74.43%) Service Delivery
4 75 (42.61%) ITIL V3
5 68 (38.64%) Proactive Management
6 61 (34.66%) Stakeholder Management
7 60 (34.09%) Problem Management
8 54 (30.68%) Problem-Solving
9 52 (29.55%) Continuous Improvement
10 50 (28.41%) Decision-Making
11 43 (24.43%) Business Intelligence
12 31 (17.61%) Incident Management
13 30 (17.05%) Collaborative Working
14 21 (11.93%) Application Packaging
14 21 (11.93%) TOGAF
15 19 (10.80%) Data Loss Prevention
15 19 (10.80%) Network Virtualisation
15 19 (10.80%) Threat Detection
16 18 (10.23%) Runbook
17 17 (9.66%) Service Delivery Management
Programming Languages
1 82 (46.59%) PowerShell
2 22 (12.50%) SQL
3 13 (7.39%) VB
4 12 (6.82%) JavaScript
Qualifications
1 100 (56.82%) Degree
2 61 (34.66%) Security Cleared
3 34 (19.32%) Microsoft Certification
4 29 (16.48%) ITIL Certification
5 21 (11.93%) ISEB
6 18 (10.23%) MCITP
7 9 (5.11%) MCSE
8 7 (3.98%) MCSA
9 5 (2.84%) DV Cleared
9 5 (2.84%) MCP
10 4 (2.27%) AWS Certification
10 4 (2.27%) SANS
10 4 (2.27%) SC Cleared
11 3 (1.70%) CCNA
11 3 (1.70%) CCNP
11 3 (1.70%) Cisco Certification
12 2 (1.14%) DBS Check
Quality Assurance & Compliance
1 64 (36.36%) SLA
2 9 (5.11%) GDPR
3 7 (3.98%) PMO
4 6 (3.41%) ISO/IEC 27001
5 4 (2.27%) GPG13
6 3 (1.70%) ISO/IEC 20000
7 2 (1.14%) ISO 9001
8 1 (0.57%) QA
System Software
1 72 (40.91%) Active Directory
2 58 (32.95%) Hyper-V
3 36 (20.45%) Virtual Desktop
4 26 (14.77%) VMware Infrastructure
5 19 (10.80%) BitLocker
6 13 (7.39%) Microsoft App-V
7 10 (5.68%) VMware ESXi
8 2 (1.14%) Shibboleth
9 1 (0.57%) vSphere
Systems Management
1 49 (27.84%) SCCM
2 20 (11.36%) SCOM
3 19 (10.80%) SCVMM
4 17 (9.66%) Forefront Identity Manager
5 10 (5.68%) NetBackup
6 2 (1.14%) Computer Incident Response Team
7 1 (0.57%) HP Data Protector
Vendors
1 91 (51.70%) Microsoft
2 36 (20.45%) McAfee
3 26 (14.77%) VMware
4 20 (11.36%) Oracle
5 18 (10.23%) Veeam
6 13 (7.39%) HP
7 12 (6.82%) 3PAR
7 12 (6.82%) Cisco
8 11 (6.25%) Apple
9 10 (5.68%) Veritas
10 8 (4.55%) Juniper
11 7 (3.98%) Cadence
12 4 (2.27%) CheckPoint
13 3 (1.70%) F5
13 3 (1.70%) Infoblox
13 3 (1.70%) SolarWinds
14 2 (1.14%) ATG
14 2 (1.14%) ServiceNow
15 1 (0.57%) CA
15 1 (0.57%) Meraki