Period
to 16 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Guildford with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 16 October 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
Surrey > Guildford
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 67 83 87
Rank change year-on-year +16 +4 -7
Permanent jobs citing ITSM 28 12 6
As % of all permanent IT jobs advertised in Guildford 3.30% 1.55% 0.68%
As % of the Processes & Methodologies category 3.75% 1.76% 0.77%
Number of salaries quoted 22 7 6
Guildford median annual salary £32,500 £30,000 £55,500
Median salary % change year-on-year +8.33% -45.95% +48.00%
10th Percentile £21,350 £29,100 £45,000
90th Percentile £61,250 £44,850 £66,250
Surrey median annual salary £47,500 £45,000 £42,500
% change year-on-year +5.56% +5.88% +13.33%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Guildford with a requirement for process or methodology skills.

All Process and Methodology Skills
Guildford
Permanent vacancies with a requirement for process or methodology skills 746 683 782
As % of all permanent IT jobs advertised in Guildford 87.87% 88.13% 88.06%
Number of salaries quoted 601 614 670
Guildford median annual salary £42,500 £42,500 £47,500
Median salary % change year-on-year - -10.53% +11.76%
10th Percentile £25,750 £26,250 £30,000
90th Percentile £71,250 £65,875 £70,000
Surrey median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

ITSM
Job Vacancy Trend in Guildford

Job postings citing ITSM as a percentage of all IT jobs advertised in Guildford.

Job vacancy trend for ITSM in Guildford

ITSM
Salary Trend in Guildford

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Guildford.

Salary trend for ITSM in Guildford

ITSM
Salary Histogram in Guildford

The salary distribution of IT jobs citing ITSM in Guildford over the 6 months to 16 October 2018.

Salary histogram for ITSM in Guildford

For the 6 months to 16 October 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Guildford region with a requirement for ITSM.

1 28 (100.00%) ITIL
2 17 (60.71%) Service Management
3 16 (57.14%) Data Centre
4 15 (53.57%) ITIL V3
4 15 (53.57%) Office 365
4 15 (53.57%) Windows
4 15 (53.57%) Microsoft
4 15 (53.57%) Active Directory
5 11 (39.29%) Microsoft Excel
6 10 (35.71%) LAN
6 10 (35.71%) CCNA
6 10 (35.71%) WLAN
6 10 (35.71%) WAN
6 10 (35.71%) DHCP
6 10 (35.71%) TCP/IP
6 10 (35.71%) Linux
6 10 (35.71%) MCP
6 10 (35.71%) MCSA
6 10 (35.71%) BizTalk Server
6 10 (35.71%) MPLS
6 10 (35.71%) Configuration Management
6 10 (35.71%) SAN
6 10 (35.71%) Citrix
6 10 (35.71%) Cisco Certification
6 10 (35.71%) Microsoft Certification
6 10 (35.71%) Firewall
6 10 (35.71%) Wireless
6 10 (35.71%) VMware
6 10 (35.71%) Microsoft Office
6 10 (35.71%) Supplier Management

ITSM
Co-occurring IT Skills in Guildford by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (35.71%) BizTalk Server
Applications
1 11 (39.29%) Microsoft Excel
2 10 (35.71%) Microsoft Office
3 6 (21.43%) Microsoft PowerPoint
Cloud Services
1 15 (53.57%) Office 365
2 10 (35.71%) Microsoft Azure
Communications & Networking
1 10 (35.71%) DHCP
1 10 (35.71%) Firewall
1 10 (35.71%) LAN
1 10 (35.71%) MPLS
1 10 (35.71%) Network Security
1 10 (35.71%) SAN
1 10 (35.71%) TCP/IP
1 10 (35.71%) VLAN
1 10 (35.71%) WAN
1 10 (35.71%) Wireless
1 10 (35.71%) WLAN
2 5 (17.86%) VoIP
2 5 (17.86%) Wi-Fi
General
1 5 (17.86%) Local Government
Job Titles
1 15 (53.57%) Analyst
2 10 (35.71%) 3rd Line Support
3 9 (32.14%) 3rd Line Support Analyst
3 9 (32.14%) 3rd Line Technical Support
3 9 (32.14%) Support Analyst
3 9 (32.14%) Technical Analyst
3 9 (32.14%) Technical Support
3 9 (32.14%) Technical Support Analyst
4 6 (21.43%) Delivery Manager
4 6 (21.43%) Service Analyst
4 6 (21.43%) Service Manager
4 6 (21.43%) Services Delivery Manager
4 6 (21.43%) Technical Delivery Manager
4 6 (21.43%) Technical Manager
4 6 (21.43%) Technical Service Delivery Manager
4 6 (21.43%) Technical Services Manager
5 5 (17.86%) Consultant
5 5 (17.86%) ITSM Consultant
5 5 (17.86%) Service Desk Analyst
6 1 (3.57%) 3rd Line Support Technician
Libraries, Frameworks & Software Standards
1 10 (35.71%) RabbitMQ
Miscellaneous
1 16 (57.14%) Data Centre
2 10 (35.71%) CMDB
3 5 (17.86%) Management Information System
3 5 (17.86%) NHS
3 5 (17.86%) Self-Motivation
4 1 (3.57%) Virtual Team
Operating Systems
1 15 (53.57%) Windows
2 10 (35.71%) Linux
2 10 (35.71%) Windows Server
2 10 (35.71%) Windows Server 2008
2 10 (35.71%) Windows Server 2012
3 5 (17.86%) Windows 10
3 5 (17.86%) Windows 7
Processes & Methodologies
1 28 (100.00%) ITIL
2 17 (60.71%) Service Management
3 15 (53.57%) ITIL V3
4 10 (35.71%) Change Control
4 10 (35.71%) Configuration Management
4 10 (35.71%) Load Balancing
4 10 (35.71%) Mobile Device Management
4 10 (35.71%) Problem-Solving
4 10 (35.71%) Supplier Management
5 7 (25.00%) Service Delivery
6 6 (21.43%) Business Analysis
6 6 (21.43%) Collaborative Working
6 6 (21.43%) Project Management
6 6 (21.43%) Service Delivery Management
6 6 (21.43%) Stakeholder Management
7 5 (17.86%) BPMN
7 5 (17.86%) Data Protection
7 5 (17.86%) Enterprise Architecture
7 5 (17.86%) Security Architecture
7 5 (17.86%) Stakeholder Engagement
Qualifications
1 10 (35.71%) CCNA
1 10 (35.71%) Cisco Certification
1 10 (35.71%) LPIC
1 10 (35.71%) MCP
1 10 (35.71%) MCSA
1 10 (35.71%) Microsoft Certification
2 7 (25.00%) Degree
3 6 (21.43%) ISEB
4 5 (17.86%) A+ Certification
4 5 (17.86%) Security Cleared
5 1 (3.57%) Postgraduate
Quality Assurance & Compliance
1 7 (25.00%) SLA
2 5 (17.86%) COBIT
2 5 (17.86%) GDPR
2 5 (17.86%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 15 (53.57%) Active Directory
2 10 (35.71%) Hyper-V
2 10 (35.71%) VMware Infrastructure
Vendors
1 15 (53.57%) Microsoft
2 10 (35.71%) Citrix
2 10 (35.71%) VMware