Period
to 6 December 2019

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 6 December 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
6 Dec 2019
Same period 2018 Same period 2017
Rank 131 126 152
Rank change year-on-year -5 +26 -32
Permanent jobs citing ITSM 70 111 108
As % of all permanent IT jobs advertised in Surrey 1.81% 2.24% 1.72%
As % of the Processes & Methodologies category 1.99% 2.45% 1.90%
Number of salaries quoted 63 97 90
Surrey median annual salary £32,500 £37,500 £40,000
Median salary % change year-on-year -13.33% -6.25% +8.84%
10th Percentile £18,500 £24,500 £26,700
90th Percentile £55,000 £74,000 £60,000
South East median annual salary £44,296 £45,000 £41,000
% change year-on-year -1.56% +9.76% -8.89%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 3,524 4,530 5,692
As % of all permanent IT jobs advertised in Surrey 91.25% 91.39% 90.74%
Number of salaries quoted 2,975 3,780 4,597
Surrey median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,000 £29,000
90th Percentile £80,000 £73,750 £68,600
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 6 December 2019.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 6 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford -6 18 £32,500 +8.33% 1
Reigate +36 10 £10,400 -53.78% 3
Farnham +32 4 £34,500 -8.00%
Weybridge +9 4 £35,000 -33.49%
Redhill -12 4 £24,500 -20.97% 1
Epsom +5 3 £32,500 -27.78% 1
Camberley +13 2 - - 1
Egham +12 2 - -
Leatherhead +8 1 £75,000 - 1
Staines -21 1 - -
ITSM
South East

For the 6 months to 6 December 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 46 (65.71%) ITIL
1 46 (65.71%) Service Management
2 32 (45.71%) Windows
2 32 (45.71%) Microsoft
3 22 (31.43%) Analytical Skills
3 22 (31.43%) Problem-Solving
4 18 (25.71%) Active Directory
5 17 (24.29%) Microsoft Certification
6 16 (22.86%) WAN
6 16 (22.86%) SCCM
7 14 (20.00%) LAN
7 14 (20.00%) TCP/IP
7 14 (20.00%) SLA
8 13 (18.57%) Agile Software Development
9 12 (17.14%) Service Delivery
9 12 (17.14%) Finance
9 12 (17.14%) DNS
9 12 (17.14%) DHCP
9 12 (17.14%) Project Management
9 12 (17.14%) Windows 10
10 11 (15.71%) Citrix
10 11 (15.71%) PRINCE2
10 11 (15.71%) Self-Motivation
11 10 (14.29%) SAN
11 10 (14.29%) VMware
11 10 (14.29%) Windows Server
11 10 (14.29%) Mentoring
11 10 (14.29%) NAS
12 9 (12.86%) VMware Infrastructure
12 9 (12.86%) WSUS

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.71%) SharePoint
2 1 (1.43%) Exchange Server 2010
2 1 (1.43%) MS Exchange
2 1 (1.43%) Skype for Business
Applications
1 8 (11.43%) Microsoft Excel
2 5 (7.14%) Microsoft Office
3 3 (4.29%) Microsoft PowerPoint
4 2 (2.86%) MS Visio
Business Applications
1 2 (2.86%) Remedy ITSM
1 2 (2.86%) Sage X3
2 1 (1.43%) Line 500
2 1 (1.43%) SAP R/3
2 1 (1.43%) SAP S/4HANA
2 1 (1.43%) SAP SD
Cloud Services
1 8 (11.43%) Office 365
2 2 (2.86%) SaaS
3 1 (1.43%) IaaS
3 1 (1.43%) PaaS
Communications & Networking
1 16 (22.86%) WAN
2 14 (20.00%) LAN
2 14 (20.00%) TCP/IP
3 12 (17.14%) DHCP
3 12 (17.14%) DNS
4 10 (14.29%) NAS
4 10 (14.29%) SAN
5 8 (11.43%) Broadband
5 8 (11.43%) DSL
5 8 (11.43%) Internet
6 4 (5.71%) IP Telephony
7 3 (4.29%) Firewall
7 3 (4.29%) iSCSI
7 3 (4.29%) Unified Communications
8 2 (2.86%) Intranet
9 1 (1.43%) Skype
Database & Business Intelligence
1 2 (2.86%) Crystal Reports
1 2 (2.86%) Informix
1 2 (2.86%) SQL Server
2 1 (1.43%) Oracle Database
2 1 (1.43%) Oracle Database 11g
2 1 (1.43%) Oracle9i Database
2 1 (1.43%) Relational Database
2 1 (1.43%) TKPROF
Development Applications
1 2 (2.86%) Git (software)
1 2 (2.86%) Jenkins
1 2 (2.86%) JIRA
General
1 12 (17.14%) Finance
2 8 (11.43%) Legal
3 7 (10.00%) Retail
4 4 (5.71%) Public Sector
5 2 (2.86%) Telecoms
6 1 (1.43%) Banking
6 1 (1.43%) Billing
Job Titles
1 16 (22.86%) Analyst
2 12 (17.14%) Consultant
2 12 (17.14%) Service Analyst
2 12 (17.14%) Service Desk Analyst
3 8 (11.43%) Architect
3 8 (11.43%) IT Support
3 8 (11.43%) Service Architect
4 7 (10.00%) IT Manager
5 6 (8.57%) Sales Support
6 5 (7.14%) Support Technician
7 4 (5.71%) Compliance Manager
7 4 (5.71%) Infrastructure Engineer
7 4 (5.71%) IT Analyst
7 4 (5.71%) IT Architect
7 4 (5.71%) Support Consultant
7 4 (5.71%) Technology Consultant
8 3 (4.29%) Incident Manager
8 3 (4.29%) ServiceNow Consultant
8 3 (4.29%) Support Analyst
8 3 (4.29%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (4.29%) Software Packaging
2 1 (1.43%) .NET
2 1 (1.43%) EDI
2 1 (1.43%) IDoc
2 1 (1.43%) Middleware
2 1 (1.43%) SAP ALE
2 1 (1.43%) SAP Smart Forms
Miscellaneous
1 22 (31.43%) Analytical Skills
2 11 (15.71%) Self-Motivation
3 9 (12.86%) EMC VNX
4 7 (10.00%) Management Information System
5 5 (7.14%) AS400
5 5 (7.14%) iPad
5 5 (7.14%) iPhone
5 5 (7.14%) iSeries
6 4 (5.71%) Freedom of Information
7 3 (4.29%) Data Centre
8 2 (2.86%) CMDB
8 2 (2.86%) e-Learning
8 2 (2.86%) Mobile App
8 2 (2.86%) Video Conferencing
9 1 (1.43%) Client/Server
9 1 (1.43%) Clustering
9 1 (1.43%) Fat Client
9 1 (1.43%) Thin Client
9 1 (1.43%) User Experience
Operating Systems
1 32 (45.71%) Windows
2 12 (17.14%) Windows 10
3 10 (14.29%) Windows Server
4 8 (11.43%) Windows Server 2008
5 7 (10.00%) Windows 7
6 6 (8.57%) Android
7 5 (7.14%) Windows Server 2012
8 2 (2.86%) Mac OS X
9 1 (1.43%) Apple iOS
9 1 (1.43%) Unix
Processes & Methodologies
1 46 (65.71%) ITIL
1 46 (65.71%) Service Management
2 22 (31.43%) Problem-Solving
3 13 (18.57%) Agile Software Development
4 12 (17.14%) Project Management
4 12 (17.14%) Service Delivery
5 11 (15.71%) PRINCE2
6 10 (14.29%) Mentoring
7 9 (12.86%) Change Management
7 9 (12.86%) Kalman Filter
7 9 (12.86%) Web Filtering
8 8 (11.43%) DevOps
8 8 (11.43%) Incident Management
8 8 (11.43%) Information Security
8 8 (11.43%) Stakeholder Engagement
9 7 (10.00%) Coaching
10 6 (8.57%) Change Control
10 6 (8.57%) Mobile Device Management
10 6 (8.57%) Server Monitoring
10 6 (8.57%) Service Design
Programming Languages
1 7 (10.00%) C
2 3 (4.29%) SQL
3 1 (1.43%) ABAP
3 1 (1.43%) PL/SQL
3 1 (1.43%) PowerShell
3 1 (1.43%) VBScript
Qualifications
1 17 (24.29%) Microsoft Certification
2 7 (10.00%) MCSA
3 5 (7.14%) ITIL Foundation Certificate
3 5 (7.14%) MCSE
3 5 (7.14%) Security Cleared
4 3 (4.29%) Degree
4 3 (4.29%) ITIL Certification
5 2 (2.86%) A+ Certification
5 2 (2.86%) Avaya Certification
5 2 (2.86%) PMI Certification
5 2 (2.86%) PMP
6 1 (1.43%) Network+ Certification
6 1 (1.43%) SC Cleared
Quality Assurance & Compliance
1 14 (20.00%) SLA
2 4 (5.71%) Cyber Essentials
2 4 (5.71%) ISO/IEC 27001
2 4 (5.71%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 4 (5.71%) PCI DSS
3 2 (2.86%) ISO/IEC 20000
3 2 (2.86%) PMO
4 1 (1.43%) Sarbanes-Oxley
System Software
1 18 (25.71%) Active Directory
2 9 (12.86%) VMware Infrastructure
3 8 (11.43%) Terminal Services
4 3 (4.29%) ISA Server
4 3 (4.29%) VMware ESXi
5 2 (2.86%) Docker
5 2 (2.86%) Virtual Desktop
5 2 (2.86%) Virtual Servers
Systems Management
1 16 (22.86%) SCCM
2 9 (12.86%) WSUS
3 5 (7.14%) MIMEsweeper
4 3 (4.29%) AppManager
5 2 (2.86%) Ansible
5 2 (2.86%) Nagios
5 2 (2.86%) Puppet
5 2 (2.86%) SCOM
6 1 (1.43%) AirWatch
6 1 (1.43%) Cisco CUCM
6 1 (1.43%) Cisco UCCX
6 1 (1.43%) Data Guard
6 1 (1.43%) Enterprise Manager Cloud Control
6 1 (1.43%) Oracle RMAN
6 1 (1.43%) Oracle Statspack
6 1 (1.43%) ZENworks
Vendors
1 32 (45.71%) Microsoft
2 11 (15.71%) Citrix
3 10 (14.29%) VMware
4 9 (12.86%) EMC
4 9 (12.86%) Forcepoint
5 7 (10.00%) ServiceNow
6 5 (7.14%) IBM
6 5 (7.14%) Ivanti
7 4 (5.71%) Avaya
8 3 (4.29%) Apple
9 2 (2.86%) BMC
9 2 (2.86%) Polycom
9 2 (2.86%) Remedy
9 2 (2.86%) Sage
9 2 (2.86%) Virgin Media
9 2 (2.86%) Wyse
10 1 (1.43%) Bloomberg
10 1 (1.43%) Juniper
10 1 (1.43%) Oracle
10 1 (1.43%) SAP