Period
to 19 July 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 19 July 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
19 Jul 2018
Same period 2017 Same period 2016
Rank 132 191 149
Rank change year-on-year +59 -42 +41
Permanent jobs citing ITSM 113 52 151
As % of all permanent IT jobs advertised in Surrey 2.16% 0.92% 1.92%
As % of the Processes & Methodologies category 2.46% 1.05% 2.21%
Number of salaries quoted 84 45 135
Surrey median annual salary £50,000 £40,000 £47,500
Median salary % change year-on-year +25.00% -15.79% +26.67%
10th Percentile £29,075 £27,600 £23,675
90th Percentile £74,000 £80,000 £70,000
South East median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,597 4,965 6,826
As % of all permanent IT jobs advertised in Surrey 87.86% 87.37% 86.77%
Number of salaries quoted 3,775 3,976 5,782
Surrey median annual salary £47,500 £48,000 £45,000
Median salary % change year-on-year -1.04% +6.67% -
10th Percentile £29,000 £28,250 £27,500
90th Percentile £72,500 £68,750 £68,750
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 19 July 2018.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 19 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staines +33 34 £74,000 -7.50% 1
Woking +22 17 £31,000 -17.33%
Guildford -1 14 £33,000 -9.59% 1
Reigate - 8 £33,750 - 1
Redhill +22 7 £55,000 +37.50% 2
Camberley - 4 £60,000 -
Weybridge - 3 £22,500 -
Leatherhead - 2 - -
Epsom -4 1 £42,500 -
Egham - 1 £50,000 -
ITSM
South East

For the 6 months to 19 July 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 67 (59.29%) Service Management
2 66 (58.41%) ITIL
3 48 (42.48%) Windows
4 44 (38.94%) Microsoft
5 41 (36.28%) JavaScript
6 34 (30.09%) Linux
7 29 (25.66%) Incident Management
8 28 (24.78%) SQL
9 25 (22.12%) Remedy
9 25 (22.12%) Service Delivery
9 25 (22.12%) Remedy ITSM
10 24 (21.24%) CentOS
10 24 (21.24%) Red Hat
11 23 (20.35%) Microsoft Certification
11 23 (20.35%) HTML
11 23 (20.35%) Python
11 23 (20.35%) Management Information System
11 23 (20.35%) ServiceNow
11 23 (20.35%) Problem Management
11 23 (20.35%) RHCA
11 23 (20.35%) Linux Command Line
11 23 (20.35%) Cloud Operations
11 23 (20.35%) Site Reliability Engineering
12 21 (18.58%) Stakeholder Management
13 20 (17.70%) LAN
13 20 (17.70%) WAN
14 19 (16.81%) Microsoft Excel
15 17 (15.04%) CSS
16 16 (14.16%) Active Directory
16 16 (14.16%) Project Management

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.42%) IIS
1 5 (4.42%) WebLogic
2 2 (1.77%) SharePoint
2 2 (1.77%) Skype for Business
3 1 (0.88%) MS Exchange
Applications
1 19 (16.81%) Microsoft Excel
2 13 (11.50%) Microsoft PowerPoint
3 6 (5.31%) Microsoft Office
4 1 (0.88%) Microsoft Project
4 1 (0.88%) Spreadsheet
Business Applications
1 25 (22.12%) Remedy ITSM
2 1 (0.88%) SAP MM
2 1 (0.88%) SAP PP
Cloud Services
1 13 (11.50%) Office 365
2 5 (4.42%) Amazon AWS
2 5 (4.42%) Microsoft Azure
3 4 (3.54%) Amazon CloudWatch
3 4 (3.54%) AWS CloudTrail
3 4 (3.54%) IaaS
3 4 (3.54%) PaaS
3 4 (3.54%) SaaS
4 2 (1.77%) OneDrive
Communications & Networking
1 20 (17.70%) LAN
1 20 (17.70%) WAN
2 13 (11.50%) DNS
3 10 (8.85%) DHCP
3 10 (8.85%) Firewall
4 9 (7.96%) TCP/IP
5 7 (6.19%) VoIP
5 7 (6.19%) Wireless
6 6 (5.31%) Wi-Fi
7 4 (3.54%) ADSL
7 4 (3.54%) Broadband
7 4 (3.54%) Ethernet
7 4 (3.54%) ICMP
7 4 (3.54%) OSPF
7 4 (3.54%) SNMP
8 3 (2.65%) Internet
8 3 (2.65%) MPLS
8 3 (2.65%) Unified Communications
9 2 (1.77%) Skype
10 1 (0.88%) VLAN
Database & Business Intelligence
1 14 (12.39%) MySQL
2 5 (4.42%) Azure SQL Database
2 5 (4.42%) SQL Server
2 5 (4.42%) SQL Server Reporting Services
3 4 (3.54%) Data Warehouse
3 4 (3.54%) SQL Server Integration Services
Development Applications
1 6 (5.31%) Visual Studio
2 5 (4.42%) JIRA
3 4 (3.54%) Git (software)
3 4 (3.54%) Jenkins
3 4 (3.54%) Subversion
3 4 (3.54%) Team Foundation Server
3 4 (3.54%) TeamCity
4 1 (0.88%) Oracle Forms
General
1 7 (6.19%) Finance
1 7 (6.19%) Telecoms
2 4 (3.54%) Legal
3 3 (2.65%) Local Government
3 3 (2.65%) Retail
4 2 (1.77%) Banking
4 2 (1.77%) Korean Language
Job Titles
1 33 (29.20%) Analyst
2 23 (20.35%) Cloud Specialist
2 23 (20.35%) Linux Specialist
2 23 (20.35%) Support Analyst
3 22 (19.47%) Applications Support
3 22 (19.47%) Applications Support Analyst
4 13 (11.50%) Senior Data Warehouse Specialist
4 13 (11.50%) Senior Linux Specialist
4 13 (11.50%) Service Manager
5 12 (10.62%) Senior Analyst
6 10 (8.85%) Senior Applications Support
6 10 (8.85%) Senior Applications Support Analyst
6 10 (8.85%) Senior Support Analyst
7 9 (7.96%) Systems Engineer
8 8 (7.08%) Delivery Manager
9 7 (6.19%) Services Delivery Manager
9 7 (6.19%) Technical Delivery Manager
9 7 (6.19%) Technical Manager
9 7 (6.19%) Technical Service Delivery Manager
9 7 (6.19%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 23 (20.35%) HTML
2 17 (15.04%) CSS
3 11 (9.73%) .NET
4 10 (8.85%) REST
5 9 (7.96%) .NET Framework
6 5 (4.42%) AngularJS
6 5 (4.42%) ASP.NET
6 5 (4.42%) Ember.js
6 5 (4.42%) HTML5
6 5 (4.42%) J2EE
6 5 (4.42%) jQuery
6 5 (4.42%) Node.js
6 5 (4.42%) Spring
6 5 (4.42%) Spring Boot
6 5 (4.42%) Spring Security
7 1 (0.88%) EDI
7 1 (0.88%) SAP XI
Miscellaneous
1 23 (20.35%) Linux Command Line
1 23 (20.35%) Management Information System
2 9 (7.96%) Data Centre
3 8 (7.08%) CMDB
3 8 (7.08%) Driving Licence
4 7 (6.19%) Self-Motivation
5 4 (3.54%) Analytical Skills
5 4 (3.54%) Computer Science
5 4 (3.54%) Enterprise Storage
6 3 (2.65%) NHS
7 2 (1.77%) Enterprise Software
7 2 (1.77%) Smartphone
8 1 (0.88%) Cyberthreat
8 1 (0.88%) EMC VNX
8 1 (0.88%) Public Cloud
Operating Systems
1 48 (42.48%) Windows
2 34 (30.09%) Linux
3 24 (21.24%) CentOS
4 10 (8.85%) Unix
4 10 (8.85%) Windows Server
5 4 (3.54%) Windows 10
6 2 (1.77%) Windows 8
7 1 (0.88%) Windows 7
Processes & Methodologies
1 67 (59.29%) Service Management
2 66 (58.41%) ITIL
3 29 (25.66%) Incident Management
4 25 (22.12%) Service Delivery
5 23 (20.35%) Cloud Operations
5 23 (20.35%) Problem Management
5 23 (20.35%) Site Reliability Engineering
6 21 (18.58%) Stakeholder Management
7 16 (14.16%) Project Management
8 13 (11.50%) Trend Analysis
9 11 (9.73%) Business Analysis
9 11 (9.73%) Kalman Filter
10 10 (8.85%) Capacity Management
10 10 (8.85%) CRM
10 10 (8.85%) Customer Requirements
10 10 (8.85%) Data Analysis
10 10 (8.85%) Knowledge Management
10 10 (8.85%) Performance Metrics
11 9 (7.96%) Service Delivery Management
12 8 (7.08%) TOGAF
Programming Languages
1 41 (36.28%) JavaScript
2 28 (24.78%) SQL
3 23 (20.35%) Python
4 11 (9.73%) C#
5 6 (5.31%) Java
5 6 (5.31%) VB.NET
6 5 (4.42%) Java 8
6 5 (4.42%) PL/SQL
6 5 (4.42%) Shell Script
7 4 (3.54%) PowerShell
8 1 (0.88%) Bash Shell
Qualifications
1 23 (20.35%) Microsoft Certification
1 23 (20.35%) RHCA
2 8 (7.08%) Degree
3 7 (6.19%) ISEB
4 6 (5.31%) ITIL Certification
5 4 (3.54%) APMP
5 4 (3.54%) CCSA
5 4 (3.54%) CEH
5 4 (3.54%) CISSP
5 4 (3.54%) CompTIA Security+
5 4 (3.54%) Computer Science Degree
5 4 (3.54%) Master's Degree
6 3 (2.65%) Security Cleared
7 2 (1.77%) CCNA
7 2 (1.77%) Cisco Certification
7 2 (1.77%) Network+ Certification
8 1 (0.88%) MCP
8 1 (0.88%) TOGAF Certification
Quality Assurance & Compliance
1 15 (13.27%) SLA
2 9 (7.96%) QA
3 5 (4.42%) ISO/IEC 20000
4 3 (2.65%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.88%) Data Quality
5 1 (0.88%) ISO/IEC 27001
5 1 (0.88%) PCI DSS
5 1 (0.88%) PMO
System Software
1 16 (14.16%) Active Directory
2 5 (4.42%) VMware Infrastructure
3 4 (3.54%) Hyper-V
3 4 (3.54%) Virtual Desktop
4 3 (2.65%) Firmware
5 1 (0.88%) Terminal Services
Systems Management
1 14 (12.39%) OpenView
2 5 (4.42%) CA Wily
3 4 (3.54%) HP SiteScope
3 4 (3.54%) Nagios
3 4 (3.54%) Tivoli
4 2 (1.77%) Systems Management Server (SMS)
5 1 (0.88%) AirWatch
5 1 (0.88%) Microsoft Intune
5 1 (0.88%) SCCM
5 1 (0.88%) WSUS
Vendors
1 44 (38.94%) Microsoft
2 25 (22.12%) Remedy
3 24 (21.24%) Red Hat
4 23 (20.35%) ServiceNow
5 12 (10.62%) BMC
6 10 (8.85%) Cognizant
6 10 (8.85%) Oracle
7 9 (7.96%) AppDynamics
7 9 (7.96%) CA
8 8 (7.08%) Cisco
9 5 (4.42%) HP
9 5 (4.42%) SAP
9 5 (4.42%) VMware
10 4 (3.54%) Atlassian
10 4 (3.54%) IBM
10 4 (3.54%) NetScout
10 4 (3.54%) Perforce
10 4 (3.54%) Wyse
11 3 (2.65%) Capita
12 2 (1.77%) Unisys