Period
to 20 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 September 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
20 Sep 2018
Same period 2017 Same period 2016
Rank 144 206 133
Rank change year-on-year +62 -73 +42
Permanent jobs citing ITSM 91 45 158
As % of all permanent IT jobs advertised in Surrey 1.73% 0.77% 2.19%
As % of the Processes & Methodologies category 1.94% 0.86% 2.50%
Number of salaries quoted 75 38 136
Surrey median annual salary £50,000 £45,000 £45,500
Median salary % change year-on-year +11.11% -1.10% +21.33%
10th Percentile £28,100 £29,400 £26,250
90th Percentile £74,000 £60,000 £70,000
South East median annual salary £47,500 £45,000 £47,500
% change year-on-year +5.56% -5.26% +11.76%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,694 5,240 6,322
As % of all permanent IT jobs advertised in Surrey 89.04% 89.74% 87.65%
Number of salaries quoted 3,883 4,258 5,289
Surrey median annual salary £50,000 £48,000 £47,500
Median salary % change year-on-year +4.17% +1.05% +5.56%
10th Percentile £29,500 £28,750 £28,000
90th Percentile £73,750 £68,750 £68,750
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 20 September 2018.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 20 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staines +27 21 £74,000 +23.33% 1
Guildford +10 20 £33,250 +10.83% 1
Woking +16 12 £31,000 -22.50%
Reigate +4 10 £33,750 -26.63%
Redhill +15 4 £50,000 +17.65%
Camberley - 4 £60,000 -
Leatherhead - 2 - -
Weybridge - 2 £22,500 -
Chertsey - 1 £57,500 - 2
Egham - 1 £50,000 -
ITSM
South East

For the 6 months to 20 September 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 54 (59.34%) ITIL
2 45 (49.45%) Windows
2 45 (49.45%) Service Management
3 36 (39.56%) Microsoft
4 30 (32.97%) JavaScript
5 29 (31.87%) Linux
6 28 (30.77%) Microsoft Certification
7 23 (25.27%) Incident Management
8 21 (23.08%) CentOS
8 21 (23.08%) Linux Command Line
8 21 (23.08%) Cloud Operations
8 21 (23.08%) Site Reliability Engineering
8 21 (23.08%) Red Hat
8 21 (23.08%) Python
8 21 (23.08%) LAN
8 21 (23.08%) RHCA
9 20 (21.98%) WAN
10 19 (20.88%) MySQL
10 19 (20.88%) Management Information System
11 18 (19.78%) ITIL V3
11 18 (19.78%) Microsoft Excel
12 17 (18.68%) Office 365
12 17 (18.68%) Data Centre
13 16 (17.58%) Project Management
14 14 (15.38%) SLA
15 13 (14.29%) Service Delivery
15 13 (14.29%) VMware
15 13 (14.29%) VMware Infrastructure
15 13 (14.29%) CMDB
16 12 (13.19%) Remedy ITSM

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (7.69%) BizTalk Server
2 2 (2.20%) SharePoint
2 2 (2.20%) Skype for Business
Applications
1 18 (19.78%) Microsoft Excel
2 12 (13.19%) Microsoft Office
3 9 (9.89%) Microsoft PowerPoint
4 1 (1.10%) Microsoft Project
4 1 (1.10%) Spreadsheet
Business Applications
1 12 (13.19%) Remedy ITSM
Cloud Services
1 17 (18.68%) Office 365
2 7 (7.69%) Microsoft Azure
3 2 (2.20%) OneDrive
Communications & Networking
1 21 (23.08%) LAN
2 20 (21.98%) WAN
3 10 (10.99%) MPLS
3 10 (10.99%) Wireless
4 9 (9.89%) DHCP
4 9 (9.89%) Firewall
5 8 (8.79%) SAN
5 8 (8.79%) TCP/IP
5 8 (8.79%) VLAN
5 8 (8.79%) Wi-Fi
5 8 (8.79%) WLAN
6 7 (7.69%) Network Security
7 6 (6.59%) Broadband
8 5 (5.49%) DNS
9 4 (4.40%) ADSL
9 4 (4.40%) Ethernet
10 3 (3.30%) Internet
10 3 (3.30%) Unified Communications
10 3 (3.30%) VoIP
11 2 (2.20%) Skype
Database & Business Intelligence
1 19 (20.88%) MySQL
Development Applications
1 3 (3.30%) JIRA
General
1 8 (8.79%) Local Government
2 6 (6.59%) Finance
3 4 (4.40%) Legal
4 3 (3.30%) Korean Language
4 3 (3.30%) Retail
4 3 (3.30%) Telecoms
5 2 (2.20%) Banking
Job Titles
1 31 (34.07%) Analyst
2 21 (23.08%) Cloud Specialist
2 21 (23.08%) Linux Specialist
3 19 (20.88%) Senior Data Warehouse Specialist
3 19 (20.88%) Senior Linux Specialist
4 16 (17.58%) Support Analyst
5 11 (12.09%) Service Manager
6 9 (9.89%) Applications Support
6 9 (9.89%) Applications Support Analyst
7 8 (8.79%) Project Manager
8 7 (7.69%) 3rd Line Support
8 7 (7.69%) Delivery Manager
8 7 (7.69%) Services Delivery Manager
8 7 (7.69%) Technical Delivery Manager
8 7 (7.69%) Technical Manager
8 7 (7.69%) Technical Service Delivery Manager
8 7 (7.69%) Technical Services Manager
9 6 (6.59%) 3rd Line Support Analyst
9 6 (6.59%) 3rd Line Technical Support
9 6 (6.59%) Technical Analyst
Libraries, Frameworks & Software Standards
1 9 (9.89%) CSS
1 9 (9.89%) HTML
2 7 (7.69%) RabbitMQ
Miscellaneous
1 21 (23.08%) Linux Command Line
2 19 (20.88%) Management Information System
3 17 (18.68%) Data Centre
4 13 (14.29%) CMDB
5 5 (5.49%) NHS
5 5 (5.49%) Self-Motivation
6 3 (3.30%) Virtual Team
7 2 (2.20%) Enterprise Software
7 2 (2.20%) Smartphone
8 1 (1.10%) Cyberthreat
8 1 (1.10%) EMC VNX
Operating Systems
1 45 (49.45%) Windows
2 29 (31.87%) Linux
3 21 (23.08%) CentOS
4 10 (10.99%) Windows Server
4 10 (10.99%) Windows Server 2008
5 7 (7.69%) Windows Server 2012
6 6 (6.59%) Windows 10
7 4 (4.40%) Windows 7
8 2 (2.20%) Windows 8
9 1 (1.10%) Unix
Processes & Methodologies
1 54 (59.34%) ITIL
2 45 (49.45%) Service Management
3 23 (25.27%) Incident Management
4 21 (23.08%) Cloud Operations
4 21 (23.08%) Site Reliability Engineering
5 18 (19.78%) ITIL V3
6 16 (17.58%) Project Management
7 13 (14.29%) Service Delivery
8 12 (13.19%) Business Analysis
9 11 (12.09%) Configuration Management
9 11 (12.09%) Mobile Device Management
10 10 (10.99%) Stakeholder Management
10 10 (10.99%) Supplier Management
11 9 (9.89%) Information Security
12 8 (8.79%) Customer Requirements
12 8 (8.79%) Problem-Solving
13 7 (7.69%) Collaborative Working
13 7 (7.69%) Kalman Filter
13 7 (7.69%) Load Balancing
13 7 (7.69%) Service Delivery Management
Programming Languages
1 30 (32.97%) JavaScript
2 21 (23.08%) Python
3 9 (9.89%) SQL
Qualifications
1 28 (30.77%) Microsoft Certification
2 21 (23.08%) RHCA
3 10 (10.99%) Degree
4 9 (9.89%) CCNA
4 9 (9.89%) Cisco Certification
5 7 (7.69%) ISEB
5 7 (7.69%) LPIC
5 7 (7.69%) MCP
5 7 (7.69%) MCSA
6 5 (5.49%) Security Cleared
7 4 (4.40%) CCSA
7 4 (4.40%) CEH
7 4 (4.40%) CISSP
7 4 (4.40%) CompTIA Security+
7 4 (4.40%) ITIL Certification
8 3 (3.30%) Postgraduate
9 2 (2.20%) Network+ Certification
10 1 (1.10%) APMP
10 1 (1.10%) PMI Certification
10 1 (1.10%) PMP
Quality Assurance & Compliance
1 14 (15.38%) SLA
2 7 (7.69%) ISO/IEC 20000
3 5 (5.49%) COBIT
3 5 (5.49%) GDPR
3 5 (5.49%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
4 3 (3.30%) QA
5 1 (1.10%) Data Quality
5 1 (1.10%) ISO/IEC 27001
5 1 (1.10%) PCI DSS
5 1 (1.10%) PMO
System Software
1 13 (14.29%) VMware Infrastructure
2 12 (13.19%) Active Directory
3 7 (7.69%) Hyper-V
4 5 (5.49%) Firmware
5 3 (3.30%) Virtual Desktop
6 1 (1.10%) Terminal Services
Systems Management
1 4 (4.40%) SCCM
1 4 (4.40%) WSUS
2 1 (1.10%) AirWatch
2 1 (1.10%) Microsoft Intune
2 1 (1.10%) Systems Management Server (SMS)
Vendors
1 36 (39.56%) Microsoft
2 21 (23.08%) Red Hat
3 13 (14.29%) VMware
4 12 (13.19%) Remedy
5 10 (10.99%) BMC
6 8 (8.79%) Citrix
7 5 (5.49%) ServiceNow
8 4 (4.40%) Cisco
9 3 (3.30%) Capita
9 3 (3.30%) Wyse
10 2 (2.20%) Dell
10 2 (2.20%) Unisys
11 1 (1.10%) CheckPoint
11 1 (1.10%) EMC
11 1 (1.10%) HP
11 1 (1.10%) Intel
11 1 (1.10%) Juniper