Period
to 20 April 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 20 April 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
20 Apr 2018
Same period 2017 Same period 2016
Rank 111 169 119
Rank change year-on-year +58 -50 +113
Permanent jobs citing ITSM 144 83 211
As % of all permanent IT jobs advertised in Surrey 2.60% 1.51% 2.60%
As % of the Processes & Methodologies category 2.92% 1.77% 2.94%
Number of salaries quoted 115 78 207
Surrey median annual salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88% +13.33%
10th Percentile £26,750 £16,500 £23,625
90th Percentile £67,000 £80,000 £55,000
South East median annual salary £42,500 £47,500 £42,500
% change year-on-year -10.53% +11.76% +6.25%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,939 4,696 7,178
As % of all permanent IT jobs advertised in Surrey 89.07% 85.49% 88.55%
Number of salaries quoted 4,064 3,862 6,132
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £28,750 £27,500 £26,250
90th Percentile £68,750 £68,750 £67,500
South East median annual salary £45,000 £45,000 £45,000

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 20 April 2018.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 20 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staines +17 39 £67,000 -16.25% 1
Guildford -14 18 £30,250 -42.38%
Woking +13 17 £40,000 +37.93%
Redhill +29 9 £60,000 +50.00%
Weybridge - 5 £42,750 -
Egham -6 4 £45,500 -30.00%
Reigate -23 4 £57,500 +238.24% 1
Epsom -3 2 £42,500 -
ITSM
South East

For the 6 months to 20 April 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 103 (71.53%) Service Management
2 83 (57.64%) ITIL
3 49 (34.03%) Windows
4 48 (33.33%) Linux
5 47 (32.64%) JavaScript
6 46 (31.94%) Microsoft
7 42 (29.17%) HTML
8 40 (27.78%) SQL
9 31 (21.53%) Project Management
10 29 (20.14%) Service Delivery
10 29 (20.14%) Red Hat
11 28 (19.44%) CSS
12 27 (18.75%) Incident Management
13 26 (18.06%) Python
13 26 (18.06%) Oracle
13 26 (18.06%) ServiceNow
14 25 (17.36%) Problem-Solving
14 25 (17.36%) LAN
14 25 (17.36%) WAN
14 25 (17.36%) Problem Management
15 21 (14.58%) Remedy ITSM
15 21 (14.58%) Amazon AWS
15 21 (14.58%) Remedy
15 21 (14.58%) Management Information System
15 21 (14.58%) Java
15 21 (14.58%) DevOps
16 19 (13.19%) Self-Motivation
16 19 (13.19%) Business Analysis
17 18 (12.50%) CentOS
17 18 (12.50%) C#

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (8.33%) Liferay
2 9 (6.25%) SharePoint
3 5 (3.47%) IIS
3 5 (3.47%) WebLogic
4 2 (1.39%) OpenStack
5 1 (0.69%) MS Exchange
Applications
1 9 (6.25%) Microsoft Office
2 8 (5.56%) Microsoft Excel
2 8 (5.56%) Microsoft PowerPoint
3 1 (0.69%) Microsoft Project
3 1 (0.69%) Spreadsheet
Business Applications
1 21 (14.58%) Remedy ITSM
2 3 (2.08%) SAP MM
2 3 (2.08%) SAP R/3
3 1 (0.69%) SAP PP
Cloud Services
1 21 (14.58%) Amazon AWS
2 10 (6.94%) Office 365
3 7 (4.86%) Microsoft Azure
4 6 (4.17%) Amazon CloudWatch
4 6 (4.17%) AWS CloudTrail
5 4 (2.78%) IaaS
5 4 (2.78%) PaaS
5 4 (2.78%) SaaS
Communications & Networking
1 25 (17.36%) LAN
1 25 (17.36%) WAN
2 11 (7.64%) DHCP
2 11 (7.64%) DNS
2 11 (7.64%) Firewall
3 10 (6.94%) TCP/IP
4 7 (4.86%) VoIP
4 7 (4.86%) Wireless
5 6 (4.17%) ICMP
5 6 (4.17%) OSPF
5 6 (4.17%) SNMP
6 2 (1.39%) SMS
7 1 (0.69%) Unified Communications
7 1 (0.69%) VLAN
7 1 (0.69%) Wi-Fi
Database & Business Intelligence
1 16 (11.11%) SQL Server
2 8 (5.56%) MySQL
3 6 (4.17%) Data Warehouse
4 5 (3.47%) Azure SQL Database
4 5 (3.47%) SQL Server Reporting Services
5 4 (2.78%) SQL Server Integration Services
Development Applications
1 13 (9.03%) Visual Studio
2 8 (5.56%) Jenkins
2 8 (5.56%) JIRA
3 6 (4.17%) Git (software)
3 6 (4.17%) Subversion
3 6 (4.17%) Team Foundation Server
3 6 (4.17%) TeamCity
4 4 (2.78%) Oracle Forms
General
1 9 (6.25%) Finance
2 5 (3.47%) Telecoms
3 1 (0.69%) Advertising
3 1 (0.69%) Billing
3 1 (0.69%) Korean Language
3 1 (0.69%) Retail
Job Titles
1 32 (22.22%) Applications Support
2 29 (20.14%) Analyst
3 24 (16.67%) Support Analyst
4 23 (15.97%) Applications Support Analyst
5 14 (9.72%) Cloud Specialist
5 14 (9.72%) Linux Specialist
6 13 (9.03%) C# Software Engineer
6 13 (9.03%) Senior Analyst
6 13 (9.03%) Software Engineer
7 12 (8.33%) Consultant
8 11 (7.64%) Architect
8 11 (7.64%) Solutions Architect
8 11 (7.64%) Systems Engineer
9 10 (6.94%) IT Manager
9 10 (6.94%) Senior Applications Support
9 10 (6.94%) Senior Applications Support Analyst
9 10 (6.94%) Senior Support Analyst
10 9 (6.25%) .NET Software Engineer
10 9 (6.25%) Project Manager
11 8 (5.56%) Technical Consultant
Libraries, Frameworks & Software Standards
1 42 (29.17%) HTML
2 28 (19.44%) CSS
3 18 (12.50%) .NET
4 17 (11.81%) HTML5
5 15 (10.42%) Web Services
6 14 (9.72%) .NET Framework
7 12 (8.33%) CSS3
8 10 (6.94%) ASP.NET
8 10 (6.94%) REST
9 5 (3.47%) AngularJS
9 5 (3.47%) Ember.js
9 5 (3.47%) J2EE
9 5 (3.47%) jQuery
9 5 (3.47%) Node.js
9 5 (3.47%) Spring
9 5 (3.47%) Spring Boot
9 5 (3.47%) Spring Security
10 3 (2.08%) EDI
10 3 (2.08%) SAP XI
11 2 (1.39%) JSP
Miscellaneous
1 21 (14.58%) Management Information System
2 19 (13.19%) Self-Motivation
3 15 (10.42%) Enterprise Storage
4 14 (9.72%) Linux Command Line
5 11 (7.64%) Hybrid Cloud
6 10 (6.94%) Driving Licence
7 8 (5.56%) NHS
8 7 (4.86%) Analytical Skills
8 7 (4.86%) CMDB
9 6 (4.17%) Computer Science
10 4 (2.78%) Public Cloud
11 2 (1.39%) AS400
11 2 (1.39%) Blackberry
11 2 (1.39%) iPad
11 2 (1.39%) iPhone
11 2 (1.39%) iSeries
12 1 (0.69%) Cyberthreat
12 1 (0.69%) Data Centre
Operating Systems
1 49 (34.03%) Windows
2 48 (33.33%) Linux
3 18 (12.50%) CentOS
4 12 (8.33%) Windows Server
5 11 (7.64%) Red Hat Enterprise Linux
6 10 (6.94%) Unix
7 4 (2.78%) Windows 10
8 2 (1.39%) Windows 8
8 2 (1.39%) Windows Mobile
8 2 (1.39%) Windows Server 2008
8 2 (1.39%) Windows Server 2012
Processes & Methodologies
1 103 (71.53%) Service Management
2 83 (57.64%) ITIL
3 31 (21.53%) Project Management
4 29 (20.14%) Service Delivery
5 27 (18.75%) Incident Management
6 25 (17.36%) Problem Management
6 25 (17.36%) Problem-Solving
7 21 (14.58%) DevOps
8 19 (13.19%) Business Analysis
9 16 (11.11%) Stakeholder Management
9 16 (11.11%) TOGAF
10 14 (9.72%) Cloud Operations
11 13 (9.03%) Product Management
11 13 (9.03%) Software Engineering
11 13 (9.03%) Unit Testing
12 12 (8.33%) E-Commerce
12 12 (8.33%) ITIL V3
12 12 (8.33%) Trend Analysis
13 11 (7.64%) Agile Software Development
13 11 (7.64%) Decision-Making
Programming Languages
1 47 (32.64%) JavaScript
2 40 (27.78%) SQL
3 26 (18.06%) Python
4 21 (14.58%) Java
5 18 (12.50%) C#
6 17 (11.81%) Shell Script
7 16 (11.11%) Bash Shell
8 12 (8.33%) PHP
8 12 (8.33%) VB.NET
9 5 (3.47%) Java 8
9 5 (3.47%) PL/SQL
10 4 (2.78%) PowerShell
11 3 (2.08%) ABAP
12 1 (0.69%) C
Qualifications
1 16 (11.11%) Microsoft Certification
2 15 (10.42%) Degree
3 14 (9.72%) RHCA
4 9 (6.25%) APMP
5 6 (4.17%) Computer Science Degree
5 6 (4.17%) Master's Degree
6 5 (3.47%) Security Cleared
7 4 (2.78%) ITIL Certification
8 3 (2.08%) MCP
9 2 (1.39%) MCSA
9 2 (1.39%) TOGAF Certification
10 1 (0.69%) ISEB
Quality Assurance & Compliance
1 14 (9.72%) QA
2 8 (5.56%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
2 8 (5.56%) SLA
3 4 (2.78%) PMO
4 1 (0.69%) Data Quality
4 1 (0.69%) ISO/IEC 27001
4 1 (0.69%) PCI DSS
System Software
1 18 (12.50%) Active Directory
2 15 (10.42%) VMware Infrastructure
3 6 (4.17%) Hyper-V
4 5 (3.47%) Virtual Servers
5 4 (2.78%) Virtual Desktop
6 2 (1.39%) Docker
Systems Management
1 16 (11.11%) OpenView
2 12 (8.33%) Single Sign-On
3 6 (4.17%) HP SiteScope
3 6 (4.17%) Nagios
3 6 (4.17%) Tivoli
4 5 (3.47%) CA Wily
5 2 (1.39%) Ansible
5 2 (1.39%) AppManager
6 1 (0.69%) AirWatch
6 1 (0.69%) Microsoft Intune
6 1 (0.69%) Systems Management Server (SMS)
Vendors
1 46 (31.94%) Microsoft
2 29 (20.14%) Red Hat
3 26 (18.06%) Oracle
3 26 (18.06%) ServiceNow
4 21 (14.58%) Remedy
5 18 (12.50%) VMware
6 17 (11.81%) HP
7 16 (11.11%) Cisco
8 11 (7.64%) 3PAR
8 11 (7.64%) AppDynamics
8 11 (7.64%) CA
8 11 (7.64%) NetApp
9 10 (6.94%) Cognizant
9 10 (6.94%) SAP
10 8 (5.56%) IBM
11 7 (4.86%) BMC
12 6 (4.17%) Atlassian
12 6 (4.17%) NetScout
12 6 (4.17%) Perforce
13 4 (2.78%) Dynatrace