Period
to 15 November 2018

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 15 November 2018 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
15 Nov 2018
Same period 2017 Same period 2016
Rank 129 183 115
Rank change year-on-year +54 -68 +42
Permanent jobs citing ITSM 110 84 179
As % of all permanent IT jobs advertised in Surrey 2.19% 1.35% 2.65%
As % of the Processes & Methodologies category 2.42% 1.49% 3.02%
Number of salaries quoted 98 70 159
Surrey median annual salary £40,000 £40,000 £40,000
10th Percentile £24,500 £26,700 £26,250
90th Percentile £74,000 £60,000 £70,000
South East median annual salary £45,000 £44,500 £45,000
% change year-on-year +1.12% -1.11% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,545 5,637 5,935
As % of all permanent IT jobs advertised in Surrey 90.29% 90.45% 87.72%
Number of salaries quoted 3,809 4,558 4,978
Surrey median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,000 £29,000 £28,250
90th Percentile £73,750 £68,575 £70,000
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 15 November 2018.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 15 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +18 31 £32,500 +8.33%
Staines +19 18 £74,000 +23.33%
Woking +19 16 £31,000 -36.41%
Reigate +9 8 £22,500 -51.09%
Redhill +18 7 £31,000 -27.06%
Dorking - 4 £40,000 - 1
Camberley - 3 £60,000 -
Chertsey - 3 £62,500 - 1
Weybridge -8 2 £52,625 +23.10%
Epsom 0 1 £45,000 +50.00% 1
Farnham -17 1 £37,500 +19.05% 1
Leatherhead - 1 - -
ITSM
South East

For the 6 months to 15 November 2018, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 73 (66.36%) Windows
2 59 (53.64%) ITIL
3 49 (44.55%) Microsoft
4 46 (41.82%) Service Management
5 40 (36.36%) Active Directory
6 37 (33.64%) Office 365
7 31 (28.18%) Linux
8 30 (27.27%) LAN
8 30 (27.27%) WAN
9 29 (26.36%) Problem-Solving
10 28 (25.45%) Microsoft Certification
11 26 (23.64%) JavaScript
12 25 (22.73%) Microsoft Excel
12 25 (22.73%) Windows Server
13 23 (20.91%) VMware Infrastructure
13 23 (20.91%) VMware
14 21 (19.09%) Windows 7
14 21 (19.09%) Incident Management
14 21 (19.09%) ITIL V3
15 20 (18.18%) Windows 10
15 20 (18.18%) Management Information System
15 20 (18.18%) Wi-Fi
16 18 (16.36%) MySQL
16 18 (16.36%) Python
16 18 (16.36%) Red Hat
16 18 (16.36%) RHCA
16 18 (16.36%) CentOS
16 18 (16.36%) Site Reliability Engineering
16 18 (16.36%) Cloud Operations
16 18 (16.36%) Linux Command Line

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.09%) BizTalk Server
2 3 (2.73%) SharePoint
3 1 (0.91%) Skype for Business
Applications
1 25 (22.73%) Microsoft Excel
2 15 (13.64%) Microsoft Office
3 2 (1.82%) Microsoft PowerPoint
4 1 (0.91%) Spreadsheet
Business Applications
1 8 (7.27%) Remedy ITSM
2 2 (1.82%) SAP R/3
2 2 (1.82%) SAP SD
Cloud Services
1 37 (33.64%) Office 365
2 10 (9.09%) Microsoft Azure
3 1 (0.91%) OneDrive
Communications & Networking
1 30 (27.27%) LAN
1 30 (27.27%) WAN
2 20 (18.18%) Wi-Fi
3 15 (13.64%) DHCP
3 15 (13.64%) Firewall
3 15 (13.64%) TCP/IP
4 14 (12.73%) VoIP
5 12 (10.91%) Wireless
6 11 (10.00%) MPLS
6 11 (10.00%) SAN
6 11 (10.00%) WLAN
7 10 (9.09%) Broadband
7 10 (9.09%) Network Security
7 10 (9.09%) VLAN
8 6 (5.45%) DNS
9 5 (4.55%) DSL
10 2 (1.82%) ADSL
10 2 (1.82%) Ethernet
10 2 (1.82%) Unified Communications
11 1 (0.91%) NAS
Database & Business Intelligence
1 18 (16.36%) MySQL
2 1 (0.91%) Data Mining
2 1 (0.91%) Data Warehouse
General
1 6 (5.45%) Finance
1 6 (5.45%) Local Government
2 5 (4.55%) Banking
2 5 (4.55%) Law
2 5 (4.55%) Telecoms
3 3 (2.73%) Korean Language
4 2 (1.82%) Legal
4 2 (1.82%) Retail
Job Titles
1 59 (53.64%) Analyst
2 29 (26.36%) Service Analyst
3 28 (25.45%) Service Desk Analyst
4 20 (18.18%) Support Analyst
5 18 (16.36%) Cloud Specialist
5 18 (16.36%) Linux Specialist
5 18 (16.36%) Senior Data Warehouse Specialist
5 18 (16.36%) Senior Linux Specialist
6 10 (9.09%) 3rd Line Support
7 9 (8.18%) 3rd Line Support Analyst
7 9 (8.18%) 3rd Line Technical Support
7 9 (8.18%) Technical Analyst
7 9 (8.18%) Technical Support
7 9 (8.18%) Technical Support Analyst
8 8 (7.27%) Applications Support
8 8 (7.27%) Applications Support Analyst
8 8 (7.27%) Senior Analyst
8 8 (7.27%) Senior Service Desk Analyst
9 6 (5.45%) Consultant
10 5 (4.55%) Release Analyst
Libraries, Frameworks & Software Standards
1 10 (9.09%) RabbitMQ
2 8 (7.27%) CSS
2 8 (7.27%) HTML
3 2 (1.82%) SAP XI
4 1 (0.91%) EDI
Miscellaneous
1 20 (18.18%) Management Information System
2 18 (16.36%) Linux Command Line
3 16 (14.55%) CMDB
3 16 (14.55%) Data Centre
4 6 (5.45%) Self-Motivation
5 5 (4.55%) NHS
5 5 (4.55%) User Experience
6 4 (3.64%) Analytical Skills
6 4 (3.64%) Enterprise Storage
6 4 (3.64%) Replication
7 3 (2.73%) Driving Licence
7 3 (2.73%) Virtual Team
8 1 (0.91%) Data Structures
8 1 (0.91%) EMC VNX
8 1 (0.91%) Enterprise Software
8 1 (0.91%) Smartphone
Operating Systems
1 73 (66.36%) Windows
2 31 (28.18%) Linux
3 25 (22.73%) Windows Server
4 21 (19.09%) Windows 7
5 20 (18.18%) Windows 10
6 18 (16.36%) CentOS
7 17 (15.45%) Windows Server 2008
8 10 (9.09%) Windows Server 2012
9 7 (6.36%) Unix
10 4 (3.64%) AIX
11 1 (0.91%) Windows 8
Processes & Methodologies
1 59 (53.64%) ITIL
2 46 (41.82%) Service Management
3 29 (26.36%) Problem-Solving
4 21 (19.09%) Incident Management
4 21 (19.09%) ITIL V3
5 18 (16.36%) Cloud Operations
5 18 (16.36%) Site Reliability Engineering
5 18 (16.36%) Systems Engineering
6 13 (11.82%) Configuration Management
6 13 (11.82%) High Availability
7 12 (10.91%) Business Analysis
7 12 (10.91%) Project Management
8 10 (9.09%) Change Control
8 10 (9.09%) Load Balancing
8 10 (9.09%) Mobile Device Management
8 10 (9.09%) Supplier Management
9 9 (8.18%) Information Security
10 8 (7.27%) Customer Requirements
10 8 (7.27%) Problem Management
11 7 (6.36%) Data Protection
Programming Languages
1 26 (23.64%) JavaScript
2 18 (16.36%) Python
3 8 (7.27%) SQL
4 2 (1.82%) ABAP
Qualifications
1 28 (25.45%) Microsoft Certification
2 18 (16.36%) RHCA
3 13 (11.82%) A+ Certification
4 12 (10.91%) CCNA
4 12 (10.91%) Cisco Certification
5 10 (9.09%) LPIC
5 10 (9.09%) MCP
5 10 (9.09%) MCSA
6 9 (8.18%) Degree
7 5 (4.55%) Security Cleared
8 3 (2.73%) Postgraduate
9 2 (1.82%) CCSA
9 2 (1.82%) CEH
9 2 (1.82%) CISSP
9 2 (1.82%) CompTIA Security+
9 2 (1.82%) ISEB
9 2 (1.82%) Network+ Certification
10 1 (0.91%) CISM
10 1 (0.91%) ITIL Certification
10 1 (0.91%) PMP
Quality Assurance & Compliance
1 8 (7.27%) ISO/IEC 20000
1 8 (7.27%) SLA
2 5 (4.55%) COBIT
2 5 (4.55%) GDPR
2 5 (4.55%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 1 (0.91%) PMO
3 1 (0.91%) QA
System Software
1 40 (36.36%) Active Directory
2 23 (20.91%) VMware Infrastructure
3 17 (15.45%) Hyper-V
4 5 (4.55%) Firmware
5 3 (2.73%) Terminal Services
Systems Management
1 9 (8.18%) SCCM
1 9 (8.18%) WSUS
2 2 (1.82%) MIMEsweeper
Vendors
1 49 (44.55%) Microsoft
2 23 (20.91%) VMware
3 18 (16.36%) Red Hat
4 13 (11.82%) Citrix
5 12 (10.91%) ServiceNow
6 9 (8.18%) Cisco
7 8 (7.27%) Remedy
8 7 (6.36%) BMC
9 5 (4.55%) EMC
9 5 (4.55%) HP
9 5 (4.55%) Juniper
9 5 (4.55%) Sony
10 4 (3.64%) IBM
10 4 (3.64%) NetApp
11 2 (1.82%) SAP
12 1 (0.91%) CheckPoint
12 1 (0.91%) Dell
12 1 (0.91%) Intel
12 1 (0.91%) Ivanti
12 1 (0.91%) Unisys