Period
to 21 January 2019

The following table provides summary statistics for permanent job vacancies advertised in Surrey with a requirement for ITSM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITSM over the 6 months to 21 January 2019 with a comparison to the same period in the previous 2 years.

IT Service Management (ITSM)
South East > Surrey
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 120 140 126
Rank change year-on-year +20 -14 +15
Permanent jobs citing ITSM 107 123 150
As % of all permanent IT jobs advertised in Surrey 2.35% 2.07% 2.55%
As % of the Processes & Methodologies category 2.57% 2.28% 2.92%
Number of salaries quoted 91 104 142
Surrey median annual salary £32,500 £42,750 £31,250
Median salary % change year-on-year -23.98% +36.80% -13.79%
10th Percentile £24,500 £26,750 £21,250
90th Percentile £74,000 £60,000 £70,000
South East median annual salary £42,500 £42,500 £45,000
% change year-on-year - -5.56% +5.88%

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Surrey with a requirement for process or methodology skills.

All Process and Methodology Skills
Surrey
Permanent vacancies with a requirement for process or methodology skills 4,160 5,385 5,139
As % of all permanent IT jobs advertised in Surrey 91.33% 90.82% 87.53%
Number of salaries quoted 3,501 4,388 4,280
Surrey median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £28,250 £28,500 £27,500
90th Percentile £73,750 £67,650 £68,750
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

ITSM
Job Vacancy Trend in Surrey

Job postings citing ITSM as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for ITSM in Surrey

ITSM
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing ITSM in Surrey.

Salary trend for ITSM in Surrey

ITSM
Salary Histogram in Surrey

The salary distribution of IT jobs citing ITSM in Surrey over the 6 months to 21 January 2019.

Salary histogram for ITSM in Surrey

ITSM
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITSM within the Surrey region over the 6 months to 21 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Guildford +46 50 £31,250 +17.92% 1
Staines -5 10 £74,000 +23.33%
Woking +5 5 - -
Egham +31 4 - -
Reigate +7 4 £22,500 -60.87%
Redhill +5 4 £31,000 -48.33%
Dorking - 4 £40,000 -
Chertsey - 3 £62,500 -
Weybridge 0 2 £52,625 +23.10% 1
Epsom +6 1 £45,000 +50.00%
Farnham - 1 £37,500 -
Camberley - 1 £24,000 -
ITSM
South East

For the 6 months to 21 January 2019, IT jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Surrey region with a requirement for ITSM.

1 85 (79.44%) Windows
2 65 (60.75%) ITIL
3 55 (51.40%) Microsoft
4 49 (45.79%) Active Directory
4 49 (45.79%) Problem-Solving
5 47 (43.93%) Office 365
6 44 (41.12%) Service Management
7 39 (36.45%) Windows Server
8 33 (30.84%) WAN
8 33 (30.84%) LAN
9 28 (26.17%) Linux
10 26 (24.30%) Windows 10
10 26 (24.30%) Windows 7
11 25 (23.36%) Microsoft Office
12 24 (22.43%) ITIL V3
13 23 (21.50%) Incident Management
13 23 (21.50%) Firewall
14 22 (20.56%) VMware
14 22 (20.56%) Microsoft Excel
15 21 (19.63%) VMware Infrastructure
16 20 (18.69%) Hyper-V
16 20 (18.69%) Windows Server 2008
16 20 (18.69%) Microsoft Certification
17 19 (17.76%) Project Management
17 19 (17.76%) Management Information System
18 18 (16.82%) Wi-Fi
19 16 (14.95%) Agile Software Development
19 16 (14.95%) A+ Certification
19 16 (14.95%) VoIP
19 16 (14.95%) High Availability

ITSM
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (9.35%) BizTalk Server
2 2 (1.87%) MS Exchange
2 2 (1.87%) SharePoint
Applications
1 25 (23.36%) Microsoft Office
2 22 (20.56%) Microsoft Excel
3 5 (4.67%) Spreadsheet
4 4 (3.74%) Acrobat
Business Applications
1 7 (6.54%) Remedy ITSM
2 2 (1.87%) SAP R/3
2 2 (1.87%) SAP SD
Cloud Services
1 47 (43.93%) Office 365
2 11 (10.28%) Microsoft Azure
Communications & Networking
1 33 (30.84%) LAN
1 33 (30.84%) WAN
2 23 (21.50%) Firewall
3 18 (16.82%) Wi-Fi
4 16 (14.95%) VoIP
5 14 (13.08%) DHCP
5 14 (13.08%) TCP/IP
6 11 (10.28%) Internet
7 10 (9.35%) MPLS
7 10 (9.35%) Network Security
7 10 (9.35%) SAN
7 10 (9.35%) VLAN
7 10 (9.35%) Wireless
7 10 (9.35%) WLAN
8 8 (7.48%) VPN
9 7 (6.54%) Intranet
10 6 (5.61%) Broadband
11 5 (4.67%) DSL
12 4 (3.74%) DNS
12 4 (3.74%) Remote Desktop
Database & Business Intelligence
1 10 (9.35%) MySQL
2 7 (6.54%) Adabas
3 1 (0.93%) Data Mining
3 1 (0.93%) Data Warehouse
General
1 11 (10.28%) Local Government
2 7 (6.54%) Telecoms
3 6 (5.61%) Billing
4 5 (4.67%) Law
5 3 (2.80%) Banking
5 3 (2.80%) Korean Language
6 2 (1.87%) Finance
Job Titles
1 58 (54.21%) Analyst
2 34 (31.78%) Service Analyst
3 33 (30.84%) Service Desk Analyst
4 19 (17.76%) Support Analyst
5 12 (11.21%) Consultant
6 11 (10.28%) 3rd Line Support
6 11 (10.28%) ITSM Consultant
7 10 (9.35%) 3rd Line Support Analyst
7 10 (9.35%) Cloud Specialist
7 10 (9.35%) Linux Specialist
7 10 (9.35%) Senior Analyst
7 10 (9.35%) Senior Data Warehouse Specialist
7 10 (9.35%) Senior Linux Specialist
7 10 (9.35%) Senior Service Desk Analyst
8 9 (8.41%) 3rd Line Technical Support
8 9 (8.41%) IT Support
8 9 (8.41%) Technical Analyst
8 9 (8.41%) Technical Support
8 9 (8.41%) Technical Support Analyst
9 7 (6.54%) IT Analyst
Libraries, Frameworks & Software Standards
1 10 (9.35%) RabbitMQ
2 2 (1.87%) SAP XI
3 1 (0.93%) EDI
Miscellaneous
1 19 (17.76%) Management Information System
2 14 (13.08%) Data Centre
3 13 (12.15%) CMDB
4 12 (11.21%) Self-Motivation
5 11 (10.28%) Analytical Skills
5 11 (10.28%) NHS
6 10 (9.35%) Linux Command Line
7 6 (5.61%) Driving Licence
8 5 (4.67%) User Experience
9 4 (3.74%) Blackberry
9 4 (3.74%) Enterprise Storage
9 4 (3.74%) PDA
9 4 (3.74%) Replication
10 3 (2.80%) Virtual Team
11 1 (0.93%) Data Structures
Operating Systems
1 85 (79.44%) Windows
2 39 (36.45%) Windows Server
3 28 (26.17%) Linux
4 26 (24.30%) Windows 10
4 26 (24.30%) Windows 7
5 20 (18.69%) Windows Server 2008
6 14 (13.08%) Unix
7 10 (9.35%) CentOS
7 10 (9.35%) Windows Server 2012
8 7 (6.54%) HPUX
9 4 (3.74%) AIX
9 4 (3.74%) Mac OS
10 1 (0.93%) Red Hat Enterprise Linux
Processes & Methodologies
1 65 (60.75%) ITIL
2 49 (45.79%) Problem-Solving
3 44 (41.12%) Service Management
4 24 (22.43%) ITIL V3
5 23 (21.50%) Incident Management
6 19 (17.76%) Project Management
7 16 (14.95%) Agile Software Development
7 16 (14.95%) High Availability
8 15 (14.02%) Business Analysis
9 13 (12.15%) Information Security
10 12 (11.21%) Configuration Management
10 12 (11.21%) Data Protection
10 12 (11.21%) Stakeholder Engagement
10 12 (11.21%) Systems Analysis
10 12 (11.21%) TOGAF
11 11 (10.28%) BPMN
11 11 (10.28%) Enterprise Architecture
11 11 (10.28%) Feasibility Study
11 11 (10.28%) Security Architecture
11 11 (10.28%) UML
Programming Languages
1 10 (9.35%) JavaScript
1 10 (9.35%) Python
2 7 (6.54%) SQL
3 2 (1.87%) ABAP
4 1 (0.93%) PowerShell
Qualifications
1 20 (18.69%) Microsoft Certification
2 16 (14.95%) A+ Certification
3 15 (14.02%) Degree
4 10 (9.35%) CCNA
4 10 (9.35%) Cisco Certification
4 10 (9.35%) LPIC
4 10 (9.35%) MCP
4 10 (9.35%) MCSA
4 10 (9.35%) RHCA
4 10 (9.35%) Security Cleared
5 7 (6.54%) ITIL Foundation Certificate
6 3 (2.80%) Postgraduate
7 1 (0.93%) CISM
7 1 (0.93%) PMI Certification
7 1 (0.93%) PMP
7 1 (0.93%) VCP5
7 1 (0.93%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (12.15%) SLA
2 11 (10.28%) COBIT
2 11 (10.28%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 10 (9.35%) GDPR
4 3 (2.80%) ISO/IEC 20000
5 1 (0.93%) PMO
5 1 (0.93%) QA
System Software
1 49 (45.79%) Active Directory
2 21 (19.63%) VMware Infrastructure
3 20 (18.69%) Hyper-V
4 2 (1.87%) Firmware
4 2 (1.87%) Terminal Services
Systems Management
1 16 (14.95%) SCCM
2 11 (10.28%) WSUS
3 4 (3.74%) Microsoft Intune
4 2 (1.87%) MIMEsweeper
Vendors
1 55 (51.40%) Microsoft
2 22 (20.56%) VMware
3 16 (14.95%) ServiceNow
4 14 (13.08%) Cisco
5 12 (11.21%) Citrix
6 11 (10.28%) Red Hat
7 7 (6.54%) HP
7 7 (6.54%) Intel
7 7 (6.54%) Oracle
7 7 (6.54%) Remedy
8 5 (4.67%) EMC
8 5 (4.67%) IBM
8 5 (4.67%) NetApp
8 5 (4.67%) Sony
9 4 (3.74%) Juniper
10 2 (1.87%) BMC
10 2 (1.87%) SAP
11 1 (0.93%) Fujitsu
11 1 (0.93%) Ivanti