Period
to 23 November 2017

The median annual salary for a 1st Line Support was £19,000 in advertised job vacancies in Hampshire during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
South East > Hampshire
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 209 224 184
Rank change year-on-year +15 -40 +30
Permanent jobs requiring a 1st Line Support 54 53 91
As % of all permanent IT jobs advertised in Hampshire 0.84% 0.77% 1.27%
As % of the Job Titles category 0.87% 0.79% 1.30%
Number of salaries quoted 48 53 84
Hampshire median annual salary £19,000 £19,500 £20,000
Median salary % change year-on-year -2.56% -2.50% -
10th Percentile £16,500 £17,000 £16,575
90th Percentile £27,500 £23,250 £27,500
South East median annual salary £21,000 £21,500 £21,000
% change year-on-year -2.33% +2.38% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hampshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hampshire
Permanent vacancies in Hampshire with a recognized job title 6192 6675 6992
% of permanent IT jobs with a recognized job title 96.52% 97.06% 97.75%
Number of salaries quoted 5354 5726 5884
Hampshire median annual salary £42,000 £40,000 £42,500
Median salary % change year-on-year +5.00% -5.88% +6.25%
10th Percentile £24,750 £25,000 £24,250
90th Percentile £65,000 £61,250 £62,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

1st Line Support
Job Vacancy Trend in Hampshire

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in Hampshire.

Job vacancy trend for 1st Line Support in Hampshire

1st Line Support
Salary Trend in Hampshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in Hampshire.

Salary trend for 1st Line Support in Hampshire

1st Line Support
Salary Histogram in Hampshire

The salary distribution of IT jobs citing 1st Line Support in Hampshire over the 6 months to 23 November 2017.

Salary histogram for 1st Line Support in Hampshire

1st Line Support
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Hampshire region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Southampton +6 25 £18,500 -7.50% 3
Farnborough +6 6 £25,000 +25.00% 1
Fareham -7 5 - -
Fleet +32 3 £24,000 +11.63% 1
Basingstoke -5 3 £20,500 +6.49%
Portsmouth -14 2 £19,000 +26.67%
Southsea - 2 £18,000 -
Aldershot +18 1 £20,000 -
Eastleigh -1 1 £20,500 -8.89%
Waterlooville - 1 £20,000 -
Alton - 1 £20,000 - 1
1st Line Support
South East

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in Hampshire

For the 6 months to 23 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hampshire region featuring 1st Line Support in the job title.

1 39 (72.22%) Windows
2 28 (51.85%) Active Directory
3 26 (48.15%) Microsoft
4 22 (40.74%) Office 365
5 18 (33.33%) Windows Server 2008
5 18 (33.33%) Windows Server 2012
6 15 (27.78%) Windows 8
6 15 (27.78%) Windows 7
7 12 (22.22%) Microsoft Azure
7 12 (22.22%) Root Cause Analysis
8 10 (18.52%) Windows Server
8 10 (18.52%) SQL
9 9 (16.67%) Management Information System
10 6 (11.11%) Finance
10 6 (11.11%) Microsoft Office
10 6 (11.11%) DHCP
10 6 (11.11%) DNS
10 6 (11.11%) Windows 10
11 5 (9.26%) VPN
12 4 (7.41%) Time Management
12 4 (7.41%) Dutch Language
12 4 (7.41%) French Language
12 4 (7.41%) German Language
12 4 (7.41%) Italian Language
12 4 (7.41%) Portuguese Language
12 4 (7.41%) Spanish Language
12 4 (7.41%) TCP/IP
12 4 (7.41%) WAN
12 4 (7.41%) LAN
13 3 (5.56%) MS Exchange

1st Line Support Skill Set
Co-occurring IT Skills in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.56%) MS Exchange
2 1 (1.85%) Exchange Server 2010
2 1 (1.85%) Exchange Server 2013
2 1 (1.85%) SharePoint
Applications
1 6 (11.11%) Microsoft Office
Cloud Services
1 22 (40.74%) Office 365
2 12 (22.22%) Microsoft Azure
Communications & Networking
1 6 (11.11%) DHCP
1 6 (11.11%) DNS
2 5 (9.26%) VPN
3 4 (7.41%) LAN
3 4 (7.41%) TCP/IP
3 4 (7.41%) WAN
4 1 (1.85%) Network Security
4 1 (1.85%) SMS
Database & Business Intelligence
1 1 (1.85%) SQL Server
General
1 6 (11.11%) Finance
2 4 (7.41%) Dutch Language
2 4 (7.41%) French Language
2 4 (7.41%) German Language
2 4 (7.41%) Italian Language
2 4 (7.41%) Portuguese Language
2 4 (7.41%) Spanish Language
3 1 (1.85%) Banking
3 1 (1.85%) Telecoms
Miscellaneous
1 9 (16.67%) Management Information System
Operating Systems
1 39 (72.22%) Windows
2 18 (33.33%) Windows Server 2008
2 18 (33.33%) Windows Server 2012
3 15 (27.78%) Windows 7
3 15 (27.78%) Windows 8
4 10 (18.52%) Windows Server
5 6 (11.11%) Windows 10
6 3 (5.56%) Linux
7 1 (1.85%) Android
7 1 (1.85%) Apple iOS
7 1 (1.85%) Mac OS
7 1 (1.85%) Solaris
7 1 (1.85%) Unix
Processes & Methodologies
1 12 (22.22%) Root Cause Analysis
2 4 (7.41%) Time Management
3 3 (5.56%) B2B
4 2 (3.70%) ITIL
5 1 (1.85%) CRM
5 1 (1.85%) Cybersecurity
5 1 (1.85%) Disaster Recovery
5 1 (1.85%) Email Filtering
5 1 (1.85%) Incident Management
5 1 (1.85%) Kalman Filter
5 1 (1.85%) Multi-Factor Authentication
5 1 (1.85%) Technical Analysis
5 1 (1.85%) Two-Factor Authentication
Programming Languages
1 10 (18.52%) SQL
2 1 (1.85%) Bash Shell
Qualifications
1 1 (1.85%) A+ Certification
1 1 (1.85%) CCAA
1 1 (1.85%) CCNA
1 1 (1.85%) Cisco Certification
1 1 (1.85%) Citrix Certification
1 1 (1.85%) Degree
1 1 (1.85%) MCSA
1 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 1 (1.85%) SLA
System Software
1 28 (51.85%) Active Directory
2 1 (1.85%) Hyper-V
2 1 (1.85%) Virtual Machines
2 1 (1.85%) VirtualBox
2 1 (1.85%) VMware Infrastructure
Vendors
1 26 (48.15%) Microsoft
2 2 (3.70%) VMware
3 1 (1.85%) Apple
3 1 (1.85%) Avaya
3 1 (1.85%) Capita
3 1 (1.85%) Cisco
3 1 (1.85%) Sun