Customer Service Jobs in Hampshire

Customer Service
South East > Hampshire

The table below provides summary statistics for permanent job vacancies advertised in Hampshire requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 23 24 33
Rank change year-on-year +1 +9 +12
Permanent jobs citing Customer Service 140 326 187
As % of all permanent jobs advertised in Hampshire 7.08% 7.66% 6.73%
As % of the Processes & Methodologies category 7.97% 9.48% 7.21%
Number of salaries quoted 104 237 146
10th Percentile £25,750 £21,825 £23,500
25th Percentile £26,250 £25,250 £25,500
Median annual salary (50th Percentile) £31,000 £29,000 £30,000
Median % change year-on-year +6.90% -3.33% -14.29%
75th Percentile £46,313 £43,750 £55,859
90th Percentile £78,750 £58,500 £76,250
South East median annual salary £32,000 £30,000 £33,500
% change year-on-year +6.67% -10.45% +1.52%

All Process and Methodology Skills
Hampshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Hampshire.

Permanent vacancies with a requirement for process or methodology skills 1,757 3,438 2,592
As % of all permanent jobs advertised in Hampshire 88.87% 80.80% 93.24%
Number of salaries quoted 992 2,620 1,849
10th Percentile £29,500 £27,750 £29,400
25th Percentile £38,750 £38,500 £40,000
Median annual salary (50th Percentile) £52,500 £50,000 £55,000
Median % change year-on-year +5.00% -9.09% +4.76%
75th Percentile £65,000 £65,000 £72,500
90th Percentile £78,750 £76,250 £82,500
South East median annual salary £55,000 £50,000 £55,000
% change year-on-year +10.00% -9.09% -

Customer Service
Job Vacancy Trend in Hampshire

Job postings citing Customer Service as a proportion of all IT jobs advertised in Hampshire.

Job vacancy trend for Customer Service in Hampshire

Customer Service
Salary Trend in Hampshire

3-month moving average salary quoted in jobs citing Customer Service in Hampshire.

Salary trend for Customer Service in Hampshire

Customer Service
Salary Histogram in Hampshire

Salary distribution for jobs citing Customer Service in Hampshire over the 6 months to 31 May 2025.

Salary histogram for Customer Service in Hampshire

Customer Service
Job Locations in Hampshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Hampshire region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Portsmouth +10 45 £77,500 +216.33% 17
Southampton +4 18 £46,000 +43.75% 23
Basingstoke -4 13 £46,250 +46.83% 6
Andover +17 7 £30,000 -14.29% 1
Fareham +14 7 £27,500 -18.52% 6
Farnborough -20 5 £28,000 -6.67% 8
Winchester +1 4 £37,000 +29.82% 4
Ringwood +11 2 £37,000 +38.32% 8
Hook +2 2 £31,500 +8.62% 3
Eastleigh +7 1 £46,500 +57.63% 3
Customer Service
South East

Customer Service
Co-occurring Skills and Capabilities in Hampshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.14%) Microsoft Exchange
2 1 (0.71%) Confluence
2 1 (0.71%) SharePoint
Applications
1 15 (10.71%) Microsoft Office
2 9 (6.43%) Microsoft Excel
2 9 (6.43%) Microsoft PowerPoint
3 2 (1.43%) Chatbot
Business Applications
1 4 (2.86%) Dynamics CRM
2 1 (0.71%) Elite 3E
Cloud Services
1 27 (19.29%) Microsoft 365
2 4 (2.86%) Azure
2 4 (2.86%) Dynamics 365
2 4 (2.86%) Entra ID
2 4 (2.86%) Power Platform
2 4 (2.86%) PowerApps
3 1 (0.71%) Asana
3 1 (0.71%) Google Workspace
3 1 (0.71%) Miro
Communications & Networking
1 18 (12.86%) VoIP
2 12 (8.57%) VLAN
3 9 (6.43%) DHCP
4 8 (5.71%) WAN
5 7 (5.00%) LAN
5 7 (5.00%) PBX
6 6 (4.29%) DNS
6 6 (4.29%) Firewall
6 6 (4.29%) TCP/IP
7 5 (3.57%) RTP
7 5 (3.57%) Softphone
8 4 (2.86%) Wireless
9 3 (2.14%) Broadband
10 2 (1.43%) BGP
10 2 (1.43%) MPLS
10 2 (1.43%) Network Security
10 2 (1.43%) OSPF
10 2 (1.43%) Remote Desktop
10 2 (1.43%) Wi-Fi
10 2 (1.43%) WLAN
Development Applications
1 6 (4.29%) NDoc
2 1 (0.71%) JIRA
General
1 31 (22.14%) Social Skills
2 17 (12.14%) Telecoms
3 16 (11.43%) Aerospace
3 16 (11.43%) Manufacturing
4 9 (6.43%) Military
5 8 (5.71%) Marketing
6 6 (4.29%) Legal
7 5 (3.57%) Analytical Skills
7 5 (3.57%) Electronics
8 4 (2.86%) Organisational Skills
9 3 (2.14%) Finance
10 2 (1.43%) Billing
10 2 (1.43%) Retail
11 1 (0.71%) Inclusion and Diversity
11 1 (0.71%) Influencing Skills
11 1 (0.71%) Law
11 1 (0.71%) Public Sector
Job Titles
1 24 (17.14%) Technical Support
2 21 (15.00%) Support Technician
3 20 (14.29%) Developer
4 17 (12.14%) Support Engineer
5 16 (11.43%) SAP Developer
6 15 (10.71%) IT Support
7 14 (10.00%) Help Desk Technician
7 14 (10.00%) IT Technician
8 11 (7.86%) 1st Line Support
9 7 (5.00%) Desktop Support
10 6 (4.29%) Administrator
10 6 (4.29%) IT Engineer
10 6 (4.29%) Network Engineer
10 6 (4.29%) Salesforce Administrator
11 5 (3.57%) Analyst
11 5 (3.57%) Audio Visual Engineer
11 5 (3.57%) Coordinator
11 5 (3.57%) Desktop Engineer
11 5 (3.57%) Desktop Support Engineer
11 5 (3.57%) Telecoms Technician
Libraries, Frameworks & Software Standards
1 16 (11.43%) SAPUI5
Miscellaneous
1 8 (5.71%) Self-Motivation
2 7 (5.00%) Management Information System
3 6 (4.29%) Data Centre
4 5 (3.57%) Video Conferencing
5 3 (2.14%) Driving Licence
6 1 (0.71%) Analytical Mindset
6 1 (0.71%) Cyber Security Posture
6 1 (0.71%) Enterprise Storage
6 1 (0.71%) Over-the-Top Content
6 1 (0.71%) Product Ownership
6 1 (0.71%) Security Posture
6 1 (0.71%) Smartphone
6 1 (0.71%) Video\Live Streaming
Operating Systems
1 38 (27.14%) Windows
2 14 (10.00%) Windows 10
3 9 (6.43%) Windows 7
4 6 (4.29%) Mac OS
4 6 (4.29%) Windows Server
5 5 (3.57%) Android
6 3 (2.14%) Apple iOS
7 1 (0.71%) Windows Server 2012
7 1 (0.71%) Windows Server 2019
Processes & Methodologies
1 29 (20.71%) Service Delivery
2 28 (20.00%) Problem-Solving
3 22 (15.71%) Cybersecurity
4 18 (12.86%) Customer Experience
5 17 (12.14%) Coaching
5 17 (12.14%) Roadmaps
6 16 (11.43%) Technical Analysis
6 16 (11.43%) Technology Roadmap
7 15 (10.71%) Workflow
8 14 (10.00%) Escalation Management
9 11 (7.86%) Collaborative Working
10 8 (5.71%) ITIL
11 7 (5.00%) Agile
11 7 (5.00%) CRM
12 6 (4.29%) CI/CD
12 6 (4.29%) Customer-Centricity
12 6 (4.29%) Data Management
12 6 (4.29%) Situational Awareness
12 6 (4.29%) Ticket Management
12 6 (4.29%) Validation
Programming Languages
1 4 (2.86%) C#
2 3 (2.14%) SQL
Qualifications
1 25 (17.86%) SC Cleared
1 25 (17.86%) Security Cleared
2 16 (11.43%) NVQ Level 4
3 14 (10.00%) Degree
4 7 (5.00%) Cisco Certification
5 6 (4.29%) CCNA
5 6 (4.29%) Microsoft Certification
6 3 (2.14%) CCNP
6 3 (2.14%) MCSE
7 2 (1.43%) CCDA
7 2 (1.43%) DBS Check
7 2 (1.43%) MCSD
8 1 (0.71%) A+ Certification
8 1 (0.71%) BPSS Clearance
8 1 (0.71%) CEH
8 1 (0.71%) CISMP
8 1 (0.71%) ITIL Certification
8 1 (0.71%) Network+ Certification
Quality Assurance & Compliance
1 20 (14.29%) SLA
2 6 (4.29%) QA
3 2 (1.43%) ISO 9001
3 2 (1.43%) ISO/IEC 27001
4 1 (0.71%) Cyber Essentials
4 1 (0.71%) GDPR
System Software
1 7 (5.00%) Active Directory
2 6 (4.29%) Firmware
Systems Management
1 2 (1.43%) Microsoft Intune
2 1 (0.71%) FortiGate
Vendors
1 58 (41.43%) Microsoft
2 16 (11.43%) SAP
3 9 (6.43%) Dell
4 7 (5.00%) Cisco
4 7 (5.00%) Salesforce
5 5 (3.57%) Google
5 5 (3.57%) HP
6 4 (2.86%) Fortinet
7 3 (2.14%) Juniper
8 2 (1.43%) Apple
8 2 (1.43%) Draytek
8 2 (1.43%) Oracle
8 2 (1.43%) PayPal
8 2 (1.43%) SonicWALL
8 2 (1.43%) Ubiquiti
8 2 (1.43%) WatchGuard
9 1 (0.71%) Freshdesk
9 1 (0.71%) Meraki
9 1 (0.71%) Palo Alto
9 1 (0.71%) ServiceNow