Period
to 20 July 2017

The following table provides summary statistics for permanent job vacancies advertised in Harrogate with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 July 2017 with a comparison to the same period in the previous 2 years.

Service Management
North Yorkshire > Harrogate
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 42 44 83
Rank change year-on-year +2 +39 -8
Permanent jobs citing Service Management 11 17 5
As % of all permanent IT jobs advertised in Harrogate 3.01% 3.49% 0.64%
As % of the Processes & Methodologies category 3.40% 4.50% 0.71%
Number of salaries quoted 4 13 5
Harrogate median annual salary £40,500 £45,000 £47,500
Median salary % change year-on-year -10.00% -5.26% -26.92%
10th Percentile £22,350 £17,000 £16,250
90th Percentile £57,500 £53,500 £70,000
North Yorkshire median annual salary £37,500 £45,000 £30,000
% change year-on-year -16.67% +50.00% -45.45%

Service Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Harrogate with a requirement for process and methodology skills.

Process & Methodology Skills
Harrogate
Permanent job vacancies with a requirement for process and methodology skills 324 378 708
As % of all permanent IT job vacancies advertised in Harrogate 88.77% 77.62% 90.89%
Number of salaries quoted 292 314 653
Harrogate median annual salary £37,500 £40,000 £40,000
Median salary % change year-on-year -6.25% - -
10th Percentile £21,500 £22,500 £22,500
90th Percentile £58,625 £52,500 £55,000
North Yorkshire median annual salary £40,000 £40,000 £40,000

Service Management
Job Vacancy Trend in Harrogate

Job postings citing Service Management as a percentage of all IT jobs advertised in Harrogate.

Job vacancy trend for Service Management in Harrogate

Service Management
Salary Trend in Harrogate

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Harrogate.

Salary trend for Service Management in Harrogate

Service Management
Salary Histogram in Harrogate

The salary distribution of IT jobs citing Service Management in Harrogate over the 6 months to 20 July 2017.

Salary histogram for Service Management in Harrogate

For the 6 months to 20 July 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Harrogate region with a requirement for Service Management.

1 5 (45.45%) SLA
1 5 (45.45%) ITIL
1 5 (45.45%) Windows
2 4 (36.36%) Microsoft
2 4 (36.36%) Finance
2 4 (36.36%) VMware
2 4 (36.36%) Incident Management
2 4 (36.36%) VMware Infrastructure
2 4 (36.36%) Windows Server
3 3 (27.27%) Management Information System
3 3 (27.27%) Service Delivery
3 3 (27.27%) LAN
3 3 (27.27%) WAN
3 3 (27.27%) SAN
4 2 (18.18%) SAP
4 2 (18.18%) Disaster Recovery
4 2 (18.18%) Firewall
4 2 (18.18%) ITSM
4 2 (18.18%) Stakeholder Management
4 2 (18.18%) Business Continuity
4 2 (18.18%) Retail
4 2 (18.18%) Strategic Planning
4 2 (18.18%) Telecoms
4 2 (18.18%) FMCG
4 2 (18.18%) Stakeholder and Relationship Management
4 2 (18.18%) IT Strategy
4 2 (18.18%) Hyper-V
4 2 (18.18%) Business Continuity Planning
4 2 (18.18%) Mentoring
5 1 (9.09%) Analytical Skills

Service Management
Co-occurring IT Skills in Harrogate by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Exchange Server 2003
1 1 (9.09%) Exchange Server 2007
1 1 (9.09%) Exchange Server 2010
1 1 (9.09%) Exchange Server 2013
1 1 (9.09%) MS Exchange
Cloud Services
1 1 (9.09%) Office 365
Communications & Networking
1 3 (27.27%) LAN
1 3 (27.27%) SAN
1 3 (27.27%) WAN
2 2 (18.18%) Firewall
3 1 (9.09%) DNS
3 1 (9.09%) LDAP
3 1 (9.09%) NAS
3 1 (9.09%) TCP/IP
3 1 (9.09%) VoIP
Database & Business Intelligence
1 1 (9.09%) SQL Server
General
1 4 (36.36%) Finance
2 2 (18.18%) Retail
2 2 (18.18%) Telecoms
Job Titles
1 8 (72.73%) Analyst
2 5 (45.45%) Support Analyst
3 3 (27.27%) Customer Analyst
3 3 (27.27%) Service Analyst
3 3 (27.27%) Service Desk Analyst
4 2 (18.18%) 2nd Line Support
4 2 (18.18%) 3rd Line Support
4 2 (18.18%) 3rd Line Support Analyst
4 2 (18.18%) Applications Support
4 2 (18.18%) Applications Support Analyst
4 2 (18.18%) Infrastructure Manager
4 2 (18.18%) Infrastructure Operations Manager
4 2 (18.18%) IT Infrastructure Manager
4 2 (18.18%) IT Manager
4 2 (18.18%) IT Operations Manager
4 2 (18.18%) Operations Manager
5 1 (9.09%) Support Engineer
5 1 (9.09%) Technical Analyst
5 1 (9.09%) Technical Support
5 1 (9.09%) Technical Support Analyst
Miscellaneous
1 3 (27.27%) Management Information System
2 2 (18.18%) FMCG
3 1 (9.09%) Analytical Skills
3 1 (9.09%) Data Centre
Operating Systems
1 5 (45.45%) Windows
2 4 (36.36%) Windows Server
3 1 (9.09%) Linux
3 1 (9.09%) Unix
3 1 (9.09%) Windows 2000
3 1 (9.09%) Windows Server 2003
3 1 (9.09%) Windows Server 2008
3 1 (9.09%) Windows Server 2012
Processes & Methodologies
1 5 (45.45%) ITIL
2 4 (36.36%) Incident Management
3 3 (27.27%) Service Delivery
4 2 (18.18%) Business Continuity
4 2 (18.18%) Business Continuity Planning
4 2 (18.18%) Disaster Recovery
4 2 (18.18%) IT Strategy
4 2 (18.18%) ITSM
4 2 (18.18%) Mentoring
4 2 (18.18%) Stakeholder and Relationship Management
4 2 (18.18%) Stakeholder Management
4 2 (18.18%) Strategic Planning
5 1 (9.09%) BCP
5 1 (9.09%) Proactive Monitoring
5 1 (9.09%) Time Management
Programming Languages
1 1 (9.09%) SQL
Qualifications
1 1 (9.09%) MCP
Quality Assurance & Compliance
1 5 (45.45%) SLA
System Software
1 4 (36.36%) VMware Infrastructure
2 2 (18.18%) Hyper-V
3 1 (9.09%) Active Directory
3 1 (9.09%) VMware ESXi
3 1 (9.09%) vSphere
3 1 (9.09%) XenApp
3 1 (9.09%) XenServer
Systems Management
1 1 (9.09%) OpenView
Vendors
1 4 (36.36%) Microsoft
1 4 (36.36%) VMware
2 2 (18.18%) SAP
3 1 (9.09%) BT
3 1 (9.09%) Cisco
3 1 (9.09%) Citrix
3 1 (9.09%) EMC
3 1 (9.09%) HP
3 1 (9.09%) Isilon
3 1 (9.09%) NetApp
3 1 (9.09%) Nimsoft
3 1 (9.09%) Openreach