2nd Line Support Job Trends in Hertfordshire

Second Line Support
East of England > Hertfordshire

The median Second Line Support salary in Hertfordshire is £33,500 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 71 91 56
Rank change year-on-year +20 -35 +38
Permanent jobs requiring a 2nd Line Support 19 9 17
As % of all permanent jobs in Hertfordshire 1.12% 0.75% 2.09%
As % of the Job Titles category 1.24% 0.88% 2.21%
Number of salaries quoted 12 5 17
10th Percentile - - £30,000
25th Percentile £30,750 £26,000 £33,000
Median annual salary (50th Percentile) £33,500 £32,500 £36,000
Median % change year-on-year +3.08% -9.72% +10.77%
75th Percentile £36,250 £34,250 £38,000
90th Percentile - £35,450 £38,750
East of England median annual salary £33,500 £32,000 £34,000
% change year-on-year +4.69% -5.88% +4.62%

All Permanent IT Job Roles
Hertfordshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Hertfordshire with a recognized job title 1,536 1,025 769
% of permanent jobs with a recognized job title 90.73% 85.27% 94.70%
Number of salaries quoted 898 471 587
10th Percentile £30,000 £31,250 £29,370
25th Percentile £40,000 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £55,320 £55,000
Median % change year-on-year -0.58% +0.58% -
75th Percentile £65,000 £70,000 £67,500
90th Percentile £77,500 £87,500 £77,500
East of England median annual salary £50,000 £52,500 £52,250
% change year-on-year -4.76% +0.48% -3.91%

2nd Line Support
Job Vacancy Trend in Hertfordshire

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Hertfordshire.

2nd Line Support job vacancy trend in Hertfordshire

2nd Line Support
Salary Trend in Hertfordshire

Salary distribution trend for 2nd Line Support job vacancies in Hertfordshire.

Salary distribution trend for 2nd Line Support job vacancies in Hertfordshire

2nd Line Support
Salary Histogram in Hertfordshire

Salary distribution for jobs citing 2nd Line Support in Hertfordshire over the 6 months to 14 January 2026.

Salary histogram for 2nd Line Support in Hertfordshire

2nd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Hertfordshire region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hatfield - 10 £33,500 - 2
Borehamwood - 4 £45,000 - 3
2nd Line Support
East of England

2nd Line Support Skill Set
Top 26 Co-Occurring Skills & Capabilities in Hertfordshire

For the 6 months to 14 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region featuring 2nd Line Support in the job title.

1 17 (89.47%) Entra ID
2 11 (57.89%) Mobile Device Management
2 11 (57.89%) Security Cleared
3 10 (52.63%) Android
3 10 (52.63%) Apple
3 10 (52.63%) Apple iOS
3 10 (52.63%) Configuration Management
3 10 (52.63%) Jamf Pro
3 10 (52.63%) Samsung
3 10 (52.63%) SC Cleared
3 10 (52.63%) Service Management
3 10 (52.63%) SLA
4 7 (36.84%) Active Directory
4 7 (36.84%) Azure
4 7 (36.84%) Firewall
4 7 (36.84%) Mentoring
4 7 (36.84%) Microsoft
4 7 (36.84%) Microsoft 365
4 7 (36.84%) Microsoft Certification
4 7 (36.84%) Microsoft Intune
4 7 (36.84%) Problem-Solving
4 7 (36.84%) Virtual Desktop
4 7 (36.84%) Windows
4 7 (36.84%) Windows Server
4 7 (36.84%) Windows Server 2016
4 7 (36.84%) Windows Server 2019

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Hertfordshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 17 (89.47%) Entra ID
2 7 (36.84%) Azure
2 7 (36.84%) Microsoft 365
Communications & Networking
1 7 (36.84%) Firewall
General
1 10 (52.63%) Law
1 10 (52.63%) Marketing
2 7 (36.84%) Social Skills
Operating Systems
1 10 (52.63%) Android
1 10 (52.63%) Apple iOS
2 7 (36.84%) Windows
2 7 (36.84%) Windows Server
2 7 (36.84%) Windows Server 2016
2 7 (36.84%) Windows Server 2019
Processes & Methodologies
1 11 (57.89%) Mobile Device Management
2 10 (52.63%) Configuration Management
2 10 (52.63%) Service Management
3 7 (36.84%) Mentoring
3 7 (36.84%) Problem-Solving
Qualifications
1 11 (57.89%) Security Cleared
2 10 (52.63%) SC Cleared
3 7 (36.84%) Microsoft Certification
Quality Assurance & Compliance
1 10 (52.63%) SLA
System Software
1 7 (36.84%) Active Directory
1 7 (36.84%) Virtual Desktop
Systems Management
1 10 (52.63%) Jamf Pro
2 7 (36.84%) Microsoft Intune
Vendors
1 10 (52.63%) Apple
1 10 (52.63%) Samsung
2 7 (36.84%) Microsoft