Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 150 81 86
Rank change year-on-year -69 +5 +25
Permanent jobs citing Service Management 63 144 175
As % of all permanent IT jobs advertised in Hertfordshire 1.43% 3.24% 3.25%
As % of the Processes & Methodologies category 1.69% 3.67% 3.71%
Number of salaries quoted 54 103 105
Hertfordshire median annual salary £30,000 £37,500 £50,000
Median salary % change year-on-year -20.00% -25.00% +41.84%
10th Percentile £22,000 £25,000 £27,050
90th Percentile £58,425 £61,150 £75,000
East of England median annual salary £42,500 £47,500 £50,000
% change year-on-year -10.53% -5.00% +33.33%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3726 3923 4717
As % of all permanent IT jobs advertised in Hertfordshire 84.64% 88.14% 87.50%
Number of salaries quoted 3135 3234 3843
Hertfordshire median annual salary £47,500 £50,000 £47,500
Median salary % change year-on-year -5.00% +5.26% +3.26%
10th Percentile £28,500 £27,500 £26,750
90th Percentile £71,250 £72,500 £71,250
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +4.65%

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 24 November 2017.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead -10 22 £22,000 -41.33%
Watford -11 17 £30,000 - 1
Hatfield -25 7 £51,500 +11.96% 4
Stevenage -20 3 £50,000 +92.31% 2
Letchworth - 3 £20,000 -
Broxbourne - 1 £45,000 -
Service Management
East of England

For the 6 months to 24 November 2017, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region with a requirement for Service Management.

1 42 (66.67%) ITIL
2 38 (60.32%) ITSM
3 37 (58.73%) Microsoft
4 36 (57.14%) Windows
5 29 (46.03%) Microsoft Office
5 29 (46.03%) SLA
6 24 (38.10%) Management Information System
7 23 (36.51%) Problem Management
8 22 (34.92%) HP
9 21 (33.33%) Business Intelligence
9 21 (33.33%) Security Cleared
9 21 (33.33%) Spreadsheet
9 21 (33.33%) Proactive Management
10 16 (25.40%) Service Delivery
11 14 (22.22%) SC Cleared
11 14 (22.22%) Asset Management
12 13 (20.63%) PBX
12 13 (20.63%) IT Asset Management
13 11 (17.46%) DV Cleared
14 10 (15.87%) Finance
15 5 (7.94%) Logistics
15 5 (7.94%) Stakeholder Management
15 5 (7.94%) ISO/IEC 20000
15 5 (7.94%) ISO/IEC 27001
15 5 (7.94%) ERP
15 5 (7.94%) SAP
15 5 (7.94%) Customer Requirements
15 5 (7.94%) Presales
16 4 (6.35%) Line Management
16 4 (6.35%) ITIL V3

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.59%) IIS
Applications
1 29 (46.03%) Microsoft Office
2 21 (33.33%) Spreadsheet
Business Applications
1 4 (6.35%) SAP SM
2 1 (1.59%) Dynamics CRM
2 1 (1.59%) Remedy ITSM
Cloud Services
1 3 (4.76%) Office 365
2 2 (3.17%) SaaS
3 1 (1.59%) Amazon AWS
3 1 (1.59%) Cloud Computing
Communications & Networking
1 13 (20.63%) PBX
2 1 (1.59%) ADSL
2 1 (1.59%) Broadband
2 1 (1.59%) Internet
2 1 (1.59%) MPLS
2 1 (1.59%) Remote Desktop
2 1 (1.59%) VPN
Database & Business Intelligence
1 1 (1.59%) Oracle Database
1 1 (1.59%) SQL Server
Development Applications
1 1 (1.59%) Wise Package Studio
General
1 10 (15.87%) Finance
2 4 (6.35%) Manufacturing
3 3 (4.76%) Legal
4 2 (3.17%) Retail
5 1 (1.59%) Advertising
5 1 (1.59%) Electronics
5 1 (1.59%) Telecoms
Job Titles
1 40 (63.49%) Analyst
2 21 (33.33%) Administrator
2 21 (33.33%) Service Analyst
3 15 (23.81%) Support Analyst
4 12 (19.05%) IT Analyst
4 12 (19.05%) IT Support
4 12 (19.05%) IT Support Analyst
5 11 (17.46%) Help Desk Analyst
5 11 (17.46%) Help Desk Support
5 11 (17.46%) Help Desk Support Analyst
5 11 (17.46%) Service Manager
6 6 (9.52%) Delivery Manager
6 6 (9.52%) Services Delivery Manager
7 5 (7.94%) 1st Line Support
8 4 (6.35%) 1st Line Support Analyst
8 4 (6.35%) Consultant
8 4 (6.35%) SAP Delivery Manager
8 4 (6.35%) SAP Manager
8 4 (6.35%) SAP Service Delivery Manager
8 4 (6.35%) Supply Chain Manager
Libraries, Frameworks & Software Standards
1 1 (1.59%) SAP PI
Miscellaneous
1 24 (38.10%) Management Information System
2 4 (6.35%) FMCG
3 3 (4.76%) Driving Licence
4 2 (3.17%) Analytical Skills
5 1 (1.59%) CMDB
5 1 (1.59%) Replication
5 1 (1.59%) Virtual Team
Operating Systems
1 36 (57.14%) Windows
2 1 (1.59%) Windows 7
2 1 (1.59%) Windows Server
2 1 (1.59%) Windows Server 2008
Processes & Methodologies
1 42 (66.67%) ITIL
2 38 (60.32%) ITSM
3 23 (36.51%) Problem Management
4 21 (33.33%) Business Intelligence
4 21 (33.33%) Proactive Management
5 16 (25.40%) Service Delivery
6 14 (22.22%) Asset Management
7 13 (20.63%) IT Asset Management
8 5 (7.94%) Customer Requirements
8 5 (7.94%) ERP
8 5 (7.94%) Logistics
8 5 (7.94%) Presales
8 5 (7.94%) Stakeholder Management
9 4 (6.35%) Contract Management
9 4 (6.35%) Incident Management
9 4 (6.35%) Line Management
9 4 (6.35%) PRINCE2
9 4 (6.35%) Process Improvement
9 4 (6.35%) Project Management
9 4 (6.35%) Validation
Programming Languages
1 3 (4.76%) C
1 3 (4.76%) SQL
2 1 (1.59%) PowerShell
2 1 (1.59%) REXX
2 1 (1.59%) Tcl
2 1 (1.59%) VB
Qualifications
1 21 (33.33%) Security Cleared
2 14 (22.22%) SC Cleared
3 11 (17.46%) DV Cleared
4 1 (1.59%) Degree
4 1 (1.59%) ISEB
4 1 (1.59%) ITIL Certification
4 1 (1.59%) MCP
4 1 (1.59%) MCSE
4 1 (1.59%) Microsoft Certification
4 1 (1.59%) PRINCE2 Certification
Quality Assurance & Compliance
1 29 (46.03%) SLA
2 5 (7.94%) ISO/IEC 20000
2 5 (7.94%) ISO/IEC 27001
3 3 (4.76%) HMG Security Policy Framework
3 3 (4.76%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
3 3 (4.76%) PCI DSS
4 2 (3.17%) ISO 9001
5 1 (1.59%) Sarbanes-Oxley
System Software
1 2 (3.17%) Active Directory
2 1 (1.59%) Hyper-V
2 1 (1.59%) XenApp
2 1 (1.59%) XenServer
Systems Management
1 1 (1.59%) Backup Exec
1 1 (1.59%) BladeLogic
1 1 (1.59%) OpenView Configuration Management
1 1 (1.59%) SCCM
1 1 (1.59%) SCOM
Vendors
1 37 (58.73%) Microsoft
2 22 (34.92%) HP
3 5 (7.94%) SAP
4 2 (3.17%) BMC
4 2 (3.17%) Oracle
5 1 (1.59%) Blue Prism
5 1 (1.59%) Cadence
5 1 (1.59%) Citrix
5 1 (1.59%) ILOG
5 1 (1.59%) Remedy
5 1 (1.59%) ServiceNow
5 1 (1.59%) Symantec
5 1 (1.59%) Veeam