Period
to 24 May 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 24 May 2018 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
24 May 2018
Same period 2017 Same period 2016
Rank 168 143 96
Rank change year-on-year -25 -47 +20
Permanent jobs citing Service Management 56 66 145
As % of all permanent IT jobs advertised in Hertfordshire 1.19% 1.55% 2.94%
As % of the Processes & Methodologies category 1.36% 1.72% 3.32%
Number of salaries quoted 42 49 99
Hertfordshire median annual salary £30,000 £45,000 £45,000
Median salary % change year-on-year -33.33% - -5.26%
10th Percentile £22,000 £25,000 £28,250
90th Percentile £62,500 £52,750 £76,750
East of England median annual salary £44,450 £47,500 £47,500
% change year-on-year -6.42% - -

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 4,120 3,843 4,362
As % of all permanent IT jobs advertised in Hertfordshire 87.20% 90.13% 88.39%
Number of salaries quoted 3,396 3,243 3,539
Hertfordshire median annual salary £52,500 £47,100 £47,500
Median salary % change year-on-year +11.46% -0.84% +5.56%
10th Percentile £27,500 £26,250 £27,500
90th Percentile £72,500 £72,400 £71,250
East of England median annual salary £50,000 £45,000 £45,000
% change year-on-year +11.11% - +2.27%

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 24 May 2018.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 24 May 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +9 31 £22,000 -46.67%
Hatfield -10 17 £50,000 - 2
Watford -6 1 £175,000 +512.94% 1
St Albans -11 1 £30,000 -36.84%
Tring - 1 - -
Service Management
East of England

For the 6 months to 24 May 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 46 (82.14%) ITIL
2 37 (66.07%) Microsoft
3 35 (62.50%) ITSM
4 34 (60.71%) SLA
4 34 (60.71%) Windows
5 32 (57.14%) Microsoft Office
6 30 (53.57%) Management Information System
7 29 (51.79%) HP
8 27 (48.21%) Business Intelligence
8 27 (48.21%) Problem Management
8 27 (48.21%) Spreadsheet
8 27 (48.21%) Proactive Management
9 16 (28.57%) Security Cleared
10 10 (17.86%) Amazon AWS
11 9 (16.07%) Problem-Solving
11 9 (16.07%) Analytical Skills
12 7 (12.50%) Degree
12 7 (12.50%) Advertising
12 7 (12.50%) Oracle
13 6 (10.71%) SQL Server
13 6 (10.71%) Cloud Computing
13 6 (10.71%) Oracle Database
13 6 (10.71%) Performance Tuning
14 5 (8.93%) IT Strategy
14 5 (8.93%) Windows Server
14 5 (8.93%) Active Directory
14 5 (8.93%) Service Delivery
15 4 (7.14%) Telecoms
15 4 (7.14%) Web Services
15 4 (7.14%) Marketing

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (5.36%) MS Exchange
2 2 (3.57%) Skype for Business
3 1 (1.79%) Oracle SOA Suite
3 1 (1.79%) SharePoint
Applications
1 32 (57.14%) Microsoft Office
2 27 (48.21%) Spreadsheet
3 2 (3.57%) Microsoft Excel
Business Applications
1 1 (1.79%) assyst
1 1 (1.79%) Remedy ITSM
Cloud Services
1 10 (17.86%) Amazon AWS
2 6 (10.71%) Cloud Computing
3 4 (7.14%) Office 365
4 1 (1.79%) IaaS
4 1 (1.79%) Microsoft Azure
4 1 (1.79%) SaaS
Communications & Networking
1 2 (3.57%) Skype
1 2 (3.57%) TCP/IP
1 2 (3.57%) WAN
2 1 (1.79%) DHCP
2 1 (1.79%) DNS
2 1 (1.79%) Intrusion Detection
2 1 (1.79%) LAN
2 1 (1.79%) MPLS
2 1 (1.79%) PBX
2 1 (1.79%) Remote Desktop
2 1 (1.79%) SNMP
2 1 (1.79%) VLAN
2 1 (1.79%) VoIP
2 1 (1.79%) VPN
2 1 (1.79%) Wi-Fi
Database & Business Intelligence
1 6 (10.71%) Oracle Database
1 6 (10.71%) SQL Server
General
1 7 (12.50%) Advertising
2 4 (7.14%) Marketing
2 4 (7.14%) Telecoms
3 3 (5.36%) Finance
4 1 (1.79%) Banking
4 1 (1.79%) French Language
4 1 (1.79%) German Language
Job Titles
1 36 (64.29%) Analyst
2 29 (51.79%) Service Analyst
3 28 (50.00%) Administrator
4 4 (7.14%) Architect
4 4 (7.14%) Database Analyst
4 4 (7.14%) Oracle Analyst
4 4 (7.14%) Service Manager
4 4 (7.14%) Solutions Architect
4 4 (7.14%) SQL Analyst
4 4 (7.14%) SQL Server Analyst
5 3 (5.36%) Technical Architect
5 3 (5.36%) Technical Solutions Architect
6 2 (3.57%) DBA
6 2 (3.57%) Implementation Manager
6 2 (3.57%) Service Desk Manager
6 2 (3.57%) SQL DBA
6 2 (3.57%) Support Analyst
7 1 (1.79%) IT Architect
7 1 (1.79%) Relationships Manager
7 1 (1.79%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 4 (7.14%) Web Services
2 1 (1.79%) Middleware
Miscellaneous
1 30 (53.57%) Management Information System
2 9 (16.07%) Analytical Skills
3 2 (3.57%) Virtual Team
4 1 (1.79%) Computer Science
4 1 (1.79%) Data Centre
4 1 (1.79%) Driving Licence
4 1 (1.79%) EMC VNX
4 1 (1.79%) Enterprise Storage
4 1 (1.79%) IBM XIV
4 1 (1.79%) iPad
4 1 (1.79%) Video Conferencing
Operating Systems
1 34 (60.71%) Windows
2 5 (8.93%) Windows Server
3 3 (5.36%) Windows 10
3 3 (5.36%) Windows Server 2008
3 3 (5.36%) Windows Server 2012
4 2 (3.57%) Windows 7
4 2 (3.57%) Windows XP
5 1 (1.79%) AIX
5 1 (1.79%) Apple iOS
5 1 (1.79%) Linux
5 1 (1.79%) Unix
Processes & Methodologies
1 46 (82.14%) ITIL
2 35 (62.50%) ITSM
3 27 (48.21%) Business Intelligence
3 27 (48.21%) Proactive Management
3 27 (48.21%) Problem Management
4 9 (16.07%) Problem-Solving
5 6 (10.71%) Performance Tuning
6 5 (8.93%) IT Strategy
6 5 (8.93%) Service Delivery
7 4 (7.14%) Continuous Improvement
7 4 (7.14%) ITIL V3
7 4 (7.14%) Proactive Monitoring
8 3 (5.36%) Agile Software Development
8 3 (5.36%) Incident Management
8 3 (5.36%) Presales
8 3 (5.36%) Project Management
9 2 (3.57%) CRM
9 2 (3.57%) Disaster Recovery
9 2 (3.57%) Mentoring
9 2 (3.57%) Stakeholder Management
Programming Languages
1 3 (5.36%) SQL
Qualifications
1 16 (28.57%) Security Cleared
2 7 (12.50%) Degree
3 3 (5.36%) MCP
3 3 (5.36%) Microsoft Certification
4 2 (3.57%) ITIL Certification
4 2 (3.57%) ITIL Foundation Certificate
4 2 (3.57%) MCTS
5 1 (1.79%) APMP
5 1 (1.79%) CCNA
5 1 (1.79%) Cisco Certification
5 1 (1.79%) HNC
5 1 (1.79%) HND
5 1 (1.79%) MCITP
5 1 (1.79%) MCSE
5 1 (1.79%) SC Cleared
5 1 (1.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 34 (60.71%) SLA
2 4 (7.14%) PMO
3 1 (1.79%) GPG13
3 1 (1.79%) ISO/IEC 27001
3 1 (1.79%) PCI DSS
System Software
1 5 (8.93%) Active Directory
2 3 (5.36%) VMware Infrastructure
3 1 (1.79%) Hyper-V
3 1 (1.79%) Virtual Servers
Systems Management
1 1 (1.79%) Computer Emergency Response Teams
1 1 (1.79%) Norton AntiVirus
1 1 (1.79%) Tivoli
1 1 (1.79%) Tivoli Storage Manager
Vendors
1 37 (66.07%) Microsoft
2 29 (51.79%) HP
3 7 (12.50%) Oracle
4 3 (5.36%) VMware
5 2 (3.57%) ServiceNow
5 2 (3.57%) Symantec
6 1 (1.79%) 3PAR
6 1 (1.79%) Altiris
6 1 (1.79%) BMC
6 1 (1.79%) CA
6 1 (1.79%) EMC
6 1 (1.79%) IBM
6 1 (1.79%) jetNEXUS
6 1 (1.79%) Remedy
6 1 (1.79%) Sonus
6 1 (1.79%) Veeam