Period
to 20 June 2019

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 June 2019 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
20 Jun 2019
Same period 2018 Same period 2017
Rank 72 162 142
Rank change year-on-year +90 -20 -64
Permanent jobs citing Service Management 96 51 77
As % of all permanent IT jobs advertised in Hertfordshire 3.27% 1.12% 1.81%
As % of the Processes & Methodologies category 3.79% 1.25% 1.99%
Number of salaries quoted 53 37 58
Hertfordshire median annual salary £55,000 £37,000 £47,500
Median salary % change year-on-year +48.65% -22.11% +5.56%
10th Percentile £26,250 £22,000 £25,000
90th Percentile £75,000 £63,750 £65,000
East of England median annual salary £42,500 £47,500 £47,500
% change year-on-year -10.53% - -5.00%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 2,530 4,084 3,869
As % of all permanent IT jobs advertised in Hertfordshire 86.17% 89.48% 90.84%
Number of salaries quoted 1,884 3,386 3,259
Hertfordshire median annual salary £50,000 £50,000 £47,000
Median salary % change year-on-year - +6.38% -1.05%
10th Percentile £26,750 £27,500 £26,700
90th Percentile £76,250 £72,500 £72,500
East of England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 20 June 2019.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 20 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +33 25 £55,000 -68.57%
Welwyn Garden City - 24 - -
Hatfield +26 11 £57,500 +15.00%
Hemel Hempstead -12 6 £40,000 +81.82%
Letchworth - 5 £41,250 -
Rickmansworth - 4 £55,000 -
Broxbourne - 3 £26,000 -
Borehamwood - 2 £35,000 -
Stevenage - 2 £37,500 -
Kings Langley - 2 - -
Much Hadham - 1 £110,000 -
Hoddesdon - 1 £26,000 -
Service Management
East of England

For the 6 months to 20 June 2019, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 72 (75.00%) ITIL
2 40 (41.67%) Windows
3 39 (40.63%) Microsoft
4 32 (33.33%) ITSM
5 25 (26.04%) VMware
5 25 (26.04%) VMware Infrastructure
5 25 (26.04%) Problem-Solving
6 24 (25.00%) SQL Server
7 23 (23.96%) Active Directory
7 23 (23.96%) Windows Server
8 22 (22.92%) Finance
9 21 (21.88%) Agile Software Development
9 21 (21.88%) vSphere
10 17 (17.71%) Disaster Recovery
11 16 (16.67%) Cisco
11 16 (16.67%) Infrastructure Engineering
12 15 (15.63%) Strategic Roadmap
12 15 (15.63%) Analytical Skills
12 15 (15.63%) PowerShell
13 14 (14.58%) MS Exchange
14 13 (13.54%) DNS
14 13 (13.54%) SCCM
15 12 (12.50%) Problem Management
15 12 (12.50%) VLAN
15 12 (12.50%) Degree
15 12 (12.50%) SharePoint
15 12 (12.50%) Business Continuity
15 12 (12.50%) Stakeholder Management
15 12 (12.50%) Service Delivery
16 11 (11.46%) EPoS

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (14.58%) MS Exchange
2 12 (12.50%) SharePoint
3 9 (9.38%) Apache
3 9 (9.38%) IIS
4 2 (2.08%) Oracle SOA Suite
4 2 (2.08%) Skype for Business
5 1 (1.04%) Confluence
Applications
1 6 (6.25%) Microsoft Excel
1 6 (6.25%) Microsoft Office
2 3 (3.13%) Microsoft PowerPoint
Business Applications
1 4 (4.17%) Postilion
2 2 (2.08%) Maximo
2 2 (2.08%) Oracle ERP
Cloud Services
1 11 (11.46%) Office 365
2 10 (10.42%) Amazon AWS
2 10 (10.42%) Microsoft Azure
3 7 (7.29%) OneDrive
4 6 (6.25%) OpenShift
5 2 (2.08%) Cloud Computing
6 1 (1.04%) IaaS
6 1 (1.04%) Power Platform
6 1 (1.04%) PowerApps
6 1 (1.04%) Yammer
Communications & Networking
1 13 (13.54%) DNS
2 12 (12.50%) VLAN
3 10 (10.42%) DHCP
4 8 (8.33%) BIG-IP
5 7 (7.29%) VPN
6 6 (6.25%) Cisco Nexus
6 6 (6.25%) FabricPath
6 6 (6.25%) Firewall
6 6 (6.25%) MPLS
7 4 (4.17%) Network Security
7 4 (4.17%) TCP/IP
8 3 (3.13%) HTTP
8 3 (3.13%) SAN
9 2 (2.08%) BGP
9 2 (2.08%) EIGRP
9 2 (2.08%) LAN
9 2 (2.08%) OSPF
9 2 (2.08%) PBX
9 2 (2.08%) PPP
9 2 (2.08%) SSL
Database & Business Intelligence
1 24 (25.00%) SQL Server
2 3 (3.13%) GIS
2 3 (3.13%) Relational Database
3 1 (1.04%) MongoDB
3 1 (1.04%) Power BI
Development Applications
1 6 (6.25%) Octopus Deploy
1 6 (6.25%) Sonatype Nexus
1 6 (6.25%) Visual Studio Team System
2 1 (1.04%) Hudson
2 1 (1.04%) JIRA
2 1 (1.04%) MSI
General
1 22 (22.92%) Finance
2 9 (9.38%) Retail
3 7 (7.29%) Legal
4 2 (2.08%) Advertising
4 2 (2.08%) Aerospace
5 1 (1.04%) Military
Job Titles
1 34 (35.42%) Analyst
2 14 (14.58%) Infrastructure Engineer
3 12 (12.50%) Support Analyst
4 9 (9.38%) Applications Support
4 9 (9.38%) Applications Support Analyst
5 8 (8.33%) Senior Infrastructure Engineer
5 8 (8.33%) Technical Analyst
6 7 (7.29%) Consultant
6 7 (7.29%) IT Manager
7 6 (6.25%) Service Analyst
7 6 (6.25%) Technical Leader
8 5 (5.21%) Support Engineer
9 4 (4.17%) Deskside Engineer
9 4 (4.17%) Deskside Support
9 4 (4.17%) Deskside Support Engineer
9 4 (4.17%) Desktop Support
9 4 (4.17%) IT Analyst
9 4 (4.17%) Service Management Analyst
10 3 (3.13%) Senior VMware Engineer
10 3 (3.13%) Senior Windows Engineer
Libraries, Frameworks & Software Standards
1 1 (1.04%) Web Services
Miscellaneous
1 15 (15.63%) Analytical Skills
2 11 (11.46%) EPoS
3 7 (7.29%) Hybrid Cloud
4 6 (6.25%) Wiki
5 5 (5.21%) Linux Command Line
6 4 (4.17%) CMDB
6 4 (4.17%) Management Information System
6 4 (4.17%) Self-Motivation
7 3 (3.13%) Enterprise Software
7 3 (3.13%) Virtual Team
8 2 (2.08%) Data Centre
9 1 (1.04%) BYOD
9 1 (1.04%) Clustering
9 1 (1.04%) EMC VNX
9 1 (1.04%) Renewable Energy
9 1 (1.04%) Replication
9 1 (1.04%) SCADA
9 1 (1.04%) Smartphone
9 1 (1.04%) Video Conferencing
Operating Systems
1 40 (41.67%) Windows
2 23 (23.96%) Windows Server
3 8 (8.33%) Linux
4 7 (7.29%) Windows 10
4 7 (7.29%) Windows Server 2012
5 6 (6.25%) CentOS
5 6 (6.25%) Red Hat Enterprise Linux
5 6 (6.25%) SUSE
5 6 (6.25%) Ubuntu
5 6 (6.25%) Windows 7
6 2 (2.08%) Android
6 2 (2.08%) Apple iOS
6 2 (2.08%) Windows Server 2008
7 1 (1.04%) Mac OS X
Processes & Methodologies
1 72 (75.00%) ITIL
2 32 (33.33%) ITSM
3 25 (26.04%) Problem-Solving
4 21 (21.88%) Agile Software Development
5 17 (17.71%) Disaster Recovery
6 16 (16.67%) Infrastructure Engineering
7 15 (15.63%) Strategic Roadmap
8 12 (12.50%) Business Continuity
8 12 (12.50%) Problem Management
8 12 (12.50%) Service Delivery
8 12 (12.50%) Stakeholder Management
9 10 (10.42%) Change Control
9 10 (10.42%) Line Management
10 9 (9.38%) ITIL V3
11 8 (8.33%) Continuous Improvement
11 8 (8.33%) Incident Management
12 7 (7.29%) Change Management
12 7 (7.29%) Configuration Management
12 7 (7.29%) DevOps
12 7 (7.29%) Mathematics
Programming Languages
1 15 (15.63%) PowerShell
2 10 (10.42%) SQL
3 7 (7.29%) C
4 6 (6.25%) Python
4 6 (6.25%) Ruby
5 5 (5.21%) Bash Shell
6 3 (3.13%) T-SQL
7 1 (1.04%) VBScript
Qualifications
1 12 (12.50%) Degree
2 8 (8.33%) Microsoft Certification
3 7 (7.29%) MCSE
4 5 (5.21%) ITIL Certification
4 5 (5.21%) MCP
4 5 (5.21%) MCSA
4 5 (5.21%) Security Cleared
5 3 (3.13%) MBCS
5 3 (3.13%) SC Cleared
6 2 (2.08%) CCNA
6 2 (2.08%) Cisco Certification
7 1 (1.04%) BPSS Clearance
7 1 (1.04%) CITP
7 1 (1.04%) ISEB
7 1 (1.04%) MCTS
7 1 (1.04%) MOS
7 1 (1.04%) PRINCE2 Practitioner
7 1 (1.04%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 11 (11.46%) ISO/IEC 27001
1 11 (11.46%) PCI DSS
2 10 (10.42%) SLA
3 5 (5.21%) GDPR
4 4 (4.17%) Cyber Essentials
5 3 (3.13%) ISO/IEC 20000
6 1 (1.04%) Data Quality
6 1 (1.04%) PA-DSS
6 1 (1.04%) PMO
6 1 (1.04%) QA
System Software
1 25 (26.04%) VMware Infrastructure
2 23 (23.96%) Active Directory
3 21 (21.88%) vSphere
4 8 (8.33%) Hyper-V
5 6 (6.25%) Docker
5 6 (6.25%) KVM
5 6 (6.25%) VMware NSX
6 3 (3.13%) VMware ESXi
7 1 (1.04%) Firmware
7 1 (1.04%) Microsoft App-V
7 1 (1.04%) Terminal Services
7 1 (1.04%) Virtual Desktop
7 1 (1.04%) VMware Server
7 1 (1.04%) XenApp
Systems Management
1 13 (13.54%) SCCM
2 9 (9.38%) SCOM
3 7 (7.29%) SCOrch
4 6 (6.25%) Ansible
4 6 (6.25%) Docker Swarm
4 6 (6.25%) Kubernetes
4 6 (6.25%) Opscode Chef
4 6 (6.25%) Puppet
4 6 (6.25%) Terraform
4 6 (6.25%) vRealize
5 3 (3.13%) vCenter Server
5 3 (3.13%) WSUS
6 2 (2.08%) Nagios
7 1 (1.04%) AirWatch
7 1 (1.04%) BladeLogic
7 1 (1.04%) Microsoft Clustering
7 1 (1.04%) Microsoft Intune
7 1 (1.04%) Norton AntiVirus
7 1 (1.04%) Tivoli
7 1 (1.04%) Tivoli Storage Manager
Vendors
1 39 (40.63%) Microsoft
2 25 (26.04%) VMware
3 16 (16.67%) Cisco
4 9 (9.38%) Atlassian
4 9 (9.38%) F5
5 8 (8.33%) Meraki
5 8 (8.33%) ServiceNow
6 6 (6.25%) Dell
6 6 (6.25%) SonicWALL
7 5 (5.21%) Citrix
7 5 (5.21%) Oracle
7 5 (5.21%) Veeam
8 3 (3.13%) IBM
8 3 (3.13%) SolarWinds
9 2 (2.08%) Apple
9 2 (2.08%) HP
9 2 (2.08%) Talend
10 1 (1.04%) 3PAR
10 1 (1.04%) Aruba
10 1 (1.04%) ProCurve