Period
to 18 December 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 December 2018 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
18 Dec 2018
Same period 2017 Same period 2016
Rank 108 167 101
Rank change year-on-year +59 -66 -1
Permanent jobs citing Service Management 97 58 120
As % of all permanent IT jobs advertised in Hertfordshire 2.52% 1.30% 2.69%
As % of the Processes & Methodologies category 2.78% 1.46% 2.97%
Number of salaries quoted 70 50 86
Hertfordshire median annual salary £60,000 £28,500 £41,250
Median salary % change year-on-year +110.53% -30.91% -8.33%
10th Percentile £31,250 £22,000 £25,000
90th Percentile £86,250 £52,500 £61,000
East of England median annual salary £55,000 £37,700 £47,500
% change year-on-year +45.89% -20.63% -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3,484 3,970 4,034
As % of all permanent IT jobs advertised in Hertfordshire 90.59% 89.05% 90.33%
Number of salaries quoted 2,656 3,354 3,336
Hertfordshire median annual salary £50,000 £47,500 £50,000
Median salary % change year-on-year +5.26% -5.00% +8.70%
10th Percentile £26,750 £27,250 £27,500
90th Percentile £75,000 £71,250 £72,500
East of England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 18 December 2018.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 18 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +40 40 £60,000 +20.00% 3
Watford -3 18 £57,500 +91.67% 2
Hemel Hempstead 0 7 £40,000 +81.82%
St Albans - 7 - -
Letchworth +8 4 £21,000 +5.00%
Stevenage +10 3 £45,000 -10.00%
Welwyn Garden City - 2 £72,000 -
Tring - 1 £25,000 -
Hitchin - 1 £26,000 - 1
Service Management
East of England

For the 6 months to 18 December 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 71 (73.20%) ITIL
2 41 (42.27%) ITSM
3 38 (39.18%) Windows
4 27 (27.84%) Service Delivery
4 27 (27.84%) Coaching
5 26 (26.80%) Mentoring
6 24 (24.74%) Microsoft
7 22 (22.68%) Stakeholder Management
8 21 (21.65%) ITIL V3
9 20 (20.62%) Change Management
10 19 (19.59%) Linux
11 18 (18.56%) SLA
11 18 (18.56%) Agile Software Development
11 18 (18.56%) Line Management
12 17 (17.53%) Decision-Making
13 16 (16.49%) Site Reliability Engineering
13 16 (16.49%) Microsoft Office
13 16 (16.49%) DevOps
13 16 (16.49%) Skype for Business
13 16 (16.49%) Skype
14 15 (15.46%) VMware Infrastructure
14 15 (15.46%) VMware
15 14 (14.43%) Business Continuity
16 13 (13.40%) Unix
16 13 (13.40%) Project Management
16 13 (13.40%) Ubuntu
16 13 (13.40%) Degree
16 13 (13.40%) OpenStack
17 12 (12.37%) Office 365
17 12 (12.37%) People Management

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (16.49%) Skype for Business
2 13 (13.40%) OpenStack
3 3 (3.09%) SharePoint
4 2 (2.06%) IIS
5 1 (1.03%) MS Exchange
Applications
1 16 (16.49%) Microsoft Office
2 6 (6.19%) Microsoft Excel
3 2 (2.06%) MS Visio
Business Applications
1 6 (6.19%) Remedy ITSM
2 1 (1.03%) Dynamics NAV
Cloud Services
1 12 (12.37%) Office 365
2 7 (7.22%) SaaS
3 3 (3.09%) Amazon AWS
3 3 (3.09%) Microsoft Azure
Communications & Networking
1 16 (16.49%) Skype
2 12 (12.37%) DNS
3 10 (10.31%) DHCP
4 6 (6.19%) 802.11
4 6 (6.19%) MPLS
4 6 (6.19%) VLAN
4 6 (6.19%) Wi-Fi
5 5 (5.15%) Internet
5 5 (5.15%) LAN
5 5 (5.15%) VPN
5 5 (5.15%) WAN
5 5 (5.15%) Wireless
6 4 (4.12%) Firewall
6 4 (4.12%) TCP/IP
7 3 (3.09%) BGP
7 3 (3.09%) Cisco Nexus
7 3 (3.09%) Network Security
7 3 (3.09%) OSPF
7 3 (3.09%) RFID
7 3 (3.09%) VRRP
Database & Business Intelligence
1 7 (7.22%) PostgreSQL
2 4 (4.12%) SQL Server
3 2 (2.06%) Big Data
3 2 (2.06%) MySQL
3 2 (2.06%) Relational Database
Development Applications
1 3 (3.09%) Git (software)
1 3 (3.09%) Octopus Deploy
1 3 (3.09%) Vagrant
General
1 5 (5.15%) Finance
2 4 (4.12%) Retail
3 3 (3.09%) Legal
3 3 (3.09%) Telecoms
4 2 (2.06%) Advertising
4 2 (2.06%) Back Office
5 1 (1.03%) Pharmaceutical
Job Titles
1 29 (29.90%) Service Manager
2 24 (24.74%) Analyst
3 18 (18.56%) 2nd Line Support
4 17 (17.53%) Delivery Manager
4 17 (17.53%) IT Manager
4 17 (17.53%) IT Services Manager
4 17 (17.53%) Services Delivery Manager
4 17 (17.53%) Team Leader
5 13 (13.40%) Service Analyst
5 13 (13.40%) Support Engineer
6 12 (12.37%) Infrastructure Manager
6 12 (12.37%) IT Support
6 12 (12.37%) Operations Manager
7 11 (11.34%) Service Desk Analyst
7 11 (11.34%) Service Operations Manager
8 10 (10.31%) Infrastructure Services Manager
8 10 (10.31%) IT Analyst
8 10 (10.31%) IT Operations Manager
8 10 (10.31%) Senior Analyst
9 9 (9.28%) 2nd Line Engineer
Libraries, Frameworks & Software Standards
1 6 (6.19%) 802.1X
2 3 (3.09%) LDAP
2 3 (3.09%) REST
3 2 (2.06%) SAP PI
4 1 (1.03%) Middleware
Miscellaneous
1 11 (11.34%) Data Centre
2 10 (10.31%) Private Cloud
3 9 (9.28%) Analytical Skills
4 8 (8.25%) Management Information System
5 7 (7.22%) Video Conferencing
6 6 (6.19%) Public Cloud
7 5 (5.15%) Enterprise Storage
8 4 (4.12%) Cloud Native
8 4 (4.12%) Smartphone
9 3 (3.09%) Hybrid Cloud
9 3 (3.09%) Robotics
10 2 (2.06%) BYOD
10 2 (2.06%) Handset
11 1 (1.03%) CMDB
Operating Systems
1 38 (39.18%) Windows
2 19 (19.59%) Linux
3 13 (13.40%) Ubuntu
3 13 (13.40%) Unix
4 11 (11.34%) Windows Server
5 8 (8.25%) Debian
6 5 (5.15%) Windows 10
6 5 (5.15%) Windows 7
7 4 (4.12%) Android
7 4 (4.12%) Apple iOS
7 4 (4.12%) Windows Server 2012
8 3 (3.09%) CentOS
8 3 (3.09%) Windows Server 2003
9 2 (2.06%) Windows Server 2008
10 1 (1.03%) AIX
10 1 (1.03%) Mac OS X
Processes & Methodologies
1 71 (73.20%) ITIL
2 41 (42.27%) ITSM
3 27 (27.84%) Coaching
3 27 (27.84%) Service Delivery
4 26 (26.80%) Mentoring
5 22 (22.68%) Stakeholder Management
6 21 (21.65%) ITIL V3
7 20 (20.62%) Change Management
8 18 (18.56%) Agile Software Development
8 18 (18.56%) Line Management
9 17 (17.53%) Decision-Making
10 16 (16.49%) DevOps
10 16 (16.49%) Site Reliability Engineering
11 14 (14.43%) Business Continuity
12 13 (13.40%) Project Management
13 12 (12.37%) People Management
13 12 (12.37%) Problem-Solving
14 11 (11.34%) Information Security
15 10 (10.31%) Cost-Benefit Analysis
15 10 (10.31%) Disaster Recovery
Programming Languages
1 8 (8.25%) C
2 6 (6.19%) Python
2 6 (6.19%) SQL
3 3 (3.09%) PowerShell
Qualifications
1 13 (13.40%) Degree
2 5 (5.15%) MBA
2 5 (5.15%) MOS
3 4 (4.12%) CISM
3 4 (4.12%) CISSP
3 4 (4.12%) ITIL Foundation Certificate
3 4 (4.12%) Microsoft Certification
4 3 (3.09%) CWAP
4 3 (3.09%) CWDP
4 3 (3.09%) CWNA
5 2 (2.06%) CCNA
5 2 (2.06%) Cisco Certification
5 2 (2.06%) MBCS
5 2 (2.06%) MCP
6 1 (1.03%) CISA
6 1 (1.03%) ECDL
6 1 (1.03%) GIAC
Quality Assurance & Compliance
1 18 (18.56%) SLA
2 9 (9.28%) ISO/IEC 27001
3 3 (3.09%) GDPR
3 3 (3.09%) ISO 22301
3 3 (3.09%) PCI DSS
4 2 (2.06%) Cyber Essentials
5 1 (1.03%) QA
System Software
1 15 (15.46%) VMware Infrastructure
2 12 (12.37%) Active Directory
3 7 (7.22%) vSphere
4 4 (4.12%) Firmware
4 4 (4.12%) VMware ESXi
5 3 (3.09%) NFS
5 3 (3.09%) VMware NSX
6 2 (2.06%) BitLocker
6 2 (2.06%) Docker
6 2 (2.06%) Microsoft Virtual Server
6 2 (2.06%) Virtual Servers
7 1 (1.03%) Ceph
Systems Management
1 7 (7.22%) Kubernetes
2 5 (5.15%) SCCM
3 4 (4.12%) Puppet
4 3 (3.09%) Grafana
4 3 (3.09%) SCOM
4 3 (3.09%) SCOrch
4 3 (3.09%) Terraform
4 3 (3.09%) vRealize
4 3 (3.09%) vRealize Orchestrator
5 2 (2.06%) McAfee ePO
5 2 (2.06%) Microsoft Intune
5 2 (2.06%) SolarWinds Orion
Vendors
1 24 (24.74%) Microsoft
2 15 (15.46%) VMware
3 11 (11.34%) ServiceNow
4 10 (10.31%) Oracle
5 9 (9.28%) NetApp
6 7 (7.22%) Sonus
7 6 (6.19%) Cisco
7 6 (6.19%) Remedy
8 5 (5.15%) Apple
8 5 (5.15%) SolarWinds
9 4 (4.12%) Fortinet
10 3 (3.09%) Aruba
10 3 (3.09%) BMC
10 3 (3.09%) CommVault
10 3 (3.09%) HP
11 2 (2.06%) Blue Prism
11 2 (2.06%) ILOG
11 2 (2.06%) McAfee
11 2 (2.06%) Mitel
11 2 (2.06%) SAP