Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 121 158 76
Rank change year-on-year +37 -82 +31
Permanent jobs citing Service Management 85 58 164
As % of all permanent IT jobs advertised in Hertfordshire 2.11% 1.38% 3.71%
As % of the Processes & Methodologies category 2.35% 1.56% 4.12%
Number of salaries quoted 61 46 113
Hertfordshire median annual salary £55,000 £30,000 £37,500
Median salary % change year-on-year +83.33% -20.00% -25.00%
10th Percentile £31,250 £22,000 £25,000
90th Percentile £86,250 £65,000 £61,150
East of England median annual salary £55,000 £47,500 £47,500
% change year-on-year +15.79% - -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3,620 3,718 3,983
As % of all permanent IT jobs advertised in Hertfordshire 89.69% 88.25% 89.99%
Number of salaries quoted 2,815 3,157 3,255
Hertfordshire median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £27,500
90th Percentile £75,000 £71,250 £71,250
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 18 October 2018.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield +31 36 £60,000 - 6
Watford +1 12 £62,500 +108.33% 1
Hemel Hempstead +2 8 £40,000 +81.82%
St Albans +3 7 - -
Stevenage +8 3 £45,000 -10.00%
Letchworth +16 2 £21,000 +5.00%
Welwyn Garden City - 2 £72,000 -
Tring - 1 £25,000 -
Baldock - 1 - -
Hitchin - 1 £26,000 - 1
Service Management
East of England

For the 6 months to 18 October 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 59 (69.41%) ITIL
2 35 (41.18%) Windows
3 32 (37.65%) ITSM
4 26 (30.59%) Mentoring
4 26 (30.59%) Coaching
5 23 (27.06%) Microsoft
6 21 (24.71%) Stakeholder Management
7 20 (23.53%) Agile Software Development
8 18 (21.18%) Service Delivery
8 18 (21.18%) SLA
9 17 (20.00%) Change Management
9 17 (20.00%) DevOps
10 16 (18.82%) Skype
10 16 (18.82%) Skype for Business
10 16 (18.82%) Microsoft Office
10 16 (18.82%) Site Reliability Engineering
10 16 (18.82%) Decision-Making
11 15 (17.65%) Linux
11 15 (17.65%) VMware
11 15 (17.65%) Business Continuity
11 15 (17.65%) Line Management
11 15 (17.65%) VMware Infrastructure
12 14 (16.47%) Active Directory
12 14 (16.47%) Problem-Solving
13 13 (15.29%) DNS
13 13 (15.29%) Project Management
13 13 (15.29%) Office 365
14 12 (14.12%) OpenStack
14 12 (14.12%) ITIL V3
14 12 (14.12%) Ubuntu

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (18.82%) Skype for Business
2 12 (14.12%) OpenStack
3 3 (3.53%) SharePoint
4 2 (2.35%) MS Exchange
5 1 (1.18%) CMS
5 1 (1.18%) Oracle SOA Suite
Applications
1 16 (18.82%) Microsoft Office
2 3 (3.53%) Microsoft Excel
3 2 (2.35%) MS Visio
Business Applications
1 5 (5.88%) Remedy ITSM
2 1 (1.18%) Dynamics NAV
Cloud Services
1 13 (15.29%) Office 365
2 8 (9.41%) Amazon AWS
3 5 (5.88%) SaaS
4 4 (4.71%) Microsoft Azure
5 1 (1.18%) IaaS
Communications & Networking
1 16 (18.82%) Skype
2 13 (15.29%) DNS
3 11 (12.94%) DHCP
4 7 (8.24%) 802.11
4 7 (8.24%) MPLS
4 7 (8.24%) VLAN
4 7 (8.24%) Wi-Fi
5 6 (7.06%) TCP/IP
6 5 (5.88%) Internet
6 5 (5.88%) VPN
6 5 (5.88%) Wireless
7 4 (4.71%) BGP
7 4 (4.71%) Ethernet
7 4 (4.71%) Firewall
7 4 (4.71%) LAN
7 4 (4.71%) OSPF
7 4 (4.71%) VRRP
7 4 (4.71%) VXLAN
7 4 (4.71%) WAN
8 3 (3.53%) VoIP
Database & Business Intelligence
1 6 (7.06%) PostgreSQL
2 2 (2.35%) Big Data
2 2 (2.35%) MySQL
2 2 (2.35%) SQL Server
Development Applications
1 3 (3.53%) Git (software)
1 3 (3.53%) Octopus Deploy
1 3 (3.53%) Vagrant
General
1 7 (8.24%) Finance
2 3 (3.53%) Advertising
2 3 (3.53%) Retail
2 3 (3.53%) Telecoms
3 2 (2.35%) Back Office
4 1 (1.18%) Legal
4 1 (1.18%) Pharmaceutical
Job Titles
1 23 (27.06%) Analyst
2 18 (21.18%) 2nd Line Support
2 18 (21.18%) Team Leader
3 15 (17.65%) Service Manager
4 13 (15.29%) Service Analyst
5 12 (14.12%) IT Support
5 12 (14.12%) Support Engineer
6 11 (12.94%) Service Desk Analyst
7 10 (11.76%) Delivery Manager
7 10 (11.76%) IT Analyst
7 10 (11.76%) Senior Analyst
7 10 (11.76%) Services Delivery Manager
8 9 (10.59%) 2nd Line Engineer
8 9 (10.59%) 2nd Line Support Analyst
8 9 (10.59%) 2nd Line Support Engineer
9 8 (9.41%) Desktop Support
9 8 (9.41%) IT Manager
9 8 (9.41%) IT Services Manager
9 8 (9.41%) IT Support Analyst
10 7 (8.24%) Business Analyst
Libraries, Frameworks & Software Standards
1 7 (8.24%) 802.1X
2 4 (4.71%) LDAP
2 4 (4.71%) Web Services
3 3 (3.53%) REST
4 2 (2.35%) SAP PI
5 1 (1.18%) Middleware
Miscellaneous
1 11 (12.94%) Analytical Skills
1 11 (12.94%) Private Cloud
2 10 (11.76%) Data Centre
3 8 (9.41%) Management Information System
4 7 (8.24%) Video Conferencing
5 5 (5.88%) Public Cloud
6 4 (4.71%) Enterprise Storage
6 4 (4.71%) Smartphone
7 3 (3.53%) Cloud Native
7 3 (3.53%) Hybrid Cloud
7 3 (3.53%) Robotics
8 2 (2.35%) BYOD
8 2 (2.35%) Handset
9 1 (1.18%) Clustering
9 1 (1.18%) Replication
Operating Systems
1 35 (41.18%) Windows
2 15 (17.65%) Linux
3 12 (14.12%) Ubuntu
4 10 (11.76%) Unix
4 10 (11.76%) Windows Server
5 7 (8.24%) Debian
6 6 (7.06%) Windows 10
6 6 (7.06%) Windows 7
7 4 (4.71%) Android
7 4 (4.71%) Apple iOS
7 4 (4.71%) Windows Server 2012
8 3 (3.53%) CentOS
8 3 (3.53%) Windows Server 2003
8 3 (3.53%) Windows Server 2008
9 1 (1.18%) AIX
9 1 (1.18%) Mac OS X
9 1 (1.18%) Windows XP
Processes & Methodologies
1 59 (69.41%) ITIL
2 32 (37.65%) ITSM
3 26 (30.59%) Coaching
3 26 (30.59%) Mentoring
4 21 (24.71%) Stakeholder Management
5 20 (23.53%) Agile Software Development
6 18 (21.18%) Service Delivery
7 17 (20.00%) Change Management
7 17 (20.00%) DevOps
8 16 (18.82%) Decision-Making
8 16 (18.82%) Site Reliability Engineering
9 15 (17.65%) Business Continuity
9 15 (17.65%) Line Management
10 14 (16.47%) Problem-Solving
11 13 (15.29%) Project Management
12 12 (14.12%) ITIL V3
13 11 (12.94%) Cost-Benefit Analysis
14 10 (11.76%) Continuous Improvement
14 10 (11.76%) Disaster Recovery
14 10 (11.76%) Information Security
Programming Languages
1 8 (9.41%) C
2 5 (5.88%) Python
3 4 (4.71%) PowerShell
3 4 (4.71%) SQL
Qualifications
1 12 (14.12%) Degree
2 6 (7.06%) Microsoft Certification
3 5 (5.88%) ITIL Foundation Certificate
3 5 (5.88%) MOS
4 4 (4.71%) MBA
5 3 (3.53%) CISM
5 3 (3.53%) CISSP
5 3 (3.53%) CWAP
5 3 (3.53%) CWDP
5 3 (3.53%) CWNA
5 3 (3.53%) MCP
6 1 (1.18%) ECDL
6 1 (1.18%) MCSA
6 1 (1.18%) MCSE
6 1 (1.18%) MCTS
6 1 (1.18%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 18 (21.18%) SLA
2 9 (10.59%) ISO/IEC 27001
3 4 (4.71%) PMO
4 3 (3.53%) GDPR
4 3 (3.53%) ISO 22301
4 3 (3.53%) PCI DSS
5 1 (1.18%) QA
System Software
1 15 (17.65%) VMware Infrastructure
2 14 (16.47%) Active Directory
3 8 (9.41%) vSphere
4 5 (5.88%) VMware ESXi
5 4 (4.71%) Firmware
6 3 (3.53%) NFS
6 3 (3.53%) VMware NSX
7 2 (2.35%) BitLocker
7 2 (2.35%) Docker
7 2 (2.35%) Microsoft Virtual Server
7 2 (2.35%) Virtual Servers
8 1 (1.18%) Ceph
8 1 (1.18%) Hyper-V
8 1 (1.18%) Terminal Services
8 1 (1.18%) XenApp
Systems Management
1 6 (7.06%) Kubernetes
1 6 (7.06%) SCCM
2 4 (4.71%) Puppet
2 4 (4.71%) SCOM
3 3 (3.53%) Grafana
3 3 (3.53%) SCOrch
3 3 (3.53%) Terraform
3 3 (3.53%) vRealize
3 3 (3.53%) vRealize Orchestrator
4 2 (2.35%) McAfee ePO
4 2 (2.35%) Microsoft Intune
4 2 (2.35%) SolarWinds Orion
5 1 (1.18%) Microsoft Clustering
5 1 (1.18%) Norton AntiVirus
5 1 (1.18%) Tivoli
5 1 (1.18%) Tivoli Storage Manager
Vendors
1 23 (27.06%) Microsoft
2 15 (17.65%) VMware
3 11 (12.94%) ServiceNow
4 10 (11.76%) Oracle
5 8 (9.41%) NetApp
6 7 (8.24%) Sonus
7 5 (5.88%) Cisco
7 5 (5.88%) Remedy
7 5 (5.88%) SolarWinds
8 4 (4.71%) Apple
8 4 (4.71%) Fortinet
9 3 (3.53%) Aruba
9 3 (3.53%) CommVault
9 3 (3.53%) HP
10 2 (2.35%) Blue Prism
10 2 (2.35%) BMC
10 2 (2.35%) ILOG
10 2 (2.35%) McAfee
10 2 (2.35%) Mitel
10 2 (2.35%) SAP