Period
to 18 February 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 18 February 2018 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 154 161 89
Rank change year-on-year +7 -72 +11
Permanent jobs citing Service Management 75 61 162
As % of all permanent IT jobs advertised in Hertfordshire 1.56% 1.35% 3.16%
As % of the Processes & Methodologies category 1.82% 1.52% 3.67%
Number of salaries quoted 60 51 108
Hertfordshire median annual salary £29,500 £46,000 £47,500
Median salary % change year-on-year -35.87% -3.16% +11.76%
10th Percentile £22,000 £21,241 £28,000
90th Percentile £52,500 £60,750 £76,625
East of England median annual salary £38,350 £47,500 £47,702
% change year-on-year -19.26% -0.42% +12.24%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 4,114 4,008 4,420
As % of all permanent IT jobs advertised in Hertfordshire 85.48% 88.89% 86.28%
Number of salaries quoted 3,477 3,303 3,562
Hertfordshire median annual salary £50,000 £50,000 £46,250
Median salary % change year-on-year - +8.11% -2.63%
10th Percentile £27,750 £27,500 £27,500
90th Percentile £71,250 £72,500 £71,250
East of England median annual salary £50,000 £45,344 £45,000
% change year-on-year +10.27% +0.76% -

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 18 February 2018.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hemel Hempstead +21 40 £22,000 -42.48%
Hatfield -9 12 £50,000 +8.70% 7
Watford -5 11 £30,000 +15.38%
Stevenage -5 3 £50,000 -4.76% 1
Tring - 1 - -
Broxbourne - 1 £45,000 -
Service Management
East of England

For the 6 months to 18 February 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 58 (77.33%) ITIL
2 56 (74.67%) ITSM
3 50 (66.67%) Microsoft
4 49 (65.33%) Windows
5 47 (62.67%) Microsoft Office
6 44 (58.67%) SLA
7 41 (54.67%) HP
8 40 (53.33%) Management Information System
9 39 (52.00%) Problem Management
9 39 (52.00%) Business Intelligence
9 39 (52.00%) Spreadsheet
9 39 (52.00%) Proactive Management
10 28 (37.33%) Security Cleared
11 11 (14.67%) Service Delivery
12 9 (12.00%) Asset Management
12 9 (12.00%) SC Cleared
12 9 (12.00%) PBX
13 8 (10.67%) IT Asset Management
13 8 (10.67%) DV Cleared
14 6 (8.00%) Finance
14 6 (8.00%) Analytical Skills
15 5 (6.67%) Presales
15 5 (6.67%) Proactive Monitoring
15 5 (6.67%) Cloud Computing
15 5 (6.67%) Amazon AWS
15 5 (6.67%) Oracle Database
15 5 (6.67%) Performance Tuning
15 5 (6.67%) Advertising
15 5 (6.67%) Stakeholder Management
15 5 (6.67%) Degree

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.33%) MS Exchange
1 1 (1.33%) SharePoint
1 1 (1.33%) Skype for Business
Applications
1 47 (62.67%) Microsoft Office
2 39 (52.00%) Spreadsheet
3 1 (1.33%) Microsoft Excel
Business Applications
1 3 (4.00%) SAP SM
2 1 (1.33%) assyst
2 1 (1.33%) Dynamics CRM
2 1 (1.33%) Remedy ITSM
Cloud Services
1 5 (6.67%) Amazon AWS
1 5 (6.67%) Cloud Computing
2 4 (5.33%) Office 365
3 1 (1.33%) IaaS
3 1 (1.33%) Microsoft Azure
3 1 (1.33%) SaaS
Communications & Networking
1 9 (12.00%) PBX
2 2 (2.67%) MPLS
2 2 (2.67%) VPN
2 2 (2.67%) WAN
3 1 (1.33%) ADSL
3 1 (1.33%) DHCP
3 1 (1.33%) DNS
3 1 (1.33%) Internet
3 1 (1.33%) Intrusion Detection
3 1 (1.33%) LAN
3 1 (1.33%) Skype
3 1 (1.33%) SNMP
3 1 (1.33%) TCP/IP
3 1 (1.33%) VLAN
3 1 (1.33%) VoIP
3 1 (1.33%) Wi-Fi
Database & Business Intelligence
1 5 (6.67%) Oracle Database
1 5 (6.67%) SQL Server
General
1 6 (8.00%) Finance
2 5 (6.67%) Advertising
3 3 (4.00%) Manufacturing
4 2 (2.67%) Marketing
4 2 (2.67%) Telecoms
5 1 (1.33%) Banking
5 1 (1.33%) Electronics
5 1 (1.33%) French Language
5 1 (1.33%) German Language
5 1 (1.33%) Retail
Job Titles
1 56 (74.67%) Analyst
2 40 (53.33%) Administrator
3 39 (52.00%) Service Analyst
4 9 (12.00%) IT Analyst
4 9 (12.00%) IT Support
4 9 (12.00%) IT Support Analyst
4 9 (12.00%) Support Analyst
5 8 (10.67%) Service Manager
6 7 (9.33%) Help Desk Analyst
6 7 (9.33%) Help Desk Support
6 7 (9.33%) Help Desk Support Analyst
7 5 (6.67%) Database Analyst
7 5 (6.67%) Oracle Analyst
7 5 (6.67%) SQL Analyst
7 5 (6.67%) SQL Server Analyst
8 4 (5.33%) Delivery Manager
8 4 (5.33%) Services Delivery Manager
9 3 (4.00%) SAP Manager
9 3 (4.00%) SAP Service Delivery Manager
9 3 (4.00%) Supply Chain Manager
Miscellaneous
1 40 (53.33%) Management Information System
2 6 (8.00%) Analytical Skills
3 3 (4.00%) FMCG
4 2 (2.67%) Virtual Team
5 1 (1.33%) CMDB
5 1 (1.33%) Data Centre
5 1 (1.33%) EMC VNX
5 1 (1.33%) Enterprise Storage
5 1 (1.33%) IBM XIV
5 1 (1.33%) iPad
5 1 (1.33%) Video Conferencing
Operating Systems
1 49 (65.33%) Windows
2 2 (2.67%) Windows Server
2 2 (2.67%) Windows Server 2008
3 1 (1.33%) AIX
3 1 (1.33%) Linux
3 1 (1.33%) Unix
3 1 (1.33%) Windows 7
3 1 (1.33%) Windows Server 2012
Processes & Methodologies
1 58 (77.33%) ITIL
2 56 (74.67%) ITSM
3 39 (52.00%) Business Intelligence
3 39 (52.00%) Proactive Management
3 39 (52.00%) Problem Management
4 11 (14.67%) Service Delivery
5 9 (12.00%) Asset Management
6 8 (10.67%) IT Asset Management
7 5 (6.67%) ERP
7 5 (6.67%) Performance Tuning
7 5 (6.67%) Presales
7 5 (6.67%) Proactive Monitoring
7 5 (6.67%) Project Management
7 5 (6.67%) Stakeholder Management
8 4 (5.33%) Line Management
8 4 (5.33%) Logistics
9 3 (4.00%) Contract Management
9 3 (4.00%) CRM
10 2 (2.67%) Customer Requirements
10 2 (2.67%) Operations Management
Programming Languages
1 1 (1.33%) SQL
Qualifications
1 28 (37.33%) Security Cleared
2 9 (12.00%) SC Cleared
3 8 (10.67%) DV Cleared
4 5 (6.67%) Degree
5 1 (1.33%) APMP
5 1 (1.33%) CCNA
5 1 (1.33%) Cisco Certification
5 1 (1.33%) HNC
5 1 (1.33%) HND
5 1 (1.33%) ITIL Certification
5 1 (1.33%) MCITP
5 1 (1.33%) MCSE
5 1 (1.33%) Microsoft Certification
5 1 (1.33%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 44 (58.67%) SLA
2 1 (1.33%) GPG13
2 1 (1.33%) ISO/IEC 27001
2 1 (1.33%) PCI DSS
System Software
1 3 (4.00%) Active Directory
1 3 (4.00%) VMware Infrastructure
2 1 (1.33%) Hyper-V
2 1 (1.33%) Virtual Servers
Systems Management
1 1 (1.33%) Computer Emergency Response Teams
1 1 (1.33%) Norton AntiVirus
1 1 (1.33%) Tivoli
1 1 (1.33%) Tivoli Storage Manager
Vendors
1 50 (66.67%) Microsoft
2 41 (54.67%) HP
3 5 (6.67%) Oracle
4 3 (4.00%) SAP
4 3 (4.00%) VMware
5 2 (2.67%) Symantec
6 1 (1.33%) 3PAR
6 1 (1.33%) Altiris
6 1 (1.33%) BMC
6 1 (1.33%) CA
6 1 (1.33%) EMC
6 1 (1.33%) IBM
6 1 (1.33%) jetNEXUS
6 1 (1.33%) Remedy
6 1 (1.33%) ServiceNow
6 1 (1.33%) Veeam