Period
to 20 August 2018

The following table provides summary statistics for permanent job vacancies advertised in Hertfordshire with a requirement for Service Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Management over the 6 months to 20 August 2018 with a comparison to the same period in the previous 2 years.

Service Management
East of England > Hertfordshire
6 months to
20 Aug 2018
Same period 2017 Same period 2016
Rank 158 139 69
Rank change year-on-year -19 -70 +43
Permanent jobs citing Service Management 56 69 176
As % of all permanent IT jobs advertised in Hertfordshire 1.31% 1.69% 3.89%
As % of the Processes & Methodologies category 1.46% 1.88% 4.38%
Number of salaries quoted 42 52 113
Hertfordshire median annual salary £55,000 £40,000 £37,500
Median salary % change year-on-year +37.50% +6.67% -25.00%
10th Percentile £25,700 £25,000 £25,000
90th Percentile £77,500 £65,000 £60,750
East of England median annual salary £55,000 £46,250 £47,500
% change year-on-year +18.92% -2.63% -1.04%

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Hertfordshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Hertfordshire
Permanent vacancies with a requirement for process or methodology skills 3,832 3,676 4,021
As % of all permanent IT jobs advertised in Hertfordshire 89.89% 89.79% 88.92%
Number of salaries quoted 2,992 3,098 3,308
Hertfordshire median annual salary £50,000 £47,000 £47,500
Median salary % change year-on-year +6.38% -1.05% +5.56%
10th Percentile £27,500 £27,500 £27,500
90th Percentile £73,750 £71,250 £70,000
East of England median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

Service Management
Job Vacancy Trend in Hertfordshire

Job postings citing Service Management as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for Service Management in Hertfordshire

Service Management
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management in Hertfordshire.

Salary trend for Service Management in Hertfordshire

Service Management
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing Service Management in Hertfordshire over the 6 months to 20 August 2018.

Salary histogram for Service Management in Hertfordshire

Service Management
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Management within the Hertfordshire region over the 6 months to 20 August 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hatfield 0 19 £67,500 +12.50% 5
Hemel Hempstead +10 10 £40,000 +6.67%
Watford +2 5 £62,500 +78.57% 1
St Albans -11 5 £30,000 -36.84% 2
Stevenage - 3 £45,000 - 1
Letchworth +25 1 £21,000 +5.00%
Hitchin +8 1 £26,000 -35.00% 1
Baldock - 1 - -
Service Management
East of England

For the 6 months to 20 August 2018, IT jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Hertfordshire region with a requirement for Service Management.

1 45 (80.36%) ITIL
2 21 (37.50%) Windows
3 19 (33.93%) Mentoring
4 17 (30.36%) Microsoft
5 16 (28.57%) ITSM
5 16 (28.57%) Agile Software Development
5 16 (28.57%) Problem-Solving
6 14 (25.00%) Stakeholder Management
6 14 (25.00%) Coaching
7 13 (23.21%) DevOps
7 13 (23.21%) SLA
8 12 (21.43%) Microsoft Office
8 12 (21.43%) Site Reliability Engineering
9 11 (19.64%) Line Management
9 11 (19.64%) Analytical Skills
9 11 (19.64%) Service Delivery
10 10 (17.86%) Business Continuity
10 10 (17.86%) Cost-Benefit Analysis
10 10 (17.86%) Oracle
11 9 (16.07%) Private Cloud
11 9 (16.07%) IT Strategy
12 8 (14.29%) Runbook
12 8 (14.29%) Matrix Organization
12 8 (14.29%) Incident Management
12 8 (14.29%) Unix
12 8 (14.29%) Project Management
13 7 (12.50%) VMware
13 7 (12.50%) Degree
13 7 (12.50%) VMware Infrastructure
13 7 (12.50%) Amazon AWS

Service Management
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (10.71%) OpenStack
2 5 (8.93%) Skype for Business
3 2 (3.57%) MS Exchange
4 1 (1.79%) CMS
4 1 (1.79%) Oracle SOA Suite
Applications
1 12 (21.43%) Microsoft Office
2 4 (7.14%) Spreadsheet
3 1 (1.79%) Microsoft Excel
Business Applications
1 2 (3.57%) Remedy ITSM
2 1 (1.79%) Dynamics NAV
Cloud Services
1 7 (12.50%) Amazon AWS
2 6 (10.71%) Office 365
3 5 (8.93%) SaaS
4 2 (3.57%) Cloud Computing
5 1 (1.79%) IaaS
5 1 (1.79%) Microsoft Azure
Communications & Networking
1 6 (10.71%) 802.11
1 6 (10.71%) DHCP
1 6 (10.71%) DNS
1 6 (10.71%) TCP/IP
1 6 (10.71%) Wi-Fi
2 5 (8.93%) MPLS
2 5 (8.93%) Skype
3 4 (7.14%) BGP
3 4 (7.14%) Ethernet
3 4 (7.14%) OSPF
3 4 (7.14%) VLAN
3 4 (7.14%) VRRP
3 4 (7.14%) VXLAN
4 3 (5.36%) Internet
5 2 (3.57%) Remote Desktop
5 2 (3.57%) RFID
5 2 (3.57%) WAN
6 1 (1.79%) ADSL
6 1 (1.79%) Fibre Channel
6 1 (1.79%) VPN
Database & Business Intelligence
1 4 (7.14%) PostgreSQL
2 2 (3.57%) Big Data
2 2 (3.57%) Oracle Database
2 2 (3.57%) SQL Server
Development Applications
1 3 (5.36%) Git (software)
General
1 4 (7.14%) Advertising
1 4 (7.14%) Telecoms
2 2 (3.57%) Finance
2 2 (3.57%) Marketing
3 1 (1.79%) Pharmaceutical
3 1 (1.79%) Retail
Job Titles
1 15 (26.79%) Analyst
2 13 (23.21%) Team Leader
3 11 (19.64%) Service Manager
4 9 (16.07%) Delivery Manager
4 9 (16.07%) Services Delivery Manager
5 8 (14.29%) Service Analyst
6 6 (10.71%) 2nd Line Support
6 6 (10.71%) Senior Analyst
7 5 (8.93%) 2nd Line Engineer
7 5 (8.93%) 2nd Line Support Engineer
7 5 (8.93%) Business Analyst
7 5 (8.93%) IT Manager
7 5 (8.93%) IT Services Delivery Manager
7 5 (8.93%) IT Services Manager
7 5 (8.93%) Network Team Leader
7 5 (8.93%) Support Engineer
8 4 (7.14%) Infrastructure Delivery Manager
8 4 (7.14%) Infrastructure Services Manager
8 4 (7.14%) Network Operations Team Leader
8 4 (7.14%) Unified Communications Engineer
Libraries, Frameworks & Software Standards
1 6 (10.71%) 802.1X
2 4 (7.14%) LDAP
2 4 (7.14%) Web Services
3 3 (5.36%) REST
4 2 (3.57%) SAP PI
5 1 (1.79%) Middleware
Miscellaneous
1 11 (19.64%) Analytical Skills
2 9 (16.07%) Private Cloud
3 6 (10.71%) Data Centre
3 6 (10.71%) Management Information System
4 3 (5.36%) Robotics
5 2 (3.57%) Enterprise Storage
5 2 (3.57%) Public Cloud
6 1 (1.79%) Cloud Native
6 1 (1.79%) Clustering
6 1 (1.79%) Driving Licence
6 1 (1.79%) Replication
Operating Systems
1 21 (37.50%) Windows
2 8 (14.29%) Unix
3 6 (10.71%) Linux
4 5 (8.93%) Windows Server
5 4 (7.14%) Debian
5 4 (7.14%) Ubuntu
6 3 (5.36%) Windows 10
7 2 (3.57%) Windows 7
7 2 (3.57%) Windows Server 2008
7 2 (3.57%) Windows Server 2012
7 2 (3.57%) Windows XP
8 1 (1.79%) AIX
8 1 (1.79%) Apple iOS
Processes & Methodologies
1 45 (80.36%) ITIL
2 19 (33.93%) Mentoring
3 16 (28.57%) Agile Software Development
3 16 (28.57%) ITSM
3 16 (28.57%) Problem-Solving
4 14 (25.00%) Coaching
4 14 (25.00%) Stakeholder Management
5 13 (23.21%) DevOps
6 12 (21.43%) Site Reliability Engineering
7 11 (19.64%) Line Management
7 11 (19.64%) Service Delivery
8 10 (17.86%) Business Continuity
8 10 (17.86%) Cost-Benefit Analysis
9 9 (16.07%) IT Strategy
10 8 (14.29%) Incident Management
10 8 (14.29%) Matrix Organization
10 8 (14.29%) Project Management
10 8 (14.29%) Runbook
11 7 (12.50%) Decision-Making
12 6 (10.71%) E-Commerce
Programming Languages
1 4 (7.14%) C
1 4 (7.14%) SQL
2 2 (3.57%) Python
3 1 (1.79%) PowerShell
Qualifications
1 7 (12.50%) Degree
2 4 (7.14%) MCP
3 3 (5.36%) CISM
3 3 (5.36%) CISSP
3 3 (5.36%) Microsoft Certification
4 2 (3.57%) CWAP
4 2 (3.57%) CWDP
4 2 (3.57%) CWNA
4 2 (3.57%) ITIL Certification
4 2 (3.57%) ITIL Foundation Certificate
4 2 (3.57%) MBA
4 2 (3.57%) MCTS
4 2 (3.57%) Security Cleared
5 1 (1.79%) ECDL
5 1 (1.79%) MCSA
5 1 (1.79%) MCSE
5 1 (1.79%) MOS
5 1 (1.79%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (23.21%) SLA
2 4 (7.14%) PMO
3 3 (5.36%) GDPR
3 3 (5.36%) ISO 22301
3 3 (5.36%) ISO/IEC 27001
4 1 (1.79%) QA
System Software
1 7 (12.50%) VMware Infrastructure
2 5 (8.93%) Active Directory
2 5 (8.93%) VMware ESXi
2 5 (8.93%) vSphere
3 1 (1.79%) Hyper-V
3 1 (1.79%) Terminal Services
3 1 (1.79%) XenApp
Systems Management
1 4 (7.14%) Puppet
2 2 (3.57%) Kubernetes
3 1 (1.79%) Microsoft Clustering
3 1 (1.79%) Norton AntiVirus
3 1 (1.79%) SCCM
3 1 (1.79%) SCOM
3 1 (1.79%) Tivoli
3 1 (1.79%) Tivoli Storage Manager
Vendors
1 17 (30.36%) Microsoft
2 10 (17.86%) Oracle
3 7 (12.50%) ServiceNow
3 7 (12.50%) VMware
4 5 (8.93%) Sonus
5 4 (7.14%) HP
6 3 (5.36%) NetApp
7 2 (3.57%) Aruba
7 2 (3.57%) Blue Prism
7 2 (3.57%) IBM
7 2 (3.57%) ILOG
7 2 (3.57%) Remedy
7 2 (3.57%) SAP
8 1 (1.79%) Citrix
8 1 (1.79%) Rackspace
8 1 (1.79%) Symantec