Period
to 24 November 2017

The median annual salary for a 3rd Line Support was £43,750 in advertised job vacancies in Hertfordshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
East of England > Hertfordshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 153 166 151
Rank change year-on-year +13 -15 +22
Permanent jobs requiring a 3rd Line Support 60 46 87
As % of all permanent IT jobs advertised in Hertfordshire 1.36% 1.03% 1.61%
As % of the Job Titles category 1.41% 1.06% 1.67%
Number of salaries quoted 46 31 80
Hertfordshire median annual salary £43,750 £37,500 £38,500
Median salary % change year-on-year +16.67% -2.60% +10.00%
10th Percentile £26,250 £27,500 £28,500
90th Percentile £52,875 £47,500 £45,025
East of England median annual salary £42,500 £37,500 £38,500
% change year-on-year +13.33% -2.60% +2.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Hertfordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Hertfordshire
Permanent vacancies in Hertfordshire with a recognized job title 4258 4323 5217
% of permanent IT jobs with a recognized job title 96.73% 97.12% 96.77%
Number of salaries quoted 3611 3609 4295
Hertfordshire median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,500 £25,500 £25,800
90th Percentile £68,750 £71,250 £70,000
East of England median annual salary £45,000 £45,000 £43,500
% change year-on-year - +3.45% +2.35%

3rd Line Support
Job Vacancy Trend in Hertfordshire

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in Hertfordshire.

Job vacancy trend for 3rd Line Support in Hertfordshire

3rd Line Support
Salary Trend in Hertfordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in Hertfordshire.

Salary trend for 3rd Line Support in Hertfordshire

3rd Line Support
Salary Histogram in Hertfordshire

The salary distribution of IT jobs citing 3rd Line Support in Hertfordshire over the 6 months to 24 November 2017.

Salary histogram for 3rd Line Support in Hertfordshire

3rd Line Support
Job Locations in Hertfordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the Hertfordshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Watford +4 28 £40,000 -5.88%
Harpenden +14 5 £27,500 -26.67%
Hatfield +3 3 £54,000 +23.43%
Borehamwood -14 3 £33,500 -25.56%
Berkhamsted - 2 £37,000 -
Hemel Hempstead -4 1 £42,500 +13.33%
St Albans -4 1 £32,500 +8.33%
Stevenage -5 1 £26,500 -29.33%
Hertford - 1 £35,000 -
3rd Line Support
East of England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in Hertfordshire

For the 6 months to 24 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Hertfordshire region featuring 3rd Line Support in the job title.

1 46 (76.67%) Windows
2 45 (75.00%) Active Directory
3 41 (68.33%) Windows Server
4 40 (66.67%) VMware
5 34 (56.67%) Microsoft
6 30 (50.00%) VMware Infrastructure
7 28 (46.67%) MS Exchange
7 28 (46.67%) Firewall
8 27 (45.00%) ITIL
9 26 (43.33%) DHCP
9 26 (43.33%) DNS
10 25 (41.67%) Office 365
11 24 (40.00%) WAN
11 24 (40.00%) LAN
11 24 (40.00%) Citrix
12 23 (38.33%) Windows Server 2008
13 22 (36.67%) Windows Server 2012
14 21 (35.00%) Skype for Business
15 20 (33.33%) VPN
15 20 (33.33%) Linux
15 20 (33.33%) VMware ESXi
16 19 (31.67%) Cisco
17 17 (28.33%) SAN
18 16 (26.67%) Microsoft Office
18 16 (26.67%) VLAN
19 15 (25.00%) Windows Server 2003
19 15 (25.00%) Data Centre
20 14 (23.33%) Skype
20 14 (23.33%) MPLS
20 14 (23.33%) Hyper-V

3rd Line Support Skill Set
Co-occurring IT Skills in Hertfordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (46.67%) MS Exchange
2 21 (35.00%) Skype for Business
3 5 (8.33%) Exchange Server 2010
4 3 (5.00%) Exchange Server 2007
4 3 (5.00%) Exchange Server 2013
Applications
1 16 (26.67%) Microsoft Office
Business Applications
1 1 (1.67%) Dynamics CRM
1 1 (1.67%) SAP HCM
Cloud Services
1 25 (41.67%) Office 365
2 12 (20.00%) PaaS
3 11 (18.33%) Microsoft Azure
4 8 (13.33%) Mimecast
5 1 (1.67%) IaaS
5 1 (1.67%) SaaS
Communications & Networking
1 28 (46.67%) Firewall
2 26 (43.33%) DHCP
2 26 (43.33%) DNS
3 24 (40.00%) LAN
3 24 (40.00%) WAN
4 20 (33.33%) VPN
5 17 (28.33%) SAN
6 16 (26.67%) VLAN
7 14 (23.33%) MPLS
7 14 (23.33%) Skype
8 12 (20.00%) ISDN
8 12 (20.00%) PBX
8 12 (20.00%) Remote Desktop
8 12 (20.00%) VoIP
9 8 (13.33%) Unified Communications
10 6 (10.00%) TCP/IP
11 3 (5.00%) Cisco ASA
11 3 (5.00%) Cisco Nexus
11 3 (5.00%) TACACS
11 3 (5.00%) Wireless
Database & Business Intelligence
1 8 (13.33%) Amazon RDS
2 3 (5.00%) SQL Server
3 1 (1.67%) SQL Server 2016
General
1 13 (21.67%) Retail
2 12 (20.00%) Games
Libraries, Frameworks & Software Standards
1 1 (1.67%) Flash
Miscellaneous
1 15 (25.00%) Data Centre
2 3 (5.00%) Analytical Skills
3 1 (1.67%) Enterprise Software
3 1 (1.67%) HP Storage
3 1 (1.67%) iPad
3 1 (1.67%) Smartphone
Operating Systems
1 46 (76.67%) Windows
2 41 (68.33%) Windows Server
3 23 (38.33%) Windows Server 2008
4 22 (36.67%) Windows Server 2012
5 20 (33.33%) Linux
6 15 (25.00%) Windows Server 2003
7 12 (20.00%) Red Hat Enterprise Linux
8 8 (13.33%) Mac OS X
8 8 (13.33%) Windows 10
8 8 (13.33%) Windows 7
8 8 (13.33%) Windows 8
Processes & Methodologies
1 27 (45.00%) ITIL
2 12 (20.00%) Coaching
2 12 (20.00%) E-Commerce
2 12 (20.00%) Mentoring
3 8 (13.33%) Business Continuity
3 8 (13.33%) Change Management
3 8 (13.33%) Disaster Recovery
3 8 (13.33%) Kalman Filter
3 8 (13.33%) Server Building
3 8 (13.33%) Server Virtualisation
3 8 (13.33%) Software Deployment
3 8 (13.33%) Web Filtering
4 5 (8.33%) DNA
5 3 (5.00%) Load Balancing
6 2 (3.33%) PRINCE2
7 1 (1.67%) BCP
7 1 (1.67%) CRM
7 1 (1.67%) Operations Management
7 1 (1.67%) Resource Management
7 1 (1.67%) Technical Architecture
Programming Languages
1 2 (3.33%) SQL
2 1 (1.67%) Java
2 1 (1.67%) T-SQL
2 1 (1.67%) VBA
Qualifications
1 13 (21.67%) Cisco Certification
2 9 (15.00%) CCNP
3 8 (13.33%) MCSE
3 8 (13.33%) Microsoft Certification
4 7 (11.67%) CCNA
5 3 (5.00%) CCIE
5 3 (5.00%) CCSA
5 3 (5.00%) CCSE
5 3 (5.00%) MCSA
5 3 (5.00%) VMware Certified Professional (VCP)
6 1 (1.67%) CCIE Routing and Switching
Quality Assurance & Compliance
1 5 (8.33%) SLA
2 1 (1.67%) QA
System Software
1 45 (75.00%) Active Directory
2 30 (50.00%) VMware Infrastructure
3 20 (33.33%) VMware ESXi
4 14 (23.33%) Hyper-V
5 13 (21.67%) Terminal Services
5 13 (21.67%) XenApp
6 10 (16.67%) vSphere
7 2 (3.33%) Virtual Machines
7 2 (3.33%) XenServer
Systems Management
1 12 (20.00%) WSUS
2 8 (13.33%) Backup Exec
3 2 (3.33%) SCCM
4 1 (1.67%) XenMobile
Vendors
1 40 (66.67%) VMware
2 34 (56.67%) Microsoft
3 24 (40.00%) Citrix
4 19 (31.67%) Cisco
5 12 (20.00%) HP
6 9 (15.00%) Dell
7 8 (13.33%) NetApp
7 8 (13.33%) Veeam
8 3 (5.00%) Blue Coat
8 3 (5.00%) CheckPoint
8 3 (5.00%) F5
8 3 (5.00%) Juniper
9 2 (3.33%) Apple
10 1 (1.67%) Nokia
10 1 (1.67%) Samsung
10 1 (1.67%) SAP