The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the East of England during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Third Line Support
England / East of England
Rank 205 171 188
Rank change year-on-year -34 +17  
Permanent jobs requiring a 3rd Line Support 42 100 86
As % of all permanent IT jobs advertised in the East of England 0.70% 1.36% 1.15%
As % of the Job Titles category 0.72% 1.41% 1.18%
Number of salaries quoted 36 95 75
Median salary £37,500 £35,000 £40,000
Median salary % change year-on-year +7.14% -12.50%  
90% offered a salary of more than £30,000 £29,100 £27,500
10% offered a salary of more than £50,000 £47,500 £45,000
UK excluding London median salary £34,000 £35,000 £35,000
% change year-on-year -2.85% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the East of England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
East of England
Permanent job vacancies with a job title containing a recognized job role 5797 7083 7273
As % of all permanent IT job vacancies advertised in the East of England 96.09% 96.24% 97.35%
Number of salaries quoted 4624 5713 5850
Median salary £45,000 £43,500 £42,500
Median salary % change year-on-year +3.44% +2.35%  
90% offered a salary of more than £25,000 £26,500 £25,000
10% offered a salary of more than £65,000 £62,500 £63,550
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

3rd Line Support
Job Vacancy Trend in the East of England

The job posting trend of jobs advertised in the East of England that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 3rd Line Support in the East of England over the 3 months to 26 March 2017.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -11 23 £41,000 +12.32% 3
Cambridgeshire +1 7 £40,000 -1.23% 4
Suffolk +27 6 £30,000 +11.11%
Essex +9 3 £42,500 +30.76%
Norfolk - 3 £32,500 -
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Related IT Skills in the East of England

For the 6 months to 26 March 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the East of England region featuring 3rd Line Support in the job title.

1 65 (91.55%) Windows
2 52 (73.24%) Microsoft
2 52 (73.24%) Active Directory
2 52 (73.24%) Windows Server
3 47 (66.20%) VMware
4 41 (57.75%) VMware Infrastructure
5 35 (49.30%) Office 365
6 33 (46.48%) Windows Server 2012
7 31 (43.66%) Firewall
8 29 (40.85%) DNS
9 27 (38.03%) Linux
9 27 (38.03%) Windows Server 2008
9 27 (38.03%) Hyper-V
10 26 (36.62%) ITIL
10 26 (36.62%) MS Exchange
11 25 (35.21%) WAN
12 23 (32.39%) DHCP
12 23 (32.39%) VPN
13 22 (30.99%) Skype for Business
13 22 (30.99%) LAN
14 21 (29.58%) Citrix
15 20 (28.17%) Microsoft Azure
16 19 (26.76%) SAN
17 18 (25.35%) Cisco
18 17 (23.94%) MS Excel
19 16 (22.54%) Microsoft Certification
20 15 (21.13%) VLAN
20 15 (21.13%) SCCM
21 14 (19.72%) Windows 7
21 14 (19.72%) Cisco Certification

3rd Line Support Skill Set
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (36.62%) MS Exchange
2 22 (30.99%) Skype for Business
3 7 (9.86%) Exchange Server 2010
3 7 (9.86%) Exchange Server 2013
4 1 (1.41%) IIS
4 1 (1.41%) SharePoint
Applications
1 17 (23.94%) MS Excel
2 13 (18.31%) MS Office
Cloud Services
1 35 (49.30%) Office 365
2 20 (28.17%) Microsoft Azure
3 8 (11.27%) PaaS
4 7 (9.86%) Mimecast
5 5 (7.04%) Amazon AWS
5 5 (7.04%) Google Cloud Platform
6 2 (2.82%) IaaS
6 2 (2.82%) SaaS
Communications & Networking
1 31 (43.66%) Firewall
2 29 (40.85%) DNS
3 25 (35.21%) WAN
4 23 (32.39%) DHCP
4 23 (32.39%) VPN
5 22 (30.99%) LAN
6 19 (26.76%) SAN
7 15 (21.13%) VLAN
8 14 (19.72%) TCP/IP
9 10 (14.08%) Internet
9 10 (14.08%) MPLS
10 9 (12.68%) Remote Desktop
10 9 (12.68%) VoIP
11 8 (11.27%) ISDN
11 8 (11.27%) PBX
11 8 (11.27%) Unified Communications
12 6 (8.45%) HTTP
12 6 (8.45%) HTTPS
12 6 (8.45%) SMTP
13 5 (7.04%) Skype
Database & Business Intelligence
1 7 (9.86%) Amazon RDS
2 3 (4.23%) SQL Server
3 2 (2.82%) SQL Server 2008
4 1 (1.41%) SQL Server 2005
4 1 (1.41%) SQL Server 2012
General
1 8 (11.27%) Retail
2 7 (9.86%) Telecoms
3 4 (5.63%) Multimedia
4 2 (2.82%) Finance
4 2 (2.82%) Front Office
5 1 (1.41%) Back Office
5 1 (1.41%) Marketing
Libraries, Frameworks & Software Standards
1 3 (4.23%) COM
Miscellaneous
1 11 (15.49%) Data Centre
2 6 (8.45%) Clustering
3 4 (5.63%) Fat Client
3 4 (5.63%) Management Information System
3 4 (5.63%) Thin Client
4 3 (4.23%) iPad
5 1 (1.41%) Driving Licence
5 1 (1.41%) VxBlock/Vblock
Operating Systems
1 65 (91.55%) Windows
2 52 (73.24%) Windows Server
3 33 (46.48%) Windows Server 2012
4 27 (38.03%) Linux
4 27 (38.03%) Windows Server 2008
5 14 (19.72%) Windows 7
6 11 (15.49%) Windows 8
7 9 (12.68%) Windows Server 2003
8 8 (11.27%) Red Hat Enterprise Linux
9 7 (9.86%) Mac OS X
9 7 (9.86%) Windows 10
10 6 (8.45%) Mac OS
10 6 (8.45%) Unix
11 5 (7.04%) Windows Vista
11 5 (7.04%) Windows XP
Processes & Methodologies
1 26 (36.62%) ITIL
2 10 (14.08%) Mentoring
3 8 (11.27%) Coaching
3 8 (11.27%) Disaster Recovery
3 8 (11.27%) E-Commerce
3 8 (11.27%) Mathematics
4 7 (9.86%) Business Continuity
4 7 (9.86%) Kalman Filter
4 7 (9.86%) Web Filtering
5 6 (8.45%) Time Management
6 5 (7.04%) High Availability
6 5 (7.04%) Incident Management
6 5 (7.04%) Presales
6 5 (7.04%) Service Delivery
6 5 (7.04%) Ticket Management
7 4 (5.63%) Server Building
8 3 (4.23%) Change Management
8 3 (4.23%) Project Planning
9 2 (2.82%) Project Management
9 2 (2.82%) Software Deployment
Programming Languages
1 8 (11.27%) C
2 4 (5.63%) SQL
3 3 (4.23%) PowerShell
4 1 (1.41%) Bash Shell
Qualifications
1 16 (22.54%) Microsoft Certification
2 14 (19.72%) Cisco Certification
3 13 (18.31%) CCNA
3 13 (18.31%) MCSE
4 12 (16.90%) Network+ Certification
5 10 (14.08%) MCSA
6 9 (12.68%) Degree
7 8 (11.27%) A+ Certification
7 8 (11.27%) MCP
8 5 (7.04%) CCNP
8 5 (7.04%) VMware Certified Professional (VCP)
9 1 (1.41%) Citrix Certification
9 1 (1.41%) MCITP
9 1 (1.41%) Postgraduate
9 1 (1.41%) SC Cleared
9 1 (1.41%) Security Cleared
9 1 (1.41%) VCP4
9 1 (1.41%) VCP5
Quality Assurance & Compliance
1 2 (2.82%) SLA
System Software
1 52 (73.24%) Active Directory
2 41 (57.75%) VMware Infrastructure
3 27 (38.03%) Hyper-V
4 10 (14.08%) VMware ESXi
5 9 (12.68%) VMware ESX
6 8 (11.27%) Terminal Services
7 5 (7.04%) vSphere
8 4 (5.63%) XenApp
9 2 (2.82%) Virtual Machines
10 1 (1.41%) vCloud
10 1 (1.41%) Virtual Desktop
10 1 (1.41%) XenServer
Systems Management
1 15 (21.13%) SCCM
2 7 (9.86%) Backup Exec
3 5 (7.04%) ZENworks
4 4 (5.63%) SCOM
4 4 (5.63%) ThinApp
5 2 (2.82%) WSUS
Vendors
1 52 (73.24%) Microsoft
2 47 (66.20%) VMware
3 21 (29.58%) Citrix
4 18 (25.35%) Cisco
5 9 (12.68%) NetApp
6 8 (11.27%) CheckPoint
6 8 (11.27%) Veeam
7 7 (9.86%) Dell
7 7 (9.86%) HP
8 5 (7.04%) Google
8 5 (7.04%) Novell
9 4 (5.63%) AppSense
9 4 (5.63%) ServiceNow
9 4 (5.63%) Sonus
9 4 (5.63%) Zeacom
10 3 (4.23%) Avaya
11 2 (2.82%) EMC
12 1 (1.41%) IBM
12 1 (1.41%) Juniper
12 1 (1.41%) SonicWALL
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