3rd Line Support Job Trends in the East of England

Third Line Support
England > East of England

The median Third Line Support salary in the East of England is £47,000 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jan 2026
Same period 2025 Same period 2024
Rank 131 171 131
Rank change year-on-year +40 -40 +90
Permanent jobs requiring a 3rd Line Support 28 13 15
As % of all permanent jobs in the East of England 0.67% 0.37% 0.62%
As % of the Job Titles category 0.75% 0.41% 0.65%
Number of salaries quoted 24 10 13
10th Percentile £32,500 - £31,250
25th Percentile £34,750 £36,250 £32,500
Median annual salary (50th Percentile) £47,000 £40,000 £42,500
Median % change year-on-year +17.50% -5.88% +10.39%
75th Percentile £51,500 £43,750 £53,750
90th Percentile - £45,000 £54,750
England median annual salary £42,500 £42,500 £41,250
% change year-on-year - +3.03% -2.94%

All Permanent IT Job Roles
East of England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 3,738 3,155 2,316
% of permanent jobs with a recognized job title 89.40% 89.45% 95.03%
Number of salaries quoted 2,268 1,416 1,758
10th Percentile £28,000 £28,000 £26,250
25th Percentile £35,000 £39,625 £36,250
Median annual salary (50th Percentile) £50,000 £52,500 £52,250
Median % change year-on-year -4.76% +0.48% -3.91%
75th Percentile £65,000 £68,750 £67,500
90th Percentile £80,000 £80,000 £82,500
England median annual salary £55,000 £60,000 £57,500
% change year-on-year -8.33% +4.35% -6.50%

3rd Line Support
Job Vacancy Trend in the East of England

Historical trend showing the proportion of permanent IT job postings featuring '3rd Line Support' in the job title relative to all permanent IT jobs advertised in the East of England.

3rd Line Support job vacancy trend in the East of England

3rd Line Support
Salary Trend in the East of England

Salary distribution trend for 3rd Line Support job vacancies in the East of England.

Salary distribution trend for 3rd Line Support job vacancies in the East of England

3rd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 3rd Line Support in the East of England over the 6 months to 14 January 2026.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +14 14 £48,500 +29.33%
Cambridgeshire - 8 £35,000 - 2
Norfolk - 5 £40,000 - 1
Bedfordshire +35 1 £45,000 +12.50%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the East of England

For the 6 months to 14 January 2026, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 14 (50.00%) Security Cleared
2 13 (46.43%) Microsoft
2 13 (46.43%) Mobile Device Management
2 13 (46.43%) Problem-Solving
2 13 (46.43%) SC Cleared
3 12 (42.86%) Android
3 12 (42.86%) Apple
3 12 (42.86%) Apple iOS
3 12 (42.86%) Entra ID
3 12 (42.86%) Jamf Pro
3 12 (42.86%) Zero Trust
4 8 (28.57%) Customer Service
4 8 (28.57%) Microsoft Certification
5 7 (25.00%) Samsung
5 7 (25.00%) SLA
6 6 (21.43%) Configuration Management
6 6 (21.43%) Microsoft 365
6 6 (21.43%) Service Management
7 5 (17.86%) Active Directory
7 5 (17.86%) CCNA
7 5 (17.86%) CCNP
7 5 (17.86%) Cisco
7 5 (17.86%) Cisco Certification
7 5 (17.86%) DBS Check
7 5 (17.86%) DHCP
7 5 (17.86%) DNS
7 5 (17.86%) EIGRP
7 5 (17.86%) Firewall
7 5 (17.86%) IMAP
7 5 (17.86%) Intrusion Detection

3rd Line Support Skill Set
Co-Occurring Skills & Capabilities in the East of England by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (17.86%) Microsoft Exchange
Cloud Services
1 12 (42.86%) Entra ID
2 6 (21.43%) Microsoft 365
3 1 (3.57%) Azure
Communications & Networking
1 5 (17.86%) DHCP
1 5 (17.86%) DNS
1 5 (17.86%) EIGRP
1 5 (17.86%) Firewall
1 5 (17.86%) IMAP
1 5 (17.86%) Intrusion Detection
1 5 (17.86%) LAN
1 5 (17.86%) Network Security
1 5 (17.86%) OSPF
1 5 (17.86%) POP3
1 5 (17.86%) SMTP
1 5 (17.86%) TCP/IP
1 5 (17.86%) VLAN
1 5 (17.86%) VPN
1 5 (17.86%) WAN
1 5 (17.86%) Wireless
1 5 (17.86%) Wireshark
General
1 7 (25.00%) Marketing
2 6 (21.43%) Law
3 5 (17.86%) Analytical Skills
3 5 (17.86%) Social Skills
4 1 (3.57%) Electronics
4 1 (3.57%) Finance
4 1 (3.57%) Manufacturing
4 1 (3.57%) Public Sector
4 1 (3.57%) Telecoms
Miscellaneous
1 12 (42.86%) Onboarding
2 5 (17.86%) Driving Licence
Operating Systems
1 12 (42.86%) Android
1 12 (42.86%) Apple iOS
2 5 (17.86%) Windows
2 5 (17.86%) Windows Server
3 1 (3.57%) Linux
3 1 (3.57%) Unix
Processes & Methodologies
1 13 (46.43%) Mobile Device Management
1 13 (46.43%) Problem-Solving
2 12 (42.86%) Zero Trust
3 8 (28.57%) Customer Service
4 6 (21.43%) Configuration Management
4 6 (21.43%) Service Management
5 5 (17.86%) Network Monitoring
5 5 (17.86%) Stakeholder Management
5 5 (17.86%) Strategic Thinking
5 5 (17.86%) Time Management
6 1 (3.57%) Business Intelligence
6 1 (3.57%) Digital Marketing
6 1 (3.57%) Patch Management
6 1 (3.57%) Programme Management
Qualifications
1 14 (50.00%) Security Cleared
2 13 (46.43%) SC Cleared
3 8 (28.57%) Microsoft Certification
4 5 (17.86%) CCNA
4 5 (17.86%) CCNP
4 5 (17.86%) Cisco Certification
4 5 (17.86%) DBS Check
Quality Assurance & Compliance
1 7 (25.00%) SLA
System Software
1 5 (17.86%) Active Directory
Systems Management
1 12 (42.86%) Jamf Pro
Vendors
1 13 (46.43%) Microsoft
2 12 (42.86%) Apple
3 7 (25.00%) Samsung
4 5 (17.86%) Cisco
4 5 (17.86%) SolarWinds
5 1 (3.57%) SAP
5 1 (3.57%) VMware