Period
to 27 November 2021

The median annual salary for a 3rd Line Support was £38,500 in advertised job vacancies in the East of England during the 6 months to 27 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East of England
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 200 119 237
Rank change year-on-year -81 +118 +29
Permanent jobs requiring a 3rd Line Support 36 18 32
As % of all permanent jobs advertised in the East of England 0.63% 0.92% 0.47%
As % of the Job Titles category 0.71% 0.95% 0.49%
Number of salaries quoted 31 16 24
10th Percentile £32,500 £30,625 £31,250
25th Percentile £36,250 £31,250 £37,188
Median annual salary (50th Percentile) £38,500 £39,500 £46,250
Median % change year-on-year -2.53% -14.59% +28.47%
75th Percentile £43,250 £42,688 £53,750
90th Percentile £47,500 £48,125 "
England median annual salary £40,000 £39,000 £38,000
% change year-on-year +2.56% +2.63% +8.57%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 5,098 1,892 6,472
% of permanent IT jobs with a recognized job title 89.91% 96.28% 95.74%
Number of salaries quoted 2,884 1,568 4,808
10th Percentile £25,980 £27,000 £26,250
25th Percentile £32,500 £36,000 £35,000
Median annual salary (50th Percentile) £47,500 £47,500 £47,500
75th Percentile £62,500 £61,250 £60,000
90th Percentile £73,750 £75,000 £73,750
England median annual salary £57,500 £55,000 £52,500
% change year-on-year +4.55% +4.76% +5.00%

3rd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 3rd Line Support in the East of England over the 6 months to 27 November 2021.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire -56 14 £37,500 -6.25% 3
Bedfordshire - 13 £41,500 -
Hertfordshire -76 5 £37,500 -3.85% 1
Essex -8 2 £42,250 -12.89% 2
Norfolk -28 1 £29,500 -9.23%
Suffolk - 1 £36,500 - 1
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 27 November 2021, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 29 (80.56%) Windows
1 29 (80.56%) Active Directory
2 28 (77.78%) Microsoft 365
3 25 (69.44%) VMware
4 23 (63.89%) Microsoft
5 22 (61.11%) Hyper-V
5 22 (61.11%) Windows Server
6 21 (58.33%) Azure
6 21 (58.33%) Firewall
7 20 (55.56%) DNS
7 20 (55.56%) PowerShell
8 17 (47.22%) Windows Server 2019
9 16 (44.44%) Windows 10
10 15 (41.67%) DHCP
11 13 (36.11%) WAN
11 13 (36.11%) LAN
11 13 (36.11%) Microsoft Office
11 13 (36.11%) VMware Infrastructure
11 13 (36.11%) Veeam
11 13 (36.11%) Social Skills
12 12 (33.33%) Windows Server 2012
13 11 (30.56%) NAS
13 11 (30.56%) AWS
13 11 (30.56%) VLAN
13 11 (30.56%) Microsoft Certification
13 11 (30.56%) Windows Server 2016
14 10 (27.78%) Internet
14 10 (27.78%) MPLS
14 10 (27.78%) VSS/SourceSafe
14 10 (27.78%) MCSE

3rd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (27.78%) IIS
1 10 (27.78%) SharePoint
2 7 (19.44%) MS Exchange
Applications
1 13 (36.11%) Microsoft Office
Cloud Services
1 28 (77.78%) Microsoft 365
2 21 (58.33%) Azure
3 11 (30.56%) AWS
4 5 (13.89%) Mimecast
5 1 (2.78%) Azure Active Directory
5 1 (2.78%) GCP
5 1 (2.78%) IaaS
Communications & Networking
1 21 (58.33%) Firewall
2 20 (55.56%) DNS
3 15 (41.67%) DHCP
4 13 (36.11%) LAN
4 13 (36.11%) WAN
5 11 (30.56%) NAS
5 11 (30.56%) VLAN
6 10 (27.78%) ADSL
6 10 (27.78%) Internet
6 10 (27.78%) MPLS
7 7 (19.44%) VoIP
8 6 (16.67%) TCP/IP
9 5 (13.89%) NetScaler
9 5 (13.89%) Wi-Fi
10 2 (5.56%) Wireless
11 1 (2.78%) BGP
11 1 (2.78%) PBX
11 1 (2.78%) SAN
11 1 (2.78%) SSL
11 1 (2.78%) VPN
Database & Business Intelligence
1 1 (2.78%) Amazon RDS
1 1 (2.78%) SQL Server
1 1 (2.78%) SQL Server 2012
Development Applications
1 10 (27.78%) VSS/SourceSafe
General
1 13 (36.11%) Social Skills
2 4 (11.11%) Retail
3 2 (5.56%) Documentation Skills
4 1 (2.78%) Law
Miscellaneous
1 4 (11.11%) EPoS
1 4 (11.11%) Greenfield Project
2 1 (2.78%) Data Centre
Operating Systems
1 29 (80.56%) Windows
2 22 (61.11%) Windows Server
3 17 (47.22%) Windows Server 2019
4 16 (44.44%) Windows 10
5 12 (33.33%) Windows Server 2012
6 11 (30.56%) Windows Server 2016
7 5 (13.89%) Windows Server 2008
8 4 (11.11%) Windows Server 2003
9 1 (2.78%) Windows 7
9 1 (2.78%) Windows 8
Processes & Methodologies
1 10 (27.78%) Data Migration
1 10 (27.78%) Mentoring
1 10 (27.78%) Migration
1 10 (27.78%) Presales
2 6 (16.67%) ITIL
3 5 (13.89%) Infrastructure Engineering
3 5 (13.89%) Problem Management
4 4 (11.11%) Problem-Solving
4 4 (11.11%) Root Cause Analysis
4 4 (11.11%) Server Building
5 2 (5.56%) Disaster Recovery
5 2 (5.56%) Service Delivery
5 2 (5.56%) SIEM
6 1 (2.78%) Infrastructure Management
6 1 (2.78%) ITSM
6 1 (2.78%) Mobile Device Management
6 1 (2.78%) Network Management
6 1 (2.78%) Service Management
6 1 (2.78%) Stakeholder Management
6 1 (2.78%) Time Management
Programming Languages
1 20 (55.56%) PowerShell
2 2 (5.56%) SQL
Qualifications
1 11 (30.56%) Microsoft Certification
2 10 (27.78%) MCSA
2 10 (27.78%) MCSE
3 2 (5.56%) CCNA
3 2 (5.56%) Cisco Certification
3 2 (5.56%) ITIL Certification
4 1 (2.78%) MCITP
Quality Assurance & Compliance
1 3 (8.33%) SLA
2 1 (2.78%) Cyber Essentials
System Software
1 29 (80.56%) Active Directory
2 22 (61.11%) Hyper-V
3 13 (36.11%) VMware Infrastructure
4 5 (13.89%) XenApp
4 5 (13.89%) XenDesktop
5 3 (8.33%) vSphere
6 1 (2.78%) Microsoft Virtual Server
6 1 (2.78%) Virtual Servers
6 1 (2.78%) VMware ESXi
Systems Management
1 7 (19.44%) Microsoft Intune
1 7 (19.44%) SCCM
2 3 (8.33%) Active Directory Federation Services
3 1 (2.78%) Backup Exec
3 1 (2.78%) NetBackup
Vendors
1 25 (69.44%) VMware
2 23 (63.89%) Microsoft
3 13 (36.11%) Veeam
4 8 (22.22%) Citrix
5 3 (8.33%) Cisco
5 3 (8.33%) Sophos
6 2 (5.56%) NetApp
7 1 (2.78%) Dell
7 1 (2.78%) Google
7 1 (2.78%) Mitel
7 1 (2.78%) SolarWinds