Period
to 19 February 2019

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the East of England during the 6 months to 19 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East of England
6 months to
19 Feb 2019
Same period 2018 Same period 2017
Rank 243 280 303
Rank change year-on-year +37 +23 -58
Permanent jobs requiring a 3rd Line Support 73 86 66
As % of all permanent IT jobs advertised in the East of England 0.79% 0.69% 0.53%
As % of the Job Titles category 0.82% 0.71% 0.55%
Number of salaries quoted 67 83 55
East of England median annual salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.67% -
10th Percentile £26,250 £26,250 £27,500
90th Percentile £47,500 £50,600 £48,750
England median annual salary £36,000 £37,500 £36,200
% change year-on-year -4.00% +3.59% -3.47%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 8,913 12,087 12,057
% of permanent IT jobs with a recognized job title 96.94% 96.98% 96.76%
Number of salaries quoted 6,870 9,904 9,840
East of England median annual salary £46,000 £47,500 £45,000
Median salary % change year-on-year -3.16% +5.56% +2.27%
10th Percentile £25,725 £26,250 £26,000
90th Percentile £72,500 £70,000 £70,000
England median annual salary £51,000 £50,000 £47,500
% change year-on-year +2.00% +5.26% -

3rd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 3rd Line Support in the East of England over the 6 months to 19 February 2019.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 19 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +47 48 £40,000 -
Cambridgeshire +29 11 £37,500 -6.25% 1
Essex +27 9 £31,500 -1.56% 2
Bedfordshire -26 3 £26,500 -44.21%
Suffolk +19 2 £37,250 +3.47%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 February 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 51 (69.86%) Windows
2 45 (61.64%) VMware
3 39 (53.42%) Active Directory
3 39 (53.42%) Office 365
4 37 (50.68%) Microsoft
4 37 (50.68%) Microsoft Azure
5 32 (43.84%) Firewall
5 32 (43.84%) Windows Server
6 29 (39.73%) Hyper-V
7 22 (30.14%) Veeam
8 21 (28.77%) Windows Server 2008
8 21 (28.77%) DHCP
9 20 (27.40%) DNS
9 20 (27.40%) Infrastructure Engineering
10 19 (26.03%) ITIL
11 17 (23.29%) Backup Exec
11 17 (23.29%) VPN
12 16 (21.92%) Citrix
13 14 (19.18%) MS Exchange
13 14 (19.18%) Windows 7
13 14 (19.18%) Amazon AWS
13 14 (19.18%) Windows Server 2012
13 14 (19.18%) Windows 10
14 13 (17.81%) Problem-Solving
15 11 (15.07%) VMware Infrastructure
15 11 (15.07%) SQL
15 11 (15.07%) HP
15 11 (15.07%) TCP/IP
15 11 (15.07%) SAN
16 10 (13.70%) NetApp

3rd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (19.18%) MS Exchange
2 9 (12.33%) Skype for Business
3 2 (2.74%) Exchange Server 2013
3 2 (2.74%) SharePoint
4 1 (1.37%) Exchange Server 2007
4 1 (1.37%) IIS
Applications
1 7 (9.59%) Microsoft Office
2 4 (5.48%) Photoshop
Cloud Services
1 39 (53.42%) Office 365
2 37 (50.68%) Microsoft Azure
3 14 (19.18%) Amazon AWS
4 6 (8.22%) Mimecast
5 3 (4.11%) Azure Active Directory
6 1 (1.37%) OneDrive
6 1 (1.37%) SaaS
6 1 (1.37%) Yammer
Communications & Networking
1 32 (43.84%) Firewall
2 21 (28.77%) DHCP
3 20 (27.40%) DNS
4 17 (23.29%) VPN
5 11 (15.07%) SAN
5 11 (15.07%) TCP/IP
6 10 (13.70%) LAN
6 10 (13.70%) WAN
7 7 (9.59%) Unified Communications
8 5 (6.85%) VLAN
8 5 (6.85%) Wireless
9 2 (2.74%) NetScaler
9 2 (2.74%) VoIP
10 1 (1.37%) HTTP
10 1 (1.37%) HTTPS
10 1 (1.37%) Internet
10 1 (1.37%) Intrusion Detection
10 1 (1.37%) Remote Desktop
10 1 (1.37%) Skype
10 1 (1.37%) SMTP
Database & Business Intelligence
1 3 (4.11%) SQL Server
General
1 2 (2.74%) Finance
1 2 (2.74%) Manufacturing
2 1 (1.37%) Electronics
2 1 (1.37%) Marketing
2 1 (1.37%) Retail
2 1 (1.37%) Telecoms
Miscellaneous
1 2 (2.74%) Clustering
1 2 (2.74%) EMC VNX
1 2 (2.74%) Management Information System
2 1 (1.37%) Analytical Skills
2 1 (1.37%) Data Centre
2 1 (1.37%) Driving Licence
2 1 (1.37%) EPoS
2 1 (1.37%) Replication
2 1 (1.37%) Self-Motivation
2 1 (1.37%) VxBlock/Vblock
2 1 (1.37%) Wiki
Operating Systems
1 51 (69.86%) Windows
2 32 (43.84%) Windows Server
3 21 (28.77%) Windows Server 2008
4 14 (19.18%) Windows 10
4 14 (19.18%) Windows 7
4 14 (19.18%) Windows Server 2012
5 8 (10.96%) Linux
6 6 (8.22%) Windows 8
7 1 (1.37%) Apple iOS
7 1 (1.37%) CentOS
7 1 (1.37%) Mac OS
7 1 (1.37%) Ubuntu
7 1 (1.37%) Windows Server 2003
7 1 (1.37%) Windows XP
Processes & Methodologies
1 20 (27.40%) Infrastructure Engineering
2 19 (26.03%) ITIL
3 13 (17.81%) Problem-Solving
4 9 (12.33%) Kalman Filter
4 9 (12.33%) Web Filtering
5 7 (9.59%) Process Improvement
5 7 (9.59%) Stakeholder Engagement
6 3 (4.11%) DevOps
7 2 (2.74%) IT Strategy
7 2 (2.74%) Migration
7 2 (2.74%) Patch Management
7 2 (2.74%) PRINCE2
7 2 (2.74%) Proactive Monitoring
7 2 (2.74%) Service Delivery
7 2 (2.74%) Virtual Environments
8 1 (1.37%) Business Intelligence
8 1 (1.37%) Data Security
8 1 (1.37%) Disaster Recovery
8 1 (1.37%) ITSM
8 1 (1.37%) Risk Management
Programming Languages
1 11 (15.07%) SQL
2 4 (5.48%) PowerShell
Qualifications
1 9 (12.33%) Microsoft Certification
2 2 (2.74%) Degree
2 2 (2.74%) MCSA
2 2 (2.74%) MCSE
3 1 (1.37%) CCNA
3 1 (1.37%) Cisco Certification
3 1 (1.37%) Security Cleared
System Software
1 39 (53.42%) Active Directory
2 29 (39.73%) Hyper-V
3 11 (15.07%) VMware Infrastructure
4 9 (12.33%) VMware ESXi
4 9 (12.33%) XenApp
5 3 (4.11%) XenDesktop
6 2 (2.74%) vSphere
6 2 (2.74%) XenServer
7 1 (1.37%) Citrix Presentation Server
7 1 (1.37%) DFS Replication
7 1 (1.37%) Microsoft App-V
7 1 (1.37%) Terminal Services
7 1 (1.37%) Virtual Machines
Systems Management
1 17 (23.29%) Backup Exec
2 5 (6.85%) SCCM
3 1 (1.37%) AirWatch
3 1 (1.37%) HP Data Protector
3 1 (1.37%) IBM BigFix
3 1 (1.37%) WSUS
Vendors
1 45 (61.64%) VMware
2 37 (50.68%) Microsoft
3 22 (30.14%) Veeam
4 16 (21.92%) Citrix
5 11 (15.07%) HP
6 10 (13.70%) Dell
6 10 (13.70%) NetApp
7 8 (10.96%) Asigra
8 4 (5.48%) Cisco
9 2 (2.74%) 3PAR
9 2 (2.74%) EMC
9 2 (2.74%) Isilon
10 1 (1.37%) Altiris
10 1 (1.37%) IBM
10 1 (1.37%) Ivanti
10 1 (1.37%) Oracle
10 1 (1.37%) Red Hat
10 1 (1.37%) Remedy
10 1 (1.37%) SAP
10 1 (1.37%) SonicWALL