Period
to 19 September 2018

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies in the East of England during the 6 months to 19 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East of England
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 261 263 261
Rank change year-on-year +2 -2 -5
Permanent jobs requiring a 3rd Line Support 85 95 111
As % of all permanent IT jobs advertised in the East of England 0.76% 0.81% 0.84%
As % of the Job Titles category 0.79% 0.83% 0.87%
Number of salaries quoted 73 75 94
East of England median annual salary £37,500 £40,000 £37,500
Median salary % change year-on-year -6.25% +6.67% -2.60%
10th Percentile £30,250 £26,250 £26,250
90th Percentile £50,000 £50,000 £48,750
England median annual salary £37,500 £36,000 £36,000
% change year-on-year +4.17% - -4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 10,791 11,416 12,757
% of permanent IT jobs with a recognized job title 96.86% 97.22% 96.44%
Number of salaries quoted 8,129 9,333 10,707
East of England median annual salary £45,139 £45,000 £45,000
Median salary % change year-on-year +0.31% - +5.88%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £72,000 £67,500 £67,500
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% +5.56%

3rd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 3rd Line Support in the East of England over the 6 months to 19 September 2018.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -19 36 £36,000 -17.71% 5
Bedfordshire +10 19 £50,000 +11.11%
Essex +34 15 £35,000 -12.50% 3
Cambridgeshire +8 10 £37,500 +10.29%
Norfolk +21 3 £31,000 -18.42%
Suffolk +2 2 £31,750 +17.59%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 September 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 67 (78.82%) Windows
2 60 (70.59%) VMware
3 59 (69.41%) Microsoft
4 56 (65.88%) Active Directory
5 41 (48.24%) Windows Server
6 40 (47.06%) VMware Infrastructure
7 37 (43.53%) MS Exchange
8 35 (41.18%) Office 365
9 34 (40.00%) Citrix
9 34 (40.00%) Firewall
10 28 (32.94%) Hyper-V
11 25 (29.41%) XenApp
11 25 (29.41%) Windows Server 2012
12 23 (27.06%) Microsoft Azure
13 21 (24.71%) WAN
13 21 (24.71%) DHCP
13 21 (24.71%) DNS
13 21 (24.71%) SQL
13 21 (24.71%) SQL Server
14 20 (23.53%) Cisco
14 20 (23.53%) Data Centre
15 19 (22.35%) SAN
15 19 (22.35%) EMC
16 18 (21.18%) HP
16 18 (21.18%) Microsoft Office
16 18 (21.18%) vSphere
16 18 (21.18%) SQL Server 2008
17 17 (20.00%) Degree
17 17 (20.00%) VPN
17 17 (20.00%) Microsoft Certification

3rd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (43.53%) MS Exchange
2 12 (14.12%) Exchange Server 2013
3 11 (12.94%) SharePoint
4 6 (7.06%) Skype for Business
5 3 (3.53%) Exchange Server 2010
6 2 (2.35%) IIS
7 1 (1.18%) Apache
7 1 (1.18%) Exchange Server 2007
7 1 (1.18%) SharePoint Server
Applications
1 18 (21.18%) Microsoft Office
Cloud Services
1 35 (41.18%) Office 365
2 23 (27.06%) Microsoft Azure
3 9 (10.59%) Azure Active Directory
4 8 (9.41%) Amazon AWS
5 4 (4.71%) Mimecast
6 1 (1.18%) OneDrive
6 1 (1.18%) Yammer
Communications & Networking
1 34 (40.00%) Firewall
2 21 (24.71%) DHCP
2 21 (24.71%) DNS
2 21 (24.71%) WAN
3 19 (22.35%) SAN
4 17 (20.00%) VPN
5 14 (16.47%) Network Security
5 14 (16.47%) Remote Desktop
6 10 (11.76%) VLAN
7 9 (10.59%) Internet
7 9 (10.59%) TCP/IP
8 7 (8.24%) LAN
9 6 (7.06%) Unified Communications
10 4 (4.71%) NetScaler
11 2 (2.35%) Intrusion Detection
11 2 (2.35%) Skype
12 1 (1.18%) Cisco ASA
12 1 (1.18%) DKIM
12 1 (1.18%) PBX
12 1 (1.18%) WebEx
Database & Business Intelligence
1 21 (24.71%) SQL Server
2 18 (21.18%) SQL Server 2008
3 14 (16.47%) SQL Server 2005
4 13 (15.29%) SQL Server 2014
5 2 (2.35%) Amazon RDS
6 1 (1.18%) Geospatial Data
6 1 (1.18%) GIS
6 1 (1.18%) MySQL
6 1 (1.18%) SQL Server 2012
General
1 11 (12.94%) Finance
2 10 (11.76%) Manufacturing
3 9 (10.59%) Electronics
3 9 (10.59%) Telecoms
4 8 (9.41%) Marketing
5 4 (4.71%) Retail
6 1 (1.18%) Banking
6 1 (1.18%) Front Office
6 1 (1.18%) Military
Libraries, Frameworks & Software Standards
1 15 (17.65%) Flash
2 2 (2.35%) Web Services
3 1 (1.18%) XMPP
Miscellaneous
1 20 (23.53%) Data Centre
2 13 (15.29%) EMC VMAX
3 12 (14.12%) Driving Licence
4 7 (8.24%) Clustering
4 7 (8.24%) Self-Motivation
5 6 (7.06%) EMC VNX
6 2 (2.35%) Smartphone
7 1 (1.18%) CMDB
7 1 (1.18%) EPoS
7 1 (1.18%) FlexPod
7 1 (1.18%) Management Information System
7 1 (1.18%) VxBlock/Vblock
7 1 (1.18%) Wiki
Operating Systems
1 67 (78.82%) Windows
2 41 (48.24%) Windows Server
3 25 (29.41%) Windows Server 2012
4 14 (16.47%) Windows Server 2008
5 13 (15.29%) Windows 10
6 12 (14.12%) Windows 7
7 11 (12.94%) Windows XP
8 8 (9.41%) Windows 8
9 7 (8.24%) Linux
10 2 (2.35%) Mac OS X
11 1 (1.18%) Apple iOS
11 1 (1.18%) CentOS
11 1 (1.18%) Windows Server 2003
Processes & Methodologies
1 14 (16.47%) ITIL
2 11 (12.94%) Infrastructure Engineering
3 8 (9.41%) Business Intelligence
3 8 (9.41%) Digital Marketing
3 8 (9.41%) Programme Management
4 4 (4.71%) Cybersecurity
4 4 (4.71%) Mentoring
4 4 (4.71%) Process Improvement
4 4 (4.71%) Server Virtualisation
4 4 (4.71%) Service Delivery
4 4 (4.71%) Stakeholder Engagement
5 3 (3.53%) IT Strategy
5 3 (3.53%) Kalman Filter
5 3 (3.53%) Patch Management
6 2 (2.35%) Decision-Making
6 2 (2.35%) Performance Monitoring
6 2 (2.35%) Proactive Monitoring
6 2 (2.35%) Problem-Solving
6 2 (2.35%) Storage Management
6 2 (2.35%) Web Filtering
Programming Languages
1 21 (24.71%) SQL
2 13 (15.29%) PowerShell
3 2 (2.35%) Java
3 2 (2.35%) VBScript
4 1 (1.18%) C#
4 1 (1.18%) C++
4 1 (1.18%) Python
Qualifications
1 17 (20.00%) Degree
1 17 (20.00%) Microsoft Certification
2 8 (9.41%) CCNA
2 8 (9.41%) Cisco Certification
3 7 (8.24%) A+ Certification
3 7 (8.24%) MCP
3 7 (8.24%) MCTS
3 7 (8.24%) Network+ Certification
4 3 (3.53%) MCITP
4 3 (3.53%) MCSA
4 3 (3.53%) MCSE
4 3 (3.53%) Security Cleared
5 2 (2.35%) CCNP
5 2 (2.35%) SC Cleared
5 2 (2.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (2.35%) SLA
2 1 (1.18%) ISO/IEC 27001
System Software
1 56 (65.88%) Active Directory
2 40 (47.06%) VMware Infrastructure
3 28 (32.94%) Hyper-V
4 25 (29.41%) XenApp
5 18 (21.18%) vSphere
6 8 (9.41%) DFS Replication
6 8 (9.41%) XenDesktop
7 6 (7.06%) VMware ESXi
8 3 (3.53%) Terminal Services
9 2 (2.35%) Virtual Machines
10 1 (1.18%) Citrix Presentation Server
10 1 (1.18%) Microsoft App-V
10 1 (1.18%) XenServer
Systems Management
1 9 (10.59%) SCCM
2 7 (8.24%) Backup Exec
3 2 (2.35%) NetBackup
4 1 (1.18%) AirWatch
4 1 (1.18%) Ansible
4 1 (1.18%) Cisco CUCM
4 1 (1.18%) IBM BigFix
4 1 (1.18%) Jamf Pro
4 1 (1.18%) Opscode Chef
4 1 (1.18%) Puppet
4 1 (1.18%) SCOM
4 1 (1.18%) Simpana
4 1 (1.18%) Single Sign-On
4 1 (1.18%) Symantec Endpoint Protection
Vendors
1 60 (70.59%) VMware
2 59 (69.41%) Microsoft
3 34 (40.00%) Citrix
4 20 (23.53%) Cisco
5 19 (22.35%) EMC
6 18 (21.18%) HP
7 14 (16.47%) CommVault
8 13 (15.29%) CA
8 13 (15.29%) FalconStor
8 13 (15.29%) McAfee
9 9 (10.59%) Veeam
10 8 (9.41%) Remedy
10 8 (9.41%) SAP
11 6 (7.06%) 3PAR
11 6 (7.06%) Isilon
12 5 (5.88%) Asigra
13 4 (4.71%) NetApp
14 3 (3.53%) Apple
14 3 (3.53%) Dell
15 2 (2.35%) Nokia