Period
to 19 November 2018

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies in the East of England during the 6 months to 19 November 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
England > East of England
6 months to
19 Nov 2018
Same period 2017 Same period 2016
Rank 255 265 271
Rank change year-on-year +10 +6 -11
Permanent jobs requiring a 3rd Line Support 76 91 97
As % of all permanent IT jobs advertised in the East of England 0.75% 0.76% 0.74%
As % of the Job Titles category 0.77% 0.79% 0.76%
Number of salaries quoted 63 73 77
East of England median annual salary £35,000 £42,500 £37,500
Median salary % change year-on-year -17.65% +13.33% -2.60%
10th Percentile £26,250 £26,350 £26,250
90th Percentile £50,000 £54,000 £48,000
England median annual salary £35,000 £36,646 £35,500
% change year-on-year -4.49% +3.23% -5.33%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
East of England
Permanent vacancies in the East of England with a recognized job title 9,846 11,569 12,705
% of permanent IT jobs with a recognized job title 96.94% 96.93% 96.61%
Number of salaries quoted 7,535 9,506 10,547
East of England median annual salary £45,000 £45,000 £45,000
10th Percentile £25,500 £26,250 £25,500
90th Percentile £72,500 £68,750 £68,750
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +3.26%

3rd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

The salary distribution of IT jobs citing 3rd Line Support in the East of England over the 6 months to 19 November 2018.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 19 November 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -3 49 £36,000 -15.29% 1
Essex +17 14 £33,750 +6.30% 2
Bedfordshire -5 7 £50,000 +5.26% 1
Norfolk +11 3 £31,000 -18.42%
Cambridgeshire +24 2 £35,000 -12.50% 2
Suffolk 0 1 £29,500 +9.26%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills in the East of England

For the 6 months to 19 November 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 57 (75.00%) Windows
2 49 (64.47%) VMware
3 48 (63.16%) Active Directory
4 41 (53.95%) Microsoft
5 37 (48.68%) Office 365
6 32 (42.11%) Windows Server
7 31 (40.79%) Firewall
8 27 (35.53%) Microsoft Azure
9 26 (34.21%) Hyper-V
10 23 (30.26%) VMware Infrastructure
11 20 (26.32%) SQL
11 20 (26.32%) Citrix
12 19 (25.00%) Infrastructure Engineering
13 18 (23.68%) ITIL
14 17 (22.37%) MS Exchange
14 17 (22.37%) DHCP
15 16 (21.05%) VPN
15 16 (21.05%) DNS
15 16 (21.05%) Windows Server 2008
15 16 (21.05%) Veeam
15 16 (21.05%) Windows Server 2012
16 15 (19.74%) Windows 10
16 15 (19.74%) HP
17 14 (18.42%) WAN
17 14 (18.42%) Windows 7
18 13 (17.11%) Microsoft Certification
19 12 (15.79%) SAN
19 12 (15.79%) Backup Exec
20 11 (14.47%) EMC
20 11 (14.47%) Microsoft Office

3rd Line Support Skill Set
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (22.37%) MS Exchange
2 7 (9.21%) Skype for Business
3 6 (7.89%) Exchange Server 2013
4 5 (6.58%) SharePoint
5 1 (1.32%) Apache
5 1 (1.32%) Exchange Server 2010
5 1 (1.32%) IIS
Applications
1 11 (14.47%) Microsoft Office
2 4 (5.26%) Photoshop
Cloud Services
1 37 (48.68%) Office 365
2 27 (35.53%) Microsoft Azure
3 10 (13.16%) Amazon AWS
4 6 (7.89%) Azure Active Directory
5 5 (6.58%) Mimecast
6 1 (1.32%) OneDrive
6 1 (1.32%) SaaS
6 1 (1.32%) Yammer
Communications & Networking
1 31 (40.79%) Firewall
2 17 (22.37%) DHCP
3 16 (21.05%) DNS
3 16 (21.05%) VPN
4 14 (18.42%) WAN
5 12 (15.79%) SAN
6 9 (11.84%) LAN
6 9 (11.84%) TCP/IP
7 8 (10.53%) VLAN
8 7 (9.21%) Unified Communications
9 6 (7.89%) Network Security
10 5 (6.58%) Internet
10 5 (6.58%) Remote Desktop
11 3 (3.95%) NetScaler
12 2 (2.63%) Intrusion Detection
13 1 (1.32%) IPsec
13 1 (1.32%) PBX
13 1 (1.32%) SMTP
13 1 (1.32%) VoIP
13 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 10 (13.16%) SQL Server
2 8 (10.53%) SQL Server 2008
3 5 (6.58%) SQL Server 2005
3 5 (6.58%) SQL Server 2014
4 2 (2.63%) Amazon RDS
5 1 (1.32%) MySQL
5 1 (1.32%) SQL Server 2012
General
1 7 (9.21%) Manufacturing
2 6 (7.89%) Finance
3 4 (5.26%) Electronics
3 4 (5.26%) Marketing
3 4 (5.26%) Retail
3 4 (5.26%) Telecoms
4 1 (1.32%) Front Office
Libraries, Frameworks & Software Standards
1 7 (9.21%) Flash
2 1 (1.32%) XMPP
Miscellaneous
1 7 (9.21%) Clustering
1 7 (9.21%) Data Centre
2 6 (7.89%) Driving Licence
2 6 (7.89%) EMC VNX
3 5 (6.58%) EMC VMAX
4 2 (2.63%) EPoS
4 2 (2.63%) Self-Motivation
4 2 (2.63%) Smartphone
5 1 (1.32%) VxBlock/Vblock
5 1 (1.32%) Wiki
Operating Systems
1 57 (75.00%) Windows
2 32 (42.11%) Windows Server
3 16 (21.05%) Windows Server 2008
3 16 (21.05%) Windows Server 2012
4 15 (19.74%) Windows 10
5 14 (18.42%) Windows 7
6 7 (9.21%) Linux
6 7 (9.21%) Windows 8
7 3 (3.95%) Windows XP
8 1 (1.32%) Apple iOS
8 1 (1.32%) Mac OS
8 1 (1.32%) Mac OS X
Processes & Methodologies
1 19 (25.00%) Infrastructure Engineering
2 18 (23.68%) ITIL
3 7 (9.21%) Kalman Filter
3 7 (9.21%) Problem-Solving
4 6 (7.89%) Web Filtering
5 5 (6.58%) Process Improvement
5 5 (6.58%) Stakeholder Engagement
6 4 (5.26%) Business Intelligence
6 4 (5.26%) Digital Marketing
6 4 (5.26%) Programme Management
7 3 (3.95%) Cybersecurity
7 3 (3.95%) IT Strategy
7 3 (3.95%) Patch Management
7 3 (3.95%) Proactive Monitoring
8 2 (2.63%) Decision-Making
8 2 (2.63%) Incident Management
8 2 (2.63%) ITSM
8 2 (2.63%) Migration
8 2 (2.63%) Statistics
9 1 (1.32%) Project Planning
Programming Languages
1 20 (26.32%) SQL
2 6 (7.89%) PowerShell
3 2 (2.63%) Java
Qualifications
1 13 (17.11%) Microsoft Certification
2 9 (11.84%) Degree
3 3 (3.95%) CCNA
3 3 (3.95%) Cisco Certification
4 2 (2.63%) A+ Certification
4 2 (2.63%) MCP
4 2 (2.63%) MCSA
4 2 (2.63%) MCSE
4 2 (2.63%) MCTS
4 2 (2.63%) Network+ Certification
4 2 (2.63%) Security Cleared
5 1 (1.32%) SC Cleared
System Software
1 48 (63.16%) Active Directory
2 26 (34.21%) Hyper-V
3 23 (30.26%) VMware Infrastructure
4 11 (14.47%) XenApp
5 9 (11.84%) VMware ESXi
5 9 (11.84%) vSphere
6 4 (5.26%) DFS Replication
7 3 (3.95%) Terminal Services
7 3 (3.95%) XenDesktop
8 1 (1.32%) Citrix Presentation Server
8 1 (1.32%) Microsoft App-V
8 1 (1.32%) Virtual Machines
8 1 (1.32%) XenServer
Systems Management
1 12 (15.79%) Backup Exec
2 4 (5.26%) SCCM
3 2 (2.63%) NetBackup
4 1 (1.32%) AirWatch
4 1 (1.32%) Cisco CUCM
4 1 (1.32%) IBM BigFix
4 1 (1.32%) Single Sign-On
4 1 (1.32%) WSUS
Vendors
1 49 (64.47%) VMware
2 41 (53.95%) Microsoft
3 20 (26.32%) Citrix
4 16 (21.05%) Veeam
5 15 (19.74%) HP
6 11 (14.47%) EMC
7 10 (13.16%) Cisco
8 7 (9.21%) Asigra
8 7 (9.21%) Dell
8 7 (9.21%) NetApp
9 6 (7.89%) 3PAR
9 6 (7.89%) Isilon
10 5 (6.58%) CA
10 5 (6.58%) CommVault
10 5 (6.58%) FalconStor
10 5 (6.58%) McAfee
11 4 (5.26%) Remedy
11 4 (5.26%) SAP
12 2 (2.63%) Apple
12 2 (2.63%) Nokia