The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Kent during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East / Kent
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 62 81 79
Rank change year-on-year +19 -2  
Permanent jobs requiring a 2nd Line Support 16 9 23
As % of all permanent IT jobs advertised in Kent 2.39% 0.93% 2.14%
As % of the Job Titles category 2.43% 0.95% 2.20%
Number of salaries quoted 13 8 23
Median salary £25,000 £25,750 £30,000
Median salary % change year-on-year -2.91% -14.16%  
90% offered a salary of more than £22,500 £23,125 £23,700
10% offered a salary of more than £26,000 £29,500 £32,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Kent. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Kent
Permanent job vacancies with a job title containing a recognized job role 658 952 1046
As % of all permanent IT job vacancies advertised in Kent 98.36% 98.14% 97.48%
Number of salaries quoted 567 838 929
Median salary £36,500 £39,000 £36,500
Median salary % change year-on-year -6.41% +6.84%  
90% offered a salary of more than £24,000 £23,500 £22,500
10% offered a salary of more than £52,500 £55,000 £55,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Kent

The job posting trend of jobs advertised in Kent that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Kent.

Salary trend for 2nd Line Support in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Sevenoaks - 4 £22,500 -
Dover - 3 £25,000 -
Maidstone - 3 - -
Sittingbourne - 2 £24,625 -
Dartford +4 1 £22,500 -23.72% 1
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 27 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 2nd Line Support in the job title.

1 19 (59.38%) Active Directory
2 18 (56.25%) Windows
3 16 (50.00%) MCSE
3 16 (50.00%) Microsoft Certification
3 16 (50.00%) MCP
3 16 (50.00%) Windows Server 2008
4 13 (40.63%) Windows Server
5 11 (34.38%) Office 365
5 11 (34.38%) Microsoft Office
6 10 (31.25%) SharePoint
6 10 (31.25%) DHCP
6 10 (31.25%) TCP/IP
6 10 (31.25%) DNS
7 9 (28.13%) Windows 7
7 9 (28.13%) Firewall
7 9 (28.13%) Degree
7 9 (28.13%) Microsoft
8 8 (25.00%) MS Exchange
8 8 (25.00%) Finance
8 8 (25.00%) Windows 10
9 7 (21.88%) Skype
9 7 (21.88%) Skype for Business
9 7 (21.88%) SonicWALL
9 7 (21.88%) MCSA
10 6 (18.75%) VMware
10 6 (18.75%) Analytical Skills
11 5 (15.63%) Driving Licence
11 5 (15.63%) Time Management
11 5 (15.63%) LAN
12 4 (12.50%) WAN

2nd Line Support Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (31.25%) SharePoint
2 8 (25.00%) MS Exchange
3 7 (21.88%) Skype for Business
4 3 (9.38%) Confluence
4 3 (9.38%) Exchange Server 2010
5 1 (3.13%) Exchange Server 2007
Applications
1 11 (34.38%) Microsoft Office
Cloud Services
1 11 (34.38%) Office 365
Communications & Networking
1 10 (31.25%) DHCP
1 10 (31.25%) DNS
1 10 (31.25%) TCP/IP
2 9 (28.13%) Firewall
3 7 (21.88%) Skype
4 5 (15.63%) LAN
5 4 (12.50%) WAN
6 3 (9.38%) Wireless
7 2 (6.25%) Cisco ASA
7 2 (6.25%) Cisco PIX
7 2 (6.25%) Network Security
8 1 (3.13%) IP Telephony
Database & Business Intelligence
1 2 (6.25%) Crystal Reports
1 2 (6.25%) SQL Server
1 2 (6.25%) SQL Server 2008
1 2 (6.25%) SQL Server Reporting Services
Development Applications
1 3 (9.38%) JIRA
General
1 8 (25.00%) Finance
Miscellaneous
1 6 (18.75%) Analytical Skills
2 5 (15.63%) Driving Licence
3 4 (12.50%) Management Information System
4 1 (3.13%) AS400
Operating Systems
1 18 (56.25%) Windows
2 16 (50.00%) Windows Server 2008
3 13 (40.63%) Windows Server
4 9 (28.13%) Windows 7
5 8 (25.00%) Windows 10
6 4 (12.50%) Apple iOS
7 3 (9.38%) Windows Server 2012
8 2 (6.25%) Android
8 2 (6.25%) Linux
8 2 (6.25%) Windows Server 2003
8 2 (6.25%) Windows XP
9 1 (3.13%) Windows 8
Processes & Methodologies
1 5 (15.63%) Time Management
2 4 (12.50%) Continuous Improvement
2 4 (12.50%) Disaster Recovery
3 2 (6.25%) ERP
4 1 (3.13%) Break/Fix
4 1 (3.13%) ITIL
4 1 (3.13%) Migration
Programming Languages
1 1 (3.13%) PowerShell
Qualifications
1 16 (50.00%) MCP
1 16 (50.00%) MCSE
1 16 (50.00%) Microsoft Certification
2 9 (28.13%) Degree
3 7 (21.88%) MCSA
4 2 (6.25%) CCNA
4 2 (6.25%) Cisco Certification
4 2 (6.25%) Security Cleared
Quality Assurance & Compliance
1 1 (3.13%) SLA
System Software
1 19 (59.38%) Active Directory
2 2 (6.25%) VMware Infrastructure
3 1 (3.13%) XenApp
Systems Management
1 1 (3.13%) Backup Exec
1 1 (3.13%) SCCM
Vendors
1 9 (28.13%) Microsoft
2 7 (21.88%) SonicWALL
3 6 (18.75%) VMware
4 4 (12.50%) Avaya
4 4 (12.50%) Cisco
5 3 (9.38%) Apple
6 2 (6.25%) Blue Coat
6 2 (6.25%) CheckPoint
6 2 (6.25%) F5
6 2 (6.25%) Forcepoint
6 2 (6.25%) Juniper
7 1 (3.13%) Citrix
Dartford, Kent
1st Choice Computer Appointments Ltd
Salary: From £25,000 to £27,000 per annum
Posted: 6 hours ago