Period
to 19 November 2017

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Kent during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South East > Kent
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 78 108 112
Rank change year-on-year +30 +4 +6
Permanent jobs requiring a 2nd Line Support 30 20 43
As % of all permanent IT jobs advertised in Kent 2.29% 1.17% 1.93%
As % of the Job Titles category 2.33% 1.19% 1.97%
Number of salaries quoted 30 18 41
Kent median annual salary £24,500 £26,750 £28,000
Median salary % change year-on-year -8.41% -4.46% +12.00%
10th Percentile £20,500 £21,250 £22,250
90th Percentile £33,750 £31,975 £33,000
South East median annual salary £26,000 £27,000 £26,500
% change year-on-year -3.70% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Kent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Kent
Permanent vacancies in Kent with a recognized job title 1285 1675 2178
% of permanent IT jobs with a recognized job title 98.02% 98.24% 97.76%
Number of salaries quoted 1085 1483 1951
Kent median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -2.44%
10th Percentile £24,000 £22,550 £23,500
90th Percentile £62,500 £62,500 £57,500
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support
Job Vacancy Trend in Kent

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Kent.

Job vacancy trend for 2nd Line Support in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Kent.

Salary trend for 2nd Line Support in Kent

2nd Line Support
Salary Histogram in Kent

The salary distribution of IT jobs citing 2nd Line Support in Kent over the 6 months to 19 November 2017.

Salary histogram for 2nd Line Support in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Chatham +11 11 £24,500 -16.95%
Dartford - 6 £32,500 -
Sittingbourne +3 3 £22,500 -
Sevenoaks - 3 £24,500 -
Stansted - 2 £19,000 -
Maidstone - 2 £42,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Kent

For the 6 months to 19 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 2nd Line Support in the job title.

1 23 (76.67%) Windows
2 21 (70.00%) Active Directory
3 17 (56.67%) Microsoft
4 15 (50.00%) Windows Server
5 11 (36.67%) Cisco
6 9 (30.00%) MS Exchange
7 8 (26.67%) LAN
7 8 (26.67%) Microsoft Office
7 8 (26.67%) DNS
7 8 (26.67%) DHCP
8 7 (23.33%) Office 365
8 7 (23.33%) Windows 7
8 7 (23.33%) VMware Infrastructure
8 7 (23.33%) VMware
8 7 (23.33%) ITIL
9 6 (20.00%) MCP
9 6 (20.00%) MCSE
9 6 (20.00%) MCSA
9 6 (20.00%) Microsoft Excel
9 6 (20.00%) WAN
9 6 (20.00%) Microsoft Certification
10 5 (16.67%) A+ Certification
10 5 (16.67%) CCNA
10 5 (16.67%) TCP/IP
10 5 (16.67%) MS Visio
10 5 (16.67%) SQL
10 5 (16.67%) XML
10 5 (16.67%) AS400
10 5 (16.67%) Risk Management
10 5 (16.67%) Stakeholder Management

2nd Line Support Skill Set
Co-occurring IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (30.00%) MS Exchange
2 4 (13.33%) Exchange Server 2010
3 2 (6.67%) Exchange Server 2007
3 2 (6.67%) Exchange Server 2013
4 1 (3.33%) Blackberry Enterprise Server
4 1 (3.33%) Exchange Server 2003
4 1 (3.33%) SharePoint
Applications
1 8 (26.67%) Microsoft Office
2 6 (20.00%) Microsoft Excel
3 5 (16.67%) Microsoft PowerPoint
3 5 (16.67%) MS Visio
Business Applications
1 1 (3.33%) Visualfiles
Cloud Services
1 7 (23.33%) Office 365
Communications & Networking
1 8 (26.67%) DHCP
1 8 (26.67%) DNS
1 8 (26.67%) LAN
2 6 (20.00%) WAN
3 5 (16.67%) TCP/IP
4 4 (13.33%) Firewall
4 4 (13.33%) Remote Desktop
5 3 (10.00%) FirePass
5 3 (10.00%) NAS
5 3 (10.00%) VoIP
5 3 (10.00%) VPN
6 2 (6.67%) Internet
6 2 (6.67%) SAN
7 1 (3.33%) Ethernet
7 1 (3.33%) Intranet
7 1 (3.33%) IP Telephony
7 1 (3.33%) VLAN
7 1 (3.33%) Wireless
Development Applications
1 1 (3.33%) JIRA
General
1 3 (10.00%) Retail
2 1 (3.33%) Finance
Libraries, Frameworks & Software Standards
1 5 (16.67%) XML
2 1 (3.33%) COM
Miscellaneous
1 5 (16.67%) AS400
2 3 (10.00%) iPhone
3 2 (6.67%) Analytical Skills
4 1 (3.33%) Blackberry
4 1 (3.33%) Driving Licence
Operating Systems
1 23 (76.67%) Windows
2 15 (50.00%) Windows Server
3 7 (23.33%) Windows 7
4 4 (13.33%) Android
4 4 (13.33%) Windows 10
4 4 (13.33%) Windows Server 2008
5 3 (10.00%) Linux
5 3 (10.00%) Windows 8
5 3 (10.00%) Windows Server 2012
6 2 (6.67%) Windows Server 2003
6 2 (6.67%) Windows XP
Processes & Methodologies
1 7 (23.33%) ITIL
2 5 (16.67%) Network Monitoring
2 5 (16.67%) Risk Management
2 5 (16.67%) Stakeholder Management
3 4 (13.33%) Patch Management
3 4 (13.33%) Software Deployment
4 3 (10.00%) Change Management
4 3 (10.00%) Incident Management
4 3 (10.00%) ITIL V3
4 3 (10.00%) ITSM
4 3 (10.00%) Mobile Device Management
4 3 (10.00%) Project Management
5 2 (6.67%) Capacity Management
6 1 (3.33%) Cybersecurity
6 1 (3.33%) Data Analysis
6 1 (3.33%) Data Security
6 1 (3.33%) Information Architecture
6 1 (3.33%) Proactive Monitoring
6 1 (3.33%) Service Management
Programming Languages
1 5 (16.67%) SQL
Qualifications
1 6 (20.00%) MCP
1 6 (20.00%) MCSA
1 6 (20.00%) MCSE
1 6 (20.00%) Microsoft Certification
2 5 (16.67%) A+ Certification
2 5 (16.67%) CCNA
2 5 (16.67%) Cisco Certification
3 3 (10.00%) ITIL Certification
4 1 (3.33%) ITIL Foundation Certificate
4 1 (3.33%) MCITP
4 1 (3.33%) MCTS
Quality Assurance & Compliance
1 3 (10.00%) SLA
2 1 (3.33%) GDPR
System Software
1 21 (70.00%) Active Directory
2 7 (23.33%) VMware Infrastructure
3 5 (16.67%) Hyper-V
4 2 (6.67%) XenApp
5 1 (3.33%) Microsoft Virtual Server
5 1 (3.33%) Virtual Servers
Systems Management
1 5 (16.67%) SCCM
Vendors
1 17 (56.67%) Microsoft
2 11 (36.67%) Cisco
3 7 (23.33%) VMware
4 4 (13.33%) Sophos
5 2 (6.67%) Citrix
6 1 (3.33%) Barracuda Networks
6 1 (3.33%) Google
6 1 (3.33%) Mitel