The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Kent during the 3 months to 22 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
22 Mar 2017
Same period 2016 Same period 2015
Second Line Support
South East / Kent
Rank 64 91 59
Rank change year-on-year +27 -32  
Permanent jobs requiring a 2nd Line Support 17 14 35
As % of all permanent IT jobs advertised in Kent 2.12% 1.22% 3.74%
As % of the Job Titles category 2.17% 1.25% 3.87%
Number of salaries quoted 15 14 28
Median salary £25,000 £26,000 £30,000
Median salary % change year-on-year -3.84% -13.33%  
90% offered a salary of more than £19,000 £24,500 £23,550
10% offered a salary of more than £27,100 £31,000 £30,300
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Kent. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Kent
Permanent job vacancies with a job title containing a recognized job role 782 1118 904
As % of all permanent IT job vacancies advertised in Kent 97.38% 97.64% 96.58%
Number of salaries quoted 630 970 815
Median salary £35,000 £37,500 £37,500
Median salary % change year-on-year -6.66% -  
90% offered a salary of more than £24,000 £25,000 £23,000
10% offered a salary of more than £55,000 £55,000 £52,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Kent

The job posting trend of jobs advertised in Kent that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Kent

2nd Line Support
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Kent.

Salary trend for 2nd Line Support in Kent

2nd Line Support
Job Locations in Kent

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Kent region over the 3 months to 22 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 4 £19,000 - 1
Sevenoaks - 3 £25,000 -
Sittingbourne +6 2 - -
Maidstone - 2 £21,500 -
Chatham - 1 £26,500 -
2nd Line Support
South East

2nd Line Support Skill Set
Top 30 Related IT Skills in Kent

For the 6 months to 22 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Kent region featuring 2nd Line Support in the job title.

1 18 (52.94%) Microsoft
2 17 (50.00%) Microsoft Certification
2 17 (50.00%) MCP
2 17 (50.00%) MCSE
2 17 (50.00%) Finance
3 15 (44.12%) Windows
3 15 (44.12%) Active Directory
4 12 (35.29%) MS Exchange
4 12 (35.29%) Management Information System
4 12 (35.29%) Disaster Recovery
4 12 (35.29%) Windows Server 2008
4 12 (35.29%) Continuous Improvement
5 11 (32.35%) Windows Server
6 10 (29.41%) MS Excel
7 9 (26.47%) Office 365
8 8 (23.53%) MS Office
9 7 (20.59%) DHCP
9 7 (20.59%) TCP/IP
9 7 (20.59%) DNS
9 7 (20.59%) Windows 7
10 6 (17.65%) Exchange Server 2010
10 6 (17.65%) Degree
10 6 (17.65%) Windows 10
10 6 (17.65%) Firewall
10 6 (17.65%) SharePoint
11 5 (14.71%) LAN
11 5 (14.71%) WAN
11 5 (14.71%) Cisco Certification
11 5 (14.71%) CCNA
11 5 (14.71%) Windows Server 2012

2nd Line Support Skill Set
Top Related IT Skills in Kent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (35.29%) MS Exchange
2 6 (17.65%) Exchange Server 2010
2 6 (17.65%) SharePoint
3 3 (8.82%) Skype for Business
4 1 (2.94%) Exchange Server 2007
Applications
1 10 (29.41%) MS Excel
2 8 (23.53%) MS Office
Cloud Services
1 9 (26.47%) Office 365
Communications & Networking
1 7 (20.59%) DHCP
1 7 (20.59%) DNS
1 7 (20.59%) TCP/IP
2 6 (17.65%) Firewall
3 5 (14.71%) LAN
3 5 (14.71%) WAN
4 3 (8.82%) Cisco ASA
4 3 (8.82%) Cisco PIX
4 3 (8.82%) Network Security
4 3 (8.82%) Skype
4 3 (8.82%) Wireless
5 1 (2.94%) LDAP
Database & Business Intelligence
1 3 (8.82%) Crystal Reports
1 3 (8.82%) SQL Server
1 3 (8.82%) SQL Server 2008
1 3 (8.82%) SQL Server Reporting Services
General
1 17 (50.00%) Finance
Miscellaneous
1 12 (35.29%) Management Information System
2 1 (2.94%) AS400
2 1 (2.94%) Driving Licence
Operating Systems
1 15 (44.12%) Windows
2 12 (35.29%) Windows Server 2008
3 11 (32.35%) Windows Server
4 7 (20.59%) Windows 7
5 6 (17.65%) Windows 10
6 5 (14.71%) Windows Server 2012
7 4 (11.76%) Linux
7 4 (11.76%) Windows Server 2003
8 2 (5.88%) Apple iOS
8 2 (5.88%) Windows 8
8 2 (5.88%) Windows XP
9 1 (2.94%) Android
Processes & Methodologies
1 12 (35.29%) Continuous Improvement
1 12 (35.29%) Disaster Recovery
2 3 (8.82%) ERP
3 2 (5.88%) Migration
4 1 (2.94%) Customer Requirements
Programming Languages
1 1 (2.94%) PowerShell
Qualifications
1 17 (50.00%) MCP
1 17 (50.00%) MCSE
1 17 (50.00%) Microsoft Certification
2 6 (17.65%) Degree
3 5 (14.71%) CCNA
3 5 (14.71%) Cisco Certification
4 3 (8.82%) MCSA
4 3 (8.82%) Security Cleared
5 2 (5.88%) A+ Certification
5 2 (5.88%) MCITP
System Software
1 15 (44.12%) Active Directory
2 4 (11.76%) VMware Infrastructure
3 2 (5.88%) vSphere
4 1 (2.94%) Hyper-V
Systems Management
1 3 (8.82%) Backup Exec
2 2 (5.88%) SCCM
2 2 (5.88%) Symantec Endpoint Protection
2 2 (5.88%) WSUS
Vendors
1 18 (52.94%) Microsoft
2 4 (11.76%) Cisco
2 4 (11.76%) VMware
3 3 (8.82%) Blue Coat
3 3 (8.82%) CheckPoint
3 3 (8.82%) F5
3 3 (8.82%) Forcepoint
3 3 (8.82%) Juniper
3 3 (8.82%) SonicWALL
4 2 (5.88%) Apple
4 2 (5.88%) Citrix
4 2 (5.88%) Symantec
5 1 (2.94%) Avaya
5 1 (2.94%) Google
West Malling, Kent
1st Choice Computer Appointments Ltd
Salary: From £17,000 to £22,000 per annum
Posted: 6 days ago